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Career Focus

Experienced sales professional highly effective at meeting and exceeding sales quotas on a consistent basis. Seeking to build upon 3 years experience in a challenging new position.

Summary of Skills
  • Coachable Employee
  • Energetic and Organized
  • Great Rapport and Relationship Building
  • Computer Literate (Word, Excel, PowerPoint, etc)
  • One Call Close
  • Sales Operations
  • Recruiting, Training, and Re-Training Employees
  • Team Building
Experience
05/2019 - 08/2019 Payvant Capital Fort Lauderdale, FL
Sales Manager
  • Managed 15 sales representatives and qualifiers to ensure optimal productivity
  • Managed and maintained client book and weekly sales records
  • Provided financial advice for small to medium sized businesses on both traditional and non-traditional loan options
10/2017 - Current Prime Care Health Fort Lauderdale, Fl
Sales Manager
  • Used Inside Sales and XenCall CRM software to generate and manage leads.
  • Responsible for training and re-training 10-20 sales reps and monitoring performance to ensure sales goals were met or exceeded. 
  • Responsible for handling escalated calls to make sure that the sales representative had exhausted every option or rebuttal to close the deal.
07/2016 - 10/2017 Prime Care Health Fort Lauderdale, Fl
Human Resources and Recruitment Director
  • Recruited, interviewed and trained pre-qualifiers who would add value, a positive attitude, and high energy to the sales team.
  • Oversaw the completion of new hire documents such as W-4 forms, direct deposit forms, Non-disclosure and Non-compete agreements.
04/2016 - 10/2017 Prime Care Health Fort Lauderdale, Fl
Sales Representative - Health Insurance Agent
  • Determined clients' wants and needs and found them a suitable health insurance plan.
  • Cold-called prospective customers to build relationship and close the deal.
Education and Coursework
2016 Sunrise, Fl
License in 2-15 Health, Life, and Annuities Gold Coast Schools
Tallahassee, Fl
Florida State University
  • Tau Kappa Epsilon Fraternity New Member Coordinator and Risk Manager, 2014-2016
Ft Lauderdale, Fl
High School Diploma in General Studies St. Thomas Aquinas High School
  • Member of Campus Ministry Club
  • Rotary Club Academic Achievement Award

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Professional Summary

Versatile and experienced office professional available immediately for interview seeking to secure a position in another industry. Extensive background in customer service, sales, and administrative tasks.

Skills
  • Superior organization ability
  • Sales experience
  • Excellent communication skills
  • Type 35-40 wpm
  • Strong work ethic
  • Accurate and detailed
  • Exceptional discernment ability
  • Time management
  • MS Office
  • Salesforce knowledge
  • AS/400
  • Professional phone etiquette
  • Excellent planner and coordinator
  • Customer service-oriented
  • Multi-line phone proficiency
  • Math aptitude
Work History
Nov 2018 - Current Insurance Account Representative State Farm - Hernando, MS
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. 
  • Establish customer relationships and follow up with customers as needed.
  • Work with the Agent to establish and meet marketing goals. 
  • Administrative tasks such as answer phones, computer use, faxing, scanning, creating, maintaining and securing files for underwriting review. 
  • Cash handling and balancing with processing other forms of payment. 
Jun 2000 - Sep 2018 Insurance Sales Agent National General Insurance (formerly Direct Auto Insurance) - Southaven , Mississippi
  • Sell property, casualty, life, and additional types of insurance products. 
  • Calculate premiums and establish payment method.
  • Call on policy holders to deliver and explain policy.
  • Analyze and suggest additions or changes to current coverage.
  • Seek out new clients and develop clientele by marketing and networking in the community.
  • Work with Management on implementing local events to effectively promote our individual business unit.
  • Understand, promote, and remain current on company underwriting guidelines.
  • Follow strict privacy laws regarding customer information and documents.
  • Attend meetings and webinars designed to increase my knowledge of new products, services, and skills.
  • Administrative tasks such as, answering phones, typing, maintaining records, filing, scanning, faxing, and use of computer for data entry.
  • Assist with the training of newly hired agents and customer service reps.
  • Cash handling and balancing, along with processing other forms of payment.
  • Develop and maintain exceptional client relations and provide customer service.
  • Order supplies, run errands, and keep all common office areas clean and organized.
Jun 1997 - Jun 2000 Front Desk Agent / Manager Sleep Inn - Horn Lake, Mississippi
  • Greeted and welcomed all hotel guests.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Reviewed account information and charges with guests during check-out.
  • Resolved service-related problems in a timely manner.
  • Delivered messages, mail, and packages left for guests and hotel facilities.
  • Created weekly schedules and assisted with the training of other Front Desk Agents.
  • Would step in to accommodate guests in the breakfast bar area when there was not an attendant available.
  • Use of computer on a daily basis to create reservations, run reports, and process forms of payment.
Jun 1992 - Jan 1997 Retail Sales Assistant Loose Ends - Memphis, Tennessee
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking, and organizing tasks in assigned sales area.
  • Recommended merchandise to customers based on their needs and preferences.
  • Cash handling and balancing with use of cash register.
Education
1994 High School Diploma Wooddale High School | Memphis, Tennessee
Certifications
Property & Casualty, Life, Health, and Accident producer license. State of Mississippi, Tennessee, and Arkansas. June 2000 - Present

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Professional Summary
Empathetic and passionate Peer Support Specialist with a strong work ethic and exhibiting a positive attitude.
Skills
  • Strong public speaker
  • Computer proficient
  • Excellent communication skills
  • Crisis communication
  • Knowledgeable Community Resources
  • Case Management Skills
  • CNA - Caregiver
  • Four + years of Adult SMI and Geriatric populations
  • Three + years with Detox
  • Two + years with Alzheimer's and Dementia clients
  • Two + years working with elderly
Certifications
  • Peer Support Specialist Arizona State Certification, Food Handlers Certification, Level One Fingerprint Clearance Card, current CPR/First Aid.
Work History
Recovery Specialist 12/2018 to 03/2019
Connections AZ, UPC Phoenix, AZ
  • Builds patient empowerment through recognition individualization.
  • Worked to lessen the instance of seclusion and restraint by building therapeutic alliance and by exercising least restrictive means whenever possible. 
  • Demonstrates a high level of emotional intelligence.
  • Aids in patient's treatment planning, support,resources, housing, coordination of care and discharge planning.
Behavioral Health Technician - BHT 03/2017 to 2018
Behavioral Staffing Phoenix, AZ
  • South West Behavioral - Crisis Recovery Unit - CBI- BHT duties
  • Marc Resource Center - BHT duties - 3/2017 - 1/2018
  • Concentric Health Solutions - 1/2018 to 1/2019
  • Progress notes, Acuity checks, Admissions and Discharges, Facilitating Groups
  • Monitored psychiatric medications and recommended clinical interventions when needed. 
Peer Recovery Coach - Overnight 01/2017 to 03/2017
RI Recovery Internantional RRC Peoria, AZ
  • Act as an Advocate for the needs and rights of every client.
  • Ability to teach/train recovery information and recovery tools.
  • Utilized Avatar program for Individual Progress Notes.
Youth Organization For You Leader 07/2014 to Current
Child and Family Support Services Phoenix, AZ
  • Motivational speaker at community service project-related professional conferences and meetings.
  • Developed curriculum for innovative programs and activities based on analysis of community needs and interests.
  • Served as liaison within the community for Behavioral Health issues with professional, business and civic groups, community organizations and individuals.
Education
Associate of Arts: Communications Current Glendale Community College - Glendale, Arizona
Volunteer Experience
  • Phoenix Zoo - Animal Assistant Volunteer 2012
  • Tolleson Senior Center - Kitchen and Aid Volunteer 2009
  • Boys and Girls Club - Volunteer 2009

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Professional Summary

Astute Home Health Registered Nurse responsible for promptly resolving issues and initiating preventative nursing procedures,with strong clinical skills, people skills and dedicated work ethic. Demonstrate medical procedure competency and providing quality care for our diverse community.Highly flexible scheduling availability to include location,weekends,evening, and emergency situations as required.

Skills
  • Significant experience with nursing procedures and processes
  • Superb people/communication skills
  • Safety/Infection control
  • Wound care
  • Thorough physical assessments
  • Patient evaluation/intervention
  • Patient/family focused
  • Fluent in Russian
  • Problem resolution capability
  • Adept at prioritizing/managing deadlines
Work History
Registered Nurse, 05/2019 to Current
Kindred At Home Petaluma, CA
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Changed out tracheostomies, gastrostomy buttons and catheters regularly to prevent infection or other problems.
  • Provided complete care to home health patients, including physical assessments, medication and chronic disease management.
  • Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
  • Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to several patients daily.
  • Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
Home Health Registered Nurse, 10/2018 to Current
Home Health Bay Area Daly City, CA
  • Incorporated therapeutic, rehabilitative and nursing goals into detailed, individualized care plans based on diagnoses. 
  • Collaborated with multidisciplinary team on evaluation of care plan outcomes, implementing or adjusting interventions accordingly.
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
Home Health LVN, 09/2017 to 12/2018
Summit Home Health
  • Assessed need for, ordered, obtained and interpreted appropriate lab tests.
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's
  • Effective counseling in health maintenance and disease management.
  • Followed infection control procedures.
  • Implement nursing car plans while including patient and family 
Licensed Vocational Nurse (LVN), 11/2016 to 05/2018
Health Flex Home Health San Francisco, CA
  • Proficient in working with wound care patients, catheters, and ostomy
  • Educate patients and families regarding importance of health promotion and disease prevention/managment based on individuals culture and centered goals
  • Competently assess patient's condition and report any changes to health care providers
  • Maintain the standards of accurate recording and reporting;efficiently completing paper work within a timely manner
  • Coordinate with patients health care providers to ensure quality care 
  • Offer emotional support to patients and families and providing comfort while developing and encouraging independence
  • Initiate insurance requests
  • Provide medication reconciliation/teaching  on each visit
LVN/Admission Coordinator/Community Liaison , 02/2011 to 01/2017
San Francisco Health Care And Rehab San francisco , CA
  • Managed 20-25 patient load, providing treatment  and education for individual needs
  • Evaluated patients needs in order to prioritize treatment 
  • Practiced ethical and independant decision making ability consistent with medical protocol
  •  Facilitated on-going assessments of patient/family needs and implementation of interdisciplinary team care plan
  •  Established and maintained relationships with patient case managers and other medical professionals
  • Obtained patient data, processed paperwork, and completed computer entries on patient referrals
  •  Used strong clinical and community expertise to conduct intake process for each patient from start to finish
  • Assessed patients baseline in order to determine patients' support system, needs, and restrictions 
Education
Associate of Science: Registered Nurse, 2019
Unitek College - Fremont
  • Completed prerequisites for RN program
  • LVN to RN transition course