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Professional Summary

Resourceful and passionate professional with over five years of experience in the customer service industry with previous travel and supervisor experience. Extremely confident in handling complex requests to fulfill client needs, and adept with computers and various Microsoft Office applications. Developed procedures with management to increase workplace productivity. Comfortable with working in a team based environment. 

Skill Highlights
  • Skilled problem solver
  • Excellent teamworking abilities
  • Professional speaking skills
  • Extensive Travel Knowledge
  • Proficiency with Microsoft Excel and Publisher
  • Experienced with Salesforce
  • Competent in data entry and tracking
  • Efficient at logging purchases
Work Experience
Visa Infinite Concierge 06/2017 to Current Qualfon Fort Collins, Colorado

Provided support for clients calling in for travel assistance. Job required the use of professional skills on the phone to guarantee high class service. Created documents to provide information on client requests. Collaborated with the learning and development team to assist with the training of new hires. Designed and Implemented new process changes with the supervision of a manager. Participated in weekly meetings to develop strategies for solving various work related problems.

Lifelock Retention Agent 12/2016 to 06/2017 Qualfon Fort Collins, Colorado

On a daily basis, job required the handling of member cancellation requests. Utilized empathy and sales skills to retain loyal customers. Also assisted in training and resourcing for new agents. Provided support to new agents to assist in their development. 

Life Insurance Sales Agent 09/2016 to 11/2016 American Income Life Insurance Fort Collins, Colorado

Duties required calling union and association members to set up appointments. Met with members in home to deliver free benefits and sell insurance policies. Long distance travel was needed to meet with clients from out of state. Set travel arrangements for long trips, and booked hotels on a quick notice for personal use.

Mobile Sales Team Lead 10/2015 to 09/2016 Marketsource (Target) Fort Collins, Colorado

Promoted and marketed the sale of mobile devices, while also activating and providing service for such devices. Utilized extensive product knowledge and expertise with problem solving skills to work around online computer based systems. Processed shipments to receive and return products.  Maintained and secured inventory of expensive devices.

Cashier 03/2014 to 10/2015 Carl's Jr. Sheridan, Colorado

Worked to provide satisfactory customer experiences in a timely manner to guests. On a daily basis was required to clean store and cater to needs of guests.

Education and Training
Associate of Arts: Business 2020 Front Range Community College Fort Collins, Colorado, United States
  • Six Sigma Green Belt
  • Supervisor Readiness Program Certification
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Professional Summary
  • Spa retail sales
  • Proficient in eyebrow and lash tinting
  • Customer service-oriented
  • Excellent phone etiquette
  • Able to conduct skin analysis and develop skin care regimens
  • Skilled in make up application and hair removal 
  • Communication skills
  • Creative problem solver
  • MS Windows proficient
  • Quick learner
  • Strong client relations
Work History
Security Officer Aug 2016 - Current
Sunstates Security, LLC Freeport, Texas
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Secured all doors in the office and main building after hours.
  • Denied entrance to the building to unauthorized persons.
  • Performed surveillance of suspects using binoculars, cameras and camcorders.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
Sales Representative Mar 2015 - Aug 2016
Verizon Wireless Zone - Verizon Wireless Premium Retailer Bay City, Texas
  • Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Successfully acquired an average of 6 new customers per month, generating a 35% growth in revenue.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Insurance Sales Agent Sep 2014 - Jan 2015
Reliable Life Insurance Co Houston, Texas, United States
  • Calculated premiums and established payment methods for sales.
  • Identified and solicited sales prospects in agency databases.
  • Met with 30 existing and prospective clients each week to select appropriate insurance policies.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Finalized sales and collected necessary deposits.
  • Collected all premiums on or before effective date of coverage.
  • Calculated quotes and educated potential clients on insurance options.
First Assistant Manager Jul 2013 - Sep 2014
Cato Fashions Bay City, Texas, United States
  • Promoted from Team Leader to Assistant Manager within 9 months.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Completed profit and loss performance reports.
  • Instructed staff on appropriately handling difficult and complicated sales.
Certification: Esthetician 2017
Ogle School Stafford Texas
Associate of Applied Science: Business Administration American Intercontinental University Houston Texas
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Results driven and highly motivated sales professional with over 10 years of experience in the insurance and automotive sales and service industries. Extremely customer-service oriented as well as a very quick learner with the ability to adapt and overcome multiple stalls, obstacles, and objections. 
  • Collections portfolio manager of over 200 accounts
  • Customer service
  • Sales
  • Computer Knowledge
  • Insurance agent
  • Management
  • Excellent problem solver
  • Excellent phone skills
  • Effective underwriter
  • Mechanical aptitude and knowledge
DOWNTOWN MOTORS MACON, GA GENERAL MANAGER 10/2012 to 07/2017 Ran and operated with a focus on business growth a used car dealership in all aspects of the business. Worked to sell cars and follow up on leads in a timely manner on the internet and on the dealer lot. Maintained a collections portfolio of over 200 accounts while keeping past dues and repossessions around half of the industry average. Responsible for all customer automobile repairs including diagnostics, scheduling, estimating cost for repairs as well as ordering necessary parts and performing the repair work. Managed two employees effectively and performed title clerk duties. Researched as well as purchased cars for resale and reconditioned them appropriately.
Worked as a licensed insurance sales representative for 14 states in a call center environment. Quoted and acted as an underwriter reconciling motor vehicle reports and claims reports while guiding the customer through the sale of the policy over the phone with an emphasis on customer service. Effectively and clearly counseled customers on coverage needs based on coverage amounts, state and lienholder requirements as well as up-selling of additional coverages when applicable. Used multiple computer applications seamlessly throughout the process while keeping up to date on new and updated insurance laws and regulations as needed.
AAFES FORT BRAGG, NC FOOD SERVICE SUPERVISOR 10/2004 to 12/2007 Acted as a supervisor in a restaurant. My job duties included supervision of employees, inventory and stocking, cashier, maintain other cashier tills, cooking, cleaning, prep work, customer service.
Education and Training
High School Diploma: General Studies 2006 Shoemaker High School, Killeen, TX, United States Played varsity football, baseball, and track and field as well as working at the same time. During the vast majority of my time in high school my parents were overseas in Iraq and South Korea which afforded me the opportunity to mature faster than my peers.
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 I  Have a passionate for food I Love to cook, I have been doing this over period of 20 years. I been cooking at my Neighborhood center and other neighborhood center,and cooking for my friends and neighbors. and even for some staff.


I Have Training in Being A Chief Inspector My Duties are to set the pol table and the Tabular for people where there can vote.

  • Quick learner
  • Training and development
March 2012
June 2014
Primerica Madison, WI Insurance Sales Agent

I was a Insurance Agent I work out In the Field talking to people about getting coverage for Life Insurance.And I work On Commision.

January 2008
June 2016
Bridge Lake Point Waunona Neighborhood Center Madison, WI Prep Cook

My Duties are Prep and cook the meal and serve  the meal  and i have been doing this over the period of 18 years as a volunteer.

Bridge Lake Point Waunona Neighborhood Center Madison, WI Prep cook
  • Executed proper techniques when preparing menu item ingredients.
Education and Training
George Washington Carver High School Memphis, Tennesse High School Diploma