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Professional Summary
Dedicated Licensed Insurance agent who provides exceptional customer service through active listening and problem solving. Also,  Energetic with strong time management skills who thrives in a fast-paced, dynamic environment.
Skills
  • Licensed Insurance Agent in 24 states 
  • Skilled in Call Center Operations
  • Salesforce Experienced
  • Microsoft Office Trained & Experienced 
Work History
Licensed Life & Health Insurance Sales Representative, 03/2015 to Current
KRG FINANCIAL GROUP Royersford , Pennsylvania
  • Met with 21 -25 existing and prospective clients each week to select appropriate insurance policies.
  • Met with prospective customers and business owners in their homes, businesses and other settings.
  • Followed up with customers on unresolved issues.
  • Closed an average of 9 new sales per week.
Licensed Health Insurance Agent/, 08/2013 to 02/2019
The Results Company /Highmark Health Insurance Company Blue Bell, Pennsylvania
  • Temporary/Seasonal Agent during Medicare, ACA enrollment 
  • Answered an average of 80-90 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Licensed Health Insurance Agent, 06/2015 to 03/2016
People Share/ United Healthcare/ Optum 360 Allentown , Pennsylvania
  • Seasonal Medicare Agent
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
Licensed Health Insurance Agent, 12/2012 to 08/2013
Bankers Life King of Prussia, PA
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Conducted annual reviews of existing policies to update information.
  • Promoted ancillary products to existing and new clients each month.
  • Promoted client retention through high quality service and follow through
Floater, 09/2006 to 06/2009
Kids In The Village Fairview Village, PA
  • Assisted children with special needs
  • One on one Tutor
  • Dressed and diapering
College Nanny, 09/2003 to 05/2004
Smithe Family Lynchburg, VA
  • Nanny for family with special needs child
  • Prepared meals 
  • Transported to appointment
Education
Associate of Arts: Medical Assistant, 2005
Lansdale School Of Business - North Wales, PA
High school
  • December 2000 - June 2002
  • Took Child Development classes
This resume is created in 7 minutes.
Summary
Versatile insurance industry professional with less than one year experience managing insurance in complex business environments. Analytically-minded insurance analyst with superb organizational skills and attention to detail. Excellent insurance agent, who is able to ensure that insurance customers are retained, a member with tenacity to deliver projects on time and to budget.
Highlights
  • MS Windows proficient
  • Exceptional communication skills
  • Quick learner
  • Creative problem solver
     
  • Shipping and receiving professional
  • Strong client relations
  • Proficient in cash management  
  • Trusted key holder  
Experience
Bankers Life and Colonial Penn Company November 2016 to February 2017 Insurance Sales Representative
Campbell, CA
  • Call potential clients to expand their customer base
  • Explain the features of various policies
  • Customize insurance programs to suit individual clients
  • Maintain electronic and paper records 
Public Authority IHSS of Alameda County January 2005 to February 2017 Care Provider
Oakland, CA
  • Engage in activities based on daily living for aging adults
  • Assist clients with bathing, oral hygiene, grooming, feeding
  • Accompany clients to medical appointments
  • Maintain clean, healthy, safe environments
  • Obtain household supplies, run errands
  • Monitor expiration of medical supplies / medications 
Union Bankers December 2003 to December 2004 Appointment Setter
Fresno, CA
  • Scheduled appointments for insurance agents to meet with clients upon policy sign up
  • Politely assisted customers via telephone
United States Postal Service December 1986 to August 2003 Mail Carrier / Mail Collector
Fresno, CA
  • Collected, scanned, and distributed US mail to appropriate postal branches
  • Permitted to operate commercial (two ton) vehicle while transporting US mail
  • Maintained friendly professional customer interactions.
  • Sort, dispatched, collected, delivered mail to designated locations of customers
  • Executed customer transactions including registry mail
  • Possessed master key to most BMC boxes
Education
Allied Schools 2012 Associate of Arts: Coursework in Real Estate Principles and Practice Laguna Hills, CA, USA
Allied Real Estate Schools 2013 Associate of Arts: Real Estate Finance Laguna Hills, CA, USA
Upward Bound Training Solutions 2015 52-hr Life/Health Agent Prelicensing Course Santa Maria, CA, USA
This resume is created in 7 minutes.
Professional Summary
Team work is the name of the game ! As a distribution center, we thrive to push a very large amount of merchandise out of our doors daily. I, like many others make a conscious decision to do my best and be a part of that team . I make it my job to cheer on my co-workers when they start to feel tired or stressed .  I share my knowledge and experiences with other's so we can all be productive and achieve greatness . I strive to make my mark on others in the sense that they are proud to be a part of this team . 
Skills
  • Microsoft office (10+ years)
  • Exceptional customer service
  • Highly organized
  • Quick learner
  • Highly observant
  • Computer proficient
  • Self motivated
  • Adaptive and creative
  • Cash handling
  • Experienced Trainer 
  • Team Player 
  • Motivated 
  • Punctual 
Additional Information
  • Authorized to work in the US for any employer
Work History
2nd Shift DTC Trainer 08/2017 to Current
The Vitamin Shoppe DC Avondale , AZ
I am currently training new hires in our outbound DTC department . I make sure  new hires can properly run all functions in our stations to insure that packages safely make it to our customers  in a timely manner in no less than excellent condition . I offer knowledge of the day to day how too in the department with hands on learning and support .   The current computer software I use is Manhattan , Fortna, Putty , and Windows platform. All package pertaining to this particular department are UPS, UPS SURPOST, 1 day, 2 day , and INNOVATIONS .  I'm also trained in Shipping, Packing , RF , Inbound Replenishment, Out Bound Picking , and Jackpot Functions . 
Lead Professional Residential Cleaner 06/2016 to 08/2017
Cleaning Authority Glendale, AZ
  • In home cleaning service for Residential clients which include but not limited to dusting , scrubbing , wiping, vacuuming, mopping all service areas top to bottom.
  • Drive time to and from each work station , office meetings and preparation. 
  • Training new team members and leading a great team to offer excellent customer service and satisfaction.
Barista 07/2014 to 06/2016
Albertsons Companies Redlands, CA
  • Box Help, Customer Service , Register services to include cashing checks, taking all forms of payments.
  • Proper cleaning and sanitizing procedures , ability to make all menu items as well as secret menu items.
  • Stocking , ordering inventory, inventory count .
Fayetteville Urban Ministries Fayetteville, NC
  • On and Off Volunteer work .
  • Office duties pertaining to signing in and out clients, office equipment to include computer, phones, copiers and fax.
  • Directing clients to materials needed and fundraising .
Licensed Health/ Life Insurance Sales Representative 01/2002 to 01/2003
Monumental Life Insurance Fayetteville , North Carolina
  • Calculated quotes and educated potential clients on insurance options.
  • Met with existing and prospective clients each week to select appropriate insurance policies.
  • Collected all premiums on or before effective date of coverage.
  • Followed up with customers on unresolved issues
  • Met with prospective customers and business owners in their homes, businesses and other settings.
Education
Psychology 2014 Kaplan University -
This resume is created in 7 minutes.
Professional Summary
Service-oriented Healthcare Agent  who delivers high quality customer service by accurately assessing client needs and recommending the most useful policies and products.
Skills
  • Talented salesperson
  • Salesforce knowledge
  • Medicare and health insurance products
  • Top-rated sales performance
  • Excellent work ethic
  • Strong interpersonal skills
  • Strong conflict resolution skills
  • Great at building client rapport
Work History
Licensed Health Insurance Sales Representative, 08/2017 to Current
Teletech Concord, NC
  • Closed an average of 12 new sales per week during steady state and 18 new sales per week during the annual election period.
  • Calculated quotes and educated potential clients on insurance options.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Coordinated between billing department and customers to resolve problems.
  • Responded to all customer inquiries thoroughly and professionally.
  • Trained to sell Medicare Supplement plans as well as Dual and Special Need plans.
Assistant store manager, 01/2017 to Current
Fallas Stores Concord, NC
  •  Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Sent sales and data to corporate daily.
  • Solved unresolved customer issues.
  • Devised and published metrics to measure the organization's success in delivering world class customer service.
  • Met all customer call guidelines including service levels, handle time and productivity.
Customer Service, 08/2016 to 01/2017
Publix Super Market at Willow Oaks Crossing Concord, NC
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Posted receipts to appropriate general ledger accounts.
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Served as the main liaison between customers, management and sales team.
  • Operated a POS system to itemize and complete an average of number customer purchases.
  • Reconstructed accounting records from clients' checks and cash receipts.
OnStar Subscriber, 09/2012 to 06/2013
Convergys Corporation Charlotte, NC
  •  Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to number calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
Education
Certified Nursing Assistant: 2010
Fayetteville Technical Community College -
Medical Billing and Coding : Healthcare, Current
Nurse Aide Institute of Excellence - Charlotte, NC
This resume is created in 7 minutes.
Professional Summary
Highly skilled individual with enthusiastic about ensuring optimal customer service. Energetic team player with top-notch organizational skills.
Skills
  • Creative problem solver
  • MS Windows proficient
  • Strong client relations
  • Quick learner & attentive listener
  • Exceptional communication skills
  • Self-motivated
  • Strong verbal communication
  • Committed team player
Work History
Current
Home Health Aid Atlas Health Care Boston, MA
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
06/2013 to 08/2016
Customer Service Representative Deekay group Ikeja, Nigeria
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
03/2009 to 04/2013
Insurance Sales Representative Insurance PHB Ltd Lagos, Nigeria
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Education
2009
Bachelor of Science: Political Science
Babcock University - Ikenne, Nigeria
Refrences
Available upon request.
This resume is created in 7 minutes.
Professional Summary

Highly motivated and passionate member service agent with 3+ years of experience in the customer service industry with previous supervisor work history. Extremely confident with several online computer systems, and troubleshooting issues that arise while working. Dedicated to providing support and developing skills in others to improve quality of work and enjoyment in the workplace. Results-oriented to meet workplace metrics and goals.

Skill Highlights
  • Skilled in motivating others
  • Excellent interpersonal communication
  • Efficient with multitasking
  • Professional telephone skills
  • Adept in conflict resolution
  • Passionate work demeanor
  • Knowledgeable with business related computer systems

Work Experience
Lifelock Retention Dec 2017 to Jun 2017
Qualfon Fort Collins, CO On a daily basis, job requires the handling of member cancellation requests. Provided members with a reason to stay with the company by utilizing extensive product knowledge and empathy skills. Also assisted in training and resourcing for new agents, giving support and providing feedback to help them grow and develop
Life Insurance Sales Representative Sep 2016 to Nov 2016
American Income Life Insurance Fort Collins, CO

Job required calling union and association members to set up appointments. Met with members in home to deliver free benefits and sell insurance policies. Required to travel long distances to meet with clients.

Mobile Sales Team Lead Oct 2015 to Sep 2016
Marketsource (Target) Fort Collins, Colorado

Daily work required promotion and marketing of mobile devices, while also activating and providing service for such devices. In addition, extensive product knowledge and expertise with problem solving skills to work around online computer based systems was expected. Processed shipments to receive and return product. Supported sales of associates and company goals.

Cashier Mar 2014 to Oct 2015
Carl's Jr. Sheridan, Colorado

Worked to provide satisfactory customer experiences in a timely manner to guests. On a daily basis was required to clean store and cater to needs of guests.

Education and Training
Bachelor of Arts, Business Administration 2020 Colorado State University Fort Collins, Colorado, United States

In progress  


High School Diploma 2015 Heritage High School Littleton, Colorado, United States
This resume is created in 7 minutes.
Objective
To leverage the Liberty Management System and my management experience to influence and build the capabilities of individuals and teams to continuously improve performance and engagement. I strive to identify, develop and implement new processes while creating a culture that will empower business owners to exceed key performance metrics while maximizing the potential of people.
Skills

Liberty Mutual Coach Certification

Continuous Improvement Specialist

Six Sigma Yellow Belt

LMS experience

Award winning sales professional

2-20 Agents License

Multiple Bravo Awards

Results-oriented

Work History
06/2014
LMS Coach Liberty Mutual Insurance Company Throughout United States
  • Led LMS transformation initiatives including Implementation and Stabilization deliverables focused on continuous improvement and customer service within sales and service delivery channels, (CRC and LSO).  
  • Partner with Sr. Leaders to successfully deliver training and build capabilities to create a continuous improvement environment.
  • Provide status reports to Sr. Leaders regarding the deployment and offer recommendations to overcome barriers in reaching their continuous improvement goals.
  • Lead and guide others to lead problem solving sessions to identify problems, assess those problems and effectively work through the 8 step process to improve business results and customer experience.
  • Worked independently and collaboratively with business partners and key stakeholders to develop and customize tools and training for deployment of CI/ RCPS 2.0 to the CRC leadership and frontline staff. Worked with Managers and Sr. Leaders to identify opportunities and effectively problem solve.
  • Influenced numerous branch managers and area managers within the Field Sales organization to adopt and implement LMS as a system within their organization. 
  • Mentored new LMS coaches and responsible for delivering the core fundamentals at a high level including:  Facilitation of team huddles, RCPS sessions, and capability building sessions to drive continuous improvement within the team.
  • Identified and developed a tool to improve the adoption of RCPS.  Received a Gold Bravo for exhibiting excellence in problem solving.
  • Nominated and achieved Coach Certification in 2016.
09/2007
Sales Representative Supervisor Liberty Mutual Insurance Company Lake Mary, Florida
  • Managed multiple inbound sales teams of 12 to 15 sales representatives. Finished in the top 10 out of 25 supervisors on 5 out of 7 occasions.
  • Managed numerous committees including team/office contests, Lead Referral Program, Reliability Standard Guidelines, etc. to improve employee morale.
  • June of 2009, promoted to Orlando ACT supervisor (specialty team). Ended the year as Top Supervisor 2 out of 3 years
  • Recruited, interviewed, hired and trained a successful outbound sales team. Grew the team by 60% in 2 years.
  • Gathered reporting information to make necessary changes to policies, procedures and goals to continuously improve my sales team. Improved Customer Satisfaction by 81%.
  • Analyzed sales volume, retention and loss ratio trends to identify areas for improvement. Improved retention by 93%.
04/2003
Lead Insurance Sales Representative Liberty Mutual Insurance Company Lake Mary, Florida
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
  • Consistently exceeded sales quota and finished in the top 3 all 4 years. Circle of Excellence winner for top representative and contributions to the business.
  • Developed and implemented team projects to improve team morale and individual success.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Facilitated company fund raisers for charitable groups such as the March of Dimes, Cystic Fibrosis, BETA Center, American Heart Assoc. and American Cancer Society.
08/1999
Insurance Sales Representative Liberty Mutual Insurance Company Lake Mary, Florida
  • Sales representative monitored by goals and exceeded those goals on a regular basis. Ranked among the top 5 in overall performance year over year.
  • Closed an average of 60 new sales per week. Top sales representative on 8 occasions.
  • Calculated quotes and educated potential clients on insurance options. Exceeded quality assurance scores month over month. Received 8 quality assurance awards.
  • Participated on multiple office committees including United Way, Sales Contest Group, etc... to promote employee engagement.
Control Unit Liberty Mutual Insurance Company Lake Mary, Florida
Filed incoming mail & logged signed applications into system. Filled application packets with state specific paperwork and mailed to customers.
07/1998 to 03/1999
Teller/Lead Teller SunTrust Bank Casselberry, Florida
Education
2016
Bachelor of Arts: Business Administration
University of Maryland UC -

2000
2-20 Licensed:
Andy Beverly\'s School of Insurance -
2000
Bachelor of Arts: Elementary Education
Seminole Community College -

5/98
Bachelor of Arts: Elementary Education
University of Maine at Farmington -

1996
Bachelor of Arts: Elementary Education
Cameron University -

1994
Bachelor of Arts: Interior Design and Architecture
University of New Haven -
Additional Information
  • Goal oriented and enjoy working with people and creating a fun working environment. Very organized and can work well independently or in groups. Enjoys challenges, delivers difficult messages with tact and works very well under pressure.