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Professional Summary
Dedicated Licensed Insurance agent who provides exceptional customer service through active listening and problem solving. Also,  Energetic with strong time management skills who thrives in a fast-paced, dynamic environment.
  • Licensed Insurance Agent in 24 states 
  • Skilled in Call Center Operations
  • Salesforce Experienced
  • Microsoft Office Trained & Experienced 
Work History
Licensed Life & Health Insurance Sales Representative, 03/2015 to Current
KRG FINANCIAL GROUP Royersford , Pennsylvania
  • Met with 21 -25 existing and prospective clients each week to select appropriate insurance policies.
  • Met with prospective customers and business owners in their homes, businesses and other settings.
  • Followed up with customers on unresolved issues.
  • Closed an average of 9 new sales per week.
Licensed Health Insurance Agent/, 08/2013 to 02/2019
The Results Company /Highmark Health Insurance Company Blue Bell, Pennsylvania
  • Temporary/Seasonal Agent during Medicare, ACA enrollment 
  • Answered an average of 80-90 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Licensed Health Insurance Agent, 06/2015 to 03/2016
People Share/ United Healthcare/ Optum 360 Allentown , Pennsylvania
  • Seasonal Medicare Agent
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
Licensed Health Insurance Agent, 12/2012 to 08/2013
Bankers Life King of Prussia, PA
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Conducted annual reviews of existing policies to update information.
  • Promoted ancillary products to existing and new clients each month.
  • Promoted client retention through high quality service and follow through
Floater, 09/2006 to 06/2009
Kids In The Village Fairview Village, PA
  • Assisted children with special needs
  • One on one Tutor
  • Dressed and diapering
College Nanny, 09/2003 to 05/2004
Smithe Family Lynchburg, VA
  • Nanny for family with special needs child
  • Prepared meals 
  • Transported to appointment
Associate of Arts: Medical Assistant, 2005
Lansdale School Of Business - North Wales, PA
High school
  • December 2000 - June 2002
  • Took Child Development classes

This resume is created in 7 minutes.
Versatile insurance industry professional with less than one year experience managing insurance in complex business environments. Analytically-minded insurance analyst with superb organizational skills and attention to detail. Excellent insurance agent, who is able to ensure that insurance customers are retained, a member with tenacity to deliver projects on time and to budget.
  • MS Windows proficient
  • Exceptional communication skills
  • Quick learner
  • Creative problem solver
  • Shipping and receiving professional
  • Strong client relations
  • Proficient in cash management  
  • Trusted key holder  
Bankers Life and Colonial Penn Company November 2016 to February 2017 Insurance Sales Representative
Campbell, CA
  • Call potential clients to expand their customer base
  • Explain the features of various policies
  • Customize insurance programs to suit individual clients
  • Maintain electronic and paper records 
Public Authority IHSS of Alameda County January 2005 to February 2017 Care Provider
Oakland, CA
  • Engage in activities based on daily living for aging adults
  • Assist clients with bathing, oral hygiene, grooming, feeding
  • Accompany clients to medical appointments
  • Maintain clean, healthy, safe environments
  • Obtain household supplies, run errands
  • Monitor expiration of medical supplies / medications 
Union Bankers December 2003 to December 2004 Appointment Setter
Fresno, CA
  • Scheduled appointments for insurance agents to meet with clients upon policy sign up
  • Politely assisted customers via telephone
United States Postal Service December 1986 to August 2003 Mail Carrier / Mail Collector
Fresno, CA
  • Collected, scanned, and distributed US mail to appropriate postal branches
  • Permitted to operate commercial (two ton) vehicle while transporting US mail
  • Maintained friendly professional customer interactions.
  • Sort, dispatched, collected, delivered mail to designated locations of customers
  • Executed customer transactions including registry mail
  • Possessed master key to most BMC boxes
Allied Schools 2012 Associate of Arts: Coursework in Real Estate Principles and Practice Laguna Hills, CA, USA
Allied Real Estate Schools 2013 Associate of Arts: Real Estate Finance Laguna Hills, CA, USA
Upward Bound Training Solutions 2015 52-hr Life/Health Agent Prelicensing Course Santa Maria, CA, USA

This resume is created in 7 minutes.
Professional Summary
Team work is the name of the game ! As a distribution center, we thrive to push a very large amount of merchandise out of our doors daily. I, like many others make a conscious decision to do my best and be a part of that team . I make it my job to cheer on my co-workers when they start to feel tired or stressed .  I share my knowledge and experiences with other's so we can all be productive and achieve greatness . I strive to make my mark on others in the sense that they are proud to be a part of this team . 
  • Microsoft office (10+ years)
  • Exceptional customer service
  • Highly organized
  • Quick learner
  • Highly observant
  • Computer proficient
  • Self motivated
  • Adaptive and creative
  • Cash handling
  • Experienced Trainer 
  • Team Player 
  • Motivated 
  • Punctual 
Additional Information
  • Authorized to work in the US for any employer
Work History
2nd Shift DTC Trainer 08/2017 to Current
The Vitamin Shoppe DC Avondale , AZ
I am currently training new hires in our outbound DTC department . I make sure  new hires can properly run all functions in our stations to insure that packages safely make it to our customers  in a timely manner in no less than excellent condition . I offer knowledge of the day to day how too in the department with hands on learning and support .   The current computer software I use is Manhattan , Fortna, Putty , and Windows platform. All package pertaining to this particular department are UPS, UPS SURPOST, 1 day, 2 day , and INNOVATIONS .  I'm also trained in Shipping, Packing , RF , Inbound Replenishment, Out Bound Picking , and Jackpot Functions . 
Lead Professional Residential Cleaner 06/2016 to 08/2017
Cleaning Authority Glendale, AZ
  • In home cleaning service for Residential clients which include but not limited to dusting , scrubbing , wiping, vacuuming, mopping all service areas top to bottom.
  • Drive time to and from each work station , office meetings and preparation. 
  • Training new team members and leading a great team to offer excellent customer service and satisfaction.
Barista 07/2014 to 06/2016
Albertsons Companies Redlands, CA
  • Box Help, Customer Service , Register services to include cashing checks, taking all forms of payments.
  • Proper cleaning and sanitizing procedures , ability to make all menu items as well as secret menu items.
  • Stocking , ordering inventory, inventory count .
Fayetteville Urban Ministries Fayetteville, NC
  • On and Off Volunteer work .
  • Office duties pertaining to signing in and out clients, office equipment to include computer, phones, copiers and fax.
  • Directing clients to materials needed and fundraising .
Licensed Health/ Life Insurance Sales Representative 01/2002 to 01/2003
Monumental Life Insurance Fayetteville , North Carolina
  • Calculated quotes and educated potential clients on insurance options.
  • Met with existing and prospective clients each week to select appropriate insurance policies.
  • Collected all premiums on or before effective date of coverage.
  • Followed up with customers on unresolved issues
  • Met with prospective customers and business owners in their homes, businesses and other settings.
Psychology 2014 Kaplan University -

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Professional Summary
Results-oriented entertainment business professional bringing exceptional strengths in communication and organization. A self-starter with a desire to understand the workings of both the technical aspects of digital media and editorial judgement in a TV newsroom.
  • Excellent communication skills
  • Program management
  • Digital video production
  • Fast keyboard skills
  • Managing multiple priorities
  • Public Speaking
  • Exceptional people skills
  • Microsoft Office skills
NYS Permanent Public School Teacher/Social Studies 7-12City Voices, City Visions Institute - Professional Development On Integrating Digital Video Production Into the School Curriculum to Meet Learning Standards- Director- Suzanne Miller, University at Buffalo, Graduate School of Education
Work History
Product Consultant M&T Bank - Williamsville, NY 04/2016 - 09/2016
  • Increased company revenue by 20% over a 5-month period by selling various retail commercial products.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
Telephone Sales Representative One Touch Direct - Orchard Park, NY 10/2014 - 07/2015
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Communicated sales promotions to customers to grow average customer account size by 30%.

Insurance Sales Representative Combined Insurance - Cheektowaga, NY 02/2014 - 12/2014
  • Met with 30 existing and prospective clients each week to select appropriate insurance policies.
  • Calculated quotes and educated potential clients on insurance options.
  • Tracked the progress of all outstanding insurance claims.

Teacher Buffalo Board of Education - Buffalo, NY 02/1998 - 04/2012

  • Successfully improved student achievement in the classroom and on state exams through integration of digital media into the social studies curriculum.
  • Managed show marketing and advertising budget for talent shows and cultural. historical, academic competitions, events, and programs.Planned and developed marketing and PR strategies for all shows, events, and programs.Coordinated services and talent of different departments to ensure projects met budget, time, and other project deliverables
    Master of Science: Entertainment Business Full Sail University - Winter Park, FL Courses taken:product and artist management, business storytelling and brand development, executive leadership, negotiation and deal-making, media literacy and research, digital marketing, project and team management, entertainment business law, business development, media publishing and distribution, entertainment business finance

    Master of Education: Educational Administration State University of New York - Buffalo, NY

    Teacher Certification Program: Social Studies Education Daemen College - Amherst, NY Social Studies Education

    Bachelor of Arts: Legal Studies State University of New York - Buffalo, NY