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Professional Summary

Human Resources Coordinator versed in developing efficient and effective employee relations and focused on increasing employee satisfaction and retention. Extensive background in payroll processing, accounting and finance. Proficient in ADP and QuickBooks software.

  • Payroll administration and HRIS, ADP Workforce experience
  • Exceptional Microsoft Excel skills
  • In-depth knowledge of HR Compliance and all HR Systems

  • In-depth knowledge of HR Compliance
  • Trained in FMLA/ADA/EEO/WC
  • SharePoint Intranet software
Work History
Supply Chain/DMS/ Strategic Buyer Analyst 04/2017 to Current
Scandinavian Tobacco Group Lane Ltd. Tucker, Georgia, United States
  • Documented business processes and analyzed procedures to insure efficiency.
  • Tracked inventory shipments to bill of materials comparison analysis.
  • Implemented sourcing/category strategies, arranging framework agreements, generated cost reduction to increase value across the company.
Data Analyst For FDA/Regulatory/Compliance 11/2016 to Current
Scandinavian Tobacco Group Lane Ltd. Tucker, Georgia, United States
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Reviewed product data for FDA Submission for multiple STG Subsidiaries, (18K Skus).
  • Entered products data into FDA systems (FURLS database and eSubmitter), Product Data for furls included Product Name, description, packing, graphics and other specific details including Confidential Information and Formulations.
  • Assembled data for both product Listing and Ingredients Listing For FDA.
Accounts Payable/ Receivable, Payroll & Office Manager 07/2016 to Current
M.J. Lawn & Maintenance Services, Inc Lithonia, GA
  • Monitored integrity of input into ADP.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Reviewed all expense reports for accuracy and proper expense disclosure. Maintained daily bookkeeping report.
  • Prepared analysis of tax expenses for month-end accounting review.
Legal Support Specialist 12/2012 to 08/2016
Minter and Associates, LLC Stone Mountain, GA 30083
  • Created Legal documents such as briefs, pleadings and appeals.
  • Managed and organized all aspects  of corporate and LLC based legal transactional closings.
  • Filed documents with the courts on behalf of the attorney.
  • Conducted detailed clients intakes and entered information into company database.
Senior Admission Recruiter/Representative 12/2008 to 10/2012
Fort Valley State University Fort Valley, GA
  • Utilized communication skills to represent the university's ideals, programs, and lifestyle to high-school audiences.
  • Attended community and campus events and facilitated student recruitment fairs.
  • Organized and led a multi-discipline committee to address sustainability in college operations.
Medical Underwriting Assistant III/ MIB COR 11/1993 to 08/2010
New York Life Insurance Company Duluth Georgia, United States
  • Supported the senior underwriters by scanning, uploading, and indexing medical records into clients files.
  • Requested code details and special MIB reports as needed to simplify underwriting for cases of $250K and above.
  • Prepared disclosures letter for physicians packets including labs results, and denial letters for cases $1M and above.
  • Inputted informal inquiry & NCKR new business into system and requested confidential Medical Long-Term care records.
Associate of Applied Science: Business/ Office/ Data Entry 1987 Massey College of Business & Technology - Atlanta, GA
  • Coursework in Business, Communications and Organizational Psychology.
  • Coursework in Management and Business Administration.
Bachelor of Science: Business Administration and Managerment 1985 Florida Agricultural And Mechanical University - Tallahassee, Florida
  • Business Administration Golden Key International Honor Society
  • Member of Delta Sigma Theta Sorority.
This resume is created in 7 minutes.
Professional Summary
20+ years of top producing sales and client management in the Group Benefits industry. Consistently achieved top ranked performance by bringing revenues and profits to new heights. Strong account management skills, practiced in transforming client relations to that of a valued business partner. Excellent interpersonal skills, with strong leadership, relationship building and presentation skills. Expertise in market analysis, forecasting and client managing.  Seeking an opportunity to work with larger accounts and range of complexity.
  • Self-motivated
  • Extremely organized
  • Powerful negotiator
  • Conflict resolution
  • Team leadership
  • Client assessment and analysis
  • Strong verbal communication
  • Risk management analysis
06/2015 to Current
Senior Account Executive EMPIRE LIFE INSURANCE CO Toronto, ON
  • Change in block management to focus on Consulting houses and larger group brokerage firms.
  •  Focus on larger National accounts as well as Canadian Start up companies with International presence.
  • Continue to develop business and relationships with existing key advisors to grow existing block, improve profit and retention.

01/1996 to 06/2015
Account Executive EMPIRE LIFE INSURANCE CO Toronto, ON
  • Manage block of approximately $30 million in fully insured & ASO premium.
  • Accountable for acquisition of $3.3 million in new business premium per annum.
  • Responsible for maintaining certain level of persistency and profitability as set by corporate Head Office.
  • Continually source new producers, develop new business alliances.
  • Service existing brokers.
  • Market Empire's new products.
  • Conduct Educational broker seminars.
  • Set rates on new and in force business.
  • Cost plan alternatives on existing business.
  • Asses risk on specifications submitted by producers.
05/1994 to 01/1996
Outside Service Representative EMPIRE LIFE INSURANCE CO Toronto, ON
  • Serviced block of business of approximately $8.0 million in premium.
  • Responsible for assisting sales representative in completing new business proposals and renewal documents.
  • Responsible for the administration on new groups, overseeing transition.
  • Liaison between head office, brokers and clients on admin and claims issues.
  • Provided service to producers and clients on a daily basis.
  • Conducted installation with Plan administrators on new business.
  • Conducted Employee meetings.
05/1993 to 05/1994
  • Responsible for block of Group Benefits business.
  • Met with clients to present renewals.
  • Liaison between clients and insurance companies.
  • Educated clients on changing market trends and financial implications.
  • Reviewed existing benefit plans for potential new clients and developed presentations comparing market costs and competitive products.
  • Revised new policies to ensure contractual duplication of existing benefits and negotiated enhancements.
11/1990 to 05/1993
Intermediate Group Underwriter LAURENTIAN IMPERIAL ASSURANCE COMPANY Toronto, ON
  • Responsible for refund accounts with approximately $600,000 in annual premium.
  • Responsible  for non refund accounts with approximate premium of $200,000.
  • Prepared proposal and renewal packages for presentations.
  • Negotiated with Group Executives.
  • Assessed financial risk of potential new clients.
  • Prepared financial quarterly statements for brokers/clients.
03/1989 to 11/1990
Group Underwriting Assistant THE MARITIME LIFE ASSURANCE COMPANY Toronto, ON
  • Evaluated and managed cases up to $100,000 in annual premium.
  • Prepared renewals for presentation to Group Executives.
  • Assisted Senior Group Underwriters with renewals and new business accounts.
Bachelor of Arts Degree: Political Science, English
This resume is created in 7 minutes.
Professional Summary
Driven individual trained in all aspects of insurance, mortgage banking and customer related matters. Thrives in fast-paced and ever-changing business environments. Employs high-level negotiation skills in resolving issues to the satisfaction of all involved parties. Analytical thinker and innovative problem solver.
  • Effective communication
  • Time management
  • Negotiation
  • Identifying best practices
  • Partnering with cross-functional disciplines​
  • Customer relations
  • Quality control
  • Process improvement
  • Team Player
  • Aqua
  • MSP
  • Black Knight
  • Citrix
  • Rhumba
  • I-Vault
  • Ocwen
  • Chase
  • BB &T
Work History
07/2016 to Current
Loan Processor BB & T Banking /Addecco Norcross, GA
  • Performed loan support for the processing and documenting of mortgage loan applications to ensure all company policies and procedures have been met.
  • Worked directly with third party Mortgage Lenders and Underwriters on the processing and closing of loan applications.
  • Keying all data accurately for Cashout Refinance, New Purchase and No Cashout Refinance loans.
  • Keying all the RESPA closing fees and escrow and HDMA info.
  • Reviewed loan for any inaccurate updates before funding them.
  • Ensure loans are in compliance with company policies, underwriting guidelines and lending program requirements.
  • Ensured compliance timelines were met within SLA day requirements.
03/2016 to 07/2016
Business Lines Underwriting Assistant State Farm Dunwoody, GA
  • Processed applications, payments, corrections, endorsements, renewals and cancellations for underwriter review.
  • Assisted agents with resolving policy holder's issues.
  • Promoted products to agents via the telephone and in writing to better address the customer needs.
  • Submitted up-to-date activity on policy status for underwriter staff for review.
  • Promoted client retention through high-quality service and follow through.
07/2013 to 03/2016
Chase Research Specialist Assurant Duluth, GA
  • Provided accurate and appropriate information in response to customer inquiries.
  • Provided follow up correspondences to the customer request via letter on behalf of the bank.
  • Collected information to better understand issues and opportunities in reference to the customer account.
  • Communicated any identified trends or escalated items from the research reports to upper management.
  • Conducted research on missing funds reports to the customer escrow account.
  • Review the HUD statement in reference to the account status determining escrowed or non.
  • Made outbound calls to agencies such as State Farm, All State to retrieve update declaration pages.
  • Processed annual insurance renewal premiums for hazard, flood or wind insurance.
  • Maintained clients SLA agreements and ensured to meet Aqua score of 98% of KPI goals.
  • Processed loan modifications Assisted leadership team with special projects to ensure clients goals are met.
09/2011 to 07/2013
Inspection Specialist Assurant Duluth, GA
  • Set the initial appointment for the insured with field inspector to review damages completed.
  • Follow up with the insured to confirm the inspection appointment date.
  • Review the property photos and field report to determine the status of work completed.
  • Determined losses and reported findings to the loss draft department for funds to be released.
  • Reviewed data to verify the validity of claims to release funds to the insured.
  • Drafted statement of loss to summarize a percentage of damages completed.
11/2008 to 10/2011
Sr. Leasing Consultant Housing Authority of DeKalb County Decatur, GA
  • Responsible for leasing 1000 unit properties totaling over and 52 scattered site housing.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Collected and posted rental payments in Yardi Voyager made bank deposit of security deposits, application fees and rent.
  • Verified employment, rental history, pull credit and criminal background checks any additional information needed to process application Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Schedule anything pertaining to the vendor such as painting, turnkey etc.
  • Responded to tenant issues, concerns, and requests and coordinate with the maintenance staff.
  • Scheduled monthly tenant activities and residential meetings within the community.
06/2005 to 05/2008
Compliance Manager Riverstone Residential Group Atlanta, GA
  • Provides training to staff in regards to conventional housing and operations and policies.
  • Schedules, supervises, and motivates leasing staff in an effort to maintain customer service satisfaction levels.
  • Assisted in evaluating staff's work performance by helping to prepare and deliver annual reviews and performing coaching sessions.
  • Monitor quality of service for members, and ensures that employees are maximizing opportunities to sell products.
  • Set up paper and computer files as well as file documents and audit files for completion and document accuracy.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Follow up on a daily basis via email or telephone with vendor or residents with any issues.
October 2013
GED: General Studies
West Georgia Technical College - Douglasville, Georgia
  • Coursework includes Speech and Communication, Sociology and Psychology

Associate of Science: Business Adminstration Human Resources
Saint Leo University January 2017 - Present - Duluth, GA
This resume is created in 7 minutes.
  • Organized
  • Time management
  • Detail-oriented
  • Excellent multi-tasker
  • Strong communication skills


  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
  • Store maintenance ability


Owner operator 10/2003 Current 2nd Time Around Story City, Iowa
Field representative 12/1999 12/2002 U.S Department of Commerce Census Bureau Kansas City, MO
Business Insurance Agent 01/1995 01/1997 Gateway Insurance Services Ames, IA
  • Managed business accounts for agents, dealing with insurance companies, aircraft insurance.
  • Also had to pass insurance agent test for Iowa.
Life Underwriting Assistant 01/1993 01/1995 EMC Insurance Companies Des Moines, IA
  • Managed the life insurance applications through the underwriting process .
File Clerk 12/1991 12/1992 EMC Insurance Company Des Moines, Iowa
  • Customer Service filing and pulling files that the customer service reps order, mail distribution.
1988 Diploma: Maryville RII High School Maryville, Mo
Select One: DMACC - computer Ankeny, Iowa
1987 Select One: Creston High School Creston, IA