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Director of Finance with extensive management experience looking to become part of the executive team of a growing organization. Detail-oriented Finance Executive who consistently exhibits sound judgement when scrutinizing complex financial data.
Dual Major - Dean's List - Academic Achievement Award
Minor in Business Administration
Minor in Business Administration
Certified Healthcare Financial Professional, CHFP - Feb. 2016 to Present
Fellowship of Healthcare Financial Management Association FHFMA - Dec 2016 to Present
Certified Specialist Accounting & Finance - Aug. 2021
Member, HFMA - Healthcare Financial Management Association - 2009 to Present
Member, IMA - The Association of Accountants and Financial Professionals in Business
Member, MACPA - Candidate Member
Treasurer of St. Mary's Sunshine Center - July 2015 to Present
Treasurer of Hospice of St. Mary's, Inc. Aug 2017 to Present
Past Treasurer of Hollywood Gospel Ministries - 2007 to 2012
Reading, church, crafts, kayaking, swimming, walking, yoga, karate, and other sports.
Dedicated Customer Service Supervisor with over 15 years experience, motivated to maintaining client satisfaction and retention. Proven ability to establish rapport with clients/employees and exceed set goals. Reliable and driven, with strong time management and prioritizing abilities.
Conducts site inspections on active traffic control zones, insuring that all work is performed safely and in compliance with company policies, client guidelines and applicable city and state laws. Responding to emergency issues or accidents/injuries within work zones. Conducting vehicle inspections on fleet vehicles as required. Training and mentoring assigned employees on proper zone set up including sign placement and flagger positioning, proper PPE and safe work practices. Providing positive feedback or coaching to employees as necessary. Providing proper documentation to operations coordinator.
Select products for specific routes according to pick sheets. Unload, pick, stage and load products for shipping. Conducted quarterly and yearly inventories of warehouse stock. Oversaw training of new employees. Oversaw warehousing storage practices and housekeeping. Transported goods from racks, shelves and vehicles using carts and pallet jacks. Worked at a rapid pace to meet tight deadlines.
Provided accurate and appropriate information in response to customer inquiries. Developed effective relationships with all call center departments through clear communication. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently, and escalate calls appropriately. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Provided exceptional customer service to VIP customers and dealers through specific sales lines.
Monitored video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises. Recommended improvements in security systems and procedures. Developed and updated security procedures, security system drawings and related documentation. Assisted in training and managed a staff of 180 officers. Conducted site reviews and security audits and made recommendations to management based on findings. Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units. Conducted investigations regarding suspected incidents of external fraud, thefts and embezzlement. Provided dispatch of needed personnel to incidents, accidents and medical emergencies to numerous law enforcement agencies. Computed, recorded, and proofread data, records and reports. Prepared briefings and daily reports for management and shareholder meetings. Established effective working relationships with clients, government officials and media representatives. Monitored and investigated suspicions persons and situations and unusual activities.
Actively suggested operational improvements to enhance quality, improve production times and reduce costs. Helped achieve company goals by supporting production workers. Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems. Inspected finished products for quality and adherence to customer specifications. Calibrated or adjusted equipment to ensure quality production using tools such as calipers, micrometers, height gauges, protractors and ring gauges. Worked with managers to implement the company's policies and goals. Responsible for setting minimum standards and providing technical guidance and support for design, installation, operation and maintenance of mechanical systems used in the process. Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.