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Professional Summary

A seasoned security office having done both location security as well as armored car security and looking to further advance in the field. Between the two, will offer 8 plus years of service and knowledge in the industry . Throughout that span, have trained 20-30 security officers ; maintained a clean driving record ; maintained a perfect customer service record, no corporate or management complaints.

While working for armored car security, have held a morning supervisor position which entailed disarming alarms, distributing packages and equipment needed for each route , and the handling of company phone calls/call outs.

If given the opportunity, the company will not be disappointed to have a more skilled worker on it's team. Not only represented the companies in a positive way through attitude and uniform appearance, but through long lasting relationships with customers and guests throughout the years.

Skills
  • Comfortable in high stress situations
  • Well organized
  • Reliable
  • Punctuality
  • De-escalation techniques
  • Keen observer
  • Quick learner
Work History
Armed Guard, 04/2014 to Current
Dunbar Armored/Brinks Security Bridgeport, Connecticut
  • Safely guard/transport American currency and valuables from/to banks, local businesses, and major corporations while armed.
  • Entrusted to work without supervision ; make executive decisions on route.
  • Entrusted to train new employees regularly based upon work ethic.
  • Improved communication skills working with 1 to 2 partners in excess of 8 hour shifts.
  • Improved customer service working with numerous Dunbar Armored clientele.
Security Officer, 04/2012 to 04/2014
Securitas Security Service Milford, Connecticut
  • Monitor and authorize entrance and departure of visitors and other persons to guard against theft and maintain security of premises.
  • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Call first responders when necessary.
  • Patrol public housing apartment complex to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
  • Answer telephone calls to take messages and provide information during non-business hours.
Languages
Advanced in Spanish
Education
No Degree: General Studies Housatonic Community College - Bridgeport, CT
GED: 02/2007
State of Connecticut Department of Education - Stratford, CT

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Professional Summary

I have always been involved with health and fitness for over twenty years. My track record has included getting first time guys contest ready for their first show which all my clients have won either first or second. I also do nutritional consultation for athletes as well as bodybuilders and general health enthusiasts.

Core Qualifications
  • Results-oriented
  • Client-focused
  • Excel in [identifying clients strength and weaknesses]

  • Teaching, tutoring and counseling clients of a long term healthy lifestyle
  • Excellent negotiating tactics
  • Business negotiation
Experience
STUDENT TRAINER/ GYM CARETAKER 01/1992 01/1994 Morgan State University Baltimore, MD

My duties included: 1) maintain a log of all student entering and leaving gym

2) maintain equipment and report any damages to MSU's Athletic Director

3)Entrusted by the coaches to design programs for the various athletes from football, wrestlers, track,girls' volleyball and basketball

Armed guard 02/1995 08/1998 Priority One Security Atlanta, GA

My duties included :

1) patrol Atlanta Housing Authority property to diminish violent crimes

2) establish a great renewed relationship between management and residents

3) control the flow of "suspect" traffic into the community

Education
High School Diploma: West GA College - Biology Carrollton, GA, USA

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Summary

Strong leadership skills with high ethical standards desiring a position in safety and security in a team-oriented environment.

Highlights
  • Weapons training
  • CCTV surveillance
  • High level of integrity
  • Observant
  • Report writing
  • DHS Armed Handgun training
  • MEB Baton training
  • First Aid training
Experience
Paragon Camp Lejeune, NC Contract Armed Guard 04/2005 to Current
  • Operated screening equipment, including X-ray machines and hand-wands.
  • Protected federal employees and their property by monitoring all access to government-owned and leased properties.
  • Enforced all building rules and regulations in government facilities.

Az Army National Guard Florence, AZ Infantryman/Fireteam Leader 11/2008 to Current
  • In charge of $20,000.00 worth of personally assigned equipment
  • Coordinated training schedules and filed crucial administrative paperwork.
  • Effective decision-maker in high-pressure environments.
  • Maintained complete accountability of all sensitive items
United States Marine Corps Camp Lejeune, NC Infantryman/Squad Leader/ Fireteam Leader 12/2000 to 12/2004
  • Effective decision-maker in high-pressure environments.
  • Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.
  • Led an infantry team of 4-12 members in combat operations, including providing tactical guidance.

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Professional Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skills
  • Ability to communicate effectively with a wide range of customers
  • Typing 50 wpm
  • Exceptional relationship-building skills 
  • Creative problem solver
  • Ability to work under pressure
  • Motivated to learn
  • Comfortable in a fast-paced, dynamic environment
  • Ability to multi-task
Work History
Call Center Agent Randstad - Mountain View, California 10/2012 - 01/2014
  • Provided phone and email support for Google Play and Google My Business. 
  • Assisted business owners to maintain their web page. 
  • Helped customers work systematically through technical problems and help customers understand the features and benefits of new products.
  • Supported a wide-variety of products on Google Play such as: mobile hardware, payments, digital media, etc.
  • Processed RMA's 
  • Worked with fellow agents to solve difficult customer issues.
Technical Care Specialist T-Mobile USA - Frisco, Texas 10/2010 - 11/2011
  • Technical solutions expert for T-Mobile customers, troubleshooting product and service issues.
  • Worked hand-in-hand with our Engineering team to file trouble tickets to get issues resolved. 
  • Resolve customer concerns with one-call resolution.
  • Verified and filed warranty exchanges.
Armed Guard Doyon Security Service - Fort Irwin, California 05/2007 - 05/2009
  • Worked in a constant state of alertness in a safe manner.
  • Conduct visual surveillance for extended periods of time.
  • Maintain composure and control of the situation.
  • Exercise sound judgment in determining appropriate action when there is a reasonable suspicion to detain, when probable cause exists to search, and when force may be used and to what degree.
  • Reduce the results of investigations into written form so as to clearly and accurately reflect the information obtained.
  • Perform searches on people, vehicles, vessels, buildings, and large outdoor areas.
  • Confront suspicious persons, assess intentions, and take action as appropriate.
Customer Service Representative APAC Corp - Corpus Christi, Texas 07/2001 - 03/2006
  • Responsible for addressing and resolving customer concerns, providing support, and using various software applications to make inquiries and research information.
  • Assisted customers by providing information and helping with resolution regarding their Verizon wireless bill. 
Telemarketer Sitel Corporation - Corpus Christi, Texas 10/1999 - 03/2001
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services.
Education
High school diploma: Gregory-Portland High School - Portland, Texas 2001