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Professional Summary

With two years of interpersonal communication-oriented experience, I am offering practical expertise in shift management and customer service. I am particularly experienced at managing interpersonal dynamics of staff and the needs of the customer. I begin each work day in a prompt, orderly fashion and I look forward to growing professionally as a member of your team.

Qualifications/ Skills
  • Associate of Arts Degree in Communication
  • Well Developed interpersonal skills
  • Experience with serving customers in high stress environment
  • Experience with Point of Sale systems
  • Experience with supervision and management
  • Exceptional customer service
  • Security Guard License
  • Risk analysis training
  • Conflict resolution techniques
  • Skilled in conflict resolution
  • Windows 10 expertise
  • MS Office proficiency
  • Theft prevention training
  • Crisis intervention training
Work History
Server Feb 2018 - Feb 2019
Seven Oaks Country Club Bakersfield, CA
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Delivered quality service by providing a warm and welcoming environment.
Shift Leader Feb 2016 - Feb 2018
LoLo's Mix Bakersfield, CA
  • Pleasantly and courteously interacted with customers.
  • Greeted customers and provided excellent customer service.
  • Promptly and empathetically handled guest concerns and complaints.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Verified that prepared food met all standards for quality and quantity.
Security Guard Jul 2013 - Jun 2014
Kern Security Bakersfield, California
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Secured all doors in the office and main building after hours.
  • Responded to calls in both routine and emergency situations.
  • Maintained accurate and detailed logs of all events that occurred during each shift.
Education
Communication: Communication/ Business Administration 2017
Bakersfield College Bakersfield, CA
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Professional Summary

     I am an  Armed Security Officer who upholds high ethical standards and is honest with supervisors, employees and customers at all times regarding suspicious events and security questions. I am professional, personable,consistent and performance driven and a well-qualified armed sercurity officer that is seeking an opportunity to use my knowledge and experience to join and grow with an outstanding company such as Akal Sercurity.

Work Experience
Securitas Hollywood, FL Armed Security Officer 12/2015 to Current
  • Responds to the usual and unsual emergency situations at client's site using the appropriate escalation of force and including armed response if needed by following established protocol.
  • Maintains proficiency in the use of all assigned protective equipment, restraint devices and weapons.
  • Observes and reports incidents of suspicious activity to client representatives or company management.
  • Maintains daily logs of shift activity.
  • Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors,and security violations.
Pinkerton Boca Raton, FL Protective Security Agent (Sub-Contractor) 12/2015 to Current
  • Crowd control and loss prevention for Adidas new shoe release 
  • Crowd control for Warner Brothers Entertainment for Will Smith's red carpet movie premier
  • Armed protection for McLane Distribution, protecting and escorting truck drivers to their destination.
  • Armed protection for high-end clients wanting 24-hour private security.

 

Dalama Protection Pembroke Pines, FL Security Guard 05/2016 to 10/2016
  • Motor vehicle patroll of  industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
  • Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.
  • Continuously monitored security cameras and fire alarm systems.
  • Reported all incidents, accidents and medical emergencies to law enforcement.
  • Answer telephone calls ,and provided Customer Service during non-business hours.
Knowledge Base
  • Screening wands
  • CCTV surveillance
  • Report writing
  • Observant
  • High level of integrity
  • Cooperative team member
  • Computer proficient
  • Criminal law knowledge
  • Excellent analytical skills
  • Quick learner
Education
Associate of Arts/ Current Broward College, Davie, FL
High School Diploma 2009 Meadowcreek High School, Norcross, GA
certificate 2009 Maxwell High School of Technology, Norcross,GA
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Summary
Security Guard with strong leadership skills desiring a position in safety and security management in a team-oriented environment. Efficient and organized with extensive training. Capable of acting quickly during crisis events and emergencies.  Focused on safety and security management, as well as asset recovery.  Skilled in problem solving and conflict resolution.
Skills
  • Unarmed Merchant License
  • Armed Merchant License
  • Marijuana Enforcement Support License
  • Firearms qualifications 
  • Taser training 
  • Interior and exterior patrol
  • Shift work experience
  • High level of integrity
  • Residential management
  • Tactical training
Accomplishments
Patrolled numerous residential and retail properties.  Evicted trespassers.  Apprehended and detained suspects until local law enforcement arrived on scene.  Provided guard service for legal marijuana businesses.  Promoted to Corporal after three months of employment based on exemplary performance.  Worked in conjunction with local law enforcement agencies to identify and apprehend suspects. 
Experience
July 2017 to Current
Trident Protection Group Longmont, CO Armed Guard Provide armed security to businesses, including marijuana dispensaries and government contract housing facility.  Patrol the facilities and serve as a general security presence and visible deterrent to crime and rule infractions, as well as to detect signs of intrusion and ensure security of doors, windows and gates.  Continuously monitor security cameras and fire, building and alarm systems.  Answer alarms and investigate disturbances. Inspect parking lots to verify that vehicles are properly parked and display parking permits. Check passes and credentials of persons seeking to enter the property. Investigate calls and complaints of residents. Report all incidents, accidents and medical emergencies to law enforcement.

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December 2016 to May 2017
Front Range Patrol Denver, CO Corporal Patrol business and residential facilities.  Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.  Answer alarms and investigate disturbances.  Inspect parking lot to verify that vehicles are properly parked and displaying parking permits.  At marijuana business, check IDs, transport product between warehouse and dispensary, and provide assistance to staff if a customer is unruly.  Reported all incidents, accidents and medical emergencies to law enforcement.
August 2015 to August 2016
Neve's Uniforms and Equipment Denver, CO Sales Associate Provided military, law enforcement, fire and EMS personnel with duty uniforms, clothing, and duty gear (holsters, Tasers, mace, safety gear).  Placed special merchandise orders for customers.  Shared product knowledge with customers while making personal recommendations.  Received and processed cash and credit payments for in-store purchases.  Managed stock and completed inventory lists. Provided maintenance and minor repair projects in the shop as needed.
January 2015 to August 2015
The Grizzly Rose Denver, CO Floor Staff/Security Checked IDs at the entrances of the bar.  Patrolled the facility and three parking areas.  Investigated disturbances. Served as a general security presence and visible deterrent to crime and rule infractions. Assisted local law enforcement with detainment, citations and/or arrests of patrons displaying suspicious or illegal behaviors.
March 2012 to October 2013
Colorado National Speedway Dacono, CO Security Officer Patrolled the facility at races and other special events.  Assisted with parking lot security patrols.  Responded to emergency calls and worked with Dacono Fire Department personnel to protect race patrons.  Removed unruly or intoxicated patrons from the premises.  Patrolled the pit areas. Checked IDs at the entrances to the premises.
Education
2012
Arvada West High School
Arvada, CO, USA

High School Diploma
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Summary
Efficient and organized Security Guard and surveillance professional with seven years in security. Extensive on-the-job security guard training. skilled in incident response, apprehension, and fire arm support.
Skills
  • Proficient with CCTV
  • Personnel screenings
  • Surveillance of premises
  • Georgia weapons carry License


  • Document preparation
  • Strong work ethic
  • Dependable and detail-oriented
  • CPR certification
Experience
Wellsfargo Cash Vault August 2011 to Current Armed Security Guard
Atlanta, Ga
Monitor premises and site camera's. Maintained Safety and security procedures for Employees/visitors/contractors on site. Scan incoming visitors and property using wands, metal detectors, and other equipment. Execute site-specific security protocols and follow company regulations at all times. Enforce company rules, policies, and procedures with guest and company staff.
Education and Training
Osborne High School 2003 High School Diploma Marietta , Ga , united states
Activities and Honors
Licensed Security Guard, Sate of Georgia-2011-Present
CPR And First-Aid Certifications