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Dedicated, Energetic proactive loss prevention and security professional with extensive experience recruiting, training, and motivating teams. Excellent communication, motivational, interpersonal, and presentation skills. Outstanding leader with a firm but fair attitude and a reputation for honesty, integrity, and loyalty. Proficiencies include: * *Identification of asset protection risks and initiatives
01/2013 to Current
Asset Protection Manager The Home Depot Brooklyn, NY
  • Leading training workshops and new hire orientations to help promote LP Awareness to store associates Implementing shortage reduction programs Training and supervision of over 225 Loss Prevention Agents and Guards Ensuring associate compliance with shoplifting apprehension policies Best shrink reduction in a 3 ½ year period at Home Depot (NY Metro stores) Completing operational audits on a routine basis Have helped with over 1500 external apprehensions for Target, Abercrombie& Fitch, and Home Depot as well as contributing to over 950 apprehensions in personal statistics helping reduce shrink levels Highest Regional internal case performance award for 2015 achievement (Home Depot) Help implement and standardize operational programs for all Abercrombie and Fitch flagships in the US and International stores Help standardize Loss Prevention operations for a District of 12 Home Depot locations in the NY Metro area Ensured total execution of all Asset Protection core programs for 12 Home Depot locations Directly manage the development and retention of hourly Asset Protection and Operations associates, in addition to all store associates.
  • Review and analyze store shrink performance; identify associate behaviors and/or operational issues through exception based reporting and CCTV that may cause shrink; identify trends; make recommendations for improvement; teach, train and coach associates to effectively handle opportunities; monitor corrective action.
  • Identify and successfully investigate matters of internal dishonesty and Organized Retail Crime (ORC) investigations throughout the district.
  • Conduct internal theft investigations and interviews in partnership with Human Resources and CIT.
  • Organize Retail crime district captain.
11/2008 to 12/2013
Sr. Loss Prevention Agent Assistant Manager Abercrombie & Fitch/ Hollister Co New York, NY
  • Lead agent team in everyday functions of safeguarding the assets of our brands through the education and training, implementation of effective polices, and leveraging of technologies.
  • Conduct investigations into guest and employee misconduct including theft, violations of company policy and other internal matters.
  • Utilized exception reports, surveillance, and employee tips to generate cases.
  • with outside agencies such as police, and courts to bring cases to resolution.
  • Audit associate purchases through clothing audits to detect internal theft, Audit all register variances, cash shortages, returns and Safe audits.
  • Apprehending and detaining shoplifters.
  • Responsible for training managers on LP issues to reduce external and internal theft as well as reducing store shrink.
  • Conduct new hire orientations on LP awareness and shrink reduction.
03/2005 to 11/2008
Asset Protection Specialist Target stores Brooklyn, NY
  • Apprehend and detain shoplifters, secure store against loss and unsafe conditions.
  • Manage performance of Target Protection Specialist (Uniform security).
  • Maintain team member awareness of stock shortage programs along with fostering awareness of internal theft among store team members.
  • Initiate investigations of dishonesty and assisting in dishonesty interviews conducted by Loss Prevention management.
  • Train and supervised new hires to the Assets Protection team and ensured maximum coverage to the store through proper scheduling.
  • Follow through on all mandated safety programs to reduce potential safety issues adhered by state laws.
  • Communicate with store management on all issues that arise.
Education and Training
C.J.; Criminal Justice Sullivan County Community College-CUNY Loch Sheldrake, NY
Anti-Terrorism, Fire Guard, and Loss Prevention Certificates, New York State Security Guard License, Handcuff Training Course, Loss Prevention Comprehensive Training Course, Use Of Force Training Course, Investigative Mindset, Standard First Aid, CPR-Adult, and AED-Adult certified. Wicklander-Zulawski Interviewing and Interrogation Techniques Certified
Criminal Justice, First Aid, Loss Prevention, scheduling, store management
This resume is created in 7 minutes.
Professional Summary
Seasoned Management professional with over 10 years of experience in asset protection and multi-facility functionality, in a variety of retail industries. Extensive experience in store management, safety, and inventory. Continually exceed expectations by providing effective team management and customer satisfaction, and works well with people at all levels of the organization, including stakeholders, customers and vendors.
  • Multi-Facility Functionality
  • Customer Service
  • Regulatory Compliance
  • Theft and Fraud Investigations
  • Inventory Flow & Subject Matter Expert
  • Monitoring P&L, IRR & Store Scorecards
  • Wicklander Certified
  • Asset Protection Manager
  • Leading, Managing & Delegating Staff
  • Budgeting, Pricing & Marketing 
  • Account & Finance
  • Retail Management
  • Vendor Relationships
  • Fluent in English & Spanish
Work History
Market Investigator & Asset Protection Manager, 03/2008 to Current
Walmart Oxnard, CA
  • Greeting and interacting with customers to ensure customer needs, complaints, and issues are resolved according to company standards, as well as providing direction and guidance to hourly associates and managers on proper customer service approaches and techniques.
  • Recruiting, hiring, orienting, and training employees, and completing store operational requirements by leveraging, scheduling, and assigning employees.
  • Following up on work results, appraising job performance, and providing reviews, coaching, counseling and discipline to ensure effective associate performance.
  • Driving the financial performance by preparing and maintaining the annual corporate budget, and scheduling expenditures, monitoring for P&L and IRR, and analyzing variances and metrics, as well as initiating corrective actions when necessary to sustain the projected profit margin for each quarter.
  • Monitoring compliance and risk controls to ensure effective safety programs are in place, and protecting all company assets, including associates and customers, within the four wall of the building, as well as monitoring processes including backroom scorecard, store tour, and auditing hazwaste.
  • Supervising APA team in multiple markets and creating plans to control unexplained losses, working to ensure store controls and programs are in place to deter external and internal theft, as well as improving profitability by reducing shrink through audits, inventory tours, and internal investigations.
  • Leading store managers and the management team in several stores to educate team members on AP priorities and theft trends to drive a theft and fraud prevention culture, as well as to detect, deter, investigate and resolve violations, building accountability for policies and procedures.
  • Assisting in the remodels and expansions of stores by identifying current and future customer requirements, having established rapport with potential and actual customers, as well as providing suggestions for improving efficiency and cost-effectiveness in all operations management concerns.
  • Formulating pricing policies by reviewing merchandising activities, determining additional needed sales promotion, authorizing clearance sales, and studying trends to manage all controllable costs to keep operations profitable.
  • Managing stock levels and inventories, and making key decisions about stock control by approving contracts and implementing purchasing plans while communicating and building relationships with vendors and shippers.
  • Marketing merchandise by studying advertising, sales promotion, and display plans, and analyzing departmental sales records and operating and financial statements for profitability ratios to determine marketing strategy changes.
Asset Protection Associate, 07/2007 to 03/2008
Walmart Santa Clarita, CA
  • Ensuring all store assets and premises are protected and that risks are minimized, while promoting and communicating safety issues, making safe arrests, and ensuring associates are aware of the AP culture, company policies, procedures, mission, values, and standards of ethics and integrity.
  • Monitoring department operations everyday to achieve company and market level compliance goals regarding safety, property, and personal hazards, and reporting any suspicious activity, violations, and incidents to take corrective actions.
  • Driving asset protection across the facilities by developing and managing investigations into compliance, theft, ethics, safety, drug allegations, workplace violence, and threat assessment analysis, while partnering with local law enforcement.
  • Investigating fraud as directed by the manager, including helping on an internal investigation that involved a salary member of management, while consistently being announced the top APA performer for 25 to 30 apprehensions per month.
  • Executing multiple business plans and projects to ensure business needs and expected facility and territory level total variance plans are being met, always taking steps to minimize financial risk.
  • Recovering assets and making safe apprehensions while following company procedures related to AP processes and directives, as well as handling confidential information and generating daily and weekly cargo loss reports, to appropriate personnel.
  • Detering shoplifting and maintain a safe environment, utilizing CCTV skills, checking the merchandise and receipts of bulk or high value goods carried by customers out of the premises to avoid any theft, and gathering evidences for internal cases.
  • Enhancing customer experience and service while balancing risk protection and maintaining strict security to ensure that no merchandise leaves the premises without payment.
  • Supervising and developing opportunities for associates, as well as educating associates on AP priorities and theft trends to help reduce shrink, while teaming with store management, investigations, and AP partners to resolve concerns.
  • Carrying out daily security checks of the facility, as well as performing routine testing and maintenance of security systems and fire alarms, and responding promptly to alarms according to company guidelines.
Target Protection Specialist, 05/2004 to 06/2007
Target Santa Clarita, CA
  • Posting in front of the store as presence and deterrence to shoplifters, and following company procedures related to AP processes, utilizing merchandise protection programs to minimize theft and maximize sales, as well as responding to any safeness incidents, developing and implementing solutions to any concerns.
  • Identifying, investigating, and resolving internal and external cases, utilizing CCTV and other equipment, and gathering evidence and intelligence data, while and collaborating with store, investigations, and AP partners to resolve concerns impacting AP priorities.
  • Driving and creating a safeness and theft and fraud prevention culture by ensuring all team members adhere to premise and perimeter safeness programs such as pre-opening and post-closing controls, and focusing on impacting shortages in the electronics and entertainment departments.
  • Educating and ensuring team members, especially ETLs, are up-to-date on training requirements and on AP priorities, directives, and theft trends to guide them on practices for handling confidential information, as well as supervising all equipment is deployed and functioning properly such as CCTV, alarms, parking lot lighting, etc.
  • Traveling to ten different stores to investigate and apprehend ORC rings as well as helping with internal cases accomplishing the most asset recoveries and safe apprehension assist cases in the district in a period of 11 months, receiving a promotion to target protection specialist.
  • Building strong partnerships with law enforcement and community agencies to minimize and mitigate potential safeness incidents, as well as sharing intelligence data with local stores, investigations, supply chain, and law enforcement to close cases.
  • Selecting, developing, orienting, and retaining team members according to allocated budget, as well as supervising, directing, and scheduling the day-to-day operations of the AP team while demonstrating leadership by providing feedback, coaching, mentoring and recognition.
  • Leading the store team in rapid response to crisis and emergency situations, as well as completing accurate assessments of direct reports' performance and potential.
High School Diploma: Minor in Criminal Justice, 2001
Hart High School - Santa Clarita, CA
This resume is created in 7 minutes.
My objective is to provide quality leadership and excellent customer service within a dynamic company. In doing so, I will train and teach the employees' skills to make them valuable to the company as well as teach them the importance of gaining Market Share.
  • APM, Asset management, budget, dependable, hiring, marketing, Market, Procurement, Sales
01/2016 to Current
Store Manager Walmart Clinton, MS
  • Responsible for hiring employees.
  • Recruit, train, and supervise staff.
  • Promoting and marketing the business.
  • Drives the sales in the Facility.
  • Sales are $102 million annually.
  • Manages the budget.
  • Maintains positive staff and customer relationships.
  • Maximizing profitability.
01/2014 to 01/2016
Store Manager Walmart Brookhaven, MS
  • Responsible for hiring employees.
  • Recruit, train, and supervise staff.
  • Promoting and marketing the business.
  • Drives the sales in the Facility.
  • Sales are $102 million annually.
  • Manages the budget.
  • Maintains positive staff and customer relationships.
  • Maximizing profitability.
01/2006 to 01/2014
Store Manager Walmart Jackson, MS
  • Responsible for hiring talented and dependable employees.
  • Promoted and marketed the business.
  • Pushed the sales of the Facility.
  • Sales were $75 million annually.
  • Managed the budget.
  • Profitably.
  • Profitable.
  • Procurement.
  • Asset management.
01/2004 to 01/2006
Market Asset Protection Manager Walmart Jackson, MS
  • Recruited trustworthy and responsible employees.
  • Worked as a team to handle all responsibilities of the Facility.
  • Retained the overall responsibility of Survey and FPP.
  • Provided FPP Survey and Help Text details to APM.
  • Completed all MAPM designated survey questions.
  • Trained APM(s) on roles and responsibilities.
  • Collaborated with Market Manager to assist in ensuring store managements' follow up to exceptions.
Education and Training
United States Marine Corps - Honorable discharge
Hinds County Agricultural High School
Activities and Honors
  • Prince Hall affiliated Free Mason T.C. Almore Charter
  • 32' Mason Jackson Consistory
  • Rissah Temple 130 oasis of Jackson Desert of MS
  • Board of Directors for Donald House
Additional Information
  • AWARDS , 2009 President Award received from NAACP Jackson branch 2007 Outstanding Corporate Citizenship 2006 Outstanding Corporate Citizenship, SPECIAL QUALIFICATIONS , Wick Lander Certified trained Investigator Professional interview skills
This resume is created in 7 minutes.

Dynamic and motivated Servant Leader with a proven record of generating and building relationships, managing projects from concept to completion, strategic thinker, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently while developing opportunities that further establish organizational goals.

  • Leader By Example
  • Charismatic Public Speaker
  • Lean Management 
  • Microsoft Suite
  • Decisive Decision Maker
  • Creative, insightful and innovative
  • First Aid and CPR Certification
  • Problem Solver
  • Team Building
  • Excellent written and verbal communication skills
  • Active Listener 
  • Team management
  • Strategic thinking
Asset Protection Manager Oct 2014 to Current
Walmart E-Commerce Distribution Center Fort Worth, TX
  • Investigate and resolve issues related to internal losses, fraud, or criminal acts with a thorough knowledge and understanding of operational programs and equipment. 
  • Administer training programs related to shrinkage control, asset protection efforts, and operational efficiencies. 
  • Work with internal teams to coordinate, implement and execute shrinkage investigations to identify and resolve specific incidents of loss. 
  • Conduct asset protection and operational audits, following the guidelines and expectations set forth in the company audit program.
Operations Supervisor Sep 2012 to Oct 2014
OHL Fort Worth, TX
  • Effectively led a team of 45 employees through multi-functional areas of the receiving department
  • Reviewed records for accuracy of information and compliance with established procedures, and to determine adequacy of warehouse utilization
  • Created more efficient way of unloading freight resulting in higher productivity 
  • Kept careful knowledge of all inventory control and warehouse flow
  • Increasing productivity by managing employee performance and eliminating waste
  • Ensured employee compliance to protocols and standards
  • Supervised inbound deliveries to ensure accuracy
  • Successfully eliminated over 20% of Inbound freight errors through improved communication
Assistant Plant Manager Mar 2007 to Sep 2012
Moore's Goodyear Tire Plant Irving, TX
  • Oversaw the daily production process and managed the production schedule for 34 employees
  • Responsible for improving the rate of production 68% by implementing lean manufacturing, organizing a second shift to utilize 24 hours of curing time for production
  • Defined manufacturing performance standards and reviewed the outcome of performance goals to set future targets and spotlight training necessity 
  • Oversaw inventory and office supply purchases by utilizing Microsoft Excel spreadsheets and direct communication with our supply vendors 
  • Prepared and distributed payroll for staff of all direct reports
Associate of Science, Business Administration & Management 2007 Colorado Tech University Coppell, TX
  • United States Army Honorable Veteran(1999)
  • International Baccalaureate Scholar(1993)
  • Wal-Mart Lean Management Team
  • Master Craftsman Certification 
  • Safety Award (Inbound 2013)