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Career Focus

A detail-oriented professional with strong technical skills and the ability to learn new concepts quickly.

Summary of Skills
  • Effective team leader
  • Extremely organized
  • Strong verbal communication
  • High level of integrity
  • Observant
  • Excellent analytical skills
  • Outstanding interpersonal skills
  • Computer proficient
Accomplishments

Awarded the Cadet Honors in 2016. Awarded the Platinum Medal Athlete in 2016. Awarded the Most Improved Physical Fitness Medal in 2016. Ranked in the top 5 percentile in ROTC cadets in fall semester, 2016. Made honor roll fall semester 2015, 2016. Army Basic Combat Training graduate 2014. High-school 4 year state runner/jumper in track and field. High-school record holder in 4x100m relay, 4x200m relay.

Professional Experience
Warehouse Employee 10/2018 to Current Nucor Steel Bourbonnais, IL

Accurately recorded inventory levels to support completion of order requests. Tracked internal inventory with hand-held equipment, conducted daily/weekly cycle counts, performed full audits and resolved discrepancies to maintain accurate records. Received deliveries and processed all incoming shipments by scanning packages and updating orders in Oasis system. Operated forklifts and other transportation vehicles to move merchandise to and from target destinations. Monitored warehouse aisle areas for cleanliness and obstacles and moved cartons and boxes to keep all areas free of clutter for ease of movement. Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes. Stepped in to assist warehouse lead with special projects, including shipping and receiving, promoting desire to learn new tasks while gaining additional responsibilities.

Correctional Officer 08/2017 to 10/2018 Kankakee County Sheriff's Office Kankakee, IL

Maintained daily logs of shift activity while also conducting internal security checks. Established a high-level of awareness in order to detect potential threats from and to residents and diffuse potential conflicts. Enforced rules while also keeping order within the jail housing units. Supervised the activities of inmates constantly and reported any mishaps to the shift supervisor. Inspected facilities to ensure that they met security and safety standards. Searched inmates' cells, bunks and property daily for contraband items. Supervised the meal distribution and observed inmates during meals. Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates. Also implemented defensive tactics to maintain the safety and security of personnel and the general public.

Security Guard 01/2016 to 08/2016 SDG Company/CSL Behring Kankakee, IL Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions. Reported all incidents, accidents and medical emergencies to law enforcement. Responded quickly to medical emergencies, bomb threats and fire alarms. Answered alarms and investigated disturbances. Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates. Issued security badges and visitor passes to all guests. Checked passes and credentials of persons seeking to enter the property.
Cashier/Cook 01/2012 to 08/2013 A&W Bradley, IL Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Enforced appropriate work-flow and quality controls for food quality and temperature. Assessed customer needs and responded to questions. Cleaned and straightened work area. Provided professional and courteous service at all times. Worked overtime shifts during busy periods.
Cashier/Cook 01/2011 to 08/2011 Sbarro Bradley, IL Assessed customer needs and responded to questions. Cleaned and straightened work area. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods.
Education
High School Diploma 2013 Momence High School Momence, IL, United States
Some College (No Degree): Criminal Justice Olivet Nazarene University Bourbonnais, IL
Some College (No Degree): Law Enforcement Administration Western Illinois University Macomb, IL
Professional Affiliations

United States Army Reserves 09R/12N (2013-2019)

United States Army National Guard 13F (2019-Present)

Kankakee Community College TRIO/Upward Bound tutor and mentor (2014-Present)

Sun River Terrace summer reading program volunteer (Summer 2015, 2016)

Sun River Terrace summer food program volunteer (Summers of 2012, 2013, 2014)

Mt. Calvary Baptist Church puppet ministry (2009-2013)

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Professional Summary
Focused, detail-oriented individual with strong customer service skills. Excellent with computers and learning software applications.
Skills
  • Highly dependable
  • Fast learner
  • Proficient with Microsoft Office 
  • Superior customer service
  • Methodical and organized
  • Detail oriented
  • Work History
    Correctional Officer, 02/2018 to Current
    Corrections Center of NW OhioStryker, OH
    • Prepared, processed and maintained forms, reports, logs, records and activity journals.
    • Tracked inmates through head counts, visitor logs and scheduled activities.
    • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
    • Established healthy relationships and maintained professional boundaries with resident offenders in the institution.
    • Made rounds at specified intervals and conducted head counts and roll calls.
    • Observed behavior of residents individually and in groups.
    • Maintained custody and control of 64 inmates housed in minimum/medium security unit.
    • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
    Security Guard, 08/2016 to 02/2018
    U.S. Security Associates Inc.Archbold, OH
    • Inspected equipment, structures and materials to identify the cause of errors and defects.
    • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
    • Entered inbound/outbound load and trailer information to computer.
    • Audited paperwork for errors.
    Quality Inspector, 05/2012 to 03/2017
    Kamco Industries IncWest Unity, OH
    • Determined adjustment and certification methods, formulas, and measuring instruments required based on blueprints.
    • Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
    • Presented clear, organized data in graphs, charts, tables and written reports.
    • Inspected outbound shipments and conducted random sampling to ensure product quality.
    • Identified and helped resolve production problems such as visual defects and dimensional discrepancies.
    • Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment.
    • Monitored production operations for compliance with specifications and promptly reported defects.
    • Identified and helped resolve non-conforming product issues.
    Education
    Associate of Science: Medical Coding and Billing, 2018
    Herzing University - Toledo - Toledo, OH
    • Coursework in Medical Terminology, Anatomy and Physiology, and Clinical Workflow.
    Certifications
    • AHA Heartsaver First Aid CPR AED
    • Notary Public state of Ohio through 09/20/2020
    • State of Ohio Correctional Officer Certification
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    Objective
    To obtain a professional position as a Correctional Treatment Specialist related to the duties consistent with my education and present work experience that will allow growth and opportunities. I have developed a reputation as an efficient service provider with high levels of accuracy prior to my employment with the Bureau of Prisons. My previous employers were very satisfied with my work rate, and I am confident I can bring the same level of high performance to the Correctional Treatment Specialist position.
    Experience
    12/2018 to Current
    Unit Secretary, GL-0318-06 Bureau of Prisons Forrest City, Arkansas
    Hours per week: 40 
    As a Unit Secretary, I prepare and type all release paperwork for inmates releasing to the street, residential reentry centers (RRCs), or reassigning to another institution; I've researched and analyzed information and apply appropriate guidelines to recommend Bureau of Prison policies; I've responded to complaints and inquiries from outside sources in reference to policies and procedures. I can readily access information in inmate's central files,and assure accurate placement of all documentation in file; I've composed memoranda to supervisors and officials to pass on pertient information; corresponded with attorneys, judges, probation officers, and other official personnel when needed.
    I am highly proficient with computers. I use a computer on a day-to-day basis to monitor inmates on multiple caseloads; gained information about inmates and prepared necessary paperwork; efficient with computer software programs such as SENTRY and Insight; conducted mail runs and dispense mail to appropriate staff.
    Furthermore, 85% of my time is spent verbally communicating with case managers. I have explored case managers functions such as inmates who are classified for Central Inmate Monitoring (CIMS), as well as the purpose and requirements of the Victim Witness Program; opened and directed communication with the case manager is absolutely necessary with being a unit secretary; assured accuracy of all documents case managers give me for routing; identified and initiated corrective action as a result of researching policy; ensured pertinent information regarding inmates Victim Notification System (VNS) and Victim Crime Control and Law Enforcement Act (VCCLEA) is included in their packet/paperwork.
    Also, I'm familiar with the general background of caseloads, including sentence data, prior record, and institutional behavior. I input information into the computer and maintained a hard and computer file on each inmate leaving the institution. I offer strong interpersonal skills to work with individuals with diverse backgrounds and stay abreast of the Bureau of Prisons' rules and regulations.
    01/2017 to 12/2018
    Correctional Officer, GL-0007-06 Bureau of Prison Forrest City, Arkansas
    ​Hours per week: 40 
    As a Correctional Officer 95% of my time I provided supervision; care and correctional treatment of inmates; enforced rules and regulations by governing facility security; inmate accountability and inmate conduct; perform surveillance of inmates while monitoring building activities; verify correct count and lay-ins; check doors to ensure security; and maintain log of movements; observe perimeter for escapes and/or disturbances; perform security checks of doors and gates; performed routine shakedowns; write incidents reports on inmates violating rules of unit; operate two-way radio; disbursed radio and keys to staff; announced hourly inmate movements; listened in on daily conference calls; verify various information by using SENTRY system and keeping log of hourly movements. 5 % of my time I answered telephone and transferred calls.
    01/2012 to 01/2017
    City Carrier Assistant United States Postal Service Wynne, Arkansas
    Hours per week: 40
    My duties as a mail carrier 85% of my time, I communicated effectively with co-workers and the public. I orally, and in written form, reported any pertinent information to my supervisor and/or the postmaster when a problem arose while handling mail. I delivered mail on foot and by vehicle, and maintained effective customer service relations with co-workers and the public. Working for the post office is a very demanding job. When dealing with irate individuals, I used diplomacy and tact. I possess exceptional interpersonal skills and have maintained a well professional demeanor. I have developed a reputation as an efficient service provider with levels of accuracy. My previous jobs show how much of a people person I am. I have verbally interacted with people in many situations and when answering any question, I am courteous and respectful. Accurate and speedy routing of the mail is one of the most important duties of a carrier; you must be proficient at the task. I have a proven track record of being able to conceive, develop, and execute strategies while handling mail and packages. On countless occasions, I've informed customers on my route the rules, regulations, and laws of the United States Postal Services. 
    08/2011 to 08/2012
    Dispatcher Parkin Police Dispatcher Parkin, Arkansas
    Hours per week: 40
    As a Dispatcher/Secretary, 95% of my duties I answered the phone and talked with callers in order to determine the nature of a particular emergency; decided on a plan action plan of action and summons officers to react; coordinated the efforts of officers while in route to the scene; calmed and reassured people who are waiting on emergency services; recorded information relating to a particular incident for possible use by investigators later; advised individuals on certain actions to take while waiting for help to arrive; reached out to other agencies if additional help was needed outside a particular department; communicated with officers at the scene in order to ensure a situation is fully resolved; tracked the location of vehicles that were responding to a particular incident; managed the daily/weekly/monthly agenda and arranged new meetings and appointments; prepared and disseminated correspondence, memoranda and forms; filed and contact information of employees, customers, suppliers, and eternal partners; supported and facilitate the completion of regular reports; developed and maintained a filing system; checked frequently the level of office supplies and place appropriate orders; made travel arrangements and document expenses and handed in reports. 5% of my time, I answered telephone and transferred calls.
    07/2009 to 08/2011
    Correctional Officer Arkansas Department of Correction (Ronald McPherson Complex) Newport, Arkansas
    Hours per week: 40
    As A Biometric clerk 95% of my duties were to screen incoming calls, directs calls, and take and transmits messages; greeted visitor and provided assistance; receives, sorts, ​and distributes various mail and correspondence to appropriate personnel; reported maintenance or equipment problems to appropriate personnel and schedule for repair; ordered materials, supplies or equipment; made photocopies of correspondence, document or other printed materials; sorted and distributed incoming email and correspondence; prepared external and internal outgoing mail and follow established procedure and postal requirements; photocopied various documents and enures appropriate safeguard of such documents related to confidentiality; used a word processing program to produce and edit letters; scanned document to Microsoft Word to email requesting parties and print hard copies for the file; created labels for file folders; performed task using standard operating equipment and computer programs to prepare and format forms, correspondence, reports, and other documents; provided routine data entry, keying in information into designated fields using various databases; assisted in ensuring the proper flow of paperwork exits within ans assigned department; answered written or oral inquiries of a routine nature; summarized data in a report as instructed by high level staff or supervisor.
    Education and Training
    Bachelor of Arts: Criminology Arkansas State University Jonesboro, Arkansas, United States Current Enrolled
    2018
    Associate of Arts East Arkansas Communtiy College Forrest City, Arkansas, United States

    Graduated August 2018

    2018
    Technical Certificate in General Studies East Arkansas Community College Forrest City, Arkanas, United States Graduated August 2018
    2018
    Associate of Science: Criminal Justice East AR. Communtiy College Forrest City, Arkansas, United States Graduated May 2018
    2018
    Certificate of Proficiency : Criminal Justice East Arkansas Community Forrest City, Arkansas, United States Graduated May 2018
    2004
    High School Diploma Parkin High School Parkin, Arkansas
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    Professional Summary
    In search of a position that allows for my continued growth both personally and professionally while using my experience and the skills I've accumulated to be a valued resource within an organization whose reputation and core values are emulated within their employees.
    Skills
    • Crisis intervention training
    • Team-oriented
    • Firearm operations trained
    • Safety and security-oriented
    • Strong interpersonal skills
    • Conflict resolution skills
    • Creative problem solver
    • Exceptional communication skills
    Education
    High School Diploma 2001 Terrell High School - Dawson
    Work History
    Resident Adviser 07/2018 to Current
    Turner Job Corps Albany, GA
    • Enforced policies and safety standards through building and room rounds.
    • Assisted residents with transitioning into a new living environment and maintained strong relationships with residents.
    • Solved grievances and complaints by collaborating with residents.
    • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
    • Promoted positive relations between residents and staff.
    • Liaised between community programs and residents and counseled and assisted living residents.
    • Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
    • Prepare daily operations report, pass list and other administrative correspondence relating to students.
    RCA Rural Carrier Associate 01/2016 to 2018
    United States Postal Service Albany, GA
    • Deliver mail to customers along a prescribed route and on a regular schedule by a vehicle; collect monies and receipts for accountable mail; pick up mail from customers' roadside boxes.
    • Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
    • Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
    • Return mail collected, undeliverable mail, and submit monies and receipts to post office.
    • Prepare a daily trip report and maintains a list of the customers on the route.
    • Maintain an inventory of stamps and stamped paper as needed to provide service to customers on the route; provide for mail security at all times.
    • Perform various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system; answer telephones and transferred calls to appropriate staff members.
    • The ability to sort and distribute incoming communication data, including faxes and emails.
    • Participate in evaluating and refining processes to assure customer satisfaction and increased productivity.
    • Ascertain that mail such as parcels, packages and letters are properly bundled according to their type and delivery location.
    • Ascertain that work orders for all assigned mail is obtained from the supervisor.
    • Map appropriate routes using both the GPS and standard maps, ensuring that the shortest and safest routes are determined.
    • Deliver COD (cash on delivery) parcels, obtain signatures on receipts and ensure that the right amount of payments are made.
    • Relay all delivery information to the postal station and communicate any problems such as route problems in rural areas to the supervisor.
    Care Giver 12/2015 to 11/2016
    Whale of Hope Group Home Columbus, GA
    • Supervise children ages 8-18, enforced rules and regulations to ensure the smooth and orderly operation of dormitory programs.
    • Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.
    • Confer with parents or guardians, teachers, administrators, and other professionals to discuss children's progress, resolve behavioral, academic, and other problems, and to determine priorities for students and their resource needs.
    • Inspects dormitory areas; ensures cleanliness, safety and attractiveness; supervises housekeeping chores.
    • Participates in the student case conferences.
    • Participates with the counselor, in the implementation of student personal career development plan (PCDP).
    • Provides guidance to students both individually and in groups in coordination with counseling staff.
    • Maintains accurate and up-to-date records of student personal/social development plan.
    • Maintains student accountability, including the completion of relevant records and reports.
    Correctional Officer 08/2005 to 03/2015
    Georgia Department of Corrections Leary/Dawson/Columbus, GA
    • Supervise inmates in housing units and those segregated for administrative or punitive measures; instruct inmates in housekeeping and sanitation; supervise the issuance of clothing and other personal effects to inmates.
    • Make periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals; maintain control and discipline including use of physical restraint and restraining devices; prevent the introduction of contraband into the institution.
    • Check inmate mail for possible contraband; maintain a periodic patrol either inside or outside the institution to ensure the security and integrity of the institution.
    • Monitor, supervise and screen inmate visitor traffic; monitor periguard system; observe traffic in and around the compound.
    • Instruct inmates and maintain control in areas such as the inmate food service area, auditorium, etc.
    • Observe for signs of disorder or tension and report such observations to a higher authority; counsel with inmates regarding institutional, domestic or emotional adjustment problems.
    • Maintain a record of equipment, supplies and other items; maintain and demonstrate proficiency in the use and care of firearms, restraint methods and equipment and emergency measures; maintain knowledge of communication and other electronic equipment; instruct inmates in the proper care and use of institutional equipment.
    • Maintain master inmate location counts; setup and receive inmate counts and be familiar with the entire operation of the Control Room; initiate and participate in search of inmate recreation areas, work areas, and housing units to prevent the introduction of contraband items.
    • Maintain proper security of inmates being transported; ensure that all transportation permits are completed accurately and signed by the appropriate authority; institute proper restraints as appropriate for inmate's custody classification; check transportation vehicles daily.
    • Maintains discipline and orderly conduct; breaks up fights among inmates, restrains disorderly inmates.
    • Physically restrained juveniles when disturbances required physical intervention.
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    Summary

    A firm, fair and consistent Correctional Corporal with almost 7 years experience between two level five institutions. Possessing over 4 years experience between Primary Control and Receiving Room, requiring the ability to multi-task, remain calm and be confident under the most adverse and stressful working conditions. Have been assigned as OIC (Officer in Charge) to multiple buildings. Will display maturity and professionalism at all times, and always acts in accordance with established regulations and procedures. 

    Relevant Skills
    • Teamwork Promoter 
    • Excellent Communication
    • Problem Solver
    • Dedicated
    • Decisive
    • Resilient
    • Selfless
    • Open Minded
    Expertise and Competencies
    • Mentally strong and able to deal with daily incidents of threats and violence.
    • Willing to undertake any required training of new employees
    • Respecting cultural differences and able to work with people from many backgrounds. 
    • Only using the correct amount of force to control disruptive inmates.
    • Able to promptly, accurately, and professionally follow instructions
    • Responsible for the direction of the institution under the command of the Watch Commander during an emergency
    Experience
    Correctional Corporal Delaware Department of Corrections DE
    • Supervised subordinate staff during their job duties
    • Assigned subordinate staff to posts
    • Provided training and guidance to new officers
    • Reported head counts to primary control for official count time
    • Completed intake questionnaire for new intakes in booking and receiving
    • Completed Portals and DELJIS checks for releases
    • Patrolled and inspected units, yards, buildings, inmates, inmate property and clothing to ensure the welfare, safety and security.
    • Complied with and enforced security procedures for keys, equipment and supplies.
    • Operated control rooms, monitored and accessed gates, cameras, and alarms, operated control panels in response to audio and visual cues and requests by staff.
    • Compiles multiple building counts while simultaneously controlling security doors and allocating security keys to staff
    • Supervised the daily movement and activities of 1000 inmates.
    • Maintained a correct physical head count at all times. 
    • Transported/supervised inmate's to and from a hospital
    08/2014 to Current
    Correctional Corporal Sussex Correctional Institution Georgetown, DE
    • Control Room OIC (OIC=Officer in Charge)
    • Pre-Trial OIC
    • Minimum OIC
    • Programs Building OIC
    • Front Counter OIC
    • Property Room 
    • Receiving Room
    • Pre-Trial Rover/Program Counter
    • Hospital/Institution Transport
    • Patrol Units 13/14
    • Housing Units 1-5 (Unit 4 as OIC) 
    • Key South
    • Merit
    • Medium
    • MSB 
    • Towers 1-6
    03/2013 to 08/2014
    Correction Officer James T. Vaughn Correctional Center Smyrna, DE
    • Primary Control as Corporal
    • Outside Vehicle Patrol 
    • Primary Key Control Room
    • Secondary Control as Corporal
    • Front Counter Control Bubble as Corporal
    • SHU 18-20
    • MHU 21-23
    • Building's B,C,D,E,S1,T1,V, and W
    • Patrol Units 25-29
    09/2012 to 03/2013
    Correction Officer Sussex Correctional Institution Georgetown, DE
    07/2012 to 09/2012
    Cadet DOC Academy Dover, DE
    Education
    2011
    Associate's Degree: Criminal Justice and First Response York Technical Institution York, PA, USA
    • 3.96 GPA 
    • Perfect Term Attendance
    • Academic/Attendance Honors
    • Student of the Term
    • Defensive Tactics (Monadnock)
    • EMT Training
    • FEMA Training
    Certifications

    All certifications and training are submitted with resume

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    Summary

    An employee of the Civil Service with Correctional Services with the Department of Justice, an internal candidate and a member of the ACC bargaining unit. A confident communicator who is able to maintain cultural sensitivity. Highly independent and organized with professional enthusiasm while prioritizing effectively.

    General Certificates
    • First Aid/ CPR 
    • Mental health First Aid
    • Suicide Intervention  
    • Fire Equipment & Evacuation
     
    • Non violent crisis intervention 
    • critical incident stress management  
    • Verbal conflict crisis intervention
    Professional Experience
    Department of Justice Dartmouth/Pictou, NS Correctional Officer 04/2016 to Current
    • Closely monitored male, female and transgender inmates through static and dynamic security.
    • Documenting information reports on inmates and incidents.
    • One on one monitoring of patients in Forensics unit.
    • Suicide watch and regular round inmates watch.
    • Supervised medication given to inmates from healthcare professionals, including methadone.
    • Direct supervision with multiple male inmates in day-rooms.
    • Conducted daily inspection with Captains and Superintendent.
    • Admissions, orientation and discharges of inmates through software JEIN.
    • Received property from incoming inmates, provided receipts and inspected items for contraband.
    • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
    • Witnessed and performed routine, regular pat searches on male, females, and transgender inmates as well as strip searched; with a witness, female inmates.
    • Maintained communication with all areas of the facility at all times.
    • Maintained daily logs of shift activities and inmate movements.
    • Escorted inmates inside and outside the facility for programs, visits and professional visits and medical temporary absences.
    • Worked closely with an interdisciplinary team; Case Management, Program Officers, Aboriginal Liaison Officer, Captains, Superintendent and Health care professionals.
    • Participacted and suited up with an Emergency Response Team and thereafter participated in the team debriefing.
    Mi'kmaq Family and Children Services Sipekne'katik, NS Case Aide 01/2016 to 04/2016
    • Provide safe transportation all across Nova Scotia for children under the Mi'kMaq Family and Children Services including relocation/placement in homes/group homes, court appearances, supervised parental visits.
    • Supervise parental/family visitations as directed. Monitor visitation time, and make decisions to terminate visits if necessary. Written reports of visitations.
    • Provided support in life building skills, self esteem, cultural teachings and events.
    • Liaise with Case Aide Supervisor.
    Absolute Tanning Truro, NS Owner/Operator 01/2005 to 10/2014
    • Managed and trained numerous employees, which allowed a large staff size for schedule rotation.
    • Leveraged social media websites such as Facebook to promote services engage customers needs and preferences.
    • Build relationships with key industry insiders.
    • Tracked and evaluated staff performance, and handled all promotions and terminations.
    • Monitored sales and service records and investigated discrepancies.
    • Entered revenue and expense transactions and prepared expense reports.
    • Prepared and filed financial statements such as balance sheets and income statements.
    Education
    Diploma: Correctional Worker & Policing Foundations 2015 Success College, Sackville, NS
    Diploma: Business Administration 2002 Nova Scotia Community College, Truro, NS
    High School Diploma 2001 Truro Adult High School, Truro, NS
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    Professional Summary
    A professional individual with more than 15 years' work experience who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.
    Skills
    • Time management
    • Professional and mature
    • Strong problem solver
    • Meticulous attention to detail
    • Filing and data archiving
    • Articulate and well-spoken
    • Works well under pressure
    • Customer service-oriented
    • Schedule management
    • Microsoft Office proficiency
    • Highly organized
    • Professional phone etiquette
    Work History
    A Rated Tax Services TAX PREPARER | Atlanta, GA | December 2015
    • Communicate with clients about the tax preparation process.
    • Set appointments, and assist with tax preparation and filing.
    • Provide excellent customer service to callers and prospective clients.
    • Make copies and prepare file folders.
    • Adhere to firm policies and to rules of the American Institute of Certified Public Accountants (AICPA).
    City of Atlanta Corrections CORRECTIONS OFFICER | Atlanta, GA | November 2014 - February 2015
    • Used computer applications including MS Office to complete intake paperwork, and maintain accurate inmate records.
    • Answered the telephone providing information to callers, and taking messages for staff personnel.
    • Greeted visitors and callers and handled inquiries or directed them to the appropriate person or location.
    • Managed supplies and kept an inventory of cleaning supplies, comfort items, laundry and all basic meals.
    • Efficiently used office equipment including fax, copiers, and other communications systems to enhance productivity in the workplace.
    • Compiled statistical data for monthly, quarterly and annual reports.
    Fulton County State Court FILE CLERK | Atlanta, GA | January 2006 - July 2014
    • Sorted, organized and maintained office records accurately.
    • Streamlined document filing process ensuring availability at all times Checked all incoming material and categorized according to an established system of organization.
    • Handled all inquiries related to paperwork/documents.
    • Prepared new files and assigned tracking identification numbers.
    • Implemented strategies to increase program effectiveness.
    Atlanta Youth Development Center JUVENILE CORRECTIONAL OFFICER | Atlanta, GA | February 2012 - February 2013
    • Prepared new files and assigned tracking identification numbers.
    • Implemented strategies to increase program effectiveness Answered the telephone providing information to callers, and taking messages for staff personnel.
    • Greeted visitors and callers and handled inquiries or directed them to the appropriate person or location.
    Fulton County Sheriff Office DETENTION OFFICER | Atlanta, GA | December 2000 - June 2010
    • Processed inmates at the county jail Entered arrest documentation into the computer.
    • Answered the telephone providing information to callers, and taking messages for staff personnel.
    • Greeted visitors and callers and handled inquiries or directed them to the appropriate person or location.
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    Summary
    Criminal justice major expanding skills in the criminal justice field, with the main goal of becoming a police officer. I have gained many skills that have enabled me to work well, and communicate effectively with people from all walks of life through my experiences as a certified nursing assistant and a correctional officer.
    Skills
    • Excellent problem solver
    • Occupational hazards and safety precautions
    • Trained in defensive tactics
    • First aid and CPR certified
    • Conflict resolution tactics
    • Time management
    • Reliability
    • Maintaining confidentiality 
    • Calm under pressure
    Experience
    07/2017 to Current
    Correctional Officer Newton Correctional Facility Newton, IA Enforced resident behavior management system and wrote incident reports for infractions.
    Attended regular trainings and maintained appropriate certifications.
    Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.
    Maintained daily logs of shift activity.
    Maintained communications with all other areas of the facility at all times.
    Informed inmates and visitors of rules, safety and security procedures and responsibilities.
    02/2014 to 07/2017
    Certified Nursing Assistant Good Samaritan Society - Indianola Indianola, IA Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
    Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
    Acted as patient advocate and implemented total patient care through a team nursing process covering 8-10 high acuity patients per shift.
    Worked as part of team to ensure proper care and safety of patient.
    Education and Training
    2013
    High School Diploma Indianola High School Indianola, IA, United States High school diploma
    Some college : Criminal Justice Grand View University Des Moines, IA, United States Law Enforcement and Justice Administration coursework