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Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 13 years career in the Army and 7 year career in the United States Air Force Reserves; Human resource professional offering 9 years in human resources and recruiting and human resource retention. Expertise in benefits, leave and travel plans on an international stage. Highly driven to achieve company goals; 4 years experience supervising and managing the reception, storage and shipping of bulk or packaged petroleum-based products; 11 years' experience of providing safety in program activities and supervising labor crews in various areas. 
  •  New employee orientations
  • Staff training and development
  • Maintains confidentiality
  • HRMS
  • People-oriented
  • Exceptional communicator
  • Certified HAZ-MAT Handler
  • Microsoft office suite
  • Secret security clearance
  • Cost analysis of transportation
  • CHORDA Map trained
  • Tracking and fulfillment of supplies
  • Track and manage multiple dynamic schedules
  • Supervised team of 7
  • Hired, trained and developed teams
  • Training and development
  • Recruiting
  • OSHA and safety inspection
  • Benefits and travel administrator
  • Operational & environmental safety knowledge
  • CNA and CPR Certified
  • SAP trained
Nursing (RN) - Kansas Wesleyan University - 120 hours - (School Lost Accreditation) Nursing - 2016
Associate of Science Degree in Transportation - Community College of the Air Force 2005
Associate of Arts Degree in Business Management - Elgin Community College 2005
Vocational Certificate in Traffic Management - Lakeland Air Force Base 1998
Certificate in Correctional Office - Central Texas College 1994
Certificate in Automated Logistical Specialist - Quartermaster School 1991
Certificate in Material Storage & Handlling Specialist Basic Technician - Quartermaster School 1985
Certificate in Petroleum Supply Specialist - Quartermaster School 1981
Personal Development and Training The Seven Habits of Highly Effective People, Stephen Covey Leadership Series Uniformed Victim Advocate (UVA), IYC Valley view, Illinois Drug Education for Youths, IYC Valley view, Illinois Business Contracting, Malcolm X College, Illinois KBR Code of Business Conduct Training, KBR University Trafficking in Persons, KBR University Diversity and Ethics, KBR University Human Resource Training- TTC, Baghdad
Served as the office Uniformed Victim Advocate Representative to assist Rape victims. Received "Employee of the Year" award presented by Governor of Illinois; Bronze Star and Southwest Asia Ribbon.
Wanda Edgerton Professional Experience
Director of Operations 02/2009 to Current Everlasting Delight Vending, Inc.
  • Fully uses sales and order management systems and technologies that ensure excellent customer service. Deliver, fill, and rotate products at customer account. Self-starter who is comfortable working as part of a team to achieve common goals and objectives. Builds lasting relationships with client contacts and employees and provide superior customer service.
Senior Travel Coordinator/Human Resource Specialist 09/2005 to 01/2009 KBR Services, Al Asad, Iraq
  • Supervised travel for employees leaving Iraq; coordinated shipment of personal property and household goods for over 5500 transferring military families and prepared charter manifests for all outbound flights. Audited travel orders to ensure they are in compliance with regulatory guidance, reflect appropriate accounting citations, funding allotments, and budget clearances. Developed and implemented SOP for use by all employees.
Fuel Distribution Systems Operator 06/2005 to 08/2005 KBR Services, Al Asad, Iraq
  • Experienced in bulk storage & distribution systems consisting of pipeline receipts & issues, barge & tanker load & offloads, terminal pipe pumping system including pier/wharf facilities, and tanker truck loading rack operations. Received, stored, issued and transferred petroleum products in a safe manner. Performed dispatcher, expeditor and safety person duties. Inspected and performed preventive maintenance on fuel facilities, and refueling equipment. Assigned tanks and equipment and performed product rotation. Complied with safety procedures environmental regulations.
TSGT/E-6 Transportation Specialist 01/1998 to 06/2005 United States Air Force Reserves
  • Understanding of passenger and cargo movement functions including experience in functions such as processing cargo and loading and unloading an aircraft and securely managing cargo and passengers.  Developed, compiled and justified the budget program for the division involving personnel, supplies, equipment, travel, etc., to accomplish operating program. Ensured that everything and everyone on a military aircraft is transported safely and quickly.
Youth/Adult Corrections Officer 04/1994 to 05/2005 Illinois Department of Corrections
  • Assisted in the accountability for prisoners, employment assignments, daily blotter production and briefs including providing safety in program activities and supervised labor crews in various areas around facility. Interpreted, adapted and implemented regulations and directives and instructions including conducted shakedown for contraband materials, either individually or as part of a specialized team.
Sgt/E-5 Material Storage and Handling Specialist 08/1985 to 01/1994 United States Army
  • Received, inspected, inventory, load/unload, store, issue and deliver supplies and equipment; Minimized obsolete inventory and maximized turns for cost efficiency. Maintained automated supply system for accounting of organizational and installation supplies and equipment including stock control and accounting procedures, procedures for handling medical and food supplies and movement, storage and maintenance of ammunition.
Spec/E-4 Petroleum Supply Specialist 08/1981 to 01/1985 United States Army
  • Managed the reception, storage and shipping of bulk or packaged petroleum-based products; operated equipment used with petroleum and water distribution system and multi product pipeline system. Dispensed bulk fuels and water from storage and distribution facilities to using units; performed petroleum and water accounting duties; received and stocked bulk and package products. Selected and submitted samples to laboratory for testing.
This resume is created in 7 minutes.
Professional Summary
Law Enforcement Officer with 21 years of experience in Major Crimes Investigations, SWAT, Homeland Security, Emergency Management, School Safety and Active Threat / Crisis Response training. Current focal point is to provide schools, educators, civilians, businesses, houses of worship and first responders training to help prevent, prepare, respond and recover from acts of active violence through nationally recognized programs and in collaboration with subject matter experts who have either personally responded to or been directly involved in some of this nation's most tragic mass casualty incidents or school shootings.
Core Strengths
  • Law Enforcement/SWAT Tactics
  • Incident Command
  • Emergency Management
  • Crisis Response Plans
  • Clear Public Speaking Skills
  • Curriculum and Training Development
  • Interactive Teaching/Learning
  • "Carpe Audience" Presentation Design
Adjunct Instructor, 10/2017 to Current LSU/NCBRT Academy of Counter-Terrorist Education Baton Rouge, LA

NCBRT is a DHS training partner providing high-quality training to emergency responders throughout the United States and its territories under DHS's Homeland Security National Training Program.

Adjunct Instructor, 07/2017 to Current C3 Pathways, Inc. Oviedo, FL C3 Pathways is a unique emergency response training, exercise, and consulting organization with deep roots in public safety and technology. C3 Pathways blend real-world live action and the imagineering of computer simulation to all levels of training for today law enforcement, fire and EMS first responders - integrated with 911, communications, hospitals, emergency management, and all public safety professionals. 
Founder / Owner, 04/2016 to Current Priority of Life Training and Consulting, LLC Hampton, NJ Priority of Life Training and Consulting is committed to providing schools, educators, the general public, businesses, houses of worship and first responders the necessary tools and resources to effectively plan, prepare, respond and recover from various types of crises.
Trainer / Adjunct Instructor, 12/2012 to Current I Love U Guys Foundation Bailey, CO
The “I Love U Guys” Foundation was started in 2006 by Ellen and John-Michael Keyes following a school shooting that took the life of their daughter, Emily.The Foundation is committed to school and community safety, and family reunification following a crisis. Its programs have been implemented by over 25,000 schools, agencies and organizations across the United States and Canada.
Detective Lieutenant, 02/2006 to 12/2019 Hunterdon County Prosecutor's Office Flemington, NJ
  • Commander of Special Operations Unit which consists of SWAT, Homeland Security, Emergency Management, Training, School Safety and Active Assailant Response. 
  • Continually monitor, share and jointly investigate suspicious activities and terrorism related investigations as the County Counter Terrorism Coordinator with Federal, State, Local and private sector partners.
  • Primary Emergency Support Function 13 representative. Coordinated the county-wide law enforcement response to Hurricane Irene, Tropical Storm Lee and Superstorm Sandy.
  • Homeland Security Grant Project Manager. Researched, procured and managed millions of dollars of Federal and State funding for first responder equipment and training.
  • Hunterdon County Safe Campus Initiative Coordinator. A multipronged approach to school safety including the implementation of the I Love U Guys Foundation Standard Response Protocol (SRP) which consists of common language and classroom actions for staff, students and first responders; Parent Reunification Training; NCBRT Law Enforcement Active Shooter Emergency Response (LASER); Active Threat Integrated Response Course (ATIRC) training for LE/Fire/EMS; Active Shooter Incident Management (ASIM)
Corrections Officer / Sergeant, 04/1998 to 02/2006 Hunterdon County Department of Corrections Flemington, NJ
  • Maintained the safety and security of the Institution through effective field training, management skills and supervision of subordinates.
  • Commander of Corrections Emergency Response Team.
NJ PTC Certified County Investigator, 2006 NJ Division of Criminal Justice Training Academy Sea Girt, NJ, USA
  • Recipient of NJ Division of Criminal Justice Merit Award
Certified Public Manager, 2004 NJ Human Resource Development Institute Trenton, NJ, USA
  • Supervisory Management, Levels I-III
NJ PTC Certified County Corrections Officer, 1999 Monmouth County Police Academy Freehold, NJ, USA
  • Recipient of Monmouth County Police Academy Merit Award
Criminal Justice University of Phoenix Phoenix, AZ, USA
  • Law Enforcement and Criminal Justice Administration Coursework
  • 2003-2006, 66 Credits
High School Diploma: General Delaware Valley Regional High School Frenchtown, NJ, 08825
Training and Instructor Certifications
  • NAMI Mental Health First Aid
  • Annual NJ Attorney General's Office Community-Law Enforcement Affirmative Relations (CLEAR) Continuing Education training in Mental Health Awareness, De-Escalation Techniques and Cultural Awareness
  • NCBRT Campus Active Shooter Integrated Response (CASIR) Instructor
  • NCBRT Active Threats on Campus (ATOC) Instructor 
  • NCBRT Law Enforcement Active Shooter Emergency Response (LASER) Instructor
  • NCBRT Active Threat Integrated Response Course (ATIRC) Instructor 
  • NBCRT Active Threats on Campus Instructor 
  • C3Pathways/TEEX/ALERRT Active Shooter Incident Management (ASIM) Instructor
  • NCBRT Site Protection through Observational Techniques (SPOT) Train-the-Trainer (AWR-219)
  • TEEX Jurisdictional Threat and Hazard Identification and Risk Assessment (MGT310) 
  • CDP/OBP IED Search Procedures (17N-0324 / PER339)
  • ALERRT Active Shooter Level 1 Train-the-Trainer  
  • TEEX Critical Infrastructure Security and Resilience Awareness (AWR-213)
  • ALERRT Active Shooter Events and Response (ASER)
  • ALERRT Civilian Response to Active Shooter Events Train-the-Trainer
  • ALERRT Terrorism Response Tactics: Active Shooter Level 1
  • NJ Multihazard Emergency Planning for Schools (G364)
  • Standard Response Protocol and Standard Reunification Method Certified Trainer
  • ALERRT Terrorism Response Tactics Advanced Pistol
  • RDPC Event Security Planning for Public Safety Professionals (MGT335)
  • RDPC CBRNE Response for Rural First Responders (AWR 225)
  • NCBRT Law Enforcement Active Shooter Emergency Response Performance Level, Indirect Delivery Trainer
  • ICS 100, 200.b, 300, 400, 700.a, 800.b
  • FEMA NIMS/ICS All-Hazards Incident Commander Training
  • Jericho Specialized Entry - Basic/Advanced Covert Entry Techniques
  • New Mexico Tech Incident Response to Terrorist Bombings
  • US DOJ / FBI Post Blast Investigator School
  • FBI Crisis Negotiaton's School 
  • NTOA Advanced SWAT
  • NTOA Basic SWAT
This resume is created in 7 minutes.
Professional Summary

Experienced Business Development / Sales Professional with strong leadership and relationship-building skills. Proficient in Verbal & Written Communication, Data Analysis, Process Implementation, and Negotiations.

  • Budgeting and finance
  • Data management
  • Process implementation
  • Proficiency in Microsoft Office Applications
  • Strong people skills
  • Team Player
  • Quick learner
  • Conflict resolution
  • Business Development
  • Powerful negotiator
  • Public speaking proficiency
  • Leadership ability, experience, & influence
  • Staff development
  • Strong verbal communication
Work History
Business Development Manager, 01/2020 to 10/2020
Cake Addison, TX
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
  • Collaborated with sales and marketing departments to support business objectives and client acquisition.
  • Kept meticulous client notes in Salesforce customer relationship management application.
  • Applied strategic negotiation and sales closing skills to bring in several new partners equating to over 5000 new opportunities/mo over a timeframe of approximately 120 days, then continued to maintain and grow that number for a 1,000% increase in lead/referral generation.
Account Manager, 09/2018 to 01/2020
Guardian Network Solutions Benbrook, TX
  • Managed a book of business worth $250k across 100-150 accounts.
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms. 
  • Maintained extensive knowledge of competitors offerings and presence in assigned territory.
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
  • Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership. 
Client Relations Specialist / Sales Professional, 02/2018 to 09/2018
Debt Recovery Resources Fort Worth, TX
  • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
  • Used skip tracing and other techniques to locate debtors.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Applied training and persuasive communication strategies to overcome objections.
  • Provided exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances.
  • Maintained a high volume of calls to meet demands of busy group.
  • Set up and updated customer accounts with interactions, payments and personal information.
  • Reconstructed accounting records from clients' checks and cash receipts.
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
Operations Sales Coach, 07/2017 to 02/2018
Etech Dallas, TX
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Managed recruitment, training and development for highly effective sales team.
  • Trained Sales Professionals on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Developed and led group training courses to align with corporate sales and service goals.
  • Designed and implemented sales training program and documentation.
  • Liaised between executives and entry-level workers, facilitating smooth communication and successfully going above & beyond team & individual sales goals.
Operations Coach, 10/2014 to 09/2016
Portfolio Recovery Associates, LLC North Richland Hills, TX
  • Conducted advanced training with lower caliber reps who were below standards to help them meet standards
  • Conducted advanced training with average reps who were meeting standards to help them exceed standards
  • Conducted advanced training with higher caliber reps who were exceeding standards by simply going through the motions to help them achieve stronger focus and greater application of themselves to accomplish more of their career goals, become top reps in the company, grow in their own success at a representative level, and grow in their own skilled knowledge and leadership ability so that they might be able to successfully pursue greater opportunities in their career such as operations management or operations coaching
  • Built and maintained progress/productivity reports and trackers to monitor my trainees, as well as monitor the productivity of the entire office on a site level for our Vice President & Assistant Vice President
This resume is created in 7 minutes.
Professional Profile
I have been a Correction officer for over ten years and have held several different positions within the department.  Such as a Defensive Tactics Instructor, Corrections Response Team, and a Field Training Officer.  These positions are obtained by my ability to demonstrate leadership, professionalism, adaptability, and highly motivated work ethic.  I have excelled in a manner consistent with the policies, procedures and laws of Spokane County Detention Services. 
Areas of Expertise
  • Interpersonal Communication 
  • Employee Training
  • Detail Oriented 
  • Adaptable 
  • Self Motivated
  •  Multiagency Relations
Skills and Accomplishments
Defense Tactics Field Instructor (DT's) 2007-2010
  • DT instruction requiers a superior level of physical and mental fortitude. 
  • Communication skills are imperative when teaching different skill levels and ensuring safety at all times
  • DT instructors review and assist officers with proper terms when writing report that involve force.

Corrections Response Team (CRT) 2011-present

  • CRT is considered a jail SWAT team and only the best officers are selected
  • CRT members have superior communication skills and specialize in interview and interrogation techniques
  • CRT members perform effectively under the most dangerous types of pressure
  • As a member, I am a tactical advisor for my facility. (meaning, when situations become hazardous I advise and initiate the safest outcomes.)

Field Training Officer (FTO) 2013-present

  • Being an FTO requires superior communication skills and must be highly organized
  • FTO's must be current on all policies and procedures in an ever changing environment 
  • The ability to adapt to all learning styles are required to be an effective trainer. 
  • FTO's must be detailed oriented and keep legal documentation on the progression of an individual training

04/2006 to 02/2017
Corrections Officer Spokane County Spokane , WA
High School Diploma Ritzville High School Ritzville, WA, USA
Fire Science Spokane Community College Spokane , WA, USA No Degree
Corrections Washington State Criminal Justice Training Academy Buried, WA, USA