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Professional Summary
In search of a position that allows for my continued growth both personally and professionally while using my experience and the skills I've accumulated to be a valued resource within an organization whose reputation and core values are emulated within their employees.
Skills
  • Crisis intervention techniques
  • Interpersonal skills
  • Conflict resolution skills
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Strong client relations
  • Training development aptitude
Work History
Detention Officer Current
CoreCivic Lumpkin, GA
  • Monitored and authorized entrance and departure of employees and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Completed intake paperwork, fingerprints and searches.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
Backup Operator 10/2012 to 05/2017
Keystone Foods Baker Hill, AL
  • Ensured that all health and safety guidelines were followed.
  • Executed daily production lists and goals.
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
  • Prepared poultry for further processing stage.
  • Trained new employees
  • Swept and scrubbed floors
Cashier/Server McDonald's Eufaula , AL
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
  • Cleaned and organized eating, service, and kitchen areas
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Filled beverage and ice dispensers
  • Greeted each customer with friendly eye contact
  • Took food orders and relayed orders to kitchens or serving counters
  • Collected meal tickets or cash for meals from visitors
  • Communicated with other kitchen team members to ensure food was prepared on time and correctly
Education
High School Diploma: 2008 Eufaula High School - Eufaula, AL
Bachelor of Science: Criminal Justice Administration 2017 University of Phoenix -
Certificate: Criminal Justice Management 2017 University of Phoenix -
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Summary
Dedicated and focused receptionist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
 
Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Skills
  • Microsoft Office proficiency
  • Results-oriented
  • Meticulous attention to detail
  • Self-directed
  • Strong oral and written communication skills
  • Ability to maintain confidentiality and security of information.
  • Outstanding customer service skills
  • Strong interpersonal skills
  • Types 45 WPM
  • Knowledge of legal proceedings and practices
  • Dedicated team player
  
Education and Training
2013
High School Diploma Crawford County High School Roberta, Georgia, United States of America
Member of Army JROTC 3 years.
Coursework in Marketing, Public Relations and Promotions Management
Took classes in Business and Administration Management
Extensive computer training and efficiency classes
Experience
05/2016 to 03/2017
Customer Service Representative Government Employees Insurance Company (GEICO) Macon, Georgia
Provided accurate and appropriate information in response to customer inquiries.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Addressed customer service inquiries in a timely and accurate fashion.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Developed effective relationships with all call center departments through clear communication.
09/2015 to 02/2016
Extrusion Machine Operator YKK Macon, Georgia
Adjusted machine feed and speed if machine malfunctioned.
Changed equipment over to new product.
Maintained proper stock levels on a line.
Started machine operations by inserting control instructions into control units.
Inspected finished products for quality and adherence to customer specifications.
Monitored the production processes and adjusted schedules.
04/2014 to 01/2015
Detention Officer Crawford County Sheriff Office Knoxville , Georgia
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
Responded quickly to medical emergencies, bomb threats and fire alarms.
Assisted in restraining violent and unruly inmates.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Safely transported inmates to and from hospital and medical appointments.
07/2013 to 12/2013
Correctional Officer I Georgia Department of Corrections Zebulon, Georgia
Conducted internal security checks and distributed meals.
Continually monitored dormitories for inappropriate activity.
Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Wrote daily reports that included recommendations for further treatment strategies and diagnostic efforts.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Maintained communications with all other areas of the facility at all times. Maintained daily logs of shift activity.
06/2012 to 05/2013
Cashier/Customer Service Associate Piggly Wiggly of Roberta Roberta, Georgia
Assessed customer needs and responded to questions.
Worked with customer service to resolve issues.
Issued receipts for purchases and gifts.
Operated cash register with proficiency.
Provided professional and courteous service at all times.
Developed highly empathetic client relationships and earned regular customers.
Accomplishments
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Managed call flow with up to 75 calls in queue per minute.
 
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members' information.
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Summary
I have worked a variety of jobs involving Law Enforcement, landscaping/green industry, and healthcare. I spent 8 years in the United States Coast Guard, end ended that career with an honorable discharge.
Skills
  • Landscape install
  • Nursery sales
  • Irrigation repair
  • Narcotics interdiction
  • Alien migrant interdiction
  • Corrections experience
  • Management of outpatient dept. of 2 clinics
  • Equipment maintenance and repair
  •  Product procurement and supply management
Accomplishments
I received multiple awards and citations while in the United States Coast Guard, both formal and personal. These were awarded to me for exemplary service during rescue operations, hurricane operations, and off duty response.
Experience
Laborer
January 1998 to March 2005
McCaslin's Garden Art Sugar Land, Texas
Landscape install
Stone Install
Water feature install
Plant procurement
Equipment maintenance and repair.
Seaman/E-3
May 2005 to June 2007
United States Coast Guard Galveston , Texas

Narcotics Interdiction

Alien migrant interdiction
Hull maintenance and preservation
General ship operations
Health Services Tech. E-4/E-5
September 2007 to June 2011
United States Goast Guard Key West, Florida
Healthcare
Base security
Health Care Services Tech
June 2011 to November 2013
United States Coast Guard New Orleans, Louisiana
Health Care
Outpatient management
Base Security
Hurricane response team member
Detention Officer
March 2014 to Current
Fort Bend County Sheriffs Department Richmond, Texas
Detention operations
Inmate safety
Education and Training
National certification : Emergency medicine, 2007 Coast Guard EMT School Petaluma, California, USA
Clinical and Emergency medicine, 2007 Coast Guard Corpsman School Petaluma, California, USA
Clinical/diagnostic health care
Emergency medical response
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Summary
MAIL ASSISTANT
Creative and resourceful, highly-motivated profesional. Possess functional knowledge of policies and procedures governing mail processing and carrying. 
Flexible and versatile team player with high ethical standards.
Possess RCMP enhanced security clearance.
Organized, punctual and polite.
Canadian Citizen.
Highlights
  • Excellent attendance and work record

 

  • Valid driver's licence and clean Driving record check (abstract) with no history of any violations

 

  • Experience using enforcement databases and proficient in the use of computer software and various computer applications 

 

  • Highly skilled in recognizing key risks and controls
  ​
  • Demonstrated ability to maintain confidentiality

 

  • Availability, willingness and ability to work overtime as required.

 

  • 24/7, On call, Shift work experience

 

 

  • Dependable and reliable

 

  • Ability to deal (objectively and calmly) with the public during dispute or conflict situations.

 

  • Prepare detailed and accurate reports
Experience
Mail Service Courier, 02/2018 to Current CANADA POST Halifax, NS
  • Operate 5 ton and 1 ton  Canada Post vehicle      
  • Deliver mail items on designated addresses      
  • Pick up mail items for delivery   
  • Load and unload mail on vehicle     
  •  
  •  
  •  
  •  
  • Drive vehicle for making deliveries     
  • Acquire payments     
  • Acquire signatures for all mail items
Letter Carrier, 09/2016 to 02/2018 CANADA POST Halifax, NS
  • Collect, sort, and deliver mail items
  • Acquire money's and signatures for registered mail items
  • Communicate with customers and the general public
Flight Dispatcher, 03/2015 to 01/2016 JAZZ AVIATION LP Halifax, NS
  • Develop, review, authorize, issue and revise, as required, Operational Flight Plan on a co-authority basis with the Pilot In Command.    
  • Initiate Accident Alarm Procedures, and assessing and issuing Incident Category Reports, as per the Emergency Response Manual     
  • Communicate flight release and fuel load information to appropriate operations. 
RCMP Detention Officer, 11/2017 to Current COMMISSIONAIRES Enfield RCMP Detachment, NS
  • Observe and check prisoners frequently and irregularly 
  • Monitor the health and welfare of prisoners through both video and physical checks ·    
  • Conduct search of cells prior to occupation and when cells are vacated ·    
  • Organize meals, record prisoner activity and maintain a prisoner activity logbook ·    
  • Assist members with the booking of prisoners
Air Traffic Controller (ACC), On the job Training Instructor, 09/2000 to 03/2014 UKRAINIAN STATE AIR TRAFFIC SERVICES ENTERPRISE
  • Managed and controlled air traffic in different classes airspace
  • Worked well in dictating and following LOAs across four surrounding ATC facilities (Ankara FIR, SofiaFIR, Bucuresti FIR)
  • Obtained daily staff requests and fill them efficiently
  • Analyzed factors such as weather reports, fuel requirements, and maps in order to determine air routes.
  • Experience dealing with different types of emergencies with time limitations
  • Top Rating service for Military Air Force (Operational control for government flights includesinternational)
Education and Training
US Federal Aviation Administration flight dispatch course, 2014 Jeppesen Aviation Academy Denver, CO
Certificate: PRACTICAL TRAINING INSTRUCTOR SKILLS, 2009 EUROCONTROL Institute of Air Navigation Services Luxembourg
AIR TRAFFIC SERVICE, 1999 STATE FLIGHT ACADEMY OF UKRAINE BACHELOR DEGREE (CANADIAN EVALUATION 2015)
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Professional Summary
Education
High School Diploma: 2015
Deming High School Old Campus - Deming, NM
Skills

  Quick learner 

  • Team-oriented
  • Central and pod control
  • Weapons training
  • De-escalation techniques
  • Search and seizure procedures
  • Safety and security-oriented
  • Strong interpersonal skills
  • Inmate behavior modification tactics
  • Works well in diverse team environment
  • Strong decision maker
  •  Determined to finish any job
  • self motivated 
  • Criminal law knowledge
  • Crisis intervention training
  • Self-defense techniques
  • Suicide prevention training
  • Calm in emergency situations
  • Criminal law knowledge
  • Report writing
  • Defensive tactics training
Work History
Detention Officer, 05/2016 to Current
Luna County Detention Center Deming, NM
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Performed surveillance of suspects using binoculars, cameras and camcorders.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Secured all doors in the office and main building after hours.
Driver/Lot Attendent, 09/2015 to 02/2016
Petro Deming Deming, NM
  • Managed office supplies, vendors, organization and upkeep.
  • Maintained a clean reception area, including lounge and associated areas.
  • Logged detailed and thorough records of maintenance performed.
Street Dept, 04/2015 to 08/2015
City of Deming Deming, NM
  • Prepared and cleaned construction sites by removing debris.
  • Removed damaged tile, brick and mortar.
  • Filled chipped, cracked and broken bricks and tiles with adhesives and grouting materials to correct surface imperfections.
  • Aided crews in joining, wrapping and sealing sections of pipe.
  • Provided accurate measurements and estimates for all projects.
  • Cleared drains and downspouts and cleaned gutters.
  • Safely operated mowers, snow blowers, chain saws, electric clippers, sod cutters and pruning saws.
  • Requisitioned new supplies and equipment.