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Professional Summary
In search of a position that allows for my continued growth both personally and professionally while using my experience and the skills I've accumulated to be a valued resource within an organization whose reputation and core values are emulated within their employees.
Skills
  • Crisis intervention techniques
  • Interpersonal skills
  • Conflict resolution skills
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Strong client relations
  • Training development aptitude
Work History
Detention Officer Current
CoreCivic Lumpkin, GA
  • Monitored and authorized entrance and departure of employees and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Completed intake paperwork, fingerprints and searches.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
Backup Operator 10/2012 to 05/2017
Keystone Foods Baker Hill, AL
  • Ensured that all health and safety guidelines were followed.
  • Executed daily production lists and goals.
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
  • Prepared poultry for further processing stage.
  • Trained new employees
  • Swept and scrubbed floors
Cashier/Server McDonald's Eufaula , AL
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
  • Cleaned and organized eating, service, and kitchen areas
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Filled beverage and ice dispensers
  • Greeted each customer with friendly eye contact
  • Took food orders and relayed orders to kitchens or serving counters
  • Collected meal tickets or cash for meals from visitors
  • Communicated with other kitchen team members to ensure food was prepared on time and correctly
Education
High School Diploma: 2008 Eufaula High School - Eufaula, AL
Bachelor of Science: Criminal Justice Administration 2017 University of Phoenix -
Certificate: Criminal Justice Management 2017 University of Phoenix -

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Professional Summary
Highly motivated Detective skilled with communicating with the general public and criminals, and a strong decision-maker in low-stress and high-stress situations.
Skills
  • Strong work ethic
  • Exceptional communicator
  • Report writing
  • Surveillance techniques
  • Ethical and honest
  • Calm in crisis situations
  • Exemplifies integrity
  • Strong decision maker
  • Risk and needs assessments
  • Interpersonal skills
  • Criminal law knowledge
  • Civil law knowledge
  • Search and seizure procedures
Work History
Surry County Sheriff's Office Narcotics Detective | Dobson, NC | July 2015 - Current

Surry County Sheriff's Office Senior Officer | Dobson, NC | April 2012 - June 2015
Surry County Sheriff's Office Patrol Deputy | Dobson, NC | September 2006 - April 2012

Surry County Sheriff's Office Part Time Baliff / Patrol Officer | Dobson, NC | June 2006 - September 2006
Surry County Sheriff's Office Part Time Detention Officer | Dobson, NC | April 2006 - June 2006
Education
Associate of Applied Science Criminal Justice Surry Community College Dobson, NC | Current
Certifications
  • General Instructor
  • First Line Supervision
  • Basic S.W.A.T.
  • Distraction Device 
  •  

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Summary
Dedicated and focused receptionist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
 
Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Skills
  • Microsoft Office proficiency
  • Results-oriented
  • Meticulous attention to detail
  • Self-directed
  • Strong oral and written communication skills
  • Ability to maintain confidentiality and security of information.
  • Outstanding customer service skills
  • Strong interpersonal skills
  • Types 45 WPM
  • Knowledge of legal proceedings and practices
  • Dedicated team player
  
Education and Training
2013
High School Diploma Crawford County High School Roberta, Georgia, United States of America
Member of Army JROTC 3 years.
Coursework in Marketing, Public Relations and Promotions Management
Took classes in Business and Administration Management
Extensive computer training and efficiency classes
Experience
05/2016 to 03/2017
Customer Service Representative Government Employees Insurance Company (GEICO) Macon, Georgia
Provided accurate and appropriate information in response to customer inquiries.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Addressed customer service inquiries in a timely and accurate fashion.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Developed effective relationships with all call center departments through clear communication.
09/2015 to 02/2016
Extrusion Machine Operator YKK Macon, Georgia
Adjusted machine feed and speed if machine malfunctioned.
Changed equipment over to new product.
Maintained proper stock levels on a line.
Started machine operations by inserting control instructions into control units.
Inspected finished products for quality and adherence to customer specifications.
Monitored the production processes and adjusted schedules.
04/2014 to 01/2015
Detention Officer Crawford County Sheriff Office Knoxville , Georgia
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
Responded quickly to medical emergencies, bomb threats and fire alarms.
Assisted in restraining violent and unruly inmates.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Safely transported inmates to and from hospital and medical appointments.
07/2013 to 12/2013
Correctional Officer I Georgia Department of Corrections Zebulon, Georgia
Conducted internal security checks and distributed meals.
Continually monitored dormitories for inappropriate activity.
Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Wrote daily reports that included recommendations for further treatment strategies and diagnostic efforts.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Maintained communications with all other areas of the facility at all times. Maintained daily logs of shift activity.
06/2012 to 05/2013
Cashier/Customer Service Associate Piggly Wiggly of Roberta Roberta, Georgia
Assessed customer needs and responded to questions.
Worked with customer service to resolve issues.
Issued receipts for purchases and gifts.
Operated cash register with proficiency.
Provided professional and courteous service at all times.
Developed highly empathetic client relationships and earned regular customers.
Accomplishments
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Managed call flow with up to 75 calls in queue per minute.
 
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members' information.
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Skills

Over 3 years of experience and an increase level of responsibility managing over $45million dollars worth of government equipment and overseeing 100,000 pieces of expendable, non-expendable, and durable items for the United States Military.  My logistical and supply chain experience has given me the ability to work in countries to include Kuwait and Iraq.

  • GCSS-Army- SAP based automated logistics ERP system being fielded throughout the US Army
  • PBUSE (Property Book Unit Supply Enhanced) an Army's web-based, state-of-the-art, Combat Service Support property accountability system.
  • Supply Planning
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
  • Secret Clearance
  • Inventory management
  • File/records Maintenance
  • Time Management
  • Customer Service
  • Advanced Problem-Solving
  • Organizational Skills
  • Detail-oriented
Activities and Honors
  • Deployed to Arifjan, Kuwait and Bagdad, Iraq working as an unit supply specialist with the Combine Joint Task Force- Operation Inherent Resolve 
  • Joint Service Commendation Medal, Joint Meritorious Unit Award, Army Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Army Service Ribbon, Overseas Service Ribbon, Army Certificate of Achievement
  • Chair of Fundraising (2010-2011) for the Delta Eta Chapter of Delta Sigma Theta Sorority Incorporated
Education and Training
Bachelor of Arts: Criminal Justice Dec 2011 University of Arkansas at Pine Bluff, Pine Bluff, AR
MBA: Business of Administration with a concentration in Project Management 2020 University of Louisiana at Lafayette, Lafayette, LA, United States Relevant Course Work: Marketing and Legal Environment, Accounting
Experience
III Corps HeadQuarters and HeadQuarters Battalion Fort Hood, TX Unit Supply Specialist 07/2014 to 12/2017
  • Processes GCSS- Army (Global Combat Support System- Army) transactions and routine supply actions relating to hand receipts, sub-hand receipts, shortages annexes, component hand receipts, equipment turn-in, unit reconciliation, property book transactions, update activity register, and order supplies.
  • Performed as a clerk and sergeant for various companies conducting supply operations.
  • Receive, inspect, inventory, load/unload, store, issue and deliver supplies and equipment.
  • Maintained Property Accountability of millions of dollars with zero losses to the Commanders and the United States Army.
  • Conducted inventories during Change of Command, hand receipts change and regular monthly inventories.
  • Initiate and review reports for lost damaged or stolen property.
  • Disposes of excess property.
  • Coordinate final dispositions of non-expendable assets.
Combine Joint Task Force-Operation Inherent Resolve Camp Arifjian, Kuwait Unit Supply Specialist 08/2015 to 08/2016
  • Inventory, packing and shipping equipment from one army installation to another using correct shipping procedures with zero loss to the government overseas.
  • Assisted Unit Commander in correcting deficiencies prior to turning in equipment overseas.
  • Processes PBUSE (Property Book Unit Supply Enhanced) transactions and routine supply actions relating to hand receipts, sub-hand receipts, shortages annexes, component hand receipts, equipment turn-in, unit reconciliation, property book transactions, update activity register, and order supplies overseas.
  • Schedule and conducts physical inventories for company overseas.
Walgreens Memphis, TN Sales Associate 12/2013 to 06/2014
  •  Communicate merchandise needs, pricing concerns, and operations problems daily to store management staff.
  • Assist customers in a variety of departments, including photo development, grocery, pharmacy, and health and beauty sections.
  • When not helping a customer, help complete daily work list and store maintenance.
  • Operate cash registers and stock shelves.
  •  Work with managers to keep customers satisfied and ready to return.
Shelby County Juvenile Court Memphis, TN Juvenile Detention Officer 05/2013 to 11/2013
  • Supervises individuals in a detention center who have been charged with a crime as well as people in jail awaiting trial.
  • Assist in the detention transports to and from the location.
  • Ensure the juvenile attends necessary classes and participates in rehabilitation programs.
  • Conduct searches and inspections of offenders' living quarters to locate contraband and ensure areas are clean.
  • Counsel young offenders or assist them in resolving personal problems.
  • Supervise the recreational and work activities of offenders, maintain order and security, conduct counts to ensure all youths are present and observes how offenders interact with others.
W.E.B Du Bois Library Gary, IN Library Page 08/2004 to 02/2007
  • Shelving books and other materials, reading the shelves and organizing materials into their proper sequence.
  • Alphabetize and put things in numerical order.
  • Helps customers locate needed materials and refers customers to other appropriate assistance.
  • Have working knowledge about the organization and care of library materials and library services and programs.
  • Projects a positive and pleasant attitude to the public and cooperates and maintains an effective relationship with other staff members as part of a team.