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Professional Summary
Seasoned Loss Prevention Leader with 15+ years of excellent communication skills in retail leadership. Committed to training and coaching store staff in the latest loss prevention and store operational techniques. High-level professional  with passion who specializes in fraud prevention and asset protection. Flexible and an expert at juggling multiple tasks and working under pressure.
  • Interview and interrogation techniques.
  • Lean Six Sigma Training; yellow belt.
  • APIS Case Management System.
  • CCTV and Exception reporting systems including Genetec, Intellex, Aspect and Navistor.
  • Windows XP proficiency
  • Skilled in conflict resolution
  • Process implementation
  • Risk management processes and analysis
  • Productive team leadership.
Work History
Regional Loss Prevention Manager, 01/2016
HomeGoods/TJX Marlborough, MA
  • Lead and develop 10 District Loss Prevention Managers to increase performance. 
  • Reduced Shrink to under 1.0% while exceeding $1 Billion in sales throughout 115 stores.
  • Cultivate and strengthen partnerships with executive staff to increase business growth through multi channel collaboration.
  • Store visits with Regional Vice President at high risk locations to ensure operational effectiveness.
  • Conduct safety investigations with district leadership to promote a culture of safety and integrity in the workplace.
  • Certified a group of store managers in Crisis Prevention Institute-Workplace Violence Training; focused on problem resolution and identifying potential violent situations.
  • Oversee new store openings throughout he United States.
  • Deliver accurate verbal and written reports to various departments as needed.  
District Loss Prevention Manager, 01/2006 to 01/2014
HomeGoods/TJX Philadelphia, PA
  • Developed and monitored loss prevention associates and store staff to improve store operational compliance.
  • Supervised internal/external theft resolution programs.
  • Taught fact-finding and investigative techniques to LP associates.
  • Maintained a high level of partnership between loss prevention and store staff.
  • Supported Loss Prevention programs with focus on shrink and safety awareness.
  • Responsible for recruiting and the continuous development of loss prevention staff.
  • Analyzed exception reports to uncover and investigate embedded theft.
  • Conducted Shrink and Cash Control Assessments to identify non-compliance areas and develop associates in proper procedures.
  • Supported staff with new store openings in multiple markets.
Loss Prevention Investigator, 01/2002 to 01/2006
HomeGoods/TJX Chicago, IL
  • Accountable for initial training and ongoing development of internal investigations.
  • Analyzed exception reporting within region.
  • Promoted Shrink and Safety awareness with store associates throughout district/region.
  • Maintained external apprehensions as well as internal investigation standards.
  • Administrative duties such as internal/external case management productivity.
Associate Degree: Criminal Justice, 2006
Elgin Community College - Elgin
This resume is created in 7 minutes.
Obtain a position in the Chesterfield County Schools that will utilize my strong passion and dedication to student development and their educational needs.
  • Project management
  • Analytical Thinker
  • Adept multi-tasker
  • Organized and detailed
  • Non-profit management
  • Team player
  • Time management
  • Community Builder
Work History
PTA President Rivers Edge Elementary PTA - Glen Allen, VA 06/2015 - Current
  • Led a newly elected PTA Executive Board, prepared monthly executive board and general membership meetings while working with the school administration and staff.
  • Greeted callers and visitors, directed them to the proper source and answers questions
  • Implemented the utilization of google drive to allow for ease of Board review of forms and to streamline volunteer collaboration.
  • Prepared and presented workshops for parent volunteers.  Organized a parent workshop through a business partner on how-to-pay-for-college.  Prepared orientations for new parents and tours for rising Kindergarteners, as well as Back to School Night.
  • Recruited, trained, and oversaw work of parent volunteers.  Identified and improved opportunities with planning of PTA calendar of events to alleviate strains on volunteer resources.
  • Managed multiple PTA programs/events, including school carnival, international night, and silent auction.
  • Solicited funding through business partners to assist in financial support for resources as well as community volunteers.  
  • Introduced a new fundraising strategy of a Fun Run that completed a multi- year technology improvement for the school.
  • Improved parent participation in regular PTA events and increased direct donations 31% through integrating an electronic newsletter, utilizing social media, and coordinating with the principal to communicate PTA newsletter information through email blasts to all parents. 
Stay at Home Parent Parental Leave 11/2006 - Current
  • Provided full-time care for two children while managing household finances, scheduling, transportation, and travel arrangements.
  • Volunteered to work with elementary school teachers to assist with special projects throughout the school year.
  • Assisted elementary school PTA with school carnival planning.
District Asset Protection Team Leader Target - Virginia Beach, VA 08/2004 - 11/2006
  • Led Assets Protection team of 9 stores in the Virginia Beach area, as well as coordinated the remodels and openings of new stores while working with a group of Team Leaders, District Manager, Store Managers, and Headquarters team.
  • Analyzed inventory results through management of Assets Protection programs, database systems, and involvement with the stores organization.
  • Recruited, hired, and developed Assets Protection Team Leaders with attention to detail to identify loss and act within guidelines as to not cause poor customer service or loss to stock holders.
  • Managed district's AP budget of over $250,000, coordinated new store processes, took an active role in risk management issues, identified and resolved check and credit card fraud cases, community relations and special projects as needed.
  • Prepared and presented training seminars for Team Leaders to improve Assets Protection processes as well as store processes.
  • Conducted 9 security audits per month to identify potential problems related to physical security, staff safety and asset protection.
  • Worked closely with District partners, such as Human Resources and District Store Leaders, in everyday assessment of team leaders skills and in relation to internal investigations.

District Loss Prevention Manager Value City Furniture - Richmond, VA 05/2003 - 08/2004
  • Conducted monthly security audits to identify potential problems related to physical security, staff safety and loss prevention.
  • Analyzed inventory results in store's database and improved risk of loss through management of Loss Prevention programs and involvement with the store's organization.
  • Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.  Maintained confidentiality of investigations.
  • Recruited, trained, and oversaw security team at warehouse.
  • Coordinated the opening of new stores while working with a group of District Manager, Store Managers and Headquarters team.
District Loss Prevention Manager Circuit City - Richmond, VA 06/1997 - 05/2003
  • Coordinated strong partnerships with the district and store management team to assess operational training to minimize inventory loss.  
  • Conducted monthly store audits to ensure operational processes were in place minimizing opportunity for theft.  Provided new-hire training to store management team.
  • Analyzed inventory data reports to determine reasons for inventory loss.
  • Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
  • Conducted confidential investigations of the loss or misappropriation of assets, working closely with human resources.
  • Prepared detailed case reports from allegations, interview transcripts of interviews and physical evidence.
Electronics Communications Specialist United States Air Force - Virginia Beach, VA 11/1987 - 12/1998
  • Operated, maintained, and repaired communications equipment.
  • Served as custodian of classified documents.  Held Top Secret/SCI Clearance.
  • Maintained a database for the First Aid certification program for the entire Squadron.
  • Provided quarterly training of First Aid to maintain 100% annual squadron certification.

Bachelor of Science: Criminal Justice East Carolina University - Greenville, NC 1996