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Professional Summary
Experienced Residential Advisor  professional with strong leadership and relationship-building skills, who is well versed in conflict resolution.
  • Crisis intervention training
  • Superior customer service
  • MS Office proficiency
  • Skilled in conflict resolution
  • Organized
  • Observant
  • Team player
  • Adaptable
  • Excellent case management
  • Time management



Work History
Residential Advisor, 11/2013 to Current
ResCare/South Bronx Job Corps Academy Bronx , NY
  • Verified that all customer complaints were handled promptly and appropriately.
  • Organized and led weekly group support sessions serving more than 200 young adults.
  • Provided a safe and healthy environment for residents along with closely monitoring the floor activity to ensure no abuse of any kind is eminent at all times.
  • Worked closely with trainees to ensure that they understood the importance of the job corps rules.
  • Providing mentorship for the sake of retention.
  • Assisted with planning events on the dorms that promoted social development with a focus on the Career Success Standards.
  • Ensured that the cleanliness on the dorms were maintained at all times.
Security Guard, 04/2011 to 11/2013
Securitas Security Services USA New York, NY
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored and reported suspicious activities to local authorities.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Denied entrance to the building to unauthorized persons.
  • Secured all doors in the office and main building after hours.
  • Noted and followed up on any unusual behavior.
Associate of Science: Criminal Justice, Currently enrolled
Bronx Community College - NY
Career Technical Trade: Security & Emergency Medical Technician, 2012
South Bronx Job Corporation Center - NY
This resume is created in 7 minutes.

Dedicated and hardworking young professional seeking to utilize my skills and experience in any capacity. Experienced in the fast food industry, protective services and emergency management.

Adaptability, Leadership, Teamwork, Collaboration, and Communication.
Work Experience
02/2018 - Current FEMA Corps Member AmeriCorps NCCC: Southern Region | Vicksburg, MS
  • Conducted inventory checks and resolved discrepancies.
  • Stored and retrieved materials according to the principle of First In, First Out (FIFO).
  • Contributed as an assistant team leader to the development, support, and implementation of special initiatives.
  • Provided effective and timely account support in handling survivor requests.
  • Tagged unmarked merchandise with item Number.
  • Provided administrative support  to 13+ Federal Emergency Management Agency employees on a regular and recurring basis.
  • Worked and lived with an eight-person team providing logistic and public assistance and project management support.
11/2016 - 02/2018 Team Member Chick-fil-A | Winter Springs, FL
  • Provided friendly and courteous service to all guests.
  • Cut and chopped food items and cooked on a grill or in fryers.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Frequently washed and sanitized food areas and food preparation tools.
  • Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
  • Oversaw and completed kitchen tasks and preparation for opening and closing shifts.
  • Presented completed orders to servers in an efficient manner.
  • Offered support to other stations during high-volume shifts or as needed.
  • Assisted with training and development of new talent.
  • Stocked newly delivered inventory in storage, kitchen and food prep stations.
  • Hand-washed dishes and glassware thoroughly.
01/2012 - 07/2014 Security Guard Shady Grove Missionary Baptist Church | Detroit, Michigan
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance.
  • Greeted tenants and guests as they entered and left the property.
  • Patrolled buildings, facilities and perimeter areas to prevent damage to property.
  • Respond to requests for information/assistance members. 
  • Monitored a parking lot of 50+ cars. 
  • Helps others beyond their expectations and reacts appropriately to unexpected events or questions.
01/2005 - 02/2006 Janitor Minter's Janitorial Services | Detroit, Michigan
  • Polished furniture and metal fixtures. 
  • Gathered and emptied trash and recycling bins. 
  • Dusted and mopped all hard surfaces. Set up and took down chairs and tables. 
  • Wet mopped and spot mopped public corridors, washrooms and classrooms.

Class D Unarmed Security Guard

2019 Techincal Certificate: Business Management Valencia College East Campus | | Orlando, FL, United States Completed coursework in marketing, mathematics, and introduction to business. I have currently earned 34 college credits. My expected graduation is Spring 2019.
Additional Information
  • 2008-2013 - Real Skills Program Sponsored by Coleman A. Young Foundation. A program mentoring middle and high school students.
  • 2012 - Volunteer member of Detroit Grand Prix Association. Volunteered for AAU Junior Olympics. Coached freshman girls' basketball.
  •  2016-2018 -  Served as sound and lighting technician Liberty Baptist Church.
  • 2018 - El Yunque, Puerto Rico - was clearing debris and repainting girls scout cabins and clearing the El Toro trail.
  • 2018 - Eye of the Rain forest, Puerto Rico - debris removal, creating drainage pathways in the driveway.
This resume is created in 7 minutes.

Dedicated and focused Office Manager committed to delivering high quality results. Prioritize and complete multiple tasks simultaneously. Energetic, organized, and hardworking, with the drive to succeed.

  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Strong interpersonal skills

  • Strong analytical and research skills
  • Schedule management
  • Invoicing and billing
Office Manager
August 2018 to Current
Douglas Elliman Real Estate Orange County, CA
  • Manage office inventory and work closely with onboarding to manage new agent orders
  • Draft internal documents, memoranda, and expense sheets using Excel
  • Assist sales manager and executives in facilitating meetings and events
  • Manage closing packages, perform various accounting tasks, work closely with compliance to facilitate distribution of commission checks
  • Oversee office staff and ensure office policies are implemented
August 2016 to August 2018
Vector Group Ltd Manhattan, NY
  • Provided backup support to the executives and their administrative teams, as well as property manager and visiting executives from Vector Group and Douglas Elliman
  • Opened, sorted and responded to routine correspondence on behalf of executives to facilitate communication and streamline processes
  • Managed daily office operations including reception area and maintenance of equipment
  • Performed various accounting and clerical tasks, organized and prepared CEO's flight and mail log, as well as daily staff attendance rosters
Shift Supervisor
January 2016 to July 2016
Bank Of America-G4S Solutions Manhattan, NY
  • Managed more than 15 security officers for Bank Of America Cooperate buildings.
  • Reported all incidents, accidents and medical emergencies.
  • Managed staff schedule due to call outs for all shifts to minimize overtime costs and ensure all sites are covered.
  • Issued security badges and visitor passes to all guests and vendors.
Security Administrator
August 2015 to August 2016
Cadillac HeadQuarters/General Motors- G4S Solutions Manhattan, NY
  • Served as back up for receptionist, including greeting visitors and responding to telephone and in-person requests for information. 
  • Served as central point of contact for all outside vendors needing to gain access to the floors.
  • Assisted and managed the day-to-day calendar for General Motors Senior Director.
  • Supply key cards and building access to employees and visitors.
Lobby Desk Guard
April 2015 to June 2015
Wells Fargo-G4S Manhattan, NY
  • Greeted visitors, determined nature and purpose of visit and directed or called for an escort if needed to their specific destinations.
  • Issued security badges and visitor passes to all guests and employees after confirming credentials through Picture Perfect.
  • Reported all incidents, accidents and medical emergencies.
  • Continuously monitored security cameras and fire, building and alarm systems.
Bachelor of Arts : Communications, expected, 2020 University of Phoenix Costa Mesa, CA
Additional Information
  • Bilingual-fluent in Spanish 
  • Drivers License
  • CPR/AED for Professional Rescuers card
This resume is created in 7 minutes.

High-energy Manager with progressive career history in sales, service, and customer relationship building. Skilled in safety and security practices for multi-site facilities and company personnel. Successful motivator across customer goals, team performance, and company objectives. Cultivates open door policy with transparent communications to empower and drive employee productivity, longevity, and contribution. 

  • Product and Service Sales
  • Customer Satisfaction
  • Complex Problem-Solving
  • Mentoring and Coaching
  • Relationship Building
  • Computer Proficiency
  • Time Management ability
  • Team Leader
  • Detail-Oriented
  • Excellent Communicator
Production Coordinator 11/2016 to 09/2017 Vanguard Funding, LLC Garden City, NY
  • Engaged potential customers to follow up and discuss home refinance inquires.
  • Assisted customers with home selling and buying goals or debt consolidation lending.
Fitness Manager 05/2016 to 09/2016 XPRO Sports Fitness East Meadow, NY
  • Sold personal training packages to members through floor pulling and references.
  • Ensured even distribution of clients to training staff.
  • Trained staff in customer service, sales techniques, and importance of client goal attainment.
Personal Trainer 05/2015 to 06/2016 XSport Fitness Garden City, NY
  • Built clientele by presenting personal training and coaching to facilitate achievement of fitness goals.
  • Recommended diet plans and nutritional products to aid in healthier and improved lifestyles.
  • Completed training and secured certifications related to Expert Personal Trainer and CPR / AED.
Security Officer 08/2014 to 12/2014 LA Fitness
  • Contacted prospective customers from guest list details inquiring membership information and customized personal fitness packages to meet budget and fitness objectives.
  • Informed potential and present members of various fitness packages to up-sell existing customers or generate new business accounts.
Security Guard 03/2013 to 11/2013 Enter Company Name
  • Patrolled company sites and completed patrol activity log.
  • Ensured security of all building and perimeter areas.
  • Enforced 2-hour parking regulation for clients sites.
Night Security Guard 10/2012 to 03/2013 Forrest Solutions Group
  • Maintained internal and external security of facility grounds. 
  • Managed maintenance crew and keyed access to various business premises.
  • Conducted opening and closing of facilities, including hourly vertical and perimeter surveillance.
Security Guard / Front Desk Reception 02/2010 to 10/2012 Summit Security & Services
  • Operated across various sites, including Marchon, Computer Associates, and Lufthansa.
  • Processed mailings for UPS, DHL, and United Postal Service.
  • Inspected identification cards and assisted facility visitors with direction and all informational inquiries.
Security Guard 03/2009 to 06/2009 New World Security & Services, Inc.
  • Stationed at Nassau Extended Care Nursing Home as solitary third-shift guard on duty.
  • Secured facility upon conclusion of detail and maintained hourly log of activities, including routine perimeter checks, incoming calls, and transfers.
Customer Service Representative 10/2008 to 06/2009 Champs Sports
  • Greeted and assisted customers with footwear and apparel selection and purchases.
  • Conducted visual merchandising and accessories restocking while contributing to increased sales through promotions of in-store and advertised sales events.
Assistant Manager 11/2007 to 10/2008 Finish Line
  • Produced daily documentation to detail team performance and sales tracking.
  • Achieved store performance goals, trained new employees, and facilitated sell and push promotions.
Sales Manager 08/2004 to 11/2007 Blockbuster Video
  • Promoted from Customer Service Representative to Sales Manager, charged with store opening and closing, daily accounting, deposits, and cash reconciliation.
  • Addressed customer phone inquiries, updated in-store promotional materials, and lead teams of employees across managing shifts. 
Education and Training
Advanced Regents Diploma: Marketing Nassau Community College Bellmore, NY