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Professional Profile

Experienced entrepreneur with strong leadership, sales, and relationship-building skills.

Qualifications
  • Excellent communication skills
  • Strong lead development skills
  • Goal-oriented
  • Persuasive communication expertise
  • Staff development/training
  • Strong interpersonal skills

  • Customer relations specialist
  • Natural leader
  • Unsurpassed work ethic
  • Detail-oriented
  • Calm under pressure
  • Exceptional problem solver
Experience
12/2018 to Current
Warehouse / Sales Assistant Praxair Welding Gas and Supply Store Cincinnati, OH
  • Successfully provides support to inside and outside sales teams
  • Completes phone calls / orders from customers
  • Responsible for fulfilling all orders for the sales team
  • Provides excellent service to customers at the store
  • Organizes and maintains a clean and professional warehouse
01/2006 to Current
Lead Vocalist / Event Manager Swingtime Big Band Cincinnati
  • Lead male vocalist / entertainer
  • Maintains professional rapport with all venue owners and club managers
  • Supervises 16-piece big band in all practices, shows, etc
  • Coordinates marketing for shows and promotions through social media and other avenues
  • Creates set lists and scripts for live performances
05/2016 to Current
Owner/Operator Mickey James Entertainment Cincinnati, OH
  • Conducted all sales over the phone or in person with clients
  • Lead male vocalist / entertainer
  • Maintains professional rapport with all venue owners and club managers
  • Supervises 6- piece band in all practices, shows, etc
  • Coordinates marketing for shows and promotions through social media and other avenues
  • Creates set lists and scripts for live performances
  • Maintained inventory of equipment and payroll, HR, taxes, insurance, etc
08/2014 to 12/2018
Owner / Lead Trainer Cincinnati Dog Wizard Cincinnati, OH
  • Increased sales by over 100% in the first year of business, over 200% in the first two years of business, and maintained a 300% increase in sales throughout the remainder
  • Sponsored by 3 major veterinarians in the first 6 months of business
  • Managed marketing, social media, and website design
  • As the lead sales agent, conducted one-on-one evaluations with clients and their dogs and was responsible for selling all programs 
  • Created and directed training methods of clients
  • Provided continual education for clients, including ongoing group class and follow-up appointments
  • Maintained inventory of equipment and payroll, HR, taxes, insurance, etc
  • Traveled 200+ miles per week on routes with a perfect driving record

12/2010 to 07/2014
Police Officer Rock Hill Police Department Cincinnati, SC
  • Gathered preliminary investigation information as a first responder to crime scenes
  • Responded quickly to dispatch and took appropriate action at crime and disaster scenes
  • Monitored and investigated suspicions persons, situations, and unusual activities
  • Prepared cases for trial and testified in court as a witness
  • Patrolled designated districts in patrol cars, on bicycles and on foot
07/2009 to 11/2010
Dialysis Technician Davita Dialysis Inc. Cincinnati, OH
  • Maintained dialysis and medical testing equipment
  • Operated dialysis equipment
  • Positioned patients for optimal comfort before and during procedures
  • Commended for outstanding patient care
09/2004 to 06/2008
Security Officer Good Samaritan Hospital Cincinnati, OH
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
  • Responded quickly to medical emergencies, bomb threats and fire alarms.
  • Answered alarms and investigated disturbances.
  • Provided customer service to staff, patients, and visitors. 
  • Responsible for the safety and security of all staff, patients, and visitors of the hospital. 
Education
2003
Associate of Applied Science: Criminal Justice University of Cincinnati Cincinnati, OH, United States
2000
High School Diploma Oak Hills High School Cincinnati, OH, United States
Accomplishments
  • Produced & Directed, Elvis & Sinatra - Forever, and raised over $5000 for the Lauren Hill Memorial Scholarship Fund at Mount Saint Joseph University May, 2016
  • Master of Ceremonies for CincyHop - 2016, an annual 3-day swing dancing festival in August which included 7 different venues and 3 live bands
  • Ambassador of the swing dancing community on many different major live news segments from 2016 to 2018 by doing live interviews and demonstrations on air
  • Volunteered at a local back-to-school-festival in 2016-2016, to educate children on dog obedience, dog behavior, and how to safely approach any dog they meet. 
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Summary

My military background consist of serving three and a half years in active duty army and two years in the Michigan Army National Guard. I held two Military Occupational Specialty (MOS) positions- a Cavalry Scout and Infantry (both combat arms jobs). I completed the Michigan local Corrections Academy in the summer of 2017. I have a Associates Degree in Corrections and a one year certificate in Criminal Justice. Focused Security Officer with 2 years experience in security and safety compliance. Acts quickly and confidently during crisis events and emergencies. Extensive training in security and surveillance procedures for public and private needs.

Education and Training
Associate of Applied Science: Corrections 2018 Westshore community college Scottville, MI, United States

 Current GPA: 3.06

I am currently double majoring in criminal justice and corrections at Westshore community college.


One Year Certificate: Criminal Justice 2018 West Shore Community College Scottville, MI, United States

One year certificate in Criminal Justice.

Selected Courses:

  • Emergency Telecommunication
  • Juvenile Delinquency
  • Client Growth & Development
  • Client Relations in Corrections
  • Legal Issues in Corrections


Experience
Security Officer 03/2019 to 09/2020 Sacramento Job Corps Sacramento , CA
  • Used X-ray machines and other devices to screen guests entering premises.
  • Guarded restricted areas to prevent unauthorized entry.
  • Searched individuals and baggage for devices, weapons and other prohibited items.
  • Oversaw premises to identify security risks to promote employee and visitor safety.
  • Checked credentials and issued passes before allowing access to property.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Security Officer 05/2018 to 12/2018 Gerald R. Ford Job Corps Grand Rapids, MI

As a security officer at the Gerald R. Ford Job Corps center, I executed the Safety/ Security department policies and procedures to the best of my abilities. Outlined below is a list of tasks that I preformed daily.

  • Monitored security cameras.
  • Searched incoming visitors/students belongings and persons.
  • Provide transportation for students.
  • Conducted perimeter checks in designated areas every hour.
  • Completed sign in/out accountability sheets for visitors and students.
  • Update daily log-notes.
  • Preformed staff vehicle inspections as they leave the center.
  • Completed weekly/monthly inspections such as Fire Extinguishers, First Aid, Tool checks, and Daily Observation Books.
  • Assist students getting their mail and also inspecting the contents within.


Cavalry Scout/Infantry 06/2014 to 08/2016 Michigan Army National Guard Armory Cadillac, MI Team member in a scout platoon conducting squad movement drills. Routine maintenance on Humvees and other military vehicles.​Reason for leaving: End of term service
Warehouse Worker 08/2015 to 12/2015 Windy City Distributing, LLC Aurora , IL
  • Loaded perishable goods into environmentally controlled trucks for planned delivery schedules.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Store Clerk 03/2015 to 08/2015 Mejier Manistee , MI
  • Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
  • Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
  • Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
Operations/Administration 06/2011 to 05/2014 United States Army Fort Bliss, TX

I worked at the tactical operations center (TOC) as a radio telephone operator for my unit. I was also a command driver for our unit's executive officer during my time in headquarters.
Reason for leaving: End of term service

Certifications
  • Heart Saver First Aid CPR/AED
  • Security Guard Card BSIS
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Professional Summary

Qualified Customer Service with 2 years in fast-paced customer service and call center environments. Personable and professional under pressure.

Skills
  • Creative problem solver
  • Self-starting,goal-oriented strategist whose confidence, perseverance and vision promotesuccess.Self-motivated andassertive.Quickly learnprocedures and methods.Friendly - can getalong well with others.Bilingual (French, Creole)
  • Quickly learn procedures and methods. Friendly - can get along well with others. Bilingual (French, Creole)
Work History
Security Officer, 02/2018 to Current
Hard Rock Hotel & CasinoTampa, FL
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
Customer Service, 06/2015 to 02/2018
ConvergysTampa, FL
  • Answered an average of 91 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Education
High School Diploma: 2012
Hillsborough High School - Tampa, FL
Certifications
Security  Officer  Certificate
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Objective

To obtain an entry level position in law enforcement that can utilize my military, security, supervision, and educational experiences.

Experience
Military Student 02/2019 to 03/2019 U.S. Department of Justice APO, AE
  • Completed FBI Training for Child Abduction Rapid Deployment (16 hours).
  • Completed FBI Training for FBI Crisis Negotiation First Responder Course (8 hours).
Joint Task Force Communications Supervisor 09/2018 to 07/2019 Michigan Army National Guard APO, AE
  • Managed government accounts for over 300 cell phones, over 700 Motorola radios, and other government communications devices.
  • Wrote policies, memorandums, and contracts governing the usage, purchases, and management of government assets worth over 2.6 million dollars of equipment.
  • Created asset tracking systems, databases, and government accounts to make purchasing easier and more efficient.
  • Worked with a team of 8 to install over 100 switches on base.
  • Issued out equipment to directorates as needed, maintained the property book, install software to government devices as needed.
  • Compliance Management of all devices with the policies from the Defense Information Systems Agency.
Dispatcher/Officer 04/2017 to Current Somerset Collection Troy, MI
  • Updated records of orders in physical and electronic database.
  • Trained to assist first responders with emergency situations.
  • Report writing and dispatch skills developed.
  • Worked as both mobile and foot patrols.
  • Trained in opening and closing procedures.
Head Security Supervisor 08/2014 to 01/2017 Alimar Security Warren, MI
  • Trained supervisors and security officers on post orders for all sites.
  • Helped secure accounts from potential clients.
  • Managed scheduling for all accounts.
  • Maintained client & company relations.
  • Solved issues that occurred at sites.
Lead Security Officer/Field Training Officer 01/2014 to 07/2014 Universal Protection Services Dearborn, MI
  • Train new officers and supervisors on basic job duties.
  • Coordinate operations with outside law enforcement agencies.
  • Delegate tasks to subordinate line officers.
  • Perform shift duties, patrols, and supervise shifts.
  • Plan special trainings, conduct roll calls, and conduct tenant inspections.
Signal Support Systems Specialist 07/2011 to Current U.S. Army National Guard Taylor, Michigan
  • Perform signal support functions and technical assistance for military computer systems.
  • Provide technical assistance and training for local area networks.
  • Maintenance for equipment, terminal devices, assigned vehicles and power generators.
    Educational Background
    Bachelor of Arts: Law Enforcement Administration 2015 Ashford University Clinton, Iowa, USA
    Associate of Arts: Liberal Arts 2008 Wayne County Community College Detroit, MI, USA
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    Professional Summary

    Results-oriented and professional Security Officer who approaches employee security and theft prevention with careful reasoning and attentiveness. Strong law enforcement procedures and criminal law knowledge. Licensed by the State of New Jersey as a Security Guard

    Skills
    • Extensive knowledge of security procedures.
    • Licensed to carry a gun and trained to properly use fire arms.
    • Excellent analytical and observational skills.


    • Well versed in applicable local state and federal laws.
    • Ability to quickly respond to emergency situations.
    • Ability to remain calm under pressure.
    Work History
    Police Recruit , 12/2019 to 10/2020
    Atlanta Police Academy Atlanta , GA

    • Attended formal classes in the basic enforcement training course at the City designated police academy to attain certification as a Certified Police Officer.

    • Completed weekly program components as evidenced by the academy requirements and passed and related tests and/or examinations,

    • Completed additional required training in emergency vehicle operations, fire arms, first aid, and any other courses required by the departmental policies,

    • Participated in mandatory physical fitness training.

    • Continued participation in academy training is subject to adhere to all policies and procedures.

    Armed Security Officer, 01/2017 to 12/2019
    Patriot security groupKearny, New Jersey

    •Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.

    •Performed surveillance of suspects using binoculars, cameras and camcorders.

    •Secured all doors in the office and main building after hours

    •Warned offenders about rule infractions and violations and verbally evicted violators from premises.

    Armed Security Officer, 06/2016 to 12/2019
    Saint Mortiz SecurityRahway, NJ

    •Maintained a log of all visitors and handed out passes that were collected upon exit.

    • Monitored key entry and exit points and report any suspicious actions.

    • Inspect vehicles for high profile jobs where entrance was restricted.

    Secuirty Officer, 08/2015 to 01/2017
    Building Security ServicesSouth Orange, NJ
    Monitored employees by use of cameras as a prevention for theft. Reported irregularities, such as fire hazards, leaking water pipes, and security doors left unlocked.


    Aircraft Cleaner, 09/2012 to 06/2015
    Airway CleanerNewark, NJ
    •  Cleaned organized and maintained aircraft .
    • Accurately stocked aircraft inventory .
    • Assured that all need supplies made it to aircraft in timely manner. 
    Cashier, 07/2010 to 06/2012
    Wendy's 275 central ave , NJ

    Walked through entire property to assure security, including locking outside doors. I also assisted guests as request , including with room keys, directions and safety walks to guestroom.

    • Processed POS transactions, including checks, cash and credit purchases or refunds.
    Education
    Associate of Science: Social Science , 12/2016
    Essex County College - Newark, NJ
    certification /license

    •NJ Armed Security Officer License 2019 - Present

    • NJ •State Driver's License - Present

    •CPR Certification •American Red Cross -Present

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    Professional Summary

    Organized Patient Service Representative with 1 1/2 years of experience in healthcare. Adept at patient advocacy and education with a commitment to efficiency. Successful at coordinating busy offices and staying professional in stressful situations. Personable and professional under pressure. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Exceptional computer aptitude and telephone etiquette. Capable medical administrative professional. Adept at directing visitors and callers, documenting patient details.

    Skills
    • Skilled in call center operations
    • Multi-line phone operation proficiency
    • Exceptional workflow management
    • Adheres to customer service procedures
    • Strong problem solving aptitude
    • Crisis communication
    • Calm under pressure
    • Composed
    • Exceptional attention to detail
    • Exceptional communication skills
    • Quick learner
    • Articulate and well-spoken
    • Positive and friendly
    • People-oriented
    • Excellent work ethic
    • Exemplifies integrity
    • De-escalation techniques
    • Calm in emergency situations
    • Domestic violence prevention
    • Search and seizure procedures
    • Traffic control
    • Court testimony
    • Theft prevention training
    • Superior customer service
    • Electronic surveillance
    • Crisis intervention training
    • Arrest procedures
    • Conflict resolution techniques
    • Investigation documentation
    • Ethical and honest
    • Calm in crisis situations
    • Detailed report writing
    • Data entry
    • Chart pulling
    • Payment collection
    • Medical insurance
    • Insurance verifying
    • Appointment scheduling
    • Document filing
    • Medical office administration
    • Customer relations
    • Indirect patient care
    • Medical records management
    • EMR / EHR

    Work History
    01/2020 to Current
    In Home Daycare Myself Landis, NC
    • Maintained effective schedule balance between rest periods, active play and instruction.
    • Monitored entrances and exits to maintain safety and organized environments.
    • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
    • Met with parents about daily activities, positive developments and issues.
    • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
    • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
    • Planned and guided age-appropriate tasks like reading, crafts, Type and Type.
    • Kept all areas neat, clean and properly sanitized.
    01/2014 to Current
    Security Communications Dispatch Carolina Medical Center Charlotte, NC
    • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    • Effectively managed a high-volume of inbound and outbound customer calls.
    • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
    • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing excellent customer service. 
    • Greeted callers who called security to ascertain what each caller wanted or needed.
    • Demonstrated professionalism and courtesy with customers at all times.
    • Monitored alarms for Picture Perfect, Symmetry, Micro Key Solutions, Pin Point and responded accordingly.
    • Multi-Tasked 19 different hospital security via Radio Communications along with 5 in coming phone lines. 

    01/2018 to 01/2020
    Customer Service Specialist Cabarrus Family Medicine Harrisburg
    • Organized paperwork such as charts and reports for office and patient needs
    • Scheduling appointments and handling patient inquiries
    • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
    • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
    • Coordinated front office duties, including customer service, patient scheduling and billing
    • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit
    • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
    • Entered customer interaction details in Cerner to track requests, document problems and record solutions offered
    • Performed data entry with Cerner to record call notes, suggestions and questions
    07/2013 to 01/2015
    Custom Protection Officer G4s Charlotte, NC
    • Secured all doors in the office and main building after hours.
    • Circulated among visitors, patrons and employees to preserve order and protect property.
    • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
    • Monitored and reported suspicious activities to local authorities.
    • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
    • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.

    04/2011 to 07/2012
    Campus Police Livingstone College Salisbury, NC
    • Actively patrolled assigned areas to prevent and detect crimes.
    • Enforced all traffic laws and ordinances and checked speed with radar.
    • Issued warnings and citations for traffic violations.
    • Conducted thorough investigations of serious injury and fatality traffic accidents.
    • Investigated and reported crimes, accidents, offenses and damage to property.
    • Conducted preliminary investigations at the scenes of major crimes.
    • Secured crime scenes, gathered evidence and questioned witnesses.
    • Apprehended offenders and conducted interviews and interrogations.
    • Assisted in special investigations and crime prevention programs.
    • Checked all vehicle equipment for proper functioning prior to use.
    • Responded immediately to calls involving automobile accidents and criminal activity.
    • Booked suspects and processed mug shots and fingerprints.
    • Apprehended suspects, read Miranda Rights and transported offenders to jail.

    09/2005 to 09/2010
    Master Police Officer Salisbury Police Department Salisbury NC
    • Actively patrolled assigned areas to prevent and detect crimes.
    • Enforced all traffic laws and ordinances and checked speed with radar.
    • Issued warnings and citations for traffic violations.
    • Conducted thorough investigations of serious injury and fatality traffic accidents.
    • Investigated and reported crimes, accidents, offenses and damage to property.
    • Conducted preliminary investigations at the scenes of major crimes.
    • Secured crime scenes, gathered evidence and questioned witnesses.
    • Apprehended offenders and conducted interviews and interrogations.
    • Assisted in special investigations and crime prevention programs.
    • Checked all vehicle equipment for proper functioning prior to use.
    • Responded immediately to calls involving automobile accidents and criminal activity.
    • Booked suspects and processed mug shots and fingerprints.
    • Apprehended suspects, read Miranda Rights and transported offenders to jail.
    • Presented evidence at criminal trials.
    • Collected and preserved physical evidence, photographs and laboratory submissions.
    • Carefully documented statements, observations and evidentiary materials.
    • Conducted interviews with witnesses and clients.
    • Interviewed and interrogated suspects.
    • Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
    • Identified labels and stored evidence properly to verify that it was safe and secure.
    • Seized evidence for investigations, including interviews of any and all potentially involved parties.
    • Kept current on all agency and state policies, rules, regulations and statutes.
    • Obtained admissions of crimes using forensic interviewing techniques.

    09/2003 to 09/2005
    Police Officer/ School Resource China Grove Police China Grove, NC
    • Actively patrolled assigned areas to prevent and detect crimes.
    • Enforced all traffic laws and ordinances and checked speed with radar.
    • Issued warnings and citations for traffic violations.
    • Conducted thorough investigations of serious injury and fatality traffic accidents.
    • Investigated and reported crimes, accidents, offenses and damage to property.
    • Conducted preliminary investigations at the scenes of major crimes.
    • Secured crime scenes, gathered evidence and questioned witnesses.
    • Apprehended offenders and conducted interviews and interrogations.
    • Assisted in special investigations and crime prevention programs.
    • Ran personnel recruitment background investigations and interviewed potential job candidates.
    • Checked all vehicle equipment for proper functioning prior to use.
    • Responded immediately to calls involving automobile accidents and criminal activity.
    • Booked suspects and processed mug shots and fingerprints.
    • Apprehended suspects, read Miranda Rights and transported offenders to jail.
    • Taught Stranger Danger to Elementary Students.
    • Conducted S.A.V.E. (Students Against Violence Everywhere) meetings after school in Middle School. 

    Education
    2002
    Basic Law Enforcement Training : Law Enforcement
    Rowan Cabarrus Community College - Concord, NC
    1998
    High School Diploma
    South Rowan High School - China Grove, NC
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    Experience
    City of Greeley Greeley, CO Public Safety Technician 06/2019 to Current
    North Colorado Medical Center Greeley, CO K9 Security Officer 06/2017 to 06/2019

    Banner Health K9 Officer. Responsible for assists with the welfare and safety of personnel and patients; investigates critical incidents; assists employees, patients and visitors; interfaces with emergency response agencies. Working as a team and supports security duties by using the K9 for searching, crowd control, Narcotics detection, and as a deterrent for violent confrontations through the K9's presence or physical abilities, preforms position as the Lead Officer (i.e. Officer In Charge) on shift, which includes acting as a resource to other officers, coordinating their activities, and responses.

    North Colorado Medical Center Greeley, CO Security Officer I 05/2014 to 06/2017
    • Provides safety and security of staff, patients and visitors, 534 beds, 4000 personnel, across 3 local facilities in northern Colorado
    • Able to provide security services to all banner facilities in the western region including Wyoming, Colorado, Nebraska, and Nevada
    • Dispatch Center experience for 12 officers in 3 local locations at one time as well as maintain visual readiness among 2000 facilities cameras throughout our facilities across northern Colorado
    • Instrumental in in defusing any security situations as well as asset recovery in the healthcare environment
    • Effective communication skills in high stress and complex situations involving both facility, Emergency Medical Services, and Local Law enforcement personnel
    USAF KUNSAN AB KUNSA, ROK Responce Force Leader/ Security Forces Journeyman 05/2013 to 05/2014
    • Providing on Scene Commander for alarm activations, duress, and order violations.
    • Responsible for maintaining order and security for 6000 personnel, $24 Million in AA&E (weapons/ Ammunition) as well as protection of $24.Billion in US Military aircraft.
    • Vindicator Alarm Monitor
    • Weapons Qualifications- M9 Pistol, M4 Carbine, M203 40mm Gernade launcher, M240B Heavy Machine Gun, M249 Saw, M2 50 Call machine Gun, Mk19 Automatic Gernade Launcher, TAZER and ASP Certified Small Arms Expert
    USAF Minot AFB Minot , ND Response Force Leader 07/2012 to 04/2013
    • Provided on scene over watch of protection level 1 assets while in transit as well as dispersed sites.
    • Team leader of four man fire team. Responsible for responding all alarm activation's, determining the cause and neutralizing the threat.
    • Excellent Command and Control for all situations.
    • Weapons Qualifications- M9 Pistol, M4 Carbine, M203 40mm Gernade launcher, M240B Heavy Machine Gun, M249 SAW, Small Arms Expert
    Tactical Response Force Assaulter MINOT, ND 01/2011 to 07/2012
    • Responsible for areal communications on areal UH-1N Helicopter.
    • Provided quick reaction deployments and team movements to protect protection level 1 assets while in a transit.
    • Recapture recovery specialist.
    • Weapons Qualifications- M9 Pistol, M4 Carbine, M203 40mm Gernade launcher, M240B Heavy Machine Gun, M249 Saw, M24/M107 Close Precision Engagement Rifles
    UNITED STATES AIR FORCE MINOT, ND Flight Security Controller 01/2010 to 01/2011

    • Provided Command and Control for 8,500 square miles of territory and $1.07 billion in United States Global Strike Command (AFGSC) defense assets
    • Prioritizes response to missile security disaster control situations and the investigation of missile field alarms
    • Responsible for the security and accountability of numerous classified documents
    • Controls entry and exit to USAF Protection Level missile alert facilities (MAF), launch control centers (LCC) and launch facilities (LF) which store critical components and defense assets.
    • Conducts surveillance of critical facilities using Remote Visual Assessment (RVA) and Closed Circuit Television (CCTV)Directly supervises six personnelM9 Pistol, M4 Carbine, M203 40mm Gernade launcher, M240B Heavy Machine Gun, M249 Saw, Small Arms Expert
    Accomplishments
    • AF Outstanding Unit Award, AF Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Service Medal, Korean Defense Medal, Humanitarian Service Medal, AF Longevity Service, Small Arms Expert marksmanship Ribbon (Rifle) Dispatching Post and patrols in conjunction with Quick Reaction Checklist to situations ranging from Unidentified Individuals to Security Incidents involving Protection Level 2 Resources.
    • Responsible for over $24 Billion of command equipment with no deficiencies, losses or damages.Expanded multi- lateral relations with United States and South Korea to strengthen security and partnership.
    Education
    High School Diploma 2008 Windsor High School, Windsor, CO

    Some College Credit: Criminal Justice Community College of the Air Force United States less then 15 Credit Hours away from Associates Degree in Criminal Justice due to technical training from basic training, as well as my Security Forces Training School.

    Summary

    Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 5 1/2-year career in the United States Air Force. 5 years as health care security, 2 years as an Effective K9 team in the location of narcotics as well as deterrence. Effective communicator who quickly masters new roles and technologies to achieve positive results.

    Highlights

    Effective team leader,Trained in defensive tactics.

    • Crisis Prevention International (C.P.I)-2014 to present
    • Awareness, Vigilance, Avoidance, De-fence, Escape/Environment(A.V.A.D.E)-2016 to present

    Valid Colorado driver's license

    Highly motivated Extremely organized Strong Verbal Communicator.

    National Police Canine Association (N.P.C.A)

    • NARCOTICS- METH, HEROIN, COCAINE, M.D.M.A, CRACK COCAINE
    • HANDLER PROTECTION
    • Security understanding
    • Security briefings
    • Managing security breaches
    • Personal security
    • Security awareness
    • Security officer training
    • Public safety and security
    Skills
    Communication skills, Criminal Justice, Law enforcement, Team leader, Weapons, personnel training, cameras, safety, verbal deescalation
    This resume is created in 7 minutes.
    Career Focus

    Positive and upbeat Customer Service Specialist bringing over 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer & company needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Dedicated and outside-the-box strategic thinker with expertise in conflict resolution, time management, and document control.

    Core Qualifications
    • Results-oriented
    • Client-focused
    • Quick Learner
    • Adaptive team player
    • Strong organizational skills
    • Courteous demeanor
    Work Experience
    Customer Service Specialist 06/2018 to 06/2019 Flagstar Bancorp Inc Troy, MI
    • Enhanced customer satisfaction ratings by resolving account issues efficiently
    • Documented actions taken to resolve issues during service calls
    • Provided effective and timely account support in handling inbound customer requests
    • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
    • Resolved customer issues and diffused situations by listening to concerns and crafting solutions
    • Provided stellar customer service by making customers top priority and putting myself in their shoes
    Security Officer General Motors 05/2017 to 05/2018 G4S Secure Solutions & Allied Universal Pontiac, MI
    • Acted as the sole dispatcher and central point of contact for the entire compound
    • Monitored access control systems, including CCTV systems
    • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates
    • Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement
    Senior Sales Associate 07/2014 to 12/2016 Torrid Auburn Hills, MI
    • Achieved sales targets on a regular basis to enable sustained growth
    • Built customer confidence by actively listening to their concerns and giving appropriate feedback
    • Educated junior associates on sales plans, personal goals and incentives to motivate them
    Administrative Assistant 03/2010 Triumpant Life Christian Church Highland Park, MI
    • Answer and direct phone calls 
    • Organize and schedule events, meeting, and appointments 
    • Create and maintain filling system  
    Education and Training
    Associate Degree: Business Administration Oakland Community College - Waterford Campus Waterford, MI, United States
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    Professional Summary
    I'm Focused, detail-oriented with more than 4 years protecting assets and maintaining safety.  I'm well versed in identifying potential risks and using common sense and being calm in a high- stressed situation.I have knowledge of law enforcement  investigation techniques and security equipment operation. I have been trained in the use of self-defense, first aid, CPR, firearms training, non-lethal suppression and the use of deadly force. I am currently certified as a Basic Jail Officer. I use sound judgment and verbal de-escalation to keep order and avoid dangerous situations.  I'm calm under pressure and I work well in fast-paced, team-based environments. I am well versed in surveillance equipment, security, knowledgeable in criminal justice and law. In closing I believe I am very motivated, always up for a challenge and always achieve a highly successful outcome.
    Skills
    • Weapons training
    • Disaster preparedness
    • First Aid certified
    • Secret Security Clearance
    • Wiring expertise
    • Firearm and explosives handling
    • Trained in security
    • Quick learner
    • Troubleshooting
    • Routing protocols knowledge
    • Focused
    • Detail-oriented
    • Strong communication skills
    • Patient
    • Military experience
    • Superior customer service
    • Government security clearance
    • MS Office proficiency
    • Arrest procedures
    • Electronic surveillance
    • Conflict resolution techniques
    • Stationary surveillance
    • Crisis intervention training
    • Risk analysis training
    • Investigation documentation
    • Correctional facility procedures knowledge
    • Central and pod control
    • FOID card holder
    • Web content
    • Exceptional attention to detail
    • Civil law knowledge
    • De-escalation techniques
    • Calm in emergency situations
    • Emergency planning
    • Search and seizure procedures
    • Court testimony
    • Possesses physical stamina
    • Criminal law knowledge
    • Report writing
    • Probation and parole knowledge
    • Defensive tactics training
    • Report development
    • Critical thinking
    • Meeting minutes
    • Team building
    • Filing and data archiving
    • Medisoft proficient
    • Quality assurance
    • Attention to detail
    • OSHA compliance
    Work History
    Correction Officer Georgia Department Of Corrections - Brunswick, GA 12/2017 - Current
    • 40-60 hours per week worked.
    • Maintained the custody and control of 400 inmates housed in maximum-minimum  housing unit.
    • Conducted routine and emergency head counts.
    • Directed the activities of inmate crews working on maintenance, and jail operations
    • Completed intake paperwork, fingerprints and searches.
    • Made rounds at specified intervals and conducted head counts and roll calls.
    • Searched the building and grounds, living quarters and work areas for contraband.
    • Prepared, processed and maintained forms, reports, logs, records and activity journals.
    • Tracked inmates through head counts, visitor logs and scheduled activities.
    • Issued cleaning supplies, comfort items, laundry and all basic meals.
    • Escorted inmates to and from cells, court, hospitals and medical appointments.
    • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
    • Determined and assigned inmates to appropriate housing.
    • Arranged for medical and dental care of inmates.
    • Responded to inquiries from the public, other staff, inmates and visitors.
    • Created and maintained arrest files on all inmates processed through the jail.
    • Made sure holding areas were cleaned and that prisoners were served meals on time.
    • Supervised youth's daily activities, including school, meals and recreation time.
    • Observed behavior of residents individually and in groups.
    • Built solid relationships with staff and residents to help keep the institution safe and secure.
    • Established healthy relationships and maintained professional boundaries with resident offenders in the institution.
    • Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel.
    • Physically restrained juveniles when disturbances required physical intervention.
    Airmen (Military Police) Air National Guard - Garden City, GA 01/2014 - Current
    • One weekend a month total of 16 hours a month.
    • Actively patrolled assigned areas to prevent and detect crimes.
    • Checked all vehicle equipment for proper functioning prior to use.
    • Responded immediately to calls involving automobile accidents and criminal activity.
    • Evaluated complaint and emergency-request information to determine response requirements.
    • Trained in the use of tear gas and explosives.
    • Communicated urgent orders and directions effectively to team
    • Documented and processed classified materials.
    • Tracked and filed administrative paperwork and personnel folders.
    • Wrote office job descriptions and directives.
    • Prepared documents for destruction.
    • Tracked personnel and supplies within the company.
    Armed Security Officer Sizemore Security Services - Brunswick , GA 01/2016 - 01/2017
    • 40 hours per week worked.
    • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
    • Detected suspicious activities and watched for criminal acts and rule infractions.
    • Monitored and authorized entrance and departure of employees and visitors.
    • Circulated among visitors, patrons and employees to preserve order and protect property.
    • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
    • Monitored and reported suspicious activities to local authorities.
    • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
    • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
    • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
    • Denied entrance to the building to unauthorized persons.
    • Secured all doors in the office and main building after hours.
    • Inspected equipment, structures and materials to identify the cause of errors and defects.
    • Screened all passengers, crew members and employees for weapons and contraband.
    • Testified at judicial hearings and trials involving criminal acts committed against the company.
    • Performed surveillance of suspects using binoculars, cameras and camcorders.
    Broadband Technician Comcast Service Center - Brunswick, GA 01/2016 - 01/2017
    • 40-50 hours per week worked.
    • Resolved an average of 8 technical inquiries each day.
    • Repaired malfunctioning system components.
    • Positioned and terminated cables, wires and strapping.
    • Completed logs and reports according to established policies and procedures.
    • Diagnosed and repaired hardware, software and system issues.
    • Trained customers on proper operation of consumables such as rock drilling tools, ground reinforcement products and grinding equipment.
    • Calibrated and monitored devices following installation.
    • Programmed and troubleshot devices following installation.
    • Recommended system-level hardware and software installations.
    • Located and retrieved client records and monitored customer compliance.
    • Met at least 98% of deadlines and quotas for installations and repairs.
    • Attached electrical and telephone wiring to properly connect components.
    • Fed cables through access holes, roof spaces and cavity walls.
    • Drilled holes for wiring in wall studs, joists, ceilings and floors.
    • Isolated faults in units and components.
    • Evaluated and validated claims and submitted service reports to support claims.
    • Ran cables and connected receivers.
    • Tested UTP copper and fiber cabling.
    • Coordinated the work of multiple contractors.
    • Installed cable support systems and prepared workstation outlets.
    • Terminated UTP cables and fiber optic cables.
    • Delivered and set up computers, copiers and other ESI-related equipment.
    Security Officer Universal Protection Service - Brunswick, GA 01/2015 - 11/2015
    • 40 hours per week worked.
    • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
    • Detected suspicious activities and watched for criminal acts and rule infractions.
    • Monitored and authorized entrance and departure of employees and visitors.
    • Circulated among visitors, patrons and employees to preserve order and protect property.
    • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
    • Monitored and reported suspicious activities to local authorities.
    • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
    • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
    • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
    • Denied entrance to the building to unauthorized persons.
    • Secured all doors in the office and main building after hours.
    • Inspected equipment, structures and materials to identify the cause of errors and defects.
    • Screened all passengers, crew members and employees for weapons and contraband.
    • Testified at judicial hearings and trials involving criminal acts committed against the company.
    • Performed surveillance of suspects using binoculars, cameras and camcorders.
    Education
    GED Altamaha Technical College Brunswick - Brunswick 2013
    Skills · Very organized. · Try to lead by example. · Very realiable. · Do not need to be told twice. · Easily trained and can catch on quick. · Will go the extra mile and always do my best. Military Service Branch: U.S. Air Force (National Guard) Service Country: United States Rank: E-1 Airman Security Forces at the 165TH AIRLIFT WING located in Savannah GA. Most duties are providing force protection duties, guarding weapons, air bases and Air Force personnel from possible dangers.
    Certifications
    Additional Information
    • , Authorized to work in the US for any employer
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    Summary

    Audio engineer skilled in recording, mixing, and editing. Eager to bring value to a quality team. An effective communicator with excellent time management skills. 

    Skill Highlights
    • Avid Pro Tools
    • Logic Pro X
    • Audient ASP 8024
    • Solid State Logic Consoles

    • Pro Tools D-Control Console
    • MAC Proficient
    • WINDOWS Proficient
    • MS Office proficient
    Work Experience
    Arrow Security Smithtown, NY Security Officer 01/2018
    Security Officer
    Monitoring and reporting all incidents, accidents, and medical emergencies to law enforcement
    Wyandanch Union Free School District Wyandanch, NY Security Officer 09/2017

    Issued security badges and visitor passes to all guests.
    Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.
    Monitored security cameras and fire, building and alarm systems.
    Observed potential threats to the security of the building, students, and personnel.
    Checked and secured building entrances.

    Wisdom Protective Services Queens, N.Y. Security Officer 01/2016 to 07/2017

    Patrolled FEMA assistance facility and served as a general security presence and visible deterrent to crime and rule infractions. Monitored and reported all incidents, accidents and medical emergencies to law enforcement. Greeted applicants and provided pertinent assistance to Hurricane relief victims.   Assisted with investigations and observations regarding suspected incidents of employee theft and embezzlement. Issued security badges and visitor passes to all guests. Checked passes and credentials of persons seeking to enter the property. Performed electronic searches of visitors.

    Gerwin Jewish Rehabilitation Center Commack, NY Dietary aide 05/2015 to 10/2015

    Served as a nutrition service aide to departmental and food service staff to assist with patient services.

    LOVIN OVEN CATERING Sayville, NY PER DIEM SERVER (PART TIME) 10/2014 to 01/2015

    Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas, and service refrigerators. Effectively used items in stock to decrease waste and profit loss.

    N.Y. Youth Club Happauge, NY Sales Representative 06/2012 to 09/2012

    Advertising and distribution of products for a youth based non-profit organization.

    Education
    Audio Technology Diploma: Audio Technology 2018 SAE Institute, New York, NY, United States
    N.Y.S. LICENCED : Unarmed Security Guard Training 2015 S.P.T.S. Training School, NYC, NY, USA

    8 HR pre assignemnt certification

    16 HR certification

    8 HR annual certification

    High School Diploma: Regents 2014 Brentwood Ross High School, Brentwood, N.Y., USA