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Core Qualifications
  • Investigating
  • Analytics
  • NYS Penal Law
  • Psychology
  • Proficiency in Excel and Adobe
  • Writing Skills
  • Legal Research
  • Criminology 
Experience
Merchandiser Jan 2018 to Current
The Instore Group Charlotte, NC
  • Reset and restock gift card inventory 
  • Organize and locate inventory and update store spreadsheets
  • Kept comprehensive records of store inventory
Reset Merchandiser Feb 2015 to Dec 2015
ROC Merchandising Floral Park, NY
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
  • Assisted field sales representatives with special promotions by setting-up displays at aisle ends
  • Maintained store shelves by observing displays of company products
  • Audited and priced merchandise 
Merchandiser Oct 2016 to Current
TNG Smyrna, GA
  • Stock and restock inventory when shipments were received
  • Display the appropriate signage for products and sales promotions
  • Maintain visually appealing and effective displays for the entire store
Parking/Security Dec 2003 to Current
Terrordome Haunted Scream Park Newburgh, NY
  • Patrol the facility and serves as a general security presence 
  • Direct customers to parking lot 
  • Provide directions and other assistance to staff members and visitors as required
Retail Merchandiser Apr 2007 to Dec 2016
Advantage Solutions Woodcliff Lake, NJ
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
  • Assisted field sales representatives with special promotions by setting-up displays at aisle ends
  • Maintained store shelves by observing displays of company products
  • Audited and priced merchandise 
Special Officer Assistant Aug 2014 to Feb 2015
NYC Human Resources Administration Police New York, NY
  • Monitored Bronx Department of Social Services for disorderly persons or any other disturbances
  • Provided deescalating services for disputes between public assistance recipients and DSS employees
  • Counseled recipients who have been victims or who are in other bad situations
  • Assisted in arrests and violation citations
Fill-In Private Investigator Apr 2009 to May 2009
Probe Services Albany, NY
  • Undercover and mobile surveillance of workers compensation claimants suspected of fraud
  • Gathered information through pre-text
  • Searched for claimant background information through social media and other networks
  • Acted as liaison with police departments for information on alleged criminal activity by claimants
  • Analyzed data on cases
Education
Master of Science, Criminal Justice 2012 Iona College New Rochelle, NY
Bachelor of Arts, Human Services 2006 Mount St. Mary College Newburgh, NY Minors: Media Studies and Psychology

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Summary
Efficient and organized Private Investigator possessing a high level of integrity and work ethic. Experience in high level insurance claim investigations, child custody investigations, background checks, collecting and documenting evidence in detailed reports, interviewing persons of interest, conducting neighborhood canvasses, customer service, and testifying to the NYS Workers' Compensation board.
Education
2014
Bachelor of Arts: Criminology (Con. Law Enforcement)
Le Moyne College - Syracuse, NY
  • Dean's List, Criminology Club, Club Rugby, Invited by the Vice President to represent Le Moyne in front of Congress for Student Lobby Day
Work History
04/2017 to Current
Security Officer Green Mountain Concert Services
  • Promote and maintain a safe environment for employees and guests
  • Write detailed security reports

11/2015 to Current
Private Investigator Invex Investigation Agency Inc New York
  • Responsible for investigating complex NYS Workers' Compensation claims
  • Interview Claimants, Co-workers, neighbors, and anyone involved with the claim
  • Collect evidence including statements, court documents, criminal records, and pictures
  • Type concise and accurate reports depicting all aspects of investigation
  • Self-manage a flexible schedule with ever-changing times, locations, and conditions
  • Perform covert andmobile surveillance on subjects suspected of fraud 
  • Testify in New YorkState courts to validate findings of investigation as evidence

08/2014 to 11/2015
Private Investigator G4S Compliance & Investigations New York
  • Conducted general claims investigations such as statement taking and interviews
  • Represented the company to clients and court personnel
  • Performed surveillance for New York State Insurance Fund
  • Drafted detailed and thorough investigative reports

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Professional Summary

Doctor of Business Administration candidate specializing in program evaluation, analysis and management. Experienced in leading and collaborating with diverse international teams, marketing, conflict resolution and data analytic. Proven talent for analyzing problems, developing and simplifying procedures, and finding innovative solutions within multilateral organizations.

Strong background in Youth and Community program development, with managing and creating innovative programs which target youth interest. Creating and presenting Workshops on Career and Academic achievement/planning.

Skills
    Microsoft Office Suite, specialty in Microsoft Word, Excel, PowerPoint and Outlook
  • Staff training/development
  • Employee scheduling
  • Project management
  • Conflict resolution
  • Human resources management
  • Exceptional interpersonal communication
  • Budget development
Work History
Senior Exploring Executive, 06/2014 to Current
Boys Scouts of America-Greater New York Councils New York, New York
  • Administrator for 168 Explorers Units-Comprising over 4,800 Youth and 200 Law Enforcement Officers Citywide.
  • Responsible for Training and Assignment of over 200 Police Officers, School Safety Agents and Federal Agents.
  • Direct Manager for subordinate Exploring Executive & Program Specialist.
  • Member of the New York City Law Enforcement Exploring Executive Board and Program Committee.
  • Work in conjunction with NYC Exploring sponsoring agencies such as NYPD, MTA PD, FBI, DEA, U.S.
  • Customs & Border Protection, Amtrak Police, to ensure continued success of their programs.
  • Achieve progress towards specific goals and objectives, which include: program development through collaborative relationships, volunteer recruitment and training, fundraising, membership recruitment and retention.
  • Secure adequate financial support for programs in assigned area.
  • Achieve net income and participation objectives for assigned events and activities in funding ranges of $80,000 to over $110,000.
  • Responsible for expanding the number of specific career focused posts sponsored by businesses, educational organizations, government agencies, and community-based organizations through volunteers.


District Loss Prevention Investigator, 03/2014 to 06/2014
Great A&P Tea Company Montvale, New Jersey
  • Identify incidents of theft and fraud, reviewing CCTV and exception reports.
  • Conduct store audits on a weekly basis for cash shortage, security incidents, safety awareness, and creating a "Stock Loss Elmination" culture throughout district.
  • Investigate organized retail crime trends throughout district to partner with law enforcement and other retailers for apprehension and information sharing network.
  • Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
  • Organized and executed 8 undercover surveillance operations using electronic recording equipment.


Senior Target Protection Specialist, 09/2012 to 03/2014
Target Corporation New York
  • Create and help develop store crowd management plans, employee safe and secure plans.
  • Shortage action plans and high security inventory item counts.
  • Conduct preliminary investigations and follow-up investigations into theft and fraud matters for external and internal matters.
  • Installed & conducted movement of Store IP Security Cameras (PTV, Still,& Covert).
  • Develop a rapport with guest and team members to develop and maintain a safe and secure environment using store patrols and mobile exterior security patrols as well as informational interviews.


Chief Of Explorers- Commanding Officer, 01/2007 to 12/2013
New York City Police Department Brooklyn, New York


  • Head Leadership for over 3,500 NYC explorers including 8 direct subordinate explorer chiefs.
  • Developed, implement career, academic and program training publications, and programs for youth development.
  • Plan and coordinate trips and community service projects with other law enforcement agencies, along with other community partners.
  • Assist in the coordination and execution of the annual Law Enforcement Exploring Leadership Academy.
  • Developed new explorer orientation and training sessions.


Box Office Manager, 04/2009 to 07/2012
National Amusements- Multiplex Cinemas Valley Stream, New York
  • Theater Box Office manager immediately supervising 10 cashiers and manager on duty during shift for up to thirty employees.


Cashier Scheduling Manager & Theater Safe manager, Delete Delete
  • Created a welcoming and guest friendly environment for all guest and employees by addressing concerns for service complaints, safety & cleanliness along with overall movie going experience.
  • Assisted in Weekly and Daily Concession Counts and Food Service Production.
  • Developed cashier weekly schedule, a cashier-training program along with a new hire/orientation program.


Education
Master of Science: Public Administration, Current
Marist College - Poughkeepsie, New York

Coursework in Leadership, Power and Influence; Negotiations and Conflict Management; Ethical Management of Organizations; Public Budgeting.: Delete - Delete

B.S: Security Systems, 2013
State University of New York, Farmingdale State College - Farmingdale, New York
Criminal Justice- Security Systems

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Professional Summary
Dedicated and accomplished professional with 10 plus years of excelling at solving complex problems, multi-tasking, prioritizing, planning, and directing.  Motivated to delivering high quality results while growing within the organization.  Proven  ability to  interface  with  executives,  clients,  and  customers  to  meet  customer expectations  and requirements.  
Core skills and knowledge

Client Relationships

Strong work ethic

Strong communication (verbal/written)

Adaptable 

Detail-oriented

Interpersonal

Security Management

Compliance standards

Goal oriented

Highly motivated

Talent Acquisition & Training

Administrative support

Process Improvements

Investigations

Initiative

Team building/teamwork

Process Improvements

Sales
Work History
Site Security Manager, 03/2015 to Current
U.S. Security Associates Inc Cranberry Twp, Pennsylvania, United States
  • Successfully manage the client site security through leadership, guidance, and support of its 800 plus personnel, contractors, and public.
  • Successfully manage 10 full-time and 4 part-time security personnel through coaching and development.
  • Successfully developed and implemented process improvements to facility security management through emergency responses, crisis management, and incident management.
  • Successfully executed security refinements to the one million square facility while engaging with vendors to upgrade all physical security equipment, ID badge access systems, and multiple surveillance cameras.
  • Manage the databases of numerous EHS training certifications, manuals, observations, and inspections to meet compliance standards.
  • Initiated cost cutting to reduce personnel by 5% while maintaining security efficiency of the client's facility protection. 
  • Provide EHS rules and regulation compliance to contractors/visitors/personnel through guidance.
  • Developed job descriptions, sourcing candidates and interviewed in order to qualify the best candidate.
  • Evaluated employee performance, set goals, and developed improvement plans which reduced turnover by 30%.
  • Facilitated and developed strong candidate relationships for ongoing external referrals.
  • Initiated on-board orientation program materials for new employees.
  • Maintained employee personnel files, recruitment files, and hourly time records.
  • Provided a strong work ethic and immediately responding to any communication with client representatives and/or employees 24/7 for any issue of the facility.
Operational Manager, Quality Assured Cleaning Inc Columbus, Ohio, United States
  • Successfully managed 15 client sites simultaneously with an annual operating budget of $5 plus million dollars.
  • Successfully managed billable tracking reports and revamped account receivables to monitor cash flow systems more efficiently. 
  • Successfully managed  and  monitored  60  plus  employees  productivity  and provided greater  on-­hands  training,  coaching, and  development  which resulted  in  reduced  product  costs  of  7%  and  greater  efficiency.
  • Successfully developed  job  descriptions, sourcing candidates and conducted interviews on all open positions to better assess qualifications, personal character, and work ethic.
  • Initiated  new-­hire  orientation,  re-­training,  and  on-­going  meetings  with personnel  which  reduced  turnover by  30%.
  • Evaluated  employee  performance,  set  goals,  and  developed  improvement plans.
  • Increased  cross  sales  by  10%.
  • Consulting  with  clients  weekly  to  grow  client  relationships.
  • Provided a strong work ethic and immediately responding to any communication with client representatives and/or employees 24/7 for any issue of the facility.
Investigative Analyst, U.S. Office of Personnel Management Federal Investigations Pittsburgh, Pennsylvania, United States
  • Handled in-depth investigative oversight and analyst of national security investigations and complex personnel security investigations.
  • Preformed complex reviews of national security investigations through analytical review.
  • Reviewed counter-intelligence and counter-terrorism cases that were referred to the Counter-terrorism team on as needed basis.
  • Coordinated with other departments within FIS to improve processes of case review and adjudications.
  • Provided mentoring to new employees for work processes. 
Investigator, U.S. Office of Personnel Management Federal Investigations Chicago, Illinois, United States
  • Conducted case briefing, interviewing, leads, patterns, and inconsistencies on individuals involving national security and public trust.
  • Prepared detail-oriented documentation through gathering and formulating into a systematic, clear and concise report of investigations consisting of national security.
  • Communicated with managers and representatives at various U.S. Government organizations, contractor facilities, and law enforcement agencies to develop and maintain an effective working relationship. 
  • Mentored new training agendas for new investigators.
Investigative Contract Analyst, 2006 to 2009
U.S. Office of Personnel Management Federal Investigations Pittsburgh, Pennsylvania, United States
  • Handled market research on companies, products, and/or services, analyzing findings, and preparing reports on industrial capability and market changes.
  • Handled the reviewing and summarizing of product descriptions, contract line items, and performance metrics at the initiation of each acquisition action to ensure the best value to the Federal Government.
  • Supported government cost analysis for acquisitions (request for quotes/bids, requests for proposals, contract modifications, etc.) to reduce governmental spending.
  • Supported in the preparation of effective evaluation criteria and worksheets. Along with participating in technical evaluations and negotiations, writing and review of statement of work (sow), preparing correspondence required for all stages of the acquisition process in support of the FIS mission.
  • Initiated a contract SOW of a support courier contract of 10 plus million dollar (annually) that delivered case material to and from multiple locations.  
Security Officer, 07/2017 to Current
G4S Secure Solutions Cranberry Twp, PA
  • Provide 
  • Accurately documented, researched and resolved customer service issues.
Education
Bachelor of Science: Business Management, 2006
Robert Morris University - Moon Twp, Pennsylvania