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Experienced manager with excellent leadership and customer service skills.  Strong ability to communicate effectively and manage the profitability of a company.
  • Customer service oriented
  • Cash handling accuracy
  • Inventory control procedures
  • Ability to mediate disputes
  • Loss prevention comprehension
  • Excellent communication skills
  • Quick learner
  • File/records maintenance
04/2014 to 01/2015
Store Manager Major Surplus Gardena, CA
As the store manager I was responsible for daily functions of the retail store and the six employees that worked under my supervision.  Some of the basic essentials of running the store included:
-scheduling staff
-stock counts/ ordering inventory
-assisting customers

03/2006 to 10/2009
Loss Prevention Nordstrom Brea, CA As a Loss Prevention agent my duties included detecting and apprehending shoplifters, conducting inventory control audits, and monitoring employee activities and identifying possible theft.
11/1994 to Current
Owner The Gear Box La Habra, CA Online sales on The Gear Box website and selling through a 3rd party.  Sales include bulk orders for police departments, military and security companies.  Responsibilities include all business finances, maintenance of the website, buying/ordering products from manufacturers, communication with customers and vendors, and processing and shipping orders.
05/1990 to 12/2003
Loss Prevention Manager Nordstrom As a Loss Prevention Manager I was responsible for the Loss Prevention employees, departments costs (wages and supplies), inventory control audits and procedures, apprehending shoplifters, identifying employee theft, conducting monthly Loss Prevention training, and new hire orientation.  

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March 2017
Florida Department Corrections Raiford, FL Canteen Manager/Field Training Officer/Recruiter 40 hrs. Per Week
  • Planned and executed recruitment events to bring in area candidates.

  • Built and strengthened relationships with representatives of local college campuses in order to create a solid pipeline.

  • Assisted with the registration of employee benefits such as health insurance, 401k plans and flexible spending accounts.

  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

  • Conducted new employee orientation to foster positive attitude toward organizational objectives.

  • Presented training information via role playing, simulations and team exercises.

  • Created effective training course objectives, course content and all materials.

  • Directed 24 yearly training courses for 50 participants.

  • Conducted evaluations of training courses to uncover areas in need of improvement.

  • Monitored training costs to maintain the training budget.

  • Planned and led training programs on staff development.

  • Mentored team members to succeed and advance within the department and company.

  • Analyzed each department's training needs and developed new training programs based on the analysis.

  • Purchased food and supplies according to department needs.

  • Created and adjusted department schedules and individual shift assignments.

  • Identified items in stock for first use to decrease waste and profit loss.

  • Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies. Established and managed effective controls for labor and inventory costs.

  • Responded to customer concerns in a knowledgeable and professional manner.

  • Managed and trained over 10 employees on best practices and protocols to ensure optimal productivity.

  • Managed business documentation and updates with latest information.

November 2005
Florida Department Of Corrections Raiford, FL Field Trainining Officer/Medical Transport Schedular 40 Hrs. per Week .
  • Conducts small group and individual activities based on differentiated learning needs.

  • Organizes physician appointments and travel schedules.

  • Organizes food preparation, event activities and accommodations for large training assemblies.

  • Teaches weekly internal classes to more than 15 new employees.

  • Leads learning enhancement classes focused on improving academic and people skills needed for success in the workforce.

  • Offers specific training programs to help employees maintain and improve job skills.

  • Evaluates training materials prepared by instructors.

  • Develops and delivered all technical training materials.

  • Designs and created daily lesson plans for activities.

  • Plans and led training programs on staff development.

  • Designs training modules that implemented strategic business practices and organizational behavior training concepts.

  • Develops testing and evaluation procedures.

  • Safely transports inmates to and from work sites.

  • Work with practice PFC and authorization personnel to ensure that all insurance and authorization requirements are in place. 

  • Conducts internal security checks and distributed meals.

  • Continually monitors dormitories for inappropriate activity.

  • Schedules follow up office visits, labs and treatments for inmates. .

  • Conducts pre-trip and post-trip equipment inspections of transport vehicles and equipment.

  • Writes daily reports that included recommendations for further treatment strategies and diagnostic efforts.

  • Provide appropriate follow up for missed and cancelled appointments  

  • Schedule outpatient appointments/testing. 

  • Routinely reviews housing assignments and reassigned inmates when needed.

  • Screen potential new patients and collect and process all necessary records and documentation prior to scheduling. 

  • Maintains communications with all other areas of the facility at all times.

  • Demonstrate an understanding of patient confidentiality to protect the patient and clinic/corporation

  •  Screen potential new patients and collect and process all necessary records and documentation prior to scheduling.

  • Attends regular trainings and maintained appropriate certifications

November 1998
July 2004
Hastings Youth Academy Hastings, FL Unit Manager/Medical Record Keeper 40 Hrs. Per Week

  •  Collect and accurately record patient demographics including insurance

  • Explained human resources policies and procedures to all employees.

  • Conducted telephone and onsite exit interviews for all employees.

  • Answered employee questions during the entrance and exit interview processes.

  • Selected and interviewed candidates for all available positions.

  • Created job descriptions to attract a targeted talent pool within the market wage range.

  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.

  • Audited job postings for old, pending, on-hold and draft positions.

  • Organized employee schedules, department phone lists and business card orders. Continually monitored dormitories for inappropriate activity.

  • Conducted internal security checks and distributed meals.

  • Counseled juveniles on day-to-day reality oriented problems.

  • Served as a member of the treatment staffing team to develop a rehabilitative program for juveniles.

  • Supervised the activities of adolescents in a residential setting.

  • Enforced resident behavior management system and wrote incident reports for infractions.

  • Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.

  • Maintained correct physical head count at all times.

  • Assisted with properly processing records requests.

  • Worked with management to ensure paperwork was received and processed correctly.

  • Scanned incoming documentation. Consolidated diverse medical records.

  • Wrote reports, emails, memoranda, letters and releases.

  • Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.

May 1997
July 1999
Handy Way E. Palatka , FL Manager 40 Hrs. per week

  • Reorganized the sales floor to meet company demands.

  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

  • Determined staff promotions and demotions, and terminated employees when necessary.

  • Completed a series of training sessions to advance from Assistant Manager to Store Manager.

  • Fulfilled customer shipping needs using UPS and USPS methods.

  • Completed weekly schedules according to payroll policies.

  • Trained all new managers on store procedures and policies.

  • Maintained daily record of all transactions.

  • Wrote order supply requests to replenish merchandise.

  • Trained staff to deliver outstanding customer service.

  • Analyzed marketing information and translated it into strategic plans.

  • Addressed and corrected sales staff communication issues in a tactful and effective manner.

  • Contributed to merchandising ideas at team sale meetings.

January 1995
April 1997
Scotty's Palatka, Florida Loss Prevention Manager 40 Hrs. Per week

  • Designed security policies, alarm response protocols and access card guidelines.

  • Recommended improvements in security systems and procedures.

  • Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.

  • Monitored the entire facility using CCTV while simultaneously performing dispatch duties.

  • Hired, trained and managed a staff of 12

  • Conducted site reviews and security audits and made recommendations to management based on findings.

  • Counseled management on how to cut spending without compromising the safety and security of the company's assets.

  • Managed staff schedules for all shifts and events to minimize overtime costs.  associates.

Education and Training
Columbia College Jacksonville Naval Air Station, FL, US Bachelor of Science: Criminal Justice

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Professional Summary
Loss Prevention and Security professional with over a decade of experience in conducting investigations related to property crime, internal integrity and dishonesty, apprehension and prosecution, inventory control, shrink, and training
Work History
Loss Prevention Manager 09/2016 to Current
Lowe's Home Improvement Victoria, BC
  • Worked directly with store management to reduce inventory shrink
  • Implemented, managed, and trained associates in corporate security policy and procedures
  • Facilitated Joint Health and Safety Committee meetings
  • Validated cycle counts and departmental shrink audits
Operations Manager 05/2014 to 04/2016
Footprints Security Patrol Inc Courtenay, BC
  • Managed the North Island office space employing 50 workers
  • Responsible for the hiring, progressive discipline, and termination of employees
  • Established operational objectives and work plans and delegated assignments to subordinate managers
  • Planning and coordination for large outdoor events, and partnering with law enforcement and local officials
  • Completed performance reviews each quarter, offering praise and recommendations for improvement
Investigator 10/2007 to 05/2014
Xpera Risk Mitigation and Investigation Coquitlam, BC
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences for presentation as evidence in Court
  • Performed surveillance of suspects using binoculars, cameras and camcorders.
  • Managed the Remote Monitoring Center
  • Loss Prevention Officer recruitment and training
  • Scheduling and Supervision for 50 Employees
  • Processed both internal and external case sheets.
  • Promoted business' development by building and maintaining relationships with new clients.
Diploma in Business Administration: Business Administration 2002 University of Victoria - Victoria, BC, Canada
Occupational First Aid Level 1
Provincial Security, Private Investigator, CCTV licence
Valid Canadian Passport & Nexus Card

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Professional Summary
Seasoned Loss Prevention Leader with 15+ years of excellent communication skills in retail leadership. Committed to training and coaching store staff in the latest loss prevention and store operational techniques. High-level professional  with passion who specializes in fraud prevention and asset protection. Flexible and an expert at juggling multiple tasks and working under pressure.
  • Interview and interrogation techniques.
  • Lean Six Sigma Training; yellow belt.
  • APIS Case Management System.
  • CCTV and Exception reporting systems including Genetec, Intellex, Aspect and Navistor.
  • Windows XP proficiency
  • Skilled in conflict resolution
  • Process implementation
  • Risk management processes and analysis
  • Productive team leadership.
Work History
Regional Loss Prevention Manager, 01/2016
HomeGoods/TJX Marlborough, MA
  • Lead and develop 10 District Loss Prevention Managers to increase performance. 
  • Reduced Shrink to under 1.0% while exceeding $1 Billion in sales throughout 115 stores.
  • Cultivate and strengthen partnerships with executive staff to increase business growth through multi channel collaboration.
  • Store visits with Regional Vice President at high risk locations to ensure operational effectiveness.
  • Conduct safety investigations with district leadership to promote a culture of safety and integrity in the workplace.
  • Certified a group of store managers in Crisis Prevention Institute-Workplace Violence Training; focused on problem resolution and identifying potential violent situations.
  • Oversee new store openings throughout he United States.
  • Deliver accurate verbal and written reports to various departments as needed.  
District Loss Prevention Manager, 01/2006 to 01/2014
HomeGoods/TJX Philadelphia, PA
  • Developed and monitored loss prevention associates and store staff to improve store operational compliance.
  • Supervised internal/external theft resolution programs.
  • Taught fact-finding and investigative techniques to LP associates.
  • Maintained a high level of partnership between loss prevention and store staff.
  • Supported Loss Prevention programs with focus on shrink and safety awareness.
  • Responsible for recruiting and the continuous development of loss prevention staff.
  • Analyzed exception reports to uncover and investigate embedded theft.
  • Conducted Shrink and Cash Control Assessments to identify non-compliance areas and develop associates in proper procedures.
  • Supported staff with new store openings in multiple markets.
Loss Prevention Investigator, 01/2002 to 01/2006
HomeGoods/TJX Chicago, IL
  • Accountable for initial training and ongoing development of internal investigations.
  • Analyzed exception reporting within region.
  • Promoted Shrink and Safety awareness with store associates throughout district/region.
  • Maintained external apprehensions as well as internal investigation standards.
  • Administrative duties such as internal/external case management productivity.
Associate Degree: Criminal Justice, 2006
Elgin Community College - Elgin