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Experienced manager with excellent leadership and customer service skills.  Strong ability to communicate effectively and manage the profitability of a company.
  • Customer service oriented
  • Cash handling accuracy
  • Inventory control procedures
  • Ability to mediate disputes
  • Loss prevention comprehension
  • Excellent communication skills
  • Quick learner
  • File/records maintenance
04/2014 to 01/2015
Store Manager Major Surplus Gardena, CA
As the store manager I was responsible for daily functions of the retail store and the six employees that worked under my supervision.  Some of the basic essentials of running the store included:
-scheduling staff
-stock counts/ ordering inventory
-assisting customers

03/2006 to 10/2009
Loss Prevention Nordstrom Brea, CA As a Loss Prevention agent my duties included detecting and apprehending shoplifters, conducting inventory control audits, and monitoring employee activities and identifying possible theft.
11/1994 to Current
Owner The Gear Box La Habra, CA Online sales on The Gear Box website and selling through a 3rd party.  Sales include bulk orders for police departments, military and security companies.  Responsibilities include all business finances, maintenance of the website, buying/ordering products from manufacturers, communication with customers and vendors, and processing and shipping orders.
05/1990 to 12/2003
Loss Prevention Manager Nordstrom As a Loss Prevention Manager I was responsible for the Loss Prevention employees, departments costs (wages and supplies), inventory control audits and procedures, apprehending shoplifters, identifying employee theft, conducting monthly Loss Prevention training, and new hire orientation.  
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March 2017
Florida Department Corrections Raiford, FL Canteen Manager/Field Training Officer/Recruiter 40 hrs. Per Week
  • Planned and executed recruitment events to bring in area candidates.

  • Built and strengthened relationships with representatives of local college campuses in order to create a solid pipeline.

  • Assisted with the registration of employee benefits such as health insurance, 401k plans and flexible spending accounts.

  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

  • Conducted new employee orientation to foster positive attitude toward organizational objectives.

  • Presented training information via role playing, simulations and team exercises.

  • Created effective training course objectives, course content and all materials.

  • Directed 24 yearly training courses for 50 participants.

  • Conducted evaluations of training courses to uncover areas in need of improvement.

  • Monitored training costs to maintain the training budget.

  • Planned and led training programs on staff development.

  • Mentored team members to succeed and advance within the department and company.

  • Analyzed each department's training needs and developed new training programs based on the analysis.

  • Purchased food and supplies according to department needs.

  • Created and adjusted department schedules and individual shift assignments.

  • Identified items in stock for first use to decrease waste and profit loss.

  • Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies. Established and managed effective controls for labor and inventory costs.

  • Responded to customer concerns in a knowledgeable and professional manner.

  • Managed and trained over 10 employees on best practices and protocols to ensure optimal productivity.

  • Managed business documentation and updates with latest information.

November 2005
Florida Department Of Corrections Raiford, FL Field Trainining Officer/Medical Transport Schedular 40 Hrs. per Week .
  • Conducts small group and individual activities based on differentiated learning needs.

  • Organizes physician appointments and travel schedules.

  • Organizes food preparation, event activities and accommodations for large training assemblies.

  • Teaches weekly internal classes to more than 15 new employees.

  • Leads learning enhancement classes focused on improving academic and people skills needed for success in the workforce.

  • Offers specific training programs to help employees maintain and improve job skills.

  • Evaluates training materials prepared by instructors.

  • Develops and delivered all technical training materials.

  • Designs and created daily lesson plans for activities.

  • Plans and led training programs on staff development.

  • Designs training modules that implemented strategic business practices and organizational behavior training concepts.

  • Develops testing and evaluation procedures.

  • Safely transports inmates to and from work sites.

  • Work with practice PFC and authorization personnel to ensure that all insurance and authorization requirements are in place. 

  • Conducts internal security checks and distributed meals.

  • Continually monitors dormitories for inappropriate activity.

  • Schedules follow up office visits, labs and treatments for inmates. .

  • Conducts pre-trip and post-trip equipment inspections of transport vehicles and equipment.

  • Writes daily reports that included recommendations for further treatment strategies and diagnostic efforts.

  • Provide appropriate follow up for missed and cancelled appointments  

  • Schedule outpatient appointments/testing. 

  • Routinely reviews housing assignments and reassigned inmates when needed.

  • Screen potential new patients and collect and process all necessary records and documentation prior to scheduling. 

  • Maintains communications with all other areas of the facility at all times.

  • Demonstrate an understanding of patient confidentiality to protect the patient and clinic/corporation

  •  Screen potential new patients and collect and process all necessary records and documentation prior to scheduling.

  • Attends regular trainings and maintained appropriate certifications

November 1998
July 2004
Hastings Youth Academy Hastings, FL Unit Manager/Medical Record Keeper 40 Hrs. Per Week

  •  Collect and accurately record patient demographics including insurance

  • Explained human resources policies and procedures to all employees.

  • Conducted telephone and onsite exit interviews for all employees.

  • Answered employee questions during the entrance and exit interview processes.

  • Selected and interviewed candidates for all available positions.

  • Created job descriptions to attract a targeted talent pool within the market wage range.

  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.

  • Audited job postings for old, pending, on-hold and draft positions.

  • Organized employee schedules, department phone lists and business card orders. Continually monitored dormitories for inappropriate activity.

  • Conducted internal security checks and distributed meals.

  • Counseled juveniles on day-to-day reality oriented problems.

  • Served as a member of the treatment staffing team to develop a rehabilitative program for juveniles.

  • Supervised the activities of adolescents in a residential setting.

  • Enforced resident behavior management system and wrote incident reports for infractions.

  • Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.

  • Maintained correct physical head count at all times.

  • Assisted with properly processing records requests.

  • Worked with management to ensure paperwork was received and processed correctly.

  • Scanned incoming documentation. Consolidated diverse medical records.

  • Wrote reports, emails, memoranda, letters and releases.

  • Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.

May 1997
July 1999
Handy Way E. Palatka , FL Manager 40 Hrs. per week

  • Reorganized the sales floor to meet company demands.

  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

  • Determined staff promotions and demotions, and terminated employees when necessary.

  • Completed a series of training sessions to advance from Assistant Manager to Store Manager.

  • Fulfilled customer shipping needs using UPS and USPS methods.

  • Completed weekly schedules according to payroll policies.

  • Trained all new managers on store procedures and policies.

  • Maintained daily record of all transactions.

  • Wrote order supply requests to replenish merchandise.

  • Trained staff to deliver outstanding customer service.

  • Analyzed marketing information and translated it into strategic plans.

  • Addressed and corrected sales staff communication issues in a tactful and effective manner.

  • Contributed to merchandising ideas at team sale meetings.

January 1995
April 1997
Scotty's Palatka, Florida Loss Prevention Manager 40 Hrs. Per week

  • Designed security policies, alarm response protocols and access card guidelines.

  • Recommended improvements in security systems and procedures.

  • Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.

  • Monitored the entire facility using CCTV while simultaneously performing dispatch duties.

  • Hired, trained and managed a staff of 12

  • Conducted site reviews and security audits and made recommendations to management based on findings.

  • Counseled management on how to cut spending without compromising the safety and security of the company's assets.

  • Managed staff schedules for all shifts and events to minimize overtime costs.  associates.

Education and Training
Columbia College Jacksonville Naval Air Station, FL, US Bachelor of Science: Criminal Justice
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Professional Summary
Loss Prevention and Security professional with over a decade of experience in conducting investigations related to property crime, internal integrity and dishonesty, apprehension and prosecution, inventory control, shrink, and training
Work History
Loss Prevention Manager 09/2016 to Current
Lowe's Home Improvement Victoria, BC
  • Worked directly with store management to reduce inventory shrink
  • Implemented, managed, and trained associates in corporate security policy and procedures
  • Facilitated Joint Health and Safety Committee meetings
  • Validated cycle counts and departmental shrink audits
Operations Manager 05/2014 to 04/2016
Footprints Security Patrol Inc Courtenay, BC
  • Managed the North Island office space employing 50 workers
  • Responsible for the hiring, progressive discipline, and termination of employees
  • Established operational objectives and work plans and delegated assignments to subordinate managers
  • Planning and coordination for large outdoor events, and partnering with law enforcement and local officials
  • Completed performance reviews each quarter, offering praise and recommendations for improvement
Investigator 10/2007 to 05/2014
Xpera Risk Mitigation and Investigation Coquitlam, BC
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences for presentation as evidence in Court
  • Performed surveillance of suspects using binoculars, cameras and camcorders.
  • Managed the Remote Monitoring Center
  • Loss Prevention Officer recruitment and training
  • Scheduling and Supervision for 50 Employees
  • Processed both internal and external case sheets.
  • Promoted business' development by building and maintaining relationships with new clients.
Diploma in Business Administration: Business Administration 2002 University of Victoria - Victoria, BC, Canada
Occupational First Aid Level 1
Provincial Security, Private Investigator, CCTV licence
Valid Canadian Passport & Nexus Card
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Capable Bartender passionate about serving in a warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and a sense of humor in a demanding environment. Looking to bring a history of exceptional service to a growing restaurant.
  • Liquor, beer and wine knowledge
  • Responsible alcohol service
  • Attending multiple customers
  • Engaging personality
  • Positive attitude
  • Handling difficult customers
  • Flexible schedule availability
  • Honest, trustworthy and punctual
  • Management and leadership experience
  • Neat and clean in appearance
  • On time and reliable
  • Willing to work late hours
Work History
Bartender, 03/2014 to Current
Red Robin Gourmet Burgers Fayetteville, NY
  • Maintain updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
  • Expertly prepare both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
  • Display friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
Client Service Specialist, 12/2012 to 06/2015
Compassionate Care Veterinary Hospital Manlius, NY
  • Booking appointments while maximizing the Doctors schedule, working with care credit and pet insurance.
  • Greeting customers, keeping the front waiting area clean, stocking inventory.
  • Patient check in and discharge.
  • Review services rendered and instructions for any medications prescribed for the the pet.
  • Maintained a clean reception area, including lounge and associated areas.
Bartender, 04/2011 to 03/2014
Tullys Good Times Syracuse, NY
  • Set up bar for operation, obtained cash bank and stocked the service bar.
  • Maintained a consistent, regular attendance record.
  • Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction.
Store Manager, 11/2010 to 02/2011
Platos Closet Syracuse, NY
  • Leader of buying, merchandising, visual, loss prevention, payroll.
  • Analyze reports to continuously monitor and react to changing demands due to trends and sales patterns.
  • Counted cash drawers and made bank deposits.
  • Instructed staff on appropriately handling difficult and complicated sales.
Loss Prevention Manager, 09/2008 to 10/2010
Macys Syracuse, NY
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Scheduled and led weekly store meetings for all employees.
  • Completed profit and loss performance reports.
  • Worked with store management to implement company safety programs and awareness, reducing workers compensation costs.
  • Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
  • Analyzed and investigated all incidents alongside functional management and store supervisors.
Human Resources Administrator, 03/2008 to 08/2008
Macy\'s Clay, NY
  • Process and review employment applications to evaluate qualifications or eligibility of applicants.
  • Arrange for advertising or posting of job vacancies, and notify eligible workers of position availability.
  • Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
Bachelor of Arts: Public Justice, December 2002
SUNY Oswego - Oswego, NY
  • Course work includes: Speech and Communication, Advance Science and Mathematics, Sociology and Psychology
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Professional Summary
Valuable life experiences have provided me an education that cannot be paid for, which I utilize daily in my personal and professional life. I am looking for a service oriented company to grow with in the behavioral health field where I can provide compassion, support, and empathy for clients. 
  • Communication Skills
  • Exceptional Problem Solver
  • Client Files Management
  • Culturally sensitive
  • Strong public speaker
  • Adept at conflict resolution
Work History
Behavioral Health Services Recovery Coach, 01/2017 to Current
Marc Community Resource Mesa, AZ
  • Educates and supports clients in implementing a range of relapse prevention and harm-reduction strategies
  • Helps clients navigate recovery support systems and access resources including health and wellness, housing, employment, and other professional and non-professional services
  • Provides services that meet the needs of adults who have substance abuse problems, are seriously mentally ill, or have co-occurring disorders
  • Demonstrates and maintains professional and productive working relationships with all agency departments, staff, board, members, and community
Loss Prevention Manager, 03/2005 to 06/2011
Kohl's Department Store Phoenix
  • Mediated conflicts within associate staff and guests to deescalate and resolve underlying issues; Deterred and apprehended persons responsible for theft 
  • Prepared a variety of confidential documents and reports; Maintained confidentiality of internal/external investigations
  • Trained all new Loss Prevention personnel; Gained experience in READ method of approaching issues in a non-confrontational manner
Private Investigator, 06/2003 to 01/2006
Kolb, Stewart and Associates Inc. Phoenix
  • Specialized in Undercover Narcotic Investigations and Protection; Worked on Civil Liability and Workers Compensation cases
  • Gained experience interview diverse populations; Obtained ability to maintain confidentiality
Certification: Religious Studies, 2000
University of Arizona - Tuscon

GPA 3.9/4.0

Relevant Course Work: LDS Institute two year course/LDS Mission two year service

  • Substance Abuse Recovery Course; December 2016
  • Peer Support Training Program; March 2017
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Professional Summary
Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills, and an extensive background in security and loss prevention.
  • Guard Card
  • Adherence to high customer service standards
  • Customer-focused
  • Hourly shift management
  • Superior customer service
  • Arrest procedures
  • Risk analysis training
  • Investigation documentation
  • Financial reporting
  • Budget development
  • Cash flow analysis
  • Customer relations
  • Excellent time management skills
  • Effective workflow management
Work History
Lead Security 03/2016 to Current
Saddle Ranch Chop House Hollywood, California
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored and reported suspicious activities to local authorities.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Second Shift Ndt Supervisor/Assistant Floor Manager 02/2015 to 03/2016
Sapphire Gentlemen's Club Las Vegas, Nevada
  • Communicated operational issues and changes to supervisor on regular basis.
  • Coordinated and monitored vendor maintenance for large repairs.
  • Routinely checked identification of patrons purchasing alcoholic beverages.
  • Organized special events in the club, including receptions, promotions and VIP Bottle Service.
  • Upheld strict cash handling procedures.
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
Security Officer 04/2014 to 03/2015
Little Darlings Las Vegas, Nevada
  • Secured all doors in the office and main building after hours.
  • Denied entrance to the building to unauthorized persons.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Monitored and reported suspicious activities to local authorities.

  • Escorted problem guest off of property.
Loss Prevention Manager 01/2007 to 06/2014
Macy's Valencia, California
  • Advised security team and conducted investigations of significant threats and the loss or misappropriation of assets.
  • Monitored the department's contribution to total store shortage reduction and prevention programs.
  • Apprehended shoplifters.
  • Conducted random and scheduled shortage audits of high dollar items.
  • Partnered with the Los Angeles County Sheriffs Department to organize high theft prevention plans.
High School Diploma: 2004 Valencia High School - Valencia, California
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Professional Summary
I am looking for a position where my skills and experience can be used to enhance company productivity.
  • Exceptional communication skills
  • Quick learner
  • Proficient in customer service
  • Service-oriented team player
  • Multi-tasking ability
  • Computer proficiency
Work History
Cashier/Food Prep , 07/2016 to Current
Eddy's Kitchen LLC. North Plainfield, NJ
  • Politely assisted customers in person and via telephone.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
  • Prepared daily food items, and cooked simple foods and beverages
  • Received customer payments.
Customer Service/Call Center Representative, 05/2010 to 01/2016
One Call Concepts, Inc. Piscataway, NJ
  • Process inbound calls for New Jersey's Dig Safe program Extensive date entry and caller interaction for a high volume call center Quickly and accurately process utility mark out requests while providing excellent customer service.
Loss Prevention Manager, 11/2007 to 01/2010
Lowe's Home Improvement Hillsborough/ Piscataway, NJ
Management position responsible for protecting store assets Responsible for validating all corporate LP policies including cash control, damages, RTMs, safety and Hazmat Initiate internal and external theft investigations using CCTV and store reports Research shrink trends and item investigations.
APC/Lead Cash Office/HR Manager/Department Mgr, 09/1998 to 09/2007
Wal-Mart Stores Inc
As Asset Protection Coordinator insured proper controls were in place to control inventory and shrink As Cash Office Lead duties included bank deposit preparation, investigating cash discrepancies, returned check collection and preparing management reports As HR Manager duties included hiring, orientation and training of new associates. Maintained personnel files as required by law Responsibilities as a Department manager included inventory control, shrink control, merchandizing, supervision of associates and providing excellent customer service.
High School Diploma: Jun 1977
East Brunswick High School - East Brunswick, NJ
Member of American Academy of Professional Coders. Successfully completed courses in Administrative Medical Specialist with Medical Billing and Coding and Medical Terminology through Rutgers University Division of Continuing Studies     (July 2016)
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Professional Summary
Experienced Investigator strong in program management, crisis intervention, surveillance, conflict resolution, team training and leadership.  I am a former officer in the New York Police Department. I will reduce shrink,  vulnerabilities and risk while increasing safety, compliance and profitability for your organization.
  • Adaptability to learn new technology and techniques (Video surveillance systems on body, on premise or vehicle)
  • Managerial and Leadership experience in single and multi-unit positions
  • Excellent analytical skills
  • Organizational change management

  • Background investigations
  • Detailed report writing
  • Calm in crisis situations
  • Ethical and honest
  • Strategic Planning and Goal-Setting
  • Operations and Project Management
Work History
Corporate Investigator 01/2015 to 01/2018
7-Eleven Inc Dallas, TX
  • Conducted 1300+ internal and external Corporate level fraud investigations.
  • Successfully resolved 10 investigative cases through steps of litigation.
  • Coordinated high profile investigation with HSI and ICE to conduct arrests of illegal store employees in New York.
  • Partnered with local, state and federal law enforcement in criminal investigations, in one case, recovering $1M+ in theft from a franchisee and his associates (News article: https://goo.gl/4r11f1) 
  • Utilized corporate reporting of POS analytics, exception based reporting, recorded covert shops, internal and external video to identify major areas of vulnerability as it relates to theft, fraud, loss, and compliance.
  • Review and handle video retention for all Liability claims submitted by Sedgwick and Broadspire.
Private Investigator (NYS Licensed and Bonded) 06/2012 to 01/2015
7-Eleven Inc New York
  • Conducted static surveillance with the use of sophisticated video and camera equipment (to include van and body cameras).
  • Identified mobile surveillance utilized in order to identify Subject's movement and activity.
  • Composed detailed reports documenting investigative activity to include evidence identified, collected and maintained.
  • Conducted background research on subjects, vehicles and other assets utilizing TLO.
  • Assisted AP team in Store take backs, ensuring security and safety during the process.
Loss Prevention Manager 12/2009 to 06/2012
Kmart Corporation Bridgehampton, NY
  • Created and implemented loss prevention and shrink programs, hold monthly shrink meetings, review and analyze shrink related reports.
  • Oversaw safety programs, conducted monthly safety meetings to quality review of all accident claims.
  • Hired, trained, managed and nurtured a successful staff.
  • Completed Security details for Celebrity appearances and signings at Kmart locations.
Area Loss Prevention Manager 02/2008 to 12/2009
Lowe's Home Improvement Long Island (multiple areas), NY
  • Analyzed and controlled inventory for multiple Long Island locations while working to effectively reduce shrink.
  • Developed shortage strategies and programs to help control inventory as well as drove safety programs and culture within each location.
  • Regulate Safety and Hazmat programs and train new and existing employees on company rules and regulations.
  • Performed daily audits of multiple store operations and communicate results while conducting internal, external, and ORT investigations.
  • Investigated general liability and worker's compensation claims.
Internal Corporate Auditor and Field Auditor 03/2001 to 07/2007
Sleepy's Mattress Professionals Bethpage, NY
  • Communicated with Executives, District and Regional Managers daily to maintain and ensure compliance within the showrooms and corporate warehouse
  • Created all department  documents (forms, report templates, checklists) to be used by all members of the Audit Department
  • Effectively reduced shrink within the corporate warehouse and Nassau/Suffolk Showrooms.
  • Conducted weekly compliance audits and monthly inventory audits of Nassau & Suffolk County showrooms 
Bachelor of Arts: Criminal Justice (Maj), Criminology (Min) June 2004 (Cum Laude) John Jay College of Criminal Justice - New York, NY
Interview and Interrogation Certification: 2010 Wicklander-Zulawski - Distance Learning