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Directed all security and emergency management facets of the hospital while attending nursing school. Upon graduation of nursing school performed all facets of emergency care in a level 4 emergency room and perform nursing care at urgent care clinic
Teach Health Science, Medical Terminology, Emergency Medical Technician classes to high school students and boys soccer coach
Highly-motivated professional with more than eight years of public administration experience. Proven track record in monitoring various types of contracts, grants, loans, reporting, researching,analyzing financial records, investigating, customer service, problem solving, auditing, and enforcing laws.
City of Toledo representative for the MBE/EDGE Committee at The University of Toledo.
Board of Award/Review Committee member for contracts over a $100,000.
Partners Empowering Community Safety committee "PECS".
United Way African American Leadership Council.
Toledo Regional Chamber of Commerce.
Passionate, creative human resources professional with broad experience in HR. A proven leader, coach, mentor, and motivator of high performance teams with over 20 years experience.
Ability to turnaround poorly managed processes by putting tools in place to catapult teams, programs and projects to new levels and expertly deliver continuous process improvement and customer service.
Analyze and define SAP human resource functions and business processes. Evaluate user needs and performs functional configuration and maintenance tasks for company's SAP human resources module according to operational and business needs.
Responsible for web development and support using Sharepoint application at Clorox. Ability to develop and maintain collaborative and effective work spaces within the system for all levels of the HR organization
•Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements and implementing change.
Responded to the inquiries from Human Resources, employees, payroll and financial institutions relating to the PS/SP prospectus, benefits, plan text, policies and accounting procedures. Became lead and managed a group of 5.
Analyzed reports and assisted in ongoing support. Used trends and metrics to lead and drive program and process improvements.
Responded to questions from the HR community regarding procedures for maintaining HR data. Worked as a liaison between the technical and business side to resolve system problems. Ability to develop and maintain collaborative and effective working relationships at all levels of the organization
Conducted training classes for the Human Resource System and developed training materials. Tested new telephone technology for HRIS voice response system and implemented to field. Developed and tested HR Service Center procedures and documentation for us company wide.
Customer Service, Team Building,Training, Documentation, Reporting, Benefits, Business Processes, Coaching, Crisis Management, Functional, HRIS, Human Resource, Leadership, Lotus Notes, MS Office Suite, Sharepoint 2010, SAP, Process Improvement, Project Management, Team Management, Call Center Lead.