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Education and Training
2016
Bachelor of Science: Psychology University of Georgia Athens, GA
2016
Filmmaking Production Certificate: Georgia Film Academy Gwinnett Technical College Lawrenceville, GA
Experience
05/2019 to Current
Transportation Security Officer Transportation Security Administration Salt Lake City, UT
  • Maintain and operate security equipment such as X-Ray, AIT, WTMD, etc.
  • Follow basic and advanced procedures and guidelines to divest property
  • Search and seized contraband and searched persons for any anomalies
  • Provided exemplary customer service skills to explain protocols and procedures to the public
  • Watched each individual to assess demeanor and reported any odd or suspicious behavior
  • Calmly assessed and articulated the needs of special needs passengers

Full Time: 40 Hours per week

05/2018 to 05/2019
Transportation Security Officer Transportation Security Administration Saint Thomas, Virgin Islands
  • Maintain and operate security equipment such as X-Ray, AIT, WTMD, etc.
  • Follow basic and advanced procedures and guidelines to divest property
  • Search and seized contraband and searched persons for any anomalies
  • Provided exemplary customer service skills to explain protocols and procedures to the public
  • Watched each individual to assess demeanor and reported any odd or suspicious behavior
  • Calmly assessed and articulated the needs of special needs passengers
08/2017 to 01/2018
Realtor Berkshire Hathaway HomeServices Atlanta, GA
  • Worked with clients to locate suitable housing
  • Counseled customers on market current status for residential and land markets
  • Negotiated contract offers and stipulations
  • Generated leads and databases for company
  • Organized and held Open Houses for clients


Full Time: 40 Hours per week

01/2017 to 02/2018
Team Member Lead Regal Entertainment ATLANTA, GA
  • Lead employee closings of theater
  • Sold tickets and promoted memberships in box office
  • Prepared food for customers in kitchen and concession stands
  • Held each team member accountable for achieving brand and performance goals.
  • Maintained clean theaters and hallways


August Employee of The Month

Part Time: Average 25 Hours Per Week

10/2015 to 05/2016
Staff Reporter The Red And Black Newspaper Athens, GA
  • Gathered information to report and write news of editor's choice on political views and interviews on business owners from entrepreneurs to celebrities
  • Interviewed major public figures and school faculty 
  • Collected and analyzed facts about newsworthy events by interview, investigation or observation
  • Generated previews and reviews of popular concerts, films, and television
  • Organized facts for stories on businesses and local events before strict deadlines

Part Time: 20 Hours Per Week 

05/2015 to 08/2015
Electronics Team Member Target Corporation Atlanta, GA
  • Team up with coworkers to ensure proper customer satisfaction
  • Organized and zoned three areas of store
  • Responded to customer inquiries and requests in timely fashion
  • Restocked products into correct locations Managed cash register and electronics product keys

​Part Time: 35 Hours Per Week

08/2014 to 05/2016
National News Chair WUOG 90.5 FM Athens
  • Prepare and deliver local and national news
  • Gather and rewrite material so it will convey required information and fit specific time slots
  • Interview key campus and faculty figures
  • Presented local news and feature reports in the public radio style on both local and national news programs. 
Activities and Honors
Atlanta Realtors Association (ARA)
National Association of Realtors (NAR)
Skills
  • Microsoft Windows operation systems, MS Word, Excel, Powerpoint, Office 
  • Conversational Spanish
  • Effective interviewer
  • Copyediting and proofreading
  • Clean driving record
  • WordPress
  • HTML
Certifications
  • Georgia Real Estate Salesperson License 
  • OSHA 10 General Safety
This resume is created in 7 minutes.
Summary

Over the last 10 years working as a Non-commissioned Officer and as a domestic Violence advocate in a major healthcare facility and for The national domestic Hotline, I quickly learned a substantial amount of tools and skills and was educated on deescalation tactics, conflict resolution skills, and managing aggressive behavior as well as actively using compassion professionally during high risk situations. In my position I was excepted to use sound judgment during crisis and emergency situations internally and external while keeping a positive professional demeanor. Bringing strong work ethic and excellent organizational skills to any setting and shifting the power back to the victim survivor.

Skills
  • CCTV surveillance
  • Interior and exterior patrol
  • Screening wands
  • Shift work experience
  • First Aid and CPR certified
  • Two-way Radios 
  • Observant
  • High level of integrity
  • Report writing
  • Investigative skills
  • Crime prevention methods
  • Patrol Vehicle operations  
  • Psychiatric and mental health care
  • Superb interpersonal skills
  • Strong communication skills
  • Loss prevention
  • Cheerful and energetic
  • Team leadership
Experience
Domestic Violence Advocate | 04/2019 to 05/2020
The National Domestic Violence Hotline - AUSTIN, Texas

Produced referrals for various community resources, housing and transportation services.

  • Interviewed clients by phone to determine services to best address specific needs.
  • Liaised between clients and community agencies to arrange assistance in housing, education and child care for clients.
  • Provided counseling and emotional support to victims and survivor experiencing domestic violence mentally physically and as well sexually. Collaborated in develop Safety procedures for exiting Domestically violence charged dynamic relationships.
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Security Officer | 11/2013 to 04/2019
HSS Inc. - Austin, Tx

During my time at HSS.Inc and NAMC my job entailed providing a constant security presence for patients and guest during my patrol in and around the campus property. Mostly acting as visible deterrent to criminal activity and rule infractions. Answering to alarms and investigated disturbances throughout the hospital. When requested, my position required I coordinate with police, fire and EMT services. I monitored access control systems, including CCTV systems and acted daily as the sole dispatcher and central point of contact for the entire campus as well as ensured HIPAA compliance was present and monitored patients with acute conditions.

Security Liaison | 01/2014 to 10/2014
Holiday Inn at Lady bird Lake - Austin, tx

My daily and nightly duties were to prevent  hotel damage, car thief, solicitation, and hotel policy violators. My physical objective was to maintain constant presence throughout the property inside and out around the clock. and assist with arriving guest and their bags while remaing attentive to guest and their visitors during their stay at the hotel property. I Issued criminal trespass warnings, conducted site reviews and security audits and made recommendations to management based on findings.

Pit Boss/Team Lead | 10/2010 to 10/2011
Amy's Ice Cream - Austin, TX

Daily operations consisted of Opening and closing of the store, which included counting cash drawers and making bank deposits. Resolved guest complaints promptly and professionally. Helped customers select products that best fit their personal needs. Offered exceptional customer service to differentiate and promote the company brand. Communicated information to customers about product quality, value and style. Carefully maintained sanitation, health and safety standards in all work areas. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.

Education and Training
Gary Job Crops - San, Marcos, TX, united states
Human Service Worker Diploma
Human Service and Technology, 2010

Skills learned; proper and professional communication with Supervisors, Peers, or Subordinates — providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. Learned and located resouces for within the community .Make decisions and Solving Problems — analyzing information and evaluating results to choose the best solution and solve problems.

Austin High School - Austin, TX, united states
High School Diploma
2008
Activities and Honors
  • Level II Certified Security Officer
  • Texas Youth & Child Care Worker Association Certification
  • Certified in Managing Aggressive Behavior
  • Human Service Worker Certification
  • Lead Singer of Austin based musical group Cap City Band 2015-current
 
References
  • GWE.INC Greg Williams
  • HSS.INC Wanda Schaner
  • NAMC Misty Rowislon
  • NAMC Mesha Kimble
  • IRS Cindy Harrison
  • NAMC Angel Martinez
  • TheHotline Franchesca Bush
This resume is created in 7 minutes.
Professional Summary
A skilled and motivated professional in the public health and health and wellness industry.  An exceptional communicator who has strong leadership and relationship-building skills that consistently and reliably protects the health and well-being of individuals, families, and communities through promotion, education, advocacy, leadership and encouragement.
Skills
  • MS: Windows, Word, Excel, and PowerPoint
  • Creating public health service announcements
  • Creating professional presentations
  • Relationship building
  • Conflict resolution
  • Research
  • Patient support and advocacy
  • Wellness
  • Timeline management
  • Strong oral and written communication skills
  • Charismatic and inspirational public speaker
  • Strong work ethic
  • Analytical thinker
  • Takes initiative
  • Organizational development
  • Interpersonal skills
  • Problem-solving
  • Personable and trustworthy
  • Effective leader
  • Operations management
  • Goal attainment
  • Staff training/development
Education
Master of Public Health: M.P.H., December 2015
Purdue University Global - Davenport, IA
  • GPA: 4.0                                    
  • Graduated Summa Cum Laude                                    
  • Golden Key Honors                                    
  • President's List Honors
Bachelor of Science: Health and Wellness, October 2012
Purdue University Global - Davenport, IA
  • GPA: 3.95
  • Graduated Magna Cum Laude
  • Golden Key Honors
  • President's List Honors
Bachelor of Arts: Justice Studies, January 2009
Montclair State University - Montclair, NJ
  • Emphasis in Justice Systems
  • Minor in Sociology
Relevant Coursework
  • Stress-Critical Issues in Management and Prevention / Mapping the Mind-Body Divide
  • Creating Wellness: Psychological and Spiritual Aspects of Healing
  • Contemporary Diet and Nutrition / Whole Foods Production
  • Nutrition Across the Human Life Cycle / Nutrition for Special Populations
  • Health Behavior Theory and Health Policy
  • Cultural Diversity in Public Health / Health Education and Communication
  • Organizational Development for Healthcare
  • Occupational and Environmental Health / Principles of Epidemiology
  • Disaster Management for Public Health Professionals
  • Grant and Contract Writing / Public Health Program Development
  • Human Sexuality / Sociology of Sexuality
  • Sociology of the Family / Sociology of Gender
  • Current Trends in Exercise & Fitness-Aging Well Across the Lifespan
Work History
General Manager , 04/2019 to Current
Planet FitnessWest Berlin, NJ
  • Worked with support teams to resolve issues with product, service or accounting areas.
  • Worked directly with management, regional manager, and team member developer to brainstorm, discuss strategy and mitigate issues.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maintained organized, safe and clean facility to keep productivity high and maximize customer satisfaction.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Trained, coached and mentored staff.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Public Health Consultant/Educator, 01/2016 to Current
Self-EmployedTabernacle, NJ
  • Performs speaking engagements in local communities on teen suicide prevention, including the warning signs and how to support someone who is contemplating suicide (developed and provides informational pamphlets with phone numbers and names of support groups).
  • Arranges discussion groups for adolescents and teens who have been or are being bullied in order to have an open dialogue about their experiences.
  • Offers information sessions to senior citizens about the rapid increase of sexually transmitted diseases and ways to prevent the spread of them, and cancer health literacy and the effects on older adults with cancer.
Health And Wellness Consultant (Holistic), 09/2015 to Current
Self-EmployedTabernacle, NJ
  • Works directly with individuals by offering advice about healthy meal plans and the role of diet, the benefits of regular exercise, strategies to deal with stress, preventive medicine, and personal wellness.
  • Promotes the use of goals to help with overcoming negative lifestyle factors, choices, and behaviors.
  • Responsible for educating and providing recommendations to individuals who are seeking alternative forms of healing and treatment.
  • Responsible for providing support and resources on coping with loss, grief, and trauma.
Team Member (Planet Fitness) , 04/2018 to 04/2019
Planet FitnessWest Berlin, NJ
  • Entered details such as payments, account information and call logs into computer.
  • Assisted members in by answering questions, responding to inquiries and handling telephone requests.
  • Logged and scanned supporting documentation information in member files.
  • Demonstrated awareness of liability issues.
  • Worked directly with management.
  • Taught members the proper use of workout and fitness equipment.
  • Scheduled and conducted fitness orientation appointments with new members.
  • Maintained cleanliness of the group fitness room, mirrors, floor and fitness equipment.
  • Served as a point of reference for fitness expertise within the club.
  • Greeted and interacted with members and guests as they entered and exited the facility.
  • Conducted facility tours per week to interested guests.
  • Promoted a safe and interactive environment for members.
Public Health Educator , 05/2017 to 09/2017
Monmouth Regional High SchoolTinton Falls, NJ
  • Provided assistance and support, informational material, and education when needed in regards to LGBTQIA+ (Lesbian, Gay, Bisexual, Transgender, Queer, Intersex, and Asexual) students.
  • Created trainings (cultural competency) to assist educators and staff in developing individual and interactive awareness and understandings, and to recognize certain cultural knowledge that will help them to work with students from diverse cultural and linguistic backgrounds.
Banquet Server, 01/2013 to 08/2017
Branches CateringWest Long Branch, NJ
  • Follow all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Develop and maintain positive working relationships with others to reach business goals.
  • Consistently provide professional, friendly and engaging service.
Public Health Educator/Health And Wellness Consultant, 05/2013 to 04/2017
Project LIVENewark, NJ
  • Public Health Educator/Health and Wellness Consultant to Supportive Housing Counselors and Consumers
  • Advised counselors and managers on public health issues regarding consumers.
  • Provided recommendations and guidance on healthy diets with a fixed income, workout plans, strategies to reduce stress, and in buying nutritional items that were needed when consumers were recently diagnosed with a medical condition.
Residential Counselor, 03/2009 to 04/2013
Carrier Clinic: East Mountain Youth LodgeBelle Mead, NJ
  • Responsible for providing 24 hours care on a close and personal basis.                           
  • Assisted in establishing an appropriate home environment that provided supervision and support for a range of daily living activities for group home residents and day to day household functions of the lodge.
Banquets, Hostess, Dining Room Attendant, Security Officer, 01/2005 to 03/2009
Marriott Corporation (Bridgewater Marriott)Bridgewater, NJ

**Employee of the Month

  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Immediately reported accidents or unsafe conditions to manager.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Patrolled all areas of the property; conducted daily physical hazard inspections; assisted during emergency situations; and defused disturbances.
Probation Office Intern (Juvenile Probation Intern), 07/2008 to 12/2008
Somerset County CourthouseSomerville, NJ
  • Organized client documentation by checking files and verifying completeness of notes.
  • Screened offender referrals sentenced to probation and completed intake interviews and paperwork.
  • Oversaw community service, observed court decisions, acted as a conditional discharge officer, participated in searching houses, and filled in for probation officers when they were out of the office.
Certifications
  • CPR and First Aid 
  • Certificate in Immunization Essentials 
  • Certificate in Epidemiology in Public Health 
  • Certificate in Study Types in Epidemiology
  • Certificate of Course Completion in Global Health 
  • Certificate of Course Completion Recognizing an Outbreak
  • Certificate in Introduction to an Outbreak Investigation
  • Certificate in Incident Command System for Healthcare/Hospitals (FEMA) 
  • Certificate in Applying ICS to Healthcare Organizations for Hospitals (FEMA) 
  • Certificate in National Institutes of Health Office of Extramural Research training course in “Protecting Human Research Participants” 
Additional Information
  • Volunteerism: Breast Cancer Awareness walks and runs, Women's Center at Montclair State University, and Hurricane Sandy Relief  
  • Understanding of the Readiness of Change and PAR-Q Questionnaire  
  • Knowledge of disaster management roles
  • Developed a CARE project: Are schools free from mold after Hurricane Sandy?
  • Created a health and wellness business plan: Attention on alternative methods for those that are dealing with grief, stress, loss, health issues, and negative life changing events (Second Chances: The Integrated Approach to Healing)
  • Developed a proposal for cultural competency training for hospitals
  • Created health promotion campaigns: Chewing Tobacco and Kidney Disease
  • Created educational powerpoint presentations: Immunizations, Cultural Competency, Super-Sized Sugary Drinks vs Legalizing Marijuana, Teen Suicide, Organic vs Conventional, Nutrition Education, and Health and Wellness Perspectives
  • Prepared and developed a lecture for a course: Complementary and Alternative Medicine (powerpoint, lecture notes, handouts, and syllabus)
  • Developed a public health program (Cancer Health Literacy Outreach Program for Older Adults)
  • Created pamphlets: Why Whole Foods are Great for You and Teen Suicide Prevention
  • Developed public health service announcements: School Entry Immunizations for Children and Radon: The silent killer
  • Capstone report (thesis): Cancer Health Literacy Outreach Program: Cancer Health Literacy and the Effects on Older Adults with Cancer
Portfolio

Furnished upon request 

**Examples in the above mentioned can be seen in portfolio

This resume is created in 7 minutes.
Professional Summary
I am a friendly, loyal, and a clearly dedicated individual who has an ambition to succeed in any given environment. I love to learn and am always up for a challenge for whatever situation. I get along well with others, and I also work efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Skills
  • People-oriented Self Motivated
  • Quick learner
  • Multitasking
  • PC and computer software
  • Problem Solving
  • Organizing
  • Communication
  • Superior customer service
Work History
Loss Prevention Officer 06/2015 to Current
Marriott International Anaheim, California
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Investigated and resolved guest inquiries and complaints in a timely and empathetic manner.
  • Effectively communicated with departments such as Front Desk, Housekeeping, Engineering, sales, marketing and administrative teams on a daily basis.
  • Circulated among visitors, guests, and employees to preserve order and protect property.
  • Conduct daily physical hazard inspections
  • Responded to accidents, contacted EMS or administered first aid/CPR as required. 
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Followed up with Marriott claims regarding reports that were submitted 
  • Conducted worker's compensation paper work with associates that were injured while on company time
  • Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
  • Answered/Followed up with Lost and Found calls 
Security Officer 07/2013 to 06/2015
Professional Security Consultants Los Angeles, CA
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Supervised a team of 5 security personnel during a given shift.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored and reported suspicious activities to local authorities.
  • Secured all doors in the office and main building after hours.
  • Denied entrance to the building to unauthorized persons.
  • Inspected equipment, structures and materials to identify the cause of errors and defects.
  • Monitored CCTV systems and reviewed footage for local crimes in the area with Santa Ana Police Department.
Education
High School Diploma 2013 Villa Park High School - Villa Park
Associate of Science Golden West College - Huntington Beach, CA
Certifications
  • California Guard Card
  • First Aid/CPR/AED Certified 
  • Proprietary Private Security Officer licensed (PPSO)