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Summary

A true professional with over 20 years experience in Customer Service. I have a proven track record for customer satisfaction and attention to detail. I am versatile, motivated and people-oriented professional that demonstrates a superior degree of leadership, training and managing.

Skills
  • General plumbing
  • Cleaning and sanitizing
  • Detail orientation
  • Customer service skills
  • Strong communication skills
  • Flexible schedule
Experience
04/2018 - Current Maintenance Worker Walmart | Philadelphia, PA
  • Set up, positioned, and removed materials and furniture to prepare facility for special events.
  • Washed, cleaned and disinfected equipment and common areas.
  • Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
  • Ensured that trash cans were emptied and all refuse was disposed of properly at the end of each shift.
  • Polished glass surfaces or windows and cleaned or buffed tile floors through safe utilization of industrial cleaning agents and equipment.
  • Oversaw the upkeep of the entire facility and notified supervisors of service repair needs.
08/2007 - 08/2017 Unarmed Security Guard Securitas Security Services USA Inc. | Philadelphia, Pa
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
  • Reported all incidents, accidents and medical emergencies to law enforcement.
  • Responded quickly to medical emergencies, bomb threats and fire alarms.
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
  • Investigated calls and complaints involving fire, theft, accident and hazard reports.
  • Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.
  • Continuously monitored security cameras and fire, building and alarm systems.
04/2007 - 08/2007 Sales Associate/Cashier Stein Mart | Beaufort, SC
  • Completed purchases with cash, credit and debit payment methods.
  • Provided professional and courteous service at all times.
  • Tracked merchandise clothes on racks, balanced cash register, remove security devices from clothing.
  • Operated cash register with proficiency.
  • Assessed customer needs and responded to questions.
03/2005 - 04/2007 Sales Supervisor Burkes Outlet | Beaufort, SC
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Served as liaison between customers, store personnel and various store departments.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Trained new employees on company customer service policies and service level standards.
Education and Training
1985 High School Diploma: General Studies Wade Hampton High School | Hampton, SC
This resume is created in 7 minutes.
Professional Summary

Security Guard equipped with an excellent memory and awareness of surrounding people, events and facilities. Exercises sound judgment during crisis and emergency situations.

Skills
  • Team leader
  • Hard working and self-motivated
  • Weapons training
  • Self-motivated
  • Fast learner
  • Flexible schedule
  • Mathematical aptitude
  • Superior customer service
  • Risk analysis training
Work History
Unarmed Security Guard, 09/2017 to Current
Code 3 Security & Protection Services Inc. Hanover, MD
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Performed surveillance of suspects 
  • Circulated among visitors, patrons and employees to preserve order and protect property.
Security Officer Unarmed, 10/2017 to Current
Phoenix Protective Solutions Upper Marlboro, Maryland
  •  Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
  • Answer alarms and investigate disturbances.
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
  • Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Check surveillance cameras periodically to identify disruptions or unlawful acts
  • Provide assistance to people in need
Key Holder, 09/2017
Sports Zone Elite Beltway Plaza Greenbelt, Maryland
  • Replenish merchandise on selling floor
  • Maintain stockroom organization and cleanliness
  • Conduct merchandise transfers and process damages
  • Assist with merchandise floor moves and other merchandise projects as needed
  • Adhere to all safety and security policies and procedures


Warehouse Associate, 09/2011 to 10/2013
Macy's Washington, District of Columbia
  • Learned, referenced and applied product knowledge information.
  • Rotated manufacturer products as needed.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
  • Used item numbers to properly stock warehouse.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
Assistant Manager, 10/2010 to 09/2011
Five Guys College Park, Maryland
  • Assists the Manager or Supervisor in supervising associates; maintaining a friendly, efficient, and appealing environment for associates and customers
  • Operates cash register and receives payment from customer in cash or credit card, accurately counts and provides change to customers as required while following all customer service and cash handling policies and procedures
  • Assists in locating, reconciling, and verifying the accuracy of transactions and operates equipment with peripheral electronic data processing
  • Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), and proving feedback and training.
  • Ensure all security procedures are executed (safe procedures, open/close procedures etc.).
Certifications

Maryland State Police Certified Qualification Score  handgun permit class. 

 

Semi-automatic handgun with a score of 93% with a score of 232/250

Education
GED: 2010
Northewestern High School - Adelphia, MD
This resume is created in 7 minutes.
Summary
I am seeking employment with a company where I can grow and use my talents and skills to grow and expand the company. I am motivated to learn new trades and skills. Interested in growing a career and fostering leadership capabilities.
Skills
  • Microsoft Word
  • Power-Points
  • Excel
  • Awards/Honors
  • CPR/First Aid
  • Safety procedures knowledge
  • Works well independently
  • Effective at multi-tasking
  • Capable of heavy lifting
  • Self-motivated
  • Dependable and reliable
  • Commercial structures
  • Efficient with all painting tools
  • Power and hand tools
Work History
Unarmed Security Officer, 02/2017 to Current
Allied Universal Philadelphia, PA
  • Observe and report.
  • Concierge.
  • Patrol U.S.
  • Security Associates.
01/2017
Unarmed Security Officer PA
  • Observe and report.
  • Concierge Champion National Security.
Unarmed Security Officer, 10/2016
Philadelphia, PA
  • Observe and report.
  • Patrol the area.
Construction Laborer, 06/2015 to 01/2017
Odin Properties Philadelphia, PA
  • Gather the labor for the day and distribute it to each worker, lifting 75lbs or more.
  • Clean up.
  • Demolition.
  • Carpentry Nicetown CDC.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Completed tear-down of existing structures and prepared for new construction.
  • Provided accurate measurements and estimates for all projects
Administrative Assistant, 06/2014 to 08/2014
Nicetown CDC Philadelphia, PA
  • Performing clerical task, such as arranging letters, memoranda, invoices and important documents.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
Education
2016
Mastery Charter School - Philadelphia, PA
3.43
High School Diploma: 2016
Mastery - Philadelphia
  • 3.43 GPA
  • Emphasis in Literature & Composition
Accomplishments
  • Received numerous letters of recommendation and overall appreciation from customers.
  • Trained and mentored team members.
This resume is created in 7 minutes.
Summary
Security officer possessing strong work ethics, time management, safety, and communication skills seeking a shop hand position where I can enhance and grow my skills in knowledge to lead others to achieve their desired goals.
Experience
GUARDIAN CPP LLC January 2018 to Current Armed Security Officer
Shreveport, LA
Secure the job site from any harm or threat. Conduct security patrol around the job site.
Allied Universal September 2017 to January 2018 Unarmed Security Officer
Shreveport, Louisiana
  • Inspection and patrol of onsite parking, including the report of all motor violations.
  • Consistent Monitoring and maintaining all fire safety risers.
  • Preforming safety walk-throughs of common area and vendor stores.
  • Conducting investigations of all potential criminal and non-criminal incidents including person on person crime.
  • Exhibiting excellent customer service skill.
  • Reporting of all incidents including medical emergencies to proper chain of command.
  • Performing all mandatory administrative duties.
R360 Environmental Solutions of Louisiana May 2017 to September 2017 Temporary labor hand
Elm Grove, LA
  • Washed inside of tanks, replace pumps and pump parts as needed.
  • Helping injection hands as well as helping inside office.
Crawfish Palace June 2015 to May 2016 Delivery driver
Haughton, LA
  • Haul crawfish to one site to another.
  • Loading and unloading truck on site.
Edge Oilfield Service November 2011 to December 2012 Labor Hand
Sibley, LA
  • Clean parts/ tools, paint, and rebuild oilfield equipment and operate forklifts.
Petro Truck Stop March 2011 to May 2015 Tire And Lube Technician
  • Checked or replaced gas/ oil filters
  • Changed oil
  • Checked and changed tires as needed
  • Changed air breaks
  • Welded broken parts on trailer if needed
Skills
  • Tanker wash supervisor  
  • Forklift Operations
  • Office Administration
  • Receptionist
  • Welding
  • Security professional
  • intermittent auto mechanic  
Education and Training
Shreveport Votec- flux core & wire welding
Shreveport Job Corps- office administration
Allied Universal- mall security officer
Lincoln Township Fire Department- CPR, fire & rescue, emergency response dispatcher
In house shop auto mechanic
Certifications & License
  • CPR certified
  • Office Administration certificate
  • Welding certificate
  • Fork left operations license
  • Louisiana security officer license