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Professional Summary

Ambitious Interior Design Assistant eager to further grow skills in the field. Knowledgeable about applying understanding of human behavior to create functional and beautiful spaces. Desiring a new role with room for professional growth. Skilled at creating concept plans, elevations and construction documents for interior spaces. Positive and upbeat professional with a disciplined approach and eye for details.Resourceful and driven professional with 2+ years experience. Experience using Chief Architect software.

Skills
  • Customer service
  • 3D Rendering 
  • Inventory stocking
  • Merchandising familiarity
  • Friendly demeanor
  • Computer proficiency
  • Team leader
  • Extremely organized
  • Construction packages preparation
  • Material selection
  • Self-motivated work ethic
  • Opening and closing procedures
  • Customer-oriented
  • Natural leader
  • Organizing materials
  • Time management skills
  • Excellent attention to detail
  • Photo editing (Adobe Photoshop)
  • Marketing and advertising
  • Excellent communication skills
Work History
08/2018 to 07/2019
Sales Floor Associate HT Home Design Stockton, CA
  • Greeted customers and prospects upon showroom entry.
  • Maintained showroom samples and catalog libraries for customer viewing.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Delivered outstanding service to high end clients to not only maintain but to extend relationship for future business opportunities.
  • Asked open-ended questions to ascertain what types of products or services customer required.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Generated estimates and invoices for projects.
  • Assisted clients with budget considerations and made recommendations for kitchen and bathroom remodels.
  • Documented shipping information for each order and tracked packages when necessary
  • Processed payments, including credit and debit card transactions.
  • Photographed finished projects.
  • Interfaced effectively with design team members, including contractors, subcontractors, delivery drivers, and vendors by phone, email and in person to resolve issues and discuss ideas.
08/2016 to 08/2018
Interior Design Lab Aide San Joaquin Delta College Stockton, CA
  • Works directly with Interior Design students to complete projects and design boards using Chief Architect design software.
  • Assisted students with creating functional floor plans and well designed spaces.
  • Developed space planning concepts and selection of color palettes and material presentations.
  • Created professional presentations using chief architect to creatively communicate design intent and direction.
  • Coached students on public speaking and presentation skills.
  • Encourage students to think critically, introduce new design resources and styles.
  • Organize design library.
  • Specified proper products and materials for each project.
  • Carefully reviewed contractor submittals of finish materials.
  • Updated and maintained graphics library records.
05/2017 to 09/2017
Cashier The Home Depot Stoctkon, CA
  • Responded to customer requests and directed to merchandise.
  • Kept work areas clean, neat and organized for maximum productivity.
  • Notified management of security, vandalism and theft concerns.
  • Directed customers to store locations.
  • Received customer payments.
  • Greeted customers promptly.
  • Described products and services in detail.
  • Completed purchases using Point of Sale systems.
  • Responded to customer concerns with friendly and knowledgeable service.
10/2013 to 05/2017
Student Ambassador San Joaquin Delta College Marketing and outreach department Stockton, CA
  • Fostered students commitment to lifelong learning by connecting them with degree programs and staff and touring them through the college.
  • Trained new student ambassadors in various office tasks such as filing, answering phone calls , creating call logs,packing for community events, and giving tours.
  • Taught new student ambassadors on how to give tours and how to connect with prospective students effectively.
  • Demonstrated a continued commitment to graduate success through full participation in the college community.
10/2011 to 11/2013
Sales Associate Batteries Plus Bulbs Stockton, CA
  • Welcomed customers into the store and helped them locate items.
  • Mentored new sales associates to contribute to the stores positive culture.
  • Prepared merchandise for sales floor.
  • Charge and test all batteries before reaching sales floor.
  • Installed batteries in wide range of items from watches to cars.
  • Suggested accessories and complementary purchases.
  • Responsible for accepting and processing all vendor returns
  • Monitored entrances, exits and fitting rooms for signs of theft.
  • Kept work areas clean and neat at all times.
  • Provided repeat customers with exceptional care and attention.
  • Updated computer inventory listings.
  • Prepared outgoing shipments.
  • Worked collaboratively in team environment.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
Education
2021
Bachelor of Science: Interior Architecture (Design)
California State University, Sacramento - Sacramento, CA
2017
Associate of Arts: Interior Design
San Joaquin Delta College - Stockton, CA
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Summary
Talented Accounts Receivable Specialist bringing 4 years of experience in collections, cash application, and financial services. In-depth knowledge of database and collection software usage. Key strengths include improving processes, providing superior customer service and executing effective collections operations.
Skills
  • Excellent multi-tasker
  • Strong communication skills
  • Pleasant demeanor
  • Strong organizational skills
  • Effective team player
  • Staff training and development
  • Cash handling accuracy
  • Dependable and reliable
  • Employee scheduling
  • Advanced clerical knowledge
  • Advanced clerical knowledge
  • Advanced clerical knowledge
  • AR and AP expertise
  • Meticulous attention to detail
  • Self-directed
  • Spreadsheet management
  • QuickBooks expert
  • Sharp problem solver
  • Quick learner
Experience
San Diego Zoo March 2018 to June 2018 Temporary Data Entry Clerk
San Diego, CA
  • Identified and resolved system and account issues
  • Verified that information in the computer system was up-to-date and accurate
  • Organized files, developed spreadsheets, emailed reports and scanned documents
  • Handled and processed membership information
  • Created databases and spreadsheets to improve membership management and reporting accuracy
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency
  • Created and maintained spreadsheets using Excel functions and calculations to develop reports and lists
  • Coordinated daily and weekly schedules to monthly calendar obligations for 5 of the data entry clerks.
  • Dispersed incoming memberships to the data entry team throughout the office
  • Created a Procedures Manuel to assist other data entry clerks on how to download and create internet membership reports
  • Organized, discovered, and reported missing reports and payments
  • Helped to implement more organization within the Membership and Development team
  • Renewed and created new internet, credit card, and check membership subscriptions
  • Upgraded memberships
  • Set up contracts for members to pay partially throughout the year
  • Processed overpayments of a membership
Genesis Consulting Group Inc May 2013 to August 2017 Accounting Assistant
San Mateo, CA
  • Assisted with month-end closing and prepared reconciliations of balance sheet accounts.
  • Reconciled bank and credit card accounts
  • Opened and assigned new customer accounts in Quickbooks
  • Filed documents according to the date they were received
  • Performed accounts receivable duties including entering payments and preparing bank deposits
  • Entered accounts payable and audited employee expense reports
  • Ordered supplies for the office
  • W-9 Maintenance and 1099 Reporting 
  • Deposited checks at the bank
  • Entered journal entries
  • Prepared depreciation entries.
Crunch Gym August 2012 to June 2013 Front Desk Associate
San Mateo, CA
  • Ability to multi-task by answering phone calls, greeting clients, folding towels, answering any questions the clients had.
  • Accommodated clients' requests.
  • Stocked the drinks and energy bars and recorded the count at the end of the night.
  • Produced a membership inquiry list for the Sales Team.
  • Gathered and ran the laundry for the clients to ensure customer satisfaction
  • Put away weights at the end of the night
  • Printed membership dues for the clients
  • Canceled memberships for clients
  • Put memberships on hold for clients
  • Maintained a positive attitude and produced excellent customer service.
Ross October 2009 to July 2010 Markdown Associate
Daly City, CA
  • Scanned all items for discounted price
  • Cashier Training
  • Assisted customers with their store needs
  • Dressing Room Training
  • Put away items that the customers did not want
  • Assisted with set up of a brand new store
  • Scanned items quickly and efficiently to ensure the store hit it's goals
Michael's Arts & Crafts May 2007 to October 2007 Sales Associate
Emeryville, CA
  • Assisted customers and helped them with their upcoming art projects
  • Knowledge of the cash register
  • Scanned items for stock analysis
  • Stocked shelves
  • Assisted the framing department with customer service and framing
  • Set up layouts for new merchandise
  • Put away items that the customers did not want
  • Created floral arrangements when extra assistance was needed
Education and Training
College of San Mateo Master of Science: Marriage, Family, and Child Counseling San Mateo, CA, United States Currently Enrolled
Arizona State University 2017 Bachelor of Science: Sociology Phoenix, AZ, United States Graduated with a 3.60 GPA at Arizona State University.
College of San Mateo Accounting San Mateo, CA, USA
Received an Accounting Certificate and Accounting Assistant Certificate.
Classes taken: Accounting Procedures, Financial Accounting, Spreadsheet 1 EXCEL/Windows, Spreadsheet 2 EXCEL/Windows, Quickbooks Payroll/Merchandising, Ten-Key Skills Quickbooks Set Up/Service Bus., Managerial Accounting, Business 100, Computer Systems in Business
California College of the Arts Painting/Drawing/Ceramics Oakland, CA, United States CCACA 2011 conference participation in Davis, CA
Mid-Peninsula High School 2006 High School Diploma Menlo Park, CA, United States
Technical Skills
Quickbooks Online, Quickbooks Pro/Premier, Excel, Word, Powerpoint, Filemaker Pro, Work Front, Galaxy, Raiser's Edge, Outlook, Zoho
Community Service
  • Crisis Counselor at Crisis Text Line 07/2019 - Present
  • Put up fliers for the San Diego International Film Festival 2018
  • Bartender for the San Diego International Film Festival 2018
  • Sorted and packaged food for families at San Francisco-Marin Food Bank 2017
  • Aided with the San Jose Rock n' Roll Half Marathon 2014
  • Volunteered at the Open Heart Yoga Conference 2014
  • Sorted and packaged food for families at Second Harvest Food Bank 2004-05
  • Sorted recycling at Good Earth Recycling 2003
  • Tutored and assisted in the 2nd Grade classroom for Indian Hills Elementary School 2003
  • Tutored Elementary school kids in an after-care program at Turnbull Child Development Center 2000
Activities and Honors
Artwork printed in Art Buzz : Dedicated to the Appreciation and Advancement of Contemporary Visual Art and its Creators (The 2012 Collection).
 
Participated in 17+ races, most notably: The Tinkerbell Half Marathon at Disneyland, The San Jose Rock n' Roll Half Marathon, Bay to Breakers, and The Hot Chocolate 15k.
Dedicated time and training for each race.
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Objective

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 9 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Core Strengths
  • Top sales performer
  • Leadership skills
  • Bilingual in Spanish and English
  • Energetic work attitude
  • Approachable
  • Courteous demeanor
  • Sales expertise
  • Interpersonal communication
  • Cash register operation
  • Relationship selling
  • Employee training
  • Excellent time management
Work Experience
Victoria's Secret August 2015 to February 2019 Sales Associate
Costa Mesa, CA
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Earned “Top Seller”.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Generated leads for new sales through telephone and email contact with customers.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Kept current on market and product trends to effectively answer customer questions.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Explained information about the quality, value and style of products to Influence customer buying decisions.
ZARA January 2016 to November 2016 Sales Associate
Costa Mesa, CA
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Trained two new employees quarterly.
  • Created new processes and systems for increasing customer service satisfaction.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Ranked as most effective customer service sales representative in the store out of sixty representatives.
  • Managed quality communication, customer support and product representation for each client.
  • Successfully interacted with customers and retail buyers to expedite orders.
  • Organized go backs in a timely fashion.
Chloe and Isabel March 2014 to January 2015 Merchandiser
Costa Mesa, CA
  • Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Educated customers about product quality, value and style.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Kept current on market and product trends to effectively answer customer questions.
  • Processed all sales transactions accurately and in a timely fashion.
  • Executed integrated advertising campaign across multiple media channels.
Nordstrom January 2014 to March 2014 Sales
Costa Mesa, CA
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Earned “Top Seller”Excelled in exceeding daily credit card application goals.
  • Developed highly empathetic client relationships.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Described use and operation of merchandise to customers.
  • Received and processed cash and credit payments for in-store purchases.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Shared product knowledge with customers while making personal recommendations.
  • Guaranteed positive customer experiences and resolved all customer complaints.
Forever 21 August 2012 to June 2013 Cashier
Costa Mesa , CA
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Assisted customers with store and product complaints.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Stocked and rotated inventory regularly.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Helped customers select products that best fit their personal needs.
  • Educated customers on product and service offerings.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Education
Fullerton college 2015 Associate of Arts Fullerton, CA, U.S.A
Empire academy of make up License : Freelancer Costa Mesa, CA, U.S.A
Los Amigos high school High School Diploma Fountain Valley, U.S.A
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Overview

Highly organized and detail-oriented worker with strong communication skills committed to approaching tasks with tenacity and and attention to detail. Extensive computer skills including Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Publisher.

Highlights
  • Typing speed 75 WPM
  • Proficient knowledge and understanding of Windows, Microsoft Word, and Microsoft Excel
  • Attention to detail
  • Great communication skills
  • Highly organized
  • Fast learner
  • Takes direction well
Experience
Part-time employee 09/2013 to Current Bruin Cafe Los Angeles, CA

Food service and customer service.

Sales Associate 10/2011 to 01/2012 Polar X (changed from Santa's Pen) West Covina, CA

Seasonal job. Responsibilities included selling and personalizing ornaments. Job entails heavy emphasis on customer service and satisfaction as well as sales ability and communication. Awarded bonus at the end of the season for highest number of sales.


Sales Associate 10/2010 to 01/2011 Santa's Pen West Covina, CA

Seasonal Job. Responsibilities included selling and personalizing ornaments. Job entails heavy emphasis on customer service and satisfaction as well as sales ability and communication. Awarded bonus at the end of the season for highest number of sales.

Education
Bachelor of Arts 2015 University of California, Los Angeles Los Angeles, CA, United States
High School Diploma Bassett High School La Puente, CA, United States