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Senior Relationship Manager with more than 25 years experience working with CEO's and CFO's for Middle Market companies across various industries

  • Portfolio Mangement
  • Negotiation and Documentation
  • Product Line Expansion
  • Underwriting
  • Sales

  • Microsoft Office, Excel and Powerpoint
  • Knowledgable in Foreign Exchange, Treasury, Capital Markets, Interest Rate and Commodity Hedging
06/1989 to Current
Senior Vice President, Relationship Manager Wells Fargo Bank, N.A. Ft. Lauderdale, FL
- Develop and maintain customer relationships with Companies that have revenues between $50MM and $500MM generating $8MM in annualized profit
- Advise on treasury needs and help customers mitigate operational risks
- Originate, underwrite, and structure complex credit facilities for new and existing customers
- Work closely with partners to deliver Bank products and services while balancing the customers' needs with risk tolerance
- Mentor and assist in the development of newly hired Relationship Managers to the team
- Maintain an active calling presence in Broward and Palm Beach Markets 
01/1988 to 06/1989
Real Estate Lender Bank of Ravenswood (acquired by Chase) Chicago, IL
03/1986 to 01/1988
Commercial Real Estate Lender Valley National Bank of Arizona (acquired by Chase) Phoenix, AZ
05/1985 to 01/1986
Credit Analyst Comerica Bank Detroit, MI
07/1981 to 05/1985
Accountant and Auditor Security Bank Corp. (acquired by PNC) Bay City, MI
Education and Training
MBA: Finance Central Michigan University Midland , MI
Bachelor of Science: Finance Central Michigan University Mt. Pleasant, MI
Professional Affiliations
Women In Distress of Broward County - Board of Directors, current Board Chair
Teaching Experience:
- Park University, Luke Air Force Base, Phoenix, AZ - Finance, 1986
- American Institute of Banking - Analyzing Financial Statements, 1
- American Institute of Banking - Accounting, 1
- Junior Achievement - Project Business (grades 2-5), 1
This resume is created in 7 minutes.
Professional Summary

Ambitious individual with experience in the Legal / Client Relations field. Seeking employment in a law firm, client based company and or eager to learn a new skill. Ready to apply all my knowledge and experience as I embark on a new opportunity. Motivated to continually improve and extend personal skills, and knowledge to attain increased responsibility and opportunities for professional growth.

  • Excellent investigative and reporting skills
  • Strong work ethic
  • Fluent in New York City Electronic Filing System
  • Computer Literate. Exceptional with Microsoft Office ( Word, Excel, Power-point
  • Project management
  • Self-motivated
  • Exceptional writer
  • Fluent in case management software Saga , Time Matters and Trial Works.
  • Analytical
  • Exceptional writer
  • Strong verbal communication
Work History
Paralegal , 08/2019 to Current
The Law Office Of William A. Gallina, LLP Bronx, NY
  • Managed over 100 cases
  • Opened up new files in Trial Works application
  • Corresponded with medical offices and hospitals to obtain client medical records.
  • Collected data from client media and sources to prepare for litigation.
  • Organized evidence, exhibits, motions and subpoenas to support cases and prepare for trial.
  • Assisted with client interviews and took meticulous notes for inclusion in reports.
  • Created highly researched and articulate legal paperwork such as pleadings, discovery demands and responses.
  • Conferred with clients and other involved parties to gather and track case information.
  • Drafted correspondence and disseminated materials to appropriate parties.
  • Wrote and filed pleadings with court on schedule to maximize case success.
  • Supervised appointment scheduling for attorneys and made adjustments and changes through Trial Works application.
  • Corresponded with insurance companies regarding settlements.
Managing Workers Compensation Paralegal, 06/2018 to 06/2019
Law Office Of Joseph A. Romano Bronx , NY

- Manage 300+ Client Case Load

- Manage Workers Compensation Settlements from inception to closing

- Negotiate settlements for SLU & SEC32

- Handled Loss Time/No Loss time cases

- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.

- Acted as liaison between multiple attorneys involved in complex legal issues

- Obtained documents, clearances, certificates and approvals from local, state and federal agencies

- Copied, logged and scanned supporting documentation and placed all information in client files.

- Verified data integrity and accuracy.

  • Provided an elevated customer experience to generate a loyal clientele.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Maintained ongoing communication with opposing parties from discovery to trial phase.
  • Created weekly, monthly and quarterly client reports
  • Conducted detailed client intakes and entered information into company database.
LITIGATION PARALEGAL, 08/2017 to 12/2017
  • Developed and managed up 200 cases.
  • Interacted with clients daily
  • Drafted EEOC Charges, Performed Discovery.
  • Corresponded with opposing counsel and courts
  • Performed secretarial duties such as answering calls, emails, drafting of letters, demands etc.
  • Organized files
  • Conducted research for upcoming cases for the firm' attorneys.
  • Attended depositions and drafted summaries immediately afterwards.
LITIGATION PARALEGAL, 08/2015 to 08/2017
  • Drafted Legal documents ( Bill of Particulars , Combined Demands , Notice for D&I , Supp BP )
  • Research
  • Prepared legal briefs, motions and pleadings.
  • Communicated pertinent information to clients via phone, email and mail.
  • Drafted, signed and certified key legal documents for judicial review.
  • Maintained ongoing communication with opposing parties from discovery to trial phase.
  • Communicated with outside vendors on behalf of attorneys and legal departments.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
LEGAL ASSISTANT, 01/2015 to 05/2015
  • Filing Document's.
  • Legal Research.
  • Court Appearances.
  • Interpreted laws, rulings and regulations for individuals and businesses.
  • Prepared witness, discovery, pleading, trial and exhibit binders for oral argument and depositions.
  • Produced legal documents such as briefs, pleadings, appeals, wills and contracts.
  • Organized and maintained law libraries, documents and case files.
Associate of Applied Science: Paralegal Studies , 2015
New York Career Institute - New York, NY
  • Coursework in Torts, Family Law, Law Office Management, Psychology, Sociology, Legal Research
  • Graduated with Honors ( 2 terms on the deans list)
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Professional Summary
Objective: To secure a position in the culinary field to further my education and improve work experience
  • Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking and knife skills. Works well as a dynamic leader and team player in high-pressure settings.
  •  Serve Safe Certified
  • Highly organized, with excellent time management skills with the ability to multitask in a fast-paced high pressure environment.
  • Cash handling experience
  • Reliable team player

    • Customer Service experience.
    • Proficient in Windows, Word, Excel.
    • Beautiful presentation of food
    • Institutional and batch cooking
    • Strong attention to safe food handling procedures
    • Positive attitude
    Work History
    Chef , 03/2016 to Current
    The 2nd Fork Catering Los Angeles, CA
    • Preparedand served food and meals in accordance with planned menus, diet plans, portions.
    • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
    • Regularly interacted with guests to obtain feedback on product quality and service levels.
    • Maintained smooth and timely operations in preparation and delivery of meals.
    • Collaborated with other vendersfor major events such as weddings and private corporate parties
    • Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies.
    • Cleaned and organized eating, service, and kitchen areas

    Real Estate Assistant , 02/2016 to 12/2016
    Momika Sundder Woodland Hills, CA
    • Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
    • Maintained appropriate filing of personal and professional documentation.
    • Supervised household staff, contractors and vendors.
    • Answered a high volume of phone calls and email inquiries.
    • Filed paperwork and organized computer-based information
    • Met and maintained tenant relationships and living quarters.
    • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
    Sous Chef, 09/2015 to 03/2016
    Terrine West Hollywood
    • Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down.
    • Received and delivered quality products to restaurant from supply warehouse in a timely manner.
    • Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies.
    • Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods
    • Cleaned and inspected galley equipment, kitchen appliances, and work areas
    • Cooked food according to menus, special dietary or nutritional restrictions, and numbers of portions

    Grill/ Saute , 04/2013 to 06/2014
    Firefly Studio City, CA
    • Reduced food costs by using seasonal ingredients, setting standards for portion size and minimizing waste.
    • Verified proper portion sizes and consistently attained high food quality standards.
    • Led shifts while personally preparing food items and executing requests based on required specifications.
    • Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information.
    • Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
    • Floater
    Garde Manger/ Saute Cook, 05/2012 to 04/2013
    The Heathman Restaurant Portland, OR
    • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
    • Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
    • Also helpped with banquets and other events as needed.
    • Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.
    • Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
    Sales Rep., 01/2012 to 08/2012
    Vonage Phone Service Portland, OR
    Worked with customers decide on a phone plan.
  • Set up and managed accounts for customers.
  • In put sales to a national data bank.
  • Assisted customers with questions, concerns and problems.
  • Garde Manger , 07/2011 to 04/2012
    Trader Vic\'s Portland, OR
  • Experience working Pantry, Fryer, Wok Burner and Flat top.
  • Maintain safe temperatures of food being served.Maintain organization and cleanliness back of house during and after service.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.
  • Server/ Hookah Tender , 07/2011 to 02/2012
    Joe\'s Hookah Catering Sherman Oaks, CA
    Maintained routine, order and energy in a fast-paced environment.
  • Worked closely with management.
  • Displayed enthusiasm and knowledge about the restaurant\'s menu and products.
  • Set dining tables according to type of event and service standards.
  • Provided friendly and attentive service.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Seating Host, 02/2010 to 12/2010
    Carnival Restaurant Sherman Oaks, CA
    Addressed and resolved customer requests, complaints and inquiries Sherman Oaks, California ⋅
  • Took phone and take-out orders
  • Provided highest quality of customer service to customers by making seating arrangements and reservations.
  • Maintained sanitary standards throughout kitchen, dining area, and dish pit
  • Marketing Rep./ Assistant, 06/2010 to 11/2010
    Boulevard Investment Group Los Angeles, CA
    • Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy.
    • Work closely with the ECO to strategize new marketing tactics.
    • Developed partnerships with local businesses to secure third party promotions.
    • Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
    Associate of Arts: Culinary, 12/2011
    Le Cordon Blue - Portland, OR
    Associate of Arts Pierce Community College - Woodland Hills, CA
    El Camino Real High School - Woodland Hills, CA
    This resume is created in 7 minutes.

    Account Executive / Relationship Manager with 15 + years of proven success exceeding quotas. Areas of expertise include: Software, Salesforce, SaaS, DATA, Healthcare, Analytics, Business Information. My current position is a real estate agent because I stepped away from my Account Executive position with Dun and Bradstreet to care for children and aging parents, selling real estate when time permitted. My child-rearing experience coupled with selling real estate has enhanced my talents in leadership, teamwork, determination, and prioritization as I managed multiple schedules, trained others, enforced rules and provided around-the-clock care. I am now settled and prepared to get back into the workforce as an Account Executive. I have kept  informed of technology and industry changes and am very tech savvy. I am very motivated to return strong as an Account Executive and exceed quotas as I have consistently done in the past.

    • Selling Cloud SaaS and Data Solutions at C-Level
    • Leads long sales process with large complex accounts  
    • Managing large clients such as Getty Images, Amazon 
    • Excellent Written And Verbal Communication skills 
    • Exemplary Negotiating skills and persuasive abilities 
    • Strategic Analytical Math Skills 
    • Solving Business Problems / Cost / ROI Sills
    • Managing complex sales cycles (6 mo to 18 mo.) 
    • Project Management / People management
    • Collaborative Team Player and Leader
    • Needs Analysis / Decision Makers, Influencers, Politics
    • Salesforce / Reporting / Time Management
    June 2017 to Current
    • Developed Market Analysis and Strategic Business plan
    • Conducted Scheduled Cold Calling and Prospecting
    • Managed buying and selling transactions, including Negotiating and Closing
    • Marketing, including Social Media and Digital Marketing
    • CRM Reporting all Sales and Budget Activities 
    June 2009 to August 2016
    • Developed Market Analysis and Strategic Business plan
    • Property Management and Commercial expertise
    • Managed buying and selling transactions, Negotiating and Closings
    • Marketing,  including Social Media and Digital Marketing
    • Implemented Strategic Monthly Sales Plans and Forecasting
    • CRM Reporting all Sales and Budget Activities
    June 2006 to June 2008
    • Sold Analytic, Data, and Cloud Applications to Senior Mgt and Department Heads 
    • Collaborated with Channel partner, Salesforce to do Demos and drive sales
    • Managed large complex accounts such as T Mobile, Getty Images and Starbucks
    • Exceeded Renewal Quota, 101% and Business Quota, 116%
    • Developed and executed Territory and Account Plans 
    • Vast knowledge of Analytics, Software, SaaS, Database and Data Integration solutions
    • Understand customer's business model, desired outcomes and pain points to articulate the value of solutions
    • Negotiated Multi-year contracts for 25% of portfolio, providing 2- 3 years of revenue
    • Communicated customer's needs to team throughout all phases ( Plan, Integrate, Install, Manage)
    • CRM / Salesforce Proficiency for Sales and Budget Reporting,  Account Planning and Time Management
    • Leverage knowledge of industry challenges and Needs Analysis
    November 2002 to April 2006
    • Developed relationships with hospitals, teaching institutions, prescriber' s and managed care organizations
    • Consistently exceeded sales quota by 15-30%
    • Ranked # 3 Regionally Sales Quota for Launch of Departed Extended Release
    • Facilitated a formulary change for a key hospital resulting in a $320,000 increase in revenue
    • Effectively engaged in dialogue with physicians on complex subjects
    • Educated doctors, nurses and residents as to the proper use of Abbott's products
    • Respected as subject matter expert on multiple disease states to influence stakeholders
    • Reported all Sales and Budget Activities in CRM system timely and accurately
    April 1998 to September 2002
    • Sold Human Capital Management Solutions and Workforce Management Services, including Channel Partner solutions to Employers across all industries in the ADP Major Account Market.
    • Consistent over achievement of quotas, 1
    • Awarded Highest Dollar Volume, 2001
    • Awarded Highest Percentage of Quota, 2001
    • Awarded Major Accounts District Manager of the Year, 2001
    • Awarded Major Accounts District Manager Benchmark Award, 2001
    • Awarded Major Accounts Presidents Club Awards, 1999, 2000, 2001
    • Recognized top performing Hunter
    • Managed complex accounts such as Amazon, Accenture and F5
    • Respected customer resource with vast knowledge of Software / SaaS, Information, Data Services, Data Integration, Salesforce, Workforce Management / Human Capital Management Services
    January 1995 to January 1998
    • Sold Prudential Real Estate franchise in WA, OR, UT and WY
    • Achieved unprecedented market share and income increases in WA, OR, UT and WY
    • Developed Market Analysis and Territory Business Plan to achieve quotas
    • Sold Prudential Real Estate franchises to the largest real estate companies in Seattle and Yakima
    • Assisted Key Prudential Real Estate offices increase income by 40% through mergers and acquisitions
    • Developed strong relationships with prominent brokers to facilitate sales through validation
    • Consistently over achieved sales quotas 118% -129%
    January 1987 to January 1995
    • Consistently exceeded gross commission and sales quotas 1
    • Ranked #2 National Franchise Sales 1992
    • Ranked #3 Nationally Gross Commission Income 1991
    • Century 21 Franchise National Sales Rookie of the Year 1989
    • Merger/ Acquisition Specialist, assisting Coldwell Banker Affiliates to increase sales 20%
    • Conducted Territory Market Analysis to achieve quotas within budget
    • Created Territory Business Plan to identify, advance and close deals to reach goals
    • Prepared monthly/quarterly Forecasts through Analysis of Key Performance Indicators 
    • Designated National Advertising Marketing Representative to brokers
    • Designated National Convention Representative and Field Trainer
    • Ensured FTC regulations on franchise disclosure documents were complied with 
    BBA : Bachelor Business Administration Eastern Michigan University Ypsilanti, MI, United States
    Professional Training
    • Salesforce Power User
    • Strategic Selling Certified
    • Spin Selling Certified
    • ADP Sales Training

    This resume is created in 7 minutes.
    Career Objective

    To combine my experience, education and passion for people together. To be an advocate for children and adults that cannot advocate for themselves. To enable and coordinate resources to both teach and heal. I hope to gather as much experience and education as possible to assist others in all areas of social, crisis and development.To continue to further my education. 

    Relevant Skills
    • Quick learner
    • Extremely organized
    • Proficient in Microsoft Office Suite: Word, Excel, Access, PowerPoint, Outlook Express
    • Proven leadership abilities
    • Data management
    • Excellent communication skills.
    • Ability to perform conflict resolution.
    • Ability to provide affection, security and continuity in the care of youth and adults.
    • Ability to handle confidential issues appropriately.
    • Ability to handle multiple tasks.
    • Ability to build trusting relationships with clients.
    • Process implementation
    • Excel in Crisis Communication, Empowerment and strengths perspective, individual and group classes, Community outreach, work according to policies, laws and procedures.
    • Worked directly with different resources in community to achieve community outreach projects, social service projects, community events and mentoring programs
    • Planned public outreach workshops to improve outreach strategy.
    • Planned and executed Bereavement, divorce and family relationship and mentoring programs.
    • Liaison between community coordinators and then presented to management and coordinated volunteers, advocated programs such as Convoy of Hope, Food drives, Breakfast in the Park, Hurricane relief, Help a Senior programs and Angel Tree.
    • Volunteer and participant in youth and adult missions to provide Hurricane Relief in Florida and Louisiana.
    • Demonstrated ability to interact effectively with senior management
    07/2007 - Current
    Marion County Sheriff's Office Ocala, FL Telecommunication/TTY/ Law Dispatch/ Field Training Officer
    • Crisis Intervention and prevention stressful, intense and fast pace environment.
    • Working without direct supervision and being able to decipher call techniques based on situation and caller's frame of mind. · Transferring, prioritizing calls based on standard operating procedures and instinct.
    • Gathering and providing information needed by deputies, firefighters and EMS personnel to insure the safety of the first responders and the public.
    • Giving instructions and reassurance to the caller as needed.
    • Providing Suicide and Crisis response and prevention.
    • FTO (Field Training Officer) Responsible for training and evaluations of new hires for the position of 911 operator/tty and their eventual release or remedial training if needed within eight weeks.
    • Teaching in the training academy for the 911 requirements. Stress Management and Ethics and Procedures.
    • Certification from the State of Florida requirements.
    • As a Teletype Operator,Confirm warrants using the eagent and FCIC/NCIC in working with the deputies, FDLE and law enforcement agencies including international to provide and collect information in a confidential and time sensitive fashion.
    06/2005 - 03/2007
    Church@TheSprings/ Renee Parker/HR Ocala, FL Administrative Assistant/ Community Care
    • Software Administrator for Fellowship One. Identified and integrated computer program to fit the individual needs of the staff. Created and developed programs for both planned and volunteer activities.
    • Event Planner.
    • Working closely with care pastor and counseling with female members on addiction,marital problems, domestic violence, grief, death and faith.
    • Recruited and trained leaders and volunteers, Responsible for setting up and sometimes leading different classes such as Grief share, Small Group and volunteer opportunities within the Church and the community. Coordinating baptisms, ceremonies and funerals held at the Church along with special events and conferences.
    • Making sure everything was set up for weekend services or events.
    • Planning major and minor events and coordinating all volunteers, catering, making sure supplies were ordered and set up accordingly.
    • Counting and entering offerings, adding special contributions and relaying weekly numbers to Pastor and executive pastor. Numbers include: new visitors, attendees, members,prayer requests, sign up for classes or volunteer requests.
    • Making spreadsheets and reports for executive staff.
    • Loving and encouraging people from all walks of social status and faiths.
    11/1993 - 07/1999
    Egan and Company,PA Dunnellon, PA FL Real Estate Closer/Office Manager
    • Preparation of all closing documents from beginning to end including: Loan documents.
    • HUD, VA, FHA, SHIP Program, Preparation of title binder and policy. Worked closely between client and companies.
    • Collection and disbursement of all transaction funds, calculating mortgage and other payoffs with per diem interest.
    • Coordinating and facilitating all parties including attorneys,
    • contractors, municipal lien holders, buyer, seller, real estate agent and all other parties involved.
    • Handled the contract, file, bank documents and escrow from beginning to end.
    • * Supervision of office staff, Ordering all office supplies and materials.
    • * Reconciling business and escrow accounts and payroll.
    • * Accounts receivable and payable.
    • * Conducting underwriter audit
    • * Extensive customer service and relations with a variety of different people.
    • * Multi-tasking, problem solving and independent work.
    • * Finishing up file for mortgage broker and bank making sure all necessary documents were signed and returned in proper procedure within time limits.
    • Prepared routine legal correspondence and memorandum for attorney.
    • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
    03/1984 - 02/1993
    Stewart Title Vero Beach, FL Title Insurance Closer/ Cindy Silverstein- Manager
    • Preparation of all closing documents from contract to final disbursement of each transaction.
    • Post-closing- Making sure all
    • documents were packaged for lenders as well as recording of instruments and final Title Insurance Policy for Owners and Lenders.
    • Completed bank documents for lenders including the HUD/ Experience in VA and FHA loans along with making sure lender's documents were correct and signed copies and completed as requested.
    • Title Insurance Closer for all transactions, cash and financed.
    St. Leo University Ocala, Florida Working towards BA Qualification Course of Study: Psychology
    • All coursework completed for AA degree.
    • Working towards BA Degree in Psychology focusing on Human Services and counseling. Set to be completed in Summer 2012
    • Relevant coursework: Fundamentals of Communication, Research Methods 1, Child and Adolescent Development, Social and Cultural foundations, Counseling and Interview Skills, Abnormal Psychology, Death and Meaning of Life, and Developmental Psychology.
    • GPA 3.939
    • Dean's List
    BA: Psychology
    Indian River Community College Vero Beach, FL Nursing Program

    Completed the following coursework for entrance into Nursing Program

    • Intro to Psychology
    • Intro to Sociology
    • US Government
    • Biology
    • Anatomy and Psychology 1 and 2
    • Human Development
    • English 1 and 2
    Professional Affiliations
    • National Criminal Justice Institute/ NCIC/FCIC
    • Certified Florida Telecommunicatior.
    • Certified Training Officer for APCO Institute
    • Certified Training Officer in Communication's for Marion County Sheriffs Office.
    • CPR
    • Marion County Crisis Response Team

    • Educated new employees on proper procedures and policies.
    • Taught Employees on Stress Management and Responsibilities of the Communications team.
    • Three Eagle Eye Awards from the Sheriff of Marion County for Excellence and Observation.
    • Letters of Recognition for outstanding work and going beyond expectation to help or lead citizens through a crisis.
    • Letters of Appreciation from various organizations for planning Church's involvement with and participating in community events such as Convoy of Hope, Hurricane and Disaster Relief, Crisis Response.
    • Being able to implement Bereavement, parenting, divorce care and personal growth classes at the Church.