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Summary
Skilled Human Resources professional with over 17 years experience. Self-motivated versatile and dependable professional with strategic global Human Resources experience. Excellent designer and implementer of overall corporate strategy, including: Business Process Design, Change Management, Multiculturalism, Federal and State Legislation, Union management and Recruitment.
Skills
  • Compensation and Benefits
  • HR Compliance
  • Project Management
  • HR Systems
  • Business Mediation
  • Recruitment
Work History
03/2014 to 06/2017
Human Resources Business Partner Bold.com (formerly LiveCareer) San Francisco, CA
Largest website in the jobs and employment space. 
Responsible for the strategic direction of the human resources function of Bold. Key components of the role entailed plan, develop, organize, implement, direct and evaluate the organization's human resource function and performance with an innovative approach.
  • Established Bold's HR department covering 200 employees globally. Restructured this fast growing company's policies and procedures where none existed and brought company up to HR standards and compliance. 
  • Initiated a benefits savings of 10% with 100% company paid benefits globally. 
  • Opened an office in Puerto Rico with US expatriates and local hires. Instrumental in insuring compliance with all US governmental compliance issues that were required in opening a new operation.
09/2014 to 03/2015
Contract Recruiter LiveCareer.com San Francisco, CA
  • Developed and facilitated job recruitment fairs.
  • Source, interview and hire qualified candidates within tech space.
03/2012 to 09/2014
Human Resources Manager SONY.com San Francisco, CA
  • Work with stakeholders in Japan to insure department goals and hiring objectives.
  • Manage annual merit and bonus program.
  • Oversee international performance management development & salary review.
  • Built a comprehensive employee recruiting strategy.
  • Recruitment of candidates within tech roles. Managed 20-30 positions at time.
05/2009 to 09/2011
Regional Human Resources Generalist DS WATERS San Francisco, CA
  • Conduct all aspects of Human Resource activities for five branch locations with <250 employees.
  • Managed Human Resources for large acquisition to include identification of top talent, communications strategy development and implementation, job mapping and integration of payroll and benefits.
  • Worked with Union Business Agents on employee issues, which resulted in 5% less Union Grievances.
05/2008 to 05/2009
Contract Human Resources Manager LIVECAREER.COM San Francisco, CA
Direct Human Resources functions and manage employee compensation, recruitment, personnel policies and compliance. 
06/2007 to 05/2008
Regional Human Resources Manager EQUITY OFFICE PROPERTIES San Mateo, CA
Strategic business partner to West Coast market locations with >400 employees. 
  • Provided interpretation, guidance and consultation to senior leaders on Human Resources policies, programs and practices. 
  • Managed two Human Resources direct reports.
  • Managed West Coast company merger which consisted of new compensation structure with a success rate of 100%.
  • Labor relations responsibility.
  • Administered Union contract.
  • Supported senior HR staff in negotiating collective bargaining agreements, grievance meetings, arbitrations, and other Union related activities.
07/2004 to 07/2007
Regional Human Resources Manager KENDALL-JACKSON WINE ESTATES Santa Rosa, CA
Managed all aspects of Human Resources for client group of >300 (7 wineries & 9 vineyards) throughout Sonoma and Napa.
01/2002 to 06/2004
Human Resources Manager GRACE BAKING/MAPLE LEAF FOODS Richmond, CA
Managed Human Resources for Grace Baking Co. (Non-Union) and Maple Leaf Bakery (Union) plants.
Education
1997
Bachelor of Arts: Spanish
San Diego State University - San Diego, CA
  • Major Spanish, Minor Child Development
2004
Human Resources Management Certificate: Human Resources
University of California Berkeley Extension - San Francisco
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Professional Summary

Licensed Master Social Worker with experience in working with the underserved populations. Skilled in conducting psychoeducational sessions, process groups, and using Cognitive Behavioral and Motivational Interviewing techniques. Bilingual in Spanish. Previous employment in the service-related, medical, educational, and substance abuse treatment fields.  Ongoing volunteer work displays commitment to social justice.

Education
Master of Social Work: May 2017
University of Houston - Graduate College of Social Work - Houston, TX
  • Recipient of the Hamill Scholarship
Mental Health Services: May 2015
San Jacinto College - Houston, TX
  • Substance Abuse Counseling
Bachelor of Interdisciplinary Studies: December 1995
University of Texas El Paso - El Paso, TX
  • Major:  Social Studies / Minor:  English and Science
Experience
Counselor Intern, Contract Position, 10/2016 to Current
All About Recovery, Inc. Houston, TX
  • Work with clients who are court-ordered, CPS-mandated, employer-required, or self-referred to Intensive and/or Supportive Outpatient Program treatment for alcohol or drug-related issues
  • Perform the core functions of screening, intake, orientation, assessment, treatment planning, counseling, case-management, crisis intervention, client education, referral, report and record keeping, and consultation with other professionals
  • Prepare lessons and conduct psychoeducational groups addressing a variety of issues such as changing negative thought patterns, avoiding high-risk situations, and enhancing relapse prevention skills
  • Lead process groups
  • Communicate with referral source regarding client admission and progress
DWI Education Administrator/Instructor, Contract Position, 07/2016 to Current
All About Recovery, Inc. Houston, TX
  • Teach 12-hour Driving While Intoxicated Education (DWI) course in English and Spanish for clients convicted of first DWI or DUI (Driving Under the Influence) offense
  • Evaluate drinking assessment
  • Conduct exit interviews
  • Issue Certificates of Completion to clients and send copies to the Department of Public Safety
  • Submit annual reports to Department of State Health Services regarding course statistics 
MSW Intern, 01/2016 to 01/2017
Change Happens! Houston, TX
  • Interned at a community-based, non-profit organization that served at-risk youths and adults
  • Assigned to the Adult Services High Impact HIV Prevention Program
  • Participated in targeted outreach, education, referrals, linkages to care, and condom distribution
  • Assisted in evidence-based condom negotiation programs at parole offices and transitional living facilities
  • Trained in risk-reduction and Foundations of HIV Counseling and Testing with the Department of State Health Services
  • Attended training sessions at the City of Houston Health Department
  • Engaged in community activities (block party, health fairs, and mobile testing events)
  • Learned about program grants and compliance
MSW Intern, 01/2015 to 01/2016
St. Thomas More Catholic Church Houston, TX
  • Placed in faith-based placement to meet the needs of the parish members and community
  • Assigned to the Parishioner Assistance Ministry to assess, refer, and case-manage clients
  • Interacted with various church ministries and learned of the services each provided
  • Conducted home-visits for people requesting monetary and non-monetary assistance
  • Worked with St. Vincent de Paul food pantry for weekly food distribution
  • Oversaw Thanksgiving dinner donations in conjunction with Texas Children's Hospital staff
  • Created “Surviving the Holidays” pamphlet for church members who were in mourning
  • Helped with Christmas Gift program from sign-up to distribution
Licenses/Certifications
  • Licensed Master Social Worker, Issued 7/25/2017
  • Licensed Chemical Dependency Counselor Intern,* Issued 9/25/2015 (*Note: exam taken and passed on 8/11/2017 - awaiting official license)
  • Mediation in Conflict Resolution, Issued 04/08/2017
  • Texas DWI Education Program Administrator/Instructor, Issued 10/16/2015
  • Texas Teacher Certificate, Issued 6/23/1996
Volunteer Experience/Affiliations/Honors
  • Texas Advocate for Justice, Advocate, since 11/2015
  • Texas Department of Criminal Justice, Approved Volunteer, since 02/2008
  • National Association of Social Workers, Member, since 04/2017
  • Phi Alpha Honor Society, Mu Lambda Chapter, Member, since 04/2017
  • Alpha Chi Honor Society, Member, 1994
  • Phi Theta Kappa Honor Society, Member, 1989
Other Work Experience

Shop Service Coordinator, Aztec Bolting Services, Inc. - League City, TX, 05/2011 - 06/2014

Administrative Assistant, Aztec Bolting Services, Inc. - League City, TX, 11/2007 - 05/2011

Insurance Billing Specialist, Dr. Michael E. Hunter, OB/GYN, 07/2000 - 08/2007

Substitute Teacher, Pasadena Independent School District, 10/1997 - 03/1998

Teacher, El Paso Independent School District, 12/1995 - 04/1997

This resume is created in 7 minutes.
Summary
Creative professional with extensive project experience from concept to completion. Talents include management experience and ability to surpass client expectations.
Experience
TalentBridge/LASH GROUP Fort Mill, SC Benefit Verification Specialist - Contract 10/2017 to 02/2018

Collected and reviewed all patient information and accurately entered into the patient database. Verified patient specific benefits through outgoing calls. Precisely documented specifics for various payer plans to assure patient coverage in a national pharmaceutical program. 

Toni Goodykoontz, MD Bridgeport, WV Remote Billing 05/2007 to 10/2009

Remotely submitted all Medicare and Medicaid claims. Reviewed and corrected all claims for accuracy to ensure payment.

Taylor Optical Bluefield, WV Office Manager 01/2005 to 01/2007

Submitted diagnosis and procedure codes for insurance companies. Maintained patient information and increased office revenue by researching insurance payments. Improved image of practice by developing new dress code and phone etiquette for team of ten employees. Collections of past due accounts.

D.C.Designs Bluefield, WV Designer 05/1993 to 02/2017

Successfully assisted clients in choosing furnishings and custom window treatments that were consistent with their preferences and budget. Chosen "Best Designer in the Two Virginia's" for ten years by area media. Increased sales by 50% in the first two years by providing design services with friendly, knowledgeable assistance. Sustained financial records and managed daily office operations and in-home installations.

Bluefield State College Bluefield, WV Adjunct Faculty 10/1990 to 05/1999

Administered Course: "Continuing Education class in Interior Design ".

Conducted class for twenty five to thirty students per semester. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
Education and Training
Associate: Fine Arts Interior Design Randolph Technical College, Asheboro, NC
Skills

Customer Satisfaction, Client-focused, Customer Needs Assessments, Presentation, Accounts Payable/Receivable, Microsoft Office, Proficient in 3D Design Software, Auto Cad, Citrix Dream Draper, Medisoft Medical Software, Patient Plus Database, Sales, Multi-line Phone Systems

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Professional Summary

Welcoming smile, radiating Aloha & warm island hospitality. I really love people!  I will deliver a most relaxing & enjoyable experience. I am very attentive & go beyond, to care for guests needs and desires. I have a keen eye for clean, well kept & organized spaces and will oganize &  tidy even beyond my assigned location. I  am at your service.

Work History
On-Call Banquet Server Feb 2019 - Current
Four Seasons Hotels & Resorts Ko Olina Kapolei, HI
  • Demonstrate genuine hospitality while greeting and establishing rapport with guests.
  • Execute quality assurance practices to provide positive customer dining experiences.
  • Clarify guest concerns and issues, taking action to rectify problems and improve guest satisfaction.
  • Uphold highest standard for cleanliness of glass and silverware.
  • Bus tables, working efficiently to keep dining room and work areas clean.
  • Replenish food items and other supplies,  to keep pantry well-stocked during busy periods.
  • Polish, set & reset dining tables according to type of event and service standards.
  • Inspect, pull  stack cleaned items and sen soiled items back for re-scrubbing and re-washing.
On-Call Catering Server Jan 2018 - Current
Gourmet Events Hawaii Honolulu, HI

Waitstaff Bar Porter:
Setup, Staging and Strike:

  • Provide warm, welcoming, engaging service with smiling Aloha hospitality.
  • Display enthusiasm and knowledge about the restaurant's delicacies. 
  • Maintain high standards of cleanliness and sanitation.
  • Serve formal plated dinners up to  10 courses.
  • Ensure food is served to guests at the proper temperature promptly.
  • Efficiently bussing in a quiet manner, removing courses and refilling beverages promptly and courteously.
  • Effectively listen to, understand and clarify guest concerns with poise and tact. 
  • Ergonomically set bar  to work for guests and staff.
  •  Stage & display glassware and beverage selection.
  • Prepare, stock and maintain bar inventory. Constantly tidying up.
  • Formally set dining tables according to type of event, service standards, and needs of clients. 
  • End of shift: bussing, clearing, cleaning with efficiency and diligence. 
  • Maintain respectful, cooperative relationships with staff,  captains, coordinators, everyone involved.
Catered Events Server Dec 2017 - Current
HiEmployment Oahu Honolulu, HI
  • Provide friendly and prompt guest service
  • Setup and disassemble food service stations
  • Sanitized and organize foodservice equipment
  • Monitor & replenish food and service supplies on banquet stations
  • Maintain proper food temperatures and cleanliness of  service areas. 
  • Breakdown, account for catering equipment and furniture and proper storage of all supplies.
Substitute Teacher Feb 2007 - Current
State of Hawaii Department of Education Nanakuli Elementary School Waianae, HI
  • Create an enjoyable and interesting learning environment.
  • Adapt teaching methods and materials to meet students' varying needs and interests.
  • Create a classroom environment in which children could learn respect for themselves and others.
  • Plan and implement creative lessons.
  • Foster team collaboration between students through group projects.
  • Preserve the confidentiality of student records and information at all times.
  • Foster oral language development and critical thinking skills during literary discussions.
Food Prep/ Wait/ Bus/ Strike Aug 2018 - Aug 2018
Lan Thai of Enclave, Exclusive Private Wedding Waimea, Hawaii
  • Utilized culinary tools to prepare foods for dish presentations.
  • Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
  • Completed finishing garnishes on dishes before final delivery.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Explained menu options in detail so clients could make educated decisions on food items.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Restocked buffet, refilled condiments, organized station and prep areas.
  • Consistently kept kitchen areas clean and free of debris.  
  • Received frequent customer compliments for going above and beyond normal duties.
  • Consistently provided professional, friendly and engaging service.
  • Cleared, cleaned, dishwashed  kitchen utensils & equipment, organized & packed all items away for transport. 
Consumer Banking Representative Apr 1997 - Feb 1998
Bank of Hawaii Kailua-Kona, HI

  •  Identified customer needs, maintained extensive knowledge of products and services, cross-sold, opened new accounts, called on prospects and performed teleconsulting. 
  • Identified and secured new high and potentially high value consumer clients. 
  • Managed calling efforts, referrals, sales tracking and prospecting to achieve personal sales goals and contribute to the overall district goals. 

Customer Service Representative Sep 1996 - Apr 1997
Bank of Hawaii Kapolei, HI
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Resolved customer issues quickly and efficiently.
  • Politely assisted customers via telephone.
  • Routinely kept abreast with bank services and products to address inquiries. 
  • Served as the main liaison between customers, departments and management.
Contract Service Agent Sep 1994 - Dec 1996
Aloha Airlines, Inc. Honolulu, HI
  • Maintained a friendly, positive attitude when dealing with distressed passengers.
  • Operated jetway to disembark & greet passengers. 
  • Greeted passengers, verified tickets, checked luggage & assigned passengers to assigned seats.
  • Addressed passengers' concerns about delayed and canceled flights.
  • Cleaned planes to expedite flight turnarounds.
  • Loaded passengers efficiently and safely to depart on time. 
Education
High School Diploma : Hospitality Operations Industry & Business Office Systems 1994
Nanakuli High & Intermediate School Waianae, Hawaii
Career Shadowing Experiences: Hilton Grand Wailea Operations, Hilton Waikoloa Operations, Pacific Beach Hotel Operations, Royal Hawaiian Shopping Center Operations, KoOlina JW Marriot Ihilani Operations,

Paradise Cove Luau

Skills
  •  Quality customer service with a pleasant courteous demeanor.
  • Energetic, enthusiastic and happy to serve others. 
  • Flexible & ever willing to adapt to any situation.
memorable work experiences

Hawaii Employment:

*ALOHA STADIUM SKYBOX SUITES, PRESS BOX & PRIVATE LOUNGES I've hosted the New cast of Magnum P.I., Main Character and few of the Supporting Cast were present. Perched way up high, where High Profiled spectators,  team owners and TV stations as OC16 and ESPN, are located. Duties included: service clientele,  food/ buffet runner, maintain stations, strike.

Lan Thai of Enclave:

*WAIMEA BAY PRIVATE BEACHFRONT PROPERTY a private exclusive wedding, staff of 10, for a Hawaii Bodysurfing Icon and his Wife, a British Heiress. Duties included: Food prep, food station setup, appetizer, buffet & prep to order food station attendant, wait & active bussing, strike and breakdown.

Gourmet Events Hawaii: 

*BISHOP MUSEUM Sponsors Appreciation Dinner. I waited on a VIP Sponsored Table of $15K. 10 courses from 10 local renowned eateries. Duties included: 10 coursed formal meal service, red/ white wine, champagne service, bussing, strike.

*ALA MOANA PARK LANE Exclusive Private Summer Evening  Event for Homeowners of Luxurious Million Dollar condos. Privileged to be 1 of 7 chosen of 100+ employees. Duties included: cocktail service tray passing appetizers from MW restaurant, red, white, champagne service, strike.

*BANK OF HAWAII Amazing Exclusive Private Event for High Profile Clientele & Large Depositors, held at Diamond Head Theater. Duties included: cocktail tray passing appetizers, cocktail service, bussing, strike.

RECENT EVENTS

2019 EVENTS
Feb 20-24 COCKTAIL PASSING / FULL COURSE  MEAL SERVICE/ RED/WHITE SERVICE TABLE  SERVICE Nationally Acclaimed Commercial Real Estate Brokerage Firm Marcus & Millichap / Four Seasons
Mar COCKTAIL PASSING / FULL COURSE  MEAL SERVICE/ RED/WHITE SERVICE TABLE  SERVICE Hawaii Pacific Healthcare Specialists & Doctors / Four Seasons
Mar COCKTAIL PASSING / FULL COURSE  MEAL SERVICE/ RED/WHITE SERVICE TABLE  SERVICE Hewlitt Packard Executives / Four  Seasons
2018 EVENTS
Jul 25 VIP WAITSTAFF at Diamond Head Theater Bank of Hawaii. High Profile Clients Appreciation Event(Serviced Mr.Leavitt of Leavitt Yamane Soldner)/ Gourmet Events HI
Aug 03 VIP COCKTAIL SERVICE/WAITSTAFF at Ala Moana Park Lane. Owners Open (boasts $20M Condo)/ Gourmet Events HI
Aug 11 VIP WAITSTAFF/COCKTAIL SERVICE at Bishop Museum. Sponsors Appreciation.  (Serviced VIP $15K Sponsors Table) Hawaii Employment
Aug 18 WAITSTAFF at a Private Waimea Beach House Estate. Wedding of Mr. Mark Cunningham (Serviced Surf Legends Kelly Slater, Ha'a & Buffy Keaulana)/ Lan of Former Happy's Restaurant, O'ahu
Aug 31 WAITSTAFF at Kualoa Ranch. Wedding/ Gourmet Events HI
Sep 01 VIP LOUNGE WAITSTAFF at Aloha Stadium. VIP Lono Pono Lounges (Serviced Jay Hernandez of Magnum P.I.)/ Hawaii Employment
Sep 08 BEER POURER at Aloha Stadium. UH vs Rice College Football/ Hawaii Employment
Sep 14 CONCESSION at Aloha Stadium. Kamehameha vs. Kahuku High School JV&Varsity Football Games/ Hawaii Employment
Sep 23,24 CRUISE CHECK IN AGENT at Pier 2. Carnival Legend & Solstice Radiance of the Seas Honolulu 2,500 Passengers/ Hawaii Employment
Sep 30 PRIVATE BUNGALOW VIP WAITSTAFF at The Royal Hawaiian Hotel. Hale'aina Awards/ Gourmet Events HI
Oct 10 WAITSTAFF at Moana Surfrider Beach House. Hosted Dinner/ Gourmet Events HI
Oct 11 BANQUET WAITSTAFF at Waikiki Sheraton. UH Manoa Hall of Honor Awards/ Kyo-ya
Oct 12 WAITSTAFF at a Private Residence, Kuliouou. Chef Chai Chaowasaree Support/ Gourmet Events HI
Oct 13 ESTATE EVENT WAITSTAFF at Paul Mitchell Estates, Kailua. Chef Chai Chaowasaree Support, Wedding/ Gourmet Events HI
Oct 14 JAPANESE WEDDING WAITSTAFF at Moana Surfrider/ Kyo-ya
Oct 26 WAITSTAFF/COCKTAIL SERVICE at UH Manoa Campus & the Chancellor's Mansion. Hanai Event/ HiEmployment
Oct 27 JAPANESE WEDDING WAITSTAFF at Sheraton Waikiki/ Kyo-ya
Oct 28-31 HIGH SECURITY HIGH PROFILE CORPORATE EVENT SUPPORT at Four Seasons Ko'Olina. Walnut Creek/ Ready Set Go
Nov 02 VIP COCKTAIL SERVICE at Sheraton Waikiki Presidential Suite. RedBull Executives/ Kyo-ya
Nov 03 JAPANESE WEDDING WAITSTAFF at Moana Surfrider/ Kyo-ya
Nov 08, 10 VIP WAITSTAFF at Aloha Stadium.  BrunoMars Concert VIP Skybox Lounges/ HiEmp
Nov 14 BANQUET WAITSTAFF at Waikiki Sheraton. Boyds Highrollers Appreciation/ Kyo-ya
Nov 21 WAITSTAFF/COCKTAIL SERVICE at Moana Surfrider Beach House Poolside/ Kyo-ya
Nov 24 BANQUET WAITSTAFF/ COCKTAIL SERVICE at Sheraton Waikiki. Wedding/ Kyo-ya
Nov 28 BANQUET WAITSTAFF at Sheraton Waikiki. Iolani School Alumni/ Kyo-ya
Nov 30 WAITSTAFF at Pier 2. Chef Chai Chaowasaree Support. Matson Appreciation Dinner/ Gourmet Events HI