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Professional Summary
Quality-focused Office Assistant committed to approaching administrative tasks with tenacity and attention to detail. A proactive employee who takes on multiple tasks and sees each one through to completion. I desire to gain a position with a stable organization offering challenge and opportunity, with potential for advancement as warranted by demonstrated ability.
  • Detail-Oriented
  • Excellent Communication
  • Administration
  • Finance
  • Microsoft Office
  • Customer Service-Oriented
  • Process Management
  • Team Building
  • Data Entry
  • Time Management
Work History
Financial Assistant 01/2018 to Current
Roth Companies Cleveland, OH
  • Process invoices, purchase orders, expense reports, credit memos and payment transactions.
  • Verifies vendor accounts by reconciling monthly statements and related transactions.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
  • Monitored database, scanned documents to each job
  • Posted receipts to appropriate general ledger accounts.
  • Maintained payroll information by calculating, collecting and entering data.
Corporate Housing Administrative Assistant 05/2018 to 09/2018
Aires Pittsburgh, PA
  • Enter rates estimates, and other documentation into database
  • Enter invoices received from corporate housing providers and attach in the system
  • Update the tracing prompts for each file
  • Communicate with partners to resolve invoicing discrepancies
  • Copied, logged and scanned supporting documentation.
Office Assistant 06/2016 to 12/2017
Bailey Communications North Ridgeville, OH
  • Received daily shipments, managed database, and informed service department of completed orders.
  • Created quotes for clients and processed purchase orders.
  • Coordinated weekly staff meetings, client demonstrations and holiday events.
  • Managed Erate spreadsheet for future projects to bid and provide all necessary information to service manager.
  • Revised marketing inserts with new services, products and manufacturers.
  • Provided monthly TDM and FSMA reports of support hours for maintenance agreements.
  • Assisted service technicians in various projects by adding contacts into their global directory, monitoring clients requests, and developing data spreadsheets for the service department.
Associate of Arts: Human Resources Management Current Lorain County Community College - Elyria, OH
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Professional Summary

A data driven Marketing professional with 9 years of experience in Fashion and Travel Retail. I have previously set up and grown the CRM and Digital Marketing teams for leading retailers in India.  Most recently I have gained experience at DFS Group Limited in Hong Kong doing Online Marketing to attract independent travellers from China, Japan and other countries. In my spare time, I build travel itineraries for readers of our travel blog -


Project Management

Email & SMS Marketing

O2O Marketing

Online Paid Advertising

Team leadership

Work History
Senior Manager, Marketing Automation 01/2014 to Current

  • Acquired potential travellers' data online through a lead generation incentive program and converted 25% in-store (O2O) with associated sales value of USD 4M in 2018 
  • Built website and email marketing campaign aimed at inspiring Chinese, Japanese and South Korean travellers to travel to one of the fourteen countries where our stores are present
  • Drove E-commerce automations such as Abandoned Cart and online order cycle to drive increase in online pre-orders from travellers
  • Led 360º online campaigns; Increased customer engagement using innovative technologies such as 360º video and Facebook Messenger Chatbot
  • Supervised the daily activities of 3 direct reports including their hiring, training and performance evaluations
Manager, Customer Relationship Management 12/2010 to 05/2013
Genesis Luxury Fashion (An L-Capital funded company) New Delhi
Genesis Luxury is the exclusive distributor in India of Jimmy Choo, Bottega Veneta, Giorgio Armani and other international Luxury Brands
  • Led a team of 4 to grow the CRM department and make it the backbone of the company's consumer data requirements
  • Doubled in-store lead generation by identifying growth opportunities and working with the store teams to incentivise data capture
  • Grew revenue by 30% annually by driving email, SMS, Facebook and direct mail campaigns to maximize customer database monetization
  • Drove customer lifecycle campaigns which improved repeat customer rate to 50%
  • Identified the need for in-store KPI analysis and developed a monthly report to enable optimization of key metrics
Assistant Manager, Digital Marketing 12/2009 to 10/2010 India (A Sequoia Capital funded company) New Delhi was India's first flash-sale E-commerce retailer (similar to Gilt Groupe in the United States)
  • Developed the marketing strategy for the launch of the E-commerce startup
  • Managed a monthly budget of US$ 150K for online media buys including text and banner Ads
  • Increased online sales and leads by 10x (US$ 1.2M/month) in less than a year by driving SEM and EDM campaigns
  • Grew organic leads through word of mouth marketing campaigns
  • CRM and Corporate Sales Executive 07/2008 to 12/2009
    Genesis Luxury Fashion New Delhi
    • Implemented and optimized the CRM platform Microsoft Navision to enable customer data capture and progressive profiling
    • Acquired the first two clients for the company even in a recessionary market, by establishing relations with 100+ companies within 6 months

    MBA 2014 Hong Kong University/London Business School - Hong Kong and London
    Bachelor of Arts: Sociology 2008 Delhi University - New Delhi
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    Dedicated and proactive law enforcement professional with P.O.S.T certification. Proficient in authoring and evaluating reports, utilizing data-driven police strategies and promoting a community-focused mentality at all levels.

    • Crime scene processing
    • Strong interpersonal and conflict resolution skills
    • Skilled in MS Office
    • Evidence collection and evaluation
    • Community relations
    • CPR/First Aid certified
    Redondo Beach Police Dept. Redondo Beach, CA P.O.S.T Certified Police Officer 05/2018 to 07/2019
    • Made arrests as necessary; served warrants and subpoenas; conducted searches and seizures involving people, vehicles, and structures; interviewed victims, complainants and witnesses
    • Made traffic stops and issued warnings, citations, or arrests as necessary; checked vehicles and observed occupants of vehicles; responded to calls related to traffic incidents and other emergencies; provided first aid for injured persons
    • Patrolled an assigned area searching for indicators of possible criminal activity or threats to life and property; testified under oath in administrative hearings and criminal court cases
    Global Operations New York, NY Manager Of Field Operations 08/2017 to 12/2017
    • Developed and updated security procedures, security system drawings and related documentation
    • Recommended improvements in security systems and procedures
    • Conducted site reviews and security audits and made recommendations to management based on findings
    Enterprise Holdings Queens, NY Management Trainee 02/2017 to 08/2017
    • Upsold add-on services to existing customers, generating incremental revenue of $660.00 per month.
    • Ranked in top 5% of sales representatives out of 200 representatives in the 24FF region.
    • Established 3 new accounts in 1 month through successful client development.
    G4S Solutions New York, NY Security Officer / Account Manager 11/2013 to 02/2017
    • Maintain customer relations between various clients.
    • Managed and provided escort for money transfers with Brinks and client.
    • Conducted briefings and management duties as assigned.
    B & G Marketing New York, NY Corporate Trainer / Sales 06/2013 to 08/2013
    • Trained and developed over 5 personnel on the product.
    • Performed 200 on the spot sales presentations daily.
    • Met and exceeded weekly goals.
    Solow Management New York, NY Doorman/Porter 07/2013 to 09/2013
    • Effectively communicated with residents to announce guests, deliveries etc.
    • Monitored security screens and supervised lobby.
    • Maintained building grounds and safety.
    Mortiz Chevrolet Fort Worth, TX Salesman 01/2012 to 03/2012
    • Established ongoing relationships with new customers.
    • Provided excellent customer service during the purchase, and maintaining communication after the sell to ensure satisfaction.
    • Computed leasing charges based on factors such as length of contract, anticipated mileage and applicable taxes and negotiated pricing and financing options.
    United States Army New York, NY Specialist Military Police / Army National Guard 08/2011 to 12/2011
    • Provided customer service, security and surveillance.
    • Law enforcement and public safety.
    • Trained personnel on military barring.
    United States Navy Jacksonville, Florida Petty Officer 10/2006 to 10/2010
    • Maintained records and performed data entry and data transfers
    • Executed patrols at check points and provided public relations
    • Conducted briefings and management duties as assigned
    • Honorable Discharge from the United States Military
    Education and Training
    BBA: Business Administration Security Management DeVry College of New York, New York, NY Cum Laude
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    Focused professional able to accomplish efficient, accurate and in-depth research of physical and digital records. Knowledgeable about title documentation and encumbrances, mortgage loans and judgments. Skilled in producing reports and working to compile and organize large volumes of information. Seeking a position of increased responsibility.

    • Type 80 WPM
    • Strong analytical, critical thinking, and research ability
    • Excellent written and verbal communication abilities
    • Meticulous attention to detail
    • Professional, mature, and organized
    • Self starter who is resourceful and passionate
    • Schedule management, meeting planning and presentations
    • Extensive knowledge of title insurance and terminology
    • Ability to multitask in a fast paced environment
    • Exceptional phone manner
    • Billing and Invoicing
    • Risk analysis
    • Natural problem solver with a very strong sense of integrity
    • Scan, fax, email etc and computer proficient
    • Quick learner
    • Local filing requirements knowledge and Account reconciliation
    Title Processor 03/2019 to Current Prosperity Abstract Philadelphia, PA
    • Produced disclosures and disbursements for closings
    • Prepared and issued title commitments and title insurance policies based on information compiled from title searches
    • Performed title searches, ordered reports and obtained clearance documents
    • Collected, organized and logged paperwork from field to coordinate efficient closings
    • Verified accuracy and completeness of land-related documents accepted for registration
    • Determined realistic closing dates and scheduled proceedings
    • Examined documentation such as mortgages, liens, judgments and easements
    • Shared findings with attorneys or client representatives with detailed reports
    • Copied and summarized recorded documents such as mortgages, trust deeds and contracts affecting property titles
    • Examined deeds, deeds of trust, liens, judgments, and easements
    • Analyzed chain of title and prepared reports outlining title-related matters
    • Reviewed documents, identified problems and sought out resolutions to smooth title process
    • Summarized legal or insurance documents
    Acquisitions Manager 09/2018 to 03/2019 Liberty Bell Investments LLC Philadelphia, PA
    • Guided homebuyers and sellers through the process of the Real Estate transactions
    • Built a strong relationship with the title company, Prosperity Abstract
    • Wrote contracts between buyers and sellers and ensured adherence
    • Improved profits, negotiating and authoring contracts and leases for multiple rental properties
    • Negotiated contracts and coordinate with lenders, attorneys, title companies, and inspectors
    • Answered and fielded phone calls and emails from potential and existing customers
    • Negotiated, facilitated and managed real estate transactions
    • Maintained thorough, accurate and compliant records for internal and regulatory audits
    • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
    • Assisted owners with analyzing complex real estate documents and loan agreements
    • Inspected each new property, took pictures and wrote reports regarding findings for submission to company owner
    Support Specialist (MRI) 11/2016 to 12/2018 St. Mary Medical Center Langhorne, PA
    • Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
    • Correctly prepare MRI equipment and instrumentation required for tests, research, process and quality control
    • Perform various administrative duties, including data entry and document preparation.
    Executive Administrative Assistant 01/2012 to 12/2017 Gastroenterology Group, PA Langhorne, PA
    • Responsibilities include but are not limited to the oversight of all office administrative staff on a daily basis
    • Manage the day-to-day calendar for the company's six specialty physicians within their seven practicing locations
    • Receive and screen a high volume of internal and external communications, including email, mail, and multiple phone lines
    • Cooperate regularly with Medicare, and private insurance providers to resolve billing and coding issues
    • Properly rout agreements, contracts and invoices through the process of authorization specific to $100k treatments for Hepatitis C, and chemotherapy drugs
    • Prepare weekly and monthly staff reports
    Corporate Trainer, Regional Training Manager, LSM Lead (Local Store Marketing) 09/2005 to 01/2012 Uno Chicago Grill, Bock Group. Langhorne, PA
    • Increased sales by launching the Franchise Craft Beer marketing campaign that was eventually implemented within all franchise locations
    • Contributed to relevant blogs, and events both off-line and online to increase restaurant sales
    • Conducted daily pre-shift meetings to ensure organizational efficiency
    • Continually monitored restaurant trainees and took appropriate action to ensure food quality and service standards were consistently met
    • Scheduled and directed staff to maximize productivity
    • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
    • Optimized profits by controlling food, beverage and labor costs on a daily basis
    • Initiated negotiations regarding vendor contracts and kept updated records of contracts (specific to Craft Beer)
    Education and Training
    High School Diploma Pennsbury High School Fairless Hills, PA
    Some credits: Business and Economics Bucks County Community College Newtown, PA