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Professional Summary
Dynamic Administrative professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Skills
  • Excellent communication skills
  • Results-oriented
  • Self-directed
  • Accurate and detailed
  • Creative problem solver
  • Quick learner
  • Strategic sales knowledge
  • QuickBooks
  • Microsoft Excel
  • Microsoft Word​
Work History
Fit Witness, 07/2014 to Current
Coach/ Entrepreneur Online
  • Provide leadership development training, weekly, monthly, and yearly to provide empowerment to those in need of support.
  • Provide individual and group therapy to adults.
  • Kept abreast of new and developing information by regularly attending professional conferences and workshops.


Coastal Walls & Ceilings, LLC, 09/2006 to 07/2014
Office Manager Myrtle Beach, SC
  • Provide high quality customer service to homeowners throughout their                    warranty periods.
  • Maintained appropriate filing of personal and professional documentation.
  • Ensured superior customer experience by addressing customer concerns,                  demonstrating empathy and resolving problems on the spot.
  • Managed office supplies, vendors, organization and upkeep.
  • Coded and entered invoices each day into the in-house accounting software              Quickbooks.









  • Coral Beach Resort & Suites, 11/2003 to 07/2006
    Sales Manager Myrtle Beach, SC
  • Quote prices and sales prices, conduct market research, gather information and        negotiate contracts prior to closing any deals.
  • Provide exceptional customer service to all clients, homeowners and guests              during their stay to ensure repeat business and company enhancement.
  • Built relationships with customers and the community to establish long-term            business growth.
  • Proactively handle any arising issues and troubleshoot any emerging problems        on the event day.
  • Attend appropriate in-house meetings to facilitate the communication of                  information to all departments.
  • Enter daily, weekly and monthly data information in appropriate systems.






    HomeTeam Pest Defense, 01/2001 to 10/2003
    Administrative Assistant Myrtle Beach, SC
    • Managed office supplies, vendors, organization and upkeep.
    • Maintained appropriate filing of personal and professional documentation.
    • Coordinated the scheduling of pest control services with clients and technicians.
    • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    • Entered work orders into database in a timely and accurate manner.
    • Coded and entered invoices each day into the in-house accounting software.


    Education
    Associate in Business: Horry-Georgetown Technical College - Myrtle Beach, SC
    Accomplishments
    • Completed Social Media Masters with Sandi Krakowsi
    • Participated in A Year of Leadership with John C. Maxwell
    • Currently Participating in WRIGG Mentoring
    This resume is created in 7 minutes.
    Summary
    Seeking a challenging and rewarding position at an award winning company, where I can utilize my skills and abilities to enhance member experience and organizational goals.
    Work History
    Property Adjuster II, 11/2016 to Current
    United Services Automobile Association (USAA) Chesapeake, Virginia
    • Examines claims forms and other records to determine insurance coverage; easily relates with members by explaining policy provisions.
    • Interviews and corresponds with claimants, witnesses, police, physicians, and other relevant parties to determine claim settlements, denials, or reviews.
    • Skilled with Xactimate; works complex dwelling claim estimates while negotiating with insureds and external contractors for settlements.
    • Settles claims. Familiar with plumbing, contracting, and water mitigation estimates/ terminology; excels by continuing to decipher various types of contracting materials, labor fees, and code requirements.
    • Supports workload surges and Catastrophe operations as needed, to include working significant overtime during designated Catastrophes. Maintains proficiency and provides excellent member service.
    • Mentors entry level adjusters; explains proper procedures and coverage solutions.
    • Serves as a USAA Military Affairs Representative; supports military service members by volunteering to attend functions on base; brands the company.
    Property Adjuster III, 10/2015 to 10/2016
    United Services Automobile Association (USAA) Chesapeake, Virginia
    • Examined claims forms and other records to determine insurance coverage.
    • Investigated and assessed damage to personal property and created and reviewed property damage estimates.
    • Proficiently worked with Xactimate and various tools to confirm pricing for minor property theft claims.
    • Interviewed and corresponded with claimants, witnesses, police, physicians, and other relevant parties to determine claim settlements, denials, or reviews.
    • Processed settlements in a timely manner.
    • Sought guidance from team members to resolve coverage disputes and identified appropriate issues for escalation.
    • Supported workload surges and Catastrophe operations as needed, to include working significant overtime during designated Catastrophes; demonstrated exceptional capabilities during the most recent historical Catastrophic season.
    Staffing Associate, 06/2014 to 09/2015
    AppleOne West Des Moines, Iowa
    • Supported branch operations by processing applicants, assisting clients, and executing office procedures and systems.
    • Coached, trained, and developed team members to maximize performance.
    • Elevated sales; increased revenue by $50,000 within a month.
    • Identified qualified candidates for employment by scanning and reviewing resumes, interviewing, and setting up profiles; submitted recommendations to various job orders.
    • Processed payroll for roughly 85-90 employees on a weekly basis; prepared account information for candidates.
    • Reviewed invoices to ensure that clients were billed accurately, assisted various departments on billing inquiries and completed necessary actions to attain resolutions.
    Department of Defense Courier, 06/2010 to 11/2013
    United States Army Norfolk, Virginia
    • Managed over 300 customer accounts where the primary responsibility was the secure distribution of highly classified and sensitive material.
    • Successfully completed 300+ missions, with zero security incidents.
    • Instilled emphasis on security by properly training newly assigned personnel on organizational requirements and guidelines.
    • Maintained current knowledge of Equal Employment Opportunity, established a positive atmosphere within a diverse organization.
    • Cleared for Top Secret information and granted access to Sensitive Compartmented Information based on a Single Scope Background Investigation (SSBI) completed on June 7, 2010.
    Executive Administrative Assistant, 03/2009 to 06/2010
    United States Army Baghdad, Iraq
    • Coordinated travel arrangements for missions, developed classified itineraries, screened phone calls, prepared and edited correspondence including memorandums, reports and presentations.
    • Managed and accounted for over $100,000.00; maintained office supplies inventory by checking stock to determine inventory level, anticipated needed supplies, evaluated new office products, placed and expedited orders for supplies, and verified receipt of supplies.
    • Supervised two to three soldiers at any given time and managed the day-to-day operations of the office.
    Education
    Associate of Arts: Liberal Arts, December 2016
    Upper Iowa University - Fayette, Iowa
    Currently pursuing Bachelor's degree in Business Administration with a Global Emphasis at Upper Iowa University. Anticipated graduation: December 2019
    Licenses

    State of North Carolina Property and Casualty Insurance

    November 2015

    Training

    Advanced Human Resources Leadership Course- Fort Jackson, South Carolina

    The course emphasized advanced skills in Human Resources Systems and Personnel Assistance Center actions to include Personnel Accounting and Strength Reporting (PASR), Casualty Reporting, Personnel Pay Operations, Postal Operations and other Human Resources core competencies within the Human Resource Office.

    Basic Leadership Course- Fort Lewis, Washington

    Provided training in basic leadership skills, manager duties, responsibilities and authority, and how to conduct performance- oriented training. It focused on leader training for first time leaders. Produced high-productivity, competent leaders using small group instruction with practical application, followed by hands-on, performance-oriented training.

    Administrative Assistant Course- Fort Jackson, South Carolina

    Provided training in correspondence. Employed English composition and grammar principles in preparing all correspondences. Proofread typed documents against source documents. Prepared registered/certified mail for dispatch. Prepared suspense control documents and maintaining suspense files. Signed for property and picked up registered and certified mail. Performed typing and clerical duties shown at high level of skill and provided technical guidance on administrative matters to typists and clerical personnel. Answered inquiries from staff; advised personnel on administrative and clerical matters. Set up and maintained logs, rosters, status boards, charts, graphs, and viewgraphs.

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    Professional Summary
    • Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the IT business market trends.
    • Experienced Account Manager professional with strong leadership and relationship-building skills.
    • Build and execute a disruptive strategy.
    Interests

    Hobbies. Soccer, Golf, Snowboard, Travelling, Philosophy / Assistant in a center for homeless people (cold season).

    Skills
    • Team leadership
    • Project management
    • Business development
    • Customer relations
    • Strategic planning
    • Client account management
    • Consistently meet goals
    • Efficient multi-tasker
    • Customer service-oriented
    • Deadline-oriented
    • Disruptive approach
    Work History
    02/2018 to Current
    Cloud Platform Strategic Account Manager - Engie Oracle France Colombes, Île-de-France
    • Helping Engie in their digital transformation.
    • Accelerating their journey to new growth areas with excellence and innovative approach.
    08/2017 to 12/2017
    Global Account Manager - Schneider Electrics & ST Micro Cisco Systems France Headquarters - Atlantis Issy-les-Moulineaux, Île-de-France
    08/2015 to 07/2017
    Global Account Manager - Airbus Defense & Space Cisco Systems France Headquarters - Atlantis Issy-les-Moulineaux, Île-de-France
    • In charge of Airbus Defense and Space, Airbus Safran Launcher and MBDA.
    • Build up a high level intimacy with those Airbus Group Divisions.
    • Develop the new Cisco subjects: ELA in security and collaboration including ACANO, Security managed Services and leveraging the installed base with Cisco One.
    • FY16 Goal: 43M$, Prod +TS, achievement: 116% - Sales Achiever.
    08/2011 to 07/2015
    Strategic Account Manager - French Ministry of Defense Cisco Systems France Headquarters - Atlantis Issy-les-Moulineaux, Île-de-France
    • Build a 3-year vision and strategy plan in collaboration with cross-functional team to align with the customer's long-term growth and transformational business opportunities.
    • Prospect and build strong commercial relationships within the French MoD by developing key customer relationships at high military rank level to gain trusted advisor status.
    • Create and maintain intimacy with partner eco-systems (Defence Systems Integrators as THALES, ASTRIUM) to provide whole solutions to the customer including Cisco Advance Services.
    • Orchestrate all internal resources (presales, architect, sales specialist, services) to achieve customer satisfaction and increase Cisco footprint.
    • Negotiation on large projects: Balard (the French Pentagon), INCAS, SIA Box..
    • FY15 Goal: 20M$, Prod +TS, achievement: 95%.
    • FY14 Goal: 17M$, Prod +TS, achievement: 111% - Sales Achiever.
    • FY13 Goal: 12M$, Prod + TS, achievement: 162% - Sales Champion.
    • FY12 Goal: 20M$, achievement: 68%.
    08/2010 to 07/2011
    Account Manager - Financial Services Industry Cisco Systems France Headquarters - Atlantis Issy-les-Moulineaux, Île-de-France
    • Manage 150 accounts in banking and insurances (SCOR, Swiss Life, ING Bank).
    • Ensure the customer intimacy on the account set top 15.
    • Implement the sales strategy on new and existing customers to ensure that sales targets are met or exceeded in marketplace.
    • Maintain a high-profile Cisco presence in the market place through the creation of win-win situations with customers that turn a sales relationship into a long-term commercial partnership.
    • FY11 Goal: 9M$, Overall achievement: 95%.
    08/2009 to 07/2010
    Territory Business Manager Cisco Systems France Headquarters - Atlantis Issy-les-Moulineaux, Île-de-France
    • Manage Orange Business Services in Paris area (French SP).
    • Link my partner strategy to Cisco one on SMB accounts.
    • Enable my partner sales team on: § Cisco core business & IPT solutions by shadowing with my partner account managers.
    • Cisco sales programs.
    • Create awareness, preference, and demand of Cisco solution for SMB accounts vs competition.
    • Team lead with an ISAM.
    • FY10 Team Goal: 38M$, Overall achievement: 127%- Sales Achiever.
    09/2008 to 07/2009
    Account Manager Mid-Market Cisco Systems France Headquarters - Atlantis Issy-les-Moulineaux, Île-de-France
    • Manage Mid-Market accounts (200 accounts).
    • Build intimacy partner to optimize the coverage.
    • Adapt Cisco Strategy on different accounts typology: Transactional approach.
    • FY09 Goal: 5M$, Overall achievement: 95%.(Have changed Territory in H1 ).
    11/2005 to 08/2008
    Inside Sales Representative Cisco Systems France Headquarters - Atlantis Issy-les-Moulineaux, Île-de-France
    • Manage active and prospective customers in the Mid-Market Sector (Manufacturing, Retail, Engineering...) ­ 300 accounts.
    • Build territory strategy.
    • Mentored, Hired some ISAMs.
    • Surpassed annual quota by 140% each year.
    11/2004 to 11/2005
    Inside Sales Representative Alcatel france
    • Inside Sales Account Manager powered by Victoria Line.
    • Manage active and prospective customers in the Mid-Market Sector in Paris Area (Manufacturing, Retail, Engineering...) ­ 300 accounts.
    • Build territory strategy.
    • Learn how to sell by phone Alcatel portfolio.
    • Determined needs, delivered solutions and overcame objections through consultative selling skills.
    Languages

    French, native tongue.

    English fluent, numerous stays in the United States/Canada. 

    Good oral and written skills in Spanish

    Education
    2004
    M.D.: Physics; Electromagnetism
    Pierre and Marie Curie University - Paris, Île-de-France

    Physics & Electromagnetism 98-00 Travelling in US/Canada. 96-98 Classe préparatoire, Lycée Turgot, Paris, France. 2 years program preparing for the national competitive exam for entry to engineering schools.

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    Professional Summary

    Senior Cyber Operations Professional with over 20 years of military service with experience in Cyber Operations and Information Technology. An exceptionally competent and detail-oriented leader with a goal-oriented focus. Excellent team-building skills with impeccable work ethics. Consistently seeks out and analyzes organizational issues and performance-enhancing opportunities for implementation.

    Skills
    • Computer Network Operations
    • Cyber Operations Planning
    • Threat Intelligence
    • Research and Development
    • Security Operations Center Management
    • Coaching and Mentoring
    • Incident Response
    • Systems Integration
    • Vulnerability Assessments
    • Project Management
    • Capabilities Development
    • Technical Leadership
    Work Experience
    Army Cyber Institute May 2019 to Current Senior Research Scientist
    West Point, NY

    Senior Research Scientist for national critical infrastructure, public-private partnerships, and cyber exercises within the Army Cyber Institute (ACI) to accomplish objectives in support of the Department of Defense, and the Army's mission in cyberspace. Responsible to further the development of the Cyber Branch and the advancement of education within the military. Conducts outreach, provides expertise and advises leaders on government, industry, and academia collaborative efforts to develop and evolve public-private partnerships. Serves as the ACI cyber operations expert.

    US Army February 2018 to May 2019 JMOC DCO Technical Director
    Ft Meade, MD

    Led a joint team of 44 soldiers, airmen, and civilians to build, develop, and maintain the prototype Defensive Cyber Operations (DCO) platform for the Joint Mission Operations Center (JMOC) in support of the Cyber Mission Force. Served as a subject matter expert on cyberspace operations and coordinated directly with US Cyber Command (USCYBERCOM), Army Cyber Command (ARCYBER), the National Security Agency, and other partner organizations to enable operations in support of national and combatant command objectives. Conducted and coordinated incident response actions to ensure multiple contiguous operations. Led training and mentored fellow DCO personnel regarding technical competencies and challenges. Developed and administered policies to address mission requirements and establish operational guidelines.

    US Army July 2016 to January 2018 Operations Element Lead/ Exploitation Analyst
    Fort Meade, MD

    Cyberspace Operations Element Lead for 44 National Mission Team, working in direct support of the Commander of USCYBERCOM, responsible for protecting critical infrastructure for the United States. Assigned as an Exploitation Analyst (EA), responsible for leading integrated operations and analysis on the execution of critical, time-sensitive, collection and analysis in support of national, joint and Army requirements. Served as the Task Force Technical Director, responsible for providing technical guidance to 13 teams on the employment of offensive and defensive cyberspace missions. Functioned as a Mission Commander, responsible for leading offensive cyberspace operations. Served as the Battalion EA Curator, responsible for the health and advancement of 96 EAs across the brigade.

    US Army July 2015 to June 2016 Computer Network Operations Planner/ Lead Host Analyst
    Fort Meade, MD

    Responsible for leading, directing, and synchronizing a world-wide deployable team to detect, illuminate, and respond to adversarial presence on the DoD Information Network and networks of national importance. As the team's Planner, responsible for evaluating team response to events in cyberspace. Advised the Team Leader on the correct tactical actions during planning and operations. Served as the team Intelligence Oversight Officer.

    US Army August 2013 to June 2015 Discovery And Counter-Infiltration Cyber Network Defense Manager
    Fort Meade, MD

    Directed actions, training, and mission alignment of a national-level Discovery and Counter-Infiltration Team, responsible for the development of the sensor strategy and deployed sensor capabilities to support mission risk mitigation strategies. Characterized advanced adversarial tradecraft within US and coalition networks that evade routine security measures. Developed, created, and modified existing computer applications, software, or specialized utility programs. Developed and conducted tests of systems and processes to ensure their compliance with security requirements and regulations. Served as the team Intelligence Oversight Officer.

    US Army Cyber Command December 2012 to August 2013 Enterprise Management Division Senior Services Technician
    Fort Belvoir, VA

    Served as the Army-level subject matter expert on application based security. Responsible for leading, directing, and evaluating plans, policies, and procedures for the Department of Army's Cyber and Information Technology capabilities and services for the nation. Directly supported cyber operations by providing advice and guidance to strategic and expeditionary forces on IT capabilities; Information Assurance security and compliance; command and control systems; hardware installation; configuration management; project planning. Responsible for the development of tactics, techniques, and procedures, orders, and planning for Army HBSS implementation and operations.

    US Army Cyber Command December 2011 to December 2012 Network Defense Planner
    Fort Belvoir, VA

    Network Defense Planner for the Army Cyber Operations and Integration Center, responsible for directing and managing a multidisciplinary team consisting of service members and civilians. Assisted in planning, integrating, and synchronizing network operations and the defense of all Army networks. Ensured Army orders, directives, and initiatives are integrated and synchronized within ARCYBER processes and enforces compliance across six theaters of operation. Provided ARCYBER, Defense Information Systems Agency, Army CIO/G6, and USCYBERCOM leadership with situational awareness and compliance reporting.

    United States Army September 2007 to December 2011 Signal Systems Support Technician/ Information Assurance Manager
    Fort Carson, CO

    Technical expert for the Brigade Combat Team on the technical employment of battlefield distributed communications and automation systems. Responsible for leading a team consisting of 20 service members and civilians. Maintained, operated, integrated, and secured the Brigade Combat Team's networks, Army Battle Command Systems, Combat Net Radio systems, Global Broadcast System, Joint Automated Deep Operations Coordination System, and Persistent Surveillance and Dissemination System of Systems. Responsible for the management of the training of personnel on the installation, maintenance, operations, integration, security, and troubleshooting of the tactical intranets and video teleconferencing systems. Planned and performed communications security account management oversight in garrison and combat operations. Implemented Information Assurance plans as the Brigade Information Assurance Manager.

    Joint Communications Support Element December 2005 to September 2007 Medium Internet Protocol Package Team Chief
    McDill Air Force Base, FL

    Medium Internet Protocol Package Team Chief responsible for the health, welfare, and training, and combat readiness of 18 Joint Service Personnel; managed communications and networking equipment in excess of $8.5 million. Assigned to a selectively manned Joint Airborne Communications unit; provides complete communications for two Joint Task Forces and two Joint Special Operations Task Force Headquarters; direct reporting to US Joint Forces Command, which deployed worldwide in direct support of combatant commanders for contingencies ranging from major theater conflicts to humanitarian relief missions.

    United States Army October 2000 to December 2005 Satellite Communications Operator And Maintainer

    Provided communications support to the 82nd Airborne, four Joint Task Forces, and the Joint Special Operations Task Force Headquarters. Directly reported to US Joint Forces Command , deployed worldwide in direct support of the combatant commanders for contingencies ranging from the major theater wars to humanitarian relief missions; responsible for the training, installation, operations, and maintenance of military satellite terminals, Global Broadcast System, and the Cable News Network terminal.

    Education and Training
    Capella University Ph.D.: Information Technology/ Information Assurance And Cybersecurity Minneapolis, MN

    (ABD-Anticipated Completion 2020)

    Florida Institute of Technology 2014 Master of Science: Information Technology/ Cybersecurity Melbourne, FL, United States
    Purdue University 2012 Bachelor of Science: Information Technology West Lafayette, IN, United States
    Purdue University 2010 Associate of Applied Science: Information Technology West Lafayette, IN, United States
    Certifications
    • GIAC Penetration Tester (GPEN)
    • GIAC Certified Windows Security Administrator (GCWN)
    • GIAC Python Coder (GPYC)
    • GIAC Continuous Monitoring (GMON)
    • GIAC Certified Incident Handler (GCIH)
    • GIAC Certified Intrusion Analyst (GCIA)
    • GIAC Forensic Examiner Certification (GCFE)
    • GIAC Certified Forensic Analyst (GCFA)
    • GIAC Security Essentials (GSEC)
    • Certified Information Systems Security Professional (CISSP)
    • CompTIA Advanced Security Practitioner (CASP)
    • Certified Network Defense Architect (CNDA)
    • Certified Ethical Hacker (CEH)
    • COMPTIA Security+ Certified
    • COMPTIA Linux+ Certified