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Professional Summary

Motivated student currently working towards degree in Biochemistry. Background in investigating Psychological Development. Successful at building a strong customer following, thus increasing repeat business. Adept in conducting interviews, literature reviews and data synthesis and analysis.

  • Research design
  • Caring child mentor
  • Food handling training
  • Managed schedules for four family members
  • Exceptional organizational skills
  • Active listener
  • Detail-oriented
  • Approachable
Work History
06/2019 to Current
McDonalds Crew Member Napoli Management East Providence, RI
  • Collaborated with team members to complete efficient work and bring in top hauls.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Handled over $500 worth of daily credit card and cash payments.
  • Successfully communicated with all team members to navigate job duties and complete daily tasks.
  • Prepared hot beverages, including coffee and tea according to customer requests.
10/2018 to 01/2019
Undergraduate Research Assistant University Of Massachusetts Boston, Department Of Psychology Boston, MA
  • CITI training certificate- Social & Behavioral Research Investigators and Key Personnel
  • Conducted legal researched and drafted legal memos and summaries on the development of children with Autism.
  • Planned, modified, and executed research techniques, procedures, and tests.
  • Coordinated teams with University of California Riverside for joint research.
  • Prepared materials for reports, presentations, and submission to peer-reviewed journal publications and events.
  • Wrote and edited data collection forms and questionnaires.
  • Worked in team to design training modules for teachers
01/2015 to 09/2018
Family Babysitter Daniel and Resa Brennan Fall River, Massachusetts
  • Made healthy snacks and meals for four children.
  • Closely monitored children's play activities to verify safety.
  • Identified warning signs of emotional and developmental problems in children.
  • Regularly traveled with the family to help with vacation activities and childcare.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Established and maintained a safe play environment for the children.
  • Helped children complete homework assignments and school projects.
  • Promoted language development skills through reading and storytelling.
  • Engaged with children on an individual basis to build positive relationships with them.
  • Communicated with parents about daily activities and behaviors.
12/2017 to 09/2018
Seasonal Retail Sales Associate The Nexus Providence, RI
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
06/2013 to 07/2013
Volunteer Silverbrook Farm Acushnet, MA
  • Assisted in setting up and breaking down a mobile farm stand in Fall River.
  • Stocked and replenished merchandise according to sales and customer requests.
  • Priced merchandise, stocked and took inventory of supplies.
  • Cleaned and organized the stand, including the checkout desk and displays.
  • Processed payments by check, cash, debit and credit and maintained accurate drawers.
2018- Present
Bachelor Of Science, Degree Anticipated
University Of Massachusetts - Boston - Boston, MA
  • Undergraduate Biochemistry Major
High School Diploma
BMC Durfee High School - Fall River, MA
  • John and Abigail Adams Scholarship
  • Coursework in Communications and Psychology
  • Effective Communication Strategies training

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Professional Summary

Experienced and organized with 8 years of administrative experience. Skilled in streamlining patient flow through accurate recordkeeping and clear communication skills. Proficient in using Allscripts PM and Cerner Powerchart for patient information management and scheduling.

  • HIPAA Compliance
  • Database entry
  • Insurance verification
  • Payment collection
  • CPR/First Aid certified
  • Patient-focused care
  • Scheduling and calendar management
  • Transmitting medical records
  • Conflict resolution
  • Medical Terminology
  • Excellent communication skills
Work History
Family Advocate | 09/18 to Current
McDowell County Head Start and Preschool Programs - Marion, NC
  • Maintained safety and security of all youth under care.
  • Collaborated with families to assist in their growth, development and education in an effort to increase potential.
  • Scheduled appointments with applicants to gather data to determine eligibility to meet program criteria.
  • Visited the homes of families and maintained appropriate contact as directed by agency procedures.
  • Recruited community members for projects and activities.
  • Managed caseload effectively through well-developed time management, organizational and task prioritization skills.
  • Established and maintained rapport with other staff, students, and parents to facilitate communication and academic progress.
  • Assisted classroom teacher with improving behaviors through modeling, role-playing and other effective strategies
Practice Specialist II | 01/2015 to 09/2018
Mission Pediatrics-McDowell - Asheville, NC
  • Managed the reception area for this busy pediatric office, including greeting visitors, directing telephone calls and providing information for inquiries.
  • Completed patient registration by checking patient data including insurance, demographic and health history to ensure all information was current.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
Office Assistant | 04/2011 to 07/2019
Miller Plumbing of McDowell - Marion, NC
  • Performed clerical tasks, including answering incoming phone calls, sorting mail and sending correspondence.
  • Prepared billing invoice
  • Maintain employee payroll by collecting and entering data into database.
  • Performed general office functions
Certified Nursing Assistant | 01/2014 to 08/2014
Rose Hill Retirement Community - Marion, NC
  • Supported patients' daily living needs, including feeding and bathing.
  • Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Offered age-appropriate patient care before, during and after exams.
  • Performed patient assessments, documented vital signs and reported changes to supervisors.
McDowell High School - Marion, NC | High School Diploma 2011
Stanly Community College - Albemarle, NC | Associate of Applied Science Early Childhood Education , Current


  • Active CPR and First-Aid Certified, July 2019 - July 2021.
  • Early Childhood Credential, July 17, 2017.
  • Family Engagement Certificate, January 1, 2019

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Professional Summary

Data Center Technician well-versed in troubleshooting and repairing malfunctioning hardware, network components, and software. Seeking the right position to enhance a team or company with my varied skills. Personable, friendly and committed to resolving computer problems in a timely and thorough manner to maintain up-time.

  • System troubleshooting expert.
  • Customer service professional.
  • Robust foundation in networking and routing fundamentals.
  • Intermediate knowledge of Linux and Unix with experience navigating systems via command-line interface.
  • Versed in operating Fluke brand circuit testers and fiber optics cleaners.
  • Internal components installation.
  • New employee mentoring.
  • Knowledgeable in IT security best practices.
  • Familiar with firewall management.
  • Previously held Secret level security clearance.
  • Incredibly trainable and adaptable to new procedures, software/hardware, and roles.
  • Knowledgeable on Cisco, Oracle, Arista, Brocade, HP, and Dell/EMC devices.
Work History
IT Consultant (Enterprise Data Center Technician) | Charter Communications - Centennial, CO 07/2018 - Current
  • Performed installation of network, storage, and video devices, including all cabling.
  • Used Fluke diagnostic tools to identify hardware, copper, or fiber cable failures and replaced components that were not functioning.
  • Completed customer requests and projects in a timely manner to ensure maximum network up-time and documented work in ServiceNow.
  • Configured iDRAC/iLO/iLOM settings on new network and storage devices.
Data Center Technician | Flexential - Denver, CO 06/2014 - 06/2018
  • Assisted customers by providing remote hands for customer and corporate network equipment.
  • Monitored data center infrastructure and facilities.
  • Security monitoring and creation of security badges/permissions in active directory.
  • Creation/completion of customer assistance and alarm tickets.
  • Performed troubleshooting of hardware and network circuits.
  • Full installation of various network devices including basic configuration and cable management.
  • Consoled into network devices to assist in troubleshooting for remote customers.
  • Incident response team member, typically as recorder or on-site support.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
Integrated Family Of Test Equipment Operator/Maintainer | US Army 02/2006 - 02/2010
  • Oversaw transport and distribution of Battalion technical supplies.
  • Responsible for troubleshooting and maintaining proper operations of multi-million dollar electronic systems.
  • Answer telephone calls to take messages, answer questions, and provide information during non-business hours.
  • Repair circuits by soldering, splicing, and replacement of components.
  • Inspected equipment for proper performance and correct communication.
  • Conducted highly complex diagnostic and operational tests.
  • Interpreted schematic blueprints, wiring diagrams, performance specifications and service manuals.
  • Analyzed test results to locate and determine causes of malfunction.

CompTIA Security+ ce

ITILs V3 Foundations

Test-ready for CCNA/GIAC or similar certifications within 90 days of hiring.

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Dynamic self-starter with experience working with headquarters Marine Corps to execute commanding officers victim assistance programs. Promote positive reporting climate while providing direct services to military and civilian victims of crime.  Proven record of meeting objectives while fostering collaboration with tenant commanders. Highly skilled at assessing individual risk factors, resolving crisis situations, and navigating laws/regulations ensuring client confidentiality. 

Core Strengths
  • Critical thinker/Problem Solver
  • Excellent interpersonal skills
  • Compassionate and active listener
  • Strong oral and written communication
  • DOD directives, instructions, & policies
  • Compliance and regulations
  • Comprehensive case management
  • Conflict and dispute resolution
  • Assisted LOGCOM CIG on Commanding Generals (CG) inspections for three new CGs
  • Inspected Child Development Center (CDC) on two occasions at request of CGI
  • Inspected MAR LOGCOM, MCSC, Naval Branch Health Clinic (BHC), and MARFORRES on a biennial basis per (SAPR)(1752) functional area checklist
  • As MCLB SAPR PM received three "Note Worthy" out of three IGMC inspections  
  • Requested by the CO to execute six month corrective action plan for the MCLB Victim Witness Assistance Program per (VWAP) (5800.14) after IGMC findings: non-mission capable. IGMC certified program Mission Capable upon re-inspection
  • Sexual Assault Prevention & Response Program Manager (SAPRPM) certification
  • Victim Witness Assistance Program (VWAP) Liaison Officer certification
  • Domestic Violence and Child Abuse Victims Advocate certification
  • Marine Corps Community Services (MCCS) Managers certification
  • Credentialed Tier 4 Sexual Assault Advocate per National Organization for Victim Assistance (NOVA)
Community Outreach Advocate / Liberty House of Albany - Albany, Georgia 07/2017 - Current
  • Provide crisis intervention and empowerment based, trauma informed advocacy, counseling, and safety planning.
  • Complete comprehensive face-to-face assessment, document injuries, take photos. Gather demographics, prior incidents of violence, prior shelter placement, and outstanding legal matters
  • Notate alcohol, substance abuse, and/or mental health concerns for victim/alleged perpetrator
  • Complete lethality assessment, presence of weapons, child involvement
  • Review safety plan with victim/family members, make contact with law enforcement, medical assistance, and child services as required
  • Attend interviews with law enforcement, states attorneys, lawyers, and/or court hearings
  • Assist clients with filing of protection orders, crime victims' compensation applications, and make referrals for services
  • Provide family violence education classes for individual clients and civic groups as requested
  • Create victim profile in state wide tracking system, update general case notes, with all services and referrals 
  • Complete monthly case reviews and reports for Director
Sexual Assault Prevention & Response Program Manager/ Victim Witness Assistance Liaison Officer / Marine Corps Logistics Base Albany, Georgia
  • Established, communicated, and maintained daily operations of the Sexual Assault Prevention & Response(SAPR) Program and the Victim Witness Assistance Program (VWAP) for the Marine Corps Logistics Base, tenant commands, Marine Corps Logistics Command (LOGCOM) and Blount Island command (Jacksonville, Fl) to include drafting standard operating procedures (SOP), commanders policy letters, and base orders as directed.
  • Served as the principle advisor to the commander on all sexual assault/sexual harassment, domestic violence, and/or victim related matters
  • Proficient with Department of Defense (DOD) Sexual Assault Incident Database (DSAID) and case management system, recorded incident statistics, individual demographics, criminal case disposition
  • Negotiated Memorandums of Understanding (MOU) with community law enforcement, States Attorney's offices, and Department of Children and Families services to exchange information in an efficient and timely manner.
  • Chaired monthly Case Review Committee (CRC) and installation Sexual Assault Response Team (SART) meetings to review the status of  law enforcement investigations, Staff Judge Advocate prosecution time lines, victim assistance status, offender status, pending mental-health evaluations, safety/threat assessment of individuals involved,  other pending action; i.e., open warrants or the COs issuance of Parsona non grata (P&G)
  • Coordinated, conducted, and inspected those independent unit/activities not under the operational or administrative chain of command of the MCLB commander to ensure mission readiness/compliance with Inspector General (IG) of the Marine Corps Functional Area Checklists for SAPR/SARC and VWOP
  • Submitted written inspection findings, readiness assessments, and purposed Corrective Action Plan to individual unit commanders/ Headquarters Marine Corps SAPR Division/ Judge Advocate General of the Marine Corps
  • At the direction of the commanding officer, in tandem with the installation IG, investigated Congressional Inquiries involving allegations of a sexual assault, family violence, or alleged mishandling of an investigation involving a victim or witness of a crime.
  • Partnered with members of the MCLB Provost Marshal office (PMO), Criminal Investigations Division (CID), Naval Criminal Investigative Services (NCIS), and Violence Prevention Program (VPP) to assess, assist, and minimize work place violence
  • Completed background screenings for military and/or civilian volunteer advocates to include criminal history check via National Crime Information Center (NCIC), reviewed credentialing application packages for submission to National Organization of Victims Assistance (NOVA)
  • Maintained monthly on-call schedule for after-hours victim advocate; covered MCLB 24/7 sexual assault hotline phone daily.
  • Addressed community groups, federal & state agencies, and media on Commanders behalf for domestic violence, sexual assault, victim advocacy services, and/or military protocol concerns
  • Provided semiannual training for first res-ponders on available mental health services, victimology, Full Faith & Credit, the Lautenberg amendment; as well as updates to  DOD/Marine Corps orders and directives
  • Provided annual training for military, civil service, and contractors aboard MCLB on Sexual assault, misconduct, and harassment, Stalking, and Domestic Violence
  • Completed client assessments, referrals for services, and served as client's liaison to respective commands/military leadership
Family Law/Domestic Relations Division Supervisor / Hernando County Clerk of Courts Brooksville, Florida
  • Organized, prioritized, and managed division staff in the execution and preparation of civil case filings related to paternity, child support, restraining orders, & dissolution of marriage
  • Prepared court dockets, petitions, modifications, temporary and final orders
  • Completed payment history audits as requested by Child Support Enforcement
  • Receipted weekly child support payments in excess of $150,000.00, prepared daily balance sheets/bank deposit.
  • Served as Chairman of the Hernando County Domestic Violence Task Force comprised of 28 community agencies.
Sexual Assault Prevention & Response Program Manager / United States Marine Corps - Albany, GA 05/2004 - 09/2014
Domestic Relations/Family Law Division Supervisor / Hernando County Clerk of Courts - Brooksville, FL 09/1996 - 09/1998
Suspended/Truant Youth Services Coordinator / Youth and Family Alternatives, Inc. - Spring Hill, FL 08/1994 - 08/1996
Program Supervisor /Reentry Aftercare Counselor / Florida Department of Juvenile Justice - Brooksville, FL 01/1991 - 07/1994
Construction Mechanic 2nd Class (E-5), Seabees / United States Navy - Gulfport, MS / Orlando, FL / Guantanamo Bay, Cuba, 08/1985 - 12/1990
Education and Training
Odessa Montour High School - Odessa, New York


Certifications: Department of Defense Sexual Assault Advocate Credentialed-Tier 4 (NOVA), Victim Witness Assistance Program (VWAP) Liaison Officer; Marine Corps Community Services (MCCS) Managers Training, Sexual Assault Prevention and Response (SAPR) Program Manager Certification, Sexual Assault Response Coordinator (SARC) and Uniform Victim Advocate (UVA) certification, Domestic Violence/Child Abuse Victims Advocate (VA) certification.

Instructor of: Sexual Harassment vs. Sexual Assault, Bystander Intervention, Ethics and Confidentiality, Domestic Violence, Full Faith & Credit, Stalking, Lautenberg Amendment, and Dating Violence

Course work in: Non-violent Crisis Intervention, Coordinated Community Response, Risk Assessment & Safety Planning, Orders of Protection, Childhood Exposure to Domestic Violence, Batters Intervention, Identifying Child Abuse, Interstate Custody agreements, Domestic Violence and Post Traumatic Stress (PTSD), among others.