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Summary

Dedicated Customer Service Specialist motivated to maintain customer satisfaction and contribute to company success, Results-driven,Focused with proven ability to establish rapport with clients. Exceptional at sales, marketing and account management . Highly enthusiastic service professional with 29 years client interface experience. 

Skills
  • Customer Service Specialist, Courteous engaging demeanor, Energetic work attitude while handling high public contact.
  • Strong People skills and Expert Problem solver.
  • Multi-task Store maintenance, Large cash/check deposits expert using Quick Books & Clover Point of Sale System
  • Type 40 wpm Invoice processing using automated information systems .
  •  Maintain organized and accurate records, inventory & receipts using business arithmetic & statistical records to track sales.
    Opening/closing procedures with Strong organizational skills.
  • Microsoft Office Suite; Word, Excel, PowerPoint , Access, Teams and Visio Pro.
  • Make Sales contacts, researches customer needs and develops the application of products & services.
  • Demonstrable ability in Marketing & Graphics using various platforms & software.
  • Network & Attend trade Shows & events
Experience
Salon Owner, Hair and Makeup Artist 01/2018 to Current
Salon Tres Couture Oakland, Ca

Politely answered the phone and scheduled appointments for clients.
Created repeat business by developing long-term relationships with regular customers.
Provided excellent customer service and skin care treatments to all clients.
Promoted and sold salon services and products.
Applied specialized techniques to create makeovers from natural to theatrical.
Instructed clients on how to apply make-up to achieve a desired look.
Sanitized workstations and salon equipment for safety purposes.
Operated cash register to receive payments from customers.
Conducted weekly salon inventory.
Completed continuing education and training to stay up to date with new trends and techniques.
Promptly answered multi-line phone, returned clients calls and scheduled appointment. Completed manual and computerized scheduling, for bookkeeping and inventory managment. 

Licensed Cosmetologist 01/2016 to 01/2018
Trenell LeShelle Couture Hair Skin Makeup Oakland, CA


Politely answered the phone and scheduled appointments for clients.
Created repeat business by developing long-term relationships with regular customers.
Provided excellent customer service and skin care treatments to all clients.
Promoted and sold salon services and products.
Applied specialized techniques to create makeovers from natural to theatrical.
Instructed clients on how to apply make-up to achieve a desired look.
Sanitized workstations and salon equipment for safety purposes.
Operated cash register to receive payments from customers.
Conducted weekly salon inventory.

Completed continuing education and training to stay up to date with new trends and techniques.
Promptly answered multi-line phone, returned clients calls and scheduled appointments.
Completed manual and computerized scheduling, bookkeeping and inventory management procedures.

Licensed Cosmetologist 10/2010 to 07/2016
Trenell Leshelle Hair & Makeup Studio Oakland, CA Meticulously entered client and service information when booking appointments.
Greeted all guests and assisted them with requests and special services.
Scheduled beauty consultations and hair styling appointments.

Helped analyze customers' hair condition to recommend appropriate products and hair care methods.
Worked a flexible schedule to accommodate salon needs.
Provided accurate product and merchandise information to customers.
Suggested and sold and performed salon services and retail products to customers.
Addressed and handled all guest complaints. 
Introduced corporate policies, procedures and work rules to new salon employees.

Verified end-of-day reports against credit and cash profits.
Processed all cash and credit card transactions with a 98% accuracy rate.

Organized salon paperwork and office files.
Freelance Hair Makeup 04/2012 to 03/2015
Trenell LeShelle Hair Los Angeles, CA
Politely answered the phone and scheduled appointments for clients. Used state-of-the-art techniques in coloring and treating hair
Promptly fielded all incoming phone calls and scheduled appointments.
Recommended hair styles that complimented clients' facial features and coloring.
Introduced Brazilian Keratin treatments to the salon.

Shaped hair pieces and added elaborate extensions.

Employed a variety of hair style techniques, including curling and straightening.
Designed contemporary new styles for both genders and for all ages.
Mentored new staff to enhance salon development and increase productivity.
 
Sanitized workstations and salon equipment for safety purposes.
Conducted weekly salon inventory.
Operated cash register to receive payments from customers.
Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
Licensed Cosmetologist 02/1990 to 10/2010
Rare Looks by Trenell Vallejo, CA

Politely answered the phone and scheduled appointments for clients.
Pre-booked appointments to guarantee repeat business.
Supervised front end of the store and coordinated employee schedules. Educated guests on proper hair care.
Examined hair texture and condition to determine appropriate treatment.
Recommended home care hair regimens and treatments.
Used state-of-the-art techniques in coloring and treating hair.
Set up workstation and treatment room with necessary products, equipment and supplies.
Completed continuing education and training to stay up to date with new trends and techniques.
Addressed inappropriate guest behavior.
Promptly fielded all incoming phone calls and scheduled appointments.
Briefed employees about the salon's success and announced monthly sales goals.
Trained  5 new stylists and assistants.
Mentored new staff to enhance salon development and increase productivity. .
Conducted weekly salon inventory.
Created repeat business by developing long-term relationships with regular customers.
Operated cash register to receive payments from customers.
Completed manual and computerized scheduling, bookkeeping and inventory management procedures.

Legal Aide Assistant 01/1991 to 02/1992
Department of Justice Bankruptcy Court Oakland, CA Directed incoming calls to appropriate staff members.
Used computer databases, credit reports, tax and legal filings to locate persons and compile information for investigations.
Drafted, received and tracked due diligence checklist.
Organized legal memoranda and client correspondence.
Seasonal Part time Courier 11/2018 to 12/2018
Fedex Corp Emeryville, Ca
Education and Training
Specialized Field Training: Theater & Costume Design San Francisco State University San Francisco, CA, US
Continuing Education in Theater Conception, Production. Emphasis in Designing Costumes, Art Props, Theatrical Makeup. 

Specialized Field Training: Business Administration/Marketing Laney Community College Oakland, CA, US Continuing education in Business Marketing, office applications and Business Arithmetic.
Coursework includes Entrepreneurial Management

Specialized Field Training: Cosmetology/ Esthetics Kenneth's college of Hairstyling Fairfield, CA, US
Continuing education in Cosmetology to obtain California State License.
Coursework includes  Principles, Ethics, Sanitation and Procedures of Customer Service. Business records inventory management. Consumer affair laws governing Hair, Skin and Nail services rendered to the Pubic in the Cosmetology field
 according California Board of Cosmetology/Barbering .
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Professional Summary

Career administrative professional with 20+ years experience in government service supporting the USAF, Defense Logistics Agency and Department of Justice. Experienced in system administration/help desk functions, administrative support, travel coordination, timekeeping and government processes. Dedicated team member offering attention to detail, ability to multi-task and consistent productivity.

Proficiencies
  • Excellent written/oral communication
  • Excellent typing/administrative skills
  • Conwrite Administrator
  • DTS (Defense Travel System)
  • ATAAPS (Automated Time and Attendance Program)
  • DCPS (Defense Civilian Payroll System)
  • Customer Support
Work History
2009 to Current
Procurement Technician - GS-07 U.S. Department of the Air Force Eglin Air Force Base, Florida
  • Member of Contract Writing System Administrator team directly supporting 150+ system users.
  • Organizational Defense Travel Agent (ODTA) supporting 150+ users; passed inspections with zero discrepancies found.
  • Managed Automated Time & Attendance Program (ATAAPs) and Defense Civilian Pay System (DCPS) ensuring employees were paid timely and accurately.
  • Organizational Safety Representative, briefed director on safety incidents, tracked injury reports and provided training materials to supervisors.
  • Organizational liaison between contracting directorate and base payroll office, travel office, base safety office and Conwrite system admin helpdesk.
08/2006 to 09/2009
Property Disposal Technician GS-1105-05/06 US Defense Logistics Agency Eglin Air Force Base, FL
  • Guided customers through property reutilization/disposal program.
  • Prepared new hire paperwork; inprocessed new employees.
  • Maintained training records and scheduled training
  • Government purchase card holder supporting 10 other DRMO sites in the eastern United States.
  • POC for DTS and Time and Attendance ensuring travel arrangements and payroll were processed timely and accurately.
  • As TASO (Terminal Area Security Officer), oversaw the security and granted appropriate employee access permissions to DLA property management system.
09/2000 to 12/2005
Facility Assistant - GS-07 Department Of Justice FL
  • NOTE: Left this position due to RIF (Reduction in Force) and institution closure
  • System Administrator for Computerized Maintenance Management System (CMMS) supporting 150 employees and tracking all work requests submitted/completed and expenses for repairs.
  • Entered payments, account information and call logs in CMMS
  • Verified data integrity; reported to Southeast Regional Office
  • POC for travel, timecards and government purchase card
  • Reconciled monthly obligation report for six cost centers
  • Supervised inmates assigned to Facility Dept work details and processed inmate pay
10/1994 to 07/2000
Unit Secretary - GS-06 Department Of Justice Eglin Air Force Base, FL
  • Prepared paperwork for new commitments and releases, ensuring accuracy of inmate identity and safety of inmates.
  • Developed training and continuity manual for new unit secretaries which decreased training time and provided consistency of work.
  • Presented weekly safety lectures to inmates specific to their work assignments in order to prevent accidents and injury on the job.
  • Supervised unit dorm orderlies to maintain high standard of unit cleanliness and sanitation.
  • Correctional duties included maintaining security of the institution, accountability and supervision of inmates
03/1992 to 10/1994
Commander's Secretary - GS-05 Geilenkirchen US Clinic, USAFE (DOD) Geilenkirchen NATO Air Base, Germany
  • Scheduled appointments for Clinic Commander and Administrator.
  • Prepared calendar scheduling 40 routine meetings monthly.
  • Finalized all EPRs/OPRs for squadron.
  • Functioned as liaison between US Clinic, local national medical facility, Base Commander's Office, and Civilian Personnel Office.
  • POC for time and attendance for civilian/local national employees.
  • Coordinated and provided training for clinic volunteers.
05/1989 to 03/1992
Legal Technician - GS-07 Department Of Justice Eglin Air Force Base, FL
  • Verified court orders through Clerk of Courts, booked new inmates into facility, prepared mug shots, created ID cards, inventoried inmate personal property, determined disposition of items. Based on inmate population demographics, assigned inmates to case manager, housing unit and work crew.
  • Prepared Sentence Computations calculating jail time/good conduct days to finalize release dates
  • Notified victims/witnesses of upcoming inmate releases
  • NCIC (National Crime Information Center) Certified
  • Graduate - Federal Law Enforcement Training Center Program
03/1987 to 03/1989
Unit Secretary - GS-06 Department Of Justice Eglin Air Force Base, FL
  • See Unit Secretary(Oct 1994 - Jul 2000)
Education
General coursework Northwest Florida State College - Niceville, FL

General coursework

This resume is created in 7 minutes.
Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Art Composition
  • Printmaking
  • Acrylic/ Oil Painting
  • Adobe Photoshop 
  • Superb attention to detail
  • Interpersonal communication 
  • Goal oriented 
  • Time management ability
  • Customer rapport
  • Product management and pricing
  • Account Management
Experience
Creditor Escalations Specalist
April 2019 to Current
National Debt Relief New York, NY
  • Maintained client satisfaction by offering proactive resolutions while driving actionable responses to questions, concerns or challenges.
  • Relayed clients' hardship and financial details to the legal team(s) handling the debt based lawsuits, to construct practical settlements for our clients to become debt free.
  • Monitored over one hundred clients at any given time, the majority of whom enrolled several separate debt lawsuits.
  • Maximized efficiency and time management by effectively planning and organizing strategies for client success.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding active lawsuits.
  • Maintained database of customer and sales information using Salesforce & Microsoft Office
Sales Representative
December 2018 to April 2020
Combined Insurance Elmhurst, NY
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Developed administrative skills to efficiently run my own business within Combined Insurance.
  • Learned sales techniques to gain clientele and deliver supplementary insurance to those in need of it.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Approached customers with consultative mentality to uncover and meet specific requirements.
Front End Supervisor
June 2012 to October 2018
Stop and Shop Westerly, RI
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Quickly promoted throughout the ranks and became a front end department head.
  • Developed hands on customer service skills
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Legal Assistant
July 2017 to June 2018
Anthony Nardone Law Firm Westerly, RI
  • Conducted legal research to aid our attorney with positive outcomes.
  • Processed documents and payments throughout various town halls in Rhode Island
  • Cultivated positive working relationships within banks and government buildings
  • Handled bank deposits for the office.
  • Intermittently ran the office when our attorney was out of the state.
  • Submitted electronic filings and organized court materials, schedules and actions.
  • Conducted in-depth research to aid with positive legal outcomes.
Education and Training
Bachelor of Arts : Fine Arts, 2018 University of Rhode Island Kingston, RI, USA GPA 3.30/4.0 
Minor : Art History University of Rhode Island South Kingstown, RI, United States
2018 Connecticut School of Bartending Norwich , CT, USA

During the thirty hours of hands on training and study, I learned to construct beverages as well as bar management skills and hospitality tricks to help boost business and increase profits for the business owner. This training also enabled me to become TIPS certified. 

High School Diploma : 2014 Westerly High School Westerly, RI, USA Graduated in the top 25% of graduating class
Activities and Honors

Attended additional art classes at South County Art Association in Kingston RI. These included ceramics and pottery classes. 

 

One of my paintings was selected to be the cover image for the University of Rhode Island's Visual Arts Networking Event pamphlet in March 2018. 

 

In 2016 I was the winner of a  design contest for the New England division of Stop and Shop. My design was selected to be the summer T-Shirt design for the entire division. 

 

Former Olympic figure skater Michelle Kwan inquired about purchasing my artwork. Unfortunately I had to inform  her that the piece in question was not for sale. 

 



References
Pamela Nardone- Office Manager of Attorney Anthony Nardone Kristy Hathaway- Store Manager of Westerly Stop and Shop ​​
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Professional Summary

An efficient and self-motivated individual with the ability to exercise discretion and remain calm under pressure while providing legal and administrative assistance concerning financial compliance requirements.

Skills
  • Preparation of minutes of meetings and other special projects as assigned (tracking OBA's and completing/updating KYC reports)
  • Financial industry compliance
  • Proficient in MS Office/Excel
  • Ability to interpret By-Laws and Statues
  • Preparation of formal correspondence, memoranda and standard contracts
  • Preparation of formal legal documentation
Work History
Law Clerk, 03/2014 to Current
Agro Zaffiro LLPHamilton, Ontario
  • Providing assistance to a group of four lawyers specializing in Accident Benefits and Insurance Defence with different practice methods and requirements as well as varied experience in Personal Injury Law.
  • Developed strategies and arguments in preparation for presentation of cases.
  • Preparation of materials and briefs to be filed with the License Appeal Tribunal as well as the Financial Services Comission of Ontario and filing of same.
  • Filed all case pleadings in a timely manner.
  • Wrote memoranda and reviewed legal briefs.
Financial Compliance Administrator, 06/2017 to 08/2018
Aligned Capital Partners Inc.Burlington, Ontario
  • Responded to customer requests via telephone and email.
  • Created boardroom and multimedia presentations including video and text- sync'd depositions for enhanced understanding.
  • Researched and updated all required materials needed for firm and partners.
  • Produced ad hoc reports and documents for senior team members.
  • Performed initial client assessment and analysis to begin research process.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Obtained documents, clearances, certificates and approvals from local, state, provincial and federal agencies.
Executive Assistant, 02/2013 to 03/2014
Flamborough Chamber of CommerceHamilton, ON
  • Transcribed and prepared all minutes of meetings including Annual General Meetings, Board Meetings and By-Law Review Meetings.
  • Prepared memoranda, formal correspondence and promotional materials for membership holders and the constituency.
  • Performed all tasks required of an Executive Assistant at the municipal level to assist the President of the Chamber.
  • Responsible for assisting Board Members in the fulfillment of their roles and to serve the broader interests of Chamber members and constituents.
  • Coordinated travel arrangements and itineraries.
  • Attended all off-site events including political debates and community fundraisers.
Paralegal, 11/2011 to 01/2013
Gerald Swaye & AssociatesHamilton, Ontario
  • Working in a fast paced environment assisting with the array of tasks that are needed to build a court case. Acting as a shared point of contact among firm solicitors to provide a range of policy analysis and legal support for both personal injury and insurance defence cases.
  • Prepared Statements of Claim, Statements of Defence, Affidavits of Documents and Affidavits of Service.
  • Researched state statutes, decisions, legal articles, codes and documents.
  • Conducted detailed client intakes and entered information into company database.
  • Contacted key witnesses to testify at court hearings.
  • Prepared legal briefs, motions and pleadings.
  • Used legal software including PC Law, Primafact and Dragon Legal.
Legal Assistant, 04/2007 to 09/2010
Main Street LawyersMilton, Ontario
    Acting as a point of contact between firm solicitors at Courthouse and in an office setting to provide legal administrations assistant and seamless client service under all circumstances including assisting lawyers in Bail Court, Family Court, Small Claims Court, Superior Court and assisting the Office of the Children's Lawyer.
  • Worked as a team with attorneys, administrative assistants and fellow legal assistants.
  • Produced legal documents, including contracts and real estate closing statements.
  • Prepared for trials by conducting legal research and drafting pleadings.
Education
Bachelor of Arts: Political Science Brock University - St. Catharines, Ontario
  • Graduated with Honors
Certifications
Class P1 Paralegal Licence, Law Society of Upper Canada, 2011, (#P07490)