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Professional Overview

Digital marketing specialist, data analyst and freelance front-end web developer. Skilled and experienced in a variety of digital marketing tools and technologies.  Good with numbers, research, and self-education. Quick learner, adaptive, highly creative, intellectually curious, very personable and dedicated.

Skill Areas
  • Google Analytics
  • Ad Words Research
  • Data Visualization with Tableau
  • Social Media Advertising (including Facebook Advertising)
  • Search Engine Optimization and Advertising
  • Email Marketing
  • Programming Proficiency in HTML/CSS, Javascript, some Python
  • WordPress
  • Web Content Management
  • Microsoft Excel and Microsoft Word
  • Archival research
  • Consumer Data Analytics 
  • Consumer Surveys
Relevant Professional Experience
Outreach Specialist and Event Coordinator (Remote) Center for Changes | Detroit, Mi | Oct 2017-Nov 2018
  • Edited and managed website while utilizing SEO strategies
  • Used Google Analytics to analyze web traffic and demographics
  • Managed social media, analyzed followers data and conducted advertising based on findings
  • Used email marketing for fundraising 
Paralegal Law Office of Gregory T. Anderson | Dekalb, Il | Jul 2016-Sep 2017
  •  Data Entry and Visualization
  •  Coordinated Emails
  • Proofread Documents and Analyzed Financial Reports
Board Member Northside Action for Justice | Chicago, Illinois | Jan 2015-Current
  • Analyzed data on housing, neighborhood demographics, education inequity.
  • Developed and published a monthly email newsletter.
  • Wrote comprehensive reports and presentations each month on campaign projects, fundraising and organizational work.
  • Reviewed staff work and gave comprehensive and constructive feedback.
Social Media and Web Specialist Jorge Mujica for Alderman | Chicago, Illinois | Mar 2015
  • Updated and managed campaign website content.
  • Developed advanced social media, digital marketing and online advertising for campaign.
  • Analyzed political data, ward demographics and election numbers.
  • Maintained awareness of digital trends and new emerging technologies and platforms.
Board Member Join the Impact Chicago | Chicago, Illinois | Apr 2009-Oct 2012
  • Gathered and analyzed data on LGBTQ needs and interests.  
  • Updated and maintained website and social media sites.
  • Reviewed study findings and recommended policy options for lawmakers.
Education
Bachelor of Arts: Major: History Minor(s): Political Science and Gender Studies University of Illinois at Chicago | | Chicago, Illinois, United States
High School Diploma PORTA High School | | Petersburg, Illinois, United States | | 2009
Fellowships and Awards

- Windy City Times 30 Under 30 Award - Vegetarian Resource Scholarship Award -  Illinois Children of Veterans Tuition Scholarship 

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Summary

Customer-oriented leader with strong history of high-performance in meeting and exceeding objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Experience
01/2017 - Current Mosswood Apartments Victoria, Texas
Property Manager

My responsibilities include payment collections, leasing and lease signing, answering phones, advertising specials and availability, notice updates to residents and other community functions. Inputted information from customer calls and onsite service visits into the company's system using Yardi. Documented any updates to management on renewal progress, at-risk renewals and renewals forecast. Created spread sheets for electricity bills, unit inspections, filter changes, appliance conditions and completed invoices for vendor payments. Always shown exceptional attendance record with special attention to punctuality and preparation to work upon arrival. Post Harvey: 

  • Assisted in planning and executing demolition and reconstruction of apartments.
  • Led Mosswood team in delivery of Demolition post Harvey requiring close cooperation among members to share information and develop solutions to meet housing requirements.
  • Successfully led key projects (HVAC inspection, moisture mapping, appliance condition evaluation, ect) which resulted in accurate completion.
  • Ensured scopes were completed property and accordingly. 
03/2014 - 01/2017 Victoria Eye Center Victoria, TX
Ophthalmic Technician Worked up patients, checked vision, checked medications, assisted Physicians in patient relations and appointments. Ran diagnostic tests on patients whom needed testing for diagnosis such as Diabetic Macular Edema, and Macular Degenration as well as Topography for Corneal problems. Assisted in follow up appointments for LASIK surgery, Cataract surgery, Pterygiectomy surgery. Assisted in contact lens fittings, glaucoma pressure testing. Recorded diabetic information.
08/2011 - 10/2013 Atlas Tubular LP Robstown, TX
Office Assistant

Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members. Supported clerical needs of office manager and other employees, including taking messages, scanning documents and routing business correspondence. Took inventory for supply orders, order and distribute supplies, created spreadsheets, kept office clean and orderly, assisted in company employee luncheons.

Relocated to Victoria and took time off after having my son.

11/2010 - 07/2011 Aces and Eights Robstown, Texas
Oil Field Sales

Went to oilfield companies through out South Texas and assisted in promoting product sales for company. Showed excellent customer service and communication skills in discussing and showing products. Educated customers about product features and technical details to highlight benefits and correct misunderstandings. Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.

Education and Training
2020
Working toward Certificate in Real Estate Victoria College - OnCourse
2009 Buda, Texas, United States
High School Diploma in Basics Jack C Hays High School Graduated with 3.2 GPA and ranked 103 out of 445
Victoria, Texas, United States
Some College (No Degree) Victoria College
Activities and Honors

MCJROTC - Through 2006-2009 of High School

Acknowledged for money management during demolition process post Hurricane Harvey

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Summary

Experienced Customer Service Property Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Core Strengths
  • Excellent Organizational Skills
  • Active Listening Skills
  • Energetic work attitude
  • Top sales Performer
  • Telephone Inquiries specialist 
  • Customer service expert
  • Adaptive Team Player 
  • High customer service standards 
  • Strong problem solving ability 
  • Negotiation competency 
  • Troubleshooting skills


Highlights
  •  Quickbooks Accounting 
  • Time management skills 
  • Microsoft Office
  • File/records maintenance
  • Excellent communication
  • Client-focused
  • Computer proficient
Accomplishments
  • Documentation
     Wrote and edited documents to keep staff informed on policies and procedures.
  • Marketing
     Implemented marketing strategies which resulted in 20% growth of customer base.
  • Customer Assistance    

           worked with company systems such as live support and diligently completed           assigned tasks, working overtime if needed.

  • sales

             Consistently generated additional revenue through skilled sales techniques. 

  •  Customer Interface

             Assisted customer over the phone regarding  ,Rent,Property Maintenance,                property rentals and Product Inspection.





Experience
Rochester, NY Frontier Communications( Lead)/ Mar 2016 to Current
  • Resolved customer questions, issues and complaints.
  • Monitored the daily activities of 3 customer support teams.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Owned team productivity metrics.
  • Oversaw training of new team members and mentor each to promote productivity, accuracy and friendly service.
Overnight Stocker
Fairport, NY
Ledestri Foods / Jul 2015 to Feb 2016

Maintained accurate stock records and schedules. Process customer duties and fees quickly to release international shipments. unloaded, packed, staged and loaded products for shipping. Followed proper selection procedures as established by the company. Transported goods from racks ,shelves and vehicles. worked at a rapid pace to meet tight deadline, packed containers and re-packed damaged containers. 

Lead Customer Service Representative
Rochester , Ny
Sutherland Global Services / Dec 2014 to Jun 2015

collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquires. demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. worked with senior Management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow up calls for customer who reported product issues. 

Assistant Teacher
Rochester , NY
Eugenio Maria De Hostos Charter School/ Oct 2013 to Jun 2014

Developed interesting course plans to meet academic, intellectual and social needs of students. Routine met with students parents regurading in-class issue ands learning interruptions to discuss solutions. Developed and implemented  interesting and interactive learning mediums to increase students understanding of course materials. 

  • Presented at 3 industry conferences to audiences of 100+ students and leaders in the field.
  • Observed and documented behaviors and actions.
Assistant Property Manager
Rochester, Ny
Boss Property management /
  • Created and implemented policies and procedures for effective property management.
  • Ensured tenants were aware of and followed all policies and rules.
  • Checked rental eligibility by following Boss Property Management's verification process.
  • Showed units to potential tenants and answered questions about life in the community.
  • Monitored inventory and analyzed product costs.
  • Built and maintained loyal, long-term customer relationships through effective account management.
Education
High School Diploma Dr. Fredde Thomas High School 2013 Rochester , NY
Associate of Science: Business Administration Genesee Community College Batavia, NY
  • Dean's List Honoree 2017 Semester
  • 3.5 GPA
  • Honor Roll 2016-2017
  • Currently Attending Genesee Community college
  • Continuing education in 75-Hour Real Estate Course

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Executive Profile

Ambitious and self driven manager. Resourceful and committed. Easily establishes beneficial partnerships and relationships with vendors, customers and service providers,offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with entrepreneurial attitude.

Skill Highlights
  • Project management
  • Business operations organization
  • Human resources
  • Multitasking
  • Leadership Skills 
  • Excellent Negotiator
  • Small business development
  • Customer oriented
  • Budgeting expertise
  • Employee relations
  • CPR and AED Certified
Core Accomplishments

Project Management-

  • Saved the Lofts 14 Association more than $27,749.68, in two years. 
  • Launched well-received retirement fund for employees.
  • Mentored and coached employees resulting in a large increase in productivity.

Compliance-

  • Maintained compliance with regulatory standards by HIPPA and OSHA.
  • Launched well-received retirement fund for employees.

Implementation-

  • Assisted in implementation of new Electronic Medical Records system that resulted in improved patient care, faster service and consolidated costs.
  • Launched well-received retirement fund for employees.

Patient Care-

  • Ensured quality control through admissions, assessments, treatments, and referrals for a broad range of patients.
  • Treated patients suffering from Trauma, Fractures and Sprains.
Professional Experience
November 2015
to
Current
Abaris Realty, Inc. Potomac, MD On-site Property Manager
  • Manage, plan and oversee operations, maintenance, administration, and improvement of commercial and residential properties. Inspects grounds, facilities, and equipment routinely to determine necessity of repairs.
  • Acts as liaisons between on-site tenants and owners. Assists in transitioning property managers to implement a daily routine and create a user friendly paperless data base.
  • Work closely with the Board to identify, develop and achieve community goals and objectives. 
  • Pays close attention to vendors to ensure that the client always gets what they pay for at a reasonable and fair price. Responds promptly to maintain a happy and functioning community. Maintains and updates community website. Compile and convey all operational and financial data to manager and Board. Work closely with the Board to identify, develop and achieve community goals and objectives. Recommends clarifications and changes in contracts and use of vendors, to save the property money.  Pay close attention to vendors and ensure that the client always gets what they pay for at a reasonable and fair price.    Reorganized staff's schedules to focus on time management and efficiency.  Create vendor/staff schedules in response to community needs. Write weekly reports for record keeping and discussion. 
February 2004
to
November 2015
Dr. Montague Blundon III Bethesda, MD Administrator / Customer Service Representitive
  • Oversaw daily high-volume medical office operations. Responsibilities included: front desk management, billing, created medical forms (Spanish / English), ordered medical supplies, directed supply chain management and inventory, translated for multi-lingual patients (Spanish, Italian), insurance company authorizations, managed patient complaints, maintained medical records, IT support/programed with in software setup / Electronic Medical Records support, managed doctor's schedule for Chief of Orthopedic Trauma surgery, managed collections and patient payment plans, assisted with casting, blood pressure, weigh-ins, room prep, and pre/post-operation briefings for patients.
  • Entered medical and social history, medication, diagnoses, allergies and symptoms. Responsible for being the liaison between patients and attending physicians.
  • Headed and reaching out to patients to determine appropriate payment plans and collections that resulted in an excellent rating. Collected Specimens and going over results with patients.
April 2006
to
October 2015
Rolando Construction Inc. Faifax , VA Manager
  • Carried out goals, Team Leadership, Finance and Budgeted, policy development and enforcement. Accounted for customer satisfaction.
  • Managed a team of 22 of professionals.Strengthened company's business by leading implementation of the organization's brand recognition .
  • Instituted staff meetings and explored new opportunities to increase revenue or minimize costs. Set budgets and allocated funds as needed, engaged in contracts negotiations with suppliers, business partners and buyers.
September 2001
to
February 2003
Orthopeadic Center Bethesda, MD Assistant Aministrator
  • Headed administrative tasks such as maintaining the calendar for an office with two departments: a six-man Orthopedic Physician/Surgeon team, and a Physical Therapy department.
  • As the office's daily operations' financial officer, responsible for calculating and writing deposit slips and conducting daily deposits for both of the office's departments.
  • Managed all out-patient surgery referrals, scheduling and post-operative instructions.
Education
CAI Coursework in M100 
University College Park College Park, MD Bachelor of Arts: Business
Montgomery College Rockville, MD Associate of Arts: Business
Walt Whitman Bethesda , MD High School Diploma
Languages

Trilingual -Spanish/Italian/English

Computer Skills

Microsoft Office Suite, Outlook, Power Point, Access, Excel, CBSI (Certified Billing Solutions, Inc.), Auto CAD, Allscripts, ICsystems, Medical Manager, MyWay, EMR (Electronic Medical Record), Adobe Suite