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  • Sales driven 
  • Skilled negotiator
  • Prospecting and closing skills
  • Analyzing information
  • Proficient in MS Office (Word, Excel, SharePoint)
  • Professionalism 
  • Financial records
  • File maintenance
  • Results-oriented
  • Quick learner
Participant / Heartisans Marketplace - Longview, TX 04/2018 - Current

Career Readiness Job Training Program

NCRC (National Career Readiness Certificate) - Gold

Soft Skill Certificates: Teamwork, Business Communications, Customer Service, Employer Expectations, Interpersonal Communications, Job Performance, Problem Solving, Self Management and Time Management

Stay-at-Home Mom / Longview, TX 10/2015 - 04/2018
Property Manager / GPS Investments - Longview, TX 09/2010 - 10/2015 Established rental rates. Attracted tenants by advertising vacancies and showcasing units. Negotiated leases and collected security deposits from prospective tenants. Maintained financial obligations by collecting rent and paying bills. Investigated and resolved tenant complaints. Enforced rules of occupancy. Inspected vacant units in order to complete repairs, plan renovations, and contract landscaping. Enforced occupancy policies and procedures by confronting violators and enforcing eviction suits.
Office Manager/ Bookkeeper / GP Smith Inc - Longview, TX 02/2000 - 09/2010
Developed a system to account for financial transactions by establishing a chart of accounts. Maintained accounting by verifying and posting transactions. Balanced accounts by reconciling entries. Maintained and balanced general ledger by preparing a trial balance and reconciling entries. Maintained historical records by filing documents.
Organized and maintained office operations, prepared payroll, and clerical functions.
Education and Training
Kilgore College - Kilgore, TX Business Administration

1 - Core courses completed toward Business Administration Assoc. Degree

2018 - Began basic on-line courses to complete degree

Longview High School - Longview, TX High School Diploma
Community Activities

Volunteer Longview Animal Care and Adoption Center

Leader at Life Church, Longview, TX

Volunteered with Expectant Heart Pregnancy Resource Center

This resume is created in 7 minutes.
Professional Summary

Experienced Residential Property Manager successful at raising occupancy rates by securing long-term tenants. Responsible Property Manager committed to ensuring a safe and comfortable environment for residents as well as advocating for the needs of the building board.

Residential Property Manager successful at raising occupancy rates by securing long-term tenants.

​Versatile Property Manager who brings an ability to implement and enforce property rules and regulations effectively.

Responsible Property Manager committed to ensuring a safe and comfortable environment for residents as well as advocating for the needs of the building board.

  • Email software
  • Blue moon
  • Resman
  • Internet Browser
  • Property Boss
  • Tenant snd eviction laws
Work History
05/2017 to Current
Property Manager Wehner mulifamily Dallas, Texas
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Developed and executed plan to achieve and maintain 96% or better rate of occupancy.
  • Carefully screened applicants for tenancy.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Evaluated and recommended changes in rental pricing strategies.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained a sufficient Number of units so that they were market-ready at all times.
09/2015 to 05/2017
Property Manager Granite Redevelopment Dallas Texas

  • Maintained original leases and renewals for the management office.
  • Managed day to day operations.
  • Increased occupancy rate.
  • Increase revenue.
  • supervised maintenance team an contractors 
05/2015 to 10/2015
Driver/Mantainence Gordons Trucking Odessa, Tx.
  • Unloaded cargo from truck with hand trucks and pallet jacks.
  • Loaded truck and properly secured items to prevent damage during transportation

02/2013 to 04/2015
Tire man/ Rig mover Sandridge oil services Odessa, Tx
  • Equipment maintenance and repair.
  • Maintained equipment in good working order by checking fluid levels and greasing and fueling machines.
  • Changing tires to heavy trucks and drilling rigs.

High School Diploma Bel-air - El Paso Tx
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Entrepreneurial chief executive with extensive experience in data analysis & administration, asset & financial management, and organizational oversight. Engaging leader committed to the essential roles of relationship building and change management, both company- and community-wide. A passionate proponent of progressive organizational practices, people-focused culture & social responsibility.

Core Competencies
  • Data Analytics
  • Strategic Planning
  • Facilitative Leadership
  • Process Improvement
  • Fiscal Oversight
  • Risk Management
  • Operations Start-up & Scaling
  • Organizational Agility
ELI Directional Drilling Eureka, MO CEO & Founder 02/2016 to Current
  • Analyze financial and operational data to evaluate performance, determining areas of potential cost reduction, necessary process improvements and organizational changes
  • Oversee resource deployment, establish performance metrics, design internal systems, processes and procedures
  • Direct senior team and provide broad oversight through risk assessment and management, financial forecasting, corporate governance and compliance monitoring, applying extensive knowledge of government and municipal regulation and cash flow management expertise
  • Develop and promote corporate brand by cultivating relationships and networks compatible with organizational values to ensure that operations remain in-line with customer and community needs and reflect a commitment to progressive organizational policy
SAMMinistries San Antonio, TX Database Administrator 01/2014 to 02/2016
  • Created organizational-wide data standards manual and enhanced training materials to increase data cleanliness and systems reliability
  • Implemented enhanced reporting and data delivery for executive and development staff, yielding year-over-year fundraising growth during tenure
  • Initiated and executed data conversion and implementation of new database after identifying critical deficiencies in previous systems
  • Managed year-round fundraising campaigns and oversaw the intake, processing & documenting of all charitable donations totaling $10M+ annually
  • Achieved Blackbaud Raiser's Edge Certification
ARC Management Kansas City, KS Property Manager 09/2011 to 09/2012
  • Designed detailed expense, occupancy, payroll, and traffic reports to establish enhanced accountability and communication between team members
  • Analyzed property trends and metrics leading to increased property occupancy while elevating community rapport and tenant relations leading to higher resident retention
  • Negotiated contracts with various vendors to reduce cost and increase budget compliance
Trails at the Ridge Kansas City, MO Property Manager 09/2010 to 09/2011
  • Increased property occupancy and retention through high-value property improvements, enhanced tenant screening, tailored community outreach and innovative leasing incentives
  • Directed maintenance personnel and leasing assistants to ensure functional effectiveness and increased responsiveness
  • Elevated property reputation through increased awareness, achieving distinction as only area community with an A+ rating through the BBB
  • Provided leasing assistance and coordinated support to additional sister properties in the Kansas City region on an on-going basis
Education and Training
Kansas State University, Manhattan, KS, United States

Completed coursework toward Bachelor of Science in Biological Engineering

Multicultural Engineering Scholarship Recipient

Carter Grant Award Recipient

Women's Crew, Division 1 Athlete

Community & Civic Involvement

FOCUS St. Louis Emerging Leaders, Fall 2018

KERA Community Advisory Board, 2018

National Society for Trenchless Technology, 2016-present

National Diversity Council, 2016-present

National Utility Contractors Association, 2016-present

United Way Women's Leadership Council, 2015-present

This resume is created in 7 minutes.
Career Focus

Highly accomplished account management professional known for exceeding client's expectations, building client loyalty, driving revenue growth, increasing operational efficiency levels and for agile customer service delivery. Passionate and level-headed professional with the ability to discover needs, deliver the right solutions and establish long-term, solid relationships with clients and internal teams.

Core Competencies
  • Consultative Sales
  • Needs Assessment & Analysis
  • Enterprise Solution Design & Implementation
  • Client Development and Client Servicing
  • Project Management
  • Product Management
  • Relationship Management
  • Motivating and Influencing
  • Building Networks
  • Creating Client Joy & Loyalty
  • Inspiring Dedication
  • Encouraging Growth
  • Galvanizing Teams
  • Energizing Other Leaders
Professional Experience
Professional Leave 01/2015 to Current Advanced life skills via the performance of various short-term assignments during the sale of Deep Forest Systems, Inc.
Co-Owner & Account Manager for SaaS Solution 05/1998 to 12/2014 Deep Forest Systems, Inc. Charlotte, NC

A respected business owner, account manager and business development professional. Track record of superior performance in a fast-paced environment. Proven ability to meet hard deadlines with infectious enthusiasm.

  • Won a large client by being the only contender able to develop and demonstrate a functioning Work Orders Management solution on the client's Blackberry device, resulting in an initial $275,000 sale.
  • Achieved a 33%-50% time-savings among asset management teams with the provision of an analysis-based, customized software solution and the implementation of vastly improved processes.
  • Unearthed funds recovery for one client of over $100,000 via the implementation of a software solution that revealed an auto-payment on a building no longer owned by the client. Auto-payment was stopped and no more erroneous payments were made.
  • Provided ground-breaking visibility and solid funds recovery (lease escalations, tenant upfits, etc.) for building owners by integrating and implementing a lease administration system offering automated reports to all levels of the enterprise.

High-rise Property Manager 03/1994 to 05/1998 First Union National Bank Charlotte, NC

Directed the management of property portfolios in excess of 20MM square feet.
Developed and implemented procedures and standards for corporate portfolio. Implemented and managed the logistics for the budgeting and budget management of $60MM in Operating Expense funds. Oversaw the budgeting and budget management of $25MM in Capital Expense funds.

Education and Training
Empathetic Selling 2013

150 hours of one-on-one training in a proven method for a) gaining an in-depth, empathetic understanding of the client's needs and b) translating that understanding into a solution that ultimately creates long-term loyalty.

Bachelor of Arts: English Literature Wingate University Wingate, NC, USA
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Professional Summary
Searching for a position within your company to utilize extensive communication and customer service skills, aswell as contribute positively to the company image.
  • Team leadership
  • Highly organized
  • Exceptional customer service
  • Strong communication skills
  • Employee training
  • Food and beverage service
  • Safety and compliance
  • Rent collecting
  • Bookkeeping
  • Month end processing
Work History
Appointment Clerk, 07/2018 to 12/2018
  • Set appointments with customers based on convenience to the customer.
  • Adhered to strict HIPAA guidelines at all times according to company policy.
  • Maintained privacy of patients' information.
  • Scheduled surgeries for multiple surgeons and booked operating rooms.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
Assistant Property Manager, 08/2017 to 06/2018
  • Generated invoices upon receipt of billing information and create payable for timely payments.
  • Balanced account Ledgers for all current and former tenants.
  • Processed accounting month end.
  • Maintained and monitor monthly delinquency to ensure owner expectations are met.
  • Communicated effectively with owners, residents and on-site associates.
  • Worked with leasing team to ensure goals are being met, and proper tools needed are provided.
  • Managed overall tenant/customer relations to promote guaranteed satisfaction.
  • Coordinated and conducted new hire interviews.
Assistant Property Manager, 10/2014 to 06/2017
  • Bookkeeper of 438 units maintaining delinquency goals.
  • Responsible for all invoices and Purchasing Orders.
  • Processed all deposit accounting for move outs, collected and kept track of money due within 30 days of move out.
  • Posted money to resident accounts, managed resident ledgers.
  • Created and maintained a large client base by meeting needs and providing exceptional customer service.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Managed a leasing team of 4 assuring occupancy goals were met.
  • Approved all files to ensure property was occupied at its full potential.
  • Ensured all resident relations were carefully handled and resident satisfaction was met.
Leasing Consultant, 09/2011 to 10/2014
  • Leasing apartments, following up with leads responsible for filing, answering phone calls, keeping office organized, renewals and delinquency.
  • Planing Resident events Opening and closing procedures.
  • Handled customer concerns and complaints through emails, phone and in person.
  • Trained and motivated leasing staff during monthly trainings.
Barista/Learning Coach, 07/2006 to 11/2011
  • Assisted customers with speedy accurate service making sure their needs were met.
  • Managed register and money correctly while taking customers orders.
  • Worked as a team player, made decisions that best benefited the job.
  • Learning Coach, giving new partners proper training.
Ramona High School - Riverside, CA
UEI College - San Bernardino, CA
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Professional Summary

Multi-talented Senior Operations Supervisor consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Organized and diligent, with 5 years of service in my current position I am dependable with the willingness to take on added responsibility to meet tight deadlines

Work History
Grifols - Senior Operations Supervisor Akron, OH 01/2017 - Current
  • Maximize efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper filing.
  • Generates and develops leads to acquire new donors.
  • Successfully increased employee and donor retention by creating and maintaining a positive work environment.
  • Create and implement strategies for improving operational efficiency and accuracy.
  • Perform audits and maintain all manufacturing records in accordance with Federal and State regulations.
  • Investigate and complete employee and donor grievances
  • Maintain certification in all areas of the plasma center.
  • Tracked and analyzed reports to determine where improvements in business could be made.
  • Monitored employees for compliance with equal opportunity laws, identified violations and implemented corrective action.
  • Examine complaints made by workers and donors, conducted interviews and mediated disputes.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Grifols - Employee Training Coordinator Cleveland/Akron, OH 02/2015 - Current
  • Directs, oversees and leads training within Plasma Collection Center by partnering with the Regional Training staff to ensure training compliance is met.
  • Supports Center and Quality Managers in implementation of corrective actions to eliminate regulatory deficiencies in training.
  • Maintain the ability to perform all tasks within the center.
  • Supported and trained 45 staff members to achieve and maintain top client satisfaction.
  • Analyzed and assessed competency based training programs for effectiveness, identified under-performing areas, and planned corrective solutions.
  • Train and mentor new personnel hired to fulfill various roles.
JMS PROPERTIES OF OHIO INC - Assistant Property Manager Akron, OH 05/2014 - 12/2017
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Oversaw monthly collections of over $20.000.00 in funds, maintaining high payment rates by building positive relationships with tenants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Kept accurate records of all resident and tenant correspondence.
  • Ensured adherence with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Resolved conflicts between tenants in most effective manner.
  • Ensured policies and rules were followed by all tenants.
Grifols - Donor Processor Akron, OH 06/2011 - 02/2014
  • Conduct pre-donation medical screening in accordance with established guidelines.
  • Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collected and documented patient medical information such as blood pressure and weight.
Visiting Angels - STNA/HHA Akron, OH 12/2008 - 12/2012
  • Educated staff on state and federal statutes, rules and regulations governing home care services.
  • Completed all daily living tasks to enhance the quality of life of elderly patients.
  • Took and recorded patients' temperature, pulse and blood pressure.
  • Delivered in-home care to disabled children and adults.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
Wayside Farm Nursing & Rehab - Restorative Aide Peninsula, OH 01/2001 - 12/2008
  • Routinely collaborated with department managers to correct problems and improve services.
  • Assessed patients and documented their medical histories.
  • Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident.
  • Transported patients to and from different departments.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
  • Assist in writing Care Plans
E Z Staffing Inc - Office / Scheduling Coordinator Akron, OH 05/1998 - 01/2001
  • Gathered employee data to develop monthly work schedules, which ensured that all departments were properly staffed for each shift.
  • Directed guests and routed deliveries and courier services.
  • Greeted customers and visitors in-person and via telephone calls.
  • Organized all new hire, security and temporary paperwork.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Developed weekly production status reports for supervisor and manager.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, OBRA, payroll and benefits administration and general liability.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Available upon request

  • Staff training and development
  • Process & Policy Improvements
  • Systems implementation
  • Customer & Employee relations
  • Skilled in Word, Excel, Access, and PowerPoint
  • Conflict resolution
  • Relationship building
  • Donor & employee account management
Grantham University (Online) Lenexa, KS Healthcare Office Management: Healthcare Office Management
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Professional Summary

Dynamic, energetic and highly experienced Residential professional with a history of progressive experience in Real Estate, Business Management, who genuinely cares about property conditions, resident satisfaction and fulfilling property owner needs. Additional 5 + years of experience in real estate, directing sales, marketing and technical staff.

  • Managed, meet goals and deadliness on a consistent basis
  • Provided leadership, coaching guidance, ongoing feedback and motivation to staff
  • Proven ability to improve occupancy rates
  • Tenant Relationship & Problem Resolution
  • Business/Financial Reports/Legal Procedures
  • Exhibit a high level of professionalism and excellent interpersonal skills
  • Computer proficiency in MS Office, Yardi, OnSite, Microsoft Excel and other multiple PC software, packages and web based applications
Work History
Leasing Consultant 02/2018 to Current
Western National Property Management Irvine, CA
  • Support, coordinate and facilitate leasing, resident retention, concessions and customer service activities.
  • Maintained rental applications, leases and financial records in alignment with company policies and procedures.
  • Collected rent and tracked resident payments and information in Yardi.
  • Contact delinquent residents and communicates late notices and eviction notices.
  • Distributed renewal notices to current residents. Communicate and reinforced the resident value proposition to overcome resistance and secure renewal agreements.
  • Oversee tenant requests for work orders, communicate with tenants , investigate and resolve issues.
  • Administer financial functions such as accounts payable and accounts receivable, including collecting security deposits and rent. Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
  • Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations.
  • Checked accuracy and integrity of files and resolved errors.
  • Facilitate property maintenance issues, including scheduling regular maintenance and repair negotiating contracts with vendors and conducting property inspections to ensure property is in good working order and well maintained.
Client Service Specialist 02/2016 to 02/2017
Southern California Gas Company - Winn Corporation Los Angeles, CA
  • Drove integral role in ensuring strict compliance to Southern California Gas Co. policies and confidentiality laws due to Aliso Canyon gas leak project.
  • Managed and resolved numerous business functions on a day-to-day basis, producing research data on budget items.
  • Developed all process controls and metrics for daily management of the Customer service issues.
Client Service Analyst 05/2014 to 07/2015
Bank New York Mellon Dallas, TX
  • Oversaw Anti Money Laundering transaction alerts, performing detailed investigations of transaction to identify risks, trends and potential suspicious activity related to money laundering and terrorist financing.
  • Complied with regulatory requirements, including the Bank Secrecy Act and Anti Money Laundering.
  • Advised Senior Management on the compliance, legal and business sectors concerning money laundering issues.
  • Set project timeliness and kept teams on task to complete milestones according to schedule.
Licensed Real Estate Sales Representative - Property Manager 04/2009 to 02/2014
RE/MAX Aboutowne Realty Brokerage Toronto, Canada
  • Managed all facets of Real Estate business, with concentration in direct sales of condominiums, town homes and single family homes. Serve as representative for various developers, sellers and buyers in the organization of sales with values ranging from $350K to 3M.
  • Receive high volume of inbound calls concerning various properties: utilize effective persuasion skills to make appointments for showing homes.
  • Managed property closings, oversee signing of documents and disbursement of funds.
  • Prepared formal documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Compiled market research data to understand market, competition, trends and conditions and maintained database of information.
  • Create a wide variety marketing materials including maps, advertisements, demographic reports and executive summary brochures for in-house and client presentations using advanced desktop, graphic, and mapping software.
  • Network and organized special events to promote real estate service and generate prospects. Maintained connections with clients to encourage repeat business and referrals.
Manager Software Quality Assurance 05/2000 to 04/2009
Markel Insurance Of Canada Toronto, Canada
  • Led, motivated and energized a 5 person Quality Assurance team members in all phases of software testing.
  • Successfully implemented two Web Testing projects for Accounting and Policy administration.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Bachelor Of Science : Mining Technical University in Cluj Napoca - Romania
Associate of Applied Science: Quality Assurance Management Humber College - Toronto, Canada
Professional Development

Certified Apartment Manager (CAM) - National Apartment Association (in progress)

Apartment Leasing Professional Series : Grace Hill National Apartment Association California

Real Estate Agent Licensed - Ontario, Real Estate College - Toronto, Canada

Residential Property Management - Real Estate College, CA

Trust Funds, Fair Housing and Legal Aspects of the Property Management

This resume is created in 7 minutes.
Professional Summary

Results-driven professional who excels in leadership, employee development, customer satisfaction, increasing NOI, and sales. Seeking a new position as a Community Manager where handling issues expeditiously and resolving conflicts can be successfully utilized.

  • Employee development
  • Critical thinking
  • Marketing and advertising
  • Conflict resolution
  • Customer satisfaction
  • Finance and budget management
Work History
Property Manager (Energy Corridor), 02/2016 to 10/2018
Allen Harrison LLC. Houston, TX
  • Facilitated daily operations which included managing and coordinating administrative functions to maintain an effective and properly functioning community.
  • Developed and implemented plan to achieve and maintain  occupancy of  94% or better.
  • Evaluated resident issues to conclude a successful resolution..
  • Prepared annual operational budget inclusive of submitting bids, capital expenditures, landscape improvements, etc.
  • Reviewed monthly financials and prepared variance analysis for the regional director, vice president and owners.
  • Achieved 7% NOI improvement through detailed management of budget and reduction in expenses.
  • Monitored the timely receipt and reconciliation of rent collections resulting in delinquency of less than 1%.
  • Coached and developed on-site leasing and maintenance staff to meet established goals and career advancement.
Community Manager (Copperfield), 09/2008 to 02/2015
Southstar Management Houston, TX
  • Performed inspections to ensure units were market ready.
  • Responsible for interviewing candidates to acquire qualified employees for the Houston Portfolio..
  • Suggested unit upgrades to increase rental income.
  • Performed annual employee evaluations and concluded pay increases when applicable .
  • Worked with maintenance staff to complete repairs and enhancements in a timely manner.
  • Resolved tenant issues quickly and increased tenant retention by 12%.
  • Processed employee payroll and approved bonus commissions.
Property Manager (Galleria), 02/2005 to 09/2008
AIMCO Houston, Texas
  • Developed and maintained good customer relations with potential and existing residents.
  • Inspected resident units to verify and address maintenance concerns.
  • Coordinated resident events to promote resident interaction and retention.
  • Executed vendor interaction including vendor agreements, estimate approvals, performance appraisal and payment reconciliation.
Business Administration University Of Houston - Houston, Texas

Business Administration

  • Yardi Voyager
  • One site
  • AMSI
  • Blue moon
  • Outlook
  • LRO
This resume is created in 7 minutes.
Work History
Field Property Damage Adjuster 04/2019 to 07/2019
CNC - State Farm Louisville, KY
  • Field adjuster - dwelling, rental dwelling, renters and commercial policies
  • Maintained an active diary
  • Contact all insureds within 24 hours
  • Closed or requested authority within 24 hours of inspection
  • Completed all tasks by the end of the day
  • Maintained a 100% customer service rating
Field Adjuster 12/2018 to 04/2019
Adjusters International Inc. Anchorage, AK
  • Handled residential claims due to earthquake damage.
  • Estimate dwelling damages that ranged from minor to destroyed.
  • Maintained a high level of customer service. 
  • Maintain a 100% closing ratio 
  • Completed 3 to 6 inspections per day.
  • Maintain a file quality. 
Field Property Damage Adjuster 09/2018 to 12/2018
The Best IRS - State Farm Fayetteville, NC
  • Field adjuster - dwelling, rental dwelling, renters and commercial policies
  • Maintained an active diary 
  • Contact all insureds within 24 hours
  • Closed or requested authority within 24 hours of inspection
  • Completed all tasks by the end of the day 
  • Maintained a 100% customer service rating
Bodily Injury Claims Adjuster 12/2017 to 09/2018
The General Tampa, FL
  • Prepared reports of findings in investigations.
  • Interviewed relevant parties to determine claim denial or settlement. 
  • Examined forms to determine insurance coverage.
  • Followed up with customers on unresolved issues.
  • settled bodily injury claims with both represented and non-represented claimants
Total Loss Adjuster 09/2017 to 12/2017
CNC - State Farm West Lafayette, IN
  • Total loss claims 
  • Evaluated damages and claims
  • Explained the total process and set expectations
  • Rental and vehicle pickups 
  • Extended total loss settlement
Bodily Injury Claims Adjuster 07/2016 to 09/2017
BinTech - State Farm Winter Haven, FL
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Answered questions posed by insured and attorneys.
  • Handled Complex and Soft Tissue claims injuries
  • Maintained over 100% closing ratio
  • Maintained a pending of over 300 claims
  • Managed a high volume of phone calls
Property and Casualty Adjuster 11/2012 to 07/2016
Direct General Tampa, FL
  • Adjusted property damage claims
  •  Conducted liability and coverage investigations
  • SIU investigations (Reviewed and analyzed suspicious and potentially fraudulent insurance claims)
  • PIP (assisted)
  • Handled excess/limits issues
  • Total loss (assisted)
  • Processed subrogation demands
  • Bodily Injury (first call settlements & non-atty rep\'d claims)
  • Proficient in ISO, TLO, Accurint and ARMS
  • Achieved a standard of excellence within the organization and maintained professionalism throughout all adversity.
Bachelor of Arts: Management and Marketing Saint Leo University - St. Leo, FL
  • 3.4 GPA
  • Member of American Marketing Society
  • Licensed States:  Alabama, Arizona, Florida, Georgia, Indiana, Kentucky, Louisiana,Minnesota, Mississippi, North Carolina, New Mexico, New York, Oklahoma, Rhode Island, South Carolina, Texas, West Virginia
  • California Fair Claims & Texas prompt payment 
  • State Farm Auto and Fire certified 
  • State Farm Policy certified 
  • Tower Hill Symbility certified 
  • Tower Hill certified
  • USAA certified 
  • CRU: Environmental certified
  • NICTA: Investigating Vehicle Theft Fraud, Investigating Property Fraud, Insurance Fraud Basics, Classic Car Insurance Fraud, Customer Service & Fraud Investigation
  • Xactimate
  • Symbility
  • ECS
  • Quidewire
  • Arms
  • Accurint
  • ISO
  • Liability
  • Total Loss
  • Bodily Injury
  • Property/Fire
  • Auto