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Digital marketing specialist, data analyst and freelance front-end web developer. Skilled and experienced in a variety of digital marketing tools and technologies. Good with numbers, research, and self-education. Quick learner, adaptive, highly creative, intellectually curious, very personable and dedicated.
- Windy City Times 30 Under 30 Award - Vegetarian Resource Scholarship Award - Illinois Children of Veterans Tuition Scholarship
Customer-oriented leader with strong history of high-performance in meeting and exceeding objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
My responsibilities include payment collections, leasing and lease signing, answering phones, advertising specials and availability, notice updates to residents and other community functions. Inputted information from customer calls and onsite service visits into the company's system using Yardi. Documented any updates to management on renewal progress, at-risk renewals and renewals forecast. Created spread sheets for electricity bills, unit inspections, filter changes, appliance conditions and completed invoices for vendor payments. Always shown exceptional attendance record with special attention to punctuality and preparation to work upon arrival. Post Harvey:
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members. Supported clerical needs of office manager and other employees, including taking messages, scanning documents and routing business correspondence. Took inventory for supply orders, order and distribute supplies, created spreadsheets, kept office clean and orderly, assisted in company employee luncheons.
Relocated to Victoria and took time off after having my son.
Went to oilfield companies through out South Texas and assisted in promoting product sales for company. Showed excellent customer service and communication skills in discussing and showing products. Educated customers about product features and technical details to highlight benefits and correct misunderstandings. Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
MCJROTC - Through 2006-2009 of High School
Acknowledged for money management during demolition process post Hurricane Harvey
Experienced Customer Service Property Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
worked with company systems such as live support and diligently completed assigned tasks, working overtime if needed.
Consistently generated additional revenue through skilled sales techniques.
Assisted customer over the phone regarding ,Rent,Property Maintenance, property rentals and Product Inspection.
Maintained accurate stock records and schedules. Process customer duties and fees quickly to release international shipments. unloaded, packed, staged and loaded products for shipping. Followed proper selection procedures as established by the company. Transported goods from racks ,shelves and vehicles. worked at a rapid pace to meet tight deadline, packed containers and re-packed damaged containers.
collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquires. demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. worked with senior Management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow up calls for customer who reported product issues.
Developed interesting course plans to meet academic, intellectual and social needs of students. Routine met with students parents regurading in-class issue ands learning interruptions to discuss solutions. Developed and implemented interesting and interactive learning mediums to increase students understanding of course materials.
Ambitious and self driven manager. Resourceful and committed. Easily establishes beneficial partnerships and relationships with vendors, customers and service providers,offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with entrepreneurial attitude.
Microsoft Office Suite, Outlook, Power Point, Access, Excel, CBSI (Certified Billing Solutions, Inc.), Auto CAD, Allscripts, ICsystems, Medical Manager, MyWay, EMR (Electronic Medical Record), Adobe Suite