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Summary
Experienced Assistant Hairstylist with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with customers and co-workers .Positive with an entrepreneurial spirit .
Skills
  • Administrative support
  • Team collaboration
  • Microsoft Office proficiency
  • Administrative operations
  • Overseeing office activities
  • Claims appeal procedures
  • Documentation and reporting
  • Interpersonal communications
  • Staff motivation
  • Business writing ( Spanish ) 
  • Time management
  • Database organization 
  • Tracking documents
  • Sensitive material handling
  • Detail-oriented
  • Strong interpersonal skills
  • Inventory systems
Experience
Food Counter Attendant 01/2020 to Current Hard Rock Casino Fort Lauderdale, FL
  •  Delivered top quality customer service in professional manner while managing multiple tasks. 
  • Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
  • Demonstrated accurate cash handling and sales, including cash debit and credit transactions.
  • Adhered to food service sanitation guidelines and standards.
  • Delivered updated and accurate information in response to guest inquiries.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Offered information regarding sale promotions and new products.
  • Maintained and clean and tidy dining area, including tables, outdoor patio and condiment stations.
  • Processed order transactions, including debit and cash operations.
  • Assembled and served meals according to specific guest requirements.
  • Oversaw inventory in buffet, reporting replacement needs to kitchen management.
  • Set tables for upcoming meal according to Food Service Guidelines Manual.
  • Resolved customer complaints and fostered customer retention and loyalty.







Table Busser 06/2017 to 01/2018 Barrio Latino Restaurant Aventura, FL
  • Answered question for guests and retrieved desired items to maximize satisfaction.
  • Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests.
  • Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
  • Supported serving staff in delivering accurate and well-presented food orders. 
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Proactively assessed customer needs and provided beverage refills, condiments and other services.


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Administrative Judge Assistant 11/2018 to 11/2019 El Tamarindo Coal Fired Pizza Hallandale Beach, FL
  • Removed trash, spills and trays to keep areas clean and professionally organized.
  • Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
  • Increased productivity by working quickly, helping other bussers and looking for ways to improve.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.





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Education and Training
MBA: Law Degreed ( Lawyer) 2014 UBA Turmero, Aragua, Venezuela
  • Currently going to Miami-Dade for English as Second language (ESL)  
This resume is created in 7 minutes.
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skills
  • Conflict resolution
  • Energetic work
  • Courteous demeanor
  • Adaptive team player
  • First Aid and CPR certified
  • Report writing
  • Computer Skills
  • Front desk training
  • VIP services
  • Communicates effectively
  • Exceptional multi-tasker
  • ​CCTV surveillance
  • High level of integrity
  • Observant
Experience
Front Desk Jul 2016 to Current
Sterling Bay Chicago, IL
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Promptly responded to general inquiries from members, staff, and clients via mail and e-mail.
  • Trained new employees.
Front Desk / Security Apr 2016 to Current
Chicago Bulls Chicago, IL
  • Greeted and registered guests and issued passes
  • Greeted all guests in a courteous and professional manner. Delivered requested items to office
  • Conducted tours of facility
Gate 1 - Front Desk Oct 2012 to Current
At Your Service LLC Chicago, IL
  • In-depth knowledge of managing the guest book and issuing security passes
  • Hands-on experience in giving information and answering questions
  • Proven record of answering calls and taking messages
  • Demonstrated ability to deal with phone and email inquires
Guest Service Representative Oct 2008 to Oct 2012
At Your Service LLC Chicago, IL
  • Help guests locate their assigned seats and reporting any ticketing problems to a supervisor
  • Provide the primary level of guest assistance in the seating area
  • Acted upon all comments/complaints in a prompt and friendly manner
Guest Service Supervisor Mar 2014 to Nov 2014
At Your Service LLC - United Center & Sox Stadium Chicago, IL
  • Assisted and ensured the safety of 40,000 patrons
  • Supervised and oversaw 30+ employees
  • Resolved ticketing issues
 
 
Store Associate Dec 2010 to Dec 2013
Marshalls Chicago, IL
  • Advised customers on where to find items
  • Helped customers select products that best fit their personal needs
  • Answered customer questions and addressed problems and complaints in person and via phone
Election Judge Board of Election Commissioners Chicago, IL
  • Signing in registered voters
  • Monitored the conduct of election procedures
  • Explained voting procedures and ballot equipment
Education and Training
High School Diploma, Graphic Design 2007 Chicago Vocational Career Academy Chicago, IL, USA
Criminal Justice Harold Washington College Chicago, IL, USA
Activities and Honors
  • Employee of the month - December 2011 - March 2012
  • Accommodation letters from fans and customers
  • Reduced number of guest complaints by 6 percent
This resume is created in 7 minutes.
Professional Summary

• Operating systems include Windows, Mac, Solaris, UNIX, AIX, Free BSD, Novel etc. Softwares/Applications include MS–Office, Internet Explorer, Outlook Express, Quick book, World ship, Auto CAD, Oracle etc. Languages include C, C++, Java, Pearl, Bio Pearl, Python, etc. Technical skills are different for different jobs. For e.g., technical skills for network engineers include building CISCO remote access network, CISCO LAN switch configuration, CISCO PIX firewall boot-camp, CISCO network design, CISCO network trouble shooting, routing protocols etc. Technical skills for software engineer include basic skills like designing flow chart and languages, ability to use markup languages like XML, knowledge in basic scripting languages like Java, knowledge in network protocol, software integration skills, basic mathematics and engineering skills etc.

• High School Diploma 

 



Work History
Vacuum Tanker Trailer Driver, 11/2013 to 08/2014
Preferred Oilfield ServicesBig Lake, TX
  • Safely loaded and unloaded deliveries according to size of load and content description.
  • Reported all accidents, damage and malfunctions involving company equipment to management.
  • Checked shipping papers to determine the nature of load and checked for the presence of hazardous materials.
  • Inspected the truck for defects and safe operating condition before, during and after trips.
  • Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions.
  • Maintained current Class A CDL with Hazardous Materials and Doubles and Triples endorsements.
  • Picked up and transported waste safely according to all federal, state and local rules and regulations.




Vacuum Tanker Trailer Driver, 02/2012 to 11/2013
Louisiana Liquids ServicesAsherton, TX

  • Maintained equipment in good working order by checking fluid levels and greasing and fueling machines.
  • Repaired and calibrated equipment using precision measuring instruments.
  • Checked, tested and replaced faulty components, circuit modules and printed circuit boards.
  • Served as first responder for all facility and equipment issues.
  • Ran chemical tests on systems and adjusted chemical balances as needed.
  • Submitted work orders to the manager on duty.
  • Cleared clogged drains and replaced defective parts such as valves, faucets and fixtures.
  • Safely loaded and unloaded deliveries according to size of load and content description.
  • Reported all accidents, damage and malfunctions involving company equipment to management.
  • Checked shipping papers to determine the nature of load and checked for the presence of hazardous materials.
  • Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions.
  • Maintained current Class A CDL with Hazardous Materials and Doubles and Triples endorsements.
  • Picked up and transported waste safely according to all federal, state and local rules and regulations.
  • Verified hazardous material product descriptions and determined any discrepancies in the paperwork.



State Judge, 01/2007 to 02/2012
Maverick CountyEagle Pass, TX
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
  • Organized and maintained law libraries, documents and case files.
  • Filed all case pleadings in a timely manner.
  • Oversaw an average of [Number] cases each month.
  • Resolved [Number] landlord and tenant disputes.




Deputy Sheriff , 01/2003 to 01/2007
Maverick County Sheriff DepartmentEagle Pass, TX
  • Actively patrolled assigned areas to prevent and detect crimes.
  • Enforced all traffic laws and ordinances and checked speed with radar.
  • Conducted thorough investigations of serious injury and fatality traffic accidents.
  • Secured crime scenes, gathered evidence and questioned witnesses.
  • Apprehended suspects, read Miranda Rights and transported offenders to jail.
  • Investigated and reported crimes, accidents, offenses and damage to property.



Dispatcher, Computer Specialist and Driver, 09/2015 to Current
Equiptment Transport Carrizo Springs, Texas
Dispatch and lead every driver to load at every oil site locations. Computerized every driver schedules and as a driver, hauled salt water from a loading location and to have it dispose. 
Education
Certification: Computer Knowledge and Basic Peace Officer Program , 2001
South West Texas Junior College - Uvalde, TX


Certification: Truck Driving, 2000
South West Texas Junior College - Uvalde, TX

This resume is created in 7 minutes.
Summary
Education professional committed to creating a stimulating environment that promotes hands-on learning for elementary, middle and high school-aged students in the areas of English Literature, Composition, and Creative Writing. Seeking part-time or full-time position as a literacy coach or teacher.
Highlights
  • Extensive experience teaching ESOL in Japan and Mexico
  • Young Adult author of two novels
  • Bachelor's degrees in English Literature and Social Work, minors in Sociology. Graduated all years with Dean's "great distinction" honor.
  • Master's degree (MFA) in Creative Writing with a focus on Children's Literature, Poetry, and Teaching Creative Writing.
  • Member of Editorial Board for Prism Magazine, literary magazine. 
  • Co-creator of Whatcha' Reading Now? a Book review e-zine/resource for teachers, parents, and kids.
  • Member of the Society of Children's Book Writers and Illustrators and judge for esteemed Rising Kite competition.
  • Strong Communicator
  • Passionate
  • Relevant and educated in Elementary, Middle Grade, and High School social and educational issues
  • Crisis Management experience
  • Classroom management

 
 
 
Accomplishments

*Traditionally published author of Young Adult novel, SPIN THE SKY. Release date November 1, 2016. Second YA novel, BREATHE THE DRAGON releases Spring 2019.

*Substitute teacher K-12 in Broward County

* Facilitated small reading and writing/phonics groups for grades KG through 12 in Mexico and Japan. 

*Teen Writer's Workshop facilitator in Vancouver, Canada.

*Chaperoned several field trips and after school activities from 2011-present.


Experience
09/2015 to Current
Editorial Board for fiction contests Prism Magazine Vancouver, BC My job with Prism is to read up to 100 submissions per month and aid in the process of selection for publication.

01/2015 to Current
Contributor Team Rogue YA New York, New York

Article contributor for e-zine for teens and writers of Teen Fiction. www.teamrogueya.wordpress.com

09/2009 to 05/2014
co-creator and contributor to popular kids' book review e-zine Whatcha' Reading Now Coral Springs, FL

Provided honest children's book reviews for publishers, teachers, parents, and kids across the globe. Reached forty-nine different countries globally.

www.whatchareadingnow.com

05/2004 to 12/2004
English Teacher to children (and facilitated their transportation to English school) ages 5-15. Instituto de Lenguajes Puerto Escondido Puerto Escondido, Oaxaca, Mexico
09/2016
Substitute Teacher Teacher Fort Lauderdale, FL
10/2017
Judge for elite Rising Kite Young Adult (YA) writing contest Society of Children's Book Writers and Illustrators FL
09/2017 to Current
teacher, FSA instruction coordinator Top Score Writing Lake Park, FL Facilitated essay prep groups to prepare for Florida State Writing exams, fourth through eighth grades. Scored practice FSA writing exams.
Education
2001
Social Work University of British Columbia Vancouver, BC, Canada

While completing this program, I worked for twelve months as a Youth Worker/Outreach Worker for Covenant House International. At Covenant House, I served as an intake worker and administered Life Skills classes for residents. In addition, I aided in helping residents complete GED's.

2014
Bachelor of Arts: Double Major in English and Sociology University of British Columbia: British Columbia Congenital Heart Museum Vancouver, BC, Canada

Graduated with Great Distinction

2018
MFA: Creative Writing University of British Columbia Vancouver, BC, Canada Focus study on Children's and Teen Literature, Teaching Creative Writing, and Poetry.