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Professional Summary

Highly motivated supervisor with over 20 years experience in management within Law Enforcement, Security and Shelter Operations, covering areas that include Investigations and Inspections, field supervision, Social and Criminal Justice, Homeland Security and Emergency Management, Public Administration and Human Services.

  • Strong verbal communication
  • Team leadership
  • Risk management processes and analysis
  • Strong in Leadership
  • Strong work ethic
  • Crisis intervention techniques   
  • Staff development
  • Conflict resolution
  • Client assessment and analysis
  • Highly organized
  • Interpersonal Communication Report writing
  • Strong decision maker
  • EEO knowledgeable
Work History
Assistant Superintendent Of Welfare 10/2016 to Current
New York City Department of Homeless Services New York , New York
  • Ensure that all operational procedures are followed and information is disseminated to Operations staff.
  • Report all vacancies to HERO, all bed assignments to clients, release all offline rooms and create work orders for all facility issues.
  • Make sure all reports and data information is entered into CARES.
  • Prepare and obtain signatures for Voluntary Direct Payment (VDP) forms.
  • Serve 4002 notifications when needed.
  • Maintain command log detailing all activities and reports for each shift worked.
  • Identify all maintenance irregularities and deficiencies.
  • Assign staff to daily assignments as well as to correct any maintenance issues.
  • Ensure the health and safety standards are being met.
  • Perform vertical and perimeter inspections of the shelter.
  • Keep track of subordinates time and attendance through use of staff calendar.
  • Ensure building is in fire code compliance, conduct fire drills and update all critical files as needed.
  • Order meals from vendor and oversee the receipt and storage of the food.
  • Supervise food servers and the maintenance of the kitchen and cafeteria.
  • Make sure kitchen staff follows all rules and regulations that are in place.
  • Make sure that staff is in compliance to all City and agency polices and procedures.
  • Work hand in hand with staff from Social Services, Recreations, DHS Police and FJC Security.
  • Oversee construction compliance and safety during capital project in shelter
  • Assigned to the New York City Department of Health PECO Strike Team
  • Assigned to oversee all Ire Saftey logs and communication for the entire facility
  • Assigned to update and kee ptrack of all critical information that is kept on file for the entire shelter.
  • Assigned to be the faiclities leasion with New YOrk City agencies such as OMB, FDNY, DOB, DoHMH and NYPD
Shift Supervisor 01/2014 to 10/2016
Bronx Lebanon Hospital Center New York
  • Oversee security operations at Concourse Division, Fulton Division as well as POE Center, Special Care Facility, Kelly Street Clinic, Child Study Center and A/A Center
  • Instructs and trains officers in daily duties and responsibilities
  • Enforces all hospital rules and regulations
  • Responds and takes charge of serious, unusual situations that require security supervisor's attention
  • Interprets special assignment directives from higher authorities
  • Maintains command log of daily security activities
  • Inspects and maintains in good order all security equipment required for duty
  • Conducts preliminary investigations and prepares subsequent written reports
  • Makes building and post checks
  • Evaluates the work performance of all officers
  • Responsible for the good order of officers and enforces the chain of command
  • Establish and maintain positive relationships with patients, visitors, and other employees
Site Supervisor 10/2013 to 12/2013
Security USA Inc New York, NY
  • Oversee security operations within the Broome Street Academy charter school
  • Patrol floors of school as well as perimeter of building
  • Maintain a safe atmosphere for students and teachers
  • Remove disorderly students from class and or building
  • Maintain Command log and assign breaks and posts
  • Report back to Director of Security any and all situations that may arise
Lieutenant 07/2007 to 10/2008
New York City Department of Homeless Services New York, NY
  • Supervised Manhattan North Task Force which responded to emergencies in all New York City shelters especially those without NYC DHS Police in them
  • Was Site Commander for sites such as PATH family intake shelter, Willow Men's shelter and the entire shelter complex on Wards Island known as the Charles Gay command
  • Maintained time and leave and discipline folders for over 90 officers and 10 Sergeants
  • Made sure that safety was made a top priority within the shelter system
  • Oversaw a police staff who handled access control as well as patrolling all building floors and surrounding areas
  • Made sure that the agency motto of policing with compassion was followed at all times Oversaw all arrest procedures and summons that were issued
  • Was responsible for Tasks and Standards, Quarterly evaluations and yearly evaluations for all Sergeants under my command
  • Supervised over the tasks and standards, quarterly evaluations and yearly evaluations done by sergeants for all the officers in my command
  • Prepared weekly Com stat report for commands I oversaw and present them to the Director of Peace Officers, Asst. Comm. and Dep. Comm. of Security and Emergency Operations
  • Had weekly and monthly meetings with numerous different staff personal from groups agencies such as NYPD, Probation Dept., VOA, Palladia, Help USA to name a few
  • Compiled statistical data for monthly, quarterly and annual reports
  • Wrote progress reports and testified under oath at court hearings
  • Conducted pre-sentence investigations by doing in-depth research and compiling police reports
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers
  • Determined appropriate supervision levels by conducting risk and needs assessments
  • Initiated crisis intervention by following official crisis communication plans and training
  • Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers
  • Maintained organized offender records and documentation in compliance with department and legal standards
Sergeant 04/2003 to 07/2007
New York City Department of Homeless Services New York, NY
  • Oversaw the operation to maintain safety in the NYC shelters Responsible for supervising of all officers on tour
  • Oversee arrests, summons, and aided
  • Report to site commander all issues of shelter
  • Worked all tours (8 to 4, 4 to 12, 12 to 8)
  • Helped supervise during the black out
  • Maintained officer's time and leave and disciplinary folders maintained officer's task and standards, quarterly evaluations and yearly evaluations
  • Assisted site commanders in any and all work that needed to be done
  • Assigned to many special details and teams, such as locker searches, warrant pickups
  • Special investigations and Task force units
Citywide Inspector New York State Peace Officer 11/2000 to 04/2003
New York City Department of Information, Technology and Tele Brooklyn, NY
  • Responsible for the enforcement of Public Pay Telephones (Local Law 68 of 1995)
  • Issue summonses to Companies as well as investigate the legality of Companies and/or Telephones on the city streets
  • Correspond with the NYC Police Department on the removal of illegal and drug phones
  • From September 2001 to March 2002 worked at the Emergency Command Center at Pier 92 for the New York City Office of Emergency Management
  • I oversaw the mapping of the ground zero site as well as making sure the radio signals did not go out
  • I also surfed the internet to see if there was any possible Terrorist information being sent around
Bronx Borough Highway and Sewer Inspector 05/1998 to 11/2000
NYC Department of Transportation New York, NY
  • Sworn New York State Peace Officer and also a Special Patrolmen for the City of New York
  • Responsible for inspections of Construction sites as well as sidewalk and street conditions
  • Issued summonses when needed, and appeared in court when needed
  • Also inspected canopies and sidewalk cafes
Director 07/1997 to 08/1997
Children Are Precious Inc Bronx, NY
  • Responsible for daily activities, program and welfare of 75 children
  • Supervised six counselors
  • Arrange trips for children and maintain their safety
  • Interact with parents and guardians of children
Legislative Aide 07/1996 to 02/1997
Bronx District Office of Assemblyman Stephen B Bronx, NY
  • Aide to Assemblyman Kaufman- Responsible for constituent complaints, advance, scheduling, research and overall assistance with programs sponsored by the assemblyman
Ph.D.: Human Services Expected in 10/2020 University of The Rockies - Denver

GPA: 3.5

  • Member of The National Organziation for Human Services Honor Society Tau Upsilon Alpha
Supervisory Training Program 06/2020 Professional Development Training Academy - New York, NY
Master of Arts: Public Administration 2015 Ashford University - San Diego GPA: 3.69
Bachelor of Arts: Homeland Security and Emergency Management 2013 Ashford University - San Diego
  • Minor in Social and Criminal Justice
  • ​GPA: 3.70
  • ​Dean's List 2010-2013
  • ​Member of Alpha Sigma Lambda National Honor Society
High School Diploma 1996 Mount Saint Michael Academy - NY
  • President of Italian American Club
  • ​Secretary of Students Against Drunk Driving (S.A.D.D)
  • ​Member of Wrestling Team
  • ​Peer counselor and adviser

  • NYC DOT Highway and Sewer Apprentice training
  • Suicide Prevention training
  • Application Investigation and Internal Affairs Training
  • Mandated Reporter Training
  • NYPD in Cult/Occult investigations training
  • New York City Department of Homeless Services Police Academy training
  • New York City Police Department Joint Terrorist Task Force in Counter Terrorism for Police Officers training
  • Training for Leadership Development for Supervisors of Department of Homeless Services
  • Community Emergency Response Team training by New York City Office of Emergency Management, New York City Police Department and New York City Fire Department
  • NYS Basic Criminal Investigations course
  • NYS Defensive Information to Counter Espionage Briefing course
  • NYS Incident Response to Terrorist Bombings Course
  • New Mexico Tech Incident Response training course
  • United States Drug Enforcement Agency's Narcotics Academy
  • Identification and Recognition of Gangs in the City training
  • Supervisory training course by the City of New York
  • Municipal Police Training Council as a full time Peace Officer
  • American Red Cross in CPR/community Aid
  • U.S. Department of Labor, Occupational and Safety and Health Administration in Construction Safety and Health training
  • LGBTQI Training
  • Mental Health First Aid Training
  • Incident report Training
  • CARES Training
  • Corruption Prevention and Awareness training
  • Positive Well-being training Team Building training
  • Sexual Harassment Prevention
  • Human Subjects Research training
  • Information Privacy and Security training
  • Sexual Harrasment Training
  • OTDA Information Security Training for Social Services Districts
  • NYC Health Department PECO Training
  • Assisting Blind and Visually Impaired Clients in the Benefits and Services Programs
  • SNAP Civil Rights Training
  • SOLQ Confidentiality and Security Training
  • Health Insurance Portability and Accountability Act (HIPAA) for HRA training
  • OTDA Language Access training
  • DHS Opioid Overdose Prevention Program
  • Department of Investigation Training
  • Conflicts of Interest Board Training
  • New York State Drivers License
  • New York State Security License
  • New York City Food Handlers License
  • New York City Fire Department F80 License
  • NYPD 43rd Precinct Community Service Award
  • Selected to represent the Bronx at American Legion Boy's State
  • Bronx Task Force on Child Abuse Prevention Award for community service
  • Proclamation by City Council Greer County
  • South Carolina Key to the City by Mayor Richard Danner Greer County
  • South Carolina Heroism award by Chief Dean Crisp of Greer Police Department
  • Community Service Award by Bronx Conservative Party
  • Award of Merit from Assemblyman Jeff Klein
  • Award of Merit from NY State Assemblywoman Carmen Arroyo
  • Award of Merit from NYC Councilman Hirem Monserratte
  • Award from City of New York for dedicated 10 years of service
  • Numerous Commendations from NYC DHS Police for different Meritorious acts
This resume is created in 7 minutes.
Professional Summary
Student attending Central Michigan University pursuing a career in public service. Excellent written communication and analytical skills with experience in a legislative setting.
Bachelor of Science Political Science Central Michigan University Mount Pleasant, MI | Spring 2017
  • Member of College Democrats
  • Member of Student Environmental Alliance (SEA)
  • President of Student Advocates for Medical and Responsible Use of Cannabis (SAMRC)
Work History
OFFICE OF STATE SENATOR MORRIS HOOD Legislative Intern / Legislative Aide | Lansing, MI | October 2016 - Current
  • Conducting and compiling research on potential legislation
  • Analyzing and summarizing pending legislation
  • Responding to constituent concerns via phone and email
  • Creating social media posts and tributes
BRIAN MIELKE CAMPAIGN Campaign Intern | Mount Pleasant, MI | August 2016 - November 2016
  • Coordinated campaign organization on Central Michigan University's campus
  • Canvassed to discuss issues with local residents
  • Created coalition of progressive student organizations to register students to vote
SWEETWATER SOUND Copywriter Intern | Fort Wayne, IN | May 2015 - August 2015
  • Wrote buying guides, manufacturer profiles, and catalog introductions for sweetwater.com
  • Copyedited product descriptions to correct grammar and adhere to house style
  • Created press releases and social media posts
  • Conducted research of competitors' online marketing strategies
  • Excellent analytical, organizational and written communication skills.
  • Strong research skills
  • Quick and accurate turnaround
  • Experienced in writing copy
  • Knowledge of legislative process
  • Proficient in Microsoft Office
This resume is created in 7 minutes.
Personable education professional driven to inspire students to achieve personal and academic success. Talented [Job Title] employing creative teaching strategies to engage students fully in the learnMotivating and talented [Job Title] driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life-long scholars and learners. ing process.
  • Extensive community relations and outreach experience
  • Committed to cultivating student leadership
  • Broad experience in Government relations and operations
  • Wide-ranging training, conference and event planning experience
  • Skilled team manager
  • Experienced grant writer and fundraiser
  • Project / program development experience
April 2017 to Current
  • Responsible for leading the organizations strategic plan under new name and expanded scope of programs: assessment, strategy creation and execution, performance evaluation and refinement
  • Responsible for supervising staff, volunteers, programs and daily operations of the organization
  • Working with team to expand develop and expand socially conscious programming
  • Working with the College administration and organizations Board of Directors to develop and maintain annual budget     
  • Formulating and implementing an annual fundraising plan for the organization
  • Continually seeking out additional resources through donor solicitation and grant writing
  • Constant community outreach and networking to broaden our programming reach and ability to collaborate
  • Maintain The Center's communication and collaboration with the College in order to advance our mission while assisting in increasing enrollment
Assistant Director of Development
April 2014 to Current
  • Successfully managed and facilitated multiple fundraising events and grants securing over $800K in revenue to date
  • Establish and maintain partnerships that engage faculty, staff and College administrators in carrying out the mission of the Foundation
  • Work in conjunction with the Director of Development to secure funding through various resources to support scholarships and special programs for students
  • Identify and cultivate potential donors: individuals, corporations and partner organizations
  • Successfully established the College's first ever scholarship to support undocumented students
  • Key role as a team member in the organization's annual assessment and evaluation process
Chief Deputy Clerk
January 2006 to April 2014
  • Management to staff of 30: Provide work direction and supervision, handle all employee relations, oversee all performance management
  • Serve as Presiding Officers Community Liaison on various boards and event committee's serving underrepresented communities.
  • Department harassment and discrimination complaint designee and sexual harassment prevention training coordinator
  • Oversee processing and tracking of all proposed and adopted County legislation
  • Set and oversee agenda for monthly general meetings of the legislature
  • Administrate the updating and maintenance of legislative documents on public database
  • Establish and maintain solid, positive, and productive work environment
Administrator for Grants, Development & Government Relations
April 2005 to January 2006
  • Provide staff training, performance evaluations and employee relations management
  • Oversee organizations EEO Compliance and cultural competency ·   
  • Grant writing / administering grants securing over $100K in revenue
  • Governmental liaison between agency, elected officials and various Government departments for the purpose of securing government funding and lobbying for legislation that effects youth services and education
  • Responsible for staffing all hiring needs  
Special Assistant to County Executive / Director of Suffolk County Office of Minority Affairs
January 2004 to April 2005
  • Facilitate various Advisory Boards including: African American Advisory Board, Hispanic Advisory Board, Minority Business Coalition, Women's Business Enterprise Coalition, Interfaith Anti-Bias Task Force 
  • Coordinate numerous county-wide cultural / educational events and celebrations (e.g. Hispanic Heritage Month; Black History Month; Women's History Month; Holocaust Remembrance) 
  • Promote County procurement of MWBE's (Minority and Women Owned Business Enterprises) 
  • Act as liaison for County Executive to various diverse communities in Suffolk County 
  • Organize meetings and conferences to address issues affecting underserved and diverse communities (e.g. barriers to higher education; barriers to health care; small business opportunities)
  • Affirmative Action / EEO Officer - Investigate and recommend action on all claims of harassment or discrimination within Suffolk County Government and Bureaucratic Agencies
  • Conduct sexual harassment, discrimination and workplace violence prevention and cultural competency trainings
  • Assist in the implementation of periodic updates of county standard operating procedures for EEO policies
  • Responsible for official written and verbal communications on issues affecting underrepresented communities: i.e. inter-agency correspondences, newsletters, and other official communications
Legislative Aide to the Presiding Officer
February 2003 to January 2004
  • Liaison to the Presiding Officer for Suffolk County Health Department
  • Assisted in supporting health related legislation presented by the Presiding Officer
  • Addressed constituent issues / concerns regarding the Suffolk County Health Department
  • Organized forums and conferences to address barriers to healthcare access for underserved communities
  • Represented the Presiding Officer at health related conferences, special events and legislative committee meetings 
Community Facilitator
October 2000 to December 2001
  • Organized and facilitated collaborations between community agencies, government offices, schools and families
  • Researched funding sources and grants / assisted in grant preparation
  • Developed databases and oversaw publishing of directory for immigrant resources
  • Initiated and facilitated Collaborative on Immigrant Needs (COIN) ·
  • Facilitate study on growing undocumented/day laborer population in Suffolk County
  • Organized and attended meetings, conferences, special events and legislative hearings regarding immigration
  • Met regularly with local school faculty, agency directors, community activists and local public officials
Master of Arts : Human Resource Administration, 2006 State University of New York at Stony Brook Stony Brook, NY, USA
Bachelor of Arts : Political Science, 2003 State University of New York at Stony Brook Stony Brook, NY, USA Minor in Women's Studies
EEO Laws and Discrimination Prevention for Higher Ed, 2015 Suffolk County Community College Selden, NY, United States
EEO Laws and Discrimination Prevention for Higher Ed Course , 2005 Suffolk County Community College Selden, NY, United States

Grant Proposal Writing Workshop - 2015

St. Joseph's College, Patchogue, NY


Event Planning Workshop - 2015

St. Joseph's College, Patchogue, NY
Grant Writing Boot Camp - 2015
Foundation Center, New York, NY
EEO Laws and Discrimination Prevention for Higher Ed  -  2015 & 2016
Suffolk County Community College, Selden, NY
Suffolk County Community College Undocumented Student Task Force 
Co-Chair                                                    February 2017 – Present 
  • Meet regularly to discuss and address issues facing undocumented student population
  • Organize and facilitate educational forums on undocumented student issues for students, faculty and staff
  • Continually research and discuss alternative resources for undocumented students 


Hiring Committee for College Veterans Affairs Professional Assistant      Sept 2016 – December 2017 

  • Review resume's to narrow down search
  • Conduct candidate interviews
  • Work with committee colleagues to choose strongest candidate and make recommendations to College administration for the position
Suffolk Center on the Holocaust, Diversity & Human Understanding “Annual Unity / Human Rights Day"
Student Workshop Facilitator               Wednesday, January 11, 2017         
  • Facilitated student workshop
  • Led group discussion on event theme “The Power of Symbols & Words”
  • Coordinated group summary and action plan 
“Critical Conversations: A Dialogue between Police Officers and the Communities They Serve”
Co-Organizer / Facilitator                 Wednesday, July 27, 2016
  • Organized a forum with Suffolk County Police Department representatives, elected officials and almost 200 community members from across Long Island
  • Discussed ideas and potential initiatives to bridge the divide, transform relationships between police and communities of color, and bring about positive and balanced policing reform on Long Island
  • Planning additional forums engage the community and community partners in continuing the dialogue and sharing of ideas to promote effective programming and improve relations between Law Enforcement and the communities they serve


The Annual Brentwood Puerto Rican / Hispanic Day Parade              Event Coordinator                                        April, 2011 – Present   

  • Work with Parade Director and Parade Committee members in the planning and organizing of the annual Parade and all pre and post-parade activities (Pre-parade cultural & educational forums; Parade Gala; post parade volunteer & sponsor thank you reception)   
  • Assisted Parade Director in all parade day planning (parade set-up; participant registrations and line-up; main stage scheduling; volunteer coordination)
  • Annually solicit sponsorship for parade and all parade related activities
First Baptist Church of Riverhead's 29th Annual Martin Luther King Jr. Memorial Breakfast

Town of Babylon – Hispanic Heritage Month Recognition, Babylon, NY
The Rotary Club of Islandia – Central Islip, Westbury, NY
CARECEN (Central American Refugee Center) Annual Awards Dinner – Westbury, NY
Council for Prejudice Reduction – “Reducing Prejudice: A Matter of Education” Conference – Huntington, NY
La Vision Youth Conference, Stony Brook University - Stony Brook, NY
Town of Babylon Office of Human Services - Women's History Month Recognition - Babylon, NY
Town of Islip - Hispanic Heritage Month Recognitions - Islip, NY
Community Involvement
Founder / Vice President DAVID E. ORTIZ MEMORIAL SCHOLARSHIP FUND                                                              2003 - Present ·        Solicit funding / donations Provide annual scholarships to Central Islip H.S. Seniors with special needs ·        Successfully awarded 16 scholarships and personal computers as well as provided over $20,000 in emergency funds to local families ·        Organize annual scholarship fundraiser / awards dinner which to date has raised over $50,000 for the fund   BOARD OF DIRECTORS MEMBER - LONG ISLAND HEAD START 2012 – Present - ISLIP TOWN COMMUNITY DEVELOPMENT AGENCY 2011 – Present - SEPA MUJER (Domestic Violence Prevention & Immigrant Women's Services Org.) 2013 – 2016  ORGANIZATION MEMBER NASPA (STUDENT AFFAIRS PROFESSIONALS IN HIGHER EDUCATION) 2016 – Present SUFFOLK COUNTY HATE CRIMES TASK FORCE – February 2009 – Present TEATRO YERBABRUJA CULTURAL ARTS CENTER ADVISORY BOARD – June 2015 – Present ISLIP TOWN BRANCH NAACCP – September 2008 – Present