Adaptable Senior Operations Representative with more than 15 years of experience with Legal Document Processing in the Financial Industry. Driven, ambitious and dedicated to managing the workplace flow and optimizing day-to-day activities. Trained in office procedures, technology and working with clients while observing confidentiality.
Self-directed, Resourceful, and Deadline Oriented Able to Organize, Prioritize and Manage Task Spreadsheets and Control Inventory Creative Critical Thinking, Advanced Problem Solving |
Expert at Handling Large Cash/Check Deposits Manage Office Supplies Proficient in Microsoft Office Systems Interpersonal communications |
Respond promptly to telephone and in-office inquiries from clients, vendors and the public
Adhere to security requirements by screening visitors, updating passes
Efficiently schedule meetings and appointments
Organize files, develop spreadsheets, fax reports and scan documents
Receive incoming packages and mail, disperse parcels and correspondence and ship outgoing items daily
manage opening and closing times for the main branch
Replenish stock of office supplies when inventory become low
Partnered with recovery operations leadership to assist with and support teams daily processing goals, queue inventory, productivity, and providing feedback
Managed Affidavit/Media fulfillment processes and procedures for Attorney, Agency and Debt Sales through workflow using methodical analysis and tools
Manipulated data using pivot tables, pivot charts and macros
Implemented policies and procedures to ensure the team had valid resources, drove effectiveness within the operation department
Examined and verified legal documents to meet tight deadlines by responding to daily inquiries
Ensured all critical to compliance and service level agreements were met withing clients' contractual commitments
Worked with peers on development teams sharing ideas and facilitating an exchange of best practices
Composed and typed routine letters of correspondence
Collected media to prepare and draft packages for Attorney Firms
Managed communication with Attorneys regarding status of petitions and granted orders
Negotiated payment plans with customers
Educated customers on account information and payment option
Volunteer, Junior Achievement, 2014-2016 and United Way, 2015
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Five years experience in high call customer service environments. Three years of direct claim related experience. Experience in Total Loss claims, Express claims, PIP claims, Glass claims. Field appraiser training, insurance damage appraisal training certification. Experience with writing auto field estimates using Audatex. Exceptional customers service and interpersonal skills.
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