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  • Microsoft Office: Word, Excel, Powerpoint, Access, Publisher, and Outlook ·
  • Social Media/ Digital: LinkedIn, Facebook, Twitter, MailChimp, Instagram, Hootsuite, Wordpress, Canva
The University of Tennessee Knoxville | Nashville, TN Account Representative Coordinator II 01/2014 - Current
  • Experienced, innovative, and transforming Program Coordinator with proven performance in creative literary composure, clearing the view for an unobstructed focus in communication, converting chaos into comprehension through various mediums, fostering collaboration and building a valued network.
  • Engaging Leader with an eye for detail while understanding the big picture and fostering the complexities of inclusivity while delivering conscientious and consistent content that supports, values, inspires, and cultivates the brand.
Vanguard Healthcare Services | Brentwood, TN Clinical Process and Policy Contractor 01/2013
  • Updated existing manuals utilized by the clinical team and nursing facilities in multiple states.
  • Generated and crafted training Powerpoints from the updated manuals to be facilitated by onsite personnel.
Remington College | Nashville, TN Adjunct Instructor 01/2013
  • Restructured and modernized the curriculum for 2 career development classes Led classroom discussions, incorporated group exercises, and invited guest speakers Expanded the assignments to include relevant job searching techniques, current resume construction, and the strategies required for successful networking and interviewing techniques Integrated multiple learning theories using audio, visual, and tactile methods.
Social Girl Consulting Social Media Maven/ Consultant 01/2012 - Current
  • Mentor businesses with cultivating an idea into reality, brand awareness, and website development.
  • Train, coach, and counsel clients on social media platforms including LinkedIn, Facebook, Twitter.
  • Maintain companies/ individuals' social media accounts and post crafted content through memes, shared.
  • articles, and other pertinent information.
Lebanon Special School District, TA Staffing | Mt. Juliet Birmingham, TN AL Educational Tutor/ Substitute Teacher 01/2011 - 01/2013
  • Developed and implemented critical thinking strategies and increased comprehension over 50%.
  • Researched and facilitated multiple tactics to achieve goals based upon individual needs.
Franke/ Service Solutions Group | Smyrna, TN Executive Assistant 01/2007 - 01/2011
  • Liaison to 250+ employees in 17 states and Switzerland with IT and HR Organized, handled, and managed all aspects of the corporate office and the President's agenda/ calendar Member of Kaizan team that generated and executed a change management process in 5 divisions Instrumental in reducing travel costs 20% and yearly operating budget 7.5% (300k) Planned and executed multiple on/off site events from Board Meetings to the Holiday Party.
Holladay Properties | Nashville, TN Paralegal 01/2007
  • Managed a portfolio of 36 properties in 4 states working directly with 10 property managers.
  • Drafted lease agreements, amendments, and cease/ desist letters for tenants.
  • Maintained all files on company database and in paper form.
Education and Training
Franklin Pierce University | Rindge, NH M. Ed in Curriculum and Instruction Curriculum and Instruction
Franklin Pierce University | Rindge, NH B.S in General Studies General Studies
Professional Affiliations
  • Communications Manager - 2015-Present, HR Transitions Group crafting, developing, and editing visual and written content for press releases sent through MailChimp, which includes meeting notices, job announcements, ambassador requests, informational topics, and motivational graphics to a fluid group of Human Resource professionals in career transition.

  • Application Chair and Planning Committee - '17 TNSHRM Conference 2016-2017

  • Social Media/App Manager - '15 TNSHRM Conference 2015 Social Media Pit Crew, '13 TNSHRM Conference 2013 
Communications Manager 2015-Present HR Transitions Group with the Middle Tennessee Society for Human Resource Management (MTSHRM) A volunteer position crafting, developing, and editing visual and written content for press releases sent through MailChimp, which includes meeting notices, job announcements, ambassador requests, informational topics, and motivational graphics to a fluid group of Human Resource professionals in career transition. Additional Volunteer Roles with MTSHRM include: Social Media Team and Planning Committee, '17 TNSHRM Conference 2016-Present Social Media/ App Manager, '15 TNSHRM Conference 2015 Social Media Pit Crew, '13 TNSHRM Conference 2013
audio, budget 7.5, Business Development, change management, coach, Content Development, content, critical thinking, clients, database, Event Management, focus, HR, letters, marketing, Meetings, Mentor, Mentoring, Access, Excel, Microsoft Office Suite, office, Outlook, Powerpoint, Publisher, Word, works, Network, networking, newsletter, nursing, personnel, presentations, Project Management, reality, Rehabilitation, relationship building, safety, social media platforms, Strategic Planning, view, website development, articles
This resume is created in 7 minutes.
Creative professional with extensive experience in the Paralegal field and Retail Management.
  • MS Office proficient
  • Business accounting
  • Drafting legal documents
  • Exceptional communication skills
  • American Association of Notaries
  • Word processing
  • Strong presentation skills
  • Highly organized
  • Appointment setting
  • Operated 10 incoming phone lines and properly directed all calls.

 Legal Administration Tasks
  • Generated, typed, formatted and edited letters, documents, motions, briefs and client forms.
  • Wrote a step-by-step procedure manual to help other legal secretaries and staff understand office practices and legal processes.
  • Developed a file system for new clients that was implemented company-wide.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Served as assistant to 3 attorneys.
  • Oversaw at least 200 bankruptcy cases at all times.
  • Assisted attorneys with trial preparation, developed trial exhibits to motions and reviewed/organized documents for trial discovery.
Eviction Processor Nov 2016 to Current
US Bank Owensboro, KY
  • Order evictions.
  • Manage third party vendors.
  • Manage property clean outs. 
  • Monitor reports
  • Work with legal counsel.
  • Follow all department policy and procedures.
Paralegal Aug 2016 to Nov 2016
Stevenson, Land and Tierney Owensboro, KY
  • Prepare legal documents
  • Answer phone
Legal Assistant Sep 2003 to Aug 2016
Septtimous Taylor Owensboro, KY
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.  
  • Organized and maintained law libraries, documents and case files.
  • Photocopied all correspondence, documents and other printed materials.
  • Drafted and typed grammatically correct office memos.
  • Processed and distributed invoices to bill clients.
  • Maintained the master calendar for client appointments and court appearances. Composed and revised legal documents, including letters, depositions and court documents.
  • Received and disbursed all incoming mail.
  • Assisted in maintaining department attorney personnel files with the utmost confidentiality.
  • Organized and prioritized the case loads of 3 attorneys.
  • Electronically filed documents.
  • Proofed documents and submitted to attorneys for review.
  • Recorded and monitored court appearance dates.
  • Maintained office supplies by checking stocks and placing orders.
  • Processed summonses, subpoenas and complaints.
  • Docketed orders and depositions for 3 attorneys. 
Foreclosure/REO Processor Mar 1996 to Sep 2003
U.S. Bank National Association Owensboro, KY
  • Enter files into investor system.
  • Prepare reinstatement/payoff letters.
  • Prepare HUD/VA file for title insurance.
  • Order VA/FHLMA BOPs and appraisals.
  • Follow up on return of foreclosure documents.
  • Review and approve bid sheets, edits, and invoices, within delegations of authority.
  • Completes special projects as assigned by senior management and/or requested by the Client/Investor.
  • Review assets for full title chain issues and react to solve missing items to move the process forward.
  • Manage foreclosure cases in compliance with state and client/investor foreclosure timelines.
  • Communicate with Clients via telephone and websites as needed
  • Identify and resolve complex issues to avoid delays in the foreclosure process.
  • Regularly review agent's foreclosure portfolio timelines and ensure that foreclosures are completed within state timelines.
  • Handle a portfolio of foreclosure and Eviction cases from referral through deed retrieval.
  • Monitor vendor performance and notify vendor manager of any consistent problems (vendors inability/failure to comply with investor/insurer procedures and/or CSLS requirements).
Assistant Store Manager Feb 1995 to Mar 1996
Bath and Body Works Owensboro, KY
  • Opened a new store location and assisted in recruiting and training new staff. 
  • Stocked and restocked inventory when shipments were received.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Trained new employees.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Worked closely with the district manager to formulate and build the store brand.
Assistant Store Manager Jun 1993 to Feb 1995
Casual Corner Owensboro, KY
  • Delivered excellent customer service by greeting and assisting each customer.
  • Reorganized sales floor to meet company demands.
  • Directed and supervised employees.
  • Completed weekly schedules.
  • Trained new employees.
  • Determined staff promotions and demotions, and terminated employees when necessary.
Clinique Cosmetics Manager Mar 1992 to Jun 1993
Bacons Owensboro, KY
  • Delivered excellent customer service by greeting and assisting each customer.
  • Worked closely with district manager.
  • Contributed to merchandising ideas at team sale meetings.
  • Analyzed marketing information and translated it into strategic plans.
  • Trained staff to deliver outstanding customer service.
  • Determined staff promotions and demotions, and terminated employees when necessary.
Business Owensboro Community College Owensboro, KY Coursework in business
This resume is created in 7 minutes.
Professional Summary
Dependable Legal Assistant accomplished in assisting high profile attorneys on many successful cases. Dedicated to maintaining professional standards and ethical work habits to produce the highest quality case content.
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft PowerPoint
  • Billing/Time Matters 15.0
  • Intapp Time
  • Juris and Juris Suite 2.8.1 
  • Change-Pro TDC - Litera
  • IManage 
  • Legal Solutions Suite (LSS)
  • Lexis Nexis - CounselLink
  • 72 WPM typing speed
  • Official Notary of the Public
  • Writing and editing
Work History
Paralegal, 12/2017 to Current
Pokorny & Marks, LLC Chicago, IL
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Investigated facts related to case, researched, and analyzed relevant laws, regulations and legal articles.
  • Managed billable hour tracking, client invoicing and attorney schedules.
  • Communicated with outside vendors on behalf of attorneys.
  • Communicated pertinent information to clients via phone, email and mail.
  • Reviewed and maintained corporate minute books.
  • Prepared annual state reports for various corporations and limited liability corporations.
  • Maintained real estate files and data.
Office Manager/Legal Assistant/Paralegal, 07/2003 to 02/2017
Tomassi & Whalen (formerly Law Offices of Craig A. Tomassi) Chicago, IL
  • Worked closely with partners and associate attorneys on prioritization of schedules, personnel needs and equipment requirements.
  • Worked on complex litigation cases.
  • Assisted in the development, continuation, management and completion of files in the litigation process.
  • Coordinated, investigated and drafted discovery including interrogatories and requests to produce to clients.
  • Developed and maintained legal docketing and billing programs.
  • Formulated monthly client billing.
  • Prepared and filed legal documents with court.
  • Supervised and trained office staff.
  • Prepared for trials by organizing exhibits and other key evidence.
  • Contacted clients to schedule appointments and discuss the progress of cases.
  • Managed accounts and records of clients with the highest levels of confidentiality and discretion.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Assisted up to three lawyers at a time.
  • Worked as a team with attorneys and fellow clerks and office staff.
Legal Assistant, 10/2017
Sheppard Mullin Richter & Hampton, LLP Chicago, IL
  • Worked closely with partners and associate attorneys.
  • Managed business calendar.
  • Maintained legal docketing.
  • Prepared and filed all pleadings with court clerk.
  • Coordinated meetings and depositions.
  • Worked as a team with attorneys, administrative assistants and fellow legal assistants.
  • Prepared for trials by organizing exhibits and other key evidence.
Paralegal Certificate, ABA approved program: Paralegal, 2013
Northwestern College - Bridgeview, IL
Associate of Applied Science: Administrative Assistant, 2005
Fox College - Oak Lawn, IL
This resume is created in 7 minutes.
Dependable paralegal accomplished in assisting high profile attorneys on manysuccessful cases. Dedicated to maintaining professional standards and ethical work habits to produce high quality work content.
  • Self-motivated
  • Fluent in legal terminology
  • Highly organized
  • Articulate and well-spoken
  • Knowledge of ICD10 coding
  • Excellent investigative and reporting skills
  • Experience in Criminal law
  • Proficient in MS Office, LexisNexis, Needles Software
  • Detail-oriented
Work History
Paralegal, 07/2016 to Current
Gamez Law Firm San Antonio, TX
  • Reporting to three attorneys, to assist with drafting correspondence, negotiations, screening calls, and managing each attorneys calendars.
  • Case manager for over 100 active pre-litigation personal injury files at one time, assisting clients throughout their property damage and bodily injury claims.
  • Drafting a variety of legal documents for files in litigation, including but not limited to, motions, petitions, discovery response and requests.
  • Responsible for training and overseeing new legal assistants, and auditing other case managers files.
Legal Assistant, 05/2014 to 07/2016
George C. Cochran Innocence Project University, MS
  • Drafted motions for post-conviction relief.
  • Assisted on trials of wrongfully convicted clients, mainly on capital punishment cases.
  • Helped attorneys prepare for oral arguments at the Mississippi Supreme Court.
  • Maintained social media accounts and website, as well as sending out newsletters regarding current news about the Mississippi and National Innocence Project.
  • Visited and interviewed incarcerated clients.
  • Conducted legal research, including but not limited to, investigating jury strike lists for Batson violations.
Bachelor of General Studies: Legal Studies, Political Science, and Sociology, 2016
University of Mississippi - University, MS
  • Member of the Society for Collegiate Leadership and Achievement
  • Chancellor's Honor Roll - Spring 2015
  • Dean's Honor Roll - Spring 2013 and Spring 2016