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Skillful Proposal Specialist resume

Lin Zhao
Professional Summary

Motivated Project Manager with more than 5 years in project management in the Electrical Utility industry. Works well with people at all levels of the organization, and external customers and vendors. Skilled at identifying or anticipating problems and providing solutions.

Personal Information
  • Full Name: Linlin Zhao
  • Gender & Marital Status: Female & Divorced
  • Age & DOB: 37 years, 13-July-1981
  • Nationality / Citizen: China (Australian Permanent Resident) 
Skills
  • Excellent problem-solving abilities
  • Excellent communication skills
  • Strong data management skills
  • Advanced user of P6, OPPM, TM1, Ellipse, XA21
  • Dedicated team player
  • Conflict Resolution
  • Staff development
  • Resilient
Work History
Project Manager Western Power - Perth, WA 01/2014 - Current
  • Managed various Capex and Opex Volumetric projects such as: Transmission Substation Maintenance Programs FY 2014/19, Distribution and Transmission Line Siliconing FY2014/17, Distribution URD Pillar Replacement FY2014/17, Distribution Substation Security FY2015/17, and Transmission Line Inspection, Washing and Maintenance (Helicopter Work) FY2014/15. 
  • Developed strong relationships and maintained effective communication with stakeholders to ensure timely delivery and minimise customer impact.
  • Analysed and forecasted project works performance, ensured projects delivery on target of volume, cost, timeliness as well as meeting standards for quality and safety, raised Change Control Request accordingly.
  • Managed conflicting demands within a high workload volume environment, coordinated complex / high risk network outages. 
  • Delivered financial reports as required, advised formal leader on optimizing performance and delivery of project outcomes.
  • Mentoreded graduates / project support staff on customer liaison, data analysis, and varous project tasks.
  • Closely collaborated with project members to identify and quickly address problems.
Project Coordinator Western Power - Perth, WA 08/2011 - 01/2014
  • Managed Capex Volumetric projects such as: Distribution Wood Pole Replacement FY2011/12, Distribution Transformer Replacement FY2013/14, Substandard Conductor Clearance - Road-crossing FY2013/14, Distribution URD Pillar Replacement FY2013/14, Distribution Cross-arm/Stay Replacement FY2013/14, and Distribution Under-rated/Retrofit Stay Replacement FY2013/14.
  • Developed and maintained strong work relationships with both peers and stakeholders.
  • Developed weekly reports to the Executives for Distribution Bushfire Mitigation - pre & post Bushfire Season FY2013/14.
  • Monitored timelines and flagged potential issues to be addressed.
Project Support Officer Western Power - Perth, WA 08/2010 - 07/2011
  • Provided continued support to Wood Pole Inspection and Pole Reinforcing Projects in progress tracking and business reporting (eg. Accruals, Pole Inspection QA).
  • Maintained and improved Data QA and Import Procedure for Pole Inspections AA2.
  • Improved data management tools in MS Access (DRE 7).
  • Assisted in tracking the Pole Inspection and Pole Reinforcement programs.
  • Managed Material Orders for contractors.
Project Support Officer, Design Manager Western Power - Perth, WA 11/2005 - 07/2010
  • Resource Planning and Scheduling for Transmission Substation Design Section.
  • Developed Resource and Workload Analysis reports and section level financial reports. 
  • Conducted cost estimate analysis and resource forecasting.
  • Utilised internal software (Ellipse, Success) to assist estimation of design and drafting cost for substation design teams.
  • Liaised with stakeholders to maintain consistency of project schedule and data quality.
  • Identified project scheduling conflicts and recommended solution.
  • Provided Design Management.
Sales And Proposal Manager CFT Technology - Beijing, Beijing 03/2004 - 11/2004
  • Estimated Marketing-cost and delivered reports to Principle Sales Manager;
  • Provided supports to project management (eg. Network analysis) and package design.
  • Negotiated and managed contract arrangement with customers.
  • Developed and managed annual sales programs of Southeast China (the essential part of the network).
  • Handled customer complaints and issues re quality, packaging, shipment, etc; and delivered corrective action reports.
Chemical Engineer CFT Technology - Beijing, Beijing, China 10/2002 - 03/2004
  • Led a research team of 4, continuously improved methods and procedures in Production Process Control Team.
  • Supervised the team in monitoring production activities and provided suggestions for quality improvements and cost control.
  • Sourced new suppliers and managed procurement including importation, and coordinated with overseas supplier, Custom Office of China and the associated government departments.
  • Mentored new hires in the implementation of company processes and policies to better improve the competency and efficiency of all staff.
  • Improved methods and procedures for processes, measurement, documenting and work flow techniques.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Managing Director's Personal Assistant CFT Technology - Beijing, Beijing, China 07/2002 - 09/2002
  • Managed stationery stock and developed professional relationship with reliable suppliers.
  • Travel arrangements, event organization and coordination (Team Building, etc).
  • Provided coaching, mentoring, and consultation to staff to enhance staff development. 
  • Wrote reports, executive summaries and newsletters.
Education
Diploma of Project Management (PMBoK 4 & 5): Project Management Paradigma Solutions - Perth, WA 03/2013
  • PMP #1768146
Graduate Certificate in Electrical Utility Engineering: Electrical Engineering Curtin University - Bentley, WA 2007
  • Project Management
  • Distribution System Design
  • Overhead Transmission Line Design
Bachelor of Engineering: Biochemical Engineering Beijing University of Chemical Technology - Beijing, China 2002
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Job-winning Proposal Specialist resume

TAISHA JORDAN
Summary

Accomplished Case Manager Associate adept at handling high case loads without sacrificing quality of care. Operate in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Case Manager Associate looking to join a growing entrepreneurial organization as part of the Executive care team. Articulate case manager associate driven to succeed. Strategic planning and client relationship management expert.

Experience
Case Manager Associate 02/2018 to Current Piedmont Atlanta Hospital Atlanta, GA
  • Ensured smooth transition for residents into new environment
  • Served as a liaison between patients, physicians to assist patients in understanding their treatment plans
  • Conducted screening, diagnostic treatment and rehabilitative and supportive services as the senior nurse on a primary health care team
  • Liaised with other pharmacies to eliminate readmit that caused length of stay issues
  • Evaluated nursing notes to confirm that they were accurate to ensure no delays would take place upon discharge
  • Coordinating clinically complex patients' care; ensuring and facilitating the achievement of quality clinical and cost outcomes
  • Communicates confidently and effectively with all levels of hospital staff,physicians and dme providers
  • Managed all telephone inquiries from clients, vendors and the public
  • Faxed and email referrals to sub acute and acute rehabilitation facilities, to ensure patients have a safe place to discharge from the inpatient setting
  • Provides resources to patients and families for outpatient and home care needs,following up on all phone calls, emails and faxes daily
  • Complete all work compensation, home health and durable medical equipment,as well as depart of medical assistant forms in a expeditiously matter
Patient Communication Specialist 04/2017 to 12/2017 American Health Connection Beverly Hills, CA
  • Researched and resolved billing and invoice problems
  • Coordinated approval processes of all accounts payable invoices
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
  • Increased revenue by 17% over a two-year period
  • Oversaw various prime time projects from conceptualization to completion
Case Manager Coordinator 02/2012 to 04/2017 Shepherd Center Atlanta, GA
  • Utilized strong assessment skills to determine necessary patient care
  • Implements, coordinates, monitors, and evaluates options and services to meet patient's health needs and ensures appropriate use of clinical resources
  • Accompany physician into the patient examination room to transcribe a history and physical exam, document accurately the physician encounter with the patient and others present
  • Transcribe patient orders including laboratory,radiology tests and medications
  • Complete all work compensation, home health, and seating clinic orders and fax,emailed to appropriate accepting facility
  • Liaised with medical care professionals and community organizations to ensure residents suffering from chronic wound received adequate care
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Collaborated with interdisciplinary team of professionals, as well as patients and families, to determine appropriate treatment options
New Patient Coordinator 01/2010 to 02/2012 Shepherd Center Atlanta, GA
  • Reviews all documents and records prior to scheduling ruling out any red flags, making sure patients can benefit from all services at Shepherd.
  • Following up on all phone call,emails, and faxes daily Keeping record of all providers referrals,self referrals as well as all client agency and work comp case loads.
  • Obtaining all medical records, Imaging reports as well as radiology disc and films.
  • Insurance verification Scheduling all new,work comp patients, IME's/Independent or Insurance medical exam.
Medical Assistant 12/2008 to 01/2010 Shepherd Center Atlanta, GA
  • Perform nursing procedures, tube feeds, lab draws, botox, SPT changes, flexible cystoscopy
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
  • Process messages from patients to hospital staff and physicians
  • Managed both clinical and administrative duties in a medical office setting
  • Requested scripts from doctors and verified insurance and coding
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Call Center Manager 02/2001 to 11/2008 Ikon Office Solutions Duluth, GA
  • Handled a team of 30 call center agents directly
  • Delivered outstanding customer service, and exceeded expectations while building long-term loyalty with clients
  • Lead and/or attend meetings and cross functional teams for diverse policy and process improvements
  • Set and managed performance benchmarks for call center employees
  • Managed the operation of existing lists and programs
  • Made a performance rating every quarter while developing new strategies to reduce cost Maintained good customer relationship while resolving complaints as it relates to the Call Center
  • Measured every agent's report in connection with the customer's service satisfaction
  • Recommended supporting programs to improve the call center process
  • Ensured good harmonious relationship within the office environment
  • Monitored calls and provided feedback during coaching sessions Created detailed and presentable expense reports
  • Processed rebates, reports and check requests for clients
  • Analyzed accounts to check for discrepancies and prompt resolution thereof
  • Investigated delays in payment and accounting errors
  • Provided and documented performance feedback through daily, weekly and monthly one on one sessions, performance reviews and goal setting
Education
Associate of Applied Science 2012 Brenau University North Atlanta Norcross, GA, United States
PLG Training Smyrna, GA, USA: Georgia Adjusters Property and Casualty PLG Insurance Training Smyrna, GA, United States
Medical Assisting Georgia Medical Institute Atlanta, GA
Skill Highlights
  • Case management understanding
  • Case evaluations
  • Complex cases
  • Heavy case loads
  • Documentation expertise
  • Treatment plans knowledge
  • Patient assessment
  • Acute and rehabilitative care
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Experienced Proposal Specialist resume

Robert Nelson
Professional Summary

IT professional seeking a position with room for advancement in a well established environment. Demonstrated success troubleshooting and resolving problems in high pressure deadline driven environments. Exhibits great decision making and communication skills needed to maintain operation in an organizations IT architecture and business needs.

Education
Bachelor of Science: Computer Science 2019 Troy University, Montgomery, AL Expected December 2019
Certifcations
CompTIA Security +

Technical Skills
  • Platforms - Windows 7, Windows 10, Macintosh, Linux
  • Networking - TCP/IP, Ethernet, VPN
  • Hardware- Dell, HP, Lenovo computers
  • Applications - Citrix, VMware, MS Office365, Adobe Acrobat, Adobe Reader, BMC Client Management, Trend Micro
  • Printers - Canon, HP, Xerox (Network, USB)
​​
Related Skills
Server Management, Cisco Umbrella, Cisco IronPort, Technical Support (phone, remotely, email and on-site), DNS, DHCP, LAN, WAN, Inventory Management, Vendor Relations
 
  Applications & Utilities
Windows(/7/8,10); Active Directory; MS Exchange; MSOffice; MS Outlook; MS PowerPoint, MS Excel, BMC Client Management; Norton Anti-Virus; Symantec Antivirus, Treat Advice, Knowbe4, Foortprints




Experience
Palomar Insurance Corporation Montgomery, AL IT Specialist III 03/2018 to Current
  • Experienced with VMware vSphere
  • Experienced creating new VM's and managing excising VM's in Citrix-DDC in our virtual environment
  • Great understanding of updating the master image (Vdisk) inside vSphere to deploy to both test or production environments 
  • Plan maintenance windows to patch servers, implement upgrades/updates to current image (Windows 7 Enterprise) in an virtual environment
  • Install and configure operating systems and other software and routinely test installed software for performance issues in an virtual environment
  • Responsible for creating phishing campaigns and deploying them quarterly to users for cybersecurity training purposes using Knowbe4.com
  • Work with all of the vendors for problem resolution for our environment
  • Provides 2nd and 3rd level end user support
  • Maintain all documentation including installation, configuration, troubleshooting, customer assistance, and/or training, and system requirements
  • Maintain security, backup, and redundancy strategies
  • Monitored multiple databases to keep track of all company inventory.
ServisFirst Bank Birmingham, AL Computer Analyst II 03/2016 to 03/2018
  • Help provide support for Local Area Network (LAN) and Wide Area Network (WAN)
  • Serves as admin for checkpoint firewall for Threat Prevention, whitelisting/blacklisting URL's for end users
  • Responsible for pushing the latest security patches to 500 + client devices and servers using Trend Micro and BMC Client Management.
  • Work daily with multiple outsourced 3rd party companies like FBS, FIS, Rightstar, Trend Micro, CNC Technology to troubleshoot issues with end users
  • Duties included testing, maintaining, and monitoring computer programs and systems, including coordinating the installation of new and updated applications.
  • Mange and troubleshoot roughly 30 virtual servers in our environment.
  • In depth knowledge of both Mitel and PBX phone systems
Lemak Sports Medicine Birmingham, AL Tier 1 Support Technician 12/2014 to 03/2016
  • Provided support to end users by resolving connectivity issues, mapping network drives, installing network printers, troubleshoot issues with DICOM Imaging & communication issues
  • Installed computers and phones for end users. Responsible for inventory management and ordering new equipment
  • Installed and managed QuickBooks and scanners for the Accounting Dept. (Canon CR190ii, Panini Vision X, Panini I Deal, Digital Check)
  • Created user accounts, email, membership groups, printers and scan folder on designated copiers
  • Managed and setup VoIP Phones (PBX)
Rosewood Group Montgomery, AL IT Support Specialist 04/2011 to 12/2014
  • Provided support for client's servers, computers, printers, cables and other equipment
  • Served as one of the primary contact for computer hardware and software problems, as well as network issues
  • Responds to all client requests for technical support by phone, email and on-site support (Ticket system)
  • Provided end user support for 50 different business accounts (Dentists, Law offices, Advertising Agency, Churches, United Way etc.)
  • Managed servers, computers, printers, surface pro, etc...

CompuTech PC Restored Deatsville, AL Computer Repair Specialist 02/2010 to 04/2013
Sole Proprietor for CompuTech PC Restored
 
  • Responsible for diagnosing, repairing and testing computer problems before returning them back to customers
  • Explained the problems in a clear and understandable way, and give customers options for repair
  • Installed and performed minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Oversaw the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
  • Build custom computers for customers
Ivy Creek Medical Wetumpka, AL Sales/Marketing Representative 02/2006 to 04/2012
  • Worked closely with physicians, case managers and nurses to identify the needs of their patients
  • Made recommendations for improving relations with referral sources and increasing referrals and develop strategies based on on-going analysis of pertinent information
  • Planned work schedules on weekly and monthly basis with the help of sales team involved in different areas; discussed future targets with each area's sales manager
  • Emphasized product features based on analysis of the equipment doctors prescribed most for their patients
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