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Professional Summary

Results-driven and energetic customer service professional with strong organization, communication, and results-driven skills. A team player experienced in public relations, with strong work ethic, professional demeanor, and great initiative. Eager to bring strong administrative skills to a growing company in need of top-level support.

Skills
  • Culturally sensitive, with excellent interpersonal skills
  • Superior verbal and written communication skills
  • Sound judgement and complex problem solver
  • Fast learner and versatile; a skilled multi-tasker
  • Information Technology and MS Office proficiency
  • Advanced graphic design and digital media knowledge
  • 50WPM typing speed and speed reading ability
  • Public relations, Team player, Internet marketing
Work History
Customer Support Associate - Inside Garden 09/2018 to Current
Lowes Companies Inc The Woodlands, TX
  • Maintain the Inside Garden & Seasonal sections of Lowes, ensuring the area is well-maintained, and that shelves are filled and neat.
  • Responsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Customer Support Associate 02/2018 to Current
At Home Conroe, TX
  • Ensure a superior customer experience by addressing any concerns, demonstrating empathy, and resolving problems on the spot.
  • Complete purchases and returns using Point of Sale system, and build long-term customer relationships, advising customers on promotions and locations of items in store.
  • Make sure products are stocked, replenished and showcased according to store merchandising layouts, as well as general maintenance of the store.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Freelance Designer And Sales 01/2006 to Current
Self-employed USA And Singapore
  • Freelance designer specializing in creating 3D environments and portraiture as well as enhancement of personal digital photography, utilizing various graphic programs and applying these environments into artistic visual products.
  • Maintain multiple profiles on various art websites - http://www.zazzle.com/thesilversixpence , and http://ALINA-davis.fineartamerica.com
Admin/Sales/Marketing At AAF 04/2017 to 04/2017
Gallery Third Eye Singapore
  • Gallery admin assistant, head salesperson, customer service representative, and marketing liaison for Gallery Third Eye during the Affordable Art Fair (AAF).
  • Organize and set-up the gallery space at the AAF, greet visitors to the gallery and offer information regarding the gallery and artwork on show.
  • Accomplishment – Sold multiple artworks to new customers, and created valuable contacts for the gallery to use in the future.
Marketing And Public Relations Intern 01/2017 to 01/2017
Singapore Contemporary Art Pte Ltd Singapore
  • Meet and welcome all visitors to the Singapore Contemporary Art Show, and ensure all visitor queries are attended to in a timely and efficient manner.
  • Ensure all ticketing matters are dealt with efficiently, and that any issues are managed quickly and quietly, so as to maintain smooth running of the event.
  • Assisting with customer inquiries about artwork on show, and always maintain high standards of customer service.
  • Handled daily heavy flow of visitors to the show, and effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Gallery Assistant, Public Relations, Customer Service 01/2016 to 01/2017
Gnani Arts Pte. Ltd Singapore
  • Aid the Artist/Owner with administrative and general creative tasks, such as email correspondence, and getting canvasses ready for use.
  • Assist in preparation work for Art Stage 2017, including physical installation of exhibit, logistics, ensuring proper storage of valuable artwork, and promotion of exhibition to mailing list and social media websites.
  • Represent the gallery during Art Stage 2017, including greet visitors, be the first point of contact for any and all sales inquiries and questions related to the artwork and gallery itself.
Fair Assistant, Customer Service Representative 11/2016 to 11/2016
Affordable Art Fair Singapore
  • Assisting in all aspects of set-up and running of a large scale public event, including visitor meet and greet, dealing with visitor queries, installation of art gallery exhibits, and sales inquiries.
International Shipping and Trade - Broker/Commission Agent 01/2004 to 11/2016
Freelance California, USA and Singapore
  • Maintaining strong relationships with existing clients, and forming new business opportunities and new relationships all over the World, in countries like Brazil, Australia, China, Malaysia, India, etc.
  • Source ores and minerals for clients from various sources and utilise contacts cultivated over the course of the business to acquire products, which includes - Iron ore lumps and fines, Iron ore concentrates, Nickel ore, Coal (Thermal and coking).
  • Evaluate market trends and spearhead expansion and development initiatives in multiple locations.
  • Ensure good understanding of trade practices, letters of credit, and shipping practices for above products is up to date and accurate.
Casual Guest Service Attendant 02/2002 to 10/2002
Bridgeclimb, Sydney Sydney, Australia
  • Act as a liaison for customers, carry out all essential Climber preparation and safety procedures, and ensure customers have the optimal Bridgeclimb experience from start to finish on the iconic Sydney Harbour Bridge.
  • Act as an information source for any questions relating to "Bridgeclimb", the Sydney Harbour Bridge (including history), and the surrounding areas, and ensuing that all information being provided to guests is accurate and continually updated.
  • Ensure that all equipment offered to Climbers is clean, undamaged, and presented in an appropriate manner, assist with re-stocking of equipment as/when necessary to ensure smooth Bridgeclimb operations.
Education
Bachelor of Business: Management 2004 University of Technology Sydney - Sydney, Australia Management major, Human Resource and Information Technology sub-majors
Diploma of Business and Commerce 2002 Insearch, Institute of Commerce - Sydney, Australia
International Baccalaureate 1999 United World College of South East Asia - Singapore
This resume is created in 7 minutes.
Professional Summary
Obtain a position in public relations that utilizes my writing, communication and client relation skills to contribute to the organization's success.
Skills
  • Project management
  • Proficient in Microsoft Office


  • Strong client relations
  • Exceptional communication skills
Work History
Karla Otto Public Relations Coordinator | Chelsea, NY | March 2018 - Current
  • Contribute to launch strategies for new products, limited editions and range extensions.
  • Support logistical planning and manage guest lists for press days and special events.
  • Research media coverage of competitive brands and analyze industry trends.
  • Attend and prepare for new business meetings and proof - read creative decks and client proposals.
  • Write creative and engaging product pitches to encourage editorial coverage.
  • Maintain detailed editorial trackers outlining pending, confirmed and secured placements.
  • Manage PR Assistant and interns to ensure all daily tasks are completed.
Karla Otto Public Relations Assistant | Chelsea, NY | January 2017 - February 2018
  • Managed all sample requests for editorial coverage both nationally and regionally.
  • Composed bi-weekly and monthly activity reports and monthly editorial reports.
  • Created pitch lists for strategic mailings.
  • Maintained and developed media and influencer lists.
  • Monitored daily print and online coverage and formatted clips.
Pistol PR Public Relations Assistant | Soho, NY | May 2016 - December 2016
  • Monitor relevant media coverage, assemble press releases, field telephone calls from clients.
  • Meet with editors to build viable relationships that will create brand awareness for clients.
  • Oversee daily print and online coverage and format clips.
  • Organize and deliver client mailings.
Karla Otto Public Relations Assistant | Chelsea, NY | July 2015 - December 2015
  • Supported team outreach to key beauty editors and updated media lists on a daily basis.
  • Attended and contributed to client meetings as appropriate.
  • Assisted in executing seasonal press days (i.e., set-up, break-down, greeting, recap reports).
  • Tracked media placements, manually and via DMR, shared placements with clients and, contributed to editorial.
Pistol PR Beauty Intern | Soho, NY | February 2016 - Current
  • Assisted social media coordinator in creating unique digital content for client's social media platforms.
  • Researched, compiled and maintained media lists and editorial calendars.
  • Searched for press clippings.
Karla Otto Beauty Intern | Chelsea, NY | February 2015 - June 2015
  • Helped to create, manage and maintain press clips and activity reports for clients and internal purposes.
  • Assisted staff with the trafficking and upkeep of all samples/products, press releases and inventory.
  • Participated in brainstorms, team meetings and client conference calls.
Education
Bachelor of Arts Political Science and English, German Hunter College Manhattan, NY | June 2016
Languages
Fluent in Punjabi
This resume is created in 7 minutes.
Professional Summary


Business management professional and M.S. in Finance student seeking opportunities in data analysis

Work History
Membership Marketing Supervisor Costco Wholesale - Tigard, OR 06/2017 - Current
  • Analyze marketing metrics using Excel and Power BI
  • Problem solve and logically analyze technical and accounting issues in a fast-paced environment
  • Develop, review, and coordinate marketing projects and programs; collaborate with cross-functional teams to improve marketing program effectiveness and recommend actions for improvement
  • Train and develop department personnel
Business Operations Supervisor Costco Wholesale - Portland Metro, Oregon, United States 02/2012 - 06/2017
  • Analyze merchandising and marketing metrics using Excel, AS400, and Power BI
  • Communicate business metrics to leadership 
  • Manage payroll budgets
  • Participate in and manage cross-functional teams for effective project execution
  • Establish and measure business plans and work activities for sales floor and Front End teams 
Merchandising/Clerk Assistant Costco Wholesale - Clackamas, Oregon, United States 10/2010 - 02/2012
  • Assist marketing team in business development
  • Execute merchandising plans
  • Ensure accuracy of inventory
Public Affairs Intern Oregon Department of Environmental Quality - Portland, Oregon, United States 05/2015 - 09/2015
  • Develop and execute strategic communication strategies via social media, online publication and community outreach.
This resume is created in 7 minutes.
Summary

Reliable and friendly Customer Service Representative who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a positive working environment.

Highlights
  • Organized
  • Detail-oriented
  • Dependable independent worker
  • Special events performances
  • Excellent multi-tasker
  • Strong communication skills
  • Good at following instructions
  • Computer literate
Experience
Public Address Announcer Sep 1993 to Current
Polk County School DIstrict Winter Haven, FL
  • Make announcements at public events such as basketball and volleyball games.
  • Tell patrons about discounts, special promotions, or upcoming events
  • Read prepared scripts
  • Provide commentary during sports play
Walking Vendor Mar 1994 to Current
DNC Sportservice and Centerplate Polk County, FL
  • Walk through stadium to distribute refreshments
  • Maintain accurate money till of up to $1,000
  • Greet patrons in a friendly and lively manner
  • Sales driven
  • Works as a part of a team.
Inventory Associate Jun 2015 to Oct 2015
WIS International Orlando, FL
  • Take daily inventory of the assigned supply, requisitions, and restock supplies
  • Rotate stock and ensure stored area is clean and maintained
  • Monitor the usage of stock
  • Handle activities related to data entry, scheduling, and other duties as needed
Education
High School Diploma 1993 Winter Haven High School Winter Haven, FL