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Professional Summary

Conscientious 10 year ecommerce top selling specialist effective at product acquisition, daily operations and promoting merchandise to increase profits. Results oriented banking professional with over 10 years in sales and branch management, loan management and general bank operations. Possessing outstanding interpersonal , analytical and organizational skills. Adept at cultivating partnerships and building lasting relationships

Seasoned production supervisor familiar with data analytics operations and best practices. Able to lead and motivate workers to meet challenging targets while maintaining strict quality standards. Knowledgeable about preventing waste, maximizing safety and keeping employee satisfaction high.

Career Objective

Seeking employment with a company who desires a quality-focused associate committed to approaching administrative tasks with tenacity and attention to detail.

Education
Bachelor of Arts: Interdisciplinary Studies, 01/2013
Northeastern Illinois University - Chicago
Honors Graduate
Work History
Supervisor, 09/2018 to 11/2019
Canete Medina Consulting Group Chicago, IL
  • Supervise and train clerical staffh
  • Assign staff of teams for daily assignments
  • Collect and prepare daily reports of ridership counts for large Chicago Transportation Service Provider
  • Established and enforced clear goals to keep all employees on same level and working collaboratively
  • Directed and motivated team of 50 surveyors in data collection and assigning to
  • Recommended and implemented procedures and [Type] measures to improve production methods and quality of [Type] and [Type] products
Retail Merchandiser, 05/2018 to 07/2018
Retail Merchandising Solutions Inc Livermore, CA
  • Followed merchandising guidelines to present visually appealing displays
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach
E-Commerce Owner, 04/2008 to Current
The HAUTE Spot Chicago, IL
  •  Ebay top-seller sourcing an inventory of 1500 items including researching for competitive pricing and shipping service maintaining most cost effective vehicle for buyers
  • Service rated 98% positive feedback with a return rate of less than 2%
  • Customer support to answer questions, concerns and collecting payment
  • Executed in-season pricing strategies, including promotions and markdowns .
REO Marketing Specialist, 05/2008 to 09/2010
HMBI Inc Chicago, Illinois
  • Listed 300-400 HUD (Housing & Urban Development) owned properties monthly into online property database
  • Reviewing title and property inspection reports ensuring no liens or encumbrances prevented sale
  • Analyzed property values utilizing appraisals,BPO's (Broker Price Opinion) ,and CMA's (Comparative Market Analysis) to determine the appropriate marketing price for each property
  • Reanalyze properties monthly for updated listing price, type and conditions
  • Evaluate vandalisms to determine repairs needed and if it changed the permanent condition of property, update accordingly
  • Excellent production numbers and customer service
  • Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions
  • Improved operations by working with team members and customers to find workable solutions
Real Estate Agent, 06/2006 to 03/2009
DLM Realty Inc Hammond , IN
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
  • Sold and listed properties primarily in Cook County, with concentration on South Side of Chicago
  • Successfully guided home buyers and sellers through sales and purchase of properties
Branch Manager/Branch Officer Consumer Lending, 07/1997 to 06/2002
TCF Bank Bedford Park, Illinois
  • Managed in store branch consumer lending portfolio of 15M with an average loan size of 36K
  • Loan approval of 50K
  • Achieved officer status. Inducted to Top Sellers Club
  • Cold Calling 100 clients daily. Originated, reviewed, processed and administered customer loan proposals. Close loans and disburse payouts
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Mentored staff to increase sales success and productivity
Highlights
  • Superb sales professional
  • Adaptive team player
  • Organized
  • Resolution-oriented
  • Time management
  • Organizational strengths
  • Personnel training and development
  • Conflict resolution
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Summary

Organized and independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Energetic attitude with a strong background in sales, and customer service support. Trained professionally with experience in serving/bartending .

Skills
  • MOS Certifed
  • CPR/AED and First-Aid Certification 
  • ABC License
  • Food Handlers Certificate
  • Real Estate License
  • Health Insurance License
Experience
Licensed Real Estate Agent
March 2018 to June 2018
Coldwell Banker Legacy Bowling Green, KY

Completed course work required 

Answered phone calls on and off duty

Prepared listing/buying contracts

Created/managed own website

Created/managed class website

Attended bi-weekly meetings and showings of new property

Created personal/business relationships with clients and other agents

Accompany clients to property

Discuss conditions of sale

Study property listings

Server
September 2017 to January 2018
OverTime Sports Bar and Grill Bowling Green, KY

Prepare tables with special attention to sanitation and order

Attend to customers upon entrance

Present menus and help customers select food/beverages

Take/serve orders and answer questions or make recommendations for other products

Collaborate with other servers and kitchen/bar staff

Deal with complaints or problems with a positive attitude

Issue bills and accept payment

Bartender
September 2016 to January 2017
Smokey Bones Bar & Fire Grill Bowling Green, KY

Maintained full knowledge of bar and menu items and made recommendations. Delivered quality food and beverage service to guests in a responsible manner. Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Neatly set tables. Performed closing duties including cleaning, sanitizing and replenishing. Processed cash, credit card and voucher payments.

Education and Training
High School Diploma : 2015 Grayson County High School Leitchfield, KY, United States
Western Kentucky University Bowling Green, KY, United States Double-major in Business and Real Estate
University of Kentucky Lexington, KY, United States

Double-major in Business and Real Estate

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Skills
  • Customer Service
  • Highly professional
  • Team Leader
  • Residential Properties Specialist
  • National Association of Realtors
  • Excellent communication
  • Computer proficient
  • File/records maintenance
  • Results-oriented
  • Client-focused
Experience
Licensed Real Estate Agent / CB Lasalle Group Inc. - Los Angeles, CA 07/2008 - Current

Show residential properties and explained the features, value and benefits of available homes.
Show  residential properties and explained the features, value and benefits of available homes.
Guide home buyers and sellers through sales and purchase of properties.
Promote property sales through advertisements, open houses and participation in multiple listing service database.
Negotiated contracts and coordinate with lenders, attorneys and inspectors.
Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure. Inspect residences for Section 8 inspections. Coordinate vendors, Home inspectors and Appraisers.

Special Education Instructional Assistant / LAUSD - Los Angeles, CA 08/1996 - 07/2017

Developed individual educational plans (IEP) designed to promote educational, physical and social development.
Established and communicated clear objectives for all lessons, units and projects to both students and parents.
Led a resource class of 10 students.
Taught Community Based Instruction to Autistic students.
Enhanced lessons using Smart Board technology and computers.
Encouraged students to be understanding of others.
Supervised and trained 3 teaching assistants.
provided leadership and technical assistance in developing new programs serving developmentally disabled clients. Provided training and technical support to students and parents 

Support Service Assistant / Department of Rehabilitation - Canoga Park, CA 05/2018 - Current

Perform duties for specialized work or projects.  Responsible for processing  complex program specialist work. Reviews and processes detailed and semi-technical forms, files, etc., associated with multiple departmental programs or program areas; review and process forms, files, etc., associated with a department program, which requires especially detailed knowledge of the program, so that difficult calculations can be made and processing can be done in cases where guidelines are not clear; I provide sensitive and detailed program information and/or direction to the public, employees, employers, medical providers, other public jurisdictions, or clients.I also identify and reportsany suspected fraudulent claims/activities. May perform duties for other specialized work or projects. 

Education and Training
Century 21 - Hawthorne, CA Real Estate

Coursework in Accounting and Finance
Coursework in Business Administration and Economics national Finance, Statistics and Microeconomics

First Tuesday - California Real Estate

Continuing Education in Real Estate

West Los Angeles College - Culver City, CA Child Development/Business
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Executive Profile
Creative, insightful, forward-thinking, pragmatic, driven business development professional with a commercial real estate background-- a proactive team player with an entrepreneurial spirit-- seeks a collaborative, growth position. Natural communicator, passionate about connecting people and ideas to create synergy. Business travel and networking welcome.
Skill Highlights
  • Networking
  • Deal Closure
  • New Business Development
  • Management & Team Building
  • Sales Training
  • Negotiation
  • Profit Generation
  • Proposal Writing
Professional Experience
Licensed Real Estate Salesperson 04/2018 to Current Compass New York, NY
  • Generate clientele in the luxury residential market in Manhattan as part of the nation's fastest growing, most innovative and select real estate company 
  • Collaborated with team members to teach them about the nuances of commercial real estate
  • Create targeted marketing campaigns using email and social media. Initiate and maintain consistent contact with prospective clients and existing contacts
  • Managed the sales process and the various players involved from start to finish
Outside Advisor 07/2016 to 05/2017 REVOLUTION PREP New York, NY
  • Generate sales of innovative, highly personalized online tutoring programs throughout the US and internationally
  • Develop and perform extensive, ongoing sales training as an expert in the academic and college readiness process
  • Represent company through finely tuned presentations, speaking engagements and networking events to establish new partnerships
  • Create, implement and execute market specific strategies to gain market share and exceed sales goals
Consultant 01/2013 to Current BUSINESS DEVELOPMENT - linkedin.com/in/russorobyn New York, NY
  • Drive initial stages of a new project including networking, establishing working relationships, and negotiating timelines and budgets
  • Oversee all details of the pre-contract stage on behalf of C-suite executives
  • Tap into industry resources, identify trends that spark innovative ideas
  • Specialize in conceptual, promotional and online development services including curating content for website development and marketing
Sales Executive 05/2015 to 02/2016 HILTON WORLDWIDE New York, NY
  • Executed rigorous, interactive, structured yet extremely personalized 90-minute sales presentations in a fast-paced, high-pressure environment
  • Partnered with new trainees on sales training through role play
  • Collaborated with management to develop mentorship program 


Local Retail Leasing Specialist 01/1994 to 10/1996 GRAND CENTRAL TERMINAL VENTURE New York, NY
  • Key member of team that developed and leased the luxury retail/restaurant component of the iconic commuter and subway terminal during the historic restoration
  • Managed on-site leasing office, trained and managed new leasing agents, hired support staff, oversaw build out of and handled interior design for office
  • Devised merchandise mix to include local food, restaurant, retail and service businesses, which is still performing strongly over 20 years later
  • Initiated initial contact with, presented project, and showed raw space to prospective tenants and their architects on a regular basis



Consultant 03/1993 to 04/1994 URBAN RETAIL DEVELOPMENT D/B/A RUSSO & ASSOCIATES New York, NY
  • Licensed New York State Real Estate Broker acting as 'in-house' real estate department for expanding businesses.
Volunteer Community Activist 01/1993 to 02/2015 TRIBECA & LOWER MANHATTAN New York, NY
  • Collaborated with community members to shape the development of Lower Manhattan  in the aftermath of 9/11
  • Created and managed fundraising events, managed volunteers
  • Broad experience creating awareness about issues affecting the entire downtown community
  • Oversee and handle outreach, act as liaison, participate in negotiation



Leasing Representative 01/1987 to 03/1993 WORLD FINANCIAL CENTER (OLYMPIA & YORK, USA) New York, NY
  • Key player on the original team that developed, leased and managed the 200,000 square foot retail component of the internationally acclaimed World Financial Center (now Brookfield Place)
  • Principal landlord contact for identifying, negotiating, coordinating and resolving all details concerning landlord's and tenants' financial, legal, design, construction, operational and promotional issues from inception to completion
  • Generated, negotiated or otherwise expedited over 50 leases, short-term leases, subsequent amendments, and agreements
Licensed Real Estate Salesperson 07/1986 to 01/1987 Garrick-Aug Store Leasing New York, NY
Acquisitions Analyst 05/1984 to 07/1986 Schroder Real Estate Associates New York, NY
Program Manager/National Tax Shelter Department 09/1982 to 04/1984 E.F. Hutton & Co, Inc. Garden City, NY
Education
B.A. Political Science, Rhetoric & Communication State University of New York at Albany
Corporate Law - ABA-Approved Lawyers' Assistant Program Adelphi University
Post-Graduate Coursework in Finance, Marketing, Urban Planning, Architecture New York University (NYU), The New School
Continuing Education Coursework in Interior Design, Fashion Merchandising Fashion Institute of Technology (FIT)
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Professional Summary
Seasoned Management professional with over 14 years of experience in sales and accounts, in a variety of industries. Extensive experience in customer retention, marketing, and new business development. Continually exceeds expectations by creating valuable partnerships and works well with people at all levels of the organization, including stakeholders, customers, and vendors.
Skills
  • Account Management
  • Customer Retention & Analytics
  • Mobile & Digital Marketing
  • Lead Generation & SEO
  • SEM & PPC
  • Sales Management & Operations
  • CRM & B2B
  • Social Media Marketing & Salesforce.com
  • Sales Presentations
  • New Business Development
  • Proficient in MS Office
  • Windows Applications
Work History
Real Estate Agent, 05/2013 to Current
Signature Sotheby's International Realty
  • Collecting and analyzing data to learn more about consumer behavior, and participating in active marketing initiatives including cold calling, local advertising campaigns, and developing a web and social media presence.
  • Networking and building connections to generate client leads, and attending industry events, as well as maintaining updated knowledge, continuing education, and training on industry trends, and company products and services.
  • Developing relationships with clients based on trust, respect, and communication, and interviewing clients to determine their precise wants, needs, budgets, and geographic limitation, while counseling clients on the buying process, pricing, and legal requirements.
  • Acting as a client advocate with a focus on improving the buyer experience, and resolving complaints and preventing additional issues by improving processes, while collaborating with internal departments to facilitate client need fulfillment and excellent customer service.
  • Accompanying buyers during visits to properties, and advising them on the suitability and value of the homes based on current market conditions, and assisting buyers during detailed inspection of the property, while maintaining a positive relationship with appraisers, escrow companies, lenders, and home inspectors.
  • Evaluating mortgage options to help clients obtain financing at the best rates and terms, and advising clients about their options, as well as helping them fill out the requisite paperwork to expedite the home buying process.
  • Facilitating negotiations between buyers and sellers, reviewing purchase contracts to ensure terms are met, attending closing dates, and providing support for clients.
  • Researching local market for value and competitive pricing to list properties, and advising sellers on how to make homes more appealing to potential buyers, increasing average selling prices by 16% from initial appraisals.
  • Evaluating the properties for damages and repairs before selling or renting, and advising owners on tax deductions and expenses, as well as representing landlords who own multiple properties and need to keep a consistent occupation rate.
  • Documenting property interior and exterior with photos, and putting together information on location, features, square footage, etc., and then promoting and marketing the property through advertisements, listings, and open houses.
  • Coordinating and overseeing private showings and open houses to highlight properties to potential buyers and renters, negotiating the sale or lease on behalf of the client, and presenting purchase or leasing offers to the owners.
  • Preparing and proofreading real estate documents for each real estate transaction including loyalty contracts, leases, purchase agreements, closing contracts, deeds, closing statements, and other necessary paperwork.
  • Maintaining and updating available property listings, as well as keeping accurate records pertaining to inventory and account notes to provide reporting on property acquisitions and dispositions, and market data and intelligence to superiors.
  • Conducting quarterly seminars and training sessions for sales agents to improve sales techniques, while benchmarking key initiatives against other company initiatives, corporate standards, and industry best practices.
Inside Sales Manager, 05/2004 to 05/2013
Cars.com Birmingham, MI
  • Working with human resources to determine appropriate staffing levels, and building a solid inside sales and lead generation team by hiring, orienting, and training new sales representatives to collaborate and exceeds sales goals.
  • Leading and coaching a team of 16 inside sales account executives and 5 co-workers in accordance with company policies and procedures, while setting weekly, monthly, and quarterly sales targets to ensure KPI's performance against targets.
  • Monitoring employee productivity, actual sales, and sales leads while keeping track of overall company sales, and coordinating activities across departments and projects to meet project timelines, as well as suggesting improvements to sales processes as needed, implementing procedures, and monitoring the impact of these changes.
  • Generating reports for senior management that cover sales forecasting, goals, and the resulting sales metrics, as well as opportunities and threats, and suggesting improvements that can be made to increase the value of collateral.
  • Conducting employee performance and salary reviews while relying on customer feedback to ensure that the inside sales department is operating successfully, and determining if existing practices and processes are generating adequate sales.
  • Working collaboratively with dealership executives to develop deals that meet needs of national and regional accounts, as well as to resolve interpersonal issues within department, and handling the firing of staff as needed.
  • Motivating team to reach daily dial goals by mentoring employees on problem solving and techniques to reach decision makers within the targeted market, as well as providing ongoing professional development opportunities and plans.
  • Cultivating and establishing lead referral accounts with dealerships located within designated territory, and individually closing over 60 new dealership agreements during 1st year of business, as well as researching potential leads from business directories, web searches, and digital resources.
  • Generating significant revenue by building and maintaining relationships with e-commerce managers of several national big group dealers, and consulting with those dealers on development of manual and automated processes to effectively manage lead referrals.
  • Bringing in high quality appointments for the senior sales team and qualified leads for the business development team by directing online new car sales referrals exclusively through search engines and cold calling.
  • Maintaining database of prospective and existing clients through programs such as salesforce, CRM, and excel, and ensuring accurate and complete information is captured by providing weekly data quality checks.
  • Scheduling and leading departmental staff meetings, workshops, and functions, and regularly reviewing the sales pipeline with the team to ensure it remains full with qualified leads and prospects, as well as working on scripts with the team and making ongoing amendments as necessary.
  • Identifying target contacts within potential customers, and openly communicating and building relationships with clients and customers, while maintaining existing relationships to ensure retention, and identifying opportunities to upsell within existing customers.
  • Overseeing focused customer account management by regularly interacting with existing clients over the phone and in person, and presenting and delivering information to potential clients, answering potential client questions, and closing sales by working with the client through the closing process.
Education
Business Major with Minor in Communication, 1993
San Diego State University - San Diego, CA
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Summary
Service-focused professional and friendly team player with a knack for building productive working relationships.
Skills
  • Bilingual - English/Spanish
  • Process implementation
  • Data management
  • Excellent multi-tasker
  • Telephone inquiries specialist
​​
  • Extremely organized
  • Conflict resolution
  • Budgeting and finance
  • Customer service expert
  • Team leadership
​​
Professional Experience
Administrative Skills:
  • Answered/managed calls and recorded accurate messages.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Prepared/finalized legal contracts/documents for sales transactions.
  • Received/delivered financial & title documents.
  • Verified that information in computer system was up-to-date and accurate.
  • Obtained scanned records and uploaded them into the database. 
 Real Estate Experience:
  • Negotiated, facilitated and managed real estate transactions.
  • Showed properties to potential buyers and brokers.
  • Coordinated house visits, instructed clients on best practices for selling success and prospective buyers on property instructions.
  • Counseled customers on current market status for residential markets.
Work Experience
Real Estate Agent Oct 2010 to Oct 2012
University Carlos III de Madrid Madrid, Spain
Education and Training
Bachelor of Science, Business Administration 2006 University Carlos III de Madrid Madrid, Spain
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Summary
Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition.
Highlights
  • Sales expertise
  • Customer service-focusedClient management
  • Negotiations expert
  • Highly professional
  • Excellent communicator

Accomplishments
Implemented several strategies that successfully increased sales and improved client retention rates.
Experience
05/2017 to 07/2018
Real Estate Associate Pacific Integrated Capital Monrovia, CA Real Estate Sales assisting Buyers and Sellers in Residential Real Estate and Commercial Real Estate Market
12/2014 to 04/2017
Account Executive / Internet Marketing Lead Rep Anton Floyd Arcadia, CA
10/2012 to 05/2014
Branch Manager/Sales Pennbrooke Financial Covina, CA
03/2011 to 11/2014
Real Estate Agent Century 21 West Coast Brokers Arcadia, CA
01/2002 to 12/2011
Asset Control Specialist/Client Relations Technicolor Film Services North Hollywood, CA
01/2000 to 01/2002
Mortgage Agent Real Estate Bank Rowland Heights, CA
Education
2015
NMLS Coursework 1054 - Certificate Course 20 Hour Safe Certificate Course NMLS ID.1323659 Advanced Education Systems Baltimore, MD
2006
Real Estate License Program, CA DRE LIC: 01742968 California Real Estate School Sacramento, CA
Skills
Business Focus, Banking, Call Center, Strong Communication Skills, Credit Analysis, Client Relations, Customer Relations, Customer Service, Detail-Oriented, Fast Thinker Problem Solver, Mortgage Finance, Customer Focus, Market Awareness, Money Management, Multi-tasking, Real Estate Knowledge, Self-starter, Team Player
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Professional Summary

Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.

Skills
  • Quick learner
  • Organized
  • Dependable
  • Strong ethics
  • High level of accuracy
  • Great communication skills
  • Goal-oriented
  • Self-sufficient
  • People-oriented
  • Analytical
Languages
Fluent in Punjabi & English -
Work History
Personal Banker, 08/2018 to 04/2020
Bank Of Feather RiverYuba City , CA
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
  • Promoted all financial products by maintaining excellent service offering knowledge
  • Established rapport with new clients to increase satisfaction and loyalty
  • Processed customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Real Estate Appraiser Assistant, 03/2018 to 08/2018
1st Equity Appraisal Yuba City, CA
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach
  • Fielded phone calls from clients when Appraiser was unavailable and provided informative answers to questions
  • Responded to customer questions and requests in a prompt and efficient manner
  • Organized paperwork and property reports
  • Data entry into Microsoft Office and other Appraisal software
  • Assisted the appraiser in running the business and handling day to day activities
  • Scheduled appointments and updated homeowners, lenders, banks, and Real Estate Agents on status of appraisals
  • Verify homeowner information is correct/updated
Customer Service Representative, 11/2016 to 02/2018
Tri Counties Bank Yuba City , California
  • Submitted loan applications to loan underwriter for verification and recommendation
  • Maintained friendly and professional customer interactions
  • Maintained sales goals by making cold calls recommending products based on their needs
  • Advised clients on mortgage, educational and personal loans.
  • Executed customer transactions on teller line
Teller, 02/2016 to 08/2016
Sierra Central Credit Union1351 Harter Pkwy, CA
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Created strategies to develop and expand sales of services to existing customer
  • Continued education on current banking products and services through RSM and regulatory training classes.
  • Prepared, sorted and distributed documents to other departments in branch
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Advised clients on mortgage, educational and personal loans
  • Maintained friendly and professional customer interactions
Courtesy Clerk, 04/2014 to 02/2016
Bel Air Yuba City, CA
  • My jobs consist of checkout service by bagging groceries, and providing carry out service.
  • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris
  • Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
  • Built long-term customer relationships and advised customers on purchases and promotions
Real Estate Appraiser Assistant, 04/2013 to 02/2014
1st Equity AppraisalYuba City, CA
  • I worked at a Real Estate Appraisal office
  • My duties consisted of handling and filing hard copies, in charge of verbal correspondence, taking messages, writing, editing and giving directions to the Appraiser
  • Familiar with computers, including Microsoft Office and handling money
Education
Associate of Science: Behavioral Sciences, 2016
Yuba College - Marysville, CA