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Professional Summary

Conscientious 10 year ecommerce top selling specialist effective at product acquisition, daily operations and promoting merchandise to increase profits. Results oriented banking professional with over 10 years in sales and branch management, loan management and general bank operations. Possessing outstanding interpersonal , analytical and organizational skills. Adept at cultivating partnerships and building lasting relationships

Seasoned production supervisor familiar with data analytics operations and best practices. Able to lead and motivate workers to meet challenging targets while maintaining strict quality standards. Knowledgeable about preventing waste, maximizing safety and keeping employee satisfaction high.

Career Objective

Seeking employment with a company who desires a quality-focused associate committed to approaching administrative tasks with tenacity and attention to detail.

Education
Bachelor of Arts: Interdisciplinary Studies, 01/2013
Northeastern Illinois University - Chicago
Honors Graduate
Work History
Supervisor, 09/2018 to 11/2019
Canete Medina Consulting Group Chicago, IL
  • Supervise and train clerical staffh
  • Assign staff of teams for daily assignments
  • Collect and prepare daily reports of ridership counts for large Chicago Transportation Service Provider
  • Established and enforced clear goals to keep all employees on same level and working collaboratively
  • Directed and motivated team of 50 surveyors in data collection and assigning to
  • Recommended and implemented procedures and [Type] measures to improve production methods and quality of [Type] and [Type] products
Retail Merchandiser, 05/2018 to 07/2018
Retail Merchandising Solutions Inc Livermore, CA
  • Followed merchandising guidelines to present visually appealing displays
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach
E-Commerce Owner, 04/2008 to Current
The HAUTE Spot Chicago, IL
  •  Ebay top-seller sourcing an inventory of 1500 items including researching for competitive pricing and shipping service maintaining most cost effective vehicle for buyers
  • Service rated 98% positive feedback with a return rate of less than 2%
  • Customer support to answer questions, concerns and collecting payment
  • Executed in-season pricing strategies, including promotions and markdowns .
REO Marketing Specialist, 05/2008 to 09/2010
HMBI Inc Chicago, Illinois
  • Listed 300-400 HUD (Housing & Urban Development) owned properties monthly into online property database
  • Reviewing title and property inspection reports ensuring no liens or encumbrances prevented sale
  • Analyzed property values utilizing appraisals,BPO's (Broker Price Opinion) ,and CMA's (Comparative Market Analysis) to determine the appropriate marketing price for each property
  • Reanalyze properties monthly for updated listing price, type and conditions
  • Evaluate vandalisms to determine repairs needed and if it changed the permanent condition of property, update accordingly
  • Excellent production numbers and customer service
  • Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions
  • Improved operations by working with team members and customers to find workable solutions
Real Estate Agent, 06/2006 to 03/2009
DLM Realty Inc Hammond , IN
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
  • Sold and listed properties primarily in Cook County, with concentration on South Side of Chicago
  • Successfully guided home buyers and sellers through sales and purchase of properties
Branch Manager/Branch Officer Consumer Lending, 07/1997 to 06/2002
TCF Bank Bedford Park, Illinois
  • Managed in store branch consumer lending portfolio of 15M with an average loan size of 36K
  • Loan approval of 50K
  • Achieved officer status. Inducted to Top Sellers Club
  • Cold Calling 100 clients daily. Originated, reviewed, processed and administered customer loan proposals. Close loans and disburse payouts
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Mentored staff to increase sales success and productivity
Highlights
  • Superb sales professional
  • Adaptive team player
  • Organized
  • Resolution-oriented
  • Time management
  • Organizational strengths
  • Personnel training and development
  • Conflict resolution
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Summary

Organized and independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Energetic attitude with a strong background in sales, and customer service support. Trained professionally with experience in serving/bartending .

Skills
  • MOS Certifed
  • CPR/AED and First-Aid Certification 
  • ABC License
  • Food Handlers Certificate
  • Real Estate License
  • Health Insurance License
Experience
Licensed Real Estate Agent
March 2018 to June 2018
Coldwell Banker Legacy Bowling Green, KY

Completed course work required 

Answered phone calls on and off duty

Prepared listing/buying contracts

Created/managed own website

Created/managed class website

Attended bi-weekly meetings and showings of new property

Created personal/business relationships with clients and other agents

Accompany clients to property

Discuss conditions of sale

Study property listings

Server
September 2017 to January 2018
OverTime Sports Bar and Grill Bowling Green, KY

Prepare tables with special attention to sanitation and order

Attend to customers upon entrance

Present menus and help customers select food/beverages

Take/serve orders and answer questions or make recommendations for other products

Collaborate with other servers and kitchen/bar staff

Deal with complaints or problems with a positive attitude

Issue bills and accept payment

Bartender
September 2016 to January 2017
Smokey Bones Bar & Fire Grill Bowling Green, KY

Maintained full knowledge of bar and menu items and made recommendations. Delivered quality food and beverage service to guests in a responsible manner. Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Neatly set tables. Performed closing duties including cleaning, sanitizing and replenishing. Processed cash, credit card and voucher payments.

Education and Training
High School Diploma : 2015 Grayson County High School Leitchfield, KY, United States
Western Kentucky University Bowling Green, KY, United States Double-major in Business and Real Estate
University of Kentucky Lexington, KY, United States

Double-major in Business and Real Estate

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Skills
  • Customer Service
  • Highly professional
  • Team Leader
  • Residential Properties Specialist
  • National Association of Realtors
  • Excellent communication
  • Computer proficient
  • File/records maintenance
  • Results-oriented
  • Client-focused
Experience
Licensed Real Estate Agent / CB Lasalle Group Inc. - Los Angeles, CA 07/2008 - Current

Show residential properties and explained the features, value and benefits of available homes.
Show  residential properties and explained the features, value and benefits of available homes.
Guide home buyers and sellers through sales and purchase of properties.
Promote property sales through advertisements, open houses and participation in multiple listing service database.
Negotiated contracts and coordinate with lenders, attorneys and inspectors.
Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure. Inspect residences for Section 8 inspections. Coordinate vendors, Home inspectors and Appraisers.

Special Education Instructional Assistant / LAUSD - Los Angeles, CA 08/1996 - 07/2017

Developed individual educational plans (IEP) designed to promote educational, physical and social development.
Established and communicated clear objectives for all lessons, units and projects to both students and parents.
Led a resource class of 10 students.
Taught Community Based Instruction to Autistic students.
Enhanced lessons using Smart Board technology and computers.
Encouraged students to be understanding of others.
Supervised and trained 3 teaching assistants.
provided leadership and technical assistance in developing new programs serving developmentally disabled clients. Provided training and technical support to students and parents 

Support Service Assistant / Department of Rehabilitation - Canoga Park, CA 05/2018 - Current

Perform duties for specialized work or projects.  Responsible for processing  complex program specialist work. Reviews and processes detailed and semi-technical forms, files, etc., associated with multiple departmental programs or program areas; review and process forms, files, etc., associated with a department program, which requires especially detailed knowledge of the program, so that difficult calculations can be made and processing can be done in cases where guidelines are not clear; I provide sensitive and detailed program information and/or direction to the public, employees, employers, medical providers, other public jurisdictions, or clients.I also identify and reportsany suspected fraudulent claims/activities. May perform duties for other specialized work or projects. 

Education and Training
Century 21 - Hawthorne, CA Real Estate

Coursework in Accounting and Finance
Coursework in Business Administration and Economics national Finance, Statistics and Microeconomics

First Tuesday - California Real Estate

Continuing Education in Real Estate

West Los Angeles College - Culver City, CA Child Development/Business
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Executive Profile
Creative, insightful, forward-thinking, pragmatic, driven business development professional with a commercial real estate background-- a proactive team player with an entrepreneurial spirit-- seeks a collaborative, growth position. Natural communicator, passionate about connecting people and ideas to create synergy. Business travel and networking welcome.
Skill Highlights
  • Networking
  • Deal Closure
  • New Business Development
  • Management & Team Building
  • Sales Training
  • Negotiation
  • Profit Generation
  • Proposal Writing
Professional Experience
Licensed Real Estate Salesperson 04/2018 to Current Compass New York, NY
  • Generate clientele in the luxury residential market in Manhattan as part of the nation's fastest growing, most innovative and select real estate company 
  • Collaborated with team members to teach them about the nuances of commercial real estate
  • Create targeted marketing campaigns using email and social media. Initiate and maintain consistent contact with prospective clients and existing contacts
  • Managed the sales process and the various players involved from start to finish
Outside Advisor 07/2016 to 05/2017 REVOLUTION PREP New York, NY
  • Generate sales of innovative, highly personalized online tutoring programs throughout the US and internationally
  • Develop and perform extensive, ongoing sales training as an expert in the academic and college readiness process
  • Represent company through finely tuned presentations, speaking engagements and networking events to establish new partnerships
  • Create, implement and execute market specific strategies to gain market share and exceed sales goals
Consultant 01/2013 to Current BUSINESS DEVELOPMENT - linkedin.com/in/russorobyn New York, NY
  • Drive initial stages of a new project including networking, establishing working relationships, and negotiating timelines and budgets
  • Oversee all details of the pre-contract stage on behalf of C-suite executives
  • Tap into industry resources, identify trends that spark innovative ideas
  • Specialize in conceptual, promotional and online development services including curating content for website development and marketing
Sales Executive 05/2015 to 02/2016 HILTON WORLDWIDE New York, NY
  • Executed rigorous, interactive, structured yet extremely personalized 90-minute sales presentations in a fast-paced, high-pressure environment
  • Partnered with new trainees on sales training through role play
  • Collaborated with management to develop mentorship program 


Local Retail Leasing Specialist 01/1994 to 10/1996 GRAND CENTRAL TERMINAL VENTURE New York, NY
  • Key member of team that developed and leased the luxury retail/restaurant component of the iconic commuter and subway terminal during the historic restoration
  • Managed on-site leasing office, trained and managed new leasing agents, hired support staff, oversaw build out of and handled interior design for office
  • Devised merchandise mix to include local food, restaurant, retail and service businesses, which is still performing strongly over 20 years later
  • Initiated initial contact with, presented project, and showed raw space to prospective tenants and their architects on a regular basis



Consultant 03/1993 to 04/1994 URBAN RETAIL DEVELOPMENT D/B/A RUSSO & ASSOCIATES New York, NY
  • Licensed New York State Real Estate Broker acting as 'in-house' real estate department for expanding businesses.
Volunteer Community Activist 01/1993 to 02/2015 TRIBECA & LOWER MANHATTAN New York, NY
  • Collaborated with community members to shape the development of Lower Manhattan  in the aftermath of 9/11
  • Created and managed fundraising events, managed volunteers
  • Broad experience creating awareness about issues affecting the entire downtown community
  • Oversee and handle outreach, act as liaison, participate in negotiation



Leasing Representative 01/1987 to 03/1993 WORLD FINANCIAL CENTER (OLYMPIA & YORK, USA) New York, NY
  • Key player on the original team that developed, leased and managed the 200,000 square foot retail component of the internationally acclaimed World Financial Center (now Brookfield Place)
  • Principal landlord contact for identifying, negotiating, coordinating and resolving all details concerning landlord's and tenants' financial, legal, design, construction, operational and promotional issues from inception to completion
  • Generated, negotiated or otherwise expedited over 50 leases, short-term leases, subsequent amendments, and agreements
Licensed Real Estate Salesperson 07/1986 to 01/1987 Garrick-Aug Store Leasing New York, NY
Acquisitions Analyst 05/1984 to 07/1986 Schroder Real Estate Associates New York, NY
Program Manager/National Tax Shelter Department 09/1982 to 04/1984 E.F. Hutton & Co, Inc. Garden City, NY
Education
B.A. Political Science, Rhetoric & Communication State University of New York at Albany
Corporate Law - ABA-Approved Lawyers' Assistant Program Adelphi University
Post-Graduate Coursework in Finance, Marketing, Urban Planning, Architecture New York University (NYU), The New School
Continuing Education Coursework in Interior Design, Fashion Merchandising Fashion Institute of Technology (FIT)