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ICS, fraud, and technical support training trainer and development of curriculum.
Project development and implementation for Philippines ICS agents.
Experience with complex technical support cases.
Co-founder of an innovative landscape construction company generating over $2 million in revenue.
Managed financial responsibilities consisting of payroll, profit/loss, balance sheets, tax planning, etc.
Negotiated contracts with clients and vendors, managed over 20 employees including recruitment and dismissal, developed strategic marketing plans.
Certified Professional Controller in the most complex and demanding facilities in the world.
Development and implementation of a computer system to enhance safety and increase performance for expeditious air traffic flow by 50%.
Certified trainer for over 12 years in a dynamic and high-pressure environment.
Magna Cum Laude
FAA Courses: Human Relations in Supervision, Cultural Diversity Workshops, Basic Labor Relations, EEO
Private Sector Courses: 24 Hr Crisis Hotline Advocate, Lobbyist for Non-profit organization, Cognitive Behavior Psychology Trainer, Real Estate Brokers License, Certified In Neurofeedback Therapy, Antony Robbins Senior Leadership Team.
Friendly and energetic Secondary Social Studies Teacher with 2.5 years in teaching in a public classroom environment. Motivated to help students learn and be happy, healthy and well-behaved.
Managing classes of up to 28 students. Designed weekly lesson plans focused on age and level-appropriate material. Developed from scratch a life skills curriculum for 6-8th grade students.
Managing 6th and 8th grade Learning Power classes as well as one 6th grade advanced Science class. Implementing given and creating necessary lesson plans.
Counseled customers on market current status for residential properties. Educated clients on the current real estate market and answered any questions they had. Cold called clients to obtain their listings. Coordinated appointments with prospective buyers to showcase houses. Wrote contract documents, purchase agreements and closing statements. Assisted in developing marketing material for properties. Followed up with prospects throughout the sales process. Researched the current market in Central Texas to stay informed and give superior sales presentations. Successfully guided home buyers and sellers through sales and purchase of properties.
Wrote daily and weekly lesson plans. Supported students in developing strategies for individual needs and classroom group dynamics. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Conducted small group and individual classroom activities based on differentiated learning needs. Applied the positive reinforcement method to redirect negative behaviors.
Coursework in Education
Recent university graduate with experience in mortgage underwriting and business to business real estate sales and leasing. Seeking opportunities to leverage financial analysis, project management, sales, and marketing skill set in business development, account management, or property management.
Major: Real Estate: Development & Finance