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Core Qualifications
  • Corporate Trainer across several disciplines.
  • Extensive knowledge on Word, PowerPoint, Excel, and Outlook.
  • New employee orientation including IT assistance setting up VPN and privacy filters.
  • Coordinated annual training budget including travel arrangements and reimbursements for travel. 
  • Launched customer service teams for Philippines call centers.
  • Escalation management for Philippines  ICS. 
Experience
Assistant Trainer for VIP - Vantiv Integrated Payments (Durango, CO) January 2016 - August 2017

ICS, fraud, and technical support training trainer and development of curriculum.

Project development and implementation for Philippines ICS agents.

Experience with complex technical support cases.
Bartender/Manager - Fired Up Pizzeria (Durango, CO) September 2012 - March 2014
Office Manager - Ayurveda Center of Durango (Durango, CO) February 2010 - June 2011
Real Estate Broker - Keller Williams/Coldwell Banker (Naperville/Durango, IL/CO) November 2010
Vice President - The Groves Landscape, LLC. (Minooka, IL) March 1995 - January 2002

Co-founder of an innovative landscape construction company generating over $2 million in revenue.

Managed financial responsibilities consisting of payroll, profit/loss, balance sheets, tax planning, etc.

Negotiated contracts with clients and vendors, managed over 20 employees including recruitment and dismissal, developed strategic marketing plans.
Air Traffic Control Specialist - Federal Aviation Administration (Aurora, IL) September 1989 - September 2008

Certified Professional Controller in the most complex and demanding facilities in the world.

Development and implementation of a  computer system to enhance safety and increase performance for expeditious air traffic flow by 50%.

Certified trainer for over 12 years in a dynamic and high-pressure environment.

Education
Bachelor of Arts in Psychology 2013 Fort Lewis College, Durango, CO

Magna Cum Laude
Master of Science in Cybersecurity 2020 University of Maryland
Additional Courses and Information

FAA Courses: Human Relations in Supervision, Cultural Diversity Workshops, Basic Labor Relations, EEO 

Private Sector Courses: 24 Hr Crisis Hotline Advocate, Lobbyist for Non-profit organization, Cognitive Behavior Psychology Trainer, Real Estate Brokers License, Certified In Neurofeedback Therapy, Antony Robbins Senior Leadership Team.

This resume is created in 7 minutes.
Summary

Friendly and energetic Secondary Social Studies Teacher with 2.5 years in teaching in a public classroom environment. Motivated to help students learn and be happy, healthy and well-behaved.

Highlights
  • Texas Certified 4-8 & 7-12 Social Studies 2016-2017
  • Certified Teacher in Colorado and Louisiana 2008-2011
  • Classroom management
  • Creative in implementing curriculum requirement
  • Strong communicator
  • Patient
Accomplishments

Managing classes of up to 28 students. Designed weekly lesson plans focused on age and level-appropriate material. Developed from scratch a life skills curriculum for 6-8th grade students.

Experience
Georgetown Independent School District March 2016 to June 2016 Long Term Substitute-Tippett Middle School
Georgetown, TX

Managing 6th and 8th grade Learning Power classes as well as one 6th grade advanced Science class. Implementing given and creating necessary lesson plans.
Realty Austin October 2013 to March 2016 Licensed Real Estate Agent
Austin, TX

Counseled customers on market current status for residential properties. Educated clients on the current real estate market and answered any questions they had. Cold called clients to obtain their listings. Coordinated appointments with prospective buyers to showcase houses. Wrote contract documents, purchase agreements and closing statements. Assisted in developing marketing material for properties. Followed up with prospects throughout the sales process. Researched the current market in Central Texas to stay informed and give superior sales presentations. Successfully guided home buyers and sellers through sales and purchase of properties.

Goldwasser Real Estate October 2012 to October 2013 Licensed Real Estate Agent
Austin, TX
Century 21 HSK & Associates February 2012 to October 2013 Licensed Real Estate Agent
Georgetown, TX
DeRidder Junior HIgh School August 2008 to October 2010 7th Grade Social Studies Teacher/Elective (Life Skills) Teacher
DeRidder, LA

Wrote daily and weekly lesson plans. Supported students in developing strategies for individual needs and classroom group dynamics. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Conducted small group and individual classroom activities based on differentiated learning needs. Applied the positive reinforcement method to redirect negative behaviors.

Education
Colorado State University 2006 Bachelor of Arts: History/Education Ft. Collins , CO, USA

Coursework in Education

This resume is created in 7 minutes.
Summary

Recent university graduate with experience in mortgage underwriting and business to business real estate sales and leasing. Seeking opportunities to leverage financial analysis, project management, sales, and marketing skill set in business development, account management, or property management. 

Highlights
  • Honest and ethical
  • Ability to work in a team structure
  • Ability to make decisions and solve problems
  • Ability to communicate verbally with people inside and outside an organization
  • Ability to plan, organize and prioritize work
  • Extensive knowledge related to mortgage underwriting
  • Experience working with Desktop Underwriter and Loan Prospector
  • Proficiency with computer software programs
​
Education
Bachelor of Science, Business Administration 2017 Central Michigan University － Mount Pleasant, MI, United States of America

Major: Real Estate: Development & Finance
Experience
Senior Underwriter Jul 2019 to Current
 United Wholesale Mortgage － Pontiac, MI
  • Review mortgage applications 
  • Analyze credit reports to determine risk
  • Calculate borrower's income to determine ability to make monthly payments
  • Verify borrower's employment history
  • Maintain knowledge and expertise of investor selling guidelines
  • Provide elite client service for external and internal clients
Underwriter II Aug 2018 to Jul 2019
 United Wholesale Mortgage － Pontiac, MI
  • Review financial documents and determine risk
  • Provide exceptional client service to external and internal clients
  • Maintain knowledge of investor selling guidelines
  • Manage multiple priorities while continuing to achieve strong rapport with clients
  • Continue to meet a given loan production commitment everyday
Sales Lead Manager/Property Manager Oct 2017 to Jul 2018
 HWP Development － Jacksonville, FL
  • Cold call potential clients
  • Set up appointments with potential clients
  • Efficiently and effectively organize leads
  • Follow up with clients as necessary 
  • Advertise rental properties
  • Show rental properties to potential tenants
  • Prepare lease documents 
  • Assist tenant with lease signing process
  • Ensured tenant's satisfaction by solving any issues they might have
Commercial Real Estate Brokerage Intern Jun 2016 to Aug 2016
 HSM Pacific Realty － Portland, OR
  • Internship focused on retail leasing
  • Researched trade areas
  • Organized property inventory by creating tenant logs and ownership look-ups
  • Created maps that illustrate tenant locations
  • Assisted brokers with the creation of marketing materials
  • Participated in property tours and site visits
Customer Support Representative May 2015 to Aug 2015
 Pohlcat Golf Course － Mount Pleasant, MI
  • Ensured customer satisfaction during entire round of golf
  • Provided customers transportation
  • Assisted in the execution of large private and corporate golf outings
  • Responsible for the maintenance of the practice facilities and golf carts
  • Responsible for opening and securing clubhouse
Residence Hall Food Service Greeter/Server Aug 2014 to May 2017
 Central Michigan University － Mount Pleasant, MI
  • Quickly and efficiently prepare made-to-order meals for customers
  • Greet guests with a smile and welcome them to the restaurant
  • Ensure guests have checked in properly
  • Responsible for ensuring that guests have a pleasant meal and that their needs are met
​​
Sales Associate May 2014 to Aug 2014
 Gordon Food Service － Grand Rapids, MI
  • Assist customers on selling floor, answer questions, help in buying decisions and place orders
  • Responsible for answering phone and effectively addressing customer inquiries
  • Stocked and displayed merchandise neatly and effectively
​​
Organizations
  • Member: Clubwaka Flag Football League, Jacksonville, FL
  • Intramural Football & Basketball- Central Michigan University
  • Volunteer: Humane Animal Treatment Society, Mount Pleasant, MI
This resume is created in 7 minutes.
Experience
02/2017 to 01/2018
Mortgage Loan Processor II City National Bank － Los Angeles, California
  • Performed due diligence and delivered high quality client services while communicating effectively with all levels of bank staff,.
  • clients and outside agencies.
  • Ensure high customer satisfaction throughout the entire lifecycle of loan application processing, while.
  • optimizing support to residential loan consultant & underwriter teams.
  • Demonstrated accuracy and thoroughness handling an average of 22 files every month, earning recognition as one of the most productive loan processors ­ Achieved loan processing turnaround time (TAT) of 10 days v/s 30-45 days Gather and analyze financial information on clients for the purpose of determining qualifying status for mortgage loans ­ Comply with state, federal and bank policies, underwriting guidelines and lending program requirements Prepare closing package, post researching and resolving all items in the closing package to ensure closing process is on- time and documentation is complete and accurate Critically review and verify borrowers' income, credit reports, employment histories, property appraisals, and title insurance information to prepare loan applications for underwriting submittal.
03/2008 to 02/2017
Real Estate Loan Processor Logix Federal Credit Union Ronin Staffing － Glendale, CA
  • Acknowledged as a high performing employee for receiving score of 100% on known member's satisfaction survey, and.
  • surpassing credit union average in achieving loan-processing turn-around time of 7 days or less compared to 14-25 days.
  • Processed.
  • an average of 35+ mortgage loan files every month, liaising with financial services officer and underwriter teams.
  • Credited towards.
  • implementing third party software, thus contributing towards organizational cost savings of 5% in printer papers and toners.
  • Delivered value-added support to leadership in knowledge sharing through training three new employee in the real estate loan department.
  • Managed all recurring and impromptu loan processing functions, encompassing borrower income reviews, verification of employment history and credit reports, and examination of property appraisals and title insurance Expertly managed closing documents and coordinated with escrow to wire funds - Calculated closing costs and provided a good faith estimate for closing costs to applicant E DU CATION & C ER TIFICATIONS Associates Degree ­ Business Administration | Santa Monica College.
Summary
Hig h Clie nt Satis fa ction | Loan Proc e ss ing TAT of 10 day s | Proc e ss ed Av er ag e 22 File s in a Month CUSTOMER SERVICE EXCELLENCE FNMA/FHLMC/NON-CONFORMING LOANS PRODUCTIVE & EFFICIENT LOAN PROCESSING Analytically inclined, solutions oriented, and service-centric mortgage loan processor with 10+ years experience in efficiently processing documents and ensuring completion of various types of mortgage loan packages, along with analyzing and evaluating mortgage loan applications in accordance with industry and business standards. Support and sustain a positive work environment that fosters team performance demonstrating strong communication skills. Timely, accurately, and expertly gathered borrower information, verified loan documents and reviewed file documentation to guide each loan from preapproval to closing within fast-paced, deadline driven environments Met applicant's financial needs by providing exceptional, efficient service in alignment with underwriting guidelines, program requirements, and FNMA & FHLMC regulations Demonstrates goal oriented and proactive approach to resolve issues, and displays an effective blend of intuitive and analytical cognitive styles ­ Surpassed client service and mortgage loan processing goals during entire tenure Display outstanding organization, communication, and correspondence skills to build solid relationships. Generate top quality results by demonstrating broad and deep mortgage loan product knowledge and integrity Customer- and service-focused professional, acknowledged for dispensing personalized attention, maintaining composure under fire, and juggling a multitude of job tasks and challenges with skilled discretion and concern C OR E C OM P ET EN C I ES Banking Compliance Management Information Review & Analysis Mortgage Loan Products/Services Real Estate Lending / Ordering Regulatory Compliance Management Operational Procedures Loan Application Processing Effective Liaison & Support Training and Development Loan Closing Documentation Program Coordination/Management High Customer Satisfaction Scores Mortgage Loan Processing Software Advanced MS Office Suite Effective Communications P RO FESSI ON ALW OR K H IS T OR Y
Skills
Business Administration, C, closing, consultant, credit, client, clients, customer satisfaction, documentation, due diligence, financial, analyze financial information, funds, impromptu, insurance, leadership, loan processing, loan-processing, mortgage loan, mortgage loans, organizational, policies, printer, processors, quality, real estate, receiving, researching, underwriter, underwriting

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