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Summary

Dedicated, detail oriented and dependable Professional with experience as a Counselor in a Community Residence setting. Caring, understanding  and providing an empowering environment to help clients with their recovery. Flexible and goal-oriented team player looking always to improve her knowledge and understanding of her Social Work field of work.

 

Highlights
  • Strong organizational skills
  • Detail Oriented 
  • Client-focused
  • Flexible
  •  Active Listening Skills
  • Patient 
  • Empathetic
  • Objective
 
Experience
Weekend evening Counselor
May 2017 to Current CONCERN FOR THE INDEPENDENT LIVING － Medford, NY
  • Counseling clients about goals and objectives to be accomplished such as Daily living skills, Assertiveness/Self advocacy, Medication Management, Skill Development training, Symptom Management, Community Integration Services & Resource Development
  • Writing notes for each counseling session for each client.
  • Hand out & Medication supervision
Client Service Professional/ Tax Season
January 2014 to April 2018 H&R Block － Farmingdale & Huntington Station, NY
  • Daily opening and closing cashier procedures for the Tax office.
  • Balancing cash register, receiving cash, check, and credit card payments for provided tax services.
  • Handling currency and credit transactions quickly and accurately.
  • Providing clients with completed tax returns and checks.
  • Interacting with clients in person or via telephone through inbound and outbound calls. Using H&R Block systems to schedule and confirm appointments, check in clients, match clients to the optimal Tax Professional (using client matching software); and effectively managing everyday client flow in a tax office.
  • Welcoming clients, identifying and addressing the client's need, and maintaining a pleasant and business-like atmosphere and attitude.
Sales Associate
November 2014 to January 2014 TARGET － Levittown, NY
  • Performing cashier responsibilities
  • Handled currency and credit transactions quickly and accurately.
  • Pleasantly and courteously interacting with clients and provided customer service.
Education
Mount Sinai High School － Mount Sinai, NY, 11766
High School Diploma : 2013 Farmingdale High School － Farmingdale, NY, Nassau County

Nassau Community College, Associates degree year 2016
Bachelor of Arts : Sociology & Psycology, 2019 Stony Brook University － stony brook, ny, 11790
Extra-Curricular Activities
  • Member of the Gymnastics Varsity Team Mount Sinai High School
  • Obtain the Taekwondo Purple Belt
This resume is created in 7 minutes.
Professional Summary

A responsible and efficient employee who thrives in a fast-paced environment. Enjoys working as part of a team to achieve shared goals.  Energetic with a solid understanding of multiple aspects of the hockey industry. Excellent problem solver, attention to detail and communication skills with hockey scouting, coaching and playing experience.

Skills
  • Detail-oriented
  • Mathematical aptitude
  • Strong communicator
  • Efficient worker
  • Staff training and development
  • Youth hockey coach
Work History
March 2018-Current Yard Supervisor | McNaughton's Home Hardware Building Centre | Newbury, ON
  • Establish long-term customer relationships through prompt and courteous service.
  • Supervised material flow, storage and order fulfillment.
  • Collaborated with company leaders and department managers to determine training needs.
  • Assessed new employee skills and strengths to provide customized training.
  • Picked products for specific routes according to pick sheets.
March 2014-February 2018 Sales Specialist | Home Depot Canada | Chatham, ON
  • Experience in Lumber, Flooring, Kitchen/Bath, and Appliance Departments.
  • Receiving and unloading lumber and building material trucks.
  • Organizing and replenishing lumber cantilevers and picking orders for delivery.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Merchandised promotional product in appropriate areas.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Trained and developed new associates on store procedures and key sales tactics.
  • Generated repeat business through exceptional customer service.
  • Alerted customers to upcoming sales events and promotions.
September 2014-June 2017 Regional Scout | ISS Hockey | Waterloo, ON
  • Attended hockey games in designated area and evaluated the performance of priority players.
  • Maintained scouting reports and distributed copies to Director of Scouting.
  • Worked with staff regarding game reports and strategies for upcoming publications.
September 2012-April 2014 Sub-Contractor | Self Employed | Bothwell, ON
  • Completed tear-down of existing structures and prepared for new construction.
  • Install new bathroom fixtures and coverings.
September 2009-August 2012 Office Manager | Rodney Building and Metal Products | Rodney, ON
  • Organized and executed training for new POS system.
  • Maintained appropriate inventory levels and ordered replenishments.
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions. 
  • Communicate with customers, employees, and other individuals to answer questions explain information, take orders, and address complaints. 
  • Maintained computer and physical filing systems.
  • Prepared vendor invoices and processed incoming payments.
  • Sourced vendors for special project needs and negotiated contracts.
  • Performed monthly reconciliation of open purchasing orders.
May 2008-August 2009 Sub-Contractor | Self Employed | Bothwell, ON
  •  Provide assistance to skilled roofers installing and repairing roofs, flashings, and surfaces.
  •  Sweep and clean roofs to prepare them for the application of new roofing materials. 
  • Apply appropriate roofing materials.
January 2008-April 2008 Tax Preparer | Hugh Palmer Accounting | Glencoe, ON
  • Prepare or assist in preparing simple to complex tax returns for individuals or small businesses. 
  •  Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. 
  •  Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.
This resume is created in 7 minutes.
Professional Overview

Skilled manager with more than 7 years of experience in retail merchandising which includes assortment planning for brick & mortar and eCommerce, developing business strategies and In season management strategies. I have excellent analytical skills, results oriented with strong ability to communicate, develop and inspire others.

Skills
  • Retail merchandising expertise
  • Excellent in MS Excel, Power Point and Word
  • Inventory control procedures
  • Business analyst reporting expert
  • Jira software management
  • Project management
  • Excellent management & leadership skills
  • Fluent in Spanish
Experience
Champs sports Bradenton, FL Sr. ECommerce Analyst 05/2019 to Current
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Collaborated with others to discuss new website experience opportunities.
Foot Locker Inc (Champs Sports) Bradenton, FL Assortment Manager 08/2011 to Current
  • Experience managing, Kids Footwear & Apparel, Headwear & currently Accessories
  • As an Assortment Manager for Champs Accessories in 2018:
  • Managed our small bags inventory, in partnership with buying and planning teams, selling $2.7M worth of small bags YTD, +52% to plan and selling through 79% beating it's sell thru plan by 26% points
  • Managed our AR business which is roughly 60% of total Acc, which resulted in an improvement of socks from -11% sls plan to -.9% by the EOY with Inv -4% to plan and -31% to LY . Similar results in our test department going from +1% to Plan and -59% to LY to EOY result of +77% to plan and +38% to LY 
  • Directly responsible for the success of Backpacks during BTS ending +25% to LY by managing assortment by store/style
  • Throughout the year, a priority is managing our online business by consistently reviewing and being pro-active to inventory. As a result, at BTS, 10% of our total bags sales came out of online and 7% was successfully filled from our warehouse inventory
  • Analyze and identify business trends and make recommendations on product, flow and stores with buying or planning 
  • Research current and past business performance using online systems and available reports
Foot Locker Inc. New York, NY Apparel Associate Buyer (Stretch Assignment) 04/2016 to 11/2016
  • Work closely with Buyer and Planner in order to ensure that buys are done correctly
  • Helped Manage Puma Labs, Under Armour and Adidas categories
  • Helped with Team Edition buys and assortment planning 
Black Retail Action Group Inc (BRAG, USA) New York, NY Planning Intern at Foot Locker Inc 05/2011 to 08/2011

Assisted with weekly sales forecast and maintaining seasonal planning spreadsheets
U.S. Air Force Reserves Tampa, FL Aviation Resource Management 06/2016 to Current

Manage air crew data information, including member's mission eligibility, mission scheduling and missions requirements.
Ed Martinez Tax Services Clifton, NJ Manager and Tax Preparer 01/2008 to 03/2010

Prepared and average of 75 annual federal, state and local tax returns for both individual and businesses 
Education and Training
Bachelor of Science: Business Admin and Management Information Systems 2012 Fairleigh Dickinson University, Teaneck, NJ, United States
  • Summa Cum Laude Grad
Associate of Applied Science: Leadership Studies 2019 Community College of the Air Force, Montgomery, AL, United States
MBA: Master's in Business Administration 2020 University of South Florida, Sarasota, FL, United States
  • Concentration in Data Analytics 
Awards
  • Distinguished Graduate US Air Force Air Education and Training Command (2017) 
  • Fairleigh Dickinson University Beta Gamma Sigma award for Best In Business (2011) 
  • Fairleigh Dickinson University Traditional Student Award (2010)
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This resume is created in 7 minutes.
Professional Experience
04/2015 to 12/2017
Subsitute Bus Attendant Prince Georges County Public Schools － Upper Malboro, Maryland
  • Helps children on and off bus
  •  Aids children in crossing street;  
  • Loads and unloads children in wheel chairs;
  • Assists in keeping discipline on school bus;
  • Places children in seat belts, making sure they are securely fastened;
  • Discusses with the school Principals and parents problems which arise on bus;
  • Assists children who become ill on bus; Makes and prepares reports.
01/2015 to 04/2015
Tax Preparer JACKSON HEWITT TAX SERVICE － OXON HILL, MD
  • Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
  • Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
  • Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.
  • Interview clients to obtain additional information on taxable income and deductible expenses and allowances.
  • Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
  • Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.
  • Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
  • Calculate form preparation fees according to return complexity and processing time required.
  • Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.
10/2010 to 03/2015
Mail Clerk US POSTAL SERVICE － CAPITAL HEIGHTS, MD
  • Direct items according to established routing schemes, using computer controlled keyboards or voice recognition equipment.
  • Supervise other mail sorters.
  • Train new workers.
  • Distribute incoming mail into the correct boxes or pigeonholes.
  • Operate various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar-code sorters.
  • Search directories to find correct addresses for redirected mail.
  • Clear jams in sorting equipment.
  • Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing.
  • Open and label mail containers.
  • Rewrap soiled or broken parcels.
  • Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling.
  • Dump sacks of mail onto conveyors for culling and sorting.
  • Direct items according to established routing schemes, using computer controlled keyboards or voice recognition equipment.
09/2008 to 06/2010
Bus Attendant FAIRFAX COUN TY PUBLIC SCHOOLS － FAIRFAX, VA
  • Follow safety rules as students board and exit buses or cross streets near bus stops.
  • Maintain order among pupils during trips to ensure safety.
  • Escort small children across roads and highways.
  • Pick up and drop off students at regularly scheduled neighborhood locations, following strict time schedules.
  • Maintain knowledge of first-aid procedures.
  • Keep bus interiors clean for passengers.
  • Follow safety rules as students board and exit buses or cross streets near bus stops.
12/2007 to 04/2008
Administrative Assistant HGM MANAGEMENT － WASHINGTON, DC
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Answer telephones, direct calls, and take messages.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Compute, record, and proofread data and other information, such as records or reports.
  • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
  • Complete work schedules, manage calendars, and arrange appointments.
  • Review files, records, and other documents to obtain information to respond to requests.
  • Deliver messages and run errands.
  • Complete and mail bills, contracts, policies, invoices, or checks.
  • Process and prepare documents, such as business or government forms and expense reports.
  • Make travel arrangements for office personnel.
  • Prepare meeting agendas, attend meetings, and record and transcribe minutes.
01/2007 to 10/2007
Administrative Assistant FAITH MORAVIAN CHURCH － WASHINGTON, DC
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Make copies of correspondence or other printed material.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Compose, type, and distribute meeting notes, routine correspondence, and reports.
  • Maintain scheduling and event calendars.
  • Schedule and confirm appointments for clients, customers, or supervisors.
01/1988 to 03/1998
Traffic Management Specialist DEPARTMENT OF DEFENSE － FALLS CHURCH, VA
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Bidding on planes, trains, and buses for Civillians and Military to travel TDY, Travel to conferences to breif the Militaary on status of military moves.
01/1987 to 12/1988
Travel Clerk DEPARTMENT OF ARMY － FT BELVOIR, VA
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Provide clients with assistance in preparing required travel documents and forms.
03/1985 to 03/1987
Cash Clerk FT. BELVOIR FINANCE & ACCOUNTING － FT. BELVOIR, VA
  • Responsible for cash and check processingReveived vouchers daily and verified disbursmentsPrepared transmittals and logged voucher numbersHandled inquires and answered customer questionsProcessed US Savings Bonds.
01/2018 to Current
Bus Attendant OSSE Department of Transportation － Washington, DC
  • Transport Students with Special Needs to and from school.
  • Routinely picked children up from school and activities.
  • Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in.
  • Assisted students with physical and mental limitations to safely get on and off the bus.
  • Provided knowledgeable and speedy response to all emergency incidents.
  • Developed and strengthened good relationships with staff, students and families.
Education
OXON HILL SENIOR HIGH － OXON HILL, MD
Jun 2016
Associate LIBERITY UNIVERSITY － LYNCHBURG, VA

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