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Professional Summary

Reliable Dental Assistant with 13 years of experience efficiently handling administrative tasks and assisting chair side with dental procedures. Expert in assisting with FOUR-hand procedures, setting up exam rooms, taking dental radiographs, Proficient Crown/Bridge- temporary and preparing materials for impressions or restorations.

Skills
  • Bilingual - Spanish
  • Front/Back experience
  • Inventory control
  • Computer-savvy- Patterson, Eagle Soft, Dentrix.
  • Infection control proficiency
  • Dental office administration- Limited
Employment History
Expanded Functions Dental Assistant, 10/2015 to 02/2017
Dr. Jaime Reiter, DDS- Smile Solutions Orlando, FL

Helped drive sales goals and achieve monthly quotas.

Able to multi-task, work front and back office.

Verify insurance scheduling able to handle multi phone calls.

Assist the dentist during a variety of treatment procedures.

Set up and breakdown operators.

Take dental radiographs (x-rays)

Manage infection control - prepare and sterilize instruments and equipment

Provide patients with instructions for oral care following all dental treatment procedures.

Educate patients on appropriate oral hygiene strategies to maintain oral health.

Perform various office tasks.


Expanded Functions Dental Assistant, 01/2010 to 03/2015
Frank C Pettinato DDS - Children's Dentistry Wesley Chapel , FL

Record treatment information in patient records.

Provide postoperative instructions prescribed by dentist.

Expose dental diagnostic x-rays, duplicate X-rays and mailed to patients, Dr's, and insurance company requesting.

Sterilize/ disinfect instruments, Set-up Instrument trays, prepare materials.

Assist Dentist in management of medical or dental emergencies. Take notes and record medical and dental updates take Blood pressure and vital signs of patients.

Order and monitor dental supplies and equipment inventory. Polishing teeth, scaling using dental instruments, flossing, and applying topical fluoride.

Clean and polish removable appliances. Assist chair-side four- handed dentistry with adults, adolescent and geriatric patients. Sealants, Extraction, Charting, Fabricate space- maintainers for adolescents,

Stocking and organizing.

Assist in Pulpotomy, Pulpectomy, Stainless steal crowns, Cosmetic bonding , Amalgam fillings, Assistant in exam with difficult patients, Special needs patients.

Start N20, Follow-up with patients after procedures.

Call to confirm patients.

Started a reward system for kids with No Cavities.

Organize MSD Book, OSHA, and Invoices.

Expanded Functions Dental Assistant, 01/2007 to 12/2009
Dr. Atkins, Dr. Maestrello, Miller & Associates- Pediatrics Richmond , VA

Warmly greeted patients and helped them fill out intake and consent forms.

Assisted dentists by passing instruments, suctioning intra oral fluids and mixing materials for casts or impressions.

Provided patient education on dental hygiene and pre- and post-surgical care.

Measured and recorded vital statistics like patients blood pressure, temperature, and pulse.

developed radiographs & mount.

Continuously developed knowledge through continuing education and seminars.

Maintained accurate medical and dental records.

Sharpened and sterilized dental instruments.
Assisted in restorative and surgical.
Schedule Oral Health Appointments.
Dental Treatment for Special Needs Patients.
Preventive Treatments- Fluoride, Sealants, Composite Fillings, Stainless Steel Crowns, Nerve Treatments, Space Maintainers, Frenectomy, Soft Tissue,
Nitrous Oxide, & General Anesthesia.

Expanded Functions Dental Assistant, 01/2009 to 05/2009
Dr. Jose Beltran, DMD- Beltran Dental Surgery Tampa , FL

Experience in Biopsy's, Bone Grafting, Bone Regeneration, CT Scan (Computed Tomography) Computer Imaging for Dental Crowns, Implant's, Alveolar Surgery, Dentures, Extraction of Wisdom, Tooth Full Mouth Reconstruction, IV Sedation

Politely answered phones and scheduled or confirmed office appointments and surgeries.

Set up examination room and dental trays in preparation for examinations and procedures.

Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.

Alerted other staff when patients arrived and prepared records for dentist review.

Accurately recorded treatment information in patient records.

Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.

Maintained proper universal precautions and infection control procedures at all times.

Education
Associate of Applied Science: Dental Assistant Concorde Career College - Tampa, FL
Reference
Given Upon Request
This resume is created in 7 minutes.
Summary

High-performing Administrative Assistant offering extensive experience working with diverse client base and delivering exceptional results. Bringing superior communication and time management abilities.

Education
Bachelor of Arts: Communication Studies with a Minor in Business San Jose State University | | San Jose, CA | 2018
Associate of Arts: Communication Studies Foothill College | | Los Altos, CA, United States | | 2016
Professional Experience
Claim Representative Assured Relocation | Remote March 2019 - Current
  • Assist Adjusters in relocating Insureds into short and long-term rentals
  • Assist with negotiating rates and lease terms with property owners
  • Prepare files for invoicing
  • Provide outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Foster relationships with Adjusters to expand customer base and enhance loyalty and retention.
  • Administer and review binding agreements 
Administrative Assistant Randstad (JP Morgan) | San Francisco, CA | August 2018 - March 2019
  • Screen incoming calls and determine the level of priority while using caution in dispensing information.
  • Responsible for the coordination and logistics of both internal and external meetings.
  • Arrange and coordinate domestic and international travel.
  • Organize all aspects for offsite conferences and external events; including catering and transportation.
  • Processing invoices and T&E expense claims for team members. Ensure all policies are followed and items are processed within provided guidelines.
  • Assist with staff onboarding and off boarding which includes requesting equipment setup and system access.
  • Maintain complex and detailed calendars.
  • Assist in editing spreadsheets and presentations including printing and binding for client meetings.
  • Lead and coordinate in adhoc projects as requested.
Administrative Assistant ll Lucile Packard Children's Hospital Stanford | Palo Alto, CA | August 2017 - August 2018
  • Managed the day-to-day calendar for the department's Vice President & Executive Director.
  • Managed Certificate of Insurance for all outside vendors.
  • Reconciled all expenses and accounts, including company credit cards.
  • Planned travel arrangements for 2 executives and staff.
  • Administered incoming and outgoing correspondence. 
  • Organized files, faxed reports and scanned documents.
  • Created weekly and monthly reports for Executive Director.
  • Properly routed agreements, contracts and invoices.
  • Managed daily office operations and maintenance of equipment.
  • Served as central point of contact for all vendors.
Administrative Assistant Assured Relocation | Menlo Park, CA | March 2015 - August 2017
  • Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
  • Verified and processed confidential Client information.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Fielded an average of 50 customer service calls per day.
  • Worked under strict deadlines and responded to service requests.
  • Assessed policy coverage and pulled contracts for review.
  • Manage customer feedback database.
  • Coordinated and distributed incoming claims.
  • Reviewed invoices for accurateness and gathered necessary information for completion of invoices.
  • Served as backup receptionist; answered client calls from main multi-line telephone system.
Skills
  • Operating Systems: Linux, Mac OS X, Windows 8
  • Cloud Computing: Google drive
  • Typing Speed: 62 WPM
  • Additional software: MS Outlook, MS PPT, MS Excel, Proliance, Project Inertia, Oracle People Soft Finance and HR, Box, Maintenance Connection, HealthStream, Taleo, Concur and Lotus Notes
This resume is created in 7 minutes.
Professional Summary

Patient-focused and empathetic caregiver with extensive knowledge of geriatric needs. Desire a position in a clinical setting. Proficient and caring Nursing team member offering over 15 years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Skills
  • Dementia and Alzheimer\'s knowledge
  • Patient-focused care
  • Compassionate caregiver
  • Committed team player
  • Dedicated hospice care provider
  • Adaptable
  • Responding to emergencies
  • Recording vital signs
  • Compassionate
  • Direct patient care
  • Data entry
  • Customer service
Work History
Certified Nursing Assistant, 11/2002 to Current
Schervier Rehabilitation And Nursing Center The Bronx, NY
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Transported patients between rooms and appointments or testing locations.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RN informed of changes.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Promoted good oral and personal hygiene by aiding male patients with shaving, bathing and teeth brushing.
  • Cared for average of 8-10 patients per day in nursing facility, delivering high-quality, efficient support to meet all needs.
Education
High School Diploma: 2000
Grace H Dodge Career And Technical High School - NY
Certifications
  • Certified Nurses Aide
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Summary
Flexible and hardworking with the drive to succeed . Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise.
Knowledge Base
  • Exceptional Communication Skills
  • Excel
  • Computer Skills
  • Customer Service skills
Experience
May 2017
to
October 2017
Gayland Young Ranch Hallsville , TX Ranch Hand
  • Mixed and sprayed fertilizers, herbicides and insecticides onto grass, shrubs and trees. 
  •  Operated motorized vehicles and equipment such as tractors, brush hogs, hay racks, and hay baler.
  • Feed and watered all farm animals.
  • Painted pipe fences, farm trailers, farm house, and barns
February 2011
to
November 2015
Fantasy Ranch Saloon Kilgore , TX Assistant
  • Managed 30 employees.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Managed daily office operations and maintenance of equipment.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Directed and supervised employees engaged in customer service.
June 2000
to
November 2001
Toy Box Daycare & Child Development Longview, Texas Daycare Assistant Director
  • Familiarized parents with center's policies, regulations, fees and curriculum.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in. 
  • Billed and managed 25-50 client accounts.
 
Education
Harleton High School Harleton, TX, United States High School Diploma
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Professional Summary
Talented Operations Manager skilled in distribution, production and process control. Possesses a high degree of integrity and an outstanding work ethic, as well as strong leadership qualities. Adept in assessing operational capabilities, creating and implementing process improvements and streamlining overall operations for optimal business efficiency. Core Qualifications Operations management Distribution Management Cross-functional team management Market Growth & Expansion Process improvement strategies Microsoft Office
Languages
Bilingual (English & Spanish)
Skills
Education
Work History
Sr Team Coordinator, 01/2016 to 06/2016
EC Hispanic Media Norwalk, CA
  • Oversaw the development and launch of EC Classifieds Magazine in Home Delivery and Single copy in the Inland Empire area.
  • Identified inefficiencies and made recommendations for process improvements.
  • Boosted company efficiency through technology upgrades and process improvements such as the use of iPads in order to reduce manual paperwork.
  • Interact with Independent contractors and Distributors on a weekly basis for distribution purposes Conduct weekly field audits to check company equipment and customer service.
Regional Operations Manager, 03/2004 to 10/2015
Impre Media Los Angeles, CA
  • Responsible for complete distribution of the products within Los Angeles, Ventura, Inland Empire, San Diego and Orange County markets Identified inefficiencies and made recommendations for process improvements.
  • Negotiated contracts with outside providers to minimize costs to the company and customers.
  • Reduced and controlled expenses by negotiating with third party vendors supplies needed to display or maintain our products.
  • Developed the Circulation warehouse & City rack permits budgets.
  • Cultivated strong professional relationships with industry partners by creating focus campaigns to drive long-term business development Executed integrated advertising campaign across multiple media channels.
  • Oversaw the development and launch of the ESPN Deportes Magazine within current foot print.
  • Defined strategy and business plan for a weekly publication in targeted areas.
  • Analyzed sales reports by areas to look for sales opportunities on a weekly basis Conducted weekly field audits to make sure equipment was well maintain by the independent distributors.
  • Knowledgeable with maps and addresses within the Los Angeles area.
  • Conducted research on logistics operations, including literature reviews, interviews and site visits.
Transportation and Newsracks Operations Manager, 01/2002 to 03/2004
La Opinion Los Angeles, CA
  • Responsible for OPMA (Outside primary market areas) distribution areas such as San Diego, Palm Springs, Victorville, Temecula, Ventura, Santa Barbara & Palmdale.
  • Oversaw scheduling for the day-to-day activities of 7 transportation employees including the maintenance and lease of 8 transportation trucks to haul the product to designated areas.
  • Unloaded cargo from truck with hand trucks and pallet jacks.
  • Interacted with third party vendors to purchase racks or supplies needed for the racks at a lower prices without compromising the quality of materials.
  • Collaborate with the transition of the Circulation & Transportation department from employees to Independent Wholesalers.
Circulation Zone Manager, 06/1994 to 01/2002
La Opinion Los Angeles, CA
  • Led a team of 8 full time employees and 20 to 25 independent contractors (drivers).
  • Maximized operational effectiveness across territory.
  • Implemented new banking process to deposit all cash collected from retail stores & racks Analyzed rack sales in order to increase more copies or move the rack to a new location.
  • Drove sales growth in the San Gabriel area.
  • Field presence to monitor customer service, visit accounts and check racks maintenance.
Retail and Rack Collector, 09/1992 to 06/1994
La Opinion Los Angeles, CA
  • Collected and average of 60 stores per day collections consisted in pick up the all unsold copies and charge the retail store for the sold copies, report any store complaints & make sure the product was on a visible place at the retail level.
  • Collected and cleaned an average of 75 racks per day, fixed jammed racks, change plastics if necessary and make sure the racks were in working conditions.
TMC Supervisor, 06/2016 to Current
  • Southern Califonia Newsgroup CA.
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Summary
I am trustworthy, helpful and pro-active person willing to do any work. I am good at being friendly and engaging in conversation. I able to use and computer device.
Qualifications
Kavanagh College

 2017

  • Working towards NCEA Level 2
  • Otago Polytechnic Carpentry Course 
  • Customer Service - RSIS 
Professional Experience
02/2015 to Current
Circulation Adminstrator Allied Press Ltd Dunedin
03/2014 to 03/2016
Sales Representative Dragon TOYS hongkong
  • Worked a sales stall at Armageddon Expo
  • Dealt with Customers
  • Cash handling
This resume is created in 7 minutes.
Professional Summary
Dedicated individual with years of experience, exhibiting superb communication and interpersonal skills. Committed individual, focused and effective at prioritizing tasks, maintaining collections and locating hard-to-find materials. High-level organizational skills. Well-versed individual in all aspects of library systems, extensive experience in library operations, collection analysis, policy development and intellectual freedom. 
Skills
  • Excellent communication skills and interpersonal skills, in person, by phone and online.
  • Proficiency in the library's online catalog and automated circulation system.
  • Experienced professional in the handling of customers' complaints.
  • Skill and implementation and communication of library policies and procedures.
  • Expertise in working cooperatively and collaboratively with library staff and customers of all ages.
  • Proficiency in computer programs and office equipment.
  • Strong flexibility and adaptability to flourish in changing and challenging environments, leading to growth for the system and it's staff.
Professional Experience
Lexington Public Library Lexington, KY Page in Children's Department 11/2016 to Current
  • Shelve and file library materials in proper sequence and in a timely fashion.
  • Arrange items on shelves to ensure that all collection is neatly displayed and in the correct order, assist in conducting inventories and shelf reading projects.
  • Shift and balance materials on shelves when necessary.
  • Provide assistance to customers.
  • Aid customers in using self-check equipment.
  • Pull titles for message reports.
  • Empty book drop.
  • Check in and out and renew library materials for customers.
  • Participate in pre-weeding by pulling library materials that are no longer suitable or are in bad condition.
  • Create new library cards for new customers.
  • Undertaking a job shadow with the Children's Librarian, so that I may utilize the experience and knowledge I gain and implement this experience in the work environment.
  • Assist in opening and closing procedures, assuring that all departments and premises of the library are clean and neatly arranged for a safe and friendly environment. 
River Valley District Library Port Byron, IL Circulation Assistant / Children's Department Assistant 08/2014 to 07/2016
  • Processed library materials and assisted with the book drop.
  • Processed interlibrary loans and the carrier, Reaching Across Illinois Library Systems.
  • Received and processed new acquisitions.
  • Generated and processed the lost-in-transit reports.
  • Resolved customers' complaints in a professional and friendly manner.
  • Generated and processed message reports.
  • Assisted customers with the use of library materials and services.
  • Registered new cardholders.
  • Collected fines and fees and answered general inquires.
  • Compiled and submitted monthly reports.
  • Collected and analyzed statistics on programs and usage within the library.
  • Made library displays for all departments.
  • Sorted, organized and shelved all library materials including but not limited to books, periodicals and media.
  • Processed damaged materials in tech-services and repaired damaged materials when possible.
  • Promoted from a page to Circulation Assistant and Children's Assistant within 3 months of hire date.
  • Planned and conducted my own weekly storytime for children of all ages.
  • Planned and hosted several children's events.
  • Attended monthly meetings with other Children's Librarians in the Quad City Area.
  • Planned and hosted the Summer Reading Program for the Children's Department.
  • Conducted several presentations on behalf of River Valley District Library Children's Department for 700 students and faculty at Riverdale Elementary School.
  • Implemented and assisted other employees and customers with 2 software changes within the library and the Opac.
  • Assisted in purchasing library books and materials for the Children's Department collection through Ingram.
  • Participated in training webinars.
  • Formal training on library and archives assisting, circulation, customer service and library catalogs at Black Hawk College.
R. J. Corman's Railroad Group Nicholasville, KY Human Resources Administrative Assistant 04/2004 to 07/2005
  • Answered and managed incoming calls, while recording precise and detailed messages.
  • Distributed incoming and outgoing mail.
  • Organized all new hire, security and temporary paperwork.
  • Assisted in background checks and drug screens for new employees.
  • Reviewed and updated client correspondence files.
  • Shelved and organized all client files in proper locations.
  • Promoted to R. J. Corman's Department of Transportation within 5 months of hire date.
Education and Training
Library Services 2016 Black Hawk College, Moline, IL Received 4 months of formal training on library archives and assisting, circulation, customer service and library catalogs.
Early Childhood Education 2005 Bluegrass Community and Technical College, Lexington, KY
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Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
Skills
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Customer service expert
  • Telephone inquiries specialist
  • Adaptive team player
  • Results-oriented
  • Client-focused
  • Quick learner
  • Team management
  • Persuasive
  • Focused on customer satisfaction
Experience
Benner Marketing Boston, MA Circulation Sales Manager 08/2015 to 07/2017
Successfully managed the activities of 10 team members in multiple locations. Promote and coordinate sales and distribution of areas served by franchised wholesale distributors. Surveys urban and suburban areas to determine newspaper sales potential, using statistical tables, and recommends new outlets and locations. Evaluates dealer sales and assists dealers through sales promotion. Writes promotional bulletins to notify dealers and carriers of special sales promotions and offers. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Arranges for sale of newspapers at special events and sale of special issues and editions in case of important news breaks
Wells Fargo Bank Peoria, AZ Personal Banker 1 11/2013 to 07/2015 Opened new customer accounts, including checking, savings and lines of credit. Managed opening and closing times for the main branch. Processed sales referrals and promoted bank services and products, resulting in 15% branch sales increase. Adhered to Wells Fargo Bank security and audit procedures. Maintained confidentiality of bank records and client information. Build long-term relationships with existing and new Wells Fargo retail and / or small business customers ensuring retention and providing excellent service in all customer interactions. Identify and recommend suitable solutions, offer retail/small business products and services, and initiate partner referrals that meet the customer's needs and their financial goal. Assess the client's needs and recommending investments, retirement, insurance, and Wells Trade solutions/engage their Financial Advisor partners to help deliver the right solutions for customers to succeed financially
Wells Fargo Bank Peoria, AZ Lead Teller 11/2011 to 10/2013 Spend most time working with Wells Fargo's most important asset, the customer. Worked under limited supervision, assisted with work flow to ensure tellers were successful in constantly balancing their cash daily, having great rapport with people, meeting their performance goals, and enjoying helping others all while maintaining ethics, integrity, and embracing diversity. Juggled a variety of tasks including exercising excellent customer service in all customer interactions, managing and resolving customer concerns, following procedures to minimize errors and manage risk on behalf of our customers, while providing information on new products and services. Balanced daily cash deposits and bank vault inventory with a zero error rate. Trained employees on cash drawer operation. Reported daily averages and shortages to the operations department. Supplied tellers with coin and currency as needed.
Education and Training
Political Science and Government 2009 Saint John's University, New York, New York Minor in Finance
High School Diploma: General Studies 2005 Taunton High School, Taunton, MA
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Professional Summary
Public Administration student. Four years of professional experience working in retail and customer service. Outstanding communication skills both verbal and writing.
Skills
Work History
Customer Service Representative, 04/2017 to Current
Florida Power & Light Miami, FL
  • Greet customers warmly and ascertain problem or reason for calling.
  • Situated trouble such as power outages & account balances inquiry.
  • Advise about billing information.
  • Read from scripts & learning portal maps.
  • Utilize computer technology to handle high call volumes.
Customer Service Specialist, 04/2013 to 03/2017
JCPenney Coral Springs Miami, FL
  • Provided leadership and supervision for other staff and in support of company goals.
  • Providing warm welcome and friendly customer service experience.
  • Operated telephones for main line ensuring all were routed to appropriate department and personnel.
  • Problem solved issues for staff and customers in a quick and efficient manner.
  • Maintain product presentation for latest fashion and replenish products when running low.
  • Open credit cards for new customers.
  • Work with other team members.
  • Organized new inventory, sized, and folded merchandise.
Circulation Assistant, 09/2011 to 02/2012
Catherine Young Margate Library Margate, FL
  • Performed circulation desk procedures, such as checking in/out library materials, and registering patrons.
  • Answered directional questions and referred patrons to appropriate personnel.
  • Assisted with library programs and displays.
  • Assisted in assuring accurate library shelving by shelf-reading and reshelving of materials.
  • Answered incoming phone calls giving basic information.
Education
Bachelor of Public Administration: Present
Florida International University - Miami, FL
Associates: Arts, 2017
Broward College - Coconut Creek, FL
Arts
Accounting Tech Specialist: 05/2015
Broward College -
Business Specialist: Business Operations, 12/2015
Business Operations
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Summary
Strategic, purpose-driven change agent, experienced in leading teams through transformation by articulating a clear vision, succinctly defining winning, and inspecting, inspiring and coaching.  A revenue and profit driver with a passion for organizational development. Analytical strategist skilled at solving complex business problems and identifying and delivering on new growth opportunities.  An exceptional leader who builds and retains high performance teams by hiring, developing and motivating skilled professionals. A dedicated community leader with a passion for equality and helping women and children.
Skills
  • Excellent leader with superb communication skills
  • Strategic thinker and planner
  • Outstanding business acumen with in-depth operating and financial experience
  • Data-driven creative marketer with digital expertise
  • B2C and B2B sales and marketing experience
  • Strong organizational skills
  • Innovative revenue driver
Experience
Group President (West) 05/2015 Gannett/USA Today Network Indianapolis, IN Accountable for revenues, profits and staff for 60 media properties (print and digital) from Ohio to Guam including The Milwaukee Journal Sentinel, The Arizona Republic, The Indianapolis Star, The Cincinnati Enquirer, The Louisville Journal Courier and The Des Moines Register. Guided teams through transition from autonomous local entities to a unified USA Today network team organized by function. Significantly reduced costs while spearheading B2B sales efforts to minimize secular decline losses while maximizing growth of diverse digital portfolio.  Managed over 1000 sales and service professionals creating comprehensive marketing solutions for all segments of Small-Medium (SMB) and Enterprise business.
President and Publisher 12/2010 to 05/2015 Gannett/The Indianapolis Star Indianapolis, IN Transformed every aspect of organization (including its culture) and built a high-performing team recognized for excellent journalism, significant positive community impact and strong revenue and profit performance in its peer set.  Negotiated successfully with volatile union; Relocated the team from a 118-year-old building to dynamic modern-day space and improved operating margins; Implemented employee engagement strategy and engagement scores improved dramatically and are still strong today.  Reorganized sales, marketing and client services organizations from print-centric teams to multi-media and digital experts who are delivering digital growth. Participated in Extraordinary Leader 360 and was ranked by team in the 90th percentile in 9 of 16 leadership competencies; World Class leaders rank at 90th percentile in at least 5 areas.
Sr VP Sales & Strategic Planning; VP Marketing & Business Development; Director Business Development 01/2003 to 12/2010 Gannett/The Arizona Republic Phoenix, AZ Held multiple roles in Arizona with increasing responsibility in each. Developed and directed key efforts in product development, acquisitions, research, market development including consumer marketing, consumer sales, distribution and B2B sales, and community newspapers. Led strategic planning efforts for the senior leadership team during time of significant product, market and customer change.  Built high-performing team (direct and indirect) that led to The Republic consistently being a top performer in the company.
Advertising Director 06/1998 to 12/2002 Gannett/The Reno Gazette Journal Reno, NV
Circulation Director (Distribution and Consumer Sales) 09/1996 to 06/1998 Gannett/The Desert Sun Palm Springs, CA
Consumer Sales Manager 02/1995 to 09/1996 Gannett/The Tennessean Nashville, TN
Consumer Sales Manager; Junior Account Executive 06/1992 to 02/1995 Gary Post Tribune Gary, IN
Education and Training
Bachelor of Science: Journalism 1992 Northwestern University Evanston, IL, United States Concentration in Sociology
Activities and Honors
Riley Children's Foundation, Board of Governors; Central Indiana Corporate Partnership, Emeritus Member; Jump In, Founding Partner and Past Executive Committee;  Visit Indy, past Board Member; Indianapolis Zoo, Past Board Member and Chair Indianapolis Prize; Downtown Indy.org, past board member; Fresh Start Woman's Foundation, Past Board Member and Gala Chair; Phoenix Chamber of Commerce, past board member; Junior Achievement of Reno, past board member
 
Six-time Gannett President Ring Award winner; Northern Nevada Advertising Executive of the year (2001)