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Summary
Patient and dedicated childcare professional commited to fostering a life-long love of reading in a positive, productive and encouraging environment.  Led age-appropriate arts and crafts activities, supervised play times, provided nutritional snacks, monitored child behavior. and provided homework assistance. 
Highlights
  • Creative child-care management professional
  • Certified in Early Childhood Education
  • Excellent communication and classroom management skills
  • Skilled with library databases and programming
  • Highly organized and knowledgeable in children's literature
  • Experienced in library program development for grades K-8
Accomplishments
Individually supervised 25 or more school-age children for three hours everyday.  Consistently received positive feedback from both parents and students about this cooperative and healthy after-school program. Developed a monthly book-exchange program to promote literacy and to inspire children to read. Received a Parent Appreciation award from Silverado Middle School for creating and operating this program for five years.
Experience
After School Program Coordinator 06/2013 to 06/2017 Pleasant Grove School Pleasant Grove, CA  Built a stable, consistent and positive environment for school-age children while providing homework help, reading support and art activities. Supervised  free play, outside play and learning and developmental activities. Communicated with children's parents and guardians about daily activities, behavioral issues. 
Librarian 06/2013 to 06/2017 Pleasant Grove School Pleasant Grove, CA Replaced worn labels and barcodes, cleaned and repaired damaged books and re-shelvied library materials. Planned and executed weekly read-a-loud lessons for grades K-3. Provided an enriched and stimulating reading environment for all students K-8th grades. Overhauled, automated, labeled and substantially increased inventory in our school's aging library.
Education
Associate of Applied Science: Early Childhood Education Pima Community College Tucson, AZ, USA
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Professional Profile
Experienced sales professional highly effective at meeting and exceeding sales quotas on consistent basis. Seeking to gain new skills and experience as a full-time automotive sales representative with a growing company.
Qualifications
  • Experienced commission based sales person and meets sales goals.
  • Relays product knowledge in a clear and and concise manner. 
  • Assesses customer needs and recommends appropriate product and sales solutions.
  • Persuasive communication and effective use of language.
  • Self-starter with attention to detail.
Accomplishments
  • Received "Certificate of Accomplishment" for ranking #4 in regional sales at CompUSA.
Work History
Sales Associate 08/2016 to Current
Radio Shack Louisville, KY
  • Perform sales of electronic goods and accessories, mobile phones, speakers, parts, and mobile phones.
  • Duties include operating of cash register, keeping track of inventory tags and serving customer's needs.
  • Key holder with open and closing responsibilities.
  • Processed cash and credit payments rapidly and accurately.
  • Responded to all customer inquiries thoroughly and professionally.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Contacted other store locations to determine merchandise availability.
  • Recommended merchandise to customers based on their needs and preferences.
Company Owner 03/2005 to 08/2016
Metts Computer, LLC Louisville, KY
  • Sold computer services to customers such as memory upgrades, operating system upgrades, clean OS and software installs, virus removal, and consulting services.
  • Performed computer hardware repair and replacement of desktop, laptop, and point of sale, coupon computers, and receipt printers.
  • Experienced in servicing Dell, HP, IBM, NCR, Squirrel, and most other major brands of computers. Also serviced kitchen display equipment, bump bars, receipt printers, cash drawers, back office servers, and ethernet cabling.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Contracted with Spartan Computer Services, Barrister Global Services Network, Computer Source North-America, Work Market, Field Nation, and On Force.
Computer Technician 04/2008 to 07/2012
World Wide Tech Services Louisville, KY
  • Performed repair of Dell, IBM, and Sony desktop, laptop, and all-in-one computer systems on a next business day schedule.
  • Averaged 20 calls a week in the field servicing a 100 mile territory.
  • Responsible for scheduling calls with customers, maintaining Dell and IBM certifications, and driving to customer site and performing repairs.
  • Picked up and dropped off computer parts at FedEX depot facility and managed daily inventory of computer parts.
  • Worked in conjunction with Help Desk to resolve repairs in a timely fashion.
Computer Technician 03/2007 to 06/2007
Jabil Global Services Network Louisville, KY
  • Performed refurbishment of HP laptop computers.
  • Replaced, motherboards, memory, hard drives, LCD screens, processors, LCD covers, bezels, and bottom plastics.
  • Also removed passwords and scanned Certificate of Authenticity labels and prepared computers for shipping.
Sales Associate 07/2005 to 06/2006
Willis Music Louisville, KY
  • Performed sales person duties selling musical instruments and accessories and performing inventory and merchandising responsibilities.
  • Prepared rental contracts.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to telephone and in-person requests for information.
  • Presented latest merchandise to prospective buyers.
  • Collected and processed payments.
Certified Product Specialist 01/2004 to 02/2005
CompUSA Louisville, KY
  • Performed sales support responsibilities in computers, printers, networking, mobile technologies, and peripherals.
  • Maintained a sales quota and was often times ranked #1 in sales in the store and received a certificate of accomplishment for being #4 in the region.
  • Prepared merchandise for sales floor.
  • Directed individuals to merchandise locations.
  • Suggested accessories and complementary purchases.
  • Worked collaboratively in team environment.
Solutions Advisor 10/2003 to 01/2004
Gateway Country Store Louisville, KY
  • Performed sales associate responsibilities by providing sales support to customers in computers, printers, televisions, network, and mobile technologies.
  • Processed special orders through cash registers.
  • Prepared merchandise for sales floor.
  • Prioritized and accomplished wide range of tasks each shift.
  • Followed latest market trends.
Sales Associate 07/2002 to 02/2004
Dillard's Department Store Louisville, KY
  • Performed sales associate responsibilities selling clothing, watches, sunglasses, and accessories.
  • Prepared merchandise for sales floor.
  • Directed individuals to merchandise locations.
  • Suggested accessories and complementary purchases.
  • Accepted and processed returns.
  • Reported incidents to management.
  • Processed cash and credit payments rapidly and accurately.
Property Supervisor 08/2001 to 08/2002
CEC Real Estate Louisville, KY
  • Assisted in turn key maintenance of rental property.
  • Maintained lawn and landscaping.
Air Handler 07/2000 to 08/2001
United Parcel Service Louisville, KY
  • Performed transport and loading of packages to and from airplanes on the airport ramp.
Librarian Assistant 05/1999 to 08/1999
Lexington Public Library Lexington, KY
  • Performed stocking and categorization of periodicals and genealogy departments and assisted patrons with email sign ups and computer research.
  • Received and processed new acquisitions.
  • Located requested books on the shelves and in the library database.
Photo Archivist 01/1999 to 05/1999
University of Kentucky Special Collections and Archives Lexington, KY
  •  Checked in, checked out and renewed library materials.
  • Located requested books on the shelves and in the library database.
  • Archived a photographic collection.
Sales Associate 10/1998 to 01/1999
Montgomery Ward Lexington, KY
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Responded to telephone and in-person requests for information.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Service Writer 07/1997 to 08/1998
Montgomery Ward Auto Express Lexington, KY
  • Performed duties as a service writer for vehicles in the automotive service department, conducted battery checks, sold tires, batteries, and auto accessories.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Skills
  • Top-rated sales performance
  • Strategic sales knowledge
  • Product knowledge
  • Customer service focus
  • Professional demeanor
  • Goal-oriented
  • High energy
  • Creative problem solver
  • Interpersonal skills
  • Proficient in cash management
  • MS Windows proficient
  • POS systems expert
Education
English University of Louisville - Louisville, KY English 2.6
English University of Kentucky - Lexington, KY English
Bluegrass Community and Technical College - Lexington, KY
Other Experience
This resume is created in 7 minutes.
Skills
  • Friendly
  • Organized
  • Reliable
  • Detail oriented
  • Computer-savvy
  • Comfortable with technology
Work History
Administrative Assistant, 10/2006 to 07/2015
Wyoming Congressional Award Council Encampment, WY
  • (The Wyoming Congressional Award office was relocated to Cheyenne in August of 2015) 
  • Performed general office duties
  • Performed all office financial duties including payroll, fiscal reports and QuickBooks accounting 
  • Maintained participant/donor Filemaker database, records and files
  • Promoted the Congressional Award Program to youth
Switchboard Operator , 02/1999 to 06/2005
Uinta County School District #1 Evanston, WY
  • (I left this position to move to Encampment)
  • Operated the school district's central phone switchboard, assisting callers and transferring calls to the appropriate department or building
Administrative Assistant, 10/1995 to 07/1998
Uinta County School District #1 Evanston, WY
  • (I took a one year leave from absence from this position to care for my newborn son) 
  • I was the Administrative Assistant to the Assistant Superintendent of Personnel/Activities Coordinator.  My duties were primarily student activity related
  • Created all sports team/activity schedules, rosters, transportation schedules and made travel arrangements
  • Scheduled and paid event workers and officials, and kept track of all budget expenditures and submitted expenditures for payment
Media Aide, 10/1994 to 10/1995
Uinta County School District #1 Evanston, Wyoming
  • (I left this position to attain a position with benefits)
  • Checked in, checked out and renewed library materials
  • Sorted and shelved books
  • Assisted middle school students in the computer lab
Work-study for the Reference Librarian, 10/1992 to 12/1993
Black Hills State University Spearfish, SD
  • (I left this position as needed due to college graduation)
  • Entered reference materials into the library computer system and edited records
  • Shelved and filed library materials
Education
Bachelor of Science: Applied Psychology, 1993
Black Hills State University - Spearfish, SD

    Minor in Business Administration

  • 3.98 GPA
Associate of Science: Psychology, 1992
Central Wyoming College - Riverton, WY
  • 4.0 GPA
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Summary
Experienced information professional with 20 year track record of delivering accurate analysis under tight deadlines.  Strong command  of ICD-10-CM, CPT 4, HCPCS, modifiers, CMS compliance, regulatory and reimbursement guidelines Familiarity with ICD-10-PCS  Familiar with commercial and private insurance carriers. Poised to step into the position of medical coder.
 
Licenses
AAPC Certified Professional Coder - CPC-A
 
Skills
  • ICD-10-CM, CPT-4, HCPCS Level II, modifiers, CMS compliance, regulatory and reimbursement guidelines Familiarity with ICD-10-PCS
  • Medical terminology, anatomy, physiology, and pathophysiology
  •  Solid understanding of the billing revenue cycle,
  •  MACRA, MIPS, APMs 
  • Good written and oral communication
  • Strong research and analytic skills
  • Exercises good judgment
  • Deadline-driven
  • Strong work ethic
  • Electronic Medical Record (EMR) software
  • Maintains strict confidentiality
  • Quality assessment of coded data
Experience
Intern Mar 2017 to Current
AAPC Distance Learning - Practicode Salt Lake City, UT
Medical coding proficiency
 
 Enhancing skill set through hands-on coding of actual, redacted patient charts to determine accurate diagnoses and procedures assigning appropriate ICD-10-CM, CPT-4, HCPCS codes following both CMS services and private payer guidelines using EHR software
 
Upon completion, "Apprentice" designation will be removed from CPC certification representing a full year of coding experience.
Sr. Research Librarian and Fact-Checker Jun 1992 to Oct 2014
Parade Magazine New York City, New York
Analysis and Research    

Verified and confirmed factual content for leading weekly magazine with 50 million readership, providing primary and supporting research 

Annotated and input documents with corrections and constructive comments to clarify and improve accuracy.

Carefully evaluated reliability of sources; worked closely with legal team on a weekly basis to reduce liability risk.  

Utilized extensive knowledge of search strategies including Boolean operators and keywords to extract corroborative information from a wide variety of digital sources.  

Interpersonal, Written and Verbal Communication  

Communicated concerns with staff effectively, clearly, and in a timely manner always remaining mindful of deadlines.

Handled delicate personal information with sensitivity and tact.

Demonstrated patience and professionalism. Not easily flustered by difficult contacts or circumstances

Work Ethic  

In addition to fact-checking half the content of a typically 32-page weekly issue, including at least one feature and several columns, also took on ancillary projects, including sister publication, Dash, and extended web features, yet still maintained same high standards for accuracy and efficiency regardless of increases or decreases to workload.

Created file systems which streamlined the fact-checking process including collecting and accessing salary information for PARADE's most popular yearly feature, What People Earn.

Assisted and instructed staff on the use of research databases and intranet catalogs   

Education and Training
Certified Professional Coder 2016 AAPC Distance Learning Salt Lake City, UT, USA
Medical Terminology, Anatomy &Physiology, Certified Professional Coder Training: CPC
 
Additional coursework:  Evaluation and Management Online Training, MACRA APM and MIPS Proficiency Training
Master of Science, Library and Information Science Pratt Institute Brooklyn, NY, USA
Bachelor of Arts, English & Rhetoric SUNY Binghamton Binghamton, NY, USA