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Summary

To obtain a position in an area of rehabilitation that provides opportunities to use the skills and education acquired. Skills such as Genesis Process, WorkKeys Soft Skills, and Drug Education.

Skills
  • Training/Development
  • Client-Focused
  • Quick Learner
  • Proficient in Mentoring  Women in Recovery
  • Results-Oriented
Experience
09/2016 to 07/2017
Library Clerk Bryan Library Bryan, TX
  • Registered new patrons and issued borrower identification cards.
  • Maintained records of items received, stored, issued and returned.
  • Filed catalog cards according to system used.
  • Assisted in the preparation of book displays.
  • Repaired books using mending tape, paste and brushes.
05/2015 to 09/2016
Dining Room Server Bryan Food Services Bryan, TX
  • Cleaned and organized eating and service areas.
  • Washed and dried towels.
  • Assisted salad bar attendants with set up of hot bar and cold bar.
Training and Education
2018
Heartisan's Marketplace Longview, TX

Soft Skills Certificates: 

  • Teamwork
  • Business Communications
  • Self-Management
  • Employer Expectations
  • Customer Service
  • Job Performance Factors: Interpersonal Communications, Time Management, Problem Solving and Critical Thinking
Genesis Process Training
  •  False Beliefs
  • Identity
  • Life-Management Skills
  • Life History
  • Support Teams
  • Accountability
ACT WorkKeys National Career Readiness Certificate
Workforce Solutions
  • Fidelity Bonding WOTC
Windham School District Marlin, TX

GED

This resume is created in 7 minutes.
Professional Summary
Dear Personnel I'm contacting you in regards to a position within the company. I am very interested in further particulars and in filling out an application form. My relevant qualifications include my degree in Speech Pathology and my minor Human Services. My minor in Human Services includes business administration, social work, gerontology and criminal justice. I believe that my experience in writing reports for insurance companies for cases of clients and my knowledge of medical terms will help me with this position. I have experience with handling patient records and confidentiality procedures. With my current position I have experience in promotion and sales. Also with my current education, my fresh knowledge, and strategies would help benefit the agency and those it serves. Thanks in advance for your time. I look forward to your call. Seeking position within the company.
Skill Highlights
  • Microsoft Word, Excel, Outlook,and Publisher. Experience with researching and performing assessments. Promotions and Sales
Work Experience
Customer Care Advocate Jan 2014 to Current
Verizon Wireless Little Rock, AR
  • During my time at Verizon Wireless my responsibilities are to the call center and to resolve customer's issues, as far as billing, device changes, activating accounts, save customers accounts and offer the best deals to the customers.
  • I make sure I meet all expectations for sales and promotions quotas.
  • .
  • We are given goals and targets to meet and I have met the expectations asked of me.
Jun 2012 to Aug 2012
Odyssey Hospice Little Rock, AR
  • During my time at Hospice my duties were to go into the nursing homes and visit the patients who were under hospice services.
  • My duties included making sure that the patients weren't in any pain, counsel with the patients, and provide conversation to the patents.
  • Also during my volunteering opportunity I documented all that happened during my visits for the Hospice records.
  • This gave me the opportunity to be familiar with the Odyssey Hospice's system and gain experience in working with the elderly.
Jan 2012 to Mar 2013
Assisting Speech Therapist North Little Rock School District AR
  • During my time at the NLSD I assisted a speech pathologist in therapy sessions.
  • During my time there I helped write up reports for the insurance companies to state the progress of the clients.
  • I counseled the clients and their families what to look forward to in therapy and what goals will be in place.
  • Also during my time I gained familiarity of insurances policies and procedures.
  • I assisted the Speech Therapist in keeping records of each client.
  • As I worked there I gained more medical terms added on to my previous knowledge from my college courses.
Library Clerk May 2010 to Aug 2011
Laman Library North Little Rock, AR
  • Working at Laman Library my responsibilities was to check out books and assist the patrons with their needs.
  • Also I assisted patrons who have little computer skills and teach them the basics of how to navigate a computer correctly.
  • I had the task in helping people sign up for voter's registration and library cards.
  • While working at the library I answered phones and directed people to the department and people they needed.
  • I gained experience in customer service and assisting the patrons with problems that arose.
  • Also I familiarized myself with different library databases so I would be able to help the patrons with finding books, research, or papers.
  • I also assisted patrons in finding the correct tax papers that they needed.
Education and Training
Degree, Speech Pathology Human Services May 2013 Little Rock, AR Speech Pathology Human Services
Associates of Arts Degree May 2011 Pulaski Tech AR Parkview High School Performing Arts School/ Science Magnet, Little Rock , AR
Skills
AR, Arts, billing, call center, client, clients, customer service, databases, Hospice, insurance, Access, Excel, Outlook, Publisher, Microsoft Word, nursing, pathologist, policies, progress, Record keeping, researching, research, Sales, Speech, tax, phones, therapy

This resume is created in 7 minutes.
Summary

Adept at managing multiple projects with ease using expert time management methods.

Highlights
  • Meticulous attention to detail
  • Time management
  • Results-oriented
  • Excellent grammar
  • Strong interpersonal skills


  • Schedule management
  • Self-directed


Experience
02/2015 to Current
Clerk/Typist Pearl River School District Pearl River, NY

Various clerical duties including answering phones and assisting callers, maintaining teachers' attendance records, generating purchase orders for all necessary supplies and other acquisitions, organizing/receiving payments for/requesting checks for field trips, and managing the school's online database.

05/2012 to 02/2015
Substitute Secretary, Monitor, and Library Clerk Ramapo Central School District NY

Performed all clerical duties, including data entry of attendance, phone answering, and front desk obligations.

As Monitor, I was a one-on-one aide for special needs students K through 12.

In the library, I checked the students' books in and out, helped them search for books of interest, and re-shelved.

11/1990 to 07/2003
Various-from Secretary to Personnel Scheduling to Air Control Management CBS Television Network New York, NY

I was hired as a secretary, and over the years worked my way up the ladder to the position of Air Control Manager. Duties included secretarial, personnel scheduling, and responsibility for checking every second of programming that would air on the Network. I also fielded phone calls from other departments in the Broadcast Center, using a computer to organize remotes, changes in programming, etc.

07/1988 to 07/1990
Marketing Coordinator CISCO Mineola, NY

Organized insurance packages, via computer, for various clients at a construction-based insurance company.

Education
1986
Bachelor of Arts: Communications Adelphi University Garden City, NY, USA

This resume is created in 7 minutes.
Executive Summary
Objective to obtain a position within a results-driven institution that seeks ambitious and career conscious individuals. I want to expand my multilayer of management skills, quality assurance, program development and training experience.
Skill Highlights
  • University Relations Data Entry Assistant.
  • Managed and verified alumni mailing records in university database.
  • Contacted alumni on daily basis.
  • Filed paperwork regarding university donations.
Professional Experience
Healthcare Specialist I
September 2012 to Current
Molina Healthcare Corporate Long Beach, CA
  • Assist members by providing answers to questions and inquiries, addressing member concerns and resolving immediate customer issues.
  • Provide assistance in person and via telephone, fax, email, standard mail, internet chat and instant messenger.
  • Assist with provider calls for member eligibility and termination status inquiry.
  • Assist with updating member provider change requests.
  • Transfer phone calls to designated departments.
  • Process billing, claims and appeals per member request.
  • Assist with welcome calls which are designed to educate members on their health alerts and how to live a healthy lifestyle.
  • Attend weekly meetings with director to provide new ideas as well as issues and concerns affecting the workflow.
  • Supervise and train new employees with data entry.
Library Clerk
August 2011 to September 2012
Redondo Beach Public Library Redondo Beach, CA
  • Prepare overdue notices, check books in and out, answer telephone calls, answer reference questions and register new patrons as well as issuing library cards.
  • Resolving patrons concerns such as overdue fines and collection notices.
  • Maintaining accurate record of patron information and submitting the report to the librarian.
  • Attending meetings and highlighting the betterment of our services.
  • Helping in orientation of the staff and informing others about the updates in the automated system.
  • Cooperate as a team member with all library staff in performing professional duties essential to the achievements of efficient library operations.
Vault Auditor
May 2009 to September 2012
Costco Wholesale Torrance, CA
  • Successful company operations are dependent on my prompt accounting and depositing of sales receipt to accounts.
  • Accountable for issuance, counting and recording cash daily from each register.
  • Balance accounts daily.
  • Release counted and packaged sales receipt to authorized armored car personnel daily per an established time schedule.
  • Maintain the security of the vault and are accountable for all monies received in the vault.
  • Perform clerical duties such as answering phones, stocking/ordering supplies, typing reports and verifying materials received and departing the office.
  • Send out NSF letters (Non-sufficient funds) and collect from the bank.
Student Intern
March 2007 to February 2009
County of Santa Barbara Child Social Services Santa Barbara, CA
  • Performed clerical job duties such as: answering phones, setting up appointments, filing and typing reports.
  • Translating for Spanish- speaking clients in team decision meetings (TDM's) and for in home visits.
  • Under supervision, I conducted a one-one-one interview with client's to obtain information for case reports and social worker's needs.
  • Organized team presentations with colleagues to provide information about our services to local High Schools and College campuses.
  • Attended court hearings with social worker to determine the final placement of the child's well being.
Education
Master's : Clinical Psychology Marriage and Family Therapy, Present Mount Saint Mary's College Los Angeles, C.A.
Bachelors of Arts : Literature, 06/09 UC Santa Barbara Santa Barbara, CA
Santa Barbara, CA