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Career Focus
Dedicated and focused office clerk who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role in office administration with increased responsibility and authority.
Core Competencies
  • MS Office proficiency
  • Meticulous attention to detail
  • Results-oriented
  • Strong organizational skills
  • 40 WPM
  • Strong problem solver
  • CPR certified
  • Strong communication skills
Relevant Work Experience
TTech February 2018 to June 2018 Customer Service Representative
Daytona Beach, FL
  • Managed quality communication, customer support and product representation for each client using company's database system.
  • Performed in-depth research to answer more complex questions.
  • Cross-trained and provided back-up for other customer service representatives when needed.
Milligan College Library August 2010 to May 2011 Library Technician
Milligan College, TN
  • Data entry of patrons' records in library computer database.
  • Reserved, circulated, renewed, filed and checked out library materials for patrons.
  • Answered routine inquiries and referred patrons needing further assistance to librarians.
  • Guided patrons in finding and using library resources, including reference materials, audiovisual equipment, computers, and electronic resources.
Christian Church at DeLeon Springs June 2007 to Current Office Volunteer
DeLeon Springs, FL
  • Develop and create church bulletin using MS Publisher, collecting information for articles, editing, and distributing the church bulletin.
  • Use copier, scanner, printer, answer phones, provide information to callers.
  • Run slideshows for worship services.
  • Develop lesson plans and teach children's classes.
  • Chaperone youth trips in and out-of-state.
Education and Training
Daytona State College 2011 Associate of Arts: General Studies DeLand, FL
Work Experience
Spartan Industries September 2017 to October 2017 Assembler
De Leon Springs, FL
  • Produced components by assembling parts and subassemblies.
Dairy Queen February 2016 to September 2017 Service Associate
DeLand, FL
  • Provided customers the highest form of customer service satisfaction.
  • Took orders, processed payments, gave exact change and responded appropriately to customer needs.
  • Prepared menu items based on the company's service philosophy.
  • Followed the standards in maintaining the safety and cleanliness of the work environment at all times.
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Education
Ph.D.: History The Catholic University of America, Washington, DC, USA

GPA: 3.98/4.0                                                                                       

Admitted to Candidacy 01/2016, Anticipated Completion 2020

Dissertation Title: "Adaptation and Invention: The Political Uses of Later Merovingian Kingship in Ninth-century Francia" (Supervisor: Prof. Jennifer R. Davis)


Master of Arts: History 2013 The University of Toronto, Toronto, ON, Canada
GPA: 3.9/4.0
Advanced training in Medieval Latin, paleography, codicology, and manuscript studies at the Centre for Medieval Studies and the Pontifical Institute of Medieval Studies (PIMS), Toronto
Bachelor of Arts: History and Religious Studies 2012 Gettysburg College, Gettysburg, PA, USA
GPA: 3.9/4.0 
Summa cum Laude, Phi Beta Kappa
Work Experience
Montgomery College Rockville, MD Adjunct Professor of History 01/2017 to 12/2017
Taught two undergraduate history courses: (1) The History of the Ancient World and (2) The History of Europe from the Fall of Rome to the 17th Century. Created and implemented syllabi and lesson plans, researched and delivered daily lectures, crafted and graded assignments, and tutored and mentored students.
The Library of Congress Washington, DC Library Technician 05/2016 to 01/2017 Contract employee hired to process, catalog, and sort rare books and manuscripts while identifying fragile at-risk manuscripts for preservation work. 
Intern 06/2015 to 08/2015

Junior Fellow Intern. Designed and implemented a plan to digitize a selection of the Library of Congress' medieval and Early Modern Hebraic manuscripts and to update the collection's finding aids. The database I helped create is available at: https://www.loc.gov/rr/amed/hs/HebrewManuscripts1.html


The Catholic University of America Washington, DC Teaching Assistant 09/2013 to 05/2016

Led class discussions, prepared lesson plans, graded, and worked one-on-one with students and professors.

 


Technical Skills
Language Training 
  • Latin:  Three years of graduate coursework in Medieval Latin and Latin paleography. Extensive use as a primary source language and excellent reading skills. 
  • French: Excellent reading, writing, and verbal communication skills. Extensive use as a language of research.
  • German: Excellent reading and writing skills and good verbal communication skills. Extensive use as a language of research. 
 
Manuscript Studies & Medieval Paleography 
Extensive training in the the study of Latin scripts, both literary and documentary, from antiquity to the early Renaissance. Ability to read, date, and localize various scripts. Studied LAT 733: Latin Paleography I (Catholic University) and MST 1102S: Practical Palaeography (University of Toronto)
Fellowships and Awards
  • Cosmos Scholars Grant Program, Cosmos Club Foundation of Washington, DC (2018): Fully covered travel and lodging expenses for three months of dissertation research at the Bibliothèque nationale de France in Paris, France
  • Dept. of History Dissertation Research Grant, The Catholic University of America (2018): Provided financial support for three months of dissertation research at the Bibliothèque nationale de France in Paris
  • Dept. of History Graduate Student Research Prize, The Catholic University of America (2015)
  • Resident Graduate Fellowship, Massey College, University of Toronto (2012-2013): Covered full room and board at Massey College, Toronto
Publications
  • Book Review: The Resources of the Past in Early Medieval Europe. Ed. Clemens Gantner, Rosamond McKitterick, and Sven Meeder. Hortulus 13.2. Spring 2017. Available at: https://hortulus-journal.com/journal/volume-13-2-2017/grubbs/
  • Book Review: Hilduin of Saint-Denis: The Passio S. Dionysii in Prose and Verse by Michael Lapidge. Comitatus: A Journal of Medieval & Renaissance Studies. Forthcoming. 


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Professional Summary
Accounting Clerk skilled in problem solving and maintaining accuracy. Possesses an insatiable drive to achieve and exceed goals.
Skills
  • Superior attention to detail
  • Accounts payable specialist
  • Excellent customer service skills
  • Highly organized
  • Data entry
  • Creative problem solver
Work History
Owner, Cake Decorator, 07/2014 to Current
Goodnight Bakery Carrollton, TX
  • Maintain updated knowledge of cake industry trends and constantly strive for growth through online research, classes, and cake trade show attendance.
  • Utilize this knowledge to design, bake and decorate special occasion cakes for clients.
  • Respond to potential clients with quotes, educate them on their options and follow up in a timely manner for feedback after their order has been delivered.
  • Create engaging social media content and promote the business through Facebook, Pinterest, and Instagram.
Contractor, 03/2015 to Current
Accounts Payable Department Richardson, TX
  • Post invoices to appropriate general ledger accounts.
  • Code and enter at least 50 invoices each day into the in-house accounting software (Oracle).
  • Reconcile vendor statements and handled payment complaints or discrepancies.
  • Match issued checks to physical invoices and ensure all information is accurate before payment is sent.
  • Scan matched payment stubs and invoices into EZCM database for future searches and audits.
  • Complete special projects as assigned by Accounts Payables supervisor and serve as back-up for other A/P team members.
Cake Decorator, 10/2011 to 07/2014
Costco Wholesale Frisco, TX
  • Serve Costco members with professional and effective customer service.
  • Package and label baked goods with accurate descriptions and ingredients.
  • Responsible for maintaining backstock of all cakes made on-site and keeping cake case filled during the day.
  • Cut, fill, decorate up to 40 sheet cakes or 150 round cakes per shift.
  • Communicate with baker on a daily basis regarding the number of cakes needed for production and amount of frosting and fillings required to meet that day's production goals.
  • Adhere to Costco's SOP (Standard Operating Procedures).
Library Technician, 04/2010 to 06/2011
Frisco Public Library Frisco, TX
  • In August of 2010 assisted with transitioning the library's collection of 195,000 items to a new RFID self-check system in less than one month.
  • Answer patron questions regarding library policies, services and facilities.
  • Work closely with a small team to re-shelve over 1,000 items per shift.
  • Perform regular shelf checks for missing items and follow up with patrons regarding the status of their account.
District Leader, 02/2009 to 07/2010
Primerica Financial Services Dallas, TX
  • Profile and analyze investment products to develop customized financial strategies for clients' financial needs.
  • Interview clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan.
  • Responsible for recruiting, training, and developing new associates.
Senior Accounts Payable Administrator, 08/2007 to 01/2009
Bombardier Flexjet Richardson, TX
  • Act as role of supervisor in the absence of the Accounts Payable Supervisor.
  • Review all expense reports for accuracy and proper expense disclosure.
  • Enter an average of 850 employee expense reports per week into Sage MAS500 Database, assigning each line to the proper general ledger account.
  • Process between 70-100 invoices for payment to operators and vendors each week into QuickBooks
  • Respond to external and internal customer calls and e-mails regarding payments
  • Ensure payments to vendors are correct and made in a timely manner
  • Support Accounts Payable Supervisor, as needed, with monthly reporting and projects
  • Reconcile vendor statements and handle payment complaints or discrepancies.
Education
Bachelor of Science: Psychology, Southern Methodist University - Dallas, TX
93 Credit Hours towards BS in Psychology and Early Childhood-4th Grade Teaching Certification
Additional Information
Proficient in Microsoft Office, OASIS Database, Oracle, Sage MAS500, and WorkFlows Database; Working knowledge of QuickBooks; Knowledge of personal computers, internet, and e-mail; Can type more than 60 wpm; Proficient in 10-Key (by touch and sight)
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Summary
Customer service clerk with a proven capacity to efficiently resolve any problems, concerns or questions anyone in need of assistance may have. 
Highlights
  • Fluent in English and Spanish
  • Functional in Arabic and French
  • Microsoft Office proficient  
  • Average typing speed of 55 WPM
  • Flexible and compliant to all rules in the workplace
  • Easily trained and reliable
  • Conflict resolution techniques
  • Self-motivated to help others with patience, empathy and respect
  • Excellent ability to follow oral and written directions
Experience
09/2016 to Current
Instructional Assistant II - RSP/SDC Trapp Elementary School Rialto, CA
  • Assist in conducting positive learning experiences for students 
  • Perform a variety of of clerical and supportive tasks for certified instructional personnel such as filing, typing and duplicating materials
  • Assist students in academic and non-academic subjects when needed
  • Monitor administration of student testing and score tests as directed
  • Tutor students individually or in small groups to reinforce and follow up learning activity
  • Maintain discipline in the absence of teacher
08/2016 to Current
Care Provider In Home Support Services (IHSS) Rialto, CA
  • Maintain the patient's home clean and prepare meals
  • Monitor and assist with any physical or learning disability 
  • Observe and monitor patient's physical disabilities and request additional medical care when needed
  • Interpret and communicate all important appointments and instructions effectively 
  • Organize and store all important medical and legal documents
  • Assist with rent payments, semi-annual unit inspections and recertification requirements
09/2013 to 06/2016
Motor Vehicle Representative Department of Motor Vehicles Riverside, CA
 
  • Assisted callers in all age groups in a high volume call center
  • Clearly answered questions before the end of the phone call and gave accurate outstanding balance information
  • Provided guidance to young adults through new processes and successfully taught them all of the steps involved
  • Successfully took all additional steps to assist persons with special needs
  • Patiently diffused any anger or frustration on behalf of the caller in order to better assist them 
  • Filed any and all confidential information pertaining to the phone call
04/2013 to 08/2013
Receptionist L&L Nursery Supply San Bernardino, CA
  • Professionally answered and directed all incoming phone calls
  • Knowledgable in multiple computer software programs and excellent ability to learn to use any new softwares rapidly and efficiently
  • Trained new employees on new program software
  • Maintained an orderly, positive and welcoming workplace for all visitors
  • Created and implemented new filing system to assist upper management and auditing
09/2012 to 04/2013
Data Entry Clerk Great China Empire Ontario, CA
  • Answered and directed phone calls to appropriate team 
  • Excellent multi-tasking between daily tasks and new projects assigned by Supervisor
  • Created step by step packets and detailed slide shows for training purposes
  • Assisted Upper Management with any filing or file retrieval
  • Excellent in project prioritization and meeting deadlines
  • Paid attention to detail when preparing invoices and letters to customers
01/2012 to 05/2012
Pharmacy Technician Intern Kaiser Permanente Fontana, CA
  • Assisted all ill or disabled patients who were dropping off or picking up prescriptions
  • Addressed any concern or question within my scope of practice 
  • Observed the needs of patients and directed them to the Pharmacist when necessary
  • Organized and alphabetized all medication and patient medical records
  • HIPAA aware and successfully maintained all patient information confidential even when interpreting consultations 
  • Filled and dispensed medication accurately in a fast paced environment
  • Gained knowledge in the use and application of many medications
  • Strictly followed direction when working under Pharmacist
03/2011 to 05/2011
Library Technician San Bernardino County Library Rialto, CA
  • Assisted any and all patrons visiting the library in English or Spanish
  • Provided guidance to the public and students that made use of the Carter High School library 
  • Provided clerical support such as answering telephones and keeping all records organized
  • Organized all books in the library
  • Successfully applied bilingual skills when assisting customers and students who spoke Spanish only 
  • Willingly assisted with physical work which included moving 10-20 pound boxes of literature
  • Gained a working knowledge of the Dewey Decimal System
  • Enforced a respectful and learning environment for all students visiting the library
06/2009 to 07/2009
Office Assistant American Sports University San Bernardino, CA
  • Greeted all walk-in visitors and directed them to the appropriate office
  • Answered all phone calls in a professional and respectful manner
  • Filed all important documents and applications 
  • Worked under the direction of the Office Secretary and carried out new projects or tasks on a daily basis
  • Gave guided tours of the educational facility for any prospective student in a friendly and positive manner
  • Courteously assisted students by phone expressing interest in the school 
Education
2012
Pharmacy Technician Certificate: Pharmacy Technician Vocational School Rialto, CA, USA
2011
High School Diploma Wilmer Amina Carter High School Rialto, CA, USA