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Executive Summary
Senior Business Analyst and team lead having over 7 years experience with outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude.
 
  • Lead a team of analysts to create system level requirements for Cisco TAC Case Management tool implemented on SalesForce CRM (SFDC). Lead the development effort collaborating with multiple cross functional IT teams located globally.

 

  • Team Lead for developing requirements and implementation of Cisco TAC BRE (Business Rules Engine) used for case routing to TAC community. BRE was implemented using DROOLS which is a Business Rules Management System (BRMS) solution.

 

  • Took responsibility for sandbox validation, pre and post production support. Lead hands-on live training sessions across multiple business units for various Cisco internal applications such as CaseMon (Case Management Tool), RPM (Resource Profile Manager) and SCM (Support Case Manager).
Core Qualifications
  • SalesForce CRM
  • SalesForce API
  • HP Quality Center
  • Agile & WaterFall
  • Oracle 11i/8i/9i/10g, SQL
  • OBIEE 10.1.3.x ??
  • Siebel Analytics ??
  • Informatica 6.?/7.?/8.?
Work Experience
06/2010 to Current
Sr. Business Analyst Cisco Systems San Jose, CA
05/2008 to 05/2010
BI Developer TIAA Cref Charlotte, NC
Education
2005
Master of Science: Computer Engineering University Of California at Santa Cruz Santa Cruz, CA, USA
2003
Bachelor of Science: Electronics & Communications Chaitanya Bharathi Institute of Technology (CBIT) Hyderabad, Telangana, India