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Summary
Systems Administrator with over 7 years providing technical solutions through high-quality service and support. Seeking position in a challenging and rewarding tech environment where I can expand upon my existing skill base while contributing to a lively IT team.
Skills
  • E-commerce background
  • Troubleshooting and debugging
  • Microsoft Server 2008-2016
  • LAN and WAN expertise
  • Wireless Access Point
  • Data backup and recovery systems
  • Large computer networks
  • Scripting skills
Work History
Senior Sy Sep 2018 - Current
JS Products, Inc. Las Vegas
  • Implemented and maintained firewalls, series switches and security appliances.
  • Reviewed logs for all networking devices for unresolved abnormalities and problems.
  • Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Documented all server and network problems and other unusual events in detail.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Performed code review, code optimization, SQL query optimization and performance improvement for servers.
  • Completed remote repairs involving software solutions and hardware repairs.
Network Systems Aministrator May 2014 - Feb 2015
JS Products, Inc. Las Vegas
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Completed remote repairs involving software solutions and hardware repairs.
  • Built server systems and installed into racks.
  • Designed and implemented networks in collaboration with project engineers.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Upgraded and expanded network systems and their components.
Test Engineer I Apr 2013 - May 2014
Gaming Labs International Las Vegas
  • Created and executed system and integration test scripts.
  • Wrote and implemented scripts to automate manual test procedures within the client's development environment
  • Modified existing software to correct errors, adapt to new hardware and improve performance.
Programmer Dec 2010 - Oct 2012
Peaceful Computer Las Vegas
  • Identified and eliminated website bugs to improve user experience.
  • Worked closely with clients to establish problem specifications and system designs.
  • Coded multiple websites using PHP.
  • Built, tested and deployed highly available and modular software products.
Education
Bachelor of Science: Management Information Systems 2009
University of Nevada, Las Vegas Las Vegas
Bachelor of Arts: Political Science 2005
University of Nevada, Las Vegas Las Vegas
This resume is created in 7 minutes.
Professional Summary
A committed and highly focused product manager with a comprehensive knowledge and understanding of the consumer internet space. Currently responsible for product planning and execution throughout the product life cycle,including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with the IT, Operations , Business Strategy  departments to ensure revenue and customer satisfaction goals are met.
Work History
AVP- Product Management 05/2018 to Current
 Zomato Media Pvt Ltd – Gurgaon, Haryana
  • Revamped the Merchant Mobile App And Web Channel With Regards to Improving the Restaurant Manager Experience on the Zomato Platform
  • Improved Order Assignment Logic In Merchant Mobile App Leading to reduction in Order Acceptance Time by 30 Seconds
  • Created New Revenue Streams By allowing Merchants to do a self Sign up on existing campaigns running on the Zomato Platform
  • Launched the Merchant API Product- which enabled seamless connectivity between restaurant POS system and Zomato Order Systems and successfully on boarded 10000 restaurants
  • Revamped the post order consumer journey with regards online ordering and brought down the support costs by 40%
  • Optimized Agent Allocation and Queuing   in the Customer Support  Module Leading to improved Agent Utilization and higher Customer Satisfaction
  • Automated Customer Support Process by leading the Development of Decision Tree based Chat Bot  which helped in Reducing Inbound Queries by about 40%
Senior Product Manager 02/2016 to 04/2018
 GoFro – New Delhi, DL
  • Led the development of a Supplier Payment System to ease the timely payment settlements with the existing the supplier network
  • Directed product development to close gaps with regards to product pricing, customer invoicing  and vendor payments to ensure the company is GST compliant
  • Established control measures to check on missed service delivery deadlines and irregular costing updates ensuring all operational KPI's stay on track
  • Set up the post sales management  system, for allowing timely closures of Customer Escalations 
  • Performed market research and collaborated with business teams to gather requirements and create product workflows for the Content and Inventory Management Systems
  • Drove the API integrations with 10 Hotel, Holiday and Flight aggregators creating one of the pioneers of a fully integrated product in the travel industry.
  • Spear-headed the entire product lifecycle of an OMS (Order Management System) including: defining vision and business goals, development of business case(s), ROI calculation, scoping, implementation, product launch, post-launch ownership and on-going development
Product Manager 01/2014 to 01/2016
 Times Internet Ltd – Noida- Uttar Pradesh
  • Defined strategy and business plan for ET Portfolio- an Online Financial Portfolio Managing Tool Developed innovative product solutions grounded in clear understanding of customer needs.
  • Gathered and analyzed market information and used findings to define Product strategy leading to increase in new customer aquisition by 20% on a Month on Month basis
  • Collaborated with advertising and promotion managers to promote marketing initiatives of the new product features
Manager 01/2011 to 01/2014
 Religare Broking Limited – Noida
  • Identified key growth opportunities for the business through driving of multi channel marketing campaigns leading to acquisition of 5k new customers
  • Spearheaded creation of Automated Business Reporting tool using Elegant JBI, reducing dependencies on email based reporting through the central MIS team
  • Redesigned internal Change management process reducing the the delivery TAT by 30%
Programmer Analyst 01/2007 to 01/2009
 Cognizant Technology Solutions
  • Analyzed requirements and used systematic approaches to implement and document the tasks.
  • Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.
Education
PGDBM: Information Systems March 2011 Institute Of Management And Technology - Ghaziabad
Bachelors Of Engineering 2007 Thapar University - Punjab
Interests
  • Avid runner aiming to complete his first full marathon this year 
  • Sports like Badminton ,Football and squash
  • Music both Western and Indian 
This resume is created in 7 minutes.
Professional Summary
Highly qualified, detail-oriented and hardworking professional, with much experience in industrial manufacturing. Expert in production procedures, strategic planning, and time management. Proficient in organization and coordinating schedules. Quick and willing learner with great interpersonal skills and a desire to pursue a career where my skills may be put to use.
Qualifications
  • In-depth OSHA knowledge
  • Material handling expert
  • Assembly line production
  • Production procedures
  • Exceptional organizational skills
  • Motivated/ Driven
  • Reliable and Dependable
  • Relational
  • Excellent communication skills
  • Strategic 
Work History
Cnc Machinist/Manual Machinist/Cnc Programmer 07/2013 to Current
Autoquip Corporation – Guthrie, OK
  • Managed work/ job flow to ensure due dates were successfully achieved. 
  • Maintained necessary level of communications between shifts.
  • Responsible for achieving production requirements.
  • Ensured that all health and safety guidelines were followed.
  • Made sure that products were produced on time and are of good quality.
  • Oversaw the production process and managed the production schedule.
  • Prepared and maintained production reports and personnel records.
Customer Service Manager 03/2011 to 05/2013
Walmart Supercenter – Guthrie, OK
    • Took inventory of incoming & outgoing currency 
    • Lead a team of diverse employees 
    • Strategically placed employees for excellent customer service
    • Coordinated daily/weekly schedules for cashiers
Cashier/ Customer Service 08/2010 to 03/2011
Walmart Supercenter – Guthrie, OK
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
Education
High School Diploma: 2013 Guthrie High School - Guthrie OK
Certificate of Achievement : Cnc Machinist/ Tool and Die maker/Cnc programmer/ welder 2013/2014 Meridian Technology - Stillwater OK
Certifications
  • Forklift Certified 
This resume is created in 7 minutes.
Professional Summary
Highly skilled CNC machinist with experience in many fields of manufacturing.  I have experience from machining dies and punches to machining large assemblies.   I take a lot of pride in my work and the company that i work for.  I believe in "continuous improvement" and apply that to everything I do.  I do not like not knowing how to do something and take initiative to learn.
Skills
  • Experienced of many different CNC contollers
  •  Experience in many different types of CAD software
  • Fast learner
  • Attention to detail
  • Pride in my work
  • Efficient troubleshooter
Work History
Machinist, 09/2016 to Current
JR Automation – 13365 Tyler Street, Holland, MI 49464
  • Program using Feature Cam software and use Creo to view 3D models.
  • Program, set up, and operate a Hurco 5-axis machining center.
  • Program, set up, and operate a Mazak CNC lathe.  
  • Operate a Bridgeport E-Mill.
  • Operate surface grinder.
CNC Programmer, 09/2015 to 09/2016
Huskin Machinery Company – 379 South Long Hollow Road, Maryville, TN 37801
  • Program using MasterCam and Solidcam software.
  • Design and create 3D models using Solidworks.
  • Program, set up, and operate Haas CNC machining centers.
  • Program, set up, and operate Okuma CNC lathes.
  • Operate manual lathe.
  • Operate manual mill.
  • Set up and operate Fadal EDM wire machine.
  • Operate surface grinder.
Machinist, 08/2003 to 09/2015
Denso Manufacturing Tennessee – 1720 Robert C. Jackson Dr, Maryville, TN 37801
  • Program using Esprit software.
  • Program, set up, and operate Okuma CNC lathes.
  • Program, set up, and operate OKK CNC mill.
  • Program,set up, and operate Mitsubishi EDM wire machines.
  • Program, set up, and operate Soddick EDM sinker machines.
  • Operate Okamoto surface grinders.
  • Operate manual mill.
  • Operate manual lathe.
  • Operate cylinder grinders.
  • Machine dies and punches to tolerances of .0002".
  • Repair or machine parts for production equipment.
Education
Journeyman: Machine Shop, 2011
Tennessee Technology Center - 901 Liberty St, Knoxville, TN 37917
Journeyman: Machine Shop, 2001
Careerline Tech Center - Holland, MI
High School Diploma: 2001
Zeeland East High School - Zeeland, MI
This resume is created in 7 minutes.
Summary
Hard working, self motivated, reliable CNC machinist/programmer on CNC lathes,vtls, and mills up to 144" in diameter on a variety of materials including Aluminum,Stainless Steels,Inco718,Waspalloy,Hastalloy,and Titanium.30 years of CNC experience.
Skills
  • set up cnc machines
  • program cnc machines manually or using cad/cam software
  • operate cnc lathes vtls and mills
  • proficient in various cad/cam softwares i.e. mastercam,procam and bravo 3
  • process jobs from raw material to finish product
  • proficient in measuring equipment needs and requirements to meet b/p
Experience
Meridian Industrial Group November 2016 to Current Programmer/Machinist
Holyoke, MA
S/U, programmed and operated cnc vtl up to 144" in dia.
Programmed cnc lathes mills and vtls for 12 other employees.
Processed and tooled jobs in order to produce quality parts in a timely manner.
​
True Precision Industries Inc. January 2013 to November 2016 CNC Machinist/Programmer
West Springfield, MA S/U, programmed and operated 2 cnc lathes up to 30" dia using Mastercam software
Central Mass Machine January 2005 to January 2013 Machinist/Programmer
Holyoke, MA
S/U, programmed and ran cnc vtl.
Programmed cnc lathes vtls and horizontal boring mills for up to 12 employees
Columbia Manufacturing Inc January 1998 to January 2005 CNC Machinist
Columbia, CT
S/U programmed and operated cnc lathes and vtls.
Programmed and supervised from 5-8 employees in CNC turning dept
Education and Training
Mac Dac Engineering Mastercam Somers, CT Attended and completed Mastercam training
Procam Procam Cad/Cam school Nashua, NH Attended and completed Procam Cad/Cam school
This resume is created in 7 minutes.
Summary
Creative Computer Science professional with project experience from concept to development. Developed technical skills while working with new applications in different assignments. Highly motivated, client-focused and multi-task-oriented. Adapts easily to new work environments. 
Skills
  • C# 
  • Visual Studio 2008
  • XAML
  • vbscript
  • C++
  • JAVA 
  • HTML
  • Self-starter
  • Team player
  • Customer-oriented
Experience
05/2012 - 02/2013
Betacom srl － Turin, Italy Junior Programmer
Consultant at Intesa Sanpaolo Bank
Part of a team tasked to create a control to enable portal only if a specific internet connection was being used. Was responsible for creating a tool in system tray to display menu when portal was enabled. Performed testing of control and created manual for users and customer service. Project was completed one month ahead of schedule.
Separately, updated forms in a Visual Basic 6.0 program to insert a PDF printer, add new USB printers, and calculate the IP address of the printer with database calls. Tested modifications and updated manual.
10/2011 - 04/2012
BLUE SOF CONSULTING － Turin, Italy Internship
Learned to use Tagetik (Corporate Performance Management) software which was used to monitor and manage finances. Provided client with support to generate reports and export to Microsoft Excel for later analysis.
03/2010 - 10/2010
CSP (Centro Supercalcolo Piemonte) － Turin, Italy Student Internship
Learned C# while developing front end application Emeroteca Virtuale (www.youtube.com/watch?v=wBCDrYFI49k (1:44)) on Microsoft Surface for the Public Library Multimedia Archimede in Italy. This consisted of a graphic interface and an interaction model for Italian newspapers. When the device is touched, users may open a newspaper and interact with it by browsing, zooming, and also sending pages to themselves. Visual Studio and XAML were used for the animated interface. Connectivity was provided to the back end of the project, which was created by another team member.
Education and Training
3
ALCC American Language － New York, NY, United States Learning English as a second language
2015
TOEFL New York, NY ​Passed the TOEFL (Test of English as a Foreign Language) with 77
2011
University of Turin - Department of Computer Science Torino, Italy Bachelor of Science: Computer Science
2005
ITIS Ettore Majorana Grugliasco, Italy High School Diploma: Computer Science
Language skills
​Italian: native language
English: proficient (reading, writing, comprehend, speaking)
Activities and Honors
Volunteer at The Carl Vincent Bini Memorial Fund in Staten Island.
This resume is created in 7 minutes.
Professional Summary
Customer Service Representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Skills
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Credit card processing
  • Multi-line phone talent
  • POS systems expert
Education
High School Diploma 2015 Henry Ford High School - Detroit, MI
Work History
CNC Machinist 01/2018 to 08/2018
Warren Screw Products Inc. – Warren, MI
  • Organized work to meet demanding production goals.
  • Ensured that all health and safety guidelines were followed.
  • Assisted machine operators with finished pieces.
  • Collated components for assembly.
  • Maintained necessary level of communications between shifts.
  • Loaded and unloaded parts to maintain high level of production.
Cashier/Customer Service 01/2015 to 01/2017
Bread Basket Deli – Madison Heights, MI


  • Communicated all store initiatives and promotions to customers to generate return business.
  • Assisted customers with food selection, inquiries and order customization requests; recommended alternative items if product was out of stock.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Politely greeted customers entering the store to ascertain what each customer wanted or needed and offered assistance via telephone.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Served as the main liaison between customers and management.
  • Operated a POS system to itemize and complete numerous customer purchases.
  • Learned, referenced and applied product knowledge information.
  • Maintained cleanliness and presentation of kitchen, supply rooms and dining floor.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Developed reputation as an efficient service provider with high levels of accuracy.

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