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Education
Loma Linda University 2018 Bachelor of Science: Communication Sciences & Disorders Loma Linda, CA, United States

Cum Laude Graduate

Obtained June 2018

Licenses
Speech-Language Pathologist Assistant 2018 License Obtained October 2018
Profession Related Experience
Sunbelt Staffing Riverside, CA
Contracted to Alvord Unified School District
Speech-Language Pathologist Assistant September 2019 to October 2019 Planned therapy and executed services for a variety of students with mild, moderate, and severe disabilities according to the student's Individual Education Plan. 
Sunbelt Staffing Moreno Valley, CA
Contracted to Valley View High School (MVUSD)
Speech-Language Pathologist Assistant October 2018 to June 2019 Planned therapy and executed services for a variety of students with mild, moderate, and severe disabilities according to the student's Individual Education Plan. 
Loma Linda University Loma Linda, CA
Loma Linda Elementary Clinic
Student Clinician January 2018 to March 2018 Performed speech therapy to school aged children that needed assistance at Loma Linda Elementary. Primarily focused on the speech needs of the child and created lesson plans and therapy materials on desired goals that would benefit them. 
Loma Linda University Loma Linda, CA
Phonological Awareness & Literacy Camp
Student Clinician July 2017 to July 2017 Focused on students, from all backgrounds, who presented difficulty in beginning reading and language or those who are at-risk for difficulty with language and beginning reading skills.
Canyon Early Learning Center Monrovia, CA
Speech Department
Speech Language Pathologist Aide (Volunteer) August 2015 to Current Assisted in therapy with children with communicative disorders. Also assisted with the speech language pathologist's errands/needs.
Wescove Elementary West Covina, CA
Speech Department
Speech Language Pathologist Aide (Volunteer) September 2011 to June 2014 Assisted in therapy with children with communicative disorders. Also assisted with the speech language pathologist's errands/needs.
Loma Linda University Riverside, CA
Speech Camp
Volunteer July 2010 to July 2010 Chaperoned and interacted with children and kids with autism.
Work Experience
Sephora July 2017 to Current Fragrance Advisor
Anaheim, CA
Informed clients of fragrance notes and information. Also maintained visuals and overall appearance of the wall of products.
Victoria's Secret April 2017 to January 2019 Sales & Support Generalist
Chino Hills, CA
Well trained in all aspects of the store: stock, sales, and cash wrap. Easily able to multitask and rotate areas when needed. Created strategies to develop and expand existing customer sales, which resulted in one of the highest sales per hour (SPH) leaders within the store. Shared thorough product knowledge with customers, while making personal recommendations to increase sales. Also increased loyalty with customers, by suggesting credit card sign-up applications consistently throughout shift. 
Loma Linda University October 2017 to September 2018 Student Worker
Loma Linda, CA
Student worker in the Accounting's Office at Loma Linda University. Clerical work that consists of filing, scanning, printing, making copies, computer work, organizing, as well as being a receptionist at certain times.
GsLove February 2014 to February 2017 Key Associate
Eastvale, CA
In charge of all aspects of the register area as well as all other cashiers. Trained all incoming cashiers and new sales associates. Completed merchandise ordering of jewelry and cosmetics every week. Daily tasks of refilling stock as well as maintaining appearance of items. Responsible for visuals of merchandise and the work ethics of other cashiers. Had to take charge of handling customers without resulting in calling for a manager.
(Initially started as a stock member, then sales associate, and eventually key associate.)
Activities and Honors
  • Provost's List: California Baptist University 2013-2016
  • Dean's List: Loma Linda University 2016-2018
  • American Heart Association (Basic Life Support) - CPR Certification
  • National Student Speech- Hearing Association Member
Specialties
  • Speaks Vietnamese
  • American Sign Language (Professional Proficiency)
This resume is created in 7 minutes.
Summary
Detail-oriented, reliable and mature high school senior seeking part-time employment to gain insight and experience in sales-related, customer-facing industry. 
Education
High School Diploma 2018 Carroll Senior High School Southlake, Texas
85 Weighted GPA 
Skills/Attributes
  • Leadership/communication skills
  • Self-motivated
  • Customer-oriented
  • Team Player
  • Fast Learner
  • Trustworthy and Loyal 

Extracurricular Activities
Varsity Football Team (2016, 2017 Seasons)
​Fellowship of Student Athletes-FCA (2015-2018)
Community Service
Scholars and Athletes Serving Others (SASO), 2014-Current
Special Olympics Swim Meet, Youth World Shoe Ride, Grace Feed the Kids, Miracle League, Kids Matter Shop Day at Kohls, Angel Wrapping and Food Basket Assembly, Angel Gift and Food Basket Delivery, Kids Matter Gala, Special Olympics Baseball, SASO Cares For Southlake, Project Graduation, Kids Matter International, Grace Feed the Kids, Christmas is for Children
Experience
Lawncare Maintenance Worker Jun 2015 to Current
Seasonal mowing business focused on Tarrant County geography.  Maintained 90% of initial client base and increased revenue and new customers year-over-year.
This resume is created in 7 minutes.
Professional Summary
Skills
Work History
Customer Care Consultant, 12/2016 to 06/2017
Fisher & Paykel East Tamaki
  • Demonstrated empathy and always tried my best to resolve problems on the spot.
  • Managed high call volume with tact and professionalism.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Worked hard to managed customer calls effectively and efficiently in a complex, fast-paced and challenging environment.
  • Resolving customer complaints/Issues efficiently and quickly.
  • Adhering to the monthly incentive of getting above the 60% target mark.
  • In some cases providing goodwill assistance for a customer with the approval of a team leader first.
Table Games Dealer, 06/2014 to 12/2016
SkyCity Auckland City
  • Greeting players from all over the world.
  • Conversing with customers & learning about their homeland.
  • Arranging for a translator if there is a language barrier. 
  • Displaying cash handling procedures when exchanging sums of money.
  • Mathematics- Ability to calculate number totals fast (1-4 seconds) efficiently & consistently.
  • Knowledge of stack value.
  •  Resilient against intoxicated & angry customers.
  • Self Control - Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Speaking - Talking to others to convey information effectively.
  • Altering my communication style to suit players.
  • Strong on security procedures & policies.
  • Notifying Supervisor of disputes on the gaming table.
  • Notifying Supervisor if a player is constantly withdrawing more than $6000 NZ.
Busser/Waitress, 07/2013 to 12/2016
SkyCity Auckland City
  • Greeting the guests in a warm friendly matter.
  • Briefly conversing with guest so they feel comfortable in a different environment.
  • Having thorough knowledge of the menu in case someone has a dietary problem. 
  • Constantly checking if the guests are comfortable, need refreshments, top ups, more appetizers etc.
  • Experience using an RT speaker to communicate with staff during service.
  • Ability to keep calm under pressure as team captain.
  • Time Management - Managing one's own time and the time of others.
  • Can lift a minimum 30 kg.
  • Packing and loading event gear such as stages, props of all sorts, couches, big potted trees, trestle tables and many more.
  • Geography - Knowledge of different locations within New Zealand. (Majority are international travelers looking for a local night club, beaches, high end stores).
  • Setting up event rooms catered for 1000+ max customers
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Being team leader. Delegating staff different tasks.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Factory Worker, 12/2012 to 12/2012
Sutton Group Airport Oaks
  • Worked the production line.
  • Loaded multiple pallets as fast and efficiently as I can.
  • Time Management - Managing one's own time and the time of others.
  • Stock taking
  •  Lifting more then 25 kgs.
  • Loading & shrink wrapping pallets.
  • Service Orientation - Actively looking for ways to help people.
  • Ability to work well under pressure.
Education
This resume is created in 7 minutes.
Professional Summary
Experienced in plumbing and carpentry and knowledgeable about general warehouse operations. Works quickly and stays focused under strict deadlines.
Skills
  • Maintenance of equipment
  • Fast and keen learner
  • Experienced in plumbing and carpentry
Work History
March 2016-June 2016 Workshop Assistant Khora | Athens
  • Served as a volunteer and supported the planning and delivery of wood workshops.
  • Oversaw the production of wooden tables, ensuring safe and correct use of tools and machinery.
2015-2015 Carpentry Assistant Al Sho'on | Dara'a, Syria
  • Trained in the proper use of tools and machinery to fit windows and doors in commercial and residential buildings.
  • Complied with health and safety guidelines.
2008-2014 Plumbing Apprentice Private Plumbing Practice | Dara'a, Syria
  • Served as plumber's apprentice and trained in the installation and repair of water pipes in commercial and residential buildings.
2011-2012 Junior Baker Bakery | Dara'a, Syria
  • Prepared and baked goods in a highly pressured working environment to an excellent standard.
2010-2011 Factory Worker Kleenex | Dara'a, Syria
  • Operated machinery to cut and package Kleenex tissues.
Education
2011 Junior School Diploma: Dara'a Junior School, Dara'a, Syria
This resume is created in 7 minutes.
Summary
Dependable Navy Veteran with a strong work ethic, an eye for detail, effective communication skills, conflict resolution, and experience in the customer service field. Seeking a position on a cooperative team that offers professional growth in the human services field.
Skills
  • Attentive listener
  • Empathetic
  • Sensitive
  • Team player
  • Emergency response training
  • Strong communicator
  • Detail-oriented
  • Excellent interpersonal skills
Experience
02/2016 to 03/2017
Ramp Agent Portland Airport Portland, ME
  • Greets customers with friendly customer service practices, tags and receives luggage for check-in, loads luggage for transport to aircraft, loads luggage on aircraft with consideration for safety
  • Monitors flying schedule and status of aircraft; prioritizing according to requirements
  • Accustomed to performing in a high-pressure, safety-sensitive, deadline driven environment
02/2016 to 02/2017
Home Care Provider HomeInstead Portland, ME
  • Provides in-home care, light housekeeping, and companionship to the aging and those with disabilities
  • Communicate with clinical staff regarding changes in the health and wellness of clients
01/2016
Child Care Provider Self-Employed Florence, AL
02/2014 to 02/2015
Carpenter Florence, AL
  • Cleaned work areas, machines, or equipment, insuring a clean and safe job site
  • Fastened lumber with glue, screws, pegs, or nails and installed hardware
  • Selected needed tools, equipment, or materials from storage and transported items to work site
01/2013 to 01/2014
Factory Worker Hillshire Brands Florence, AL
01/2011 to 01/2012
American Wholesale Book Company Florence, AL
01/2012 to 01/2013
Custodian Riteway Cleaning Services Tuscumbia, AL
01/2009 to 01/2010
Cherokee, AL
01/2006 to 01/2007
US Navy Seaman Apprentice Jacksonville, FL
Education and Training
2011
Network Cabling Certificate Earle C. Clements Job Corp Academy Morganfield, KY
2006
Diploma Florence High School Florence, AL
This resume is created in 7 minutes.
Professional Summary
Reliable and hardworking employee committed to getting each job done as quickly, efficiently and safely as possible. Attentive and detail-oriented and willing to learn and grow with a company. I have experience in food service and the healthcare field. I also have several years of experience in customer service.
Skills

Attentive and detail oriented

Hard working and self-motivated

Willingness to learn

Reliable and trustworthy

Experience in customer service

Safety-oriented

Organized

Ability to prioritize tasks

Work History
Warehouse Associate Amazon - Joliet, IL 01/2017 - Current

Picker: Gathering individual products and sending them up to tote wrangle

  • Worked at a rapid pace to meet tight deadlines.
  • Met required productivity various numbers of items (number required varied by size of items picked) had to be picked for each quarter of the work day
  • Followed proper selection procedures
  • Followed six-sided check on all items to determine if damaged
  • Placed damaged items where specified, and supported damaged item ticket

Stow: Get cart, pick an item, scan the item, place in bin and scan the bin

  • Worked at a rapid pace to meet tight deadlines
  • Followed proper procedures as established by the company for stowing

​Bin Consolidate: Clearing out bins in the mods that were stowed incorrectly so that they may be stowed correctly

Water Spider: Gathering twelve stacks of totes and transporting them to tote dock.

Personal Assistant IDHS Division of Rehabilitation Services - Joliet, IL 08/2017 - Current

 Provides assistance with:

  • Household tasks
  • Personal care
  • Meal preparation
  • Promotes social, physical, and emotional well-being of client
Factory Worker Bergstrom Inc - Joliet, IL 09/2016 - 12/2016
  • Data Entry
  • Shipping
  • Receiving
  • Assembly line
Home Health Care Aide Addus Healthcare - Joliet, IL 01/2014 - 01/2017
Assisted 3-4 clients with:
  • Activities of Daily Living : bathing /dressing
  • Housekeeping duties
  • Meal planning and preparation
  • Running errands
Dietary Aid Sunny Hill Nursing Home of Will County - Joliet, IL 11/2013 - 08/2016
  • Food preparation
  • Serving residents
  • Clean up and prep of kitchen for following day
  • Dishwasher
Crew Member McDonald\'s - Shorewood, IL 05/2012 - 05/2014
  • Food preparation
  • Customer service
  • Maintaining cleanliness
  • Greeting customers
  • Taking orders / Working drive-thru
  • Cashier
  • Preparing dining areas
  • Ensuring quality control
  • Cleaning cooking utensils.
Education
High School Diploma: Joliet Central High School - Joliet, IL May, 2012
This resume is created in 7 minutes.
Professional Summary
Reliable and hardworking warehouse worker, committed to getting each job done as quickly, efficiently and safely as possible.
Skills
  • Forklift operation
  • Material handling
  • Inventory management
  • Safe driver
  • Shipping and receiving
  • Fast learner
  • Analytical thinker
  • Organized
  • Team leader
  • Advanced skills in ERP and WMS distribution systems
Work History
Warehouse Associate, 08/2017 to Current
Ark Encounter, Grant County, Ky Williamstown, KY
  • Trained staff on material handling processes to reduce shipping times.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Operated forklifts and other heavy machinery safely.
Factory Assembler, 05/2017 to 08/2017
Crown Services, Inc Dry Ridge, KY
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Maintained up-to-date knowledge of product and service changes.
Shipdock Worker, 02/2016 to 03/2017
Cummins Filtration Walton, KY
  • Stocked, staged and transported goods.
  • Operated PC and RF-based computer systems with a high level of accuracy.
  • Operated heavy equipment safely according to company standards.
Education
High School Diploma: 2010
Somerset Christian School - Somerset, KY
Accomplishments
  • Traveled to Portland, OR while with Cummins Filtration to assist in opening a new warehouse.
  • Led a group of 10 workers while in Oregon to teach them the use of the WMS system and scanner gun, and also make sure heavy equipment was safely operated. 
  • Multiple Safety awards while at Cummins.