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Summary
Highly organized Customer Account Specialist with over 15 years in inside sales. Experienced in Account Management, Project Management, and building relationships with clients. Focused on achieving success by using my skills and knowledge to grow market share.
Skills
  • Account Management
  • Client Focused
  • Relationship Building
  • Active listening skills
  • Project management
  • Effective team player
  • Microsoft Office
  • Flexible Scheduling 
  • Work flow planning skills
  • Time Management
  • Multi-Task Management
  • Strong organizational skills
  • Prioritization
  • Detail-Oriented
Experience
Customer Service Representative Jul 1999 to Current
Cooper Standard ISG (Lauren Manufacturing) New Philadelphia, OH
  • Respond to inbound orders, questions and customer inquiries regarding products, prices, availability and credit terms clients in the vehicle and transportation and automotive industry.
  • Review customer prints for material and tolerances to prepare quotes.
  • Work with operations, planners and shipping to ensure parts are developed and shipped on time.
  • Create part numbers, price codes, and routing into system for new parts.
  • Served as primary liaison between customer and multiple internal groups to ensure clarity of goals, quality, and deadlines are met.
  • Delivered exceptional account service to strengthen customer loyalty.
Production Worker - Line Leader Mar 1992 to Dec 1998
Handy Harmon/Epic Dover, OH
  • Assembled automotive parts including fuel lines and harnesses.
  • Operated Mold Ovens for plastic preformed products.
  • Operated robotics for molded bicycle rims, ice cube trays, and banks.
  • Quality Assurance and used measuring devices including calipers.
Education and Training
Kent State - Excel Computer Class - 2017
Leadership Training provided by Lauren Manufacturing - 2017 
Fred Pryor - Project Management Workshop - 2016
Accountability Training provided by Lauren Manufacturing - 2016
Lean Training provided by Lauren Manufacturing - 2015
TechKnowlogix - Blueprint reading for Manager - 2008
Skillpath - Customer Service Seminars
High School Diploma 1980 Dover High School Dover, OH
Activites

Lauren Manufacturing

  • Relay for Life Team Member - 2012-2017
  • Loadstar Guidance Classes 
Sunday School Teacher
  • Hope Christian: Pre school - 2nd Grade 2015 - Present
  • First Assembly of God: Pre school 2013 - 2014
This resume is created in 7 minutes.
Summary

Highly enthusiastic customer service professional with 3 years client

Dedicated Account Executive promoting dynamic customer service, issue resolution and relationship building skills. Bilingual and effective at maximizing repeat business opportunities.

Skills
  • Issue resolution
  • Client meetings
  • Excellent communication skills
  • Account management
  • Customer relationships
  • Sales force training
Experience
Cashier Manager / Bowl Bus Inc. - Guaynabo, PR 11/2014 - 11/2015
  • Trained and mentored new cashiers.
  • Maintained work area in clean and neat manner.
  • Built and maintained productive relationships with employees.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
Telephone Operator / Atento Puerto R - Caguas, PR 01/2017 - 05/2018
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Developed new client retention strategies resulting in an increase of over 22%.
  • Customer Service Representative / Medicare y Mucho Más (MMM) - San Juan, Puerto Rico 06/2018 - 11/2018
    • Obtained information to resolve customer inquiries.
    • Guaranteed positive customer experiences and resolved all customer complaints.
    • Assisted customers with questions and concerns.
    Finance Specialist / Enium Capital Group - San Juan, Puerto Rico 11/2018 - Current
    • Reached out to customers to verify information and follow up on issues.
    • Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines.
    • Maintained accuracy when reviewing and reconciling the general ledger.
    • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
    • Provided reliable and timely project by project expense, capitalization, amortization and spend data for all departments.
    Underwriter / Enium Capital Group - San Juan, Puerto Rico 12/2019 - Current
    • Conducted comprehensive analysis and evaluated risk to control underwriting loss.
    • Achieved production goals by developing strong underwriting teams.
    • Ensured proper application of agency policies by reviewing, classifying, coding and rating applications.
    • Coded claims forms and mediated disputes between carriers and clients.
    • Submitted up-to-date activity and production logs to agency management for review.
    Account Manager / Enium Capital Group - San Juan , Puerto Rico 03/2019 - Current
    • Identified potential customers and evaluated market potential
    • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers
    • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients
    • Performed frequent customer visits to maintain positive and productive relationships
    • Proactively identified and solved complex strategy problems that impacted sales management and business direction
    • Aided senior leadership by developing sales forecasts utilizing analytics and sales representative feedback
    • Communicated with customers as soon as issues arose to immediately determine a resolution before the problem escalated
    Education and Training
    Colegio Catolico Notre Dame - - Caguas, Caguas, Puerto Rico 2010 High School Diploma
    Universidad del Turabo, Campus principal 2019 Bachelor of Science: Biology
    This resume is created in 7 minutes.
    Experience
    Supervisor Aug 2019 to May 2020
    Flight Trampoline Park New Britain, CT

    Due to the Covid19 pandemic the New Britain location was forced to close permanently.

    • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
    • Inspected incoming supplies to verify conformance with materials specifications and quality standards
    • Developed positional rotation to support continuous improvement and operator development
    • Host many birthday parties
    • Answered telephone to provide establishment information and take party reservations.
    • Check in all party guests taking and properly storing gifts, coats, cake, food, party decorations and supplies
    • Set tables making sure all supplies are up to standards
    • Talking and joking with guests keeping the party going and fun.
    • Serve food and cut the cake
    • Clean party rooms in a very timely manner for the next party
    Pharmacy Sales Associate Sep 2018 to Aug 2019
    Beacon Prescriptions Bristol, CT
    • Efficiently processed cash register transactions for new and refilled prescription orders
    • Met regulatory record keeping requirements by documenting pharmacy log with information on prescriptions picked up by patients
    • Assisted pharmacist in daily operations tasks and administrative tasks
    • Regularly completed paperwork and entered prescription and insurance billing information into patient profiles
    • Provided clerical support to all team members to improve efficiency and enhance productivity
    • Deliver prescriptions to patients homes following all federal procedures
    Line Cook/Cashier/Barista Jun 2015 to Sep 2018
    Panera Bread Bristol, CT
    • Maintained consistent quality and high accuracy when preparing identical dishes every day
    • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food
    • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports
    • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
    • Resolved customer disputes with tact and professionalism
    Clerk Sep 2013 to Jun 2015
    Stop And Shop Bristol, CT
    • Smoothly processed incoming orders
    • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
    • Worked closely with front-end staff to assist customers
    • Maintained stock
    Education and Training
    General Studies 2013 Lewis S. Mills High School Burlington, CT, United States
    General Studies 2015 Bristol Eastern High School Bristol, CT, United States
    SMART Certification, Mixology Tunxis Community College Farmington, CT, United States
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    Professional Summary

    I always go above and beyond on tasks given to me. Great customer service. All around good person to work with, a self starter and always set goals to accomplish my duties. A very hard worker. Productive Foreman with 10+ years experience as a lawn service and landscape technician. I've worked as a lead dayporter at a courthouse, operated a concrete line pump and have plenty experience in construction.

    Work History
    Crew Leader, 02/2010 to Current
    Xavier Landscaping Denver, CO
    • Supervised a crew of four employees in multiple project tasks, including general maintenance and lawn services and Landscaping 
    • Operated wide variety of equipment including power saws, grinders,  basic hand tools.
    • Informed supervisors when machines needed major service.
    • Maintained positive relationships with all customers.
    • Provided outstanding customer service.
    • Safely operated mowers, snow blowers, chain saws, electric clippers, sod cutters and pruning saws.
    Concrete Pump Operator Riverside Concrete Pumping Inc Denver, CO
    • Operated equipment to pump concrete and produce concrete materials. 
    • Cleaned concrete pumps at the end of each project to ensure that pumps remained in great working condition and to avoid breakdowns.
    • Used hand tools to change worn cutting tools.
    • Followed company procedures to maintain work environment in a neat and orderly condition.
    Line Worker Watersavers a division of CDI Denver, Co
    Janitorial Services Carnation Building Services Inc Denver, CO
    • Picked orders from inventory locations.
    • Provided outstanding customer service.
    • Maintained positive relationships with all customers.
    • Followed company procedures to maintain work environment in a neat and orderly condition.
    Construction Foreman Consolidated Divisions Inc Sedalia, CO
    • Worked independently in fast-paced environment while meeting productivity and quality expectations.
    • Installed, repaired materials 
    • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
    • Verified and submitted team timesheets.
    Education
    GED: 2008
    Sheridan High School - Sheridan, Colorado
    Skills
    • Fast learner
    • Strong initiative
    • Supervisory experience
    • Operate heavy equipment
    • Great communication skills
    • Bilingual Spanish/English
    • Strong team player
    • Driving commercial vehicles
    • Self starter