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Summary
Highly organized Customer Account Specialist with over 15 years in inside sales. Experienced in Account Management, Project Management, and building relationships with clients. Focused on achieving success by using my skills and knowledge to grow market share.
Skills
  • Account Management
  • Client Focused
  • Relationship Building
  • Active listening skills
  • Project management
  • Effective team player
  • Microsoft Office
  • Flexible Scheduling 
  • Work flow planning skills
  • Time Management
  • Multi-Task Management
  • Strong organizational skills
  • Prioritization
  • Detail-Oriented
Experience
Customer Service Representative Jul 1999 to Current
 Cooper Standard ISG (Lauren Manufacturing) － New Philadelphia, OH
  • Respond to inbound orders, questions and customer inquiries regarding products, prices, availability and credit terms clients in the vehicle and transportation and automotive industry.
  • Review customer prints for material and tolerances to prepare quotes.
  • Work with operations, planners and shipping to ensure parts are developed and shipped on time.
  • Create part numbers, price codes, and routing into system for new parts.
  • Served as primary liaison between customer and multiple internal groups to ensure clarity of goals, quality, and deadlines are met.
  • Delivered exceptional account service to strengthen customer loyalty.
Production Worker - Line Leader Mar 1992 to Dec 1998
 Handy Harmon/Epic － Dover, OH
  • Assembled automotive parts including fuel lines and harnesses.
  • Operated Mold Ovens for plastic preformed products.
  • Operated robotics for molded bicycle rims, ice cube trays, and banks.
  • Quality Assurance and used measuring devices including calipers.
Education and Training
Kent State - Excel Computer Class - 2017
Leadership Training provided by Lauren Manufacturing - 2017 
Fred Pryor - Project Management Workshop - 2016
Accountability Training provided by Lauren Manufacturing - 2016
Lean Training provided by Lauren Manufacturing - 2015
TechKnowlogix - Blueprint reading for Manager - 2008
Skillpath - Customer Service Seminars
High School Diploma 1980 Dover High School － Dover, OH
Activites

Lauren Manufacturing

  • Relay for Life Team Member - 2012-2017
  • Loadstar Guidance Classes 
Sunday School Teacher
  • Hope Christian: Pre school - 2nd Grade 2015 - Present
  • First Assembly of God: Pre school 2013 - 2014
This resume is created in 7 minutes.
Summary

Highly enthusiastic customer service professional with 3 years client

Dedicated Account Executive promoting dynamic customer service, issue resolution and relationship building skills. Bilingual and effective at maximizing repeat business opportunities.

Skills
  • Issue resolution
  • Client meetings
  • Excellent communication skills
  • Account management
  • Customer relationships
  • Sales force training
Experience
Cashier Manager / Bowl Bus Inc. - Guaynabo, PR 11/2014 - 11/2015
  • Trained and mentored new cashiers.
  • Maintained work area in clean and neat manner.
  • Built and maintained productive relationships with employees.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
Telephone Operator / Atento Puerto R - Caguas, PR 01/2017 - 05/2018
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Developed new client retention strategies resulting in an increase of over 22%.
    •
    Customer Service Representative / Medicare y Mucho Más (MMM) - San Juan, Puerto Rico 06/2018 - 11/2018
    • Obtained information to resolve customer inquiries.
    • Guaranteed positive customer experiences and resolved all customer complaints.
    • Assisted customers with questions and concerns.
    Finance Specialist / Enium Capital Group - San Juan, Puerto Rico 11/2018 - Current
    • Reached out to customers to verify information and follow up on issues.
    • Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines.
    • Maintained accuracy when reviewing and reconciling the general ledger.
    • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
    • Provided reliable and timely project by project expense, capitalization, amortization and spend data for all departments.
    Underwriter / Enium Capital Group - San Juan, Puerto Rico 12/2019 - Current
    • Conducted comprehensive analysis and evaluated risk to control underwriting loss.
    • Achieved production goals by developing strong underwriting teams.
    • Ensured proper application of agency policies by reviewing, classifying, coding and rating applications.
    • Coded claims forms and mediated disputes between carriers and clients.
    • Submitted up-to-date activity and production logs to agency management for review.
    Account Manager / Enium Capital Group - San Juan , Puerto Rico 03/2019 - Current
    • Identified potential customers and evaluated market potential
    • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers
    • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients
    • Performed frequent customer visits to maintain positive and productive relationships
    • Proactively identified and solved complex strategy problems that impacted sales management and business direction
    • Aided senior leadership by developing sales forecasts utilizing analytics and sales representative feedback
    • Communicated with customers as soon as issues arose to immediately determine a resolution before the problem escalated
    Education and Training
    Colegio Catolico Notre Dame - - Caguas, Caguas, Puerto Rico 2010 High School Diploma
    Universidad del Turabo, Campus principal 2019 Bachelor of Science: Biology
    This resume is created in 7 minutes.
    Experience
    Supervisor Aug 2019 to May 2020
         Flight Trampoline Park － New Britain, CT

    Due to the Covid19 pandemic the New Britain location was forced to close permanently.

    • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
    • Inspected incoming supplies to verify conformance with materials specifications and quality standards
    • Developed positional rotation to support continuous improvement and operator development
    • Host many birthday parties
    • Answered telephone to provide establishment information and take party reservations.
    • Check in all party guests taking and properly storing gifts, coats, cake, food, party decorations and supplies
    • Set tables making sure all supplies are up to standards
    • Talking and joking with guests keeping the party going and fun.
    • Serve food and cut the cake
    • Clean party rooms in a very timely manner for the next party
    Pharmacy Sales Associate Sep 2018 to Aug 2019
         Beacon Prescriptions － Bristol, CT
    • Efficiently processed cash register transactions for new and refilled prescription orders
    • Met regulatory record keeping requirements by documenting pharmacy log with information on prescriptions picked up by patients
    • Assisted pharmacist in daily operations tasks and administrative tasks
    • Regularly completed paperwork and entered prescription and insurance billing information into patient profiles
    • Provided clerical support to all team members to improve efficiency and enhance productivity
    • Deliver prescriptions to patients homes following all federal procedures
    Line Cook/Cashier/Barista Jun 2015 to Sep 2018
         Panera Bread － Bristol, CT
    • Maintained consistent quality and high accuracy when preparing identical dishes every day
    • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food
    • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports
    • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
    • Resolved customer disputes with tact and professionalism
    Clerk Sep 2013 to Jun 2015
         Stop And Shop － Bristol, CT
    • Smoothly processed incoming orders
    • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
    • Worked closely with front-end staff to assist customers
    • Maintained stock
    Education and Training
    General Studies 2013 Lewis S. Mills High School － Burlington, CT, United States
    General Studies 2015 Bristol Eastern High School － Bristol, CT, United States
    SMART Certification, Mixology Tunxis Community College － Farmington, CT, United States
    This resume is created in 7 minutes.
    Professional Summary

    I always go above and beyond on tasks given to me. Great customer service. All around good person to work with, a self starter and always set goals to accomplish my duties. A very hard worker. Productive Foreman with 10+ years experience as a lawn service and landscape technician. I've worked as a lead dayporter at a courthouse, operated a concrete line pump and have plenty experience in construction.

    Work History
    Crew Leader, 02/2010 to Current
     Xavier Landscaping – Denver, CO
    • Supervised a crew of four employees in multiple project tasks, including general maintenance and lawn services and Landscaping 
    • Operated wide variety of equipment including power saws, grinders,  basic hand tools.
    • Informed supervisors when machines needed major service.
    • Maintained positive relationships with all customers.
    • Provided outstanding customer service.
    • Safely operated mowers, snow blowers, chain saws, electric clippers, sod cutters and pruning saws.
    Concrete Pump Operator Riverside Concrete Pumping Inc – Denver, CO
    • Operated equipment to pump concrete and produce concrete materials. 
    • Cleaned concrete pumps at the end of each project to ensure that pumps remained in great working condition and to avoid breakdowns.
    • Used hand tools to change worn cutting tools.
    • Followed company procedures to maintain work environment in a neat and orderly condition.
    Line Worker Watersavers a division of CDI – Denver, Co
    Janitorial Services Carnation Building Services Inc – Denver, CO
    • Picked orders from inventory locations.
    • Provided outstanding customer service.
    • Maintained positive relationships with all customers.
    • Followed company procedures to maintain work environment in a neat and orderly condition.
    Construction Foreman Consolidated Divisions Inc – Sedalia, CO
    • Worked independently in fast-paced environment while meeting productivity and quality expectations.
    • Installed, repaired materials 
    • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
    • Verified and submitted team timesheets.
    Education
    GED: 2008
     Sheridan High School - Sheridan, Colorado
    Skills
    • Fast learner
    • Strong initiative
    • Supervisory experience
    • Operate heavy equipment
    • Great communication skills
    • Bilingual Spanish/English
    • Strong team player
    • Driving commercial vehicles
    • Self starter
    This resume is created in 7 minutes.
    Professional Summary
    Responsible and hardworking  Assembler who can collaborate with a team and produce quality work on tight deadlines. Took a few months off working for a New born and now am eager to get back into the work field.
    Skills
    • Small parts assembly
    • Skilled in final assembly processes
    • Knowledge of metal parts and assemblies
    Work History
    production line operator, 10/2015 to 03/2017
    JVIS – 34401 Harper Ave, Clinton Twp, Michigan 48035
    • Machine Operator
    • Team Player
    • Quality Assurance
    • Standard Operating Procedures
    assembly line operator, 06/2014 to 10/2015
    Faurecia – 42555 Merrill Rd, Sterling Heights, Michigan 48314
    • Cockpit Assembly line
    • Install wire harness, steering column, heating and cooling unit, airbag, glove compartment, navigation and entertainment system, as well as the dashboard, which generally contains the center console.
    • Quality assurance
    • Produced quality parts within the tact time requirement.
    assembly line operator, 01/2010 to 03/2013
    Faurecia – 42555 Merrill Rd, Sterling Heights, Michigan 48314
    • worked all stations for the whole front end assembly process.
    • Quality assurance
    • Improvement Ideas
    • Train New operators
    • Final inspection
    • Safety regulation stations
    • Assisted Line leader when needed
    Education
    High School Diploma: 2003
    Clark High School - Las Vegas, NV 89108
    This resume is created in 7 minutes.
    Experience
    June 2017
    to
    Current
    Nike Beaverton, OR Production Line Operator
    • Operate production machines to meet targets
    • Follow safety protocols
    • Inspect and record quality finished goods
    • Work effectively and communicate in a team environment  
    • Maintain a clean work area
    February 2017
    to
    April 2017
    LUXOTTICA RETAIL SUNGLASS HUT Hillsboro, Oregon Sales Associate

    • Opened and closed the store, including counting product and cash drawer April 2017.
    • Using a Point of Sales system to checkout customers.
    • Operate a telephone and computer for store needs.
    • Kept current on market and product trends to effectively comply with customer needs.
    • Assisted customers in selecting product by actively listening to meet their personal needs.
    • Maintained visuals and displays for the entire store in accordance to merchandizing standards.
    • Explained information about the quality, value and style of products to Influence customer buying decisions.
    May 2016
    to
    October 2016
    Hurtado's Painting Company Portland, Oregon Painter

    • Worked on Painting apartments and houses.
    • Worked as team to complete tasks.
    • Communicating with residents in order to paint the property.
    • Painting property's by certain due dates.
    Education and Training
    2015
    Westview HIgh School Portland, Oregon GED
    Skills
    • Bilingual In Spanish and English
    • Strong communication skills
    • Willingness to Learn and improve
    • Adaptability and ability to work under pressure 
    This resume is created in 7 minutes.
    Summary
    Enthusiastic and honest individual with a great work ethic who generally enjoys learning new objectives and tacklingchallenges in diverse environments. Also to add value to an organization with my skills in the field of sales and customerservice; furthermore enhancing adaptive skills in accordance with any organization with their objectives.
    Experience
    HIBBETT SPORTS Sweetwater, TX Assistant Manager 07/2014 to 06/2015
    • Open/closing duties, main cash handler, and responsible for teams daily performance goals.Push sales and correct training where needed with co- workers.Bringing in sales with the local community, and using relationships with first time customers to make them life longmembers.Responsible for all inventory and money transactions from the customer to the bank.Loss prevention, register and register functions, sales, customer service, merchandizing, hiring, and assistantmanager training had to be completed before the position could be given.
    HIBBETT SPORTS Sweetwater, TX Sales Associate 03/2014 to 06/2014
    • Adapting sales support with product knowledge and focusing on customer service.Weekly truck unloading and paperwork for store inventory.Store layout changes and merchandizing of new and old products.
    ENCORE WIRE McKinney, TX Line Operator 06/2009 to 10/2013
    • Started out as an operator assistant, move up to main operator position after year with company.Main duties was to complete objectives given by orders.Becoming adaptable to keep the machine running throughout shift.Meeting production quotas i had to think ahead, be quick on feet with decision making, and overall keeping me andco-workers working in a safely manner.
    BANK OF AMERICA Plano, TX Financial Center Client Service Rep CurrentTeller/ Leader
    • Effectively process consumer/business transactions.Efficiently manage time and risk to achieving customer satisfaction.Commitment to operational excellence in compliance by protecting the company from any reputational damage.Adapting the resources to educate clients and non clients with the appropriate measures to better suite daily needs.Performing a warm transfer to available platform associates for uncovered client needs in order to achieve personaland financial team goals.Being 100% operationally sound and punctual.Managing risk for associates cash overrides/ checks within limit in a peak day crew of five.
    Education and Training
    HIGH SCHOOL DIPLOMA GENERALMckinney Boyd High, Mckinney, Texasgeneral transferred from Mckinney High to Mckinney Boyd after it was built. Only due to zones.
    Skills
    Assistant Manager, attention to detail, basic, closing, communication skills, client, clients, customer satisfaction, customer service, decision making, financial, focus, hiring, inventory, layout, Loss prevention, Managing, money, Office, peak, quick, quick learner, sales, sales support, sound
    This resume is created in 7 minutes.
    Professional Summary
    Responsible and hardworking warehouse employee who can collaborate with a team and produce quality work on tight deadlines. While projecting a positive attitude. Young and able to learn much as possible and eager to work, grow, and go beyond the standards set. Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible.
    Skills
    • Certified forklift operator
    • Exceptional organizational skills
    • Extremely quick learner
    • Interpersonal skills
    • Team player
    • Vehicle Knowledge
    • Willing to learn
    • Strong willed
    Work History
    Operator Assistant, 05/2018 to Current
     Wrigley – Flowery Branch, GA
    • Packed one line efficiently and accurately in accordance with guidelines and schematics.
    • Performed basic machine set up.
    • Informed supervisors when machines needed major service.
    • Maintained compliance with company standards to perform all maintenance activities.
    • Met production goals by maintaining cost effective levels of spare parts inventory.
    Equipment Operator, 01/2018 to 05/2018
     Carter\'s Distribution Center/Express Employment Professionals – Braselton, GA
    • Operating lift equipments varying from cherry pick forklifts, electric pallet lifts, and to sit down lifts in a safe manner.
    • Picking orders delivered from online customers through a command computer system, then go to that certain location through aisles of boxed goods.
    • Communicating with other equipment operators about the orders and discuss safety precautions.
    • Lifting products up to 70 pounds onto pallets.
    Warehouse Employee/Selector, 08/2014 to 11/2017
     QuikTrip Distribution Center – Jefferson, GA


    • Operate lift equipment to aid in the order.
    • Communicate with my team leaders, supervisors, and warehouse manager about the set orders.
    • Would be relocated around the warehouse to help.
    • Loaded products weighing up to 70 pounds onto trailers for delivery.
    • Loaded and unloaded pieces into boxes for shipment.
    • Moved freight, stock and other materials to and from storage and production areas and loading docks.
    • Stocked, staged and transported goods.
    • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
    Warehouse Associate, 12/2013 to 04/2014
     Bed Bath & Beyond Processing Center – Maysville, GA
    • Use an RF scanner and made sure the products were at a certain location around the loading docks.
    • Communicate with fellow associates and made sure we hit our goal set that shift.
    Line Operator Assistant, 01/2011 to 03/2013
     American Synthetic Fiber LLC – Pendergrass, GA
    • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
    • Aided the operator in making sure we made high quality fiber for our valued customers; checking fluid levels, re-starting the line, then operate a wrapping machine to send off to the customers.
    • Stocked, staged and transported goods.
    • Swept floors and stored equipment at the end of each shift.
    • Worked and safely operated with chemicals.
    Sales Associate, 11/2009 to 01/2011
     Abercrombie & Fitch – Commerce, GA
    • Prepared merchandise for sales floor.
    • Directed individuals to merchandise locations.
    • Accepted and processed returns.
    • Kept work areas clean and neat at all times.
    • Prioritized and accomplished wide range of tasks each shift.
    • Updated computer inventory listings.
    • Worked collaboratively in team environment.
    Waiter, 06/2009 to 12/2009
     La Hacienda – Commerce, Ga
    • Consistently provided professional, friendly and engaging service.
    • Skillfully promoted items on beverage lists and restaurant specials.
    • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
    • Set dining tables according to type of event and service standards.
    • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
    Education
    High School Diploma: 2009
     Banks County High School - Homer, GA
    University of North Georgia - Gainesville Campus - Oakwood, GA
    • Undergraduate student, transferred to Athens Tech to pursue my goal.
    Business/Health & Science Athens Technical College - Athens, GA
    • Attending at Athens Tech, business.
    references
    • Victoria Domineck
    • John Hardaway
    • Todd Whitehead
    • Brian Whitlow
    • Donna Grizzle/ Wrigley's Shift Lead
    This resume is created in 7 minutes.
    Professional Summary
    Exceptional individual looking for a full-time position that allows me to use my skills. Solid background of strong work ethic. I demonstrate high level of ownership and initiative when it comes to my job.
    Skills
    • Creative problem solver
    • Exceptional communication skills
    • Networking enthusiast
    • Persuasive negotiator
    • Quick learner.
    • Self-motivated
    • Trusted key holder
    • Credit card processing
    • POS systems 
    • Shipping and receiving professional
    • Strong client relations
    • Training development aptitude
    • Strategic sales knowledge
    • Works well in groups or alone
    Work History
    Traveling Custodian Mar 2018 - Current
    Sheboygan School District Sheboygan, WI 53081
    • Dry and wet mop floors, entranceways and stairs.
    • Remove, clean entrance mats including vacuuming and shampooing carpets.
    • Take out trash and replace bags.
    • Security check make sure doors are locked, check lights, check boiler and hot water heater running properly. 
    Line Operator Oct 2017 - Current
    Manpower Sheboygan, WI 53081
    • Closely inspected parts & inventory to ensure they were clean and free of contaminants. 
    • Observed all safety policies and procedures.
    • Pick orders and scanned to be sent to assembly department for assembly.  
    • Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
    • Work order through  well known business Curt G. Joa
    Customer Service May 2015 - Oct 2017
    Werner Electric Supply Sheboygan, WI 53081
    • Built long-term customer relationships with customers.
    • Communicated with vendors regarding back order availability, future inventory and special orders.
    • Managed wide variety of customer service and team lead tasks to resolve customer issues quickly and efficiently.
    • Learned, referenced and applied product knowledge information.
    • Load/deliver, check in merchandise, and inventory management. 
    Inside Sales Mar 1989 - Jan 2015
    Honold & La Page Inc Sheboygan, WI 53081
    • Answered customers' questions regarding products, prices and availability.
    • Checked in merchandised, inventory, stocking, mail & tracking, delivery for commercial/residential and purchasing.
    • Emphasized product features based on analysis of customers' needs.
    • Maintained friendly and professional customer interactions at all times.
    • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
    Sales Associate Mar 1994 - Jul 2016
    Menards Sheboygan, WI 53083
    • Answered customers' questions regarding products, prices and availability.
    • Communicated sales promotions to customers to grow average customer account size.
    • Maintained friendly and professional customer interactions at all times.
    • Unloaded, rotated, stocked merchandise and kept area clean and organized .
    • Wrote sales contracts for orders obtained and submitted orders for processing.
    Education
    Associate of Applied Science: Accounting Lakeshore Technical College Cleveland, WI 53015
    Accomplishments
    • Data management using business systems
    • Forklift
    • Multitask
    • Supply chain, inventory and logistics

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