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Summary

As a Veteran with over 20 years of service, I have a proven track record in Program Management, Auditing, Customer Service, and Environmental Health and Safety . I am a versatile, motivated and team-oriented professional that demonstrates a superior degree of leadership, managing and mentoring. I have accomplished this in all types of settings, the largest being over 630 civilian personnel. I am an expert in reviewing and ensuring regulatory and policy are updated and disseminated to the appropriate section.

Skills
  • Customer Service
  • Effective Time Management
  • Auditing
  • Project Management
  • Compliance Management 
  • Quality Assurance
  • Conflict Resolution
  • Document Management
Experience
Container Salvage Company Inc Goose Creek, SC Program Manager 05/2017 to 07/2018
  • Oversaw Quality Assurance and the Safety Programs. Collected data and secured a budget for the next up coming project. 
  • Saved $6K on acquiring the local fire department to preformed mandatory yearly training instead of using a 3rd party contractor.
  • Monitored safety and security procedures and proper use of equipment and material. Actively promote safety process and correct any safety issues.
  • Implemented and manage continuous improvement activities, including but not limited to effective corrective and preventive action programs, internal audits and training Quality personnel.
  • Developed and maintained a comprehensive self-assessment audit plan considering risk areas, operational processes and management reporting.
  • Provided input on key decisions and strategic plans by evaluating ongoing program data.
  • Performed in-depth analysis to help solve diverse problems with program implementation and operations.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Requisitioned office supplies,  submitted payroll, performed recordkeeping and tracked time cards for all departmental office employees.
  • Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
  • Strengthened audit control practices by implementing planning techniques and tests for speedy discovery.
Booz Allen Hamilton North Charleston, SC Program Support Specialist 01/2014 to 11/2015
  • Maximized customer satisfaction by greeting over 120 customers daily and resolving any service issues promptly.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Provided process and empirical analysis related to the development, test, and implementation of software systems, including, application software, utility software, development software, and diagnostic software.  
  • Leveraged a technical background and expertise to perform in all phases of quality assurance, including documentation.
  • Created Standard Operating Procedures(SOPs) for 5 different sections. 
  • Supported code reviews, financial reviews, and quality assurance plan for  the government furnished equipment (GFE) and client software combined image.
  • Managed quality communication, customer support and product representation for each client.
  • Assisted customers by answering questions and solving problems.
  • Evaluated accounting controls on a frequent basis in order to assess and devise potential improvements.
United States Air Force North Charleston, SC Fleet Maintenance Manager 10/2008 to 10/2013
  • Coordinated with military and civilian counterparts, brief leadership on day-to-day operations, secured vehicles and equipment in excess of $2.8 M.
  • Developed and execute annual financial and operating plan and managed the operation with integrity to meet or exceed the Business Plan targets.
  • Determined when to dispose of used vehicles and equipment and directing the preparation of vehicles for termination of lease assignment.
  • Organized to service each business division while maintaining and improving overall operational and departmental efficiencies.
  • ‪Determined serviceability and condition and establishes repair priorities for 720 diverse vehicles and equipment worth $31M.
  • Hand selected out of 4 managers to forward deploy to Afghanistan to set up and managed the 1st Vehicle Maintenance building valued at $1.5M.
  • Reviewed distribution center workloads with other departments, coordinating with the schedulers and planners.
United States Air Force North Charleston, SC Maintenance Manager 12/2006 to 10/2008
  • Evaluated methods and procedures for 8 Logistics Sections and reported changes to staff at all levels. 
  • Directed tools inspection for 6 Individual Tool Kits ($40K) each, Identified and corrected accountability problem, protected 59 C-17 aircraft worth $11B with zero foreign object damage (FOD) mishaps.
  • Managed and maintained 720 vehicle and equipment technical orders as a Technical Distribution Officer for the squadron.
  • Attention to detail resulted in a zero discrepancies during a Wing Audit with the program lauded as Outstanding.
  • Deployed to Transit Center at Manas, Kyrgyzstan managed the Logistics Compliance Assessment Program inspection (LCAP) for the Logistics Readiness Squadron.
  • Completed 180 spot inspections and identified and corrected 25 major discrepancies.  LCAP inspection resulted in an “Outstanding” Compliance rating.
  • Ensured all General Service Administration (GSA) Vehicles were serviced with minor maintenance according to the contract.
Education and Training
Bachelor of Science: Business Management 2016 Limestone College, North Charleston, SC
Vehicle Maintenance School 1993 Air Force, San Antonio, TX
Leadership School 2006 Air Force NCO Leadership School, Pensacola, FL
Certified Scrum Master/Quality Assurance 2015 Booz Allen, North Charleston, SC
Project Management 2017 Training Solutions, North Charleston, SC
Microsoft Access 2017 Training Solutions, North Charleston, SC
Visio 2017 Training Solutions, North Charleston, SC
OSHA 10 General Industry Certification: OSHA 2017 360 Training, North Charleston, SC
Certification: Lead Auditor 2018 BSI, Chicago, Il, USA

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Summary
Fast-learning, energetic, and dependable individual seeking to obtain and secure a job within the healthcare field. Excellent team player and communicator. Enthusiastic about caring for others and working in a professional environment while I pursue a degree in nursing.
Skills
  • Patient/family focused
  • Calm and level-headed under duress
  • Quick problem solver
  • Enthusiastic caregiver
  • Strong time management skills
  • Excellent interpersonal skills  
Experience
May 2017
to
Current
Wilco Properties Rochester, NY Maintenance Technician
  • Property Maintenance
July 2015
to
Current
Lissak Properties LLC Brighton, NY Maintenance Technician
  • Property maintenance
August 2012
to
Current
Argyle LLC Properties Rochester, NY Maintenance Technician
  •  Property maintenance
December 2011
to
June 2012
Strong Memorial Hospital E.D. URMC Rochester, NY Unit Support Assistant
  • Patient transport
  • Patient hospitality
  • Transporting equipment, materials and supplies throughout the E.D.
September 2012
to
Current
Pittsford/ Gardiner Park Associates Pittsford, NY Maintenance Technician
  • Property maintenance 
June 2009
to
August 2012
Rochester Wealth Management Rochester, NY Maintenance Manager
  • Property maintenance 
May 2002
to
April 2009
Elmira Automotive Detailers Elmira, NY Car Wash Attendant
  • Washed, waxed and buffed the exterior of vehicles
  • Vacuumed car interiors to remove dirt and debris
  • Cleaned upholstery and surfaces.
Education and Training
2003
Southside High School Elmira, NY High School Diploma
2020
Monroe Community College Rochester , NY, Monroe Associate of Science: Liberal Arts/Health Science Liberal Arts-Health Related A.S. in progress

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Profile
Multi-lingual experienced Engineering manager/Deputy maintenance manager and Product manager, with excellent interpersonal and project management skills. Action-oriented with strong ability to communicate effectively with technology, executives in an organisation, and business audiences.
Advanced knowledge of EASA PART M and EASA PART 145 and in-depth understanding of continuous airworthiness management & aircraft maintenance technical and operational aspects.
Key Skills
  • Project management
  • Change management
  • Cross-functional team management
  • Staff training and development
  • Skilled negotiator
  • Calm under pressure
  • Work flow planning 
  • Recruitment and training
  • Focus on diverse responsibilities
  • EASA PART M/PART 145 knowledge 
  • Procedure development IT skills.
  • Airworthiness Management System AMS (advanced).
  • AMOS (Advanced).
  • AMASIS (Confirmed).
  • Programming Languages: (SQL, Access, C, C , Objective-C, VBA, python) Advanced.
  • Auto-cad (advanced).
  • Catia V5.
  • Pro-engineer (Advanced).
  • Matlab (Advanced), OS (Win/MacOS/Linux) (Advanced), Office (Advanced) Formation.
  • Procedure development
  • Multi-unit operations management
  • Contract management
  • Systems implementation
  • EASA management experience
  • Troubleshooting and problem solving
  • Natural leader
  • Quality assurance and control
  • Decision-making ability
  • Safety-oriented
Professional Experience
Engineering & Security Manager 02/2014 to Current Airlines Maintenance Company (AMC AVIATION) Paris, France
  • Planning, preparation and launch of aircraft maintenance performed on the MRO sites in accordance with Part 145 and according to customer's work orders or contracts
  • Managing team of 3 professionals 
  • Managing MCC activities
  • Definition of the approved data & procedures necessary for the scope of practice of the MRO
  • Checking that these data are made available in the technical library, amendment management
  • Implementation of corrective actions requested by the Quality Assurance
  • Distribution of client's documents and record keeping
  • Writing and submitting to the authorities the request for exceptional authorizations on behalf of the operators and according to the operator's agreement
Deputy Maintenance Manager 02/2014 to Current Airlines Maintenance Company (AMC AVIATION) Paris, France
  • Ensuring that all maintenance including the correction of defects is performed based on the approved data and the organisation's procedures
  • Implementing corrective actions requested by the Quality Assurance
  • Managing operational ramp activities and line maintenance in external maintenance sites
  • Managing a team of 25 professionals
  • Determination of the cost and pricing of proposals and bids
  • Evaluating and managing sub-contractors and suppliers
  • Deciding and launching of subcontracted work outside AMC as well as checking the compliance of subcontracted work within the organisation
  • The preparation and launch of aircraft maintenance performed in accordance with Part 145 and according to customer's work orders or contracts
  • Ensuring the level of competence, the number and availability of manpower resources
  • Ensuring initial and continuous technical training (maintaining skills and qualifications) and the training schedule
AMS Product Manager 02/2015 to Current Airlines Management and Consulting (AMC AVIATION) Paris
  • Identification of potential markets
  • Developing a plan to optimize return from potential markets
  • Commercial negotiations and sales of ERP AMS
  • Contract negotiations
  • Exhibitions management and attendance
  • Marketing planning and management
  • Managing AMS implementation for new customers
  • Training new customers on the new ERP procedures
  • Management of change
  • Creating customer support platform and hiring a support team
  • Managing customer support 
Deputy Engineering Manager 02/2013 to 02/2014 Airworthiness Management Company (AMC AVIATION) Paris, France
  • Continuous airworthiness management of one A330-300, one B737-500, and  two B747-400 in accordance with EASA PART M
  • Aircraft transition manager for three A320 in Estonia
  • Mid lease inspections (records & physical) of one B737-800 & three A320 on behalf of SMBC
  • Managing the implementation of AMS maintenance pack for our newest clients instead of their old software (AMASIS)
  • Managing the AMS maintenance pack client support
  • Managing support of our Part-145 approved line maintenance facilities at CDG/ORY
Aircraft Transition Manager 02/2012 to 02/2013 Aeroconseil - AKKA Technologies on behalf of AIRBUS SEOT Toulouse, France
  • Complete recovery & delivery of two A340-300 on behalf of Airbus in Rio de Janeiro
  • Complete recovery & delivery of 5 A340-500 on behalf of Airbus in Singapore
  • Complete recovery & delivery of one A340-500 on behalf of Airbus in Bordeaux
Continuous airworthiness management engineer 02/2011 to 02/2012 Airworthiness Management Company AMC Paris, France
  • Complete recovery for two B747-400 & one 737-300
  • Continuous airworthiness management of two A310-300 & three B737-300 in accordance with EASA PART M
  • Elaboration & update of a Maintenance Program for two A310-300
Continuous airworthiness management engineer 02/2010 to 02/2011 Enhance Aero Engineering Paris, France
  • Continuous airworthiness management of seven Embraer ERJ145
  • Phase in of new A/Cs in AMOS software
  • Setting up processes of AD & SB follow up in accordance with EASA PART M
  • Study & analysis of AD (EASA, FAA, ANAC) & SB applicable to Embraer ERJ135/145
  • Integration and initialization of AD & SB into AMOS
Certifications
  • EASA Form 4 holder as Deputy maintenance manager & Engineering manager
  • Approved EASA PART M training
  • Approved EASA PART 145 training
  • Approved B747-400 General familiarization
  • Approved A320 family General familiarization
  • Approved A350 General familiarization
  • Approved Human factors training
  • Approves SMS training
  • Approved CDCCL level 1 & 2 training
  • Approved EWIS training
Languages
English (Fluent, TOEIC score=980), French (Mother tongue), Arabic (Mother tongue), Portuguese
Computer Skills
Airworthiness Management System AMS (advanced), AMOS (Advanced), AMASIS (Confirmed), Programming Languages: SQL, Access, C, C , Objective-C, VBA, python, Office (Advanced)  
​

Academic Background
Master of Science: Aviation Maintenance 2012 BORDEAUX1 University - IMA Merignac Bordeaux, France

Master in Aviation Maintenance engineering Major in ASA (Avionics Systems & Aviation maintenance).
Aviation maintenance engineering 2010 BORDEAUX1 University - IMA Merignac Bordeaux, France Licence in Aviation maintenance engineering.
Mechanical engineering 2005 Suez Canal University (Egypt) Portsaid, Egypt Mechanical engineering studies.

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Professional Summary

Dependable worker that is well-versed from materials management to head project supervisor. With a diverse work supplemented by some managerial experience, can be a great asset to every company. Resourceful and quick thinking person who can change paradigms from a perfectionist to a deadline driven one as needed. Can improve overall employee performance by applying strong leadership skills and setting the standard. Committed to high-quality customer service and has a relentless work ethic. 

Skills
  • Works well with or without direct supervision
  • Efficient time manager
  • Close attention to detail
  • Superb problem solver
  • Quick Hands-On learner
  • Exceptional rapport building skill
  • Extremely thorough
Work History
Construction Assistant 04/2018 to Current
 North Forest Office Space - Rochester Office – Pittsford, NY
  • Studied plans for each job to gain an understanding of the materials, tools and work required.
  • Provided accurate measurements and estimates for all projects.
  • Collaborated with subcontractors to ensure smooth work flow and efficient organization operations.
  • Performed extensice preventative maintenance on client suites to increase overall efficiency and customer satisfaction
  • Prepared and cleaned construction sites by removing debris and laying plastic sheeting to avoid unnecessary collateral damage
  • Attended weekly safety meetings to ensure daily job safety.
  • Trained by company experts to maintain a very high standard of customer satisfaction
  • Repaired wiring, plumbing, equipment, and machinery.
  • Communicated operational issues and changes to supervisor on regular basis.
  • Tracked income, labor and expenses via google spreadsheets, and generated weekly reports.
  • Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
Property Maintenance Manager 04/2013 to Current
 Longpoint Landscaping and Contracting – Rushville, NY
  • Responsible for creative design ideas for prominent client projects
  • Performed initial client relations in Assessments in order to begin project research
  • Trained, coached, and Men mentored employees resulting in noticeable performance improvements
  • Worked closely with the owner in order to maintain a high quality work in regards to overall project completion
  • Exceeded company objectives with innovative ideas to exceed customer expectations
  • Completed several remodels including all carpentry, vinyl flooring, drywall, and painting jobs as needed
  • Also performed thorough cleaning and basic Sanitation
Delivery Driver / Warehouse Manager 06/2012 to 01/2018
 Choice Refreshments – Fairport, NY
  • Supervised a small warehouse, delivering to over 300 client across Rochester
  • Lead warehouse logistic improvements to advance operational efficiencies
  • Received, unpacked, and stocked deliveries from multiple inventory suppliers
  • Verified products against quantities on daily packing list
  • Packed orders from fill sheets based on previous sales and prepped for shipment
  • Redirected shipments on enroute in response to called in customer service requests
  • Foster positive working relationships with clients by resolving problems and eagerly answering various inquiries
Education
High School Diploma 2015 Pittsford Mendon High School - Pittsford, NY

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