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Professional Summary
  • Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.
  • Experienced in scripting and providing white glove service by thoroughly evaluating and correcting different hardware and software issues.
  • Hands-on professional with expertise in graphic design, art direction, web development and project management with background
  • Experienced in management, customer service, sales ,policy development and staff management.
Education
Bachelor of Arts: Advertising 2016 Universidad Iberoamericana - Santo Domingo, Dominican Republic
Associate of Arts: Communication Design 2013 Chavon Escuela de Diseno - Santo Domingo, Dominican Republic
Bootcamp: Computer And Information Systems Security 2020 Turn To Tech - New York, NY
  • Coursework in Linux, Microsoft , cisco networking systems, security fundamentals, Networking and programming fundamentals.
  • Received education in automation network and application penetration testing, attack frameworks and ethical hacking skills through offensive security cycles.
Skills
  • Application support
  • Staff education and training
  • Knowledgeable in Mac systems
  • Desktop support
  • Data entry
  • Skilled in TCP/IP and WAN
  • Windows 10 & Windows Servers
  • Linux
  • iOS & Android
  • Javascript
  • HTML
  • CSS
  • Network Fundamentals
  • Troubleshooting
Work History
Tech Services Supervisor 05/2019 to Current
Staples Manhasset, NY
  • Worked with Sales Manager to resolve operation & sales problems, to streamline operations and provide exceptional customer service.
  • Developed team communications and information for team meetings.
  • Supervised tech associates in providing excellent customer service to customer requiring assistance for technological Equipment issues.
  • Received training and certification from staples to represent brand, explain technical functions of mobile devices and guide product selection by customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Production Lead 04/2018 to 05/2019
Staples Manhasset, NY
  • Accountable for the overall quality and timeliness of the production of graphic signage
  • Resolved conflicts and provided solutions in a professional manner to the satisfaction of clients
  • Forecasted resource needs and allocated assigned resources to assure completion of established objectives within budgetary and scheduled guidelines.
  • Managed Copy Center staff and production of internal printing needs.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
Print Associate 12/2017 to 04/2018
Staples Manhasset, NY
  • Executing copy and print Solutions through a plethora of mediums including  wide format, NFC, etc..
  • Utilized high attention to detail to ensure quality print orders.
  • Provided excellent customer service in a fast-paced environment.
  • Communicated effectively with team members to document requests and comply with company procedures.
  • Advised customers on more creative approaches to produce the materials being compiled .
Assistant General Manager/General Manager 03/2015 to 12/2017
A&R Marina Lubricantes Santo Domingo, Dominican Republic
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Regularly updated computer systems with new pricing.Managed accounts payable, accounts receivable and payroll.
  • Prepared program operating budgets, budget reports and other financial performance reports.
  • Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
  • Maintained up-to-date account distribution information.
  • Coordinated upper management's market visits and key account calls.
  • Created market and customer-specific marketing solutions for managed brands.
Junior Web And Graphic Designer 02/2013 to 11/2014
Staff ICOM Santo Domingo, Dominican Republic
  • Developed and maintained company style guide.
  • Designed and printed online interactive sales and marketing collateral.
  • Designed and printed online interactive sales and marketing collateral.
  • Developed templates for e-newsletters, presentations and reports.
  • Designed unique print materials, including advertisements, brochures and logo designs. Planned and produced marketing materials, including catalogs, handbooks and charts.
  • Conceptualized, planned and executed original designs for a wide range of website properties.
  • Defined new approaches to complex design problems.
  • Used and contributed to style guides and other design documentation to maintain coherent information and interaction design patterns.
Customer Service Representative 04/2008 to 02/2009
DISH Network Santo Domingo, Dominican Republic
  • Processed  transactions each day in a timely manner.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.​
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
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Professional Summary

Dependable manufacturing supervisor bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills and ability to increase profits and reduce costs.

Professional profile
  • Fourteen years management experience.
  • Strong leadership abilities.
  • Bilingual- fluent in English and Spanish.
  • Ability to multi task.
  • Self motivated.
  • Excellent organizational and team skill.
  • Ability to work in a fast environment.
  • Detail-oriented
  • Extremely quick learner.
  • Active listening.
  • Time and cost management.
  • strong quality knowledge.
  • Ability to meet critical deadlines.
  • Microsoft word, excel, power point, M outlook, windows.
  • Ability to increase profits.
  • Creative problem solver
  • Exceptional communication skills
Work History
11/2018 to 02/2019
Production Supervisor Harvey Industries Inc. Londonderry, NH
04/2011 to 08/2017
Production Supervisor Affordable Interior Systems Inc. Leominter, Massachusetts
  • Supervised over 150 employees in five different departments paint ,packing and assembly.
  • Created and updated department work instructions and reports on a regular basis.
  • Plan daily schedules, organize workflow and prioritize sales order to meet customer expectations.
  • Conducted interviews for hire new employees.
  • Maintain label cost and submit weekly label plan.
  • Increased productivity by 8% or more in each department annually.
  • Enforced and maintain safety rules as well as company policy.
  • Developed and maintained strong and clear communication whit employees.
  • Lead or participate in numerous improvement projects , kaizen, 5s and monthly before and after.
  • Performed annual performance reviews of all employees.
  • Created and implement new processes to make assembly and packing increase man parts per hour.
  • Trained and mentored newly hire cell lead and group leaders.
  • Maintain timekeeping and personal records.
  • Developed production board for visual management.
  • Escalated safety and quality issues and initiated remedial actions promptly.
  • Addressed all personnel issues promptly and professionally.
  • Drove daily production activities with effective communication and leadership.
  • Successfully managed production activities so all orders were shipped on time.
09/2017 to 05/2019
Operations Manager Victory Food Services The Bronx, NY
  • Managed over $3.5 million dollars in inventory and 125 employees in a 65,000 square foot food distribution warehouse.
  • Reduced operating budget by 30% and miss pick by 75% by implementing new policies and procedures.
  • Ensured all warehouse personnel were properly trained and certified on equipment, including forklifts and pallet movers.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Handled employee conflicts in the most efficient manner and while following all company procedures.
  • Implemented and enforced all policies and procedures for the entire logistics department.
  • Forecasted manpower requirements based on daily workload and company targets.
  • Responsible for time card time card approval.
  • Enforced the on-time shipment of products to create exceptional customer experiences.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Ensured consistent management of inventory levels and fostered product loss control.
  • Set project timelines and kept teams on task to complete milestones according to schedule.
  • Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public.
10/2006 to 01/2011
Dyno Technician Supervisor Moveras, LLC Salem, NH
  • Responsible for supervised 75 employees, training and equipment maintenance.
  • Test transmission line pressure shift point response down shift and converter lockup.
  • Test valve and solenoid current resistance and Continuously monitors all critical parameters.
  • Diagnostic testing procedures and edit shift files for customized testing.
  • Responsible for print full post test data analysis, graphing and replay function.
  • Test modern and late transmission, set up by make, model and year.
  • Responsible for shipping paperwork.
  • Conducting daily production and safety meetings.
03/2002 to 08/2006
Team Lead/Production Endicott & Colby Lawrence, Massachussets
  • Lead forty team members in Gillet packing line.
  • Responsible of the entire production and training process, setup and schedule.
  • Ensure machine are working proper for safety and functionality.
  • Motivated workers to enhance production quantity and the same time maintain high productions standards.
  • Make sure all product are label and good to shipping.
  • Ensure that work materials are present as when needed.
Education
High School Diploma Adelinda Seijas - Dominican republic
Certifications


  • Lean manufacturing Principles
  • Haccp Certified.
  • Leader Effectives training.
  • Preventive controls for human foods certified.
This resume is created in 7 minutes.
Objective

Creative business professional who facilitates optimal customer satisfaction through interior design.

Skills
  • Outstanding customer service and relationship development
  • Adaptable & Organized
  • Highly responsible and reliable
  • Exceptional multi-tasker
  • Adobe InDesign, Photoshop, and Illustrator
  • Color and material application
  • Visual product development
  • Drafting
  • Photography
  • General business experience and invoice generation
  • Hospitality experience
  • Resolution-oriented
  • Understanding of marketing and customer buying trends
Experience
CEO, Designer | 08/2016 to Current
Miws Swimwear - Los Angeles, CA

Design swimwear, set up company structure, and marketing. Collaborate with models, photographers, and stylists to effectively elucidate the Miws brand and merchandising standards. Set up meetings with manufacturer and fabric supplier to produce the product. Continuously research market competitors and industry trends to identify potential new products and services. Formulated a comprehensive business plan complete with clear and actionable sales goals and targets.

Spa & Retail Manager | 11/2017 to 03/2020
Delano South Beach - Miami Beach, FL

Managed Ciel Spa, the fitness center/program, and the gift shop in this luxury hotel. Balanced my work to oversee these three departments by doing the buying, managing the invoices and inventory, maintaining budgets, hiring and training employees, scheduling employees, submitting payroll, handle guest requests and concerns, creating service menus and specials, develop marketing plans, and many other tasks to make sure that service standards for the company are met. I also designed all visual merchandising for the spa and gift shop.

Actress/Model/Brand Ambassador | 03/2013 to 09/2017
Wunder Agency - Beverly Hills, CA

Acted in commercials, music videos, and major movies. Modeled for clothing companies, magazines, trade shows, runway shows, and catalogs. Fit modeled for a clothing company. Have built a social media with thousands of followers, and use it to help market other companies and their products.

Production Manager | 01/2013 to 12/2015
Clothing By Frenzii - Los Angeles, CA

Managed wholesale customer accounts. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for the wholesale customers quickly and efficiently. Updated and managed inventory. Was a fit model for the clothing. Printed out patterns for the clothing to be sewn, and oversaw production. Active in providing insightful input in company meetings.

Education and Training
University of Mississippi - Oxford, MS, USA
Bachelor of Arts
Theater Arts, 2010

Emphasis in Costume Design.

FIDM - Los Angeles, CA, USA
Associate of Arts
Product Development, 2012

Fashion, Textiles, Retail, and Computer Aided Design courses.

New York Insitute of Art + Design - New York, NY
Interior Design Qualification Certific
Interior Design
This resume is created in 7 minutes.
Summary
Skilled mortgage professional with 9 plus years sales experience including upper management roles that oversaw both production and operations staff.  
Highlights
  • Business Development
  • Customer Relations
  • Proficient in excel reporting 
  • Training and Development
  • Sales Management
  • Recruiting
Accomplishments
  • Originated over $240,000,000 in loan volume in 2016 as VP of Production
  • ​Helped lead company to become one of the top loss mitigation refinance lenders in the U.S. in 2015
  • ​Highest producing loan originator at 1st Alliance in 2010, 2011 and 2012
Experience
Sales Manager 04/2017 to Current Citizens Bank West Hartford, CT
  • Analyze borrowers financial and credit information to effectively confirm borrowers ability to repay the loan
  • Actively managed and train a team of loan officers to hit monthly goals and objectives​
  • Develop and maintain client base through marketing and community involvement
Vice President of Production 01/2015 to 04/2017 1st Alliance Lending East Hartford, CT
  • In charge of development and growth of production and processing staff
  • Forecast and execute monthly sales for executive team
  • Train team leaders and mortgage staff on sales, compliance and lending guides
Production Manager 01/2014 to 01/2015 1st Alliance Lending East Hartford, CT
  • In charge of setting executing daily/monthly goals for the team
  • Helped team of loan officers structure deals and develop customer base
  • In charge of hiring and developing a team of loan officers
Senior Loan Officer 05/2009 to 01/2014 1st Alliance Lending East Hartford, CT
  • Analyze borrowers financial and credit information to effectively confirm borrowers ability to repay the loan
  • Ensured exceptional client experience by overseeing loan process from origination through closing
  • Generate leads through marketing and developing third party relationships

Education
Bachelor of Science: Finance 2009 Stonehill College Easton, MA, United States Student athlete as a member of the hockey team