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Professional Summary
Hospitality professional with 2 years in five-star hotels, and over 6+ years of extensive customer service experience. 
Skills

Exceptional Interpersonal Skills

Time Management Skills

Service-Oriented

Flexible Schedule

Efficient Multi-Tasker

Extensive Hospitality Background

Work History
Bellman Aug 2017 - Current
The Jeremy Hotel West Hollywood, CA
  • Escorted incoming hotel guests to rooms
  • Assisted guest with hand luggage, and offered information pertaining to hotel services.
  • Clarified features of room and operations of hotel facility.
  • Paged guests in lobby, dining room, οr οthеr раrtѕ οf hotel.
  • Delivered messages and conducted household service tasks.
  • Investigated and prepared incident reports.
  • Picked up articles for laundry and wash services.
  • Conveyed to guests аbουt premises and local areas.
Door Greeter Dec 2016 - Apr 2017
Four Seasons (Beverly Wilshire) Beverly Hills, CA
  • Welcoming guests upon arrival
  • Opening the hotel doors for guests
  • Escorting guests to the hotel lobby for check in
  • Assisting guests with their luggage, tagging it, and sending it the appropriate room
  • Provide guests with directions, recommendations, and information about the city and its attractions
  • Facilitate house car
  • Handle all guest interactions with the highest level of hospitality and professionalism
Pool and Beach Attendant May 2015 - Nov 2016
Four Seasons Palm Beach, FL
  • Provide guests with water, spritzing, and towels
  • Setting up and tearing down chairs and towels in the pool deck and beach area
  • Adjusting umbrellas to fit guests needs
  • Provide guests with full pool, beach, and water sports orientation.
  • Assist with personal accommodations for guests around the pool deck and beach
  • Pass hourly amentities (cold towels, frozen grapes, water spritz, etc.)
Production Technician May 2014 - May 2015
ServPro Pompano Beach, FL
  • Set up staging area and equipment for each project.
  • Leave jobsite with a clean and orderly appearance.
  • Ensure clear two-way communication with crew chief and other technicians (especially regarding customer needs and concerns).
  • Perform end-of-day/end-of-job cleanup and breakdown.
Customer Service Staff Oct 2010 - Apr 2013
Publix Stuart, FL
  • Maintained an atmosphere of enthusiastic customer service.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Education
High School Diploma: May 2012
Martin County High School Stuart, FL

Completed coursework towards Hospitality: Hospitality May 2014
Valencia College Orlando, FL

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Professional Summary

Test and Mechanical Technician with over 3 years conducting complex testing, improvising procedures and recommending modifications to engineering designs to ensure quality of final products. Dedicated team player with electro-mechanical expertise and ability to operate multiple machines simultaneously in a 5s environment. Skilled at set up of specialized test equipment for non-routine assemblies and systems, developing process improvements to increase production efficiency.


Key Accomplishments:

  • Developed electronic logging system to increase production from 6-12 to 45-50 tests per day.
  • Collaborated with Mechanical Engineer and Department buyers to create tooling process and RFI system to provide correctly calibrated tools to support and execute critical operations.
  • As Safety Representative, identified job hazards and helped department proactively fix issues, resulting in lowest occurrence of incidents in Spacex. 
  • Trained departments on new tooling process, increasing production efficiency and accuracy.
Skills
  • Mechanical Assembly
  • Expert Final Assembly Processes
  • Electro-Mechanical systems
  • System Troubleshooting
  • Electro-mechanical Testing
  • Blueprint Interpretation
  • Engineering Design Testing
  • COPV Testing
  • Mechanical Measuring Equipment
  • High Pressure Testing
  • Hydraulic Systems and Mechanisms
  • Qualified Safety Representative
  • Soldering
  • Shimming
  • Quality Control Analysis
  • Lean Training Certified
  • Fuel Systems
  • Crane Safety Certified
  • FOD Safety trained
  • Tests Engineering Support
  • Operational Tests/Fault Isolation
  • Microsoft Word, Excel
Work History
Propulsion Technician Spacex - Hawthorne, CA 04/2018 - 01/2019
  • Performed Testing and assembly of propulsion tanks for the Dragon 2 "Crew Dragon" spacecraft
  • Handled Troubleshooting, identifying software problems and repairing electro-mechanical systems to component level
  • Maintained Cleanroom Environment to ensure tests were performed free of pollutants
  • Set up tooling and flight assemblies for EB welding.
  • Maintained precision cleaning of flight hardware using a variety of chemicals
  • Tested propulsion tanks before closeout and over wrap
  • Conducted COPV Pressure Testing, Vibration Testing, and Acoustic Testing
  • Performed leak checking welds and tanks multiple times throughout build
  • Borescoped COPV tanks and other flight assemblies
  • Acted as Safety Representative for "Dragon Propulsion Tanks" Department identifying JHA's and making department safest with lowest occurrence of incidents at SpaceX.
  • Created tooling process used by department and company to request and kit specific tooling needed for various operations.
  • Produced Power Point training presentations for performance of critical flight operations.
  • Operated and created sequencing for robotically controlled Gimbal cart used for COPV testing.
  • Used Cranes and other lifting equipment to integrate large parts together.
  • Maintained and handled troubleshooting for manual and automated pressure panels.

Pressure/Mechanical Testing

1.) Proof/Auto Frettage

2.) External Leak testing on Composites and titanium & inconel tanks.

3.) MAE Testing (Modal Acoustic Emissions) on titanium tanks.

4.) Bubble Point Testing

5.) Expulsion Testing on pressure vessels

6.) Hydrostatic Burst testing Qualification Tanks

7.) Static Load and Static Flow Testing

8.) Cycle Testing

9.) Gimbal Cart Robotic Testing

Assembly Technician Moog Aircraft Group - Torrance, CA 10/2017 - 02/2018
  • Inspected and tested components, assemblies and power tools for Troubleshooting and repair of servo motors.
  • Operated and tested gear towers via servo and stepper motors.
  • Used Dial indicators, calipers, micrometers, and other tools for precision measurements.
  • Meshed and corrected gear patterns
  • Performed Shimming
  • Assembled Hydraulic Actuation Gear Towers
  • CraneVeyor Corp. Crane Safety Certified
  • Closely inspected parts to ensure they were clean and free of contaminants.
  • Drilled and bored holes of different sizes in various materials.
  • Executed the entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
Production Technician Zodiac Water & Waste Aero Systems - Carson, CA 10/2015 - 02/2017


  • Executed the entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
  • Tested Electrical components such as solenoids and PCB circuit boards for proper function.
  • Troubleshooting and repair of electro-mechanical systems.
  • Built containers and packed parts in accordance with detailed packing specifications.
  • Performed Hi-pot and Dielectric testing
  • Inspected and tested components, assemblies and power tools, Repairing any malfunction.
  • Designed and tested water actuation systems.
  • Improved testing efficiency, implementing process that increased testing capabilities from the 1 test at a time to 4.
Education
Mechanical Engineering Long Beach City College - Long Beach, CA Currently Pursuing
Associate of Arts: Business Los Angeles Harbor College - Los Angeles, CA 2018
Diesel Technician: Diesel Technologies Universal Technical Institute - Long Beach, CA 2018

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Summary
Motivated, reliable professional with strong work ethics, great communication skills,  outgoing personality and great attendance history.
Highlights
  • Effective Multitasking
  • Operation Monitoring
  • Product Inspections
  • Quality Control
  • Health and Safety Regulations
  • Manufacturing Processes
  • Entered Data in Lims
  • Daily use of SAP
  • Daily use of DeltaV operating systems
  • Active member and area lead on BBS safety team
  • Valid TWIC card
  • OSHA Certified
  • Delgado Community Collage Maritime and Industrial Fire Fighting Training
  • Texas A&M Hazardous Waste Operations and Emergency Response Training
  • Texas A&M Oil Spill Control - Tactical and Operations Level Training
  • BasicPlus CPR , AED , and First Aid for Adults Training
Experience
08/2019 to Current
Inside Sales Representative Diamond Oil Field Supply Belle Chasse, LA
  • Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
  • Used digital and telephone approaches to generate sales leads.
  • Contacted new and existing customers to discuss how to accomplish needs with specific products and services.
  • Quoted prices, credit terms and other bid specifications.
  • Utilized mathematical skills to calculating amounts, negotiating prices and setting up contracts.
  • Conducted business to business telephone sales.
  • Gathered information on sales and service issues to provide effective resolutions.
04/2018 to 06/2019
Dock Operator SGS Petroleum Service Corporation Baton Rouge, LA
  • Load and unload ships and barges with various type of product
  • Operate dock cranes to hook hoses to barges and ships
  • Line up valves and pumps for proper operations
  • Fill out proper paperwork and Inspections of vessels
  • Monitored process indicators, instruments, gauges and meters to identify problems and reported findings to lead man
08/2008 to 05/2017
Senior Production Technician Monsanto Luling, LA
  • Operated production unit
  • Caught and analyzed samples
  • Entered certificate of analysis into database
  • Filled out a variety of permits: job safety checklist, hot works, confined space, elevated work and fall plans
  • Load and unload railcars and tank trucks
  • Decontamination of process equipment
  • Set up safety retrieval devices
  • operated forklift
01/2001 to 07/2008
CNC Machinist Hydril Company Westwego, LA
  • Operated CNC lathe
  • Read drawings and blueprints
  • Threaded various types of connection for tubing, casing, couplings and accessories
  • Peen blasting
  • Swedge ends of casing
  • Inspect dimensions on finished product
Education and Training
2000
High School Diploma: General Studies John Ehret High School Marrero, LA, United States
2000
High School Diploma: Machinist Cullier Career Center Marrero, LA, United States

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Professional Profile
Extremely results-driven specializing in; all phases of production, shipping and receiving activities, performing well in high-pressure environments, effective team building, and providing quality customer services to customers and stakeholders. My natural leadership abilities and exemplary problem-solving skills complement my ability to streamline and improve operational processes and derive exceptional results.
Additional Core Competencies
  • Leadership 
  • Delegation 
  • Training 
  • Time-Management
  • Microsoft Outlook 
  • Microsoft Word and Excel for Reporting 
  • Certified Forklift
  • Certified Hydraulic Stacker 
  • Pallet and Drum Jacks
  • OSHA Compliance
  • Inventory Control 
  • Product Merchandising 
  • Shipping and Receiving BOL's
Summary of Qualifications
Production Team Lead 09/2016 to Current Goodwill of Greater Washington Fairfax, VA
  • Assign, guide, coach, and train one or more teammates as needed sustaining production and retail operation.
  • Assist with maintaining proper staffing and adequate merchandise as it relates to the budget.
  • Assist management with interviews, train, and instruct new employees in such a manner, as to develop full working potential and company compliance.
  • Reporting and various administrative duties. 
  • Evaluate and determine product value.
  • Maintain production tallies.
  • Build and maintain internal company and external customer satisfaction.
  • Uphold safe work practices in support of a safety culture through awareness and observation; assist in safety training of employees; reports any potential hazards or accidents.
  • This position has supervisory responsibility for donation attendants and retail staff.
  • Completion of Aspiring Managers Program 1/25/17  
Utility Lead 01/2011 to 07/2016 KeHe Distributors Breinigsville, PA
  • Receive, store, and distribute material and products within the distribution center using a forklift, pallet jack, high-reach and other heavy equipment.
  • Delegate and assign various tasks throughout warehouse to a team of thirteen to provide workflow efficiency.
  • Fill work orders and/or product requests and distribute items for customer processing.
  • Compile worksheets or tickets from customer specifications, prepare parcels for mailing and maintain inventory control.
  • Performed quality control checks to ensure assigned tasks are carried out or escalate to the appropriate level.
Production Technician 01/2011 to 12/2010 RR Donnelley Breinigsville, PA
  • Set up, adjust and operate a variety of auxiliary binding machines containing several cutting heads, control surfaces or other attachments (inkjet, mailing devices, and case making) to produce a complete bindery and finishing unit that processes printed sheets into final books, catalogs, manuals, directories and other various products.
  • Inspect equipment for safety issues.
  • Reviewed work orders to ascertain materials or components.
  • Performed other diverse warehouse functions utilizing various equipment and hand tools.  
Recycling Technician 03/2003 to 11/2007 AERC Recycling Solutions Allentown , PA
  • Extraction of mercury and other metals from various waste management companies.
  • Operate fork truck, drum dumpers, drum and pallet jacks.
  • Handling of hazardous waste, including identification, labeling, storage, and management in accordance with all regulations and internal safety requirements.
  • Unload trucks, unpack lamps and stage lamps for processing.
  • Assure compliance with applicable environmental, health, OSHA and company safety regulations.