Quality Assurance Manager resume examples

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Skillful Quality Assurance Manager resume

Angela Thomas
Professional Summary

Talented office professional with experience in Quality Assurance, Human Resources, and Administrative Assistant duties. Extremely organized and detail oriented with the ability to manage multiple tasks without losing focus of priorities and deadlines. Many years of customer service experience and skilled in effective communication with a focus to develop positive working relationships to promote teamwork, development, and growth.

Skills
  • Excellent written and verbal communication
  • Excellent organization & attention to detail
  • Strong work ethic
  • Quality Assurance experience (Life Sciences)
  • Knowledge of Regulatory requirements
  • HRIS/Benefits Administration experience
  • Proficiency in spreadsheets, databases, and software
  • Good analytical & problem solving skills
  • Training experience
  • Ability to maintain confidential information
  • Ability to work with minimum supervision
Work History
Senior Field Quality Assurance Specialist, 02/2018 to 09/2019
DHL Supply ChainSouthaven, MS
  • Support the site's General Manager and customer by maintaining a work environment focused on safety, quality, collaboration, and teamwork to make the customer successful
  • Ensure safety, security, regulatory and Distribution Supply Chain guidelines are being followed
  • Review and analyze information and product specifications to determine regulatory compliance with regards to products handled and services performed at the site
  • Manage licenses, including new submissions, tracking renewals and expiration dates, and postings at the site
  • Educate and train employees on Life Science Standard Operating Procedures, Work Instructions, and Quality Standards to ensure compliance with local, state, federal and regulatory authorities
  • Update Work Instructions and Standard Operating Procedures
  • Maintain Quality records and ensure records are readily available upon request
  • Monitor site performance (KPI's) for compliance with Supply Chain and Life Science requirements as well as contractual agreements
  • Prepare routine monthly reports using Excel spreadsheets and project management software
  • Initiate and provide support to staff working on Corrective Actions and Preventive Actions
  • Assist with Regulatory, Internal, and External (customer and 3rd party) audits
  • Maintain effective communication between the customer, General Manager, Quality Manager, and all employees
Human Resources, Benefits Associate, 05/2014 to 02/2017
Shelby County SchoolsMemphis, TN
  • Provide assistance to employees in the largest school district in Tennessee with HR Benefits and Compensation
  • Manage benefits, retirement, leave of absence and support the Compensation department
  • Provide customer service to active and retired employees as walk in customers, by phone, and email
  • Manage the district's HRIS data base and vendor databases simultaneously
  • Serve as liaison between employees and vendors
  • Manage billing accounts and reports
  • Manage personnel data and manual files
  • Verify eligibility for benefits and certify documents for Social Security and retirement
  • Assist with audits and projects
  • Assist with planning and coordinating employee awards and recognition
  • Serve as backup front office receptionist as needed
  • Perform all clerical functions including answering phones, emailing, faxing, filing, and copying.
HR Administrative Assistant/HR Benefits Assistant, 01/2014 to 05/2014
Shelby County SchoolsMemphis, TN
  • Perform Administrative support to the HR Director and HR departmental staff
  • Served as first point of contact in fast-paced HR office with approximately 15,000 active and 10,000 retired employees
  • Perform all clerical functions including answering phones, emailing, faxing, copying, and filing
  • Manage incoming and outgoing mail
  • Order and distribute office supplies
  • Manage departmental emails
  • Schedule and coordinate meetings, interviews, and travel arrangements
  • Ensure compliance with local, state, and federal requirements
  • Maintain a neat and orderly office lobby
  • Perform other duties as assigned
Licensed Cosmetologist, 01/1997 to 01/2014
Self-employedMemphis, TN
  • Provide client focused customer service to salon clients for over 19 years
  • Manage licenses, financial records, and reporting for taxes
  • Manage client profiles and track service history
  • Establish and maintain effective and respectful relationships with staff
  • Establish and maintain good business relations with critical vendors to the business
  • Maintain safe, clean, and orderly work areas at all times ensuring proper sanitation of tools and equipment
Human Resources Representative, 10/2002 to 11/2003
Exult, International PaperMemphis, TN


  • Manage HRIS database to ensure accurate and timely entry of employee status changes and qualifying events
  • Support the HR Manager and assist with benefits and pension inquiries/verifications
  • Document and escalate payroll issues for severance pay, garnishments and court orders
  • Attend weekly staff meetings with management to drive continuous improvements in the department
Accounts Specialist, 06/1998 to 08/2000
Fritz Corporation, FedExMemphis, TN
  • Manage International customer accounts with high volume shipments to U.S
  • Provide customer service to inquiries and resolve issues in an efficient and timely manner
  • Process high volumes of invoices using data entry and classification codes to help expedite transport through U.S. Customs and Clearance
  • Audit high volumes of invoices for accuracy to prevent penalties and fines being assessed
  • Lead trainer for new-hire and temporary employees on job functions
  • Create and maintain filing system for documents
  • Manage department faxes and electronic imaging of documents
Education
University of Memphis - Memphis, TN
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Job-winning Quality Assurance Manager resume

Scottie Crump
Professional Experience
JavaScript Teacher 09/2019 to Current Tech Talent South Charlotte, N.C.
  • Teach modern JavaScript Application Development with ES6 syntax and ReactJS.
  • Provide career guidance to students.
  • Code review student projects.
Quality Engineer 08/2019 to Current Slalom Build Charlotte, NC
  • Create bugfixes.
  • Review and write unit tests.
  • Redesigned a System-level Testing framework resulting in test case numbers greater than 20 reduced to less than 10.
Web Development Teacher Assistant 01/2019 to 07/2019 UNC Charlotte Charlotte, NC
  • Provide guidance to students learning HTML, CSS, JavaScript
  • Provide guidance to students learning the MERN Stack
Quality Assurance Analyst 10/2017 to 10/2019 Skookum Digital Works Charlotte, NC
  • Lead programming team growth workshops
  • Created automated tests with Python and JavaScript(Selenium, Puppeteer, Cypress.io, Cucumber)
  • Reviewed and wrote unit tests
  • Created bugfixes
Software Developer 02/2017 to 05/2017 Get Our Youth There Charlotte, NC
  • Worked with a startup building a platform designed to help people locate and engage youth organizations and services.
  • Refactored the About and Signup pages resulting in enhanced user experience (UX) and responsive design.
  • Used Angular1, SASS, and Bootstrap technologies during project.
Personal Projects

Youtube Video Course: Client Manager

  • Created Client Address Book Manager using Next.js Wrote Automated UI tests with Cypress

Youtube Video Course: QuickStart: React Testing Library

  • Created demonstration of component testing using React Testing Library

Youtube Video Course: Testing React Feedback Forms

  • Created demonstration of testing an application built with Next.JS
Education
Associate of Applied Science: Computer Networking Technology Davidson County Community College Lexington, NC
  • CompTIA Network+ Certified
JavaScript Application Development Program Tech Talent South Charlotte, NC
Graduate Certificate: Special Education UNC - Charlotte Charlotte, NC
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Experienced Quality Assurance Manager resume

STACY OWEN
Professional Summary

Senior IT leader focused on process improvement and organizational development with extensive experience working with multi-channel retail, technology, healthcare, and insurance companies. Subject matter expert in Software Quality Assurance (SQA) who communicates effectively with people at all levels of the organization, including stakeholders, customers and outside vendors.
   Driven marketing executive with [Number] years experience with Fortune 100 firms. Offers an extensive background in all aspects of marketing and marketing management, easily moving from vision and strategy to hands-on implementation.

Skills
  • Agile Methodologies
  • Testing
  • Software Quality Assurance
  • Cross-Functional Team Leadership
  • Quality Assurance
  • Six Sigma Technology
  • User Acceptance Planning
  • Software Development Life Cycle (SDLC)
Work History
Senior Manager | Process Engineer 01/2011 to Current
Walmart Bentonville, AK
  • Developed the strategy for moving from ad hoc test environments to formalized test environments reducing environment related defects by a third and saving $15MM over two release cycles.  
  • Build, mentor and manage associates on process improvement and SQA  
  • Spearheaded financial management model enabling transparency through process improvement of IT costs and P&L forecasting of $3 billion.  
  • Formalized leadership alignment and organizational readiness approach resulting in successful implementation of financial improvements across people, systems, and processes.
  • Developed, initiated, and oversaw strategic risk assessment improvement program, resulting in improved visibility of over 15K changes to production.  
  • Owned and drove process improvement through efficiencies analysis, decreasing procurement SLA time 10%, or ten business days, ensuring improved reputation of vendor management office.    
  • Consolidated financial data and materials for key leadership meetings.
  • Researched potential investments in [Name] sector.
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
  • Identified risks associated with projects, contract approvals and other client accounting issues.
  • Analyzed projects for capital deployment and helped structure multi-million dollar deals.
  • Created systems to organize municipal bond transactions and sales to strengthen operational efficiencies.
     
  • Budgeted active and proposed projects by accurately determining pricing, margins and risk factors.
  • Reduced operational costs through implementation of [Cost-saving initiative].
  • Provided financial expertise to departments such as human resources and legal.
  • Improved cash flow, retired debt ahead of schedule and built cash reserves into $[Number]+ while controlling costs and improving employee benefits.
  • Analyzed operational performance and efficiency to identify and implement cost reduction initiatives and process improvements.
  • Devised strategies for monitoring, evaluating and tracking operational achievements.
     
  • Recommended investment products and services that were suitable for clients based on their objectives, resources and risk profiles. 
Software Quality Assurance Project Manager 01/2011 to 01/2012
Walmart Bentonville, AK
  • Led cross-functional teams on integration, system and regression testing of SaaS, web, and mobile applications.  
  • Migrated software testers from waterfall to agile methodology, including manual to automated testing mindset.  
  • Automated manual test efforts and increased deployment speed 15% by developing a Software Quality Assurance (SQA) strategy.  
  • Oversaw SQA leads, analysts, and vendors from four countries.  
  • Increased release acceptance 40% by executing strategic test plans with business partners and scrum teams.  
  • Collaborated with cross-functional teams to prioritize, sequence, and estimate duration of QA phases and activities.  
Software Quality Assurance Program Manager | HRIS 07/2009 to 06/2011
United Technologies Windsor, CT
  • Introduced agile testing techniques to SQA team, which resulted in the team being recognized for accelerated test times, from 20 to five days.  
  • Formalized SQA strategy establishing divisional standards, KPI's and procedures, for manual and automated testing.  
  • Built onshore, and offshore, QA team from ground up including recruiting of talent, implementation of new hiring guidelines, and software product utilization.  
  • Partnered with developers to create a continuous state of process improvement for test data methods.
  • Evaluated tools for ITPMO, and set up processes, such as Business Process Management/SBM by Serena, application suites from HP.   
Education
MBA: Business Administration 2019 D'Amore-McKim School of Business at Northeastern University - Boston, MA
Bachelor of Science: Business Administration 1998 Northeastern University - Boston, MA
Certifications
  • COBIT Foundation Certification
  • 2013 OpenText Provision Process Certified
  • 2013 Certified Scrum Master
  • 2012 CTFL, 2012 ACE Certified (Achieving Competitive Excellence)
  • 2009 Borland Certified Silk Test Engineer Certified HP QuickTest Professional 
Affiliations
  • ScrumAlliance.org-current member
  • PMI.org-current member
Additional Experience

Canberra, Meriden, CT, Consulting QA Manager, 2007-2009

Docuware (formerly Westbrook Tech), Branford, CT, QA Manager, 2005-2007

Aetna, Middletown, CT, QA Lead, 2002-2005

Mirror Worlds Technologies, New Haven, CT, QA Lead, 2000-2002

McKesson HBOC, Amherst, MA, QA Lead, 1999-2000

Pfizer, Groton, CT, QA Consultant, 1999

Wonderware (formerly Marcam Solutions, Inc.), Newton, MA, QA Lead, 1998-1999

  • Implemented iterative testing methodology with automated testing. 
  • Converted a waterfall only test team to an hybrid agile model of testing. 
  • Established QA department from ground up: hired, trained, and motivated. 
  • Created and executed automated and manual tests including: smoke, integration, system, regression, and functional in Waterfall and Agile methodologies. 
  • Reviewed and inspected technical, functional, and design documentation. 
  • Analyzed test results, investigated product and platform problems, reported defects, verified fixes.  
  • Provided estimates for projects from inception to implementation.  
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