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Professional Summary

Highly organized, detail-oriented, consistent and versatile with an analytical and disciplined approach. Offering 5 years experience supplying thorough, organized database using technologies to support multinational companies. Abilities to multi-task and prioritize with an excellent work ethic and strength in boosting company morale. A motivated professional ready to launch a career as a Data Scientist or Business Analyst.

  • MySQL, SQL - Queries and Oracle
  • HTML and CSS Knowledgeable
  • Familiar with BASH
  • Microsoft Office including Outlook
  • Strategic planning problem-solving skills
  • Leadership skills
  • Communication skills
  • Works well under pressure
Work History
Quality Assurance Engineer, 10/2016 to Current
Oracle, Inc.New York, NY
Junior Data Analyst II, 05/2015 to 10/2016
S&P Global Market IntelligenceNew York, NY
  • Utilized Microsoft Excel & Outlook, SFDC, RDR and CORE software
  • Used Pivot Tables, VLOOKUPS and formulas for fast analysis in Excel
  • Consistently met deadlines and requirements for all project by recording missing data points
  • Researched company's internal data bases 
Data Entry Specialist, 08/2013 to 05/2015
  • Simon's Hardware and Bath , NY, NY -Processed orders and documented financial transactions, organized and maintained financial records in detailed spreadsheet, entered data entry in software, contacted vendors to follow up on purchases, attended to customer service inquires via phone or email
  • Lemle and Wolff, Inc ., Bronx, NY -Recorded variety of accounts and transactions, invoiced processing, analyzed and developed or modified account systems in excel, generated reports summarizing essential financial data for the use by executives
Bachelor of Science: Mathematics, 2017
The College Of New Rochelle - New York
  • 3.6 GPA
This resume is created in 7 minutes.

Seasoned Quality Control Engineer with solid history of successfully improving the quality of products, optimization and process improvement.  Results-driven, skilled, detail-oriented professional focused on achieving success and increased productivity through improvements in operations, quality, safety and administration. Versatile in manufacturing with 40 years experience in manufacturing from production to continuous improvement projects through hard work and an unfailing work ethic.

  • Knowledgeable of Quality Control Standards
  • Measurement System Analysis (MSA)
  • Preparing PPAP documents 
  • Process certification
  • APQP
  • Lean Principles
  • Kaizen Events
  • IMDS submission
  • ISO/TS Requirements
  • Blueprint Reading
  • Safety - Conscious
  • Detail - Oriented 
Quality Engineer May 2006 to Current
Cooper Standard (Lauren Manufacturing) New Philadephia, OH
  • Routinely oversees continuous improvement projects.
  • Periodically trains new and existing employees on TQMS.
  • Process ECN's with improved operational procedures or work instructions.
  • Prepares PPAP for submission.
  • Represents quality department in APQP meetings.
  • Tracks, reports and trends customer compaints and identifies the root cause and implements corrective actions.
  • Responsible for development and implementions of products and processes.
  • Maintained and enforced a safe and clean working environment at all times.
  • Able to use various measuring devices including calipers, microvu, length gauges and Keyence system.
  • Helped achieve company goals by supporting production workers.
  • Troubleshooted problems with equipment, devices or products.
  • Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
Quality Supervisor Jan 1990 to May 2006
Lauren Manufacturing Company New Philadelphia, OH
  • Responsibe for directing work flow of quality inspections.
  • Handled all customer complaints including dispositions, corrective actions, and implementation.
  • Assisted in development of quality tracking system.
  • Inspected finished products for quality and adherence to customer specifications.
  • Read and interpreted standard operating procedures to complete work in an accurate and efficient manner.
  • Worked with managers to implement the company's policies and goals.
  • Managed quality control and maintained high customer satisfaction.
  • Implemented quality control objectives, actions and procedures to resolve production issues, optimize product reliability and reduce costs.
  • Reviewed the performance of subordinates.
  • Analyzed the accuracy of production, testing equipment and engineering drawings to formulate corrective action plans.
  • Drove team performance through effective training, coaching and motivating of line employees.
  • Monitored and adjusted production processes or equipment for quality and productivity.
Quality Assurance Lab Technician May 1978 to Jan 1990
Lauren Manufacturing Company New Philadelphia, OH
  • Perform test of raw incoming product and released for production use.
  • Performed ASTM testing on rubber compound material.
  • Upheld regulations for safe operating procedures and clean area mandates.
  • Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Maintained clean and organized work areas.
Education and Training
High School Diploma Claymont High School Uhrichsville, OH
Additional Information

Specialized Training from Lauren Manufacturing.

  • Risk Assesment Training  
  • Lean Training 
  • Corrective and Preventive Action Training.
This resume is created in 7 minutes.

IS/ QA Analyst II with 11 years experience in Testing, Implementation, and Customer Support. Detail oriented. Problem Solver. Enjoy challenges and learning. Associates Degree in Computer Information Systems/ AS400. 

  • Detail oriented 
  • Good written communication skills
  • Strong interpersonal skills
  • Problem solver
  • Outstanding customer relations
  • Strong analytical skills 
  • Test case planning and execution
  • Knowledge of SQL query writing
  • Testing Experience in RPG, PHP, JAVA
Activities and Honors
  • Anderson's Activity Committee member 
  • Anderson's Bulldog Award (2017) for a implementing a process which streamline the company's ordering & shipping process.  
  • Anderson Merchandiser's Associate of the Quarter (2013) for customer service and support for Anderson's Internet Operations department
Career Progression
July 2008 to January 2019
Anderson Merchandisers Plano, TX Quality Assurance Analyst l, II
  • Key IS contact for Internet Operations from order processing to shipping- resolved testing, production system issues, and data discrepancies.
  • Led Testing projects from beginning to end
  • Review functional and design specifications to ensure a full understanding of the project
  • Develop, document, and maintain test cases to ensure proper operation and performance of software applications  
  • Perform all aspects of validation and verification, including but not limited to functional, integration, regression, and UAT testing
  • Isolate, replicate, report defects, and verify defect resolutions
  • Identify possible quality issues and work with the project team ensure resolution
  • Develop implementation plans and coordinate roll out/ release schedules
  • Continuously improve QA practices by analyzing missed test scenarios and update the test cases

October 2005 to July 2008
Anderson Merchandisers Amarillo, TX Computer Operator- AS400
  • Monitored the iSeries
  • Set up user profiles, authority levels, and menu access
  • Provided service and support to end users
  • Analyzed calls to determine the nature of the issue, urgency, and directed to appropriate team
  • Logged issues along with proper documentation to reference back
  • Ran EOD processes
  • Generated reports
July 2004 to October 2005
Hastings Entertainment Amarillo, TX Help Desk Technician/Guest Service Specialist
  • Analyzed user needs, technical and non-technical, and then resolved or delegated issues to the appropriate team
  • Monitored store backups to insure successful completions
  • Assisted customers with store issues
  • Process returned products
  • Documented issues to assist future associates with troubleshooting
Education and Training
Amarillo College
Amarillo, TX

Associate of Applied Science: CIS
This resume is created in 7 minutes.
Professional Summary
Qualified Customer Service Representative seeks employment with Advance America. Consistently delivers the first-rate service in a fast-paced professional environment and adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service with over two years of experience in the hospitality industry.Personable and professional under pressure.
  • MS Windows proficient
  • Exceptional communication skills
  • Creative problem solver
  • Quick learner
  • Detail-oriented
  • Excellent time management skills
  • Goal-oriented
Work History
Customer Service Associate, 04/2017 to Current
MDBSHampton, Virginia -
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Actively pursued personal learning and development opportunities.
Quality Assurance Inspector, 03/2012 to 05/2016
Seungwon Ind, Co,. LTDPyeongtaek, South Korea - 031
  • Made sure that products were produced on time and are of good quality.
  • Monitored product standards and quality-control programs.
  • Maintained a necessary level of communications between shifts.
  • Tested products or subassemblies for functionality or quality.
Hotel Front Office Receptionist, 03/2009 to 02/2011
Green House HotelCavite, Philippines - +63 46
  • Greeted and welcomed all hotel guests with a smile.
  • Executed a prompt wake-up call each morning.
  • Answered department telephone calls using correct salutations and telephone etiquette.
  • Greeted, registered and assigned rooms to guests of hotels.
  • Made and confirmed reservations.
Associate of Applied Science: Dental Hygiene, -in progress
Thomas Nelson Community College - Hampton, VA
  • Coursework include: Public Speaking and Composition
Bachelor of Science: International Tourism and Travel Management, undergraduate
Lyceum of the Philippines University, Manila Campus - Manila, NCR, Philippines
  • Coursework include: Communication Arts I & II, ICT in the Workplace, Business Communication in the Hospitality Industry
Completed 81 credits toward BS in ITTM