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You've found it. A visionary B2B digital marketing communications leader with 15+ years of combined experience in life sciences, manufacturing, and financial service sectors. I'm a brand development and management expert who is passionate about driving company growth using compelling content and innovative marketing strategies. Experience in fast-paced, remote workforces who are driving toward developing content that serves; lead generation, sales enablement tools, thought leadership pieces, and key market differentiators, all while tying into one brand voice. If that sounds like it might be a fit, let's connect.

  • Business Development strategist with an entrepreneurial mindset
  • Key contributor to growing organization revenue from $33M-$80M
  • Exceptional ability to develop and present compelling visual and written communications in various formats
  • Generated $26M in leads
  • Positive team player, group collaborator and interpersonal communicator
  • Independent self-starter who can manage multiple initiatives and responsibilities
  • Networker who builds strong professional relationships
  • Relationship builder who loves interfacing with C-suite executives, senior level managers and sales teams
  • Brand development and management expertise
  • Creative director
  • Comfortable working through ambiguous situations
  • Expertise managing $200K-$2M marketing budgets
Digital Content Marketing Manager 04/2019 to Current PayTrace Spokane Valley, Washington
  • Measure and reported on multi-channel marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
  • Develop, maintained and deepened strategic partnerships with agencies, vendors and leaders.
  • Generate and implement marketing plans for ISV's and AE's.
  • Strategize approaches to meet objectives and capitalize on emerging opportunities.
  • Strengthen product branding initiatives by developing communication campaigns, promotional materials, market intelligence information.
Marketing Communications & Brand Owner 08/2016 to Current PayTrace, Inc. Spokane Valley, WA
  • Develop and drive brand strategy. Produce all content to support brand awareness, engagement, and retention. Ensure marketing is on-brand and consistent in terms of style, quality and tone of voice and optimized for search and user experience.
  • Work with business development team to drive revenue through the creation of targeted lists and campaigns. This includes developing sales support material that reflects the brand, clearly articulates the company's value proposition, and provides the information prospective customers need to make a buying decision.
  • Manage PayTrace's publicly facing website.
  • Interpret business needs and work with partners and stakeholders to develop strategies that meet their goals.
  • Identify, create, distribute and manage Bulletins, Press Releases, Blog entries, advertising, and other high-profile external facing communications such as social, blog content, email program, video) to drive maximum brand awareness, consideration, and conversation within the B2B audience.
  • Act as the creative director and traffic manager for all marketing design initiatives.
  • Notable projects: recent blog launch and brand application to our new office building.
Marketing Manager 02/2013 to 07/2015 PayTrace, Inc. Spokane Valley, WA
  • Initiated the brand refresh and ​lead the development for the new PayTrace Logo & trademark.
  • Partnered with the business development sales team to define the sales and marketing strategy. Wrote and designed effective sales communications collateral for a scaling organization.
  • Conceptualized and wrote project briefs to jump start the work of outside vendors and internal stakeholders.
  • Executed marketing initiatives including digital & print brochures, sales sheets, UX/UI branding for desktop and mobile, online advertising, media buys, trade shows, publicly facing website and SWAG.
President/Owner 04/2013 to 02/2014 Kraft Marketing 360 Inc. Spokane, WA
  • Provided marketing strategy and execution for clients.
  • Networked for business development opportunities. 
  • Event management consulting.
  • Conceptualized and drove the brand refresh for PayTrace's publicly facing website. 
  • Provided website consultation, SEO.
Director of Marketing Communications 10/2012 to 03/2013 STCU Administrative Offices Liberty Lake, WA
  • Managed the Community Relations, Advertising, and Research operations, responsible for setting vision and strategy within a $2M annual budget.
  • Served on the Director Management team of 18 which oversaw Leadership Development for the organization.
  • Managed relationships with 17 branch managers and 20 assistant managers to stay in touch with the heart of the member - a concept driver for all STCU programs.
  • Worked with outside agency on a brand architecture proposal for upcoming brand audit.
Director of Marketing 05/2007 to 09/2012 Pearson Packaging Systems Spokane, WA
  • Initiated brand and marketing strategies for a $400K marketing budget.
  • Grew business development opportunities with sales directors for manufacturing and parts divisions.  Sweet Deal campaign generated $1.2M of additional business.
  • M&A - Expanded book of business, product line with acquisition of Goodman Packaging Equipment.  Developed and implemented acquisition communication plan.
  • Implemented and evolved high-impact marketing strategies and campaigns to target new business opportunities.  Robotic Invasion tradeshow booth campaign increased traffic by 68%.
  • Established effective working relationships and mentored marketing team. 
  • Managed national industry trade shows and events.
Communications Manager 05/2002 to 04/2007 Jubilant HollisterStier Spokane, WA
  • Revenue contributor, assisted with sales growth from $33M-$80M.
  • Managed $800,000K marketing budget for Allergy and Contract Manufacturing divisions.
  • Collaborated with Business Development Director and Sales Director on business strategy and execution tactics.
  • C-suite leadership experience including M&A, business strategy, corporate communications, and community relations with key government officials and media representatives.
  • Lead Marketing & Brand strategy for Contract Manufacturing division in national B2B pharmaceutical market.
  • Spearheaded and managed the company's first corporate giving program.
Education and Training
Master of Arts: Organizational Leadership Gonzaga University Spokane, WA, United States
Bachelor of Arts: Public Relations & Asian Studies Gonzaga University Spokane, WA, United States
Activities and Honors

Community Host, Elson S. Floyd College of Medicine

Volunteer, Moran Prairie Elementary

Member, Electronic Transaction Association

Past Member, The Junior League of Spokane

Past-President, MARCOM

This resume is created in 7 minutes.
Professional Summary

I am a self-motivated sales person willing to become experienced in both technical and non-technical, fast-paced team environments. I am excellent with time management skills, when properly brought up to speed. Being very proficient in research of the most-recent products to supply customers with the latest facts, I do not leave customers questioning what they asked. I am successful at cooperating with, as well as contributing to a strong sales team, thus achieving a familial space, as well as meeting company goals, as long as as we all communicate thoroughly and honestly.

  • Strong interpersonal skills
  • Flexible
  • People-oriented
  • Excellent work ethic
  • Respectful
  • Attentive
  • Adaptive Leaner
Work History
Key Holder Associate Jun 2019 - Current
Go! Toys Jersey City, NJ
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
  • Reconciled cash drawer at start and end of each shift, accounting for any errors and resolving discrepancies
  • Assisted customers by answering questions and fulfilling requests
Assistant Manager Nov 2018 - Jul 2019
PAPYRUS Inc. Jersey City, NJ
  • Assessed workloads to meet seasonal fluctuation needs
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Implemented incentive programs for quotative tasks, achieving high positions in competitions with other locations
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Assistant Manager Sep 2015 - Aug 2017
East Meets West Inc. 30 Mall Drive W, Jersey City, 07310, NJ

  • Increased sales volume by adding several more customers to the newly-located territory.
  • Negotiated prices, terms of sales and returns/exchanges.
  • Contacted new and existing customers to discuss how their needs could be met through specific products and processes.
  • Made sure to choose the correct products based on customer needs, product specifications and several alternatives located in the store.
  • Recorded accurate and efficient records in purchase booklets.
  • Met existing customers to review current services and expand sales opportunities.
  • Built relationships with customers and the community to promote long term business growth.
Assistant Trainee Feb 2014 - Apr 2014
Star Cutz Salon 85 Franklin St, Jersey City, NJ
  • Contacted new and existing customers to discuss how their needs could be met through specific products and services.
  • Selected the correct products based on customer needs, product specifications and applicable regulations.
  • Created sales contacts with on- and off-premise accounts.
  • Prioritized tasks and projects to meet tight deadlines.
  • Met existing customers to review current services and expand sales opportunities.
High School Diploma 2014
William Dickinson High School 2 Palisade Ave, Jersey City, NJ, 07307
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Superior skills in developing key client relationships to build brand loyalty and increase sales Energetic, passionate manager with extensive experience in fostering brand growth. Excellent knowledge of luxury retail, high value clients, visual merchandising and editorial images. Exceptionally self motivated individual that thrives in team oriented environments focusing on overall success.. Multicultural background speaking French and Spanish fluently, lived in Paris and Peru
  • Excellent customer service skills.
  • Brand developing experience
  • Developing excellent trustworthy experience with high end clientele
  • Event planning and hosting
  • Partnering with local business and organizations to develop brand awareness
  • Speaking 3 languages fluently.
  • Client relations specialist
  • Marketing savvy
  • Meticulous attention to detail
  • Skilled multi-tasker
  • Self starter and driven
03/2017 to Current
Custom Gown Designer to private clients C Dobbs Boutique Fashion Island, CA

*In charge of creating custom gowns for private clients as well as developing excellent relations with stablished and new clients.

* Assisting in events and trunk shows for designers at the boutique and driving sales. *Assisting in fashion shows hosted by the boutique at different locations. 

*Providing excellent customer service and helping style clients by giving expert and honest advise.

*Acquiring brand knowledge and information about items for sale in the boutique and helping clients better understand the product.

*Helping with fittings and special orders.

*Key holder, responsible for closing and opening the boutique.

05/2016 to 01/2017
Atelier 7918 Newport Beach, California
  • In charge of retaining high-end clients through follow-ups and communication.
  • Responsible for creating content for e mail campaigns targeted to VIP clients such as look books, fashion updates and upcoming events.
  • Created content for Facebook Page and a created VIP program for high value clients In charge of sales and client styling in store.
  • Introduced clients to up and coming high end brands and helped with alteration fittings Researched up and coming trends and designers in order to better inform the client In charge of visual merchandising of the store.
  • Achieved a $35,000 to $40,000 sales goal every month.
  • Key holder, responsible for opening and closing the store.
06/2015 to 10/2015
Fashion Designer VERTIGO Los Angeles, California
  • Created reports for upcoming fashion trends and presented them to design team and buyers.
  • Responsible for reporting to Creative Director on a daily basis.
  • Managed a team of 5 designers to create prints and color palettes for the season.
  • Merchandised showrooms and prepared presentations for department store buyers.
  • Attended sample fittings and communicated to factories all pertinent changes on a daily basis.
09/2014 to Current
Brand Manager AIE Los Angeles, California
  • In charge of branding.
  • Responsible for merchandising presentations and trunk shows.
  • Partnered with local businesses to create sales events and capture a larger local high value clientele.
  • Directed and created editorial photo shoots for marketing.
  • Helped clients with styling to further sales Customer service.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Store merchandising
11/2009 to 08/2014
Owner-Manager JB ATELIER Laguna Beach, California
  • Designed and created a luxury Atelier that catered to the affluent clientele in Laguna Beach, Newport Beach, Corona Del Mar and Laguna Niguel 
  • Achieved a following of high value clients through trunk shows, fashion shows and private events Styled fashion shows and editorial photo shoots
  •  Nurtured relationships with clients Partnered with charitable organizations in high profile events to gain brand awareness.
Education and Training
August 1991
ECOLE DE LA MODE, PARIS-FRANCE Associate degree Fashion Design
Associate of Arts: Fashion Design FIDM Los Angeles, CA, USA
International Studies HARVARD UNIVERSITY Cambridge, Massachutes, USA Fashion Design
May 1987
International Law and Philosophy Masters Program UNIVERSITY OF SAN DIEGO
Master's: International Studies and Marketing International Studies and Marketing
June 1984
B.A: International Studies/Marketing LEWIS & CLARK COLLEGE International Studies/Marketing
Activities and Honors
Friendship Shelter of Laguna Beach Board member - 2 years, International Council of Fashion Designers, NY - 3 years
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Creative professional New-York-based actor and global citizen. Recently enrolled in the Bachelor of Fine Arts in Musical Theatre program at Ithaca College in Ithaca, New York, before embarking on a financial gap year, with plans for re-enrollment at a new institution in Fall 2018. Primarily experienced in customer service positions, with an emphasis on building and maintaining customer-franchise relationships. Filled with a passion for performing that stems from a love and fascination for humanity's need for stories, and a deep belief in the life-affirming qualities of performance. 
  • Poised and charismatic
  • Proficient public speaker
  • Flexible schedule and willingness to adapt
  • Creative and visual teacher and learner
  • Passion for the health and well-being of animals
  • Incorporates feedback quickly
  • Enthusiastic and energized team member
  • Collaboration-friendly and works well in ensembles
  • Adept at customer service duties 

Walter Gloor Scholarship, SUNY Fredonia

Peter Bergstrom Talent Scholarship, Ithaca College

Member of the Albany County District Attorney's Youth Advisory Board

 NAfME All-State Music Competition honoree (mixed chorus), 2015-16

Theatre Association of NY Award for  Best Lead Actor in a Play, Tom in The Glass Menagerie

TANYs Award for Best Ensemble performance in  I Remember Mama

Proud Uncle

Albany, NY
Starbucks / Aug 2017 to Aug 2018

Baristas at Starbucks are expected to individually perform any one of four different and specific in-store roles to run the store as a team. Each relies up cooperative work with the other three, while maintaining singular responsibilities imperative to store function. Emphasis is placed on the value of efficient execution of tasks within time constraints and ensuring the customer satisfaction above all. Former manager Mrs. Jackie LaBoy at .

Customer Service Representative
Glenmont, NY
Marshalls/ Aug 2015 to Feb 2016 This position largely involved cash handling, stocking and inventory, and customer satisfaction and returns.
Brand Representative
Albany, NY
Hollister Co./ Apr 2015 to May 2015 I was hired at Hollister Co. as a Brand Representative to fulfill the familiar customer service duties, with the added task of presenting myself as a positive example of the brands ideal image. I worked here for a short time, before leaving to explore other opportunities due to a miscommunication about my ability to be scheduled part-time.
Bachelor of Fine Arts: Musical Theatre SUNY at Fredonia 2021 Fredonia, NY, United States

3.57 Current GPA

Bachelor of Fine Arts: Musical Theatre (1 year) Ithaca College Ithaca, NY, United States

3.1 GPA 2016-2017

High School Diploma Ravena-Coeymans-Selkirk Senior High School 2016

3.7 GPA

Advanced Regents Diploma

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Professional Summary

Highly skilled Brand Ambassador with a passion for driving sales through marketing initiatives. Strengths include communication skills, knowledge of social media and the ability to influence potential customers through friendly conversation.

  • Exceptional communication skills
  • Quick learner
  • Proficient in cash management
  • Multi-line phone talent
  • Creative problem solver
  • MS Windows proficient
Work History
Brand Ambassador, 11/2018 to Current
Lovepop Inc.Paramus, NJ
  • Managed and stocked inventory of product.
  • Communicated to potential customers about the product value, quality and style.
  • Handled sales transactions, which included using cash registers.
  • Assisted in organizing and stocking merchandise.
Server/Hostess, 10/2017 to 09/2018
Waffle HouseMyrtle Beach, South Carolina
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Sales Associate, 06/2016 to 08/2017
Hollister Co.Myrtle Beach, SC
  • Directed and coordinated marketing activities and policies to promote products and services.
  • Prepared merchandise for sales floor.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
High School Diploma: 2017
Myrtle Beach High School - Myrtle Beach, SC
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Dynamic and motivated professional with record of generating and building relationships. Proficient in content, social media and inbound marketing strategies. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. Skilled, creative and innovative. Able to adapt to changing situations with a solid, diverse and international life background. 

  • Fluent in French (First language)
  • Brand Ambassador 
  • World Traveler
  • Former College Student Athlete
  • Brand development 
  • Decision Making
Work History
01/2016 to Current
Owner - Business Development Next Step Dance Frisco, TX
  • Secured business partnership with Dallas Cowboy's owner Jerry Jones and moved Next Step Dance studio to the new location of the Dallas Cowboys World Headquarters; The Star in Frisco. 
  • Established solid relationship with the Dallas Cowboys Cheerleaders' organization to perform at AT&T Stadium during Cowboys Football games and to be part of the DCC TV Show “Making the Team”. 
  • Expended Next Step Dance by partnering with the Texas Legends; the D-league for the Dallas Mavericks. 
  • Developed marketing strategies focusing on social media and brand awareness that have pulled in a 130% increase in number of students attending the studio over the last 3 years (300 to 750 students).
10/2015 to 02/2018
Department Manager Life Time Fitness Plano, TX
  • Responsible for creating, developing and promoting  the Life Time Tennis Program finishing with 450+ tennis members.   
  • Responsible for providing daily direction, supervision and management of the Tennis Desk and Life Shop operations, coordinating departments.
  • Responsible for all marketing materials, all financials and billing, working to achieve or exceed monthly revenue, contribution margin and EBITA goals.
07/2015 to 08/2017
Marketing Brand Manager Sambuca 360 Plano, TX
  • Developed marketing and promotional campaigns including but not limited to: Red Carpet, Step and Repeat, Event Sponsorships, flash mobs, posters/flyers, video content and website.
  • Manage public relations and VIP events.
  • Increased brand awareness using social media that have pulled in a 20% increase of costumers weekly.
  •  Resident DJ Thursday-Saturday nights.  
07/2013 to 10/2015
Professional Tennis Coach Self employed
  • Professional Tennis Coach on the Women's Tennis Association World Tour.
  • Responsible for all coaching and training of athletes as well as management of travel and tournaments around the world.
  • Players coached: Virginie Razzano (WTA career-high singles ranking of world No. 16, France), Alicja Rosolska (WTA career-high doubles ranking of world No. 33, Poland), Giorgia Pinto (WTA career-high singles ranking of world No. 633, Italy), Alexis Thoma (Former NCAA D1 player, USA).
06/2005 to 08/2007
Professional Athlete Self employed
  • Professional Tennis Player on the Association of Tennis Professionals World Tour.
Spring 2015
MBA: Master of Business Administration Degree
The University of Texas at Dallas - Richardson, TX
  • Concentration in Marketing
Spring 2015
Master of Science: Innovation and Entrepreneurship Degree
The University of Texas at Dallas - Richardson, TX
Spring 2012
Bachelor of Science: Business Administration and Marketing
The University of Texas at Dallas - Richardson, TX
  • Honor: Graduated Cum Laude
  • GPA: 3.7/4.0
  • Graduated from the University of Texas at Dallas with Honor (Cum Laude) Bachelor of Science in Business Administration and Marketing.
  •  Dean's list and Athletic Director's Honor Roll (GPA: 3.67/4.0) at Florida Gulf Coast University NCAA Division 1 for the year 2010.
  • Second Team Position on the Men's Tennis Division 1 All-American Team of the NJCAA for the year 2009 with Tyler Junior College.
  • Second Team Position on the Men's Tennis Division 1 All-American Team of the NJCAA for the year 2008 with Tyler Junior College.  
  • Full Adidas Sponsorship-Endorsement.
  • Member of the National Junior Tennis Team of Belgium,  2005. 
  • Member of the Belgian Tennis Federation, 2001-2006.
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Brand Associate] with over 3 years' experience in Retail and sales. I have been recognized for my outstanding customer service and willingness to help others. 
  • Customer Service
  • Sales
  • Visual Merchandising 
  • Cash Handling 
  • Product Knowledge 
Brand Associate
November 2016
Old Navy Lancaster, Ohio Listened to customer needs and preferences to provide accurate advice. Met incoming customers and provided immediate assistance. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques.
Sales associate
December 2013 to November 2016
Aeropostale Lancaster, Ohio Organized items in visually appealing manner. Provided expert product and service information.
Education and Training
Bachelor of Science : Biomedical Science, 2020 Shawnee State University Portsmouth, Ohio Minor in marketing. Dean's List.
Activities and Honors
Community Care Day: August 2013, 2014, 2015, 2016
Shawnee State University Softball: 2016
-All Academic
-First team all conference 
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Eligibility Specialist offering almost 2 years' experience in Kansas State healthcare insurance. Proven competency in Elderly and Disabled, Long term Care and Family Medical cases. Advanced training in Family Medical for hybrid and PRTF cases.

  • Approachable
  • Flexible
  • Dedicated team player
  • Cheerful and energetic
  • Reliable and dependable
  • Basic computer knowledge

Won “Strong Contributer of the Month” Award in February 2015.

Promoted to Softlines Brand Team Member

Eligibility Specialist 07/2017 to Current Maximus Inc Topeka, KS

Processing applications for the family medical, elderly and disabled as well as consumers in nursing facilities and PRTF facilities for long term care coverage. Gathering information to make sure our consumers meet the qualifications for medical coverage. Sending necessary documents to outside sources as well as nursing facilities throughout the state of KS.

Caregiver 03/2017 to 08/2017 Home Instead Senior Care Topeka, Ks

Worked to improve patient outlook and daily living through compassionate care. Developed strong and trusting rapport with each client to facilitate best care possible.

Warehouse Associate 11/2015 to 03/2017 The Home Depot Topeka, KS Operated powered lift trucks, pallet jacks and forklifts to unload inbound trailers safely. Accuratly and promtly reiceve incoming freight, and process it for the next area. Smoothly run oversize pallets from the inbound side to the outbound side.
Agent 10/2015 to 04/2016 Berlin Wheeler Topeka, KS Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Assistant Manager 03/2015 to 10/2015 Kids Footlocker Topeka, KS

Cashier. Opened and closed the store, including counting cash, opening and closing cash registers. Shares product knowledge with customers while making personal suggestions. Make the customer the number one priority.

Softlines Brand Team Member 09/2014 to 10/2015 Target Topeka, KS

Cashier. Shared product knowledge with customers while making personal suggestions.Always put the customer first. Work as a team member to provide the highest level of service to customers.

Liberal Arts Butler Community College El Dorado , KS, United States

Member of the Cheer team. Coursework in Business, Communications and Psychology. Coursework in Info processing.

Dental Assistant 2019 Penn Foster
  • Exceptional customer service
  • Cash register operations
  • Excellent people skills
  • Able to persuade others effectively
  • Goal-oriented
  • Detail-oriented
  • Adapt to diverse groups

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Personable Administrative Coordinator with six years' experience and success in multi-tasking to meet the needs of staff and visitors. Gifted at prioritizing workload while receiving visitors, handling incoming phone calls and attending to requests made by staff. Respectful and welcoming with an eagerness to help others, which creates an outstanding business atmosphere.

  • Project Management
  • Marketing Events/Support
  • Event Logistics & Planning
  • Expense & Budgeting Reporting
  • Client Relations
  • Corporate Communications 
08/2016 - 05/2018 Office Manager NetApp Inc. | Addison, TX
  • Provide Marketing program support - Pre-event vendor management, track invitations/attendees, event set-up and registration/onsite support. 
  • Monitored vendor pricing and account status to ensure favorable account status and competitive pricing.
  • Organized corporate and office meetings for team members.
  • Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Managed clerical needs of company employees, including copying, faxing and file management.
  • Responded to telephone inquiries from clients, vendors and the public.
  • Represented office personnel and company brand in regular client correspondence.
  • Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.  
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers. Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Coordinated meetings with other department managers and served as main liaison between sales and engineering staff.
  • Provided support for CEO and sales team in managing operation work flow. 
03/2014 - 08/2016 Brand Ambassador Incast Marketing | Dallas, TX
  • Promoted product by providing customers and potential customers with knowledge on the product.
  • Promoted product on social media outlets, including Facebook, Twitter and Instagram.
  • Attended and assisted in promotional events.
  • Collaborated with customer service team members to give outstanding service. 
  • Set up and tore down event sites.
  • Sold products which included using cash registers for cash and credit card purchases.
  • Planned and negotiated media buys, including TV, radio, print and digital. 
  • Implemented and evolved high-impact strategies to target new business opportunities and new markets.
  • Coordinated pre-show and post-show activities at trade shows.

Education and Training
Automotive Technology Columbus State Community College | | Columbus, OH, United States
Personal Fitness Trainer National Exercise & Sports Trainers Association | | Rancho Santa Margarita, CA, United States
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Professional Summary

Knowledgeable and passionate sales/management professional seeking a position in a high fashion company. Charismatic, driven and motivated go-getter with unparalleled people skills. Fast learner who takes initiative to improve the environment around him via better coworker, team, and customer interactions.

  • Sales proficiency
  • Customer service focus
  • Payment processing
  • Hard-working mindset
  • Energetic nature
  • Multi-tasking strength
  • Team player
  • Time management
  • Customer relations expertise
  • Store opening/closing procedures
  • Flexible schedule
  • Interpersonal ability
  • Reliability
  • Relationship building
  • Product knowledge
  • Professional demeanor
  • Team Leadership
  • Sales reporting
  • Goal-oriented
  • Staff management
  • Operations
  • POS/MPOS expert
  • Analytical problem solver
  • Training and mentoring
  • Sales forecasting
  • Self-motivated
Work History
Operations Associate, 07/2019 to 05/2020
Louis VuittonSan Francisco, CA
  • Packaged up damaged goods and shipped these items back to correct supplier.
  • Evaluated performance and policies against metrics.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Managed inventory storage in clean and organized fashion.
  • Completed scheduled audits with efficient and accurate approach.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Picked orders, scanned products and packed boxes.
  • Helped Visual managers prepare new collections.
  • Shipped out orders, repairs and alterations to clients.
  • Helped with sales support on the floor during busy times
  • Maintained good communication with clientele about the status of their orders and purchases.
  • Assisted clients with placing online orders and making repair requests.
  • Assisted clients during special events and parties
  • Handled either opening or closing procedures for the store on a daily basis.
  • Collaborated with client advisors to fulfill client needs and resolve client issues.
Sales Leader, 11/2017 to 07/2019
ExpressSan Francisco, CA
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Developed talent for and developed the personal stylist team
  • Consistently hit and exceeded sales goals by 20% or more.
  • Planned and led three training sessions to promote sales team professional development and sales goal reinforcement.
  • Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Handled inventories, cash and payroll procedures.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Participated in regional and district conference calls in order to improve business.
  • Opened/closed the store at least 4 times a week.
Stylist/Head Cashier/Keyholder, 10/2016 to 11/2017
ExpressSan Francisco, CA
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Stayed up to date with current promotions and offers both online and in-store as to better share with customers
  • Contacted other store locations to determine merchandise availability.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Built relationships with customers to increase likelihood of repeat business.
  • Consistently hit and exceeded sales goals by 75% or more
  • Steamed and ironed fashion items in preparation for clients.
  • Built and composed outfits and ensembles for clients' special events and needs
  • Maintained a running and up to date personal clientele book to ensure continued good relations with repeat customers
  • Received and processed customer payments.
  • Developed standard operating procedures.
  • Worked extra shifts during busy periods to maintain service.
  • Performed store opening, closing and shift change actions.
  • Processed customer returns.
  • Completed purchases using Point of Sale systems and Mobile Point of Sales systems
  • Run/oversee sale segments using PM Reporting/Management tools
  • Assisted on sales floor as needed to maintain service standards..
  • Counted out cash drawers and balanced totals.
Brand Ambassador, 06/2015 to 10/2016
Banana RepublicSan Francisco, CA
  • Prepared merchandise for sales floor.
  • Suggested accessories and complementary purchases.
  • Monitored entrances, exits and fitting rooms for signs of theft.
  • Kept work areas clean and neat at all times.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Described products and services in detail.
  • Assisted customers in selecting items based on needs.
  • Completed purchases using Point of Sale systems.
  • Assisted on sales floor as needed to maintain service standards.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Opened Banana Republic Credit Cards
  • Opened and closed store with a team
  • Opened over 100 Banana Republic Credit Cards in the span of 3 months
  • Opened over 100 Express Credit Cards in the span of 4 months
  • Most $400 plus sales during November/December in store and district (76) at Express.
  • Maintained top sales, most loyalty sign ups and most credit cards opened since January 2017 at flagship location (Union Square) amongst all associates and managers at Express
  • Maintained a top 3 or higher in sales for district and region at Express
  • Maintained number 1 individual ranking in credit cards opened and loyalty enrollment in both district and region for Express
  • Promoted to keyholder and stylist within 4 months of working at Express
  • Promoted to Cashier Lead within 5 months of working at Expresss since working at Express without having a single down month.
  • Promoted to Sales Lead/Manager in less than a year of working at Express
  • Was most efficient CSL in the district (7 stores) in terms of sales volume/loyalty at Express for all of Q1
  • Passed all quarterly audits and inventory audits at Louis Vuitton with high marks
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Determining eligibility for the Medi-Cal/County Medical Indigent Services Program with knowledge of California State Medi-Cal Regulations and CMISP regulations. Call center experience assisting clients signing up for Medi-Cal over the phone with the Cal-Win and MEDS computer systems.
  • Maintains strict confidentiality
  • Knowledge of HMOs, Medicare and Medi-Cal
  • HIPAA compliance
  • Patient-focused care
  • Strong work ethic
  • Deadline-driven
  • Exercises good judgment
  • Planning promotional events
  • Working in a group to achieve goals and meet deadlines.
  •  Distribution of promotional materials
  • A very broad knowledge of film history
  • A passion for the art of cinema


01/1998 to 09/2017
Medi-Cal/CMISP/Cal-Fresh Eligibility Specialist Department of Human Assistance Sacramento, CA

Determined eligibility for a varied population of clients for the Medi-Cal, CMISP, and Cal-Fresh Programs with the methods and procedures for both the State of California and Sacramento County. Authorized benefits from these programs by use of the Cal-Win, MEDS and the AS400 computer applications.

09/1993 to 12/1997
Turner Home Entertainment Brand Manager Video Products Distributors El Dorado Hills, CA

Promoted all lines of product under the parent company of Turner Home Entertainment. This included; New Line Cinema, TNT, TBS, Prism, and ESPN.  created and executed promotional events such as film screenings, sales presentations, and contests.  

04/1991 to 09/1993
Loan Collection Associate Bank of America Sacramento, CA Pursued delinquent payments on Custom Lines of Credit and vehicle loans. Skip tracing. Contacted and maintained communications with customers to collect on delinquent payments or to create payment deferment plans to assist customers.
Education and Training
Bachelor of Arts: Communications Media Production/Film California State University at Sacramento Sacramento, CA
Activities and Honors
President of Sacramento Film Club from 1992 to 1993.
A member of the Friend of the Fox.
This resume is created in 7 minutes.
Class of 2019
Bachelor of Arts: English and Political Science
Boston College - Chestnut Hill
  • GPA 3.45
  • Coursework in English Literature, Communications, and Creative Writing
Class of 2015
High School Diploma:
Bronxville High School - Bronxville
  • GPA 3.67
  • ACT Score 31 (96th Percentile)
Professional Summary
  • Experienced Sales Associate eager to pursue an internship in the media industry
  • Assisted in expanding a startup company in Osterville, MA
  • Worked alongside entrepreneur in sales position
Work History
05/2017 to 09/2017
Sales Associate Details and Goods Osterville, MA
  • Worked directly under owner to create a boutique shopping experience
  • Responsible for creative design of store layout, organization, and day-to-day operations
  • Aided in training new employees
  • Researched new brands, trends, and styles
05/2016 to 09/2016
Retail Sales Consultant Details and Goods Osterville, MA
  • Developed relationships with various designers to create unique shopping events
  • Worked with clients to achieve a personalized shopping experience
  • Maintained a strong social media page to attract new clients
05/2015 to 08/2015
Brand Ambassador/ Sales Associate Ellie Kai Osterville, MA
  • Aided in the development of the brand's social media presence
  • Responsible for creative design during prominent photo shoots
  • Assisted in the fulfillment of online sale orders
  • Collaborated with clients to achieve a custom clothing experience
  • Problem Solver
  • Creative Researcher
  • Team Player
  • Technologically Savvy
  • Effective Communicator
  • Extremely Organized
Volunteer at the Haley House in Boston (2017-Present)
Member of Boston College Big Brothers and Sisters Mentor Program (2016-Present)
Captain of the Bronxville High School Varsity Tennis Team (2014-2015)
President of the Westhab Club Reform Church Chapter in Yonkers, NY (2013-2015)