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Skills
  • Excellent communication skills
  • Reliable and punctual
  • Customer service-oriented
  • Front desk experience
Experience
Veterinary Assistant Jul 2019 to Current
Urban Pet Hospital San Francisco, CA
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries
  • Collected and documented animal information such as weight, size, physical condition and food intake
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal
Pet Hotel Associate Lead Sep 2018 to Jul 2019
PetSmart Daly City, CA
  • Filing medication forms and administering those medications
  • Monitored animals during group play sessions, checking for signs of aggressive or fearful behavior and to prevent biting among dogs
  • Trained and developed new team members in day to day operations and safety practices
  • Completed owner paperwork and obtained all necessary information, including possible allergies, potential aggressive behavior, preferred food type and owner contact details
Sales Associate Nov 2016 to Jun 2018
Babies R Us Colma , CA
  • Recommended merchandise to customers based on their needs and preferences
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Contacted other store locations to determine merchandise availability
  • Answered incoming telephone calls with professional and knowledgeable responses
Sales Associate Feb 2015 to Nov 2016
BevMo! Colma, CA
  • Created attractive displays.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Shared product knowledge with customers while making personal recommendations.
  • Built relationships with customers to increase likelihood of repeat business.
Sales Associate Nov 2013 to Dec 2014
Ross Dress for Less Westlake , CA
  • Worked as a team member to provide the highest level of service to customers.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
Front Desk Manager Aug 2012 to Sep 2013
Xtreme Combat & Fitness South San Francisco , CA
  • Handled all incoming calls and promptly respond to inquiries via email and telephone.
  • Administered and processed payments made by the members, providing them with up to date copies of receipts and/or transactions made by them.
  • Ensured front desk was well attended at all times
Education and Training
High School Diploma 2011 Lincoln Academy Online

This resume is created in 7 minutes.
Summary

You've found it. A visionary B2B digital marketing communications leader with 15+ years of combined experience in life sciences, manufacturing, and financial service sectors. I'm a brand development and management expert who is passionate about driving company growth using compelling content and innovative marketing strategies. Experience in fast-paced, remote workforces who are driving toward developing content that serves; lead generation, sales enablement tools, thought leadership pieces, and key market differentiators, all while tying into one brand voice. If that sounds like it might be a fit, let's connect.

Skills
  • Business Development strategist with an entrepreneurial mindset
  • Key contributor to growing organization revenue from $33M-$80M
  • Exceptional ability to develop and present compelling visual and written communications in various formats
  • Generated $26M in leads
  • Positive team player, group collaborator and interpersonal communicator
  • Independent self-starter who can manage multiple initiatives and responsibilities
  • Networker who builds strong professional relationships
  • Relationship builder who loves interfacing with C-suite executives, senior level managers and sales teams
  • Brand development and management expertise
  • Creative director
  • Comfortable working through ambiguous situations
  • Expertise managing $200K-$2M marketing budgets
Experience
Digital Content Marketing Manager 04/2019 to Current PayTrace Spokane Valley, Washington
  • Measure and reported on multi-channel marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
  • Develop, maintained and deepened strategic partnerships with agencies, vendors and leaders.
  • Generate and implement marketing plans for ISV's and AE's.
  • Strategize approaches to meet objectives and capitalize on emerging opportunities.
  • Strengthen product branding initiatives by developing communication campaigns, promotional materials, market intelligence information.
Marketing Communications & Brand Owner 08/2016 to Current PayTrace, Inc. Spokane Valley, WA
  • Develop and drive brand strategy. Produce all content to support brand awareness, engagement, and retention. Ensure marketing is on-brand and consistent in terms of style, quality and tone of voice and optimized for search and user experience.
  • Work with business development team to drive revenue through the creation of targeted lists and campaigns. This includes developing sales support material that reflects the brand, clearly articulates the company's value proposition, and provides the information prospective customers need to make a buying decision.
  • Manage PayTrace's publicly facing website.
  • Interpret business needs and work with partners and stakeholders to develop strategies that meet their goals.
  • Identify, create, distribute and manage Bulletins, Press Releases, Blog entries, advertising, and other high-profile external facing communications such as social, blog content, email program, video) to drive maximum brand awareness, consideration, and conversation within the B2B audience.
  • Act as the creative director and traffic manager for all marketing design initiatives.
  • Notable projects: recent blog launch and brand application to our new office building.
Marketing Manager 02/2013 to 07/2015 PayTrace, Inc. Spokane Valley, WA
  • Initiated the brand refresh and ​lead the development for the new PayTrace Logo & trademark.
  • Partnered with the business development sales team to define the sales and marketing strategy. Wrote and designed effective sales communications collateral for a scaling organization.
  • Conceptualized and wrote project briefs to jump start the work of outside vendors and internal stakeholders.
  • Executed marketing initiatives including digital & print brochures, sales sheets, UX/UI branding for desktop and mobile, online advertising, media buys, trade shows, publicly facing website and SWAG.
President/Owner 04/2013 to 02/2014 Kraft Marketing 360 Inc. Spokane, WA
  • Provided marketing strategy and execution for clients.
  • Networked for business development opportunities. 
  • Event management consulting.
  • Conceptualized and drove the brand refresh for PayTrace's publicly facing website. 
  • Provided website consultation, SEO.
Director of Marketing Communications 10/2012 to 03/2013 STCU Administrative Offices Liberty Lake, WA
  • Managed the Community Relations, Advertising, and Research operations, responsible for setting vision and strategy within a $2M annual budget.
  • Served on the Director Management team of 18 which oversaw Leadership Development for the organization.
  • Managed relationships with 17 branch managers and 20 assistant managers to stay in touch with the heart of the member - a concept driver for all STCU programs.
  • Worked with outside agency on a brand architecture proposal for upcoming brand audit.
Director of Marketing 05/2007 to 09/2012 Pearson Packaging Systems Spokane, WA
  • Initiated brand and marketing strategies for a $400K marketing budget.
  • Grew business development opportunities with sales directors for manufacturing and parts divisions.  Sweet Deal campaign generated $1.2M of additional business.
  • M&A - Expanded book of business, product line with acquisition of Goodman Packaging Equipment.  Developed and implemented acquisition communication plan.
  • Implemented and evolved high-impact marketing strategies and campaigns to target new business opportunities.  Robotic Invasion tradeshow booth campaign increased traffic by 68%.
  • Established effective working relationships and mentored marketing team. 
  • Managed national industry trade shows and events.
Communications Manager 05/2002 to 04/2007 Jubilant HollisterStier Spokane, WA
  • Revenue contributor, assisted with sales growth from $33M-$80M.
  • Managed $800,000K marketing budget for Allergy and Contract Manufacturing divisions.
  • Collaborated with Business Development Director and Sales Director on business strategy and execution tactics.
  • C-suite leadership experience including M&A, business strategy, corporate communications, and community relations with key government officials and media representatives.
  • Lead Marketing & Brand strategy for Contract Manufacturing division in national B2B pharmaceutical market.
  • Spearheaded and managed the company's first corporate giving program.
Education and Training
Master of Arts: Organizational Leadership Gonzaga University Spokane, WA, United States
Bachelor of Arts: Public Relations & Asian Studies Gonzaga University Spokane, WA, United States
Activities and Honors

Community Host, Elson S. Floyd College of Medicine

Volunteer, Moran Prairie Elementary

Member, Electronic Transaction Association

Past Member, The Junior League of Spokane

Past-President, MARCOM

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Computer Skills
  • Microsoft Office
  • Microsoft PowerPoint
  • Email
  • Microsoft Excel
  • Outlook
  • Web and Social Skills
  • Type 35 words per minute
  • Operating systems (Windows 7,8,9 and 10, chrome OS, Linux and MacOS)
Medical Software
  • MEDI- Verify member eligibility
  • OMNI-Document and open member and provider account
  • Portico- Check Provider Status
  • Truecare-Complete Health Screening & Check member Authorizations
  • Amisys- Check provider statues and also used to process claims
  • NPPES- Used to vitrify a provider
Skills
  • Work independently as well as in a collaborative environment
  • Communication skills – written, verbal and presentation
  • Problem assessment and solving
  • Attention to detail and accuracy
  • Strong Computer skills and knowledge of relevant software
  • Knowledge of clerical and administrative procedures and systems such as filing and recordkeeping
  • Customer service oriented
  • Planning, calendaring and organizing
  • Information gathering and monitoring
  • Flexibility and adaptability
  • Knowledge of operation of standard office equipment
  • Ability to work successfully as part of a team
  • I enjoy a fast paced environment
  • Strong interpersonal skills
Work History
P & M Health Care Consultants Manager//Carbondale , IL//July 2016 to Current
  • Directed work of as many as 50 employees focused on Heath consulting
  • Supported Chief Operating Officer with daily operational functions
  • Implemented marketing strategies which resulted in 12% growth of client base
  • Developed new process for employee evaluation which resulted in marked performance improvements
  • Screened all applicants based on their qualifications and background
  • Pre-screened all resumes prior to sending them to company hiring managers for consideration
GradImages® Brand Ambassador //Based Location //May 2018 to Current
  • Informing large groups of prospective graduates about GradImages and the products and services provided
  • Assisted the photographers by guiding the participants during onsite photo ops
  • Distributed and collected graduate name cards and contact information
  • Organized, setting-up and breaking down event equipment
IlliniCare Health -Centene Corporation Member Service Representative II//Carbondale, IL//March 2018 to July 2018
  • Initiate and respond to telephone and written correspondence with members, providers and/or other insurance carriers within established time frames utilizing current reference materials and available resources.
  • Process correspondence, provide the appropriate level of updates via tracking systems and follow up with the initiating party.
  • Maintain performance and quality standards based on established metrics, including turn-around times.
  • Research and identify any processing inaccuraciesand route to the appropriate team for adjustment.
  • Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement, and call reduction.
Direct Connection Campaign Services Lead Canvasser//Carbondale, IL //October 2018 to November 2018
  • Going door-to-door to share patient services and policy issues of importance to communities with individuals
  • Encouraged civic engagement through voter participation
  • Encourage individuals to get involved in accountability actions by signing up to volunteer
  • Worked with a canvassing partner to complete all turf goals in timely fashion
  • Reporting on daily activities and canvassing results
  • Recruitment and coordination of volunteer canvassers
P & M Heath Care Consultants Administrative Assistant//Carbondale , IL//June 2014 to July 2016
  • Performes Operations, administrative and Clerical tasks
  • Provided general administrative and clerical support including mailing, scanning, faxing and copying to management
  • Perform data entry, filling and scan documents.
  • Answering Call & emails from Clients regarding their inquiries
  • Prepared and modified documents including reports, drafts, memos and emails schedule and coordinate meetings, and travel arrangements for Manage.
  • Processed daily invoices and billed renewed invoices to clients
  • Assisted P & M Heath Care Consultants in the recruiting, hiring and development.
  • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork
  • Assisted in resolving and satisfying client requests and internal operational issues
volunteer leadership experience

Volunteer Coordinator

  • Child Family Health International- Accra Ghana- May 2019 to August 2019
  • Organized and coordinate volunteer schedules
  • Assisted the Volunteer Coordinator with training of volunteers
  • Organized volunteer housing and meal cards
  • Maintained records of volunteers
  • Updated and prepare weekly volunteer packets
  • Attended weekly wrap up meetings with volunteers
  • Assisted with volunteer orientation once a week
  • Attended meetings with the Volunteer Coordinator as needed

Program Assistant - Food Pantry

Victory Christian Center- every Wednesday & Sunday October 2017- December 2018

  • Sorted and stocked food items on shelves, in coolers, in freezer, in warehouse
  • Moved pallets with a pallet jack
  • Provided support and assistance to volunteers
  • Interviewed new pantry guests
  • Checking in pantry guests
  • Shopping with and for pantry guests
  • Entered data
  • Cleaned and trash removal

Food Bank Coordinator

Food Bank CENC Durham NC June 12 2017 to June 20 2017

  • Ensured a high quality service distributing food to people in need
  • Assigned volunteers and community service workers to physically appropriate tasks
  • Continuously improved Food Bank operations and staff/volunteer management
  • Entered client information into computer
  • Received and pick up food from various donors
  • Prepared and delivered food bags to senior and homebound clients
  • Received and pick up food from various donors
  • Maintained food prep/storage areas

Volunteer Coordinator

Boys & Girls Club of Carbondale April 05 2014 to July 26th 2014 ( Every Weekend)

  • Researched and write volunteer policies and procedures, including risk assessments
  • Interviewed and recruited volunteers and ensure they are appropriately matched and trained for a position
  • Organised rotas and provide inductions and training
  • Monitored, supported, motivated and accredit volunteers and their work
  • Offered advice and information to volunteers and external organisations through face-to-face, telephone and email contact
  • Organised profile-raising events to attract new volunteers
Certifications
  • Member Services Training (MST) (CSR)- Illinicare Health
  • Member & Provider Services Training-Illinicare Health
  • Health Insurance Portability and Accountability Act Training- Illinicare health
Credentials
Bachelor of Health Services Administration Florida International University(online)// Miami FL //Expected in May 2021
High School Diploma Bridgeway Academy // Catasauqua, PA
Affilations
  • Member of the National Honor Society Club
  • Member of the Student Leadership Team Club
  • Member of the Future Business Leaders of America Club
Local volunteer work
  • St Francis Xavier Catholic Church June 2004-present( Every weekend)
  • Carbondale Eclipse Weekend Volunteer 2017
  • Southern Illinois University Carbondale- MOVE-IN day August 2018
  • Southern Illinois University Carbondale- MOVE-IN day August 15-16 2019
International/Out of State/ VOLUNTEER WORK
  • Ghana summer 2015- (Renovation project) help painting, brick laying, digging
  • Chicago Cares | June Drive & Outreach for Homeless
  • Champaign Public Library: Access Services - Shelving Volunteer Saturday,
    Sunday, (Weekends Month of June 2019)
Reference

1. Brent Martin

Former Supervisor

Email:

Phone:

2. Dr. Echu Liu

Associate Professor Health Management and Policy

Phone:

3. John White

Current Supervisor

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Professional Profile

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.

Qualifications
  • Exceptional customer service
  • Fast-paced sales experience
  • Effective team player
  • Hardworking and motivated
  • Superior organization skills
  • Display design and visual merchandising
Experience
03/2018 to Current
Brand Ambassador It Cosmetics Denver Area, CO

Servicing Ulta, Sephora, and Macy's throughout Colorado. Driving store sales through servicing guests with exceptional customer service, educating store associates and partnering to increase brand awareness and achieve long term results.  I've been a top salesperson, often exceeding sales goals and winning contests, as well as receiving recognition for customer service. Maintaining in-store visual merchandising and operations for our brand on a daily basis. Planning and executing store events through working with each host store, creating awareness with guests, having guests sign up for the event, and achieving large sales goals the day of events. 

09/2017 to 11/2017
Brand Ambassador GlamGlow Orange County, CA

Traveled to different Sephoras and Nordstroms in Orange County, California, to help build sales for GlamGlow. I achieved this by working in store to provide assistance to guests and lead them to our brand when appropriate, raise brand awareness and close sales. Also by building relationships with store employees, raising brand awareness within store and with clients/guests, and therefore increasing sales for each store week by week and long-term.

04/2017 to 06/2017
Brand Ambassador First Aid Beauty NC

Worked in-store at different locations each day as a brand representative to internally promote and sell skincare to guests. Partnered with each store to help build brand loyalty and awareness, educated associates with training on products. Made visits to Ultas and Sephoras in the central NC area (seven total stores in my territory) to promote and track weekly and monthly sales for First Aid Beauty.

06/2016 to 12/2016
Prestige Manager Ulta Beauty Morrisville, NC Head of Prestige department. Responsible for tracking and driving sales goals, coordinating and scheduling brand events, hiring and training prestige associates and Benefit arch experts, maintaining high standards of cleanliness, updating new fixtures and products, championing customer service as well as loss prevention. Leader in product knowledge and education within the realm of prestige makeup, skincare and fragrance.
10/2014 to 01/2015
Visual Designer West Elm Durham, NC Designed displays to make the store experience interactive and engaging, showcasing products with creativity. Displayed the appropriate signage for products and sales promotions. Organized and located inventory and updated store spreadsheets. Received shipments and maintained a very well organized stockroom.
05/2014 to 06/2016
Prestige Beauty Advisor Ulta Beauty Holly Springs, NC Acknowledged and greeted all guests and offered friendly, prompt and courteous service. Informed guests of current promotions, events, and services within the store. Successfully met or exceeded individual sales and productivity goals. Routinely performed makeup applications, skincare analysis, and product demonstrations with guests. Booked appointments for scheduled special events. Maintained standards of cleanliness and organization within the prestige areas of makeup, skincare, and fragrance.
09/2012 to 08/2013
Buyer/Sales Associate Uptown Cheapskate Apex, NC Completed thorough training on current fashion trends and styles. Sorted through incoming donations to determine what items were of value and on-trend. Designed and dressed mannequins and put together attractive displays for all apparel products. Organized items in visually appealing manner. Met incoming customers and provided immediate assistance, handled customer service interactions.
06/2008 to 08/2012
Shift Leader Panera Bread Apex, NC Greeted and serviced up to hundreds of customers a day, handled customer service from every aspect within the store, trained new employees, efficiently ran store operations, resolved customer service issues as well as situations within the store.
Education
2011
Interior Design East Carolina University Greenville, NC Minor in French
2017
Esthetics Wake Technical Community College Raleigh, NC
  • Chosen for National Society of Leadership and Success, among top percentile