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Skillful Associate Product Manager resume

CRYSTLE CLOUD
Professional Summary
I have experience in event management, project management, product management, marketing, and social media. My diverse skills help me to better understand a company's product, processes, internal and external customers, and how to best communicate and illustrate a marketing strategy. Domestic and International Event Planning Cross-functional Team Leadership Strategic Marketing Planning Website Design and Development Product Launch Planning Online Marketing Certified Project Management Budget Forecasting and Planning Social Media Marketing Search Engine Optimization (SEO) Google/Bing Analytics and Webmaster Tools Email Marketing

Highly ambitious [Job Title] with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments.
Skills
  • Event Planning
  • Strategic Marketing Planning
  • Product Launch Management
  • Social Media Marketing
  • Certified Project Management
  • Search Engine Optimization
  • Email Marketing
  • Budget Forecasting & Planning
Work History
June 2012-Current Marketing Manager | Cloud Media Mix | Austin, TX
  • Work closely with for-profit and non-profit clients to strategically create, implement, execute, and measure marketing strategies to meet their business objectives.
  • Fundraising Event Planning and execution with non-profit to increase donors and increase awareness of brand.
  • Website planning and development to increase client's presence on the Internet, and to further grow their business.
  • Including design, search engine optimization (SEO), content development, lead generation, Google/Bing Webmaster & Analytics, Search Engine Optimization, and content.
  • Digital Marketing and Social Media strategy and best practices to enhance website activity, social media presence, and further promote client's brand awareness with the search engines.
  •  
  • Initiated two key partnerships which resulted in 54% revenue growth.
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Achieved [revenue or departmental objective] by [actions taken] .
  • Responsible for creative design for prominent [project] .
  • Worked directly with [departments, clients, management] to achieve [result] .
  • Analyzed departmental documents for appropriate distribution and filing.
  • Performed initial client assessment and analysis to begin research process.
December 2007-March 2011 Associate Product Manager | Extensis Inc | Portland, OR
  • Collaborated with VP of Products and Services, and Senior Product Managers to create product roadmap, strategy, requirements, pricing, and features using marketing analysis to identify industry problems, changing trends, and competitor product offerings.
  • Worked closely with executive management (CFO, VPs, and Sales Director) to create corporate master product price sheet for over 3000 SKUs offered domestically and internationally using complex formulas in Excel.
  • Complex formulas included product margin, European and Asian economic status, shipping cost, localization of language, and/or bundled product pricing.
  • Successfully led cross functional team meetings with engineers, marketing personnel, and management to execute multiple projects, plan upcoming products, resolve customer product-related issues, and manage multiple project schedules using traditional project management tools ensuring product release on-time and within specified budget for all projects.
  • Managed beta usage of new software product releases; determined participants, acted as liaison between engineering and customers, and directly influenced product improvements.
  • Performed customer analysis to better understand workflow process to create a distinctive, competent software product solution.
  • Design product launch readiness and roll-out plans included creating and monitoring the overall schedule, deliverables for internal and customer training, service delivery, monitoring beta usage of new releases, and tracking/prioritizing bugs and issues.
April 1999-March 2007 Project Coordinator | Intel Corporation | Hillsboro, OR
  • Forecast and managed $500K annual budget for seven event locations domestically and internationally.
  • Created and monitored event timeline, schedules, staffing, budget, and team deliverables.
  • Designed unique event theme with floor plan configuration based on product being presented, and cultural protocols and customs.
  • Identified and analyzed emerging mobile technologies to directly influence developers with Intel's latest mobile devices.
  • Collaborated with executive management, engineers, marketing, and vendors to ensure successful delivery of events.
  • Attended event domestically and internationally to demonstrate Intel Mobile Concept Platforms.
  • Reviewed content and demonstrations being presented by staff members to ensure brand image and consistency of product message.
  • Coordinated shipment of all product, literature, furniture and materials to be used at the event.
  • Showcased and demonstrated Intel's latest mobile concept technology at domestic/international events such as Consumer Electronics Showcase and Microsoft WinHEC Technology Forum to create awareness and preference for the next generation of Intel mobile concept technology.
  • Partnered with domestic and international external vendors to develop product usage models and graphic images for latest products and collateral materials.
  • Created inventory management process for Intel Mobile Concept Platforms.
  • Managed incoming requests from Intel worldwide as well as PR and media.
  • Identified customer needs to ensure they had the correct concept product for their presentation, managed assets regarding how and where they were being presented, and ensured correct message was being communicated.
Education
Bachelor of Science: Business Management and Marketing University of Phoenix
Project Management Certification: Portland State University
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Job-winning Associate Product Manager resume

NICOLE K. AMEND
Professional Summary

Collaborative, versatile, and strategic project and change manager, committed to continuous operational improvement. Comprehensive background includes people leadership, project management, curriculum development and training, change management, client relations, operations and customer service management, teaching, service design, writing, editing, marketing, consultative sales, human resources, and nonprofit executive leadership.

Career Experience
Manager of Operations / Corporate Business Partner, 01/2016 to Current
KinderCare Education Portland, OR
  • Internal operations management consultant, strategic initiatives; support multiple departments to define, develop, and implement programs in three distinct lines of business over ~1300+ locations
  • Provide change management and communication expertise to promote maximum adoption of initiatives
  • Encourage seasonal, people-centric approach to operations and business management
  • EXAMPLE NUMBERS OF SUCCESSFUL INITIATIVES TAKEN THROUGH FAA FRAMEWORK
  • Develop and implement project and change management approach and discipline within corporate departments
  • Serve as internal operations management consultant for company initiatives, providing overall guidance and support within established project and change management framework
  • Work with project teams to integrate change management, communication and field adoption activities into project plans
  • Partner with department leaders and work stream owners to revise processes, change scope, and/or alter communication to improve field and family experience
  • Provide planning consultation and logistics expertise on cross-team requests and projects
  • Anticipate issues and implement contingency plans; support successful data gathering and implementation plan development
  • Develop a deep understanding of various end-users to ensure seasonal and realistic approach to implementation plans
  • Document best practices in partnership with business partners
  • Develop and implement structured change management approach and methodology for projects and change efforts
  • Establish and maintain rapport, credibility and trust with team, corporate office, and field partners
  • Lead efforts to scale processes, improve information flow and communications, and build sustainable and intuitive mechanisms on behalf of field and families
Coach and Management Consultant, 04/2008 to Current
Independent-Freelance Portland, OR and Remote
  • Independent coaching practice specializing in business operations, holistic life coaching, freelance writing and content development, and theater performance
  • 100% referral rate from clients over 12 years operating
Implementations Manager, 10/2012 to 01/2016
InsideTrack Portland, OR
  • Project manage new and expanding accounts and services; Direct cross-functional team (internal and client) to integrate coaching, training services and data/analytical support into existing business processes
  • Consult with internal and external directors to support operational excellence
  • Develop and curate library of product/service plan documentation, including customer and user marketing and training documentation, process maps, email content, and internal operational templates/reference materials
  • Provide project and change management for high-priority company initiatives (new products and professional services, employee development programs, quality and efficiency improvements, etc.)
Senior InsideTrack Coach, 05/2012 to 10/2012
InsideTrack Portland, OR
  • Coach adult learners to pursue excellence, overcome obstacles, and persist in college (80% roster); exceeded target retention rate every semester
  • Lead direct reports to improve student persistence and experience with partner university, focusing on skill development and quality, targeted communication, and strategic goal alignment; 88% team retention rate
Associate Product Manager, 12/2010 to 05/2012
InsideTrack Portland, OR
  • Design service/product content and processes to promote continuous operational growth and improve user experience (coaching manuals, training materials, coaching curricula, meeting outlines, email templates, process maps, etc.)
  • Ensure successful adoption of updated processes through change management strategies: 100% adoption within six months
  • Establish product roadmaps and collaborate with various departments to identify training opportunities and ensure client's unique needs are represented in project deliverables
  • Deliver training and provide subject matter expertise for Learning & Development initiatives
InsideTrack Coach, 06/2008 to 12/2010
InsideTrack Portland, OR
  • Coach adult learners to pursue excellence, overcome obstacles, and persist in college
  • Spearhead pilot to engage recently-withdrawn students to return to school; Design all service delivery content; Resulted in team expansion and addition to account contract terms
  • Various department support, including interviewing prospective employees (HR/Recruiting), piloting roster management strategies (Operations Effectiveness), and teaching advanced coach training offerings (Learning & Development)
Director, Club Operations, 11/2007 to 04/2008
Northwest Women's Fitness Club & NW Personal Training Portland, OR
  • Direct Operations: Customer Service, Retail, Facilities, Spa, Fitness departments, and management team; Oversee facility appearance, safety and serviceability
  • Develop and implement plans for expense control, revenue generation, member retention, promotions, employee satisfaction, and improved policies/procedures
  • Seminar Instructor: Design curriculum and teach public and private learning events
Manager of Customer Service and Operations, 06/2005 to 11/2007
Northwest Women's Fitness Club & NW Personal Training Portland, OR
  • Supervise Customer Service, Retail, Personal Training, Sales, and Spa departments
  • Audit and process membership contracts and accounts; Tour and enroll prospective clients
  • Implement and manage systems to ensure quality and efficiency of services and employee experience; Write/edit marketing materials
Senior Customer Service and Sales Representative, 10/2002 to 06/2005
Northwest Women's Fitness Club & NW Personal Training Portland, OR
  • Increase efficiency and productivity of boutique health club and personal training studio
  • Develop customer service training protocols and operations manual; Initiate new customer record-keeping and internal filing system; Implement computerized scheduling and training session tracking system
  • Elected by colleagues and promoted upon ownership change/acquisition (formerly Resort to Fitness)
Area Front Desk Manager, 02/2001 to 09/2002
Bally Total Fitness Portland, OR
  • Supervise Front Desk Managers and Customer Service staff for six area fitness clubs; Resolve escalated customer service issues, contract discrepancies, and staff concerns
  • Develop and implement performance quality evaluation, training and ongoing education program for customer service reps at 12 locations
  • Promoted within organization upon ownership change/acquisition (formerly Nautilus Plus of Oregon, Inc.)
Nonprofit + Civic Leadership

Junior League of Portland, OR | 2011-present

Strategic Vice President | June 2020-present

  • Govern strategic organizational direction; supervise Program Research + Development and Strategic Planning department programs; interim Executive Sponsor for Diversity, Equity and Inclusion Committee and BIPOC Racial Justice Special Committee

Executive Vice President | June 2019-June 2020

  • Chief Operations Officer, Executive Board for 600+ volunteer employees; supervise Managing Directors of all operational programs (committees)

Human Resources Director | June 2017-June 2019

  • Provide HR support and guidance to organization (600+ volunteer employees)
  • Supervise Learning & Development, Mentoring Program, Placement & Engagement, and Diversity, Equity & Inclusion Committees
  • Originated role upon organizational model expansion to governance Board + operational Management Team

Previous roles include:

  • Manager (Chair), Learning & Development - lead internal training department
  • Assistant Chair, Marketing & Communications (2014-2016) - co-lead department responsible for internal communications and external marketing and brand management
  • Member since 2011 - international nonprofit organization focused on developing the potential of women and promoting voluntarism for the betterment of families and communities

Theory Trick | Portland, OR | 2006-2009

Co-Founder | PR/Event Director

  • Co-founder of non-profit organization specializing in event planning, stage management, and music promotion; Manage event sales and merchandising, distribution of marketing material, etc.
Education
Bachelor of Arts: Theater and Literature, 2006
Portland State University - Portland, OR

Post-graduate work in Education, including courses in psychology, curriculum design, classroom management, special education, art and math

Specialties & Certifications

Certification, Prosci Change Management

Certification, Project Management

Certification, Lean Practitioner

Certification, Human-Centered Design

Certification, Holistic Life Coach

Writing and Editing

Critical Thinking/Risk Assessment

Client Relations

Curriculum Design and Training

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Experienced Associate Product Manager resume

Nicolette Nassiopoulos
Summary
Talented and creative professional that is extremely goal-oriented and consistently seeking opportunities for growth in a fast paced environment.
Skills

CRM Systems

AS400

Catalog Management

Microsoft Office

Outlook

Vendor/Client relations

Experience
Associate Product Manager Jan 2018 to Current
Brookstone

  • Developed strategy and managed marketing programs that drive product demand.
  • Create assortment plans for different Wholesale accounts.
  • Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies.
  • Work closely with product development to create products that will resonate with our customers/ wholesale clients.
  • Assisted with cost negotiation via sourcing team in China
  • Planned and negotiated media buys from vendors, including print and digital.
Assistant Retail/ eCommerce Buyer Mar 2016 to Jan 2018
Brookstone
  • Supported Merchant in multiple categories (Mobile Technology, Fitness/Wellness)  
  • Assist in running weekly and monthly reports to analyze business trends.
  • Assist with product selection and product development   
  • Responsible for creating and maintaining the Assistant Buyer Training Binder
  • Complete competitive analysis to measure business trends and to validate new business opportunities   
  • Assisting in eCommerce for the Wellness category   
  • Worked closely with marketing with major product launches
  • Managed and edited catalog spreads for products in each department
  • Omni channeling buying/negotiating experience
Business Development Representative Jun 2015 to Jan 2016
Datawatch
  • Identify over $500K in revenue opportunities by collaborating with distribution partners
  • Uncovered and Qualified prospects and sales opportunities in target markets using external resources
  • Developed new business opportunities

  • Researched clients' business issues and goals to offer appropriate solutions  
  • effectively communicating product lines to leading international corporations   
Sales Associate/Small Leather Goods Specialist May 2012 to Nov 2014
Michael Kors Merrimack, NH
  • Trained all new sales employees on effective techniques.
  • Exceeded targeted sales goals by 50%.
  • Worked as a team member to provide the highest level of service to customers.

Education and Training
Bachelor of Science Business Administration
Marketing
University Of New Hampshire Graduated: May 2015
Languages
  • Bilingual Greek/English
  • Fluent reading/writing in Greek
Affiliations
Alpha Xi Delta Fraternity (Sorority) 
-New Member Educator (Spring 14/Fall 14)
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